Bought my Note 8 today, finally. It appears the cut off date for the promo was the 24th. Any way they'll let me get the free 360 or am I just SOL? Already submitted the necessary info, but just wondered if you guys had any luck after the cut off date
Where did you buy it from and when did you place your order?
I bought it today at Verizon
ChrisAC84 said:
I bought it today at Verizon
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What is your receipt? Might be able to tell samsung you got it a day or 2 ago.
They dont realy look that hard at the receipt
Looking at my receipt now, I don't even see a date on it. Maybe they'll send my free gift, after all
ChrisAC84 said:
Looking at my receipt now, I don't even see a date on it. Maybe they'll send my free gift, after all
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Click to collapse
Yeah, worth a shot
How long do they take to verify and ship the gift after we submit all the info. Haven't used samsung promo for a long time and last time they took more than a month.
smackdownn said:
How long do they take to verify and ship the gift after we submit all the info. Haven't used samsung promo for a long time and last time they took more than a month.
Click to expand...
Click to collapse
Mine was verified in a matter of minutes. Will ship in a matter of weeks.
Muy gift just got shipped. Ordered from Samsung on the 31st of August.
Here in Oz they said it will take 15 days to verify .
All they give us is a quick wireless charger... What a rip-off compared to the US and UK...
Well apparently they rejected my information. I called customer service, and they escalated it to make an exception, since it's only 2 days past the end of the promotion. Now I just wait on the email telling me whether it's been accepted or not
Submitted my receipts today when I got home, and already got confirmation emails saying gifts are being shipped. Guess it depends where you are submitting from or something. Good luck!
Submitted mine over 2weeks ago approval came back within minutes. Will not ship until October 16th
Sent from my SM-N950U using Tapatalk
Related
Hey guys, I got sucked in with the 6% cashback offer a few weeks back from Expansys, thinking that they would definitely be sending out the SGII on launch day, but at the moment they're saying that the phone 'should' arrive to them in ELEVEN days!
What a joke.
Anyone else going to cancel their Expansys order and go with Clove/Handtec?
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Expansys said:
Dear Customer,
We are glad to announce that the first delivery of Samsung Galaxy S
II devices will be done next Tuesday.
Please have in mind that despite what has been first communicated,
Samsung informs that the Galaxy S II does NOT feature an NFC chip.
If further to this new information you wish to cancel or freeze your
order please contact us.
Kind Regards
Order Processing
eXpansys
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Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
SBS_ said:
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
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Click to collapse
Yeah i bet they will be deliverd tuesday, mines with Gum Mobile and they sending them 2mrw for delivery tuesday so sounds like its a few companys doing it.
SBS_ said:
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
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Click to collapse
I got the same email from Expansys France.
Thought I'd make a thread for people who pre ordered through Amazon instead of clogging other threads.
I just ordered mine today and its back ordered but says est delivery on May 21st
Also here's how to get free one day shipping! Thanks purock!
purock said:
To get free overnight shipping just email amazon and ask nicely. Include your order #. They were really cool about it.
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Click to collapse
Sent from my cm_tenderloin using XDA Premium HD app
Just ordered mine and Del date is 5/22. Ships 5/18.
I think it says back order because its a pre-order? Not sure?
But release is not until 5/18 so.... I hope it ships that day because I have 5/22 off from work.
It says free activation for new lines... but when I ordered as an upgrade it said Sprint would charge me $36 activation. I called Sprint retention department and complained about their lack of lte, etc and got a credit to my account and a promise to waive the activation fee
To get free overnight shipping just email amazon and ask nicely. Include your order #. They were really cool about it.
The $36 fee waiving is for new lines only, not upgrades.
And don't worry about the backorder note, Amazon told me that's just a placeholder type deal. They told me that that all pre orders are on track to ship by 5/18.
My estimated delivery date is the 5/21.
Sent from my LS670 using XDA
I purchase everything via Amazon, but I couldn't wait (too excited) to pre-order so I went with Sprint.com, I should have waited.
I made a promise to myself to never do that again, so my next HTC phone will definitively be via Amazon for sure.
I was opposite. I ordered through Sprint, canceled, ordered through Amazon to save $62.
I too am an Amazon fanboy. I have no problem waiting a few extra days.
Sent from my LS670 using XDA
They didint say **** about Activation waiver. They told me to expect it.
But they did throw in a free charger and a $10.00 Google Wallet Credit.
As far as Shipping. I would prefer it be on Tuesday as that is my day off! Woooot and I work all weekend. Perfect timing!
purock said:
To get free overnight shipping just email amazon and ask nicely. Include your order #. They were really cool about it.
The $36 fee waiving is for new lines only, not upgrades.
And don't worry about the backorder note, Amazon told me that's just a placeholder type deal. They told me that that all pre orders are on track to ship by 5/18.
My estimated delivery date is the 5/21.
Sent from my LS670 using XDA
Click to expand...
Click to collapse
Thanks man, I'm going to try this out! I just hope to get it before Memorial day weekend since I'll be out for almost a week. Hopefully my preorder is on track since I ordered a few hours ago lol
Edit: Can confirm this works!
I just cancelled my order from Wirefly and placed one with Amazon. I was in early with Wirefly on 5/7, but they would never give me a straight answer of when or if it would ship soon.
Amazon did say I should have it by 5/22. Not sure whether I believe that or not, but at least they are giving me a date. I also noticed they gave me a free car charger once I placed my order. That was a nice surprise.
Not sure how this customs thing is going to affect it if it is true.
mpmz71 said:
I just cancelled my order from Wirefly and placed one with Amazon. I was in early with Wirefly on 5/7, but they would never give me a straight answer of when or if it would ship soon.
Amazon did say I should have it by 5/22. Not sure whether I believe that or not, but at least they are giving me a date. I also noticed they gave me a free car charger once I placed my order. That was a nice surprise.
Not sure how this customs thing is going to affect it if it is true.
Click to expand...
Click to collapse
Yep they are giving a free car charger to everyone. Can never have enough of those generic USB chargers.
In all honesty, I doubt the Customs thing is going to affect pre-orders that much. Most of those phones have probably been in the country for at least a few days.
Those customs batches are for units not yet sold, I suspect.
When I click the free charger link it 404's lol
Sent from my PC36100 using xda premium
I preordered from Amazon on 5/11 before it went to 'backordered' and my status still shows as shipping 5/18, so I decided to email Amazon today and got the following response:
Hello,
I'm Ron - thanks for taking the time to write in on this matter. I do apologize if this issue has caused any concern.
We are actually aware of this issue, it has been reported to the appropriate department and we are not anticipating any change to your current order.
Your order is still planned to be shipped on May 18th, 2012 with an estimated delivery date of May 22nd, 2012.
If you have any further questions or concerns, our customer service associates can be reached at 877-429-8502 every day between 7 a.m. and 11 p.m. Central time. You can also reach us by e-mail at ******.
Again, sorry for any misinformation and thanks for your patience while we work to get your order to you.
We look forward to seeing you again soon.
Best regards,
Ron E.
=============================
---- Original message: ----
Hi,
I placed a pre-order for the Sprint HTC EVO 4G LTE on 5/11, but last night
I heard there was some sort of delay for this phone due to US Customs. My
account page still shows my order as estimated delivery date of 5/22 with
the shipping date as 5/18 as it originally was when I placed the order. I
wanted to confirm if this was still accurate and if the delay has changed
anything for my account? Also are there any options to possibly get this
shipped faster with another method?
My order number is ******************.
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Click to collapse
So I'm crossing my fingers that Ron from Amazon knows what he's talking about.
Same thing for me; I'm curious if anyone who requested the overnight shipping has seen a change on their order status. (IE: Arrival Date: 5/21)
coolblue830 said:
I preordered from Amazon on 5/11 before it went to 'backordered' and my status still shows as shipping 5/18, so I decided to email Amazon today and got the following response:
So I'm crossing my fingers that Ron from Amazon knows what he's talking about.
Click to expand...
Click to collapse
Amazon often plays by its own rules. So I wouldn't be completely shocked to see them ship out preoders if they were able to get their batch. I know Sprint would prohibit them from doing this, but how effective could they be?
brennen.exe said:
Same thing for me; I'm curious if anyone who requested the overnight shipping has seen a change on their order status. (IE: Arrival Date: 5/21)
Click to expand...
Click to collapse
I had it change a while ago. My status still says this when you go to view order:
Shipping Estimate: May 18, 2012
Delivery Estimate: May 21, 2012
Shipping Speed: FREE One-Day Shipping
Interesting because I got a completely different response!
Thank you for emailing in about the possible delay of the HTC EVO LTE 4G Android Phone. There are reports that the phone is delayed at customs and I'm sorry we don't have a time line when they will be released.
We look forward to seeing you again soon.
Click to expand...
Click to collapse
Just got my response back for the change in shipping. My order has been updated and says it will ship on the 18th and be received on the 21st. I figure Amazon will join the delay alongside everyone else, but they are taking their time getting that info to their customers, so I wonder if they will do anything about that... they are generally good with their customer service. I don't mind waiting if it comes to that.
Yeah I'm trying to keep my expectations low so I don't get disappointed but I'm hoping they already had some stock onhand before it went to backorder status and are still sending those who had preordered their phones on time.
On a related note, I did email again and requested for one-day delivery instead of the free two-day shipping that they automatically give you and score!
Hello from AmazonWireless,
I was able to upgrade the shipping on your order to one day. The new estimated delivery date is 21 May 2012.
Best regards,
Bryan T
=============================
---- Original message: ----
Hi,
Is it possible to request one-day shipping on this order?
Thank you.
Click to expand...
Click to collapse
Anyone hear anything more?
Hello [Crowordove],
I'm sorry for any inconvenience this may cause you, but the truth is we just don't yet know how this customs issue with the Evo LTE phones will affect our ability to deliver your new phone to yet. Of course, we'll keep you informed via email as we find out.
For now, we still expect to ship your order in time for delivery on May 22, 2012 .
We'll send you an e-mail when your order is shipped with your tracking number.
You can track your order status online on Your Account
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
That's what I was given yesterday. However my OG EVO can last a bit longer if I need it to.
Sent from my PC36100 using xda premium
Well hopefully with this news of 5/23 being the new date we'll get our phones next week! Thanks to some awesome one day shipping
Sent from my PC36100 using xda premium
I hate to start another waiting room thread, but I stumbled across a few articles wherein Samsung commits to every preorder being delivered by 9/14. Here's one:
http://bgr.com/2017/09/08/galaxy-note-8-preorders-sales-numbers-vs-galaxy-s8/
"Some customers who pre-ordered from Verizon, T-Mobile, Sprint, and Samsung.com have already received their devices, and Samsung has said that any customers who order a Note 8 from Samsung.com today will receive it on or before September 14th — still a day before it’s scheduled to show up in stores."
A different article stated that Samsung is doing this to deflate the upcoming I-Phone release. Anyone have any thoughts on this? With all the late september/early october shipping estimates that we got when we ordered (I ordered unlocked under the note 7 promo last week, got an October 1st shipping estimate), is it possible that they will all be delivered this week?
Dud I also got the Oct 1 date for the unlocked version, I would call Samsung if you can't wait.
I never said I can't wait... did I?
Just a recent news story to provoke thoughtful discussion on a somewhat hot forum topic.
I don't know, doesn't seem to be any logic or reason behind Samsung shipping phones. Some people ordered last Friday and got the phones yesterday or today. Some like myself ordered on the 24th and still have nothing. Would like to believe it, but I will be surprised at this point If I get my phone this week. Samsung already failed to live up to its promises made to me, so I don't have much faith in them.
Sent from my SAMSUNG-SM-G935A using XDA-Developers Legacy app
There is already a thread here - https://forum.xda-developers.com/galaxy-note-8/how-to/note-8-direct-samsung-waiting-t3664065
Why didnt you just post it there if you didnt want to start another thread
and yes.. its 3 more days bro the release date has always been 14th - 15th for early pre-orders
Unlocked Note 8
Ordered Samsung.com 8/24
Delivered 9/7
I wish that I ordered from Samsung or Verizon, instead of Best Buy. As of this morning, my phones are still sitting in preordered status. My card hasn't even been charged yet. No way that I'll have it by 9/15.
usmaak said:
I wish that I ordered from Samsung or Verizon, instead of Best Buy. As of this morning, my phones are still sitting in preordered status. My card hasn't even been charged yet. No way that I'll have it by 9/15.
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Click to collapse
Cancel your order then go to a BB and get your phone there on 9/15? Or is the $150 off for orders before 9/15 only?
harveydent said:
Cancel your order then go to a BB and get your phone there on 9/15? Or is the $150 off for orders before 9/15 only?
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Click to collapse
The $150 is only for preorders. That goes away on the 15th. That's the only reason that I did it that way.
usmaak said:
The $150 is only for preorders. That goes away on the 15th. That's the only reason that I did it that way.
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Click to collapse
Yeah, if it were me, I can wait a few days for $150
Or in my case... I can wait till the 14th..cause the note 8 only cost $525...
harveydent said:
Yeah, if it were me, I can wait a few days for $150
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Click to collapse
Yup. My Note 4 is still holding up. I can wait.
Just a bit jealous of all of the people who already have them. I know that this is how BB does things, though. Is what it is, I guess.
Looks like this was fud as well. 14th is here, and I doubt mine will show up. I now hopefully will get it before October. The 150 dollars in now going on week 3 of watching other people get thier phones. Doesn't help that Samsung customer lack of service has mislead me time and time again.
Sent from my SAMSUNG-SM-G935A using XDA-Developers Legacy app
I knew it took a long ass time for Samsung to ship the promotional stuff but this long? I received my phone and did this immediately. After my promotion was approved I was told it would ship in the week of October 1st. How does it go from the week of October 1st to that long?! Anyone else?
cameronw2023 said:
I knew it took a long ass time for Samsung to ship the promotional stuff but this long? I received my phone and did this immediately. After my promotion was approved I was told it would ship in the week of October 1st. How does it go from the week of October 1st to that long?! Anyone else?
Click to expand...
Click to collapse
@cameronw2023 I received my phone on September 6th and immediately registered for promotional stuff. Received e-mail next day saying promotion was approved and it would ship within 2-3 weeks. So I was hoping to receive it not later than September 27th. A week later I got another e-mail saying it would be shipped week of September 27. When I pull it up on the Shop Samsung App it says Status: Review in Progress.
So how could I receive an e-mail saying approved with a shipping date, then a 2nd e-mail with a revised shipping date but yet the Samsung App says "Review in Progress".
Contacted Samsung US chat support was told that my promo was never approved and she had no idea why I had received e-mails stating approval and shipping dates. Asked for her Supervisor and chat pod immediately closed. Hmmm. Finally got back in chat pod queue and another chat support person said that I was approved but a mistake had been made and somebody in their warehouse had shipped out 256GB SD cards vice 128GB cards and that shipments had been temporarily suspended pending review of warehouse processes. He said that was probably what prompted 2nd e-mail with delay in shipment.
So 2 chats and two different answers. Not sure which is correct. Definitely appears that information is NOT being disseminated to all chat support personnel or else some are just failing to read the information.
Hopefully, Samsung gets their issues fixed and gets the promotional items out. I haven't bought a Samsung phone in a long while and while I like the Note 8 I am still not a fan of Samsung's customer support. I still call them the Helpless Desk. LOL.
You're luckier than I. I registered on release day too, but mine is still sitting on "Review in Progress".
DowntownRDB said:
@cameronw2023 I received my phone on September 6th and immediately registered for promotional stuff. Received e-mail next day saying promotion was approved and it would ship within 2-3 weeks. So I was hoping to receive it not later than September 27th. A week later I got another e-mail saying it would be shipped week of September 27. When I pull it up on the Shop Samsung App it says Status: Review in Progress.
So how could I receive an e-mail saying approved with a shipping date, then a 2nd e-mail with a revised shipping date but yet the Samsung App says "Review in Progress".
Contacted Samsung US chat support was told that my promo was never approved and she had no idea why I had received e-mails stating approval and shipping dates. Asked for her Supervisor and chat pod immediately closed. Hmmm. Finally got back in chat pod queue and another chat support person said that I was approved but a mistake had been made and somebody in their warehouse had shipped out 256GB SD cards vice 128GB cards and that shipments had been temporarily suspended pending review of warehouse processes. He said that was probably what prompted 2nd e-mail with delay in shipment.
So 2 chats and two different answers. Not sure which is correct. Definitely appears that information is NOT being disseminated to all chat support personnel or else some are just failing to read the information.
Hopefully, Samsung gets their issues fixed and gets the promotional items out. I haven't bought a Samsung phone in a long while and while I like the Note 8 I am still not a fan of Samsung's customer support. I still call them the Helpless Desk. LOL.
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Click to collapse
Wtf. That's crazy you went through all that trouble. The note8 is actually my first Samsung device ever. I love it so much lol. Coming from apple I will say that they have excellent service when it comes to certain issues. Samsung lacks the more professional side of things. They make a damn good phone though. I'm hoping this **** will update and every gets the stuff they opted in for. It kinda sucks we have to wait months. I was on Reddit a few weeks back and saw a post from a guy who still didn't get his note7 stuff. I'm like surely that's an error on his end. Sadly it wasn't. I saw multiple people complaining about it. Either way good luck to you and everyone else!
WishRyder said:
You're luckier than I. I registered on release day too, but mine is still sitting on "Review in Progress".
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Click to collapse
When I did mine it was approved within 30 minutes. Did you provide all the required info? Maybe Samsung is just slacking right now. Hope it clears up for you
cameronw2023 said:
When I did mine it was approved within 30 minutes. Did you provide all the required info? Maybe Samsung is just slacking right now. Hope it clears up for you
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Click to collapse
It said "Approved" shortly after I submitted it, but the status has been stuck on "in Progress" ever since. I submitted what I have in the past for Samsung promotions, so it SHOULD be right. I did go for the Gear 360 though, since I'm starting to accumulate a micro mountain of microSD cards, so maybe that's the catch.
Did mine on Saturday night got approved today said shipping the day of the 25th so let's see they pretty quick shipping stuff out cause whwn i did the note 5 promo it took about a month to get all the stuff from them so lets see
Submitted mine on 15th still says claim received.
Says in terms and conditions:
Participants will be sent an email and SMS to confirm that their Claim has been received by the Promoter. Within two (2) days of Claiming Participants will be sent an email and SMS to confirm whether their Claim has been successful and validated (“Claim Validation”)
Shipping Date too far away
I received an email from Samsung saying that my gift submission was approved and that the shipping date is "2017-11-27." That is really far away and late compared to other gifts I have redeemed from them
already a thread on this. (at lest a lot of infor on it in a thread).
Samsung normally always says 6-8weeks for there promo gits. Normally you get them about 2weeks later.
Yes alot of use got the approved and est ship date of Oct 1 - 9th. Then it changed to 6-8weeks.
We just gotta wait for it to come. Nothing else we can do, it is a promo and this is pretty much normal for samsung.
Took one week for me.
Sent from my SM-N950U using XDA-Developers Legacy app
Submitted mine yesterday, got the approval yesterday. But they quoted a 12/4/17 estimated ship date...
My claim for the 128GB card and wireless charging piece was approved 9/18/17. I got a notification the next day saying it was approved but it wouldn't ship until the week of 10/30/17. Is it typical for Samsung to take that long getting promo products out? I know somebody above said there was an error with shipping out the wrong cards so I guess my question is more generalized.
Anyone in UK had a Dex claim validated yet. Mine was submitted on 15th, still says claim received.
I submitted on 9/8/17 and it said October 7th at first but now it says ships in 6-8 weeks.
Demonface.24 said:
I submitted on 9/8/17 and it said October 7th at first but now it says ships in 6-8 weeks.
Click to expand...
Click to collapse
Same here, same date.
I never did get an email. The shopping app says 6 to 8 weeks, from day one. Registered on 9/8.
Got notice it was shipping, 2 hrs latter it was delivered! 10/2/17
Sent from my SM-N950U using XDA-Developers Legacy app
Anybody get their promos yet? Original e-mail I got said it would ship in 2-3 weeks. So I should have received promo last week. Still no update on promo website or Shop Samsung app and customer service appears to be clueless at this point. Oh well, I guess I shouldn't complain as it is a "freebie".
Hope all have a great day and a super weekend.
Same here. Still says 6-8 weeks and my claim was made 9/6....... I was hoping to get a 256gb card vs the 128 like others were getting but I doubt it now
Sent from my SM-N950U using Tapatalk
My promo Gear 360 was back-ordered when I ordered my N8 on 9/15 but the camera just got delivered today!
I ordered 2 Note 8's from Samsung on the 14th of November. Destination: California.
And still waiting.
Is this normal?
yes it's normal, you are better off to cancel your order and go to the nearest shop, that way you also have a chance of customer service.
Samsung makes the best products but have the worst customer service and sales support
j_hansen said:
yes it's normal, you are better off to cancel your order and go to the nearest shop, that way you also have a chance of customer service.
Samsung makes the best products but have the worst customer service and sales support
Click to expand...
Click to collapse
Can't cancel. Order says "Confirmed" with the "Cancel" button gone.
Call and cancel it perhaps?
ermacwins said:
Call and cancel it perhaps?
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Click to collapse
I called and they said that "Because I received the free gift that came with my order (360 cam), I can't cancel the order."
MzSans said:
I called and they said that "Because I received the free gift that came with my order (360 cam), I can't cancel the order."
Click to expand...
Click to collapse
Hmm I ordered mine on the 14th and it came a few days later.
The_Keeper86 said:
Hmm I ordered mine on the 14th and it came a few days later.
Click to expand...
Click to collapse
Same someone else said on another thread that he ordered on the 27 of Nov and received his yesterday.
This makes me worried as to why mine still hasn't shipped yet.
MzSans said:
Same someone else said on another thread that he ordered on the 27 of Nov and received his yesterday.
This makes me worried as to why mine still hasn't shipped yet.
Click to expand...
Click to collapse
You should be able to cancel the order until its shipped. I have ordered from Samsung many times and the speed of the orders are hit or miss. The customer service is absolutely horrible, theyre lazy, never have any information and are clueless to anything. I ordered a deep sea blue note 8 on the release date in the US (nov 17th). they held my ordering in pending for over a week. Called customer service and they told me my funds were not verified but my bank pulled the money out. Samsung blamed the bank, the Bank blamed Samsung. Keep in mind this is TD bank which is the bank for Samsung finance. Long story short, i had to cancel the current order and re order the item. When i re ordered the note 8, it was cleared and shipped within two days. The bummer to this was, since i had to re order i lost out on the free Gift. When i pre ordered my first note 8, it was processed ASAP and i had it 3 days after it was shipped( i paid for 1 day shipping). They fought me on refunding that as well.
MzSans said:
Same someone else said on another thread that he ordered on the 27 of Nov and received his yesterday.
This makes me worried as to why mine still hasn't shipped yet.
Click to expand...
Click to collapse
You might need to call them. I got worried when I ordered mine it took a few days to change to shipped even though I choose next day.
black96ss said:
You should be able to cancel the order until its shipped. I have ordered from Samsung many times and the speed of the orders are hit or miss. The customer service is absolutely horrible, theyre lazy, never have any information and are clueless to anything. I ordered a deep sea blue note 8 on the release date in the US (nov 17th). they held my ordering in pending for over a week. Called customer service and they told me my funds were not verified but my bank pulled the money out. Samsung blamed the bank, the Bank blamed Samsung. Keep in mind this is TD bank which is the bank for Samsung finance. Long story short, i had to cancel the current order and re order the item. When i re ordered the note 8, it was cleared and shipped within two days. The bummer to this was, since i had to re order i lost out on the free Gift. When i pre ordered my first note 8, it was processed ASAP and i had it 3 days after it was shipped( i paid for 1 day shipping). They fought me on refunding that as well.
Click to expand...
Click to collapse
Wow, I'm gonna wait til' monday and see what happens. Thanks for shedding some light on this, though! I appreciate it.
The_Keeper86 said:
You might need to call them. I got worried when I ordered mine it took a few days to change to shipped even though I choose next day.
Click to expand...
Click to collapse
I will call them on Monday. Will update how it goes!
black96ss said:
You should be able to cancel the order until its shipped. I have ordered from Samsung many times and the speed of the orders are hit or miss. The customer service is absolutely horrible, theyre lazy, never have any information and are clueless to anything. I ordered a deep sea blue note 8 on the release date in the US (nov 17th). they held my ordering in pending for over a week. Called customer service and they told me my funds were not verified but my bank pulled the money out. Samsung blamed the bank, the Bank blamed Samsung. Keep in mind this is TD bank which is the bank for Samsung finance. Long story short, i had to cancel the current order and re order the item. When i re ordered the note 8, it was cleared and shipped within two days. The bummer to this was, since i had to re order i lost out on the free Gift. When i pre ordered my first note 8, it was processed ASAP and i had it 3 days after it was shipped( i paid for 1 day shipping). They fought me on refunding that as well.
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Also, how long until the pending charge dropped off after you cancelled your order?
Did you have a cancel button or did it disappear so you had to cancel over the phone?
Soon as I canceled it the pending dropped. Yes I always had the cancel button even after the item was shipped it was there. Only after it was delivered the button disappeared for all my orders
black96ss said:
Soon as I canceled it the pending dropped. Yes I always had the cancel button even after the item was shipped it was there. Only after it was delivered the button disappeared for all my orders
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That didn't happen to me. My cancel button disappeared the day after I ordered.
The_Keeper86 said:
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black96ss said:
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Okay guys, so I called them half hour ago, and like @black96ss mentioned before, payment method not verified but yet they had my money in pending since the day I ordered. So I told the agent that I got the free gift already and what I should do with it? They just said to just "keep it" lol. On a scale of 1 - 10, I give their CS support a 0. Their CS support is use less.
I got upset and told her "Okay thanks for your time" and hung up.
Called back to actually cancel, this cust rep was "somewhat" helpful, he said he recognizes this as a fairly common issue and that he can send a note/email to management to get my order pushed through/confirmed or whatever and that I should get at least shipping email by Friday or if I want to still cancel. I hesitated for about a whole minute, then I replied "send it to them".
Not sure if I made the right call. . :/