The IMEI issue is not a new one. But I chatted with someone from LG and they said it's a known issue with Verizon. I'm sure they all like playing the blame game... but if youre on Verizon, how many of you have still not been able to register?
I tried again today, after having my G6 for over two weeks and my IMEI is still not in their system. I'm not sure who to be annoyed with or how to remedy the issue.
No issue here mine got accepted on the 6th
I purchased my phone on launch day and got the email saying registration accepted the next day. I'm on Verizon BTW
Sent from my VS988 using Tapatalk
Damn, sucks for me I suppose. Does anyone know where the issue is? Is Verizon not sending an updated list of IMEI's or is LG not updating their database?
Related
this morning i woke up and tried to send a picture message. my phone rebooted and i got a message on the lock screen saying "No Signal Limited Service" i was running bulletproof 2.4.2 and the faux kernel. ive tried reflashing rom and kernel but i still keep getting the same message. any ideas on what i can do? been phone-less all day
Have you tried flashing another rom? Anyone around you have tmobile?
Sent from my HTC Amaze 4G using Tapatalk
yeah flashed another one. just got back from tmo and got a new sim, still not working. no one has tmobile around me.
this happened to me too, i called tmobile and told them my phone would not get any signal, they told me to read off the numbers from the sim card and i did, i turned it on and started working again.
alobear said:
this happened to me too, i called tmobile and told them my phone would not get any signal, they told me to read off the numbers from the sim card and i did, i turned it on and started working again.
Click to expand...
Click to collapse
where you rooted when this happened?
bought off craigs and i just got off of the phone with tmobile and they said the imei number is blocked and that the original owner needs to pay the insurance fee of $15 so im pretty much screwed.
Blacklisted phone....one of the few reasons I am skeptical about dealing with phones off Craigslist.
Sorry man
Sent from my HTC_Amaze_4G using Tapatalk
yeah dunno what to do. insurance let me file a claim cause i said my phone got stolen. i called the dude's number who i bought it from and i guess his phone is disconnected. ill give it a week and see if maybe hes just late on a payment.
this happened to me the other day with clist if worst comes to worst you have to unlock and sell as a at&t phone tmobile doesnt help much
so it wont be blacklisted on at&t? i have a friend at t-mobile and im going to talk to her to see if they can do anything at the store. ive bought 8 other phones from craigs before and never had any problems. i never thought they could completely block service from a phone.
I bought my Samsung sgs2 2nd hand about 14 months ago. It came with the box and everything so seemed legit. I've been using it faultlessly for about 8 months in the UK. I moved to Brazil 6 months ago and it was fine over there also.
Now I've moved back and it's not working, turns out it's been blocked on the UK networks. It happened exactly 1 month ago while I was in Brazil.
Any ideas what's happened? It seems unlikely to me the phone is reported stolen all this time later. I'm wondering if there is anything I can do about it?
It seems a coincidence that i've been away and now it's not working in the UK any more.
If I can't do anything legit to get the blacklist taken off, is there any other way around this? (PM me)
Did you check your imei number on a blacklist to find out.
Where did you get the phone from originally.
My guess would be you've bought it off of someone who's got a 2 year contract and they have stopped paying it,that's how you could get that timeframe.
That's how I would never buy any 2nd hand phone.
And I'm not sure if you are allowed to ask for help in doing shady stuff on here.
Sent from my GT-I9100
I think the best solution would be to talk to your provider about this.
As other people have mentioned, that's an issue you need to take up with your provider. There is nothing anyone here can suggest to fix this.
Speak to your provider. Thread locked
There is a big anguish of the Lg V10 owners that V10 has the same boot loop problem as G4. There are some events (around net) that make this anguish bigger and bigger. Can we have a general real view for this theme?
I have had this phone since March and I have never noticed any problem. I am with Android – Marshmallow. Let us know if you had boot loop problem with your phone.
Let's hope that they are individual events and V10 will not appears the big boot loop problem as G4 has.
Seems to be an AT&T centric issue, I havent had a boot loop problem and I've owned my phone since Dec 2015. T-Mobile user here.
The boot loop issue seems weird because it would seem people experiencing this issue all at the same time. Like it's a date issue or server issue from AT&T.
I noticed that. How can effect the AT&T or other server my phone and has bootloop;
It seems to be a rumor only, some samsung fans might be posting such things on forums. Now when V20 is about to launch, such rumors are being spread. M using Tmobile H901 (Manufactured Oct 2015) and it is working perfectly fine on MM.
No boot loops here, I am sure it is the competition trying to hurt LG
The only problem I had, was that my V10 that I bought on launch day, microphone became very muffled. I Exchange it about 2 months ago, but no boot loop issue at all. My replacement is working great also!
Sent from my LG-H901 using XDA Free mobile app
There is a thread here where some owners post that their V10 had bootloop issues, but I believe that they are few cases according the sales of appliance, maybe I'm wrong. We will see...
I live in Switzerland (my provider is Sunrise, I bought the phone from a swiss online retailer called digitec, so there should be no ties to AT&T) and after doing a lot of research on potential audiophile phones I've decided to buy an LG V10 in May this year, and I dont regret doing it so far, it's a great device.
However about 2 weeks after I bought the phone a colleague of mine broke the screen by accident and I had to send the phone in and pay for it to get repaired. After they returned it to me I had something that appeared to be very similar to what you call a "boot loop" here in this thread. The phone constantly restarted on its own, in different intervals. I tried everything without success, but then after about 2 days (I had removed the battery for the whole night, don't know if this is relevant but I'll mention it anyway) when I was at a point where I was going to call the LG support helpline, I tried doing a hard reset one last time, and don't ask me why but the phone has not been in a boot loop since (that was about 1 or 2 weeks ago). All I did was hard reset the phone and install every software Update available. Just thought I'd mention this here because I am really wondering what caused this and I'm really hoping that I wont be encountering this issue again since I do not really know how I fixed it.
poo
Hmmm mine is 5 Days Years Old .. I read alot of Articles via Internet .. I Hope v10 not as G4 .. But to be Updated check Android Authority's Article .. Read comments .. Also they send a statement to LG and waiting for Respond ..
Sent from my LG-H960A using XDA-Developers mobile app
My V10 just got the bootloop bug and I had to send it to LG.
raymondjoshua said:
My V10 just got the bootloop bug and I had to send it to LG.
Click to expand...
Click to collapse
Wht's ur model ?
mohammed tohfa said:
Wht's ur model ?
Click to expand...
Click to collapse
the ATT model H900
Back in July my VS990 developed the bootloop issue. Sent to Verizon for warranty replacement. the 1st replacement had many issues that led to them sending a 2nd replacement unit. All good so far.
Bootloop
My phone from T-Mopile overheated and would not boot fully. I have long since had it replaced but no issues with the new device so far.
At least it doesnt explode like the Samsung Note 7
Head over to r/lgv10 on Reddit and you'll see dozends of reports in the sticky (including me) with my H901 (tmobile). Now I am on a H960A, but missing the missing 32GB.
I woke up this morning and grabbed my LG V10. Opened an app, then it froze, no response from any soft or hard buttons for about a minute, so I pulled the battery. Now I am the proud owner of a boot looping brick. ATT H900. It should still be under warranty, so I am going to try the ATT store this morning before class.
So I sent my bootlooped V10 H900 to LG and it says they replaced the main board. Hopefully that fixes the problem once and for all.
Hello my LG V30 H932 will not Permanently Unlock. The phone was paid off in full and I waited 40days like Tmobile requirements want. The phone which was brand new was replaced due to a malfunction with the display. So they gave me a warranty exchanged phone. And i have had trouble unlocking the phone ever since. Tmobile ended up giving me 2 more warranty exchanged phones thinking that this would finally solve the problem with the unlock. And after trying and trying the phone will not unlock despite being on the phone with Tmobile tech support for weeks (they tried everything from Manager Overrides, whitelisting the IMEI, putting the phone through escalation, etc) and they still were not able to unlock my phone. The Device Unlock App keeps saying "unlock failed". Finally Tmobile suggested using a third party online unlocking service which they even paid for and still this unlocking service wasn't able to unlock my phone.
Has anyone else ever had a problem with Tmobile not being able to permanently unlock their phone via Device Unlock App? I keep telling Tmobile i think it's because the phone is a warranty exchanged phone and this is why it's not working. But they said no that shouldn't cause any issues. Anyone else know what I could do to get the phone unlocked? Highly appreciate any advice and help and thank you for your time.
No issues with mine. T-Mobile sent me the unlock the day I bought my device (paid in full) and no issues usings other carrier SIM's in it.
Had two v30 with the same issue. For me allowing the unlock app to access all the permissions fixed it for me.
a34 said:
Had two v30 with the same issue. For me allowing the unlock app to access all the permissions fixed it for me.
Click to expand...
Click to collapse
Yes I have all permissions allowed and still not working.
Before i got my LG V30 replaced with the warranty exchanged one (bc of the display malfunction that i had) the phone did permanently unlock for me. On the Brand New Lg V30 it unlocked just fine. Then when they sent the warranty exchanged v30 it would not unlock anymore. I think the problem is with the warranty exchanged phones. Just my thought.
michy21 said:
Hello my LG V30 H932 will not Permanently Unlock. The phone was paid off in full and I waited 40days like Tmobile requirements want. The phone which was brand new was replaced due to a malfunction with the display. So they gave me a warranty exchanged phone.
And i have had trouble unlocking the phone ever since. Tmobile ended up giving me 2 more warranty exchanged phones thinking that this would finally solve the problem with the unlock. And after trying and trying the phone will not unlock despite being on the phone with Tmobile tech support for weeks (they tried everything from Manager Overrides, whitelisting the IMEI, putting the phone through escalation, etc) and they still were not able to unlock my phone. The Device Unlock App keeps saying "unlock failed".
Finally Tmobile suggested using a third party online unlocking service which they even paid for and still this unlocking service wasn't able to unlock my phone.
Click to expand...
Click to collapse
michy21 said:
Before i got my LG V30 replaced with the warranty exchanged one (bc of the display malfunction that i had) the phone did permanently unlock for me. On the Brand New Lg V30 it unlocked just fine.
Then when they sent the warranty exchanged v30 it would not unlock anymore. I think the problem is with the warranty exchanged phones. Just my thought.
Click to expand...
Click to collapse
You are probably correct, but that's an internal T-mobile issue. They have it so locked down even that 3rd party unlocking service can't touch it. I find it amusing they actually paid for a 3rd party unlocking service for you. That was them admitting they really screwed it up.
Okay today i called Tmobile one more time to ask about my IMEI. I wanted to make sure that the IMEI was in good standing. And that it was not on anyone else's account by mistake. Everything looked good. After explaining my situation again for the 100th time, the account specialist said she can transfer me to their Advanced Technical Support Team which Tmobile has never tried before. She also was perplexed bc on their end my phone says it is eligible to be unlocked. Anyway After speaking with the representative she said she would submit my case for escalation with their Technical Engineers. This we have never done. So in afew days i should hear back from them and i hope and pray that finally the phone will be able to Unlock Permanently! If not then there is nothing else i can do. I have tried what seems like everything. Unless anyone from XDA has the solution! Updates coming soon.
Also i want to add that at one point a technical support representative said that they will request that they replace my phone with a new one and not warranty exchanged one. He said he can't guarantee that tmobile will approve of this but he would try anyway. But of course i did not receive a new phone but the warranty exchanged phone instead. I just think tmobile could have tried harder to compensate me some how, but no nothing. But i think if after the technical engineers get back to me and still the phone won't unlock i am going to tell tmobile that i will file a complaint about this. And even share on social media how they have failed me. I will also tell them that I'm really disappointed that they didn't offer me any compensation for this situation. Tmobile has failed big time and what are they going to do about it??? Most likely nothing..
@michy21: This is troubling for sure. I gather you must still be with T-Mobile (or you wouldn't be able to use your SIM locked H932).
I too unlocked my TMO V30+ after 2 months using the Device Unlock app, and switched to an AT&T MVNO. T-Mobile reception is terrible inside our apartment, so I had no choice. But I worry what will happen if I need warranty repair (my screen just got a dead pixel today) or even after OS updates. T-Mobile probably won't grant unlock again without me being a subscriber.
They treated me horrible when I ported out, and I swore I'll never go back to them -- too bad because I really liked T-Mobile up till then, and would've come back when they roll out Band 71 in our area. So yes, this worries me.
I'll be quite interested to hear the outcome of your story.
You know I feel your pain. I bought a V10 off swappa a couple years ago and the same thing happened to me. There's a thread in the tmo V10 section where I listed the direct contact info of a lady named Jennifer I believe. She was the one to finally help me and make it happen and is quite high up with tmo. I went through all the same crap as you for months. She's the one to help you. Everyone else is useless no matter how much they will tell you otherwise. Give me a few minutes to find the thread.
Oh and I actually filed a complaint with the FCC . You need to do that ASAP too.
---------- Post added at 01:08 AM ---------- Previous post was at 01:05 AM ----------
https://forum.xda-developers.com/tm...nlocking-t-mobile-lg-g5-bought-t3366320/page2
Post 11
markbencze said:
You know I feel your pain. I bought a V10 off swappa a couple years ago and the same thing happened to me. There's a thread in the tmo V10 section where I listed the direct contact info of a lady named Jennifer I believe. She was the one to finally help me and make it happen and is quite high up with tmo. I went through all the same crap as you for months. She's the one to help you. Everyone else is useless no matter how much they will tell you otherwise. Give me a few minutes to find the thread.
Oh and I actually filed a complaint with the FCC . You need to do that ASAP too.
---------- Post added at 01:08 AM ---------- Previous post was at 01:05 AM ----------
https://forum.xda-developers.com/tm...nlocking-t-mobile-lg-g5-bought-t3366320/page2
Post 11
Click to expand...
Click to collapse
Wow! I am definitely going to email her and give her a call on Monday. I really hope that she can help me. And I will also file a complaint with the fcc. Thanks so much for this contact info.
michy21 said:
Wow! I am definitely going to email her and give her a call on Monday. I really hope that she can help me. And I will also file a complaint with the fcc. Thanks so much for this contact info.
Click to expand...
Click to collapse
Good luck. FCC should be your priority. I highly advise you to word in such a way that portrays them as "unwilling or refusing to unlock a device that meets the criteria". That will get a better response and they will want to fix that to be able to close the ticket. You gotta play dirty a bit. That's what I did and it worked quite well.
markbencze said:
Good luck. FCC should be your priority. I highly advise you to word in such a way that portrays them as "unwilling or refusing to unlock a device that meets the criteria". That will get a better response and they will want to fix that to be able to close the ticket. You gotta play dirty a bit. That's what I did and it worked quite well.
Click to expand...
Click to collapse
I just finished filing the complaint and emailed jennifer. Hope to hear from someone soon!
I just got done talking to Nicole from the executive office at Tmobile. She called me regarding my complaint I filed to the FCC. And she couldn't get my phone to unlock, but she said she is going to send me an Unlocked phone instead. It's not brand new but a warranty exchanged one that is in excellent condition. So finally I'm happy with the outcome.
Just picked one up to replace my soon to be retired V8 Pro. Went to go and update to try and get Oreo on it and getting error message that phone is not registered yet. I have seen several threads around but nothing saying how to resolve it. AT&T has the imei updated and phone is otherwise working fine.
I bought two of these on clearance from Walmart. One updates just fine, the other has this issue. I searched for a long time and can't find anything. The one with the issue was also unable to register for the LG 2 year promise warranty, it's like LG made phones and never recorded their IMEIs. I emailed the warranty support my proof of purchase and they added it to their system but I still can't update. KDZs seem to be the only way to update these phones. LG really isn't instilling confidence in me, even with their 2-year promise. I basically only buy LG devices on clearance because of all the issues they have.
petard said:
it's like LG made phones and never recorded their IMEIs.
Click to expand...
Click to collapse
Best description I've read. I sent my IMEI in with a brand new box as proof and they told me it's not in their database. What the heck?