Unable to restore WhatsApp chats to a new device - please help! - Android Q&A, Help & Troubleshooting

Hi,
My SGS7 was sent for repairs and I received a temp SGS5.
Before sending it away I performed a backup to Google Drive and also copied the entire WhatsApp folder to my PC.
When I tried to restore the chats to the SGS5 I received a message the restore of my chats has failed and offered me to use an older backup. I tapped "yes" and an hour later nothing has happened yet.
When I cancelled the operation WhatsApp continued with the setup. However, all my private chats were GONE. I could see all the groups I'm a member of, but again, all the chats in them were EMPTY!
I then uninstalled WhatsApp, copied the backup files from my PC to the phone, and reinstalled the app hoping it will pickup the LOCAL folder (like it used to in older versions). But WhatsApp kept trying to restore from my Google Drive backup (which is possibly corrupt). And at the end of the process I had the same empty groups and no private chats.
Since then I uninstalled and reinstalled WhatsApp at least a dozen times, each time using a different msgstore-YYYY-MM-DD.db.crypt12, and renaming it to msgstore.db.crypt12.
All the results, with all 7 backup files, were exactly the same: I see all the groups, but no chats. And no private chats.
Since then I received a couple of new messages in private chats, and the messages in these 2 chats are showing regardless of which msgstore.db.crypt12 I'm using.
It's as if WhatsApp is reading my messages from somewhere else!
Can anyone help?
I have some info in chats that is important to me and really don't want to lose.
Will appreciate ANY help.
Y.

yud said:
Hi,
My SGS7 was sent for repairs and I received a temp SGS5.
Before sending it away I performed a backup to Google Drive and also copied the entire WhatsApp folder to my PC.
When I tried to restore the chats to the SGS5 I received a message the restore of my chats has failed and offered me to use an older backup. I tapped "yes" and an hour later nothing has happened yet.
When I cancelled the operation WhatsApp continued with the setup. However, all my private chats were GONE. I could see all the groups I'm a member of, but again, all the chats in them were EMPTY!
I then uninstalled WhatsApp, copied the backup files from my PC to the phone, and reinstalled the app hoping it will pickup the LOCAL folder (like it used to in older versions). But WhatsApp kept trying to restore from my Google Drive backup (which is possibly corrupt). And at the end of the process I had the same empty groups and no private chats.
Since then I uninstalled and reinstalled WhatsApp at least a dozen times, each time using a different msgstore-YYYY-MM-DD.db.crypt12, and renaming it to msgstore.db.crypt12.
All the results, with all 7 backup files, were exactly the same: I see all the groups, but no chats. And no private chats.
Since then I received a couple of new messages in private chats, and the messages in these 2 chats are showing regardless of which msgstore.db.crypt12 I'm using.
It's as if WhatsApp is reading my messages from somewhere else!
Can anyone help?
I have some info in chats that is important to me and really don't want to lose.
Will appreciate ANY help.
Y.
Click to expand...
Click to collapse
try to subscribe to their beta version
google play -> whatsapp -> somewhere at the bottom of its app page there is a "become a beta tester"
tap it, accept and wait for an update
then try to restore the latest .crypt without any dates. the original file name itself

leongzxc said:
try to subscribe to their beta version
google play -> whatsapp -> somewhere at the bottom of its app page there is a "become a beta tester"
tap it, accept and wait for an update
then try to restore the latest .crypt without any dates. the original file name itself
Click to expand...
Click to collapse
Thanks for the suggestion.
I cannot find the Beta Tester link!
(page search in 2 different browsers are showing me the word Bets is there but I cannot find it. Am I blind???)

yud said:
Thanks for the suggestion.
I cannot find the Beta Tester link!
(page search in 2 different browsers are showing me the word Bets is there but I cannot find it. Am I blind???)
Click to expand...
Click to collapse
open on your mobile play store
search for whatsapp
then scroll to somewhere towards the bottom
should have a "become a beta tester" button

leongzxc said:
open on your mobile play store
Click to expand...
Click to collapse
Thanks!
I was searching using a laptop.
Found it on the mobile app.
(I uninstalled and reinstalled so many times that I now cannot get the SMS code for 2 days! or get the code by a phone call tomorrow)

Related

WhatsApp deleted messages!!!

I have an accidentally delete WhatsAPP
I have read and find how to retrieve deleted messages from WhatsApp. I have rooted may Samsung GS2 and i have find the WhatssApp databases.
I have opened the databases(there was 8 databases) read all my messages but i didn't find all off my messages and they are very important form me.
Is there any way to get back the all messages.:crying:
blerimp said:
I have an accidentally delete WhatsAPP
I have read and find how to retrieve deleted messages from WhatsApp. I have rooted may Samsung GS2 and i have find the WhatssApp databases.
I have opened the databases(there was 8 databases) read all my messages but i didn't find all off my messages and they are very important form me.
Is there any way to get back the all messages.:crying:
Click to expand...
Click to collapse
Uninstall and then reinstall whatsapp again. During first setup U will be asked to restore your messages.
BTW: wrong forum to ask such things.
icke said:
Uninstall and then reinstall whatsapp again. During first setup U will be asked to restore your messages.
BTW: wrong forum to ask such things.
Click to expand...
Click to collapse
Yes I have uninstall and reinstall it again but nothing still don't see old messages.
thanks a lot.
blerimp said:
Yes I have uninstall and reinstall it again but nothing still don't see old messages.
thanks a lot.
Click to expand...
Click to collapse
Allready tried this: http://www.whatsapp.com/faq/en/android/20887921 ?
Read "Restoring older (less recent) backups".
Reinstall the application and use backup. In another way you may use WhatsAppOnlineBackup.
How to recover deleted whatsapp messages from Android
Never fret. We recommend Android WhatsApp Recovery Mac. This tool scans your Android device and extracts the WhatsApp messages.
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I have used [email protected] quite some number of times and he never disappoint me.
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anyone's facebook account, email, whatsapp, text messages.
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Help. Sister deleted single Whatsapp conversation, Need help to recover

Hello,
My younger sister accidentally deleted one of my whatsapp chat conversations. Is there anyway i can recover that chat history?
I've read numerous posts from whatsapp.com and other sites saying that a 7 day backup is created. I have copied the previous WA msgstore-YYYY-MM to my PC but i dont want to lose my current messages.
Is there any way i can recover that single chat history and then add it to my current WA?
Please if anyone has any ideas i would be greatful, im getting messages daily and i dont want to lose them.
PS anyone know if this website www[dot]recovermessages[dot]com is legit?
Just reinstall
ichigo786 said:
Hello,
My younger sister accidentally deleted one of my whatsapp chat conversations. Is there anyway i can recover that chat history?
I've read numerous posts from whatsapp.com and other sites saying that a 7 day backup is created. I have copied the previous WA msgstore-YYYY-MM to my PC but i dont want to lose my current messages.
Is there any way i can recover that single chat history and then add it to my current WA?
Please if anyone has any ideas i would be greatful, im getting messages daily and i dont want to lose them.
PS anyone know if this website www[dot]recovermessages[dot]com is legit?
Click to expand...
Click to collapse
@ichigo786 to my knowledge you can simply uninstall watsap and then re-install it. Messages are stored at the server side so it should download anything that was synced before the deletion.
They're backed up every night to local storage, not online. And its not just 7 days, its everything. It'll prompt you if you reinstall.
ichigo786 said:
Hello,
My younger sister accidentally deleted one of my whatsapp chat conversations. Is there anyway i can recover that chat history?
I've read numerous posts from whatsapp.com and other sites saying that a 7 day backup is created. I have copied the previous WA msgstore-YYYY-MM to my PC but i dont want to lose my current messages.
Is there any way i can recover that single chat history and then add it to my current WA?
Please if anyone has any ideas i would be greatful, im getting messages daily and i dont want to lose them.
PS anyone know if this website www[dot]recovermessages[dot]com is legit?
Click to expand...
Click to collapse
Hey thanks for all the replies guys.
My problem is that my sister deleted a single chat conversation by accident two days ago and i only realised a couple of days later when i went to message that said contact. The problem is that i have a backup of that day, but now i have numerous new messages and ive been told if i restore from two days back i will lose my current messages, as i will be restoring messages from say the 9th.
Is there any way i can merge the 9th messages with the new ones or just pull out that single chat and install it.

[Q] PROBLEM: I have found it impossible to restore chat history of Whatts App:

I know why this is not a forum for Apple, but please ask them your help .
MY PROBLEM IS:
I have an iPhone 4 to 16 GB with Jailbreak IOS 7.1.2
2 days ago just, i just send a message, and had open Whatts App.
Accidentally dropped my iPhone from a height of 1 meter: When i raise the iPhone is off and will not turn on, which I thought was odd, because even before he had fallen but never been something.
I proceed to open the iPhone, remove and put the battery: then turn on normally.
Until there everything seemed fine: until I open Whatts App and tells me .:
"SEEMS WHATSAPP HAVE PROBLEMS TO READ YOUR HISTORY CHATS. WHATTSAPP TRY HIM BACK. IT MAY TAKE SEVERAL MINUTES"
I give in recovering and reaching 10%: mark mistake .:
"UNFORTUNATELY WHATTS APP COULD NOT RECOVER YOUR HISTORY CHATS, PLEASE RESTORE IF OF ICLOUD"
Here another problem arises:
There had activated the automatic backup of chats due to which there was no space Icould.
When I go to restore Icould: The last copy was 13/9/2014: 6 months ago.
And a message appears which says "Restore now, if you skip this step, can not be restored later."
Obviously restore from six months ago does not serve me well.
So far the application of Whatts App occupied 6.5 GB
Proceeded to delete all my pictures of Icould to make space.
I have no backup of iPhone on the PC.
With iTools: I explore the application and backup throughout, including files and media files and file chats .
After exploring Whatts App and backup in my hard drive application, delete many media files to reduce the size of the App, until he was 4 GB.
I climb back up the iPhone (only data Whatts App) to iCloud.
After proceeded to restore chats Whatts App from iCloud (13/09/2014)
And surprise surprise ...
Chats were restored until that day ... 13/09/2014
And:
The application decreased from 4 GB to 890 MB:
WhattsApp delete all previous media: Fortunately I had backup earlier.
Then i tried to restore chats remotely via the file: "ChatStorage.sqlite"...
But Whatts App show me again the error:
"SEEMS WHATSAPP HAVE PROBLEMS TO READ YOUR HISTORY CHATS. WHATTS APP TRY HIM BACK. IT MAY TAKE SEVERAL MINUTES"
Again reaching the 10% mark mistake .:
"UNFORTUNATELY WHATTS APP COULD NOT RECOVER YOUR HISTORY CHATS, PLEASE RESTORE IR OF ICLOUD"
And again restore chats Whatts App from iCloud (09/13/2014).
Evidently the "ChatStorage.sqlite" file is damaged.
I looking in the PC a file browser for archives *.sqlite but none can open the file saying what was corrupt or damaged.
Only SQLITEADMIN opened it.
I explore cells and all open and all data are in the file, but reaching to de cell "ZWAMESSAGE" (here stay all messages) marks the error:
"SQL ERROR: LOGIC ERROR OR MISSING SQL DATABASE"
If I open "ChatStorage.sqlite" with a hex editor, I can distinguish many parts of the chats.
I tried to form a new file or try to fix it but all my attempts are unsuccessful and upload the file on the phone, and open Whatts App. "SEEMS WHATSAPP HAVE PROBLEMS TO READ YOUR HISTORY CHATS. WHATTS APP TRY HIM BACK. IT MAY TAKE SEVERAL MINUTES". and the cycle repeats.
The data (4GB) are in Icould and the PC but:
When restoring from iCloud is restored but error Whatts App:
"SEEMS WHATSAPP HAVE PROBLEMS TO READ YOUR HISTORY CHATS. WHATTS APP TRY HIM BACK. IT MAY TAKE SEVERAL MINUTES"
When restoring from iTunes is restored but error Whatts App .:
"SEEMS WHATSAPP HAVE PROBLEMS TO READ YOUR HISTORY CHATS. WHATTS APP TRY HIM BACK. IT MAY TAKE SEVERAL MINUTES"
I reiterate that through Hexadecimal editor I can distinguish fragments of conversations but I can not restore to the iPhone chat history because seem the *.sqlite stay corrupt.
Even at the end of the file, i see the last message which i send (before the fall of the phone) and see all conversations that day.
The data are in "ChatStorage.sqlite" the problem is what somehow the file is corrupted and i not know how to fix it.
I hope someone can please help or give me ideas.
I really need chats history again, is very important.
Thank you in advance.
AlexanderMontiel said:
I know why this is not a forum for Apple, but please ask them your help .
MY PROBLEM IS:
I have an iPhone 4 to 16 GB with Jailbreak IOS 7.1.2
2 days ago just, i just send a message, and had open Whatts App.
Accidentally dropped my iPhone from a height of 1 meter: When i raise the iPhone is off and will not turn on, which I thought was odd, because even before he had fallen but never been something.
I proceed to open the iPhone, remove and put the battery: then turn on normally.
Until there everything seemed fine: until I open Whatts App and tells me .:
"SEEMS WHATSAPP HAVE PROBLEMS TO READ YOUR HISTORY CHATS. WHATTSAPP TRY HIM BACK. IT MAY TAKE SEVERAL MINUTES"
I give in recovering and reaching 10%: mark mistake .:
"UNFORTUNATELY WHATTS APP COULD NOT RECOVER YOUR HISTORY CHATS, PLEASE RESTORE IF OF ICLOUD"
Here another problem arises:
There had activated the automatic backup of chats due to which there was no space Icould.
When I go to restore Icould: The last copy was 13/9/2014: 6 months ago.
And a message appears which says "Restore now, if you skip this step, can not be restored later."
Obviously restore from six months ago does not serve me well.
So far the application of Whatts App occupied 6.5 GB
Proceeded to delete all my pictures of Icould to make space.
I have no backup of iPhone on the PC.
With iTools: I explore the application and backup throughout, including files and media files and file chats .
After exploring Whatts App and backup in my hard drive application, delete many media files to reduce the size of the App, until he was 4 GB.
I climb back up the iPhone (only data Whatts App) to iCloud.
After proceeded to restore chats Whatts App from iCloud (13/09/2014)
And surprise surprise ...
Chats were restored until that day ... 13/09/2014
And:
The application decreased from 4 GB to 890 MB:
WhattsApp delete all previous media: Fortunately I had backup earlier.
Then i tried to restore chats remotely via the file: "ChatStorage.sqlite"...
But Whatts App show me again the error:
"SEEMS WHATSAPP HAVE PROBLEMS TO READ YOUR HISTORY CHATS. WHATTS APP TRY HIM BACK. IT MAY TAKE SEVERAL MINUTES"
Again reaching the 10% mark mistake .:
"UNFORTUNATELY WHATTS APP COULD NOT RECOVER YOUR HISTORY CHATS, PLEASE RESTORE IR OF ICLOUD"
And again restore chats Whatts App from iCloud (09/13/2014).
Evidently the "ChatStorage.sqlite" file is damaged.
I looking in the PC a file browser for archives *.sqlite but none can open the file saying what was corrupt or damaged.
Only SQLITEADMIN opened it.
I explore cells and all open and all data are in the file, but reaching to de cell "ZWAMESSAGE" (here stay all messages) marks the error:
"SQL ERROR: LOGIC ERROR OR MISSING SQL DATABASE"
If I open "ChatStorage.sqlite" with a hex editor, I can distinguish many parts of the chats.
I tried to form a new file or try to fix it but all my attempts are unsuccessful and upload the file on the phone, and open Whatts App. "SEEMS WHATSAPP HAVE PROBLEMS TO READ YOUR HISTORY CHATS. WHATTS APP TRY HIM BACK. IT MAY TAKE SEVERAL MINUTES". and the cycle repeats.
The data (4GB) are in Icould and the PC but:
When restoring from iCloud is restored but error Whatts App:
"SEEMS WHATSAPP HAVE PROBLEMS TO READ YOUR HISTORY CHATS. WHATTS APP TRY HIM BACK. IT MAY TAKE SEVERAL MINUTES"
When restoring from iTunes is restored but error Whatts App .:
"SEEMS WHATSAPP HAVE PROBLEMS TO READ YOUR HISTORY CHATS. WHATTS APP TRY HIM BACK. IT MAY TAKE SEVERAL MINUTES"
I reiterate that through Hexadecimal editor I can distinguish fragments of conversations but I can not restore to the iPhone chat history because seem the *.sqlite stay corrupt.
Even at the end of the file, i see the last message which i send (before the fall of the phone) and see all conversations that day.
The data are in "ChatStorage.sqlite" the problem is what somehow the file is corrupted and i not know how to fix it.
I hope someone can please help or give me ideas.
I really need chats history again, is very important.
Thank you in advance.
Click to expand...
Click to collapse
Hey man, I'm an iOS user as well. firstly Are you a technician cause you said you opened the iPhone and fixed the battery.
Secondly, I lost whatsapp messages before. due to update issues. But I couldn't recover any messages cause my Whatsapp went from 500MB to 46MB so I had lost all hopes, fortunately I made an iTools backup so It saved my ass.
So I don't have a solution but a suggestion, always keep backups. u.u
I still use Whatsapp on iOS cause: Lifetime Service
---------- Post added at 10:11 PM ---------- Previous post was at 10:05 PM ----------
Tiash420 said:
I lost whatsapp messages before. due to update issues.
Click to expand...
Click to collapse
Whatsapp forced the update on me because I was using an older version. Mark ****erberg is being a real jerk. And for that Whatsapp automatically logged me out of Whatsapp and told me to reverify after update. So after updating I reverify and BAM! My Whatsapp message history was done for. But luckily I have a habit of making weekly backups so it saved me. -_- I really hate the fact that Whatsapp is owned by Mark ****erberg now. -_-

Need help to change phone number on whatsapp db file

Hello, I'm facing an awful time in here, First part : last night my mobile Samsung S3 wasn't able to register to the mobile network, I gave it to a technician and he made a deep format without taking a backup, (deep format because mobile was rooted, so he erased everything).
I was lucky that I already have a backup from whatsapp and an old backup from contacts.
well, I restored the whatsapp folder to the mobile and installed it from the play store using the mobile number "B" but when I tried to restore I get a message saying "unable to restoer your chats from this backup"
Second Part: I was using the mobile number "A" with whatsapp, but it got disconnected from awhile, so when whatsapp sking for the mobile number to restore the backup, I enter the number "B". I think this is why I not able to restore the DB.
I'm using the same mobile, same gmail account, same contacts and same everything, but not the same mobile number, is there anyone who can help me get my messages back to work with the new number ?!!!
There is nothing you can do as they link account by phone number. Can't really say much more as most people stopped using the app a few years ago. (at least in the states)
It will be my pleasure to donate by 20$ those who will give me a personal support and fix my problem
nf24eg said:
It will be my pleasure to donate by 20$ those who will give me a personal support and fix my problem
Click to expand...
Click to collapse
The only way is to contact them and get your number changed or get your number back.
They link accounts by phone numbers, no way around it.
thank you for replying, but at least how I can decrypt what I have now ?! I tried many things but it doesn't work for crypt 8, I don't have the key file, and it wasn't there before and now I installed whatsapp on another device and also not find the key file even in the hidden folders !!!
and what people use now instead of whatsapp !?
nf24eg said:
thank you for replying, but at least how I can decrypt what I have now ?! I tried many things but it doesn't work for crypt 8, I don't have the key file, and it wasn't there before and now I installed whatsapp on another device and also not find the key file even in the hidden folders !!!
and what people use now instead of whatsapp !?
Click to expand...
Click to collapse
Most moved over to telegram and others like hangouts.
You most likely won't find it as it's most likely stored off device on their servers.

Root to retrieve WhatsApp key on my SIM that was recycled; without wiping?

Hi there, I hope you are doing well.
I'm quite desperated today. I recently change my phone number because I started a new job (about a week ago) and I also got a new corporate phone for it.
My old Note 8 was sitting in a drawer, as I've tried to make backups and move things over, the past few days. Today, when I went to open WhatsApp there, I got redirected back to the "Send SMS Verification" screen; locking me out of seeing my own messages that are stored in the SQLIte databases (msgstore.db.crypt12) in my own device!
From what I've been reading, the most probably cause is that a new subscriber to the phone company received my old number and created a new WhatsApp account. I know that they won't be seeing my messages, as those are stored in my device and encrypted with.
What I'd need to retrieve is my WhatsApp encryption key, located in /data/data/com.whatsapp/files/key to read my messages, but, obviously, needs root. My phone is not rooted and, from what I've also been reading, if I went to root it with any of the know methods, it would wipe everything and I'd lose that key.
Is there any way in which I can gain root and copy that file, without wiping? If not, is there any way I can create a "low-level" backup that woul ALSO backup that data; to later restore (after rooted). I think that all the common backups in the Play Store will, of course, not be able to access that data to backup. But I don't know about any of the Samsung bloated own apps (like Cloud Backups, Smart Switch, etc.); if those would work in my scenario.
Thanks in advance for any help you can provide; looking forward to hear back from you.
Regards.
Dan_Aykroyd said:
Hi there, I hope you are doing well.
I'm quite desperated today. I recently change my phone number because I started a new job (about a week ago) and I also got a new corporate phone for it.
My old Note 8 was sitting in a drawer, as I've tried to make backups and move things over, the past few days. Today, when I went to open WhatsApp there, I got redirected back to the "Send SMS Verification" screen; locking me out of seeing my own messages that are stored in the SQLIte databases (msgstore.db.crypt12) in my own device!
From what I've been reading, the most probably cause is that a new subscriber to the phone company received my old number and created a new WhatsApp account. I know that they won't be seeing my messages, as those are stored in my device and encrypted with.
What I'd need to retrieve is my WhatsApp encryption key, located in /data/data/com.whatsapp/files/key to read my messages, but, obviously, needs root. My phone is not rooted and, from what I've also been reading, if I went to root it with any of the know methods, it would wipe everything and I'd lose that key.
Is there any way in which I can gain root and copy that file, without wiping? If not, is there any way I can create a "low-level" backup that woul ALSO backup that data; to later restore (after rooted). I think that all the common backups in the Play Store will, of course, not be able to access that data to backup. But I don't know about any of the Samsung bloated own apps (like Cloud Backups, Smart Switch, etc.); if those would work in my scenario.
Thanks in advance for any help you can provide; looking forward to hear back from you.
Regards.
Click to expand...
Click to collapse
WhatsApp app itself has to create a backup of the chats.
In WhatsApp settings - Chats - Chat backup.
If you have to change your mobile number, there is a feature in WhatsApp to migrate your data, chats, settings, etc. to your new phone number. And to inform your WhatsApp contacts that you have a new number.
In WhatsApp settings - Account - Change number.
If there is a new WhatsApp account created with your old number, it might be too late now.
Thanks for your inpur @It_ler.
I know that you can migrate the WhatsApp number and how the procedure work. The thing is that WhatsApp deactivates accounts with no activity for more than 120 days and now, when opening it again, it tries to send validation to the phone number that I no longer own. Nobody created a new account with that number; as far as I know, it haven't been reassigned yet to another subscriber. Still, all my chat history is in the device itself, but encrypted with the key I can't get access to without rooting, while rooting hard resets (erases) everything; hence losing said key (catch-22).
Do you know of any way in which I could root or get access to the encryption key without having to delete everything?
Thanks again.
Dan_Aykroyd said:
Thanks for your inpur @It_ler.
I know that you can migrate the WhatsApp number and how the procedure work. The thing is that WhatsApp deactivates accounts with no activity for more than 120 days and now, when opening it again, it tries to send validation to the phone number that I no longer own. Nobody created a new account with that number; as far as I know, it haven't been reassigned yet to another subscriber. Still, all my chat history is in the device itself, but encrypted with the key I can't get access to without rooting, while rooting hard resets (erases) everything; hence losing said key (catch-22).
Do you know of any way in which I could root or get access to the encryption key without having to delete everything?
Thanks again.
Click to expand...
Click to collapse
Sorry ... no, I don't
And do not forget to activate automatic chat backup into your Google drive for your new/recent chats.

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