Hi,
My Xperia Z ultra was working fine until 3 hours ago. There were few updates from googleplay, authorised, left in charge, came back 2 hours ago and it has been freezing , shutting and restarting continuously, it freezes the UI , xperia home app and evertything else.
I use it for business and it doing my head.
thank you for your help.
Ok that is weird. My friend just asked me regarding her Xperia Z Ultra. It has the same symptoms as the one you described, and it also happened since 1-2 days ago, when she left the phone on charge, and it updates some applications on google play. I already tried uninstalling some apps to no avail. Removing the SD card lets you navigate your phone longer, but when you try to launch ANY apps (including the option to factory reset your phone) it will immediately freeze, and restart. I might try installing custom ROM in this thing...
Solved
Hi, being for business and out of desperation I have hard reset it. It wasn't easy as it would freeze before I could press the relevant button. What I have done is let the phablet battery die, recharge it completely on off mode, turn it on, follow the link for the reset option, and it worked! It took another 3/4 hours to reinstall everything but so far so good, I hope it helps
got same problem within 2 days,i have two xperia and always hang & restart...any solution ??
Another instance...
I updated 48 apps today on the Google Play Store (i've disabled auto update) and i'm now in a bootloop as well...
I guess it's on of the Sony or Google apps that had an update that would cause this?
I think the issue is related to Xperia Home, will switch to default launcher and check.
Got same problem. Short story: did the factory reset, issue slowed down a bit but still present, now I'm downloading the same stock rom via flash tool and after flashing see if the problem stopped...
same Problem to me. did the factory reset by companion and it worked for two days, no started again with the restart loop and freezing continously... any Infos from Sony...?
I just called the Xperia Support. It is just a Facebook problem. Simply deinstall Facebook app and your mobile will work again without any problems. Facebook has been informed about the issue. when the problem will be solved by Facebook is unknown...
I have C6833 and same symptoms. When I check Sony Diagnoistics app it shows Instagram caused system freeze/crash.
Instagram freezes mobile and then it restarts. Something like overheat protection inside forcing a restart after app freeze.
Also Facebook app crashed when you just start and flashes multiple times.
Those two apps updated by Facebook and I believe some compatibility issue.
Found older version of Facebook from apkmirror and installed.
Now Facebook & Instagram not crashing, mobile not restarting.
JFYI version from June 14th.
http://www.apkmirror.com/apk/facebook-2/facebook/facebook-128-0-0-26-68-release/
CroPunisher said:
Got same problem. Short story: did the factory reset, issue slowed down a bit but still present, now I'm downloading the same stock rom via flash tool and after flashing see if the problem stopped...
Click to expand...
Click to collapse
Update: I flashed the same stock rom with flashtool and everything is ok now.... It looks like the rom corrupted somehow and the factory reset didn't helped completely...
I also noticed it is caused by the latest Facebook update. Just check the latest reviews now on the play store...
Removed Facebook app (luckily also not part of ROM). Phone now stable and 24/7/365 50% CPU usage dropped to around 20%. The last Facebook update is very bad... Not going to use it anymore on my Ultra... Facebook is now blacklisted for my Z.
Second update: facebook worked for 2 days and again stopped working, messenger constantly showing one unread message which I opened 100 times, but the number notification on icon is still present. Also sometimes a random app freezes, phone looses touch and reboots after some time... Looks like something in hardware is slowly diying...
Solved
As some of you guys found out the culprit is the latest update from FB. After uninstalled it everything is fine .
Thank you for your input.
Related
Yesterday my phone ran out of battery and it took me a while to get back to my charger. I came back late and I put my phone to recharge over night. I wake up and start my phone and it's like it's never been used before. It has done some sort of reset by itself. All these help popups comes up about how to use slides and motion etc etc. My gmail account is not registered to my phone anymore. I go through my applications and now I start to realize that something is seriously wrong.
Some of my apps are missing on my home screen and when I look for them they seem to be uninstalled, so I try to install these apps again and get the "unknown error code during application install -24" error. This is the case for 3 of my paid applications. Portfolio stocks, swift key and maps with me.
I have more problems though, 50 % of all my apps that are still installed will not even start, like all of my games for example, Every time I try to start one of these I get "Unfortunately, application has stopped" This is also the case for some other apps like skype and spotify. Most of my apps have completely dropped the app settings and information. All my whats app conversations are gone for example and my number isn't even registered anymore.
Some apps still have the icon on my home screen but when I try to start these (like googles for example) it says "application not installed" even though the icon is there.
So as you can tell there some major problem has occurred when my phone turned itself of yesterday.
Now I'm afraid my phone ****ed itself up to much to actually be recovered with is a ***** but I'm wondering how the hell could this happen? What kind of information has deleted itself and why is this possible?
And is there anything you guys think I can do except resetting the whole device. My phone is not rooted and I regret not making backups.....
I have a galaxy s3 I9300 with android 4.1.2
Regards
Victor
factory reset. don't know why it happened
This one is a weird one. I have not experienced this before.
My wife's HTC One X unrooted, factory unlocked from oversees, still under warranty. Latest JB available (stock).
Just the other day I went to clean up some of her redundant apps that I installed on her phone. All apps were from legitimate sources, Google Play.
Problem 1. I could not uninstall any app. The device would get quite warm, actually very warm. I would do a hard boot and sometimes I would then be able to uninstall the app, most other times no. I even have uninstaller apps and I tried using them and the app would go through the motions. it would seemingly uninstall the apps but it really didn't . On the times it would uninstall apps (it doesn't matter which app or how large or small) it often would take a long time.
Problem 2: Downloading apps from GP. I might be able to get away with downloading one app and installing it. However, most of the time GP would be stuck in "downloading', Again, if I do a hard reboot or even soft reboot, sometimes the download would start and you would see the small tray and down arrow. Most of the times, not. What is odd about this is that if I go to Google Play via desktop and remotely tell GP to install a particular app, it usually does without issue on the device.
Problem 3. I did a factory restore and after a few apps everything was ok. but problem would then develop again. I repeated the process to narrow down which app may be causing issue but I haven't been able to do so. Then, I did a hard reboot again and then the download would be very slow to start, several minutes then it would start up normally. I tried uninstalling an app and it too took a long time initially and then it was ok. However, in between this all, it was not. Even when going to SETTINGS, APPS, seeing info on the app (cache size, etc) would take a very very long time to populate.
The wife has her phone with her today at work, but for now it is operating as it should. However, I am very confident it will return to the way it was.
Does any one know what could be going on? Is this a s/w issue or hardware issue? Is there any way to test to see if the flash drive has bad sectors or is somehow damaged? Perhaps the HTC needs a brand new re-flash to the original ROM ?
Hello there! I have been having a bit of a problem lately. I own a BLU Dash 5.0 simunlocked from factory. It's a double sim model, which I have two sims, since the companies are spanish, let's call them Green Sim and Blue Sim (since that's how they are color coded in my status bar). It is also running Android Jelly Bean 4.2. Here is the problem. Ever since of March 20, a Chinese app appeared on my home screen, I don't know how, something called "Mobile Video" but the content was in a foreign Asian language. I suspect of my friend since I lent it to him for 15 minutes and then it appeared. Aside of this, the wifi and the Green Sim 3G was turned on.
I clicked on the app curious of it was something my friend downloaded from me, but then the app prompted me two options, I didn't know what it said since again, it was Asian. Next, I proceeded to uninstall it, going to my apps list, I was surprised to see another mysterious app, "Push_Down", that was the name. I uninstalled both Mobile Video and Push_Down. I thought I fixed the problem. Wrong.
Next day when I woke up, I found two new apps on my homescreen, and again, the Wifi and Green Sim 3G was on.These were Chinese also. I uninstalled them both and found once again "Push_Down" in my apps. After I uninstalled them, I thought the problem was finally fixed. Wrong again. Since this event, about every 2 or 3 hours, my Wifi and Green Sim 3G turn on automatically, but haven't downloaded anything new, one, because I have no credit left, and two, I have no internet at home. Ever since, daily I wake up, the same problem, the Wifi and 3G are on. I checked my SD Card, I checked my Phone Storage, both with 2 Antivirus (Avast!, and Lookout Mobile) and with Addons Detector. Surprisingly, nothing has appeared.
My last option is what hurts me most, to reset my phone, which I don't want to do since I have lots of apps installed, progress made with certain games and etc, etc. Also, I am not a root user, so I haven't rooted and won't root my phone.
Now, can anyone please help me? I am very annoyed at this happening everyday!
same problem...cheinese apps keep reinstalling
I too have had this problem for a few weeks now. Got a Chinese smartphone for Christmas (ok i know thats the first mistake, but it was worth a try for the money). mfaction royale mp720 (mpie comes up on the startup screen). Anyway i realised there where a few Chinese apps that came with it (pinyin and a app with a orange icon with a squirrel logo on it) so i unistalled these without problem. One chinese app i couldn't uninstall so i disabled it in the app settings
Everything had been working fine without problem and had been very happy with the phone until a week or so ago. started getting the apps described above installing. These include 'push_down' 'push_collect' 'filegogo' 'mobile video' and some others with chinese writing on them. I also get my phone setting itself to mute when these apps reappear. Keep uninstalling them but they keep coming back. Have tried AVG and Antimalware but they only flag things up as they install themselves, not the thing thats doing the installing. I thought that google account might be a problem so changed password and reset my phone to factory default. As a test i didn't connect back to google account. No joy. Although some apps have not reappeared some have and this morning a new one so i don't think its google account.
I did read some Chinese phones can have the malware embedded into the firmware but it's been fine for months. Perhaps there is a delay so your not likely to send the phone back then the malware begins. If this is the case then the only way round would be to root the phone then find the app or apps that are doing this. Not sure if it's easy to root one of these phones.
Anyone else had these symptoms after a full factory reset?. Anyone been able to sort it out? Anyone know of a guide to root his phone?
Hmmmmm....
cmillsy said:
I too have had this problem for a few weeks now. Got a Chinese smartphone for Christmas (ok i know thats the first mistake, but it was worth a try for the money). mfaction royale mp720 (mpie comes up on the startup screen). Anyway i realised there where a few Chinese apps that came with it (pinyin and a app with a orange icon with a squirrel logo on it) so i unistalled these without problem. One chinese app i couldn't uninstall so i disabled it in the app settings
Everything had been working fine without problem and had been very happy with the phone until a week or so ago. started getting the apps described above installing. These include 'push_down' 'push_collect' 'filegogo' 'mobile video' and some others with chinese writing on them. I also get my phone setting itself to mute when these apps reappear. Keep uninstalling them but they keep coming back. Have tried AVG and Antimalware but they only flag things up as they install themselves, not the thing thats doing the installing. I thought that google account might be a problem so changed password and reset my phone to factory default. As a test i didn't connect back to google account. No joy. Although some apps have not reappeared some have and this morning a new one so i don't think its google account.
I did read some Chinese phones can have the malware embedded into the firmware but it's been fine for months. Perhaps there is a delay so your not likely to send the phone back then the malware begins. If this is the case then the only way round would be to root the phone then find the app or apps that are doing this. Not sure if it's easy to root one of these phones.
Anyone else had these symptoms after a full factory reset?. Anyone been able to sort it out? Anyone know of a guide to root his phone?
Click to expand...
Click to collapse
Actually, as much as my experience from rooting, I haven't done it once again after a bad event I had, like almost bricking an old phone I had which for my good luck there was a way to restore it Ever since, I won't root anymore unless there exists a ROM backup by the manufacturer. But still, I don't know what's causing this. My phone has been fine since stock, I have more than 2 months with it! The problem started since last Thursday, which is why I suspect it's an app I downloaded or ad I clicked on. Any ideas?
(Also, thanks for your reply )
Hi everyone.
So yesterday I downloaded 2 apps: "ShutApp" and "Doze". Thought they would help me save more battery. Everything was fine, until this morning. I left house, turned on mobile data and phone started overheating and battery started draining like crazy. Turning mobile data off didn't help. Uninstalling those apps didn't help either. So I entered safe mode, and this time everything was fine, phone cooled down too. Then in safe mode I reset network settings, rebooted again in normal mode. That drastic draining kind of stopped, but I still feel like my battery is lasting less than usual. What can I do? I really don't want to hard reset it.
P.S. There is no root for my version (H860), so Warelock Detector is useless.
I'm on the same boat bro. This morning my phone started to heat and I've never seen it draining this Fast.
With GSam Battery, It seem that Facebook updated itself (this crappy system app on LG phones). I saw a new setting enabled for Facebook auto update. Every time I try to uninstall Facebook to factory version, my phone soft reboot .
I will try updating Facebook with latest Beta or Alpha version found on apkmirror and report back.
Same here! Some apps had updated during the night and now my battery drains in A FEW HOURS! The phone gets very hot too!
Damn I can't uninstall Facebook . I've never seen my G5 draining like this
Oh my **** GOD! IT WAS FACEBOOK ALL THIS TIME?
I hard reset my phone already! Jesus.
Looks like they "fixed" it. That's why the battery stopped draining that bad, but still draining. I'll just roll it back to basic version for now I guess.
I've tried using Safe Mode but can't uninstall Facebook. I don't know what to do.
YassGo said:
I've tried using Safe Mode but can't uninstall Facebook. I don't know what to do.
Click to expand...
Click to collapse
You can't uninstall it, but you can disable it.
YassGo said:
I'm on the same boat bro. This morning my phone started to heat and I've never seen it draining this Fast.
With GSam Battery, It seem that Facebook updated itself (this crappy system app on LG phones). I saw a new setting enabled for Facebook auto update. Every time I try to uninstall Facebook to factory version, my phone soft reboot .
I will try updating Facebook with latest Beta or Alpha version found on apkmirror and report back.
Click to expand...
Click to collapse
frskies said:
Same here! Some apps had updated during the night and now my battery drains in A FEW HOURS! The phone gets very hot too!
Click to expand...
Click to collapse
I've never liked auto updates. Whenever I get a new phone first thing I do is disable the auto updating in Google Play. I am buying the phone that I researched hard for. Those factory installed apps probably are the same apps that were used to gain great reviews when you did phone buying research. Allowing updates means moving away from those factory installed apps onto unknown territory. Not all updates are useful or needed. Revert to factory installed wherever possible.
That's what I meant (it's a system app), I tried desabling it but my phone reboot every time I perform this action.
YassGo said:
That's what I meant (it's a system app), I tried desabling it but my phone reboot every time I perform this action.
Click to expand...
Click to collapse
Oh, got it. So do you guys still have the problem?
Is it fixed entirely or not? If it is, then there is some other culprit on my phone I need to find and delete. If it's not, that's why my phone is still dying, although not as fast as earlier today.
I uninstalled Facebook Messenger and logged out from Facebook. It seems fine now.
Had the same problem today my phone started burning and battery was draining really fast, after i uninstalled the facebook app seems to be fine.
I had to hotswap batteries twice today... I was using Facebook Beta and it seemed to have been the cause
https://www.facebook.com/FacebookAndroidBeta/
Huh, it seems to have suddenly stopped?
Hello internet.
I'm now turning to XDA to look for someone with similar problems. Here we go.
Yesterday my girlfriend came to me in distress, saying that the tablet issnt working and she can't play The Sims ( which was her biggest concern ). So it turns out that switching user and then 3 seconds in the table freezes and reboots.
Tried everything in my not so very good knowledge in Android troubleshooting, clearing cache etc. Ended up with deleting her user. And ofc the game didn't connect properly to Play Games so her progress is lost :fingers-crossed:
I'm hoping this won't happen again, if so, I might as well return it - it has consumed so much time already trying to configure it.
Now after the reset, I can't install apps from the market. They stay stuck at 100% download but won't install.
After some moderate googling, force stop and clear cache of Play Store makes the app (1 app at the time) install/Uninstall.
!Highly! annoying.
So, anyone out there with same luck as me?
Yes. I have exactly the same problem with my CMR-W09 device. I tried to create a other normal user and restricted user and with both account I had the same problem on main user account: stuck at 100%.
I really hope Huawei should fix this problem!