Help with Xperia Z2 USB connector - Xperia Z2 Q&A, Help & Troubleshooting

Hello, first of all apologize for my English.
My Xperia Z2 has problems with the USB connector, I know you have some reports of this, but I think I have not found any solution yet. He is almost 3 years old, I think it is normal to present problems, but I still do not want to change my cell phone.
I am having serious problems trying to connect it with the charger via usb, I have to wrap the cable around the device, pull to see if I find a way to connect it, when it connects and starts charging, after a while it starts to hurt Contact again.
When I bought the phone, I used a magnetic charger, but because it was not original cables, it went wrong and I decided to use it for the same cable. I saw that some problems occur because of connecting the magnetic to the opposite, but it has almost 2 years that I do not use and the cell phone always charged normally.
Any solution?

Hey,
I started to have the same issue until it stopped altogether. I had to disassemble my phone last week to fit a replacement LCD and digitizer, and noted that my USB connector had actually snapped off from the logic board!
~TL/DR~ The simple solution is to make use of the magnetic charger. You can get the official charging dock or cables. Both are cheap enough, easy to use and charge the device rapidly.
Alex

Related

[Q] Charges at a certain angle.

I have a Samsung Galaxy S Wifi 5.0, and lately it won't charge naturally (it doesn't charge when you just plug the USB cable to the port and to the wall), but you need to charge it a certain angle (eg move it until you hear the charging sound but afterwards it won't charge when you remove it!)
I have the original Samsung adapter that came with the SGP Box, but I replaced the original USB cable with another one because of the charge-at-a-certain-angle problem. I changed my USB cable thrice now, but the problem persists.
The weird thing is, it charges perfectly on a BLACKBERRY CHARGER. Although the problem is still there when I charge it with the BB charger, it never got to the point where I had to apply so much pressure on my tablet.
I just want to know what is causing this problem and a solution. I can't always use the BB charger since my sister brings it with her to school everyday. -_-
I had the same problem with my Galaxy SI. I was forced to place a book directly under the usb cable so that the phone sloped downwards. I had different luck with different usp cables. My girlfriends usb cable -that was relatively new worked fine as it sat quite snuggly/tight. Others, new or old, that did not sit as tight did not work.
Take you phone to a PC hardware store and test a few.
Hopefully you will find that it is the usb cable that is worn and not the inside of the phone.
Thanks, I'll try that out!

[Q] My S3 is not charging

Like a week ago my S3 9300 was taking longer and longer to charge now it won't charge at all, now is always stuck at 0% if i turn it off it will charge but very very slowly, i don't know if it's the phone or the battery maybe someone here had the same problem and could help me out a little, btw i have it with CM 10.1 thank you
Alejo
Had the same exact problem with my i9300, got it out of warranty repairs yesterday. Was using a custom rom, but the same thing happened when I finally managed to flash it back to stock (had to manually press the microusb-cable as hard as I could into the phone all the time in order to get the phone recognized while Odin was working, was the longest flash ever lol..).
Remember reading about cold solder joints etc before sending it off, so if your phone is out of warranty for some reason you could replace the charging port yourself. Replacement part costs ~5$ (eBay) and if you got the skills it shouldn't be too hard to replace.
EDIT: Actually mine didn't even charge when power off, so I was pretty certain it was a bad solder joint or some other physical problem.. Have you tried cleaning the usb port with pressured air or just blowing into the port? Could be some pins of the usb port blocked with debris. Also check your usb cables, there are those with 5 pins and those with only 4. Saw the difference in charging speed while the thing was still working.
zombie112 said:
Had the same exact problem with my i9300, got it out of warranty repairs yesterday. Was using a custom rom, but the same thing happened when I finally managed to flash it back to stock (had to manually press the microusb-cable as hard as I could into the phone all the time in order to get the phone recognized while Odin was working, was the longest flash ever lol..).
Remember reading about cold solder joints etc before sending it off, so if your phone is out of warranty for some reason you could replace the charging port yourself. Replacement part costs ~5$ (eBay) and if you got the skills it shouldn't be too hard to replace.
Click to expand...
Click to collapse
Well actually when i plug the phone into the PC it will recognize it and i can access the files in the SD card and Internal Memory and everything at the moment it's turned off and it's charging.
I have the problem that the phone only want to charge with soms chargers.
I can connect the phone to the original charger or to a pc or any device without problems, the phone will charge.
Even with an old blackberry charger (only 2 wires, no data) and car charger can i charge without any problem!
But when i connect the phone to the htc charger of my old phone, or to an iphone charger i see the phone is connected but it won't charge.
When i open batterymonitor i see that the charger is connected, but the phone still use his battery.
I tried this with all kinds of charders and all kinds of micro usb cables. Then i thaught there was maybe a resistor or chip or something build in some chargers, because i couls only charge with chargers with 2 wire cables.
Then i took a usb extension cable and i disconnected the two data wires so only the + and - 5V cables were left,
but still no success. If anybody knows where the problem is, please let my know
with kind regards! Martijn

[Q] USB charging not working, data connection working

I have found the Xperia Z2 to be an extremely slippery phone and it dropped to the floor quite a few times already, but the last fall seems to have finally damaged it. Now, when I connect it through USB to either a PC or power outlet, it will no longer charge. I can exchange data with my PC, view the external storage etc. just fine, but the charging icon will keep appearing and disappearing irregularly, about once per second. Meanwhile the battery gets drained instead of charged.
I now charge my phone through the magnetic port one the side of the phone, which is working fine. I would like, however, to know if there is a way to repair the USB port of my phone.
Many thanks
MrTheMan said:
I have found the Xperia Z2 to be an extremely slippery phone and it dropped to the floor quite a few times already, but the last fall seems to have finally damaged it. Now, when I connect it through USB to either a PC or power outlet, it will no longer charge. I can exchange data with my PC, view the external storage etc. just fine, but the charging icon will keep appearing and disappearing irregularly, about once per second. Meanwhile the battery gets drained instead of charged.
I now charge my phone through the magnetic port one the side of the phone, which is working fine. I would like, however, to know if there is a way to repair the USB port of my phone.
Many thanks
Click to expand...
Click to collapse
Seems like hard to repair. You would need to disassemble the whole device. I'd suggest you send the phone for warranty repair. Just do not mention you let it fall
Jackos said:
Seems like hard to repair. You would need to disassemble the whole device. I'd suggest you send the phone for warranty repair. Just do not mention you let it fall
Click to expand...
Click to collapse
The whole glass back panel was into pieces. I replaced it, so I'm afraid that is not an option
MrTheMan said:
The whole glass back panel was into pieces. I replaced it, so I'm afraid that is not an option
Click to expand...
Click to collapse
Look into the Z2 disassembling videos, but I guess you should bring the device into a professional phones repair service.
@MrTheMan I think I know what bricked your USB port. The damage wasn't from the fall, you just connected the Magnetic charging cable upside down... Didn't you?
If you keep tightly in some points, dies it charge then? If not and still charges intermediate then there are two things. Either one of the lines if the port is damaged or the battery is of center. Remove and reconnect. First clean it's contacts with.a brush and pure alcohol. Do the same on the port.
Mine does the opposite, USB is fine(as long as I disconnect at 100% and don't charge with MHL adapter) but magnetic has the issue.
Sent from my D6503 using Xparent Red Tapatalk 2
Upside down Magnetic charging cable
Jackos said:
@MrTheMan I think I know what bricked your USB port. The damage wasn't from the fall, you just connected the Magnetic charging cable upside down... Didn't you?
Click to expand...
Click to collapse
Hi,
I did connect my magnetic charging cable upside down. And my magnetic port is messed up now. It keeps charging and discharging when connected. It doesn't charge from a USB port and i need to plug in the adapter to a wall outlet for it to charge.
Is there anything i can do to fix this?
Xperia Z2 Charging Problem
hi, i have also xperia z2. i have also micro usb and magnetic charging problem, charging icon will keep appearing and disappearing irregularly, about once per second. how can i solve the problem? thanks
MrTheMan said:
I have found the Xperia Z2 to be an extremely slippery phone and it dropped to the floor quite a few times already, but the last fall seems to have finally damaged it. Now, when I connect it through USB to either a PC or power outlet, it will no longer charge. I can exchange data with my PC, view the external storage etc. just fine, but the charging icon will keep appearing and disappearing irregularly, about once per second. Meanwhile the battery gets drained instead of charged.
I now charge my phone through the magnetic port one the side of the phone, which is working fine. I would like, however, to know if there is a way to repair the USB port of my phone.
Many thanks
Click to expand...
Click to collapse
Jackos said:
@MrTheMan I think I know what bricked your USB port. The damage wasn't from the fall, you just connected the Magnetic charging cable upside down... Didn't you?
Click to expand...
Click to collapse
Hi, I have a Xperia Z2. My phone have the same problem after my sister put the magnetic charger upside down. My phone right now can only charge with the mangetic charger. My phone warranty already expired. I want to know is it really the usb port bricked? @MrTheMan, Have you repair your phone?
imranclick said:
Hi, I have a Xperia Z2. My phone have the same problem after my sister put the magnetic charger upside down. My phone right now can only charge with the mangetic charger. My phone warranty already expired. I want to know is it really the usb port bricked? @MrTheMan, Have you repair your phone?
Click to expand...
Click to collapse
The Mainboard is bricked.
Jackos said:
The Mainboard is bricked.
Click to expand...
Click to collapse
Oh, I see. That will cost a lot of money to repair it.
imranclick said:
Oh, I see. That will cost a lot of money to repair it.
Click to expand...
Click to collapse
I'm sorry for your loss. It would be extremely hard to repair that by yourself. If you're out of warranty there is nothing you can do about it.
Jackos said:
I'm sorry for your loss. It would be extremely hard to repair that by yourself. If you're out of warranty there is nothing you can do about it.
Click to expand...
Click to collapse
Cannot repair it at all? Oh,well. Thank you very much for the reply. :crying::crying::crying:
imranclick said:
Cannot repair it at all? Oh,well. Thank you very much for the reply. :crying::crying::crying:
Click to expand...
Click to collapse
If I remember correctly there is one diode on the PCB that get's damaged :/
I have the same problem, due to magnetic charger..
Surely this is covered by warranty? I'm still under warranty so I will try to get a replacement.
How could they design it so poorly that it can be damaged like this....
Jackos said:
If I remember correctly there is one diode on the PCB that get's damaged :/
Click to expand...
Click to collapse
Oh, I search some info. The diode just allow electric current pass one direction only. No wonder my XZ2 keep restart after I pressed shutdown because the diode allow the electric current from battery can pass through in opppsite way.
I don't believe it is a hardware problem. You dropped the phone but the USB port is not likely to be physically damaged by a knock. I had the same problem, on a Z2 provided by my company. I have requested a change, got a new one and in a few days the second handset had the same issue too. Two phones, both new, both never dropped, used with maximum care, both with the same problem. The second one wasn't even charged more than a couple of times before failure. And I had tried it as soon as I had it in my hands, just to be sure it worked, and it did, at first. I connected it to a laptop thru USB port (3.0) and it charged. Then updated apps and system to Lollipop, connected it again and it failed. In a couple of days. I'm sure nothing physical happened, unless my USB port fried it. Notice however, that data connection is working perfectly and everything else I connecrt to that port works as well.
I have some mag chargers too, and I don't believe I've ever connected them upside down. The plug is made in such a way the it does not connect if reversed, having one contact circular shape and the other elliptical.
I checked on the Web and there is a number of Z2 owners complaining for the same issue: there's even a video on Youtube showing this exact behavior. Sony seems to ignore it.
I must admit, however, that I'm unable to explain why a factory reset does not solve the problem. Now I'm trying to flash a stock ROM (mine is branded Telecom Italia) and see what happens.
imranclick said:
Hi, I have a Xperia Z2. My phone have the same problem after my sister put the magnetic charger upside down. My phone right now can only charge with the mangetic charger. My phone warranty already expired. I want to know is it really the usb port bricked? @MrTheMan, Have you repair your phone?
Click to expand...
Click to collapse
Did you repaired your device. Please relpy this
Phone 2 years.
1. Charged through the USB port on the network 220 (native charger):
It reaches 81-83% of charge and starts to go crazy: flashing red LED charging and says that is / is not going to charge.
In fact, no charges.
I tried different cords and chargers - so everywhere is going crazy with a 80% interest
2. Charged via USB from the cigarette lighter in your car or the external battery:
It's okay - safely charged up to 100%
3. Charged through the magnetic cable:
It's okay - safely charged up to 100%
These are symptoms of what is dying?
Thank you!

Issue with Magnetic Charging Cable

Hi All,
I recently purchased a Magnetic Charging cable for my Xperia ZU, but the moment I connect it through either Laptop or original sony charger, the phone re-boots. It does charge the phone, but at some particular orientation of magnetic side connection, phone resets.
Anyone else having same issue ? Any solution ?
Thanks
gurung_vishwas1 said:
Hi All,
I recently purchased a Magnetic Charging cable for my Xperia ZU, but the moment I connect it through either Laptop or original sony charger, the phone re-boots. It does charge the phone, but at some particular orientation of magnetic side connection, phone resets.
Anyone else having same issue ? Any solution ?
Thanks
Click to expand...
Click to collapse
I've read it somewhere that charging the phone the upside down could brick the phone.. reset was the symptom. I have sony magnetic charger and it will not allow me to plug in the other side around. The most i get is the touch screen is not that sensitive after plugging the charger and it will refresh my current running app/game. Been using it ever since i got my device and so far no problem.
Reading Materials
http://forum.xda-developers.com/xperia-z-ultra/help/damage-to-z-ultra-magnetic-charger-t2806392
http://forum.xda-developers.com/xpe...e-properly-t2987557/post57830429#post57830429
http://forum.xda-developers.com/xperia-z-ultra/help/newbie-guide-t2959447/post57719084#post57719084
wtfhax said:
I've read it somewhere that charging the phone the upside down could brick the phone.. reset was the symptom. I have sony magnetic charger and it will not allow me to plug in the other side around. The most i get is the touch screen is not that sensitive after plugging the charger and it will refresh my current running app/game. Been using it ever since i got my device and so far no problem.
Reading Materials
http://forum.xda-developers.com/xperia-z-ultra/help/damage-to-z-ultra-magnetic-charger-t2806392
http://forum.xda-developers.com/xpe...e-properly-t2987557/post57830429#post57830429
http://forum.xda-developers.com/xperia-z-ultra/help/newbie-guide-t2959447/post57719084#post57719084
Click to expand...
Click to collapse
Thanks @wtfhax for your reply.
I think it was reverse connection which made phone reset. As I read in the links sent by you, magnetic charging cable is not a good solution then, since it can damage battery. I'll avoid charging with this cable now onwards and will stick with USB charging.
But, I think, this is a bad design from Sony. There should have been a protection in-built for reverse connection as well.
Coz the charging port are never meant for non genuine magnetic cable...
Just be careful if u still wanna use it by marking TOP on it...
Reverse polarity might cause the circuit to malfunction...
Cheer
hello
its supposed to do that m8 connect the magnetic chargers the wrong way round the the phone instantly resboots
to add..
Faced the same issue myself.
To add to this, ever since I have used the magnetic charging cable, my screen flickers - dims at times, phone doesnt respond and wat not. Thinking to reset factory or root it out.
Guys, would CYnaogenmod help?
anandarora said:
Faced the same issue myself.
To add to this, ever since I have used the magnetic charging cable, my screen flickers - dims at times, phone doesnt respond and wat not. Thinking to reset factory or root it out.
Guys, would CYnaogenmod help?
Click to expand...
Click to collapse
Those problems occur during charging??
I have 1 magnetic charging cable that were bad and it tends to charge n no charge...
Better to use high quality or genuine 1 instead...
My magnetic charging cable pulled the whole port off the side of the phone.
My Sony battery case did the same.
I like the ultra but it is not built to last.
gurung_vishwas1 said:
Thanks @wtfhax for your reply.
I think it was reverse connection which made phone reset. As I read in the links sent by you, magnetic charging cable is not a good solution then, since it can damage battery. I'll avoid charging with this cable now onwards and will stick with USB charging.
But, I think, this is a bad design from Sony. There should have been a protection in-built for reverse connection as well.
Click to expand...
Click to collapse
there is if you look at the contacts on your phone you'll see the contact on the right is more oval and the cheapo charger cables don't have the facility to detect the difference.

Has anyone successfully recovered from the sudden no charging/USB connection issue?

I'm wondering if anyone has suffered with and recovered from the sudden case of no charging/USB>PC recognition?
I've seen countless similar stories across the web, covering many of the Z Family. Some were simple reset jobbies, and I've seen as in-depth as what I'm assuming is an IC being removed, flux cleaned and re-applied (w ww .you tube. com/watch?v=ZyCeNfc99a0).
I purchased a new charger port and also a new battery, as I figured with all the insane constant burning of my pocket, it could use a new one. I'd hoped it was just a charger port issue, but much to my dismay, the issue still persists after fitting them.
I've tried every single button combination "fix", and all to no avail. Multiple leads, charger units, all that polava. Checked and cleaned connections with isopropyl alcohol, checked for burned-out looking mainboard components, at least those that are visible.
I was having minor inconsistent charging issues for a while, up until last Friday. I figured it was the USB port on the phone or the leads, and put it down to general wear and tear.
Last Friday I was at my mates house with super low battery, popped it on charge round his and I noticed it had died completely and kept boot cycling, like the charger was being plugged in and taken out over and over.
I took it out and tried it when I got home with the regular charger, and nothing. My phone is otherwise in mint condition and has been looked after since day one release in the UK.
I'm wondering if some super helpful person here would possibly have some other alternatives that haven't been mentioned, whether a hardware bypass or some trick that isn't amidst the countless cries for help out there.
Many thanks in advance.
Hello,
I have a problem when connecting to a charger it will go in strange charging mode that actually does not charge. It makes the sound like a charger is connected, no charging animation on battery though...
The problem for me it was the USB cable used for charging (i have changed 5 of them in 1 and a half years). Also same behavior happens when using a under 1A wall charger.
P.S. : The USB cables that i have changed they still work fine with other devices/phones .... but not with my Z5C. I`m not sure what but is definetly something wrong withe phone usb port (and it is not dirt).
no, but
I cannot get a usable USB connection to my computer, but if I hold Volume Up while connecting the USB cable to the computer, the charger LED turns red for a moment, then blue. It WILL charge in this mode, which I think is fastboot mode. Someone said it bypasses the charge circuitry or software, which makes me think that maybe I could go into developer mode and turn on OEM unlocking to see if I can stop it from trying to optimize charging. I also have not tried all the USB connection modes yet.
I tried to charge with this blue light technique on the wall charger, but that did not work. Just ran the battery down again and I could not boot the phone.
I know if I press Volume Down while connecting the USB cable to my computer that the charger LED turns green, but I am not sure it will charge in that mode. I think this is for flashing or something, but since my computer does not recognize the USB device no matter what I do, I don't think flashing is an option.
Oh, and when I do charge the phone with the blue light special (old obscure USA discount retailer reference), for some reason the charger LED flashes white every 4 to 5 seconds, but it seems to keep enough charge to get me through at least the day until I can charge again by same method.
Maybe we can keep pooling info here. I got the blue light technique from someone else on this site, so there are people here who know quite a bit about this phone, thankfully.
Well, I had that issue, too (at least it sounds pretty familiar).
https://forum.xda-developers.com/z5-compact/help/wont-off-issues-t3485575
Does your phone also believe to be connected to "something" all the time?
I fear there is some IC fried, although I never dared to open my phone.
My "solution" was to talk my local salesman into giving me a (used, but working) replacement phone, and I did not want him to find any traces of DIY
So, no, I never found a technical solution, probably they just scrapped my phone for spare parts, idk.
The root cause for my error (probably) was a faulty charger, therefore I am pretty sure I fried something hardware-like, but depending on your cause, ymmv.
Anyway, trying to clean your USB port, re-soldering the connector and/or replacing the battery sounds like being worth a try, anyway.
// edit: "cat /sys/class/power_supply/usb/present" used to always output 1, even when not connected. On my now-good Z5C this works like it should (connected ->1, not connected -> 0)
Hey people. I have tried all the tricks for several days. Tried several charging cables. Nothing worked for me. I just brought a new phone, and it came with a cheapo charging cable. Decided to plug it into my Xperia and it worked. Maybe a little fairy fixed my phone when I was out buying a new one. Anyway, I'm love my Xperia Z5. Using it right now. Good luck people

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