My Samsung S7 Edge (running Android 7.0) has, for a while, been having the following problem: every so many days, without any obvious triggering cause, the internet ceases to work - in any app, and both on WiFi and on mobile connectivity. Things are only back to normal (i.e. the phone receives data through its WiFi/3G connection) if I restart the phone.
This occurs maybe once every 2 days or so, and is of course very disruptive. I always let the phone install OS updates but it doesn't look like any of them fixes this bug.
Any ideas? Thanks!
same here with a galaxy s8+. I observed that happens when hanging up the phone, especially in car, via bluetooth (though, the bluetooth detail can just be random).
Hm, in my case it doesn't seem to be at all related to phone calls, or at least it's not obvious how (perhaps after a given number of calls, the internet freezes, though it seems very random)
any more thoughts at all?
Related
Has anyone else noticed their Lumia using 3G when it shouldn't be e.g. at home with a working wifi access point?
Mine has done this a few times and because WP7 is so clean and simple it's pretty hard to see what's actually going on - there's no data counter. And to make it worse the data icon shows in the status bar even when wifi is on. Ideally it would show one or the other.
Yes, I notice that too. It could be a bug.
BlitterTwisted said:
Has anyone else noticed their Lumia using 3G when it shouldn't be e.g. at home with a working wifi access point?
Mine has done this a few times and because WP7 is so clean and simple it's pretty hard to see what's actually going on - there's no data counter. And to make it worse the data icon shows in the status bar even when wifi is on. Ideally it would show one or the other.
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Yup, I think it uses 3G when the phone is locked, as the phone seems to disconnect from Wi-Fi when you lock the phone. Another bug that probably needs addressing.
Yes! This affects me too.
It switches to 3G randomly when I'm on wifi and kills my data without me realising (or shows failed page loads when I have full wifi reception).
It also turns off wifi whenever I lock phone which seems to disrupt/cancel all push messages! Push messaging just isn't working.
So is this problem unique to Lumia 800?
i've noticed this too. it'll also present me with wifi hotspots to connect to, including ones it should be connected to.
as of now, i don't know whether it's an issue with locked or unlocked handsets. my handset was bought unlocked with no branding, but i've noticed some of the bugs i'm having don't seem to happen on network locked/branded handsets.
It's not a Lumia thing, it's just how WP works. Turning off wifi to save on battery use I guess. Android has the same default setting, although it allows you to change it.
I can understand it using 3G for background processes, like you say Android does the same thing.
What I can't understand is it using 3G when I am using the web browser on the phone, and the Wifi icon is lit at the top of the screen.
Rusty! said:
It's not a Lumia thing, it's just how WP works. Turning off wifi to save on battery use I guess. Android has the same default setting, although it allows you to change it.
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That's not the case actually, before the firmware update I used to get my notifications, after the update, I don't, I think Nokia did it on the firmware update.
Which firmware was this working in btw?
Oh and turning off WLAN when you have an active connection does NOT save power. It only saves power when there isn't an active connection because the 3G uses more for retrieving background data (eg. regular email, social networking updates) and *much* more for retrieving heavy data. I have tested this on numerous Nokia phones.
^ i got the opposite result - normally i have WLAN turned on at all times, because it always connects to wifi at home and at work. my battery lasted much longer (it lasted the night with 39% left, as opposed to going flat sometime in the night) with just the 3g turned on.
I noticed that wi-fi only stays on after you lock the screen if the phone is charging. Otherwise it cuts the conncetion. Very annoying indeed if you are downloading big games over wi-fi. However I get my notifications and emails just fine in any case. Remeber though, windows phone doesnt support proper push, hence why they cant get skype to recieve calls in the background. Facebook and whatsapp push always comes about 3-4 minutes later than needed.
Another thing that i have been testing for a while on various phones (nokia n9 included, not the lumia because it's too unreliable) and also got mentioned in this tread is wi-fi vs 3g consumption.
So my results are:
with 3 emails 15-30 mins sync or push for one, at least one push service eg, facebook, vkontakte whatsapp etc (where possible)
i concluded that if you just leave the phone there for a day in standby and dont use it, it drains quicker with wi-fi on. Everytime. Every phone.
However when using the internet eg. browsing for half an hour etc. wi-fi uses a lot less battery than 3g.
So only use the wi fi when you need it and switch it off for background tasks. (WP7 does that anyway, for a reason)
Ok, now I am having a couple of issues that are starting to bug me.
I connect my Z2 to a Mercedes Benz system (2014). The Bluetooth Connected blue icon keeps popping on and off. That doesn't really bother me, except that (a) Bluetooth crashes if I am connected over a certain amount of time and (b) I get at least one dropout where it will lose the connection to the system and then come back after about 10 seconds. Unnerving when you're on the phone.
Secondly, my WiFi has been intermittent at work today for no good reason. I'm right under the AP but it is having a problem connecting.
Anyone else experiencing these things?
I have a Moto Z Force (Droid), and got the OTA update for Nougat about a week ago (build NCL25.86-11). Since the update, I've had a lot of problems:
* Wifi issues: Right now my phone can't see any of the 10 or so access points near my house.
* Bluetooth Audio issues: Frequent skips listening to audio over bluetooth (every several minutes)
* Background Sync issues: Hangouts no longer syncs in the background, and Facebook seems to have occasional syncing issues. I get no Hangouts notifications at all (until I open the app), and my Facebook notifications are sometimes missing or delayed.
I think I may be having battery life issues with my Incipio battery Moto Mod, but I'm not sure about that.
Also, I can't remember if I tried this before the Nougat update, but when I'm using bluetooth and use voice commands to play music, all further bluetooth media plays back at extremely low (nearly inaudible) volume, even with bluetooth volume turned all the way to max, and I have to disconnect and reconnect to bluetooth to get normal volume on anything again.
I've tried multiple reboots, and a cache wipe. I'm pretty close to doing a factory reset, but was wondering if anyone else is experiencing these issues.
I am definitely seeing the Bluetooth audio skip - I downloaded my album off google play and had the same effect (verifies it isnt data connection). Skips and stutters on all audio - Pandora, Google Play, etc...
I have noticed WiFi issues - drops connection and comes back up
also getting zero notifications on apps.
Another issue I am seeing is the screen locking and becoming unresponsive - couple threads I have seen suggest this is caused by certain apps - so I am having to boot in safe mode and turn them on one at a time - friggin painstaking.
Definitely starting to miss my Note 5
By now I've no 7, but did you try to do a factory reset? I had similar problems with LG devices when upgrading vom 5 to 6. A factory reset resolved them completely. No fun to so so but ...
I've only experienced the Bluetooth issues. They went away after a reboot though.
Sent from my XT1650 using Tapatalk
I have absolutely no Bluetooth, cannot see or be seen by any other device. I'm exchanging it tomorrow.
Looks like my Wifi issue is not a Moto Z specific issue - it's happening exactly as described in this Nexus/Nougat forum post:
Code:
https://productforums.google.com/forum/#!topic/nexus/Qbeb7ZP0wOw
Perform a factory reset, then see where you are. Factory resets aren't as bad as the "old" days. You can pick your backup image date from the Google Welcome menu screens as you set the phone back up. If you use Nova launcher, import your saved desktop back up.
I've had the Bluetooth Audio skips as well. I also cannot use my camera about 75% of the time. It gives me the Camera error, Please restart the Camera app. I did a FDR and issues are still present.
Sent from my XT1650 using Tapatalk
wifi is slow used to get 218 megs down now only 136 down
I can add an other Bluetoorh issue. When I'm listening to podcasts while the phone is connected to the audio system of my car and I get interrupted by a phone call (which is also routed to the audio system of my car) after the call ends audio play back resumes for about half a second and the stops. I've to start it manually on the phone to resume. The podcast app (https://play.google.com/store/apps/details?id=com.bambuna.podcastaddict) is in paused state.
I'm definitely seeing WiFi drops and battery drain and heat issues with my Tumi battery mod. Also seeing screen freezes requiring a power button reset. Am getting very close to factory resetting.
I'm having problems going from WiFi to data. If I boot up the phone, it establishes a data connection. After Wifi is turned on, data permanently turns off and can't be reconnected without restarting the phone.
Note that I am using the phone overseas with a domestic (Japanese) sim card. Just last week however, I was using a Moto Z Droid Play and had no problems whatsoever. The standard Moto Z Droid has more Lte bands as well, so this shouldn't be happening.
I'm assuming it's a problem with WiFi to Lte handover related to Nougat?
TokyoGuy said:
I'm having problems going from WiFi to data. If I boot up the phone, it establishes a data connection. After Wifi is turned on, data permanently turns off and can't be reconnected without restarting the phone.
Note that I am using the phone overseas with a domestic (Japanese) sim card. Just last week however, I was using a Moto Z Droid Play and had no problems whatsoever. The standard Moto Z Droid has more Lte bands as well, so this shouldn't be happening.
I'm assuming it's a problem with WiFi to Lte handover related to Nougat?
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Click to collapse
Rather than restarting, toggle airplane mode.
Sent from my XT1650 using Tapatalk
PiousInquisitor said:
Rather than restarting, toggle airplane mode.
Actually that doesn't work. I tried it numerous times, along with disabling mobile data and then enabling it. I'm going to wipe the phone tonight and do a fresh start to see if that solves the problem.
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Click to collapse
Fix for wrong default APN Settings for O2 on Android 7.0 Nougat
After Upgrade to Android 7.0 mobile data did not work on german O2 Network.
After some research i found the right APN Option:
MVNO-Type have to be changed from IMSI auf „Keine“
Source: Giga.de - Android 5.0 Lollipop-Bugs & Probleme: Lautlosmodus, WLAN, Videowiedergabe & mehr [Ãœbersicht]
After that change another apn appeared called "O2 Internet", selecting it and LTE started to work as expected.
Hope that's help someone.
And here I was thinking this was the smoothest update on any Android phone I've received. I have no issues at all, didn't factory reset either. I also listen to podcast all the time over bluetooth, and never once did it skip. Maybe it's google music issues?
Also battery life has gotten much better.
Bluetooth disconnected issues for me via car Bluetooth since update.
any one having problems with sound cutting out on the phone only way to get sound back is by rebooting ?????????
I think the issues I'm seeing are due to overheating. Seems to happen after the battery pack charging kicks in at 80%. Anyone else notice this?
For the BT skipping/noise, turn off BT and turn it back on. That fixes it for me.
Don't know what's triggering it, though.
[Q] [pseudo-solved] Device occasionally loses Internet connection for WiFi & cellular
The Problem:
I recently upgraded to the Motorola Moto X Pure Edition and have got almost everything running smoothly except for one thing - every so often, (between 2 and 8 days) the device will completely lose its Internet connection for no apparent reason, displaying the little exclamation point next to either the WiFi or cellular signal strength indicators. It usually happens after transitioning between WiFi and cellular (leaving home, arriving home, etc.).
Once the device enters this state, no amount of toggling WiFi, data, or flight mode will allow the problem to be resolved. The device will simply refuse to cooperate with any type of Internet connection at all, even though it still has an IP address, as reported by the ifconfig command in the terminal. No addresses, local or otherwise, can be pinged.
Rebooting the device always brings it back. Clearing the cache and dalvik cache seems to make it last a bit longer, but this has yet to be confirmed.
Troubleshooting efforts and device configuration notes:
A web search turned up nothing at all, although two other people in the original thread on the Moto X Pure Edition Q&A forums revealed that I'm not the only one with the problem. My device is running the stock, Android M Rom, (rooted) but others have reported the same issue with a non-Motorola Android N ROM as well as on the stock un-rooted Rom.
This leads me to believe that the issue isn't Rom-specific, and may not even be device specific. With all this in mind, does anybody have any good tips for troubleshooting this? Any ideas for what could be causing it or how to fix it?
Thanks!
TL;DR? Device loses all Internet connectivity on all connections, usually after transitioning between Cellular & WiFi, on stock-rooted Rom, problem reported on stock and non-Motorola Roms as well. Software or settings conflict suspected.
Update: Hard reset; problem solved. No cause was ever uncovered. See post 7 for all the details.
Internet loss breakage Logcat
Here's the Logcat, if that helps. I tried getting a complete one, but had to cut it off after close to 45 minutes, so there still should be plenty there to go off of.
Any ideas?
Anybody? Any ideas at all? I'll even accept shots in the dark at this point. Made it a record-breaking <9 days, but the problem came back again, even with "Cellular data always active" switched off.
anything? anyone?
Ran into the issue again today, even having left WiFi manually turned off. Any ideas on this? I'll even take shots in the dark. Anything short of hard resetting and reinstalling apps & reinstating settings one-by-one.
Internet dropped out again...
Had the issue again today, but this time caught it "as-it-happens" (as I have only once before). This time, I woke the phone up and saw the exclamation point over the WiFi signal strength indicator, but was still able to use the LTE data connection. Resetting the cellular radio put a stop to that as well.
Any ideas at all? I'm taking complete and total shots in the dark at this point too.
Still losing Internet connection on WiFi, then cellular as well
Same deal again today. Any ideas at all? Anything I can do short of pulling the plug and hard resetting?
Hard reset; fixed
Well, I ultimately pulled the trigger and hard reset the device. The problem appears to have permanently vanished, but we will unfortunately never know its cause.
Hello everyone,
Sony Xperia 1 III (QX-BC52)
I found two problems or bugs:
1. PROBLEM WITH MOBILE DATA:
This problem does not occur on the wifi network, but only when the phone uses mobile data. I will also send you a couple of different videos that I recorded with the screen record application so you can see exactly how the problem occurs.
First, for about ten days, I noticed that the icon from 4g was disappearing from time to time, and then I tried for days to find the problem and to see when and why it disappears at times and somehow I succeeded in that. This problem is present in all applications when a video is played and the sound is turned up to maximum, as soon as the sound is reduced to about half of the icons with mobile data (4g) do not disappear and the mobile data transfer works normally without interruption, or only press pause for fix this bug.
I will upload one or two videos in link bellow with situation when I show this bugs:
https://www.reddit.com/r/SonyXperia/comments/vyc7r3
I will share list with all the applications in which this problem occurs that I have personally tested:
- Viber during video calls (occasionally)
- YouTube (every time)
- Facebook (every time)
- Instagram (every time)
In addition to this problem, I noticed that when downloading applications on the 4g network, sometimes the applications are downloaded quite slowly if we keep in mind that the phone downloads them on the 4g network. Sometimes it takes a few seconds to download a 20mb application and sometimes ten seconds, in both situations the signal is full.
2. PROBLEM WITH MOBILE NETWORK:
It also occurs frequently in areas where the phone mainly uses the 2G network, then the connection is often interrupted during the conversation, and therefore also during that period the phone cannot establish a connection, it throws out the message that there is no network even though the area is covered by the network.
I am noticing the same problem, so looks like its a problem with this update. Nothing to do with a particular region or carrier it seems.
hotcakes_shinku said:
I am noticing the same problem, so looks like its a problem with this update. Nothing to do with a particular region or carrier it seems.
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Click to collapse
My Sony Xperia 1 III is a model for the European market, and a friend has the same phone, but his model is for the Asian market. Both mine and his phone have the same android version and the same software version and he has the same problem, so it doesn't matter what market the phone is made. I tried with another operator's sim card, but the problem is still there. The problem is obviously in the software.
Yea i notice that too. i thought my sim card was bad. f###K after i just made the decision to say on a12..
My XQ-BC62 does it too. When there's loud midrange, LTE drops and the cell indicator flickers. Logcat is so junked up during playback that I don't even know what to look for.
If I output a square wave 22Khz sound, the audio power scales up and down and cellular cycles on and off. It seems like part of the phone is out of power and it's not managed well.
This is an incredibly stupid fault but good to know about. The last thing this phone needs is even more cellular drops.
Im having a problem right now, not entirely sure what exact market my Xperia 1/iii (XQ-BC72) is from, i think Oceanic? As i live in New Zealand but at the moment and for the last week and a half or so i havent been able to make calls and texts either fail a few times then send or take forever to send, its really annoying me cos i also have to use my phone for work, and when i cant make or receive calls most the time it sucks! Aswell as it will say "Calling" when i have Signal Bars, but wont make dail sound/go through or it'll just fail!