WiFi not working - Moto Z Questions & Answers

Hey,
Has anyone else had issues with the Moto Z not enabling WiFi? I've done:
safe mode
cache clear
Factory reset
Network reset
And nothing will get it to turn on. Spoke with Motorola who wants me to send the phone back. I kind of don't want to go 5+ days with no phone, and don't want to spend over $200 for them to mail me one so I can send it back. Was planning on ditching this for the V30.
Anyone have any other ideas on how I can get the WiFi to turn on? Or a way to sideload the NPL25.86-17.4-1 update?

tjk639 said:
Hey,
Has anyone else had issues with the Moto Z not enabling WiFi? I've done:
safe mode
cache clear
Factory reset
Network reset
And nothing will get it to turn on. Spoke with Motorola who wants me to send the phone back. I kind of don't want to go 5+ days with no phone, and don't want to spend over $200 for them to mail me one so I can send it back. Was planning on ditching this for the V30.
Anyone have any other ideas on how I can get the WiFi to turn on? Or a way to sideload the NPL25.86-17.4-1 update?
Click to expand...
Click to collapse
What build are you on (NPL...)? Which version (reteu, retbr, retus, etc) do you have?

retus
NPLS25.86-17-3-8

tjk639 said:
retus
NPLS25.86-17-3-8
Click to expand...
Click to collapse
OK I assume your bootloader is locked. In that case you should be able to take the OTAs and upgrade to newer version and test wifi after the upgrade

lollyjay said:
OK I assume your bootloader is locked. In that case you should be able to take the OTAs and upgrade to newer version and test wifi after the upgrade
Click to expand...
Click to collapse
Where can I download it? I cannot get it from my phone without being on WiFi.

tjk639 said:
Where can I download it? I cannot get it from my phone without being on WiFi.
Click to expand...
Click to collapse
you will need to get the OTAs using @erfanoabdi OTA link generator I will find it for you and post it here.
Here is the link: https://forum.xda-developers.com/moto-z/development/tool-motorola-ota-link-generator-tool-t3537039

I have same problem with wifi not enabling anymore, looks like hardware problem with wifi chip

I have a similar problem - I can not enable wifi and hotspot in my Moto Z. Wifi MAC is 02:00:00:00:00:00.
The problem occurred without any good reason - I did not update nor install anything. I tried wiping cache - no success.
Did anyone have this problem and solved it successfully?
Or is it a hardware issue and the only thing I can do is buy a new (and hopefully less crappy) phone?

I'm having this issue on a stock, never rooted, never 'hacked' in any way Moto Z after the Oreo update and I found one thing that may have fixed it: going into wifi preferences and setting it to remain on during sleep, even when not plugged in. Battery drain is minimal from this so if this continues to fix it, it's acceptable.
If this fixed it, and it looks like it does, then the issue probably is caused by how in some cases the phone puts the wifi to sleep and then for some reason doesn't turn it back on. Try setting this up and rebooting.

VyrianL said:
going into wifi preferences and setting it to remain on during sleep, even when not plugged in. Battery drain is minimal from this so if this continues to fix it, it's acceptable.
Click to expand...
Click to collapse
Unfortunately, no improvement for me

LitD said:
Unfortunately, no improvement for me
Click to expand...
Click to collapse
Hi, I bought Moto Z with unworking wifi, was android6.0.1 now bootloader is unlocked and GRIFFIN_NPL26.118-20-5_cid50_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml is loaded via fastboot but wifi still doesn't work.
Any ideas how to fix it? or is it unable to repair?
Now I've allready installed
XT1650-03_GRIFFIN_RETUS_8.0.0_OPL27.76-51_cid50_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml
and still no wifi service but since own the phone bluetooth workin well on all stock roms.
Latest rom is for retus, my phone was on reteu and even after install retus rom it shows reteu in info.
Please if anyone know how to fix wifi conections just let us know

Related

[Q] Wifi keeps dropping!!!

Hiya all,
I recently (yesterday) updated my S3 to Jelly Bean via Kies. I'm in UK so we kinda got it late.
Since then however, the Wifi is being a right *****. It keeps dropping and then few seconds go by, reconnects, then a minute goes, then repeats the cycle of hell! I've made sure the power saving mode for Wifi is off by dialling #*0011*.
WTF do I do?
Thanks.
Backup data and factory reset .
jje
Factory reset does not help here. I wipe as a matter of updating the OS (old Windows tech habits) and in-fact it has gotten worse recently. I'd not noticed any problem in the first week but now I see it reconnecting frequently while in use. Often pick it up from the desk to see it wasting my cell data.
It seems to be a known issue, that helps, but not a lot of info so I'll bump this with a reply. Anyone know any more yet? Totally stock system here.
Hi Folks
So i have this Wifi problems, connected to a wifi i can surf and then after a few minutes nothing works, cant surf, cant check my mails. i have to reconnect to the wifi and it will work for the next couple of hours...
I googled this and im not the only one with that problem so i tryd to disable the wifi power safe mode via *#0011* but that did not work.... so the next thing i wanted to do is to disable 5ghz suportt on the wifi but i cant do that because im on 4.1.1.
So guys any advice here ? I also tryd to reflash the device but that did not helpd...
Model: GT-I9300
4.1.1
Kernel: 3.0.31-319653
ROM: Omega V30 - XXDLJ2
This i a brand new phone so i hope someone can help me with this...
And sorry for my bad english !
Regards from Switzerland
KeMi
kemi01 said:
Hi Folks
So i have this Wifi problems, connected to a wifi i can surf and then after a few minutes nothing works, cant surf, cant check my mails. i have to reconnect to the wifi and it will work for the next couple of hours...
KeMi
Click to expand...
Click to collapse
I also have this problem after upgrading to Jelly Bean. It completely drops for no apparent reason even though it's still says connected and signal is good. I then need to turn the WiFi off then back on to get it working again. I need help getting this problem fixed as soon as possible or I will end up downgrading back to ICS.
vpwrf said:
I will end up downgrading back to ICS.
Click to expand...
Click to collapse
I will do that today, i cant use this device with this problem... so fingers crossed i hope that works...
KeMi
Try this
https://play.google.com/store/apps/details?id=com.ratcash.wifiperf
slaphead20 said:
Try this
Click to expand...
Click to collapse
Thanks, i give it a try
So for now it looks like its working with that app...
kemi01 said:
So for now it looks like its working with that app...
Click to expand...
Click to collapse
Aaaaaaand its gone... Wifi not working, had to disable and re enable wifi now it works... So the problem is still here this app does not help...
I also tryd to update to the lates version of the Omega Rom, does also not work so im going to downgrade to 4.0.4... and order a iPhone 5 !
kemi01 said:
I also tryd to update to the lates version of the Omega Rom, does also not work so im going to downgrade to 4.0.4... and order a iPhone 5 !
Click to expand...
Click to collapse
Or order a lumia 920
Back to the topic, I have the same prob, works after diconnecting/reconnecting, annoying but u get use to it & not that big of a deal IMO, but granted that considering the device's price one shouldn't have to fiddle with it to get that kind of basic option to fully function.
01alim said:
Hiya all,
I recently (yesterday) updated my S3 to Jelly Bean via Kies. I'm in UK so we kinda got it late.
Since then however, the Wifi is being a right *****. It keeps dropping and then few seconds go by, reconnects, then a minute goes, then repeats the cycle of hell! I've made sure the power saving mode for Wifi is off by dialling #*0011*.
WTF do I do?
Thanks.
Click to expand...
Click to collapse
Please read my post >>here
This is a carrier issue that you are experiencing. It can be corrected relatively easy.
If you do not have root access, then root with CF-Root and perform the said modifications and then Un-Root your phone. Simple

Bootloop problem

Hello,
Since a few days my phone has had bootloops, after a number of hours it usually boots up. I've been having trouble with WiFi and bluetooth as well, I think that might have something to do with it.
Is anyone having the same, I first thought it was because of lack of internal storage, but now I have performed factory resets and flashed the whole ROM again, it's still not working properly.
Could anyone please help me?
Thanks.
-Johan said:
Hello,
Since a few days my phone has had bootloops, after a number of hours it usually boots up. I've been having trouble with WiFi and bluetooth as well, I think that might have something to do with it.
Is anyone having the same, I first thought it was because of lack of internal storage, but now I have performed factory resets and flashed the whole ROM again, it's still not working properly.
Could anyone please help me?
Thanks.
Click to expand...
Click to collapse
I had same problem and now my phone is in service. Saturday morning he goes in bootloop after I restarted it because wi-fi has stuck. after to many firm flash I give up and send it to service. at beginning of next week I got the result. but the man who I give the phone ask for same money for extra warranty to restore my money that I give on the phone back if they don't manage to repair it.
popa.vasile.93 said:
I had same problem and now my phone is in service. Saturday morning he goes in bootloop after I restarted it because wi-fi has stuck. after to many firm flash I give up and send it to service. at beginning of next week I got the result. but the man who I give the phone ask for same money for extra warranty to restore my money that I give on the phone back if they don't manage to repair it.
Click to expand...
Click to collapse
Having the same thing with the WiFi not working, in an attempt to fix that I tried to reboot, bad choice. Resets and flashes wouldn't work either for me. Let me know if you manage to get it fixed.
Anyone having the same problem, I can't use WiFi and Bluetooth anymore. Did anyone have contact with Sony?
Same issue here
my xperia m4 aqua e2306 used to be in a boot-loop, i manage to fix the boot lop by installing a custom firmware but now, Wi-Fi and bluetooth aren't working..
Bluetooth sometimes turns on but the Wi fi doesn't , it just shows turning on but never turns on.
had someone fixed this issue?
ragde2210 said:
my xperia m4 aqua e2306 used to be in a boot-loop, i manage to fix the boot lop by installing a custom firmware but now, Wi-Fi and bluetooth aren't working..
Bluetooth sometimes turns on but the Wi fi doesn't , it just shows turning on but never turns on.
had someone fixed this issue?
Click to expand...
Click to collapse
Still have the exact same thing, noone seems to have a solution.
Same thing
I have the same thing. It looks like there is no solution.

WiFi & Bluetooth "Connection Not Allowed" - AT&T LG G H820

So I have completely given up on my LG G5 for 5 months and today I decided to see if maybe I could get it updated to Nougat to see if it would fix the battery drain I was having. I couldn't get that far. Now the WiFi and Bluetooth say Connection not allowed and I can't connect to my home wifi of course. Well I decided to check the MAC Address to see whats going on. My current MAC Address is 02:00:00:00:00:00. Something doesn't seem right about that.
My ideas that I have done:
4 Factory Resets
3 Airplane Mode Reboots
2 Safe Mode Attempts
1 Clearing of Cache
At this point I dont know what else to do. I really miss Android and I am currently using an iPhone 6S. I just want to get back to the roots where I belong on the Dark Side. Please someone help me with this issue, I even contacted LG support and they told me they can't do much about it. Same with AT&T they aren't helpful over the situation. This seems to be an issue a few people have had but I think it's time to get this issue fixed.
Please help I posted this on the AT&T LG G5 thread and no one has reply in over two weeks.
TR3275 said:
So I have completely given up on my LG G5 for 5 months and today I decided to see if maybe I could get it updated to Nougat to see if it would fix the battery drain I was having. I couldn't get that far. Now the WiFi and Bluetooth say Connection not allowed and I can't connect to my home wifi of course. Well I decided to check the MAC Address to see whats going on. My current MAC Address is 02:00:00:00:00:00. Something doesn't seem right about that.
My ideas that I have done:
4 Factory Resets
3 Airplane Mode Reboots
2 Safe Mode Attempts
1 Clearing of Cache
At this point I dont know what else to do. I really miss Android and I am currently using an iPhone 6S. I just want to get back to the roots where I belong on the Dark Side. Please someone help me with this issue, I even contacted LG support and they told me they can't do much about it. Same with AT&T they aren't helpful over the situation. This seems to be an issue a few people have had but I think it's time to get this issue fixed.
Please help I posted this on the AT&T LG G5 thread and no one has reply in over two weeks.
Click to expand...
Click to collapse
Try taking the Sim card tray out and booting into Android and see if your correct wifi Mac address shows up or not. I know on my t mobile h830 that had happened that my Mac address would show same as yours unless I had Sim card tray out. If it works, try doing factory reset with it out and booting into Android and all then put Sim card in and see if it sticks. Otherwise not really sure.
jeffsga88 said:
Try taking the Sim card tray out and booting into Android and see if your correct wifi Mac address shows up or not. I know on my t mobile h830 that had happened that my Mac address would show same as yours unless I had Sim card tray out. If it works, try doing factory reset with it out and booting into Android and all then put Sim card in and see if it sticks. Otherwise not really sure.
Click to expand...
Click to collapse
I have tried this a few times have reading this. Nothing changed. :crying: Thanks for replying. I haven't had much luck with it.
TR3275 said:
I have tried this a few times have reading this. Nothing changed. :crying: Thanks for replying. I haven't had much luck with it.
Click to expand...
Click to collapse
If nothing is working, I'd say it's a hardware issue with the Bluetooth / wifi card and you'll end up needing to send it in for service then.
Hi...did you ever figure out what was wrong with your LG? I'm having the same issue with Bluetooth on my rooted LG G3, it's saying 'Connection not allowed'.... Tried everything to fix it short of bouncing it against a wall. Can you help?
My Phoenix 4 (LM-X210APM) has this problem. I got it from my friend's dad and it always had this issue.

Update to 7.1.1 or not?

Hi guys,
I recently bought Moto Z and I'm satisfied with everything that it has to offer.
Software channel is reteu,android 7.0,NPLS25.86-30-12.
I just received an update to 7.1.1,should I take it?
What is your experience? The battery life is better,worse,the same...? Anything new? Everything is working? Is it worth it?
I have a bad experience with the new moto actions on shrink screen. The new way to shrink the display is just very odd
I'm firmly on the side of NOT!!
I updated last night and the ota has bricked my phone. the message I am getting is:
" Start up failed: Your device didn't start up successfully. use the software repair assistant on computer to repair your device. connect your device to your computer to get the software repair assistant"
Motorola/Lenovo Chat help are worse than useless, even after knowing what had happened they asked me to go into the main screen of the phone ....twice!
HELLLPPPP!!!
welder73 said:
Hi guys,
I recently bought Moto Z and I'm satisfied with everything that it has to offer.
Software channel is reteu,android 7.0,NPLS25.86-30-12.
I just received an update to 7.1.1,should I take it?
What is your experience? The battery life is better,worse,the same...? Anything new? Everything is working? Is it worth it?
Click to expand...
Click to collapse
Don't update, bootloop three days after update. My phone is moto z dual sim, ota update 7.1.1 RETMX.
Sent from my Redmi Note 4 using XDA-Developers Legacy app
bakerboy said:
I'm firmly on the side of NOT!!
I updated last night and the ota has bricked my phone. the message I am getting is:
" Start up failed: Your device didn't start up successfully. use the software repair assistant on computer to repair your device. connect your device to your computer to get the software repair assistant"
Motorola/Lenovo Chat help are worse than useless, even after knowing what had happened they asked me to go into the main screen of the phone ....twice!
HELLLPPPP!!!
Click to expand...
Click to collapse
Check out this https://forum.xda-developers.com/moto-z/how-to/how-to-update-to-official-7-1-1-moto-z-t3640298
I took the install and it is working great; however, I would like to note, after I installed the update, I had a few issues with Twitter and some other apps. After the install, I did a factory reset and then re-loaded my apps. At least for my Moto Z, v7.1.1 is a very solid update.
welder73 said:
Hi guys,
I recently bought Moto Z and I'm satisfied with everything that it has to offer.
Software channel is reteu,android 7.0,NPLS25.86-30-12.
I just received an update to 7.1.1,should I take it?
What is your experience? The battery life is better,worse,the same...? Anything new? Everything is working? Is it worth it?
Click to expand...
Click to collapse
If you live in Europe, do not update.
No LTE in Austria, sound equilizer not working, GPS losing connection issues....
Dont update
Wow,so many "don't's"...
I updated mine 2 weeks ago and it works perfectly fine. There's no abnormal behavior, battery life is good, camera great, very smooth.
I live in Europe and everything seems good. ROM is very smooth, GPS works fine, I don't have problems with LTE. Unfortunately LiveDisplay was't added. I recommend doing factory reset
I updated mine, then the next day the phone powered itself off after being fully charged. I turn it back on, it did it again twice while I was using it. I got lucky enough to do a cache wipe which seems to have solved it, but I don't see how these bugs are making it in. I'd be hesitant to install it.
I did the install yesterday after pondering the update. After one reboot everything is running status quo. It seems the majority of the issues everyone's having is not states side (U.S.A.).
Artos said:
If you live in Europe, do not update.
Click to expand...
Click to collapse
Why not?
GitaraSiema said:
I live in Europe and everything seems good. ROM is very smooth, GPS works fine, I don't have problems with LTE. Unfortunately LiveDisplay was't added. I recommend doing factory reset
Click to expand...
Click to collapse
I recommend to do a factory reset too

No SIM detected. Wi-Fi and Bluetooth works sometimes

Hello! I hope everyone is doing great and I hope LG G2 mini threads aren't dead, which I doubt.
So my issue is that SIM card, afew months ago, just randomly stopped working. Tried all classical, to remove it, clean it, let the phone stay off without the battery, try different SIM, but all lead to the same result, no service.
Another issue, that just recently occurred, is that radio devices, like Wi-Fi and Bluetooth, don't work. After attempting to turn on any of them, the button turns on for a few seconds and then it turns off or something like that. Also MAC address isn't present. But here is the ridiculous fact. So I found out a way to get it functioning. Before booting up the system, I slam it on the back and sides and then gently turn it on. Great! The Wi-Fi works, able to connect to my home Wi-Fi and to play a YouTube video. Bluetooth also able to pair it with my PC, transfer files. It works 1/5 times that I've tried because after rebooting the phone, it just losses it.
Now I'm guessing it's because of the bad contacts on the both issues. Though a heat gun would help but I don't own one. Maybe a hair dryer could do the trick? Or maybe even cook it? Motherboard of course, not the whole phone.
Now I also should mention that it's got Lineage OS 15.1 unofficial running on it. That is actually when the issue with Wi-Fi and Bluetooth started to happen but that I'm guessing is just a crazy coincidence. Also it's LG-D620r
Did the problem start when you unlock the bootloader?
Have you tried flashing another ROM to see if it gets better?
Vagelis1608 said:
Did the problem start when you unlock the bootloader?
Have you tried flashing another ROM to see if it gets better?
Click to expand...
Click to collapse
The SIM problem started before flashing new rom. Everything was stock, but Wi-Fi and Bluetooth issues started after flashing the rom and recovery. But I haven't tried flashing new one, just the same one twice because I had problems with play services
Make a backup and flash a kdz and tell me if that fixes anything.
Vagelis1608 said:
Make a backup and flash a kdz and tell me if that fixes anything.
Click to expand...
Click to collapse
My priority is to fix the SIM issue and I doubt that installing the stock ROM will fix that. Like I've stated before, the SIM issue started before Installing Lineage OS 15.1. The version I was on was plus.pl, Poland's service provider, version of Lolipop 5.0.2 which was upgraded from KitKat 4.4.2, if I'm not mistaken
Assuming that it is not caused by the ROM or broken/incompatible drivers, then the SIM slot is probably broken.
Not much you can do about it. Not worth the money, anyway.
Vagelis1608 said:
Assuming that it is not caused by the ROM or broken/incompatible drivers, then the SIM slot is probably broken.
Not much you can do about it. Not worth the money, anyway.
Click to expand...
Click to collapse
Alright, at least I tried. Thanks anyways

Categories

Resources