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I purchased a Touch Pro 35 days ago from Sprint. The phone just completely died, and sprint is telling me to contact Assurion for a replacement since the 30 day return period is over.
Does anyone know if Assurion is sending out refurbished or new Touch Pros? Is the Touch Pro so new that refurbs have not actually been made yet?
It would be a shame if I receive a refurbished phone, when just last month I paid alot of money for a new one.
I appreciate any and all replys
the phones that is being sent out is new that is what my replacment was
Who cares?
The truth is with any htc slide phone you get you will end up replacing it at least yearly because they just don't last. They put new casings without scratches, just the internals are refirbs. And when that one wears out it will be time to upgrade anyway.
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
CmdrThisk said:
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
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Click to collapse
Sprint often tries to dodge doing the warranty work, but I agree this is probably a warranty issue, that should be handled as such. If Sprint won't do it HTC can be reached directly, the HTC warranty contact information is in the back of the manual that came with your Touch Pro.
But people who have received Touch Pro replacements via Asurion have been getting brand new devices.
I'd press for a warranty replacement, simply because there won't be any deductible involved in warranty repair/replacement.
It's always better to get new instead of refabs. Think of new car versus used car .
Warranty
Verizon warranties their phones for a year if it isnt damaged. As long as its a manufacturer defect i think sprint should warranty it. Ive had HTCs for about 3 years now. The only ones that i had to replace was my Titan when it flew off the trunk of a car. And the ones assurion sent me were junk. the charging ports were out of them. So i made them send me a new one.
I too would contact sprint and ask them to do a warranty replacement. Provided you don't have any water damage etc ... If it just quit working it should be covered. If you damaged it, then contact assurion.
CmdrThisk said:
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
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Click to collapse
i work as a tech for sprint...he's right...it should be replaced in store if you havent damaged it
he could be living in a non corporate area and that kiosk/dealer/affiliate may not be able to do warranty swaps
Assurion did right by me
Back in January I had to get my Titan replaced after the USB port was damaged. When I called it in to Assurion, I was told that they had no Titans available, "would I mind if they sent me a Touch Pro instead?" Nope, not at all. Paid my $50 deductable and got a shiny brand new TP in the mail 2 days later.
Sorry to hear of the poor experience some of you have reported, but I must say they treated me first class.
NOW's the Time!
SMiLEsCRiES said:
I purchased a Touch Pro 35 days ago from Sprint. The phone just completely died, and sprint is telling me to contact Assurion for a replacement since the 30 day return period is over.
Does anyone know if Assurion is sending out refurbished or new Touch Pros? Is the Touch Pro so new that refurbs have not actually been made yet?
It would be a shame if I receive a refurbished phone, when just last month I paid alot of money for a new one.
I appreciate any and all replys
Click to expand...
Click to collapse
Look good man this is what it comes down to. Call up Asurion before March is up. In April the price for elite phones like our TP, will go from 50, to 100! If your phone so much as flashes a pixel in the wrong way, send it in NOW! Sprint is soo beautiful for this! Because they are changing the terms of the TEP we all get $400 dollar plus phones for $50. They don't only send you a phone and a charger, they send you the whole deal!
I'm using the phone and my reception has skyrocketed from the Mogul! I'VE HAD 450 KB/s TRANSFER RATES WITHOUT 5 BARS! This has, for me, solidified my continuing (once flagging) partnership with Sprint. I love e'm now; probably until I have to talk to a customer service rep, but hey it's not like Verizon, the #1 CDMA supplier (And there is no way in hell I could do GSM with their out of whack version of 3G) is any better, they're actually worse!
Do it now. Don't be caught after the fact having to pay more for what you could have gotten now, for less.
Asurion prices
I sell VZW. And so far we have not been told about any price changes to our deductiples for tier 2 phones. I just actually had mine replaced (due to a cracked screen) with saturday delivery for $50. and there was no notice in the box from asurion either. And they sent me a brand new in the box.
I got my Mogul replaced with a TP a few weeks ago. A letter, or booklet I should say, came from Assurion a few days later. It outlined the new deductibles for pretty much all the high end phones. I don't know where it is and can't remember if it was only Sprint specific. I do know that it had something in there saying to get a complete list of phones go to Sprint's website. That's not to say that it didn't say anything about other carriers. I just don't remember. Either way, sometime in early to mid April, the deductible is going up to $100 for high end Sprint phones.
My son dropped his phone (Epic 4G). No visual damage except the screen is permanently green only.
What are your opinions about claiming loss or damage to replace it. I have the TEP on his phone.
Thanks
(Yes I know not exactly Photon related.. but I appreciate the help)
Get it replaced as that is what you pay $8.00 a month for.
My only ***** (and I caught them!) there are 2 tiers, $50.00 and $100.00. Photon was not on either list, I printed it out. When I called, they wanted $100.00. I told them Photon was not on the list and faxed them a copy. Hour later Photon was on $100.00 list. I again sent *.PDF's I got off internet. I got away with $50.00.
Anyway, no matter what your son did or did not do. Just like Car Insurance, people have accidents.
Yeah, the biggest downside to me with TEP is that there is a $100 deductible. So consider that you own the phone for 2 years, and then something goes wrong. You are out of contract and eligible for an upgrade.
At this point, you have paid $8/month for 24 months, that's $192, add in the $100 deductible, and you could probably buy your 2 year old phone from the secondary market for the same price, or you could re-up your contract and buy a newer phone for about $100 less.
I would say replace it. Tell them whatever you need to in order to get them to swap it out, but bear in mind, you may be looking at a $100 deductible.
Do it online don't go to a store unless your store hires intelligent staff.
Filed on 2/18 a saturday, yeah i know.....my hp all in one took a ****.
"they will call you within 24 to 48 hours to accept payment"
48 hrs came and went, no call or text on second line
Call em up - ID image was unreadable, bs imo,
Really so how am I supposed to know this? telepathy?
Fax in enlarged lightened id image and reiterate contact phone #
(Actually went back to the sprint store to save going to fedex, "it'll still look the same" wow baristas selling phones - facepalm)
Nothing
Call again - start the process. deductible added to phone bill - great.
Then asked if the sprint store's address is my correct mailing address
"do you people even have my claim affidavit?" no wonder no one called.
Received phone yesterday 2/22
Checked mail
one item from asurion
exact identical claim forms
morons
bradleyw801 said:
Yeah, the biggest downside to me with TEP is that there is a $100 deductible. So consider that you own the phone for 2 years, and then something goes wrong. You are out of contract and eligible for an upgrade.
At this point, you have paid $8/month for 24 months, that's $192, add in the $100 deductible, and you could probably buy your 2 year old phone from the secondary market for the same price, or you could re-up your contract and buy a newer phone for about $100 less.
I would say replace it. Tell them whatever you need to in order to get them to swap it out, but bear in mind, you may be looking at a $100 deductible.
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Click to collapse
I agree, but the $8/month helps me sleep well at night. To some degree, Im anal with my toys, which is why I unleashed on that chick at Sprint when my power button came out and she accused me of dropping my phone. Before I even opened my mouth 3 of my co-workers got on her! anyway, for $8.00, if something happens, I want a brand new phone as In the contract. I don't want a referb, I dont want a display unit, I want a new phone!
The first year I had my phone(s), whenever something goofy happened and it wasn't behaving exactly as expected, I took it to an actual Sprint repair center.
In each case (five times in 18 months), it took around 40 minutes for the on-site repair tech to conclude that it could not be fixed locally. At that point, they look at my account, see TEP and hand over a new or refurb phone.
Now that I think of it, my TP2 stopped booting in August of last year. I took it to the repair center (must be an authorized and official repair center - check sprint <dot> com) and in 40 minutes, they entered an order to have a refurb drop shipped to my home and I didn't have to pay the Assurion deductible.
Granted, YMMV, but if you have TEP and if you have an official / authroized Sprint repair center in your area, it is worth a shot to see if they'll hand you a new phone.
Best regards,
-boggsie
I went to the sprint store near me today. After 15 minutes they said the phone could not be fixed and are ordering me a replacement free! Woohoo, Sprint gets a bonus point for that
One.
Sent from my MB855 using xda premium
dsims7_2000 said:
Get it replaced as that is what you pay $8.00 a month for.
My only ***** (and I caught them!) there are 2 tiers, $50.00 and $100.00. Photon was not on either list, I printed it out. When I called, they wanted $100.00. I told them Photon was not on the list and faxed them a copy. Hour later Photon was on $100.00 list. I again sent *.PDF's I got off internet. I got away with $50.00.
Anyway, no matter what your son did or did not do. Just like Car Insurance, people have accidents.
Click to expand...
Click to collapse
This is why I dont buy phones from Sprint and why I dont use their insurance. It's complete ****. If I broke my photon I would end up paying $50 more than I bought it for brand new at Best Buy ($49.99 when I got it) Bestbuys has no deductible and they replace it no questions asked. Only thing they dont cover is theft.
So along with the protection such as the glass protector, and a case, I'm debating whether to keep the Asurion on my monthly bill or just make the one time payment for the square trade plan.
Deductibles seem similar.
What did you guys do for your S4's?
Coderedpl said:
So along with the protection such as the glass protector, and a case, I'm debating whether to keep the Asurion on my monthly bill or just make the one time payment for the square trade plan.
Deductibles seem similar.
What did you guys do for your S4's?
Click to expand...
Click to collapse
I've had Asurion since I had my first flip phone with Verizon and I've never had a problem with it. I've heard that Square Trade takes a few days to ship replacements while Asurion is overnight.
Coderedpl said:
So along with the protection such as the glass protector, and a case, I'm debating whether to keep the Asurion on my monthly bill or just make the one time payment for the square trade plan.
Deductibles seem similar.
What did you guys do for your S4's?
Click to expand...
Click to collapse
Neither and here's why. I bought my galaxy S4 retail for 650$
If I pay the 7 per month for one year and my phone breaks after that point (I'm using a year because that is the typical length of a standard warranty) I have shelled out 84 +100$ for a used version of my phone. This sounds fantastic. However the problem is in a year the S 4 will cost around 350 recertified (possibly cheaper used). If you break it in two years you can get an on contract new phone for 200. If you never break it you shelled out 168$ for absolutely nothing.
The false comparison they make to hook you is the cost of a new phone. You paid 650 for a new phone, or the phone is valued at 650 you will want to protect that. The reality is unless you go outside and break it, the phone will not be worth anywhere near that when you go to replace it.
I had a friend who had asurion since his razr. I asked him why he doesn't just set aside 7 bucks a month for an oh **** phone fund. he started doing that when he bought the iphone 4. he now has enough to but pretty much any phone out.
[email protected] said:
Neither and here's why. I bought my galaxy S4 retail for 650$
If I pay the 7 per month for one year and my phone breaks after that point (I'm using a year because that is the typical length of a standard warranty) I have shelled out 84 +100$ for a used version of my phone. This sounds fantastic. However the problem is in a year the S 4 will cost around 350 recertified (possibly cheaper used). If you break it in two years you can get an on contract new phone for 200. If you never break it you shelled out 168$ for absolutely nothing.
The false comparison they make to hook you is the cost of a new phone. You paid 650 for a new phone, or the phone is valued at 650 you will want to protect that. The reality is unless you go outside and break it, the phone will not be worth anywhere near that when you go to replace it.
I had a friend who had asurion since his razr. I asked him why he doesn't just set aside 7 bucks a month for an oh **** phone fund. he started doing that when he bought the iphone 4. he now has enough to but pretty much any phone out.
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Click to collapse
Thats all fine and dandy until you break or lose multiple phones multiple times. Then the insurance would be cheaper in the long run.
Have you considered Ensquare?
That is what I chose. Their coverage is more complete, IMHO. It protects against "stupidity." :silly:
NiteQwill said:
Have you considered Ensquare?
That is what I chose. Their coverage is more complete, IMHO. It protects against "stupidity." :silly:
Click to expand...
Click to collapse
Have you ever gotten a replacement from them? Was it fairly easy? Their 1 year plan seems perfect for me since I don't keep phones long.
NiteQwill said:
Have you considered Ensquare?
That is what I chose. Their coverage is more complete, IMHO. It protects against "stupidity." :silly:
Click to expand...
Click to collapse
Got my 2 year insurance at Staples for $150.
I've gone with Squaretrade with past products, but have never had to actually replace anything...
mbh87 said:
Thats all fine and dandy until you break or lose multiple phones multiple times. Then the insurance would be cheaper in the long run.
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Click to collapse
well you can only replace a phone twice in a 2 year period with asurion. Obviously everyone has different mileage. I know people who break their phones all the time despite having otterboxes screen protectors etc. My last 4 phones haven't had a case and despite heavy use and serious software customization they've all made it through 2 years or more with the exception of my galaxy nexus which died this week (antennas stopped working which is kind of a known problem with early galaxy nexuses). I'd still venture to say that for the average person who takes reasonable care of their phone you still make out better saving your money over using insurance. Mileage may vary.
edit: yeesh apparently some phones are 169 or 200$ deductibles from asurion. insane.
[email protected] said:
edit: yeesh apparently some phones are 169 or 200$ deductibles from asurion. insane.
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It's only $100 to get it replaced through asurion on VZW. I believe it's more on other carriers, but isn't the case for us. $5 a month plus $100 deductible isn't bad to have the piece of mind IMO.
I went Ensquared
I just got square trade last night...they offer $99 for 2 years of coverage. The deductible is $100 for replacement...new or refurbished...and you have no limit to how many claims you make. Also...they ship overnight...no a few days like someone else posted. Personally $99 for 2 years is cheap...if you pay Verizon's monthly cost it's near $200 over the 2 years. Square trade also has a monthly payment plan of $5 or $6 they do deduct each month...so you have options. They are also open 24/7 and you can even make a claim online.
Sent from my SCH-I545 using Tapatalk 2
chrishoyt2012 said:
I just got square trade last night...they offer $99 for 2 years of coverage. The deductible is $100 for replacement...new or refurbished...and you have no limit to how many claims you make. Also...they ship overnight...no a few days like someone else posted. Personally $99 for 2 years is cheap...if you pay Verizon's monthly cost it's near $200 over the 2 years. Square trade also has a monthly payment plan of $5 or $6 they do deduct each month...so you have options. They are also open 24/7 and you can even make a claim online.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
Hmm, i'll give them a call with some questions and I might go this route!
I've always used Asurion or BestBuy insurance. On my S3 I had Asurion & BestBuy.
I used Asurion for quite a few years. And I had pretty good luck with them. My job involves working around water. And like someone else pointed out Asurion only allows 2 phones per year. Which for most isnt a huge deal. But square trade had a pretty decent deal. So i went with them on my S4. Thankfully I havent had the chance to use them yet. But i dont really think you can go wrong with either.
Asurion replaced my bionic no questions asked, great CS. However, they only deal refurb phones :/ Not sure if that's standard for all insurance company's..
[email protected] said:
Neither and here's why. I bought my galaxy S4 retail for 650$
If I pay the 7 per month for one year and my phone breaks after that point (I'm using a year because that is the typical length of a standard warranty) I have shelled out 84 +100$ for a used version of my phone. This sounds fantastic. However the problem is in a year the S 4 will cost around 350 recertified (possibly cheaper used). If you break it in two years you can get an on contract new phone for 200. If you never break it you shelled out 168$ for absolutely nothing.
The false comparison they make to hook you is the cost of a new phone. You paid 650 for a new phone, or the phone is valued at 650 you will want to protect that. The reality is unless you go outside and break it, the phone will not be worth anywhere near that when you go to replace it.
I had a friend who had asurion since his razr. I asked him why he doesn't just set aside 7 bucks a month for an oh **** phone fund. he started doing that when he bought the iphone 4. he now has enough to but pretty much any phone out.
Click to expand...
Click to collapse
That's all well and good but what if your phone gets broken in a month or 6 months.I would much rather pay $100 than $649 for a new one.I don't really count the $7 a month.I easily waste a lot more than that each month.
About 10 days ago I broke the LCD of my new HTC One. Because I traded my Xperia ZL for this One - I cancelled the insurance policy I've been carrying on my AT&T account for the past 4 years (and NEVER used it, mind you). What was odd was that the LCD didn't even break immediately upon impact. I dropped it on a ceramic tile floor (it had an Incipio Feather case on it - which did nothing but prevent scratching) and it appeared to sustain no damage. So, after picking it up I placed it on to a stone counter top where it proceeded to spiderweb and crack right before my very eyes. I was in shock. (this video is WHY: http://www.youtube.com/watch?v=KwE9PGDnlvs) Anyways, moving right along - I called AT&T and tried to add insurance back to my account (not telling them I just broke my phone of course) but AT&T obviously refused to since I didn't buy the phone from them. On the same note, I'm sure, had I not cancelled the insurance, it wouldn't have been covered due to the same reason - but that's neither here nor there at this point.
So, I contacted HTC. I told them I dropped the device and the LCD was cracked. I asked for a quote to repair it. The gentlemen advised me 'up to $180.00". Honestly, I was surprised it wasn't more expensive. I asked if I send it in to them and they quote me a higher price than I want to pay - what happens? He advised me they would just send it back not repaired (I've NEVER broken a phone before so I'm not familiar with this process). I sent the One in to HTC (actually, most likely to an authorized repair center: CTS-PCS) in Houston, TX via USPS Priority Mail with insurance on 6/4. They received it 6/6. And today they contacted me with a quote of exactly $180.00. So I paid it and now I'm waiting for them to complete the repairs and send it back. I figured paying $180 to fix it was smarter than selling it for however much I could get for it and risk losing hundreds of dollars in the process. Also, the fact that iFixit scored it a 1 out of 10 on ease of repair also did not give me much hope in finding someone other than HTC (that I even trusted) to disassemble my device and repair properly.
Anyways, the point is to GET THIS INFORMATION OUT THERE. I came to XDA (yes, I realize this is a developer site... but it was my first instinct) in search of others who may have had similar experiences and couldn't really find anything definitive. I certainly couldn't find an actual dollar amount quoted by HTC to fix the LCD alone. I'm sure I won't be/haven't been the ONLY one to break the LCD. Maybe, going forward this thread could also serve as a place to post ANY type of repair experiences with HTC (or anyone else that CAN fix it)?
*Once I get my One back I will post again to let people gauge exactly how long the repair process took from start to finish.
Phone insurance is generally a waste of money. Even with the insurance you'd still have to pay the $199 deductible, which is more than the cost of the repair outright.
I'd rather put the $7/month in the bank and after the 2 yr contract there's enough to pay the subsided price on a new handset.
cschmitt said:
Phone insurance is generally a waste of money. Even with the insurance you'd still have to pay the $199 deductible, which is more than the cost of the repair outright.
I'd rather put the $7/month in the bank and after the 2 yr contract there's enough to pay the subsided price on a new handset.
Click to expand...
Click to collapse
Costco warranty. $100 up front, $25 replacements for brand new phones upon damages up for 4 times.
So you're paying $4 a month and a $24 deductible.
OP paid $180 to repair his phone.
Warranty is also transferable and I believe can be cancelled to get your money prorated back.
The only thing it does not cover is theft. And if you live in the shady parts of Southern California, you better be extra careful with your devices.
SlimJ87D said:
Costco warranty. $100 up front, $25 replacements for brand new phones upon damages up for 4 times.
So you're paying $4 a month and a $24 deductible.
OP paid $180 to repair his phone.
Warranty is also transferable and I believe can be cancelled to get your money prorated back.
The only thing it does not cover is theft. And if you live in the shady parts of Southern California, you better be extra careful with your devices.
Click to expand...
Click to collapse
Good point cschmitt and even if you do pay the $199 deductible to replace it they usually give you a refurbished device. (other than the cracked LCD my One is in MINT condition) And Slim, makes me wish I had bought mine at Costco. Oh well. You live and learn.
can we buy costco warranty if phone is not purchased from them?
himeshkaul said:
can we buy costco warranty if phone is not purchased from them?
Click to expand...
Click to collapse
Good question, I will call them and find out and report back.
EDIT: Ok, here's what I found out. You can't buy the insurance through Costco unless you buy the phone from them. The sales rep did advise me about Square Trade - its $129 he said... but when I checked out their site I found you have to either buy it from a retailer or via eBay. (via retailer the cost is a flat fee of $125 or $6.99 per month for a 2 year plan) Someone like me (who got my phone locally via trade with an individual) is NOT eligible for Square Trade. Good info to know.
t3chn0s1s said:
Good question, I will call them and find out and report back.
EDIT: Ok, here's what I found out. You can't buy the insurance through Costco unless you buy the phone from them. The sales rep did advise me about Square Trade - its $129 he said... but when I checked out their site I found you have to either buy it from a retailer or via eBay. (via retailer the cost is a flat fee of $125 or $6.99 per month for a 2 year plan) Someone like me (who got my phone locally via trade with an individual) is NOT eligible for Square Trade. Good info to know.
Click to expand...
Click to collapse
If you sign up on square trades Facebook page they send you coupons weekly for up to 50% off the price. I get coupons sent to me all the time.
Sent from my LG-E980 using xda premium
But Costco has a deal with Square Trade for the $25 deductible. And I believe you get device replacements from Costco on the spot. The deal is different from teh Costco website.
Purchase your phones at Costco, there are nothing but pros and no cons I can think of.
So, it turns out the repair center didn't have the parts to fix my One so they were holding it for the materials. Today, I finally got an email that it's done and will be shipping out shortly. I must say, this whole process wasn't TOO excruciating. Thank God I keep a back up phone! So, I would imagine if they had had the parts on hand it probably would have been fixed and sent back out last week. I'm finally glad this whole thing is almost over.
It took a little while but the FedEx tracking number that HTC provided is now active and my device should be back to me by Tuesday. I just hope and pray nothing goes wrong in transit. I will post again when I have it. Overall I'm pretty pleased with the speed at which this repair was processed and completed. Someone else said theirs took about 10 days & I'm assuming they didn't have to wait for the parts to come in like I did.
Good informational thread. Thanks.
Sent from my HTC One using Tapatalk 4 Beta
Well if something like this happened to me I would have just called and added the insurance back on it and then wait a couple weeks (maybe 2-6) and then just say my phone got stolen/lost, pay the deductible and get a new one. Either send the broken one to HTC to fix or sell kit broken
Repair
Hi, please update us on how your repair was. I just sent my HTC One due to yellow spot on the corner and dead pixels. Worried about how well they handle the phones. I just wanna know how is your new screen and is there any new damage to the phone? Scratches? Thanks.
stefan.buddle said:
Well if something like this happened to me I would have just called and added the insurance back on it and then wait a couple weeks (maybe 2-6) and then just say my phone got stolen/lost, pay the deductible and get a new one. Either send the broken one to HTC to fix or sell kit broken
Click to expand...
Click to collapse
I tried that bro. Because I didn't buy it from AT&T they wouldn't let me add the insurance back. Hello, that was the first thing I thought to do!!!!! ( I did say that in the OP) LOL
Also, the deductible to replace it is $200. To fix it was $180. Ultimately I would have rather paid the $200 and not have to wait for the repair but $180 is still cheaper.
Sent from my Nexus 7
rg8rc18 said:
Hi, please update us on how your repair was. I just sent my HTC One due to yellow spot on the corner and dead pixels. Worried about how well they handle the phones. I just wanna know how is your new screen and is there any new damage to the phone? Scratches? Thanks.
Click to expand...
Click to collapse
I am supposed to get my One tomorrow so will certainly report back with the results. Other than the damaged display the body was MINT so I too am concerned with any scratches, etc on the body. Will, post again when I have it.
Sent from my Nexus 7
Got my One back today. It's MINT! The display is PERFECT and the body is unscathed. My dumbass forgot to take out my SIM tray and when I got it back it HAS NO SIM TRAY. I called a couple AT&T stores... none have one. One of the AT&T reps gave me the # for the local AT&T warranty repair shop so I called them but they don't have one either. HTC is sending me replacement SIM tray FREE but via UPS ground. So I ordered one off eBay. Hopefully I have it by Thursday or Friday.
EDIT: I asked HTC if I could PAY to expedite the shipping of the SIM tray and they said 'no'. They would only send it via UPS ground (for no fee). Word to the wise: Learn from my error and REMOVE YOUR SIM TRAY if you're sending your device in for repair. HTC will remove it and NOT replace it prior to sending it back to you.
t3chn0s1s said:
Got my One back today. It's MINT! The display is PERFECT and the body is unscathed. My dumbass forgot to take out my SIM tray and when I got it back it HAS NO SIM TRAY. I called a couple AT&T stores... none have one. One of the AT&T reps gave me the # for the local AT&T warranty repair shop so I called them but they don't have one either. HTC is sending me replacement SIM tray FREE but via UPS ground. So I ordered one off eBay. Hopefully I have it by Thursday or Friday.
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Click to collapse
Thank you for the update!! Glad everything worked out perfectly. Now can't wait for mine to come back.
rg8rc18 said:
Thank you for the update!! Glad everything worked out perfectly. Now can't wait for mine to come back.
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I trust you removed your SIM tray?
Sent from my Nexus 7
t3chn0s1s said:
I trust you removed your SIM tray?
Sent from my Nexus 7
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Yes. Lol. I was actually thinking of leaving it too but ended up removing it.
rg8rc18 said:
Yes. Lol. I was actually thinking of leaving it too but ended up removing it.
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Smart move. I am SO completely moronic. I don't know how I didn't get that out of this following paragraph that was included in the initial repair email from HTC:
Remember to remove any accessories from the phone - such as the battery, SIM card, storage card, SIM cover and/or battery cover (Note: some of these parts cannot be removed from all devices - please check our support site if you are uncertain). Please also backup any important information you will want to keep before shipping your phone.
LOL, SMH
Bought my Galaxy S9+ directly from Samsung last week. Case and screen protector coming tomorrow. I'd like to get insurance for the phone. I've seen a few potential places to buy it.
A few questions:
1. Is it possible my credit card offers some sort of accident protection for some period? (I need to read the ToS for the card [Southwest Premiere Visa])?
2. What are the main players for phone insurance and the important factors to consider (deductible, replacement process, hassle, etc.)?
When I had my Nexus 6P from Google, I bought the insurance, and when my screen cracked, it was super easy to get the phone replaced.
Thanks for the recommendations.
volcs0 said:
Bought my Galaxy S9+ directly from Samsung last week. Case and screen protector coming tomorrow. I'd like to get insurance for the phone. I've seen a few potential places to buy it.
A few questions:
1. Is it possible my credit card offers some sort of accident protection for some period? (I need to read the ToS for the card [Southwest Premiere Visa])?
2. What are the main players for phone insurance and the important factors to consider (deductible, replacement process, hassle, etc.)?
When I had my Nexus 6P from Google, I bought the insurance, and when my screen cracked, it was super easy to get the phone replaced.
Thanks for the recommendations.
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1. Yes, VISA does add an extension of the manufacturer's warranty. It will double it in the case pf this phone. For details you can read about it here: Warranty Manager Service. Just an FYI on this. I have worked in credit card fraud for over 8 years. I have never heard of anyone actually using this service. Also, its not your bank that will handle the warranty, its VISA directly. Your bank will just send you to the page I linked or the number on that page. Good luck wiht it if you need it. It does not cover damage though, so it wont be of any use if you break the phone.
2. Assurion and Square trade are the only two places that are reputable. Others here may have better suggestions.
Now, I am thinking this... You bought the top of the line android phone, a powerful pc in the palm of your hand with QHD+ display. You bought a case and a screen protector, although you did not state where from so I will assume Samsung, doesnt really matter though. My thought on this is that you should buy the Samsung Premium Care Plan. Thats just me though... I have carrier insurance and would not even take the phone out of the box until it was insured.
I couldn't find the premium care plan for the S9 from Samsung. Only the S8. I can look again. Thanks.
Just call your insurance company and add it to your home insurance; the premiums for phone specific insurance are not worth it (just get home insurance that covers your electronic devices with a low deductible).
volcs0 said:
Bought my Galaxy S9+ directly from Samsung last week. Case and screen protector coming tomorrow. I'd like to get insurance for the phone. I've seen a few potential places to buy it.
A few questions:
1. Is it possible my credit card offers some sort of accident protection for some period? (I need to read the ToS for the card [Southwest Premiere Visa])?
2. What are the main players for phone insurance and the important factors to consider (deductible, replacement process, hassle, etc.)?
When I had my Nexus 6P from Google, I bought the insurance, and when my screen cracked, it was super easy to get the phone replaced.
Thanks for the recommendations.
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I would consider getting a plan from squaretrade. Their plan is the most reasonable, and the claim process is super streamlined. The deductible is also considerably lower compared to others, I've filed 2 claims with them so far with no issues. (They actually gave me $$$ for my old LG V20)
baymon said:
I would consider getting a plan from squaretrade. Their plan is the most reasonable, and the claim process is super streamlined. The deductible is also considerably lower compared to others, I've filed 2 claims with them so far with no issues. (They actually gave me $$$ for my old LG V20)
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I used square trade for my s8+. Unfortunately its's not as easy as assurion ( which is what the major carriers use). They wanted me to take it to batteries plus for a screen replacement, which i didnt trust, plus they had to send it out for that repair. I could have sent it to samsung if i chose, but that would be a pretty long wait.. Knew a reputable shop in town and square trade paid for them to repair it minus the deductible. Well i had to pay it and sent them the receipt and they reimbursed me. My particular plan didnt cover lost or stolen but i believe some plans do. IT was cheap in the big picture. Was $89 for a year with a $99 deductible. You can extend for $69 per additional year. Their offers and deals change. Real easy to get a long with. I like with asssurion they just over nighted you a replacement. WIth Square trade its pretty much up to you to get it fixed and they'll reimburse you. I chose the samsung plan this time. We'll see. Hope i don't need it.