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If you root your nexus via the "official" way, you're screwed if you have a hardware failure, because the warranty is null and void. We need to figure out a way to root that is similar to how we rooted the MyTouch and G1.
My suspicion is that the "official" unlock isn't in the spl. I think it is more like a sim unlock.
I think we should just leave it alone and learn how to root the G1 way. That way, if we have a hardware problem, we can revert the dang phone to factory specs.
Any ideas? I think a gold card may be a could place to start.
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Given that Swetland has said the HTC should honour the hardware warranty if the flaw isn't causable by rooting, and even suggested that you message him if you get such things refused I think that most of us are pretty happy with that, certainly many of the main devs are.
Not that I'm suggesting you shouldn't do what you want to, just pointing out that you're unlikely to get the support that the G1 root had
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t4tav said:
Plus, I would like to see a "non" official way. That way we are still not giving up our warranty.
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It's been stated the HTC should honor the Hardware warranty.
If you are rooting, for any reason whatsoever, you are voiding your software warranty. And that's correct - you are well off the reservation and you should only root if you are aware of the risks and know what you are doing.
There is absolutely no reason you should expect to have your software warranty honored after you root.
While I can understand the desire for a sneaky backdoor root, it's really not to our advantage for such a thing to exist. Google managed to shipped this phone roootable out of the box. That is simply wonderful for the various people producing ROMs, it makes the phone a blast for hackers, it will spurn some serious innovation (and has done so already.) All good.
If people start backdoor rooting and making warranty claims, all of that may be spoiled and we may end up with a Nexus Two that is simply completely locked down.
Not good.
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DebauchedSloth said:
It's been stated the HTC should honor the Hardware warranty.
If you are rooting, for any reason whatsoever, you are voiding your software warranty. And that's correct - you are well off the reservation and you should only root if you are aware of the risks and know what you are doing.
There is absolutely no reason you should expect to have your software warranty honored after you root.
While I can understand the desire for a sneaky backdoor root, it's really not to our advantage for such a thing to exist. Google managed to shipped this phone roootable out of the box. That is simply wonderful for the various people producing ROMs, it makes the phone a blast for hackers, it will spurn some serious innovation (and has done so already.) All good.
If people start backdoor rooting and making warranty claims, all of that may be spoiled and we may end up with a Nexus Two that is simply completely locked down.
Not good.
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I completely agree with you. Look at the Droid Eris, for as long as it has been out, they are just starting to get an exploit that is working. They do not even have root yet.
I personally think that the people that most want to root without an unlocked bootloader are the people that will mess their phone by not understanding what they are doing to it fully. As stated above, you should be able to get your phone fixed if you have obvious defects that are not related to software.
While I think it would be interesting to have an alternative method to rooting, at the same time, I would view it as detrimental to what is trying to be done with this phone.
Just my small $0.01 (its not a full rant, trust me)
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at first i thought it just a software, in any platform if you do anything to the software it will be ok, and the warranty still available like iphone or WM devices.
we need do small hacking to make this work, i don't know why xda-developer doesn't have any hacker, it should be easy.
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t4tav said:
I think I got that :/
(Removed my idea - We need a passimg.nbh)
However, I am really holding out on someone from HTC or Google saying that all hardware faults will be covered even if the bootloader is unlocked.
As soon as that happens I will root my nexus
Edit - The other reason for (personally) look for another root method is that if you unlock the bootloader now, It wipes the system, all the apps and all the settings. I to be honest, I can't really be bothered to reinstall all of them, considering that the Market doesn't seem to track what I install/un-install.
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This.
Like one of the above posters said everybody saying theres no need because they SHOULD replace hardware defects...I called HTC (haven't rooted) and asked them if I can repair hardware defects on a unlocked bootloader. The response "There is no warrenty if you have unlocked the bootloader."
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t4tav said:
I think I got that :/
(Removed my idea - We need a passimg.nbh)
However, I am really holding out on someone from HTC or Google saying that all hardware faults will be covered even if the bootloader is unlocked.
As soon as that happens I will root my nexus
Edit - The other reason for (personally) look for another root method is that if you unlock the bootloader now, It wipes the system, all the apps and all the settings. I to be honest, I can't really be bothered to reinstall all of them, considering that the Market doesn't seem to track what I install/un-install.
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if you are afraid to wipe then you shouldnt root your phone. i garranty that you WILL be wiping your phone many times in the future. i must have wiped my g1 more than 30 times and the nexus one 6 or 7 times already. but dont worry, there are always free backup apps like titanium backup
The Nexus is not like the G1 or mytouch in any way to root the Nexus is Different than any Htc Phone. The Porcessor is not the mt3g or g1. so to try to root it like the mytouch or g1 may bring more problems. Note No mather how you root it the warranty is still void unless you unroot it to send it back in.
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t4tav said:
I must of wiped my G1 atleast 20+ times. I've also flashed around 20 Custom roms too (Since JF Rom's were all the rage).
I've found that mybackup works well. So I may purchase that. My Nexus is now happily rooted and running extremely fast
I'm not scared of wiping, it's just sometimes it can get sore
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ive used backup for root users for ages(it seems like it). i seriously recommend you try titanium backup, it backs private apps up also.
simms22 said:
ive used backup for root users for ages(it seems like it). i seriously recommend you try titanium backup, it backs private apps up also.
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Titanium seems to work well
Anyways, Let's move this topic back on track
That's my motivation
kingskidd268 said:
The Nexus is not like the G1 or mytouch in any way to root the Nexus is Different than any Htc Phone. The Porcessor is not the mt3g or g1. so to try to root it like the mytouch or g1 may bring more problems. Note No mather how you root it the warranty is still void unless you unroot it to send it back in.
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We should have a way to "unroot."
I can see the other side to this too. If some yahoo roots their phone, then overclocks it to 2ghz or something and fries it... that SHOULDN'T be covered by warranty.
On the other hand, if I'm running one of cyanogen's roms and the speaker goes out, it should be covered.
Personally, if I fried a ROM because I overclocked it or something like that, I would NEVER send it in for warranty work. I would only send it in if the problem was clearly the manufacturer's.
Just my 2 cents
t4tav said:
Edit - The other reason for (personally) look for another root method is that if you unlock the bootloader now, It wipes the system, all the apps and all the settings. I to be honest, I can't really be bothered to reinstall all of them, considering that the Market doesn't seem to track what I install/un-install.
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To be very clear, this behavior (data wipe on unlock) is intentional. Otherwise if your phone is lost or stolen, it would be trivial for somebody to unlock it, boot a custom kernel, and copy your contacts, email, etc from internal flash.
The Market should restore your installed apps automatically, and Settings Backup should be able to restore the bulk of your settings.
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My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Jesso2k said:
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
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I had to send my Captivate to Samsung for repair. it was rooted and they fixed it without any issues.
Most manufacturers will fix hardware issues clearly not caused by rooting. Of course, no promises.
That's the reassurance I needed. I'll get on with it and send it away tomorrow. I'll report back in a very long 2 weeks...
Sent from my SGH-I717R using XDA
Jesso2k said:
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
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Best luck.... if you were in America you could just take it to an att store. Just be on a stockish rom and turn it in and they would not notice lol, get another device that day. Idk how things go up in Canada though.
Dont Do It!!!!
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
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Well he should revert back to stock for sure but you can't roll back the counter. But as long as your stock they may not look at the counter and just fix the phone. It's been said before, there's no known case of Samsung voiding a warranty because of it.
Dont know how they do it up there but down here on AT&T we have a 30 day return/exchange policy I exercised yesterday in fact, plus a year warranty giving us refurbished phones if anything happens. I know you guys got it a little before us but I would check into this. Go back to stock there's a thread on how to do this in our development section and take it into your local providers store see what happens maybe you'll get lucky and they'll replace it on the spot. Say it was a hardware defect though.
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
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Because in everyone's experience they'll generally fix hardware problems even if you're rooted. Of course they have to, but they tend to. We all said there were no guarantees.
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
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It seems like one does not simply revert back to stock. Admittedly I'm new to this but all I can find in the development forum is the Bell kernel. The full bell system doesn't seem to be up, just the At&T. After a factory reset and old kernal I still have super user loaded and all of the bell bloatware gone. I'm sure with some due diligence I could have made a back up right after my original root but I didn't. Frustrated with the mess I created I just set the phone back up with Saurom the way I liked it.
alexige said:
Dont know how they do it up there but down here on AT&T we have a 30 day return/exchange policy I exercised yesterday in fact, plus a year warranty giving us refurbished phones if anything happens. I know you guys got it a little before us but I would check into this. Go back to stock there's a thread on how to do this in our development section and take it into your local providers store see what happens maybe you'll get lucky and they'll replace it on the spot. Say it was a hardware defect though.
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It's only 14 days here. I've had it since launch on Feb 14th. Bell is synonymous for passing the buck off, contact them online and they tell you to call in, call them and they tell you go into a store, go to a store and they'll tell you to go to the original store of purchase or another another store with a repair tech on duty. Going directly through Samsung has been smooth thus far, I just hope if they have an issue they'll contact me before blowing whistles and charging my bill some erroneous fees.
Here's the boat I'm in...
My phone right now is stock, although I've had Android phones and custom ROMs since G1 days. I've downloaded everything I need to to root, watched QBKING77 videos, and put them aside since I didn't have a time or particular pressing need to root yet. I even went through a dry run of the process to make myself comfortable with it.
I'm going on a business trip, flying out Sunday. I'm travelling with a coworker so my need still isn't critical, but it turns out we've had a lot of employees flying to customer sites this week, and there were no more MiFi wireless hotspots to grab. My coworker has one, so we're OK for this trip, as long as we're working together at least. I'd prefer to have one of my own as well, but it's not critical.
So the benefit of rooting would be that I could use wireless tethering if I found myself needing to work independently of my coworker, since I couldn't secure a MiFi for the trip. It's a "maybe" need.
I obviously need my phone - that IS critical. I've got it fully configured, it works, my Exchange setup, etc.
The risk:
I could root my phone quick - I'm confident in the process. My concern is, there's some risk that something might go wrong, and/or I have to wipe/reset my phone, and that would put me in a bad place with no time to recover before this trip.
Given your experience rooting, am I making too big of a deal of this risk?
Should I just root it, don't worry about it, the odds of something going wrong are about as slim as winning the lottery?
Or should I hold off for a time where I've got time to recover in the event I have to wipe or reset?
Rooting is for pleasure. Business first before pleasure. So don't root.
Sent from my GT-I9300 using xda app-developers app
Why root unless you actually need root for an application .
jje
Flashing CF-root takes seconds. But I wanted to get rid of the flash count so I used triangle away which is risky, but it all went without fail. But if you don't need root now don't do it now.
JJEgan said:
Why root unless you actually need root for an application .
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I have potential need for wireless tethering, since I don't have a MiFi to bring on this trip.
Do you mean you want to use S3 as wifi hotspot? If so you don't need to root.
I root every phone I own and never get any problem attributable to rooting. But I heard a few bank apps purposely don't work for rooted phones.
Hey everyone. I just bought a Galaxy S4 a couple days ago, and have had no problems with it until this morning. I had it plugged in, and when I woke up, it was extremely hot to the touch, burningly so, and had some weird battery warning of some sort on the screen. I didn't know what else do do, so I immediately unplugged it and took the battery out. Coming from using an HTC Thunderbolt, I've never had a phone get this hot. My hands even still hurt from handling the phone, and now I'm really concerned that there is a problem with it. It's probably worth mentioning that I did root it, but I did nothing else that would cause it to do something like this. I didn't overclock it, I didn't install a custom recovery, and I didn't install any custom ROMs. Besides having root access, the phone is in a stock state as if I just took it out of the box. I haven't turned it on yet as I'm letting it cool off right now, but I really want to know what the heck happened here.
Thanks for any help.
You're not the first person. Hm I want to buy this phone too
Sent from my SCH-I605 using xda app-developers app
Yeah, to my surprise I noticed one of the moderators moved a similar thread from someone over to this section while I was in the middle of posting mine. I wish I would have been able to see it before making mine, but oh well. At least I'm glad it's nothing I did, but I'm both concerned about the heat killing the battery as well as this happening over and over again.
I haven't had this issue at all. I'm rooted and running cwm recovery, but otherwise stock. I also froze several apps (only bloat that was allowed to be disabled natively, so far).
In general, if I were you, I would contact Samsung or Verizon. It may be a defective battery or a defective phone.
SonicJoe said:
I haven't had this issue at all. I'm rooted and running cwm recovery, but otherwise stock. I also froze several apps (only bloat that was allowed to be disabled natively, so far).
In general, if I were you, I would contact Samsung or Verizon. It may be a defective battery or a defective phone.
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I suppose I could bring it back; I do have about 12 more days to return it if I need to. Of course, I'd really rather not, but if everyone here thinks that's the best course of action here, then I suppose I should. Of course, there is the whole I rooted it thing, so yeah.
BJSerpas said:
I suppose I could bring it back; I do have about 12 more days to return it if I need to. Of course, I'd really rather not, but if everyone here thinks that's the best course of action here, then I suppose I should. Of course, there is the whole I rooted it thing, so yeah.
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Don't worry about root. Use SuperSu's unroot feature before returning it. And a factory reset. They'll never know.
Or, if you're really paranoid, use the stock no root odin image and flash it clean.
Get the battery error message to repeat then bring it in with it showing or take a picture of it. A good store will hand you a new one on the spot. They just need to have a documented reason.
Yeah pretty much
I think what I'll do is test the battery life and see if it was damaged at all first. If there's nothing to worry about there, I could just pretend it never happened. Of course, if it decides to go supernova on me again, I'll just unroot it and bring it back. Thanks for the replies guys.
Update:
Considering my battery went down by 8% in just a half hour, I think I can safely consider my battery to be fried. This is just wonderful...
IT'S A TRAP!
Well I just found out the hard way that VZW is even more evil than I thought.
Called about my G3 because of audio issue with the headphone jack, seeking an RMA.
Without my permission verizon ran some remote diagnosis on my phone and discovered root, right while I was on the call. Tier 2 support did this by the way.
Not sure how... I froze all the VZW bloat I could find in titanium.
Just wanted to let you guys know to watch your back. I'm not sure exactly when verizon got wind of my root. Whether it was right there while I was on call or the minute I rooted.
Verizon is literally the devil
Sent from my VS985 4G using XDA Free mobile app
What did they say once they discovered root on your phone? Just denied the RMA? Would they let you make an insurance claim at least?
The rep responded "after running diagnostics on your device I see your phone is rooted so your warranty is invalid"
Then he preceeded to try and give me instructions to call LG and get the flash tool to return to stock.
My issue with the audio jack is obviously a HW issue and not an issue with software/root
Sent from my VS985 4G using XDA Free mobile app
Always put your phone in Airplane Mode if you have to call them. If they say they need the phone turned on to run diagnostics, REFUSE, and tell them that you don't consent, or tell them that the phone is not near you, then continue talking and tell them that you're NOT calling about a software but hardware issue and there's no reason that they need to run a Software Diagnostic.
Someone else mentioned the same thing however from what I understand their system polls your phone every few hours so that may not help. Even if the phone was offline the system may still show root status regardless of the phones current state.
Couldn't hurt though...
Either way it's a little to late for me. I just hope that someone sees this thread before calling only to get a big fat middle finger from VZW.
Flash to stock and wait a bit on official software to make sure Verizon's system shows official software.
Sent from my VS985 4G using XDA Free mobile app
I woulda said root (software) has nothing to do with audio jack (hardware). Not that it wouldve really gotten you anywhere anyway.
Either way, Verizon doesnt really cover hardware warranty, they just send the phone over to LG, which the rep directed to you anyway. So sounds like youre gonna have to contact LG directly.
Or maybe you even get a do-over. You could flash back everything to stock, and then just walk into store and try the same thing. The reps at the store arent nearly as sharp as the phone reps.
Good to know tho, thx for the heads up!
Yeah but I got the phone on the VZW website on a black Friday deal. So that would leave me without a phone. I'm assuming they would have to ship it back and would not just exchange it on the spot.
Couldn't hurt though I call tomorrow and ask if they will swap it on the spot.
Sent from my VS985 4G using XDA Free mobile app
I had same exact audio jack prob on G2. They didnt take my phone or anything, they shipped me a new one and i sent back the old one afterwards. There's something like a 30 day grace period to ship your phone back before they charge you for it. Was easy peasy
---------- Post added at 06:01 PM ---------- Previous post was at 05:58 PM ----------
Oh and doesnt matter where you bought the phone , its a Verizon phone and youre a Verizon customer so they will help you no matter what. That G2 was from Ebay. If its under warranty by LG, its under warranty. Again, Verizon just assists yoh with the warranty as a customer service. The money comes out of LG's pocket, not theirs.
Yeah but their service department knows I have root. I'm pretty sure they will just tell me to screw off if I go to swap the phone. But it couldn't hurt to try. Thanks for the info.
Sent from my VS985 4G using XDA Free mobile app
True but you never know, give it a shot and let us know.
---------- Post added at 06:58 PM ---------- Previous post was at 06:36 PM ----------
Check out this article from Droid Life. Verizon actually saw tge article and made some clarifications in regards to root, warranty and what they consider void or not void.
Verizon Begins Charging Full Price of Warranty Phones if Rooted? (Updated)
What exactly should happen if you were to root your phone, play around with ROMs/hacks/etc., somehow manage to break it, and then send it in to Verizon for a warranty replacement? Should you be allowed to get a replacement or not? According to reports, you can get a replacement, but the rooting of your phone voids any warranty you had and gives Verizon permission to charge you for a new one if they determine that your broken phone was tampered with.
Our buddy @P3droid has apparently heard from a couple of friends who have run into the scenario that we described above and then been slapped with a pretty hefty and unannounced bill. Fair or unfair?
I’ll just say this – we’ve known that rooting your device voids your warranty since well back in the original DROID days, so it makes sense that Verizon would do this. As unpopular as this may sound, I can’t fault Big Red for going this route. If you decide to take your phone out of its original factory status, tinker with its guts, and break something, it shouldn’t be their responsibility to take care of you.
With that said though, a broken volume rocker, faulty screen, etc. has nothing do with rooting, so I’d hate to see someone get charged for something that they didn’t cause even if they decided to root. It’s an interesting topic, and one that I would love to hear all your opinions on.
Update: Our friends at Verizon saw this post and wanted to reach out to clarify everything immediately. First up, is the fact that their policy says absolutely nothing about checking for root on devices. When a phone is received, a phone is checked for three things and that definitely isn’t one of them. They check to see if the box that the device was sent in is damaged, if the outside of the phone looks awful, and if it powers on – satisfy all of those and they move on to the next phone. So basically, these reports of being charged for a rooted phone simply mean that these people were sending in garbage phone with defects.
So…sound off!
http://www.droid-life.com/2011/06/1...ging-full-price-of-warranty-phones-if-rooted/
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I would take the word of a Verizon PR Rep over some call center dweeb. Just b/c he works there doesnt mean he's rhe end all be all.
I'll tell you what's up there. Worked for the company for a while and encountered this. Rooting does not really void a warranty, as the warehouse does not check for root, they just check if a phone has physical damage to it. Now if your phone is rooted, reps are advised to tell you that it can't be supported any longer by VZW. But that could happen with any company. If you modify a LG TV, LG might not want to support it either. If you are just rooted, it might be one thing, but different roms MIGHT affect different things. Yours probably is the hardware issue though. If you haven't been already taken care of, if you call back in, just let a rep know that you don't want anyone to remotely access your phone. That is not supposed to be done without your permission. I have had a few phones replaced under warranty that had been rooted. If nothing else, just return a phone to stock. But if you don't want to worry about any of that, just turn your phone off, and tell them that you tried to accept the most recent 12B update, and now your phone won't fully boot up, and leave the phone powered off the whole time.
subhelix said:
I'll tell you what's up there. Worked for the company for a while and encountered this. Rooting does not really void a warranty, as the warehouse does not check for root, they just check if a phone has physical damage to it. Now if your phone is rooted, reps are advised to tell you that it can't be supported any longer by VZW. But that could happen with any company. If you modify a LG TV, LG might not want to support it either. If you are just rooted, it might be one thing, but different roms MIGHT affect different things. Yours probably is the hardware issue though. If you haven't been already taken care of, if you call back in, just let a rep know that you don't want anyone to remotely access your phone. That is not supposed to be done without your permission. I have had a few phones replaced under warranty that had been rooted. If nothing else, just return a phone to stock. But if you don't want to worry about any of that, just turn your phone off, and tell them that you tried to accept the most recent 12B update, and now your phone won't fully boot up, and leave the phone powered off the whole time.
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I would assume that because I have already been caught that they have the voided warranty on record... or is this not the case?
I thought that once they caught you, thats it, the jig is up and they put a note on your account that the phones warranty is void.
I think I might know what happened. I have noticed that when I first rooted my G3 (3 Days Ago) that the Verizon Mobile app asked for root permissions immediately upon rebooting for the phone. I accidentally gave it permissions and it went on about its ways. I later removed the permission and didn't worry about it any longer. Not thinking anything about it I think that once you give the Verizon app permission it will figure out your rooted and sync up with your account (which it does automatically during the setup process) by your phone number tied to the Sim card. I think that's exactly how they knew, and I think a warning goes out and is posted on the account phone number saying its a rooted device.
Possibility? Let me know.
Wow, now that I think of it, you might be right!
Same thing happened to me a few days ago. I had already granted it access before i even realized it was the actual Verizon app. Shrugged my shoulders after I realized it but thought it had something to do with the actual ROM im running (Jasmine 3.0).
That being said, if it were me, id still try the store. Things arent nearly as automated and recorded as you think they might or should be in the real world.
Not to mention, reps at the store are idiots and dont really know too much about smartphones outside of using the setup wizard. I cant tell you how many times tge in store reps have told me or someone else to call the hotline b/c they werent sure or didnt know. The physical store employees are the bottom od the Totum pole. Halfbof them are fresh out of High School
Its not just Verizon that does this by the way.. These phone companieshave this in place as a standard to protect themselves against people bricking phones, and crying out for a replacement. History has shown them that when people root, they tend to flash custom roms, and more dangerously, custom kernels.. As well, people attempt to change the way their CPU functions, and alter the phone to better its performance.. When these things are done, it changes the system hardware stability, and things can get weak or damaged.
So as a way of cutting you off from future complaints, they make it clear that if you root, your warantee is void.
NEVER tell them its rooted, never walk into a store with a rooted device and ask for help, and if you call for support, dont just put it in airplane mode.... PULL THE BATTERY!!! They are able to access your phone through GPS, wifi, bluetooth, and data connection
If the battery is in your device, it can be accessed... The Government has been doing it for years to track people...and contrary to common thought, I believe I read some documentation that "front facing" cameras were a Government idea...
Anyways, be safe, and be careful...youve just learned proof that someone is watching
JJT211 said:
Wow, now that I think of it, you might be right!
Same thing happened to me a few days ago. I had already granted it access before i even realized it was the actual Verizon app. Shrugged my shoulders after I realized it but thought it had something to do with the actual ROM im running (Jasmine 3.0).
Click to expand...
Click to collapse
Why on Earth would you grant something root privileges without verifying what was asking first? This is exactly the type of thing more senior folks in the modding community are constantly complaining about.
yes NEVER EVER GIVE MY VERIZON SU!!! this is what probably happened and it throws flag in their system if you call or request service
Its totally possible.
From what I understand the response from denying root access and the response from not having it at all have two different signatures.
Once I saw a VZW app requesting root I immediately denied it. But that right there could have been the dead giveaway.
I already tried flashing back to stock using the KDZ method. Still the problem of audio quality persists.
Either way, it's BS this is most definitely a hardware issue and should be covered under warranty.
Sent from my VS985 4G using XDA Free mobile app
Yes it's BS but it shouldn't really be a surprise. And it's nothing we haven't been warned of before
I suggest calling back in. If you are now back on stock, you should have no problem. I know it sucks ass, but representatives are just doing a job. What we were told, if someone was rooted, to try to suggest that they return to stock and then we can support the phone, and that is again no matter what the issue might be. Well, as long as it can boot up. So if you flashed back to stock using the KDZ method, root should not be detected anymore. And it might have been noted at that time that it was rooted, but it's a different story now since the phone is back to stock.