Hi there,
All off the sudden, my fingerprint scanner stopped working. The problem is not that it doesn't recognise my finger, it's not working at all. Anyone having/had the same problem and maybe have a solution?
Thanks in advance,
Martin
I never got mine to work in the first place. It'll scan my finger but it won't ever recognise it as correct.
I use my fingerprint scanner without issues (in fact it's my new basic requirement if I need a new phone, wouldn't want to be without it). Have you tried to remove your fingerprints and add them again?
Yeah, I did try to remove them but it didn't help. Did a factory reset, but to no prevail. So I send it back for repairs
Related
I was having problems with my data connection not working so I reset the phone and restored with titanium backup. Got the data working again, but now there is no security lock. I can enter no numbers or any numbers and hit the OK button and the phone unlocks. When i go to location and security and click on change screen lock, the next screen appears briefly then closes. The swipe fingerprint button on that screen is greyed out. So the security feature is disabled.
I have all the files from an older titanium backup when the screen lock was working. I am wondering if there are any files i can replace to get it working again. Any ideas appreciated--
Fingerprint Restore Problem
If anyone finds a solution to this problem, would you mind posting it?
This is the second thread I have come across while looking for the answer, and like a lot of the time when the original poster figures out a fix, the solution is never posted in the forums.
I just ran into this problem this morning, and I'm running in circles trying to figure out a fix. I would greatly appreciate any help anyone could offer on the issue.
Thank you,
-Newbie
bump
My screen lock is still disabled.
did anyone figure this out? im having trouble changing my screen lock. it keeps briefly going to the swipe finger authentification then popping back to the location and security settings screen. i cant change anything
Is there anyone who can help with this?
I seriously want to throw my phone at the wall right now...
I just flashed my Atrix and reloaded all backups from titanium pro and the issue I'm having has to do with my security settings. Every time I click on "Change Screen Lock" the prompt for my fingerprint comes up for a second and then goes away.
I had a fingerprint prior to the flash and I believe that's why I'm having an issue. I've already tried clearing data in Titanium pro for my settings and my fingerprint scanner 2.2.1.
I can't think of anything else to do, any help would be appreciated.
I shouldn't reply to this with an answer because YOU should know how to search as this has been discussed many times before (4 old threads that i can count).
http://forum.xda-developers.com/showpost.php?p=12567301&postcount=8
link12245 said:
I shouldn't reply to this with an answer because YOU should know how to search as this has been discussed many times before (4 old threads that i can count).
http://forum.xda-developers.com/showpost.php?p=12567301&postcount=8
Click to expand...
Click to collapse
Yeah, well I didn't see those threads so maybe you know something I don't...
Anyway, I don't understand that fix. I ended up just deleting the backup in titanium and flashing again, now all is well.
Thanks for the help any way.
Yesterday I was upgrade to 2.3stock ROM.
After that I try to setup finger scan, but finger print sensor doesn't work.
It didn't scan my finger print.
How I fix this problem?
Thanks
exssrerion said:
Yesterday I was upgrade to 2.3stock ROM.
After that I try to setup finger scan, but finger print sensor doesn't work.
It didn't scan my finger print.
How I fix this problem?
Thanks
Click to expand...
Click to collapse
I had this issue, i just have to restart whenever it happens.. thats why you input a code, right ?
I already it but it still can't scan l.
I didn't like unlock code.
Because I drive a car very fast, I didn't have time to look at screen.
Sent from my MB860 using XDA App
Yesterday I already try pincode.
But it didn't work too.
Somethime it didn't show passcode input screen
Sent from my MB860 using XDA App
You probably need to wipe your cache's and stuff. Something is borked and that should clear it out.
I voided my warranty.
After I updated to Gingerbread I couldn't get the fingerprint scanner to work. A week later it just started working. Not sure what the problem was.
Atrix 4G
I have the same problem .... Anyone know anything?
I had the same problem, no matter now many times I rebooted, the fingerprint scanner doesn't register any swipe at all. I did a battery pull and the fingerprint scanner started scanning again. Weird, hope it works for other? If not factory reset would also be something to try.
So my fingerprint scanner worked flawlessly for about a week then issues started. It goes through spots where it won't recognize any of the scans. If I delete the scans and redo then it works great for a little while then won't recognize any of them again. Anyone else experience this? Thanks!
travistyofjustice said:
So my fingerprint scanner worked flawlessly for about a week then issues started. It goes through spots where it won't recognize any of the scans. If I delete the scans and redo then it works great for a little while then won't recognize any of them again. Anyone else experience this? Thanks!
Click to expand...
Click to collapse
no not yet had the phone for 2 weeks and is fine
Just had this issue myself today, I have both thumbs programmed in and it refused to accept either. Once I entered my password it was fine. Happened twice now.
Sent from my SM-G925F using XDA Free mobile app
Had to factory reset the phone because it said that the system cannot handle fingerprints.
Even with the security password didn't work. . .
Sammy really screwed up this phone trying to release it asap
travistyofjustice said:
So my fingerprint scanner worked flawlessly for about a week then issues started. It goes through spots where it won't recognize any of the scans. If I delete the scans and redo then it works great for a little while then won't recognize any of them again. Anyone else experience this? Thanks!
Click to expand...
Click to collapse
Occasionally it will go in can't recognize mode, but after doing a backup password it works fine. It's a very weird bug.
Maesedroid said:
Had to factory reset the phone because it said that the system cannot handle fingerprints.
Even with the security password didn't work. . .
Sammy really screwed up this phone trying to release it asap
Click to expand...
Click to collapse
I had this problem once. Then i simply input the emergency password, which worked.
Usually it has to do with the positioning of your thumb. Just make sure you place it at the right angle.
Hi
I ordered Le Max 2 few days ago from Aliexpress(Trendresources LTD). However, I got concerned, after I read on xda and le forum about it problems with fp sensor. Could you tell me, is fingerprint sensor a software issue or unfortunately hardware and it can be fixed only by replacing dead sensor?
First of all, wait until your phone arrives and then we can talk.
Mine came with the fp sensor not working. I managed to make it work by flashing stock rom. First receive it and see how it is. Already the latest firmware 016s has huge improvements in fp recognition, so I believe it will improve even more.
When I first got my phone, I was so disappointed by the fp senor and not having Ota, but after updating to 5.8, all was solved.
Can't really complain. The phone is so fast and responsive.
Ok, thanks for help guys. I really appreciate that.
Fingerprint not working
I too receive the phone yesterday unable to register fingerprint, in the FP setup page it is not taking any input after touching the sensor. iam too confused requested for a replacement from the vendor, whether flashing stock rom (iam on 16s) will solve the issue.
please reply iam going nuts.
youtube link of mine trying to register FP setup is here
https://www.youtube.com/watch?v=qIFSvz9qSU4
ashok20205 said:
I too receive the phone yesterday unable to register fingerprint, in the FP setup page it is not taking any input after touching the sensor. iam too confused requested for a replacement from the vendor, whether flashing stock rom (iam on 16s) will solve the issue.
please reply iam going nuts.
youtube link of mine trying to register FP setup is here
Click to expand...
Click to collapse
As I have mentioned above, flash the stock ROM and you will see it will work.
Sent from my Le Max2 using XDA Labs
Thanks for the reply
valy_cta said:
As I have mentioned above, flash the stock ROM and you will see it will work.
Sent from my Le Max2 using XDA Labs
Click to expand...
Click to collapse
Thanks for the reply
Iam downloading 16S this now, i will flash after download.
after download, i have to rename the file to update.zip and goto recovery, select update right. please Correct me if iam wrong
i dont have anything to backup as it is a new mobile.
thank you.
ashok20205 said:
Thanks for the reply
Iam downloading 16S this now, i will flash after download.
after download, i have to rename the file to update.zip and goto recovery, select update right. please Correct me if iam wrong
i dont have anything to backup as it is a new mobile.
thank you.
Click to expand...
Click to collapse
you are correct.
flashed the stock rom. I have clicked the update.zip in file manager and selected update option, it took around 20 minutes and after that I tried to add FP but no use, same thing repeated, I think its a hardware issue. any way to diagnose the FP using any software or app?
ashok20205 said:
flashed the stock rom. I have clicked the update.zip in file manager and selected update option, it took around 20 minutes and after that I tried to add FP but no use, same thing repeated, I think its a hardware issue. any way to diagnose the FP using any software or app?
Click to expand...
Click to collapse
Reboot into recovery, select also clear data... and press Update and reflash. When you boot into system, before you put any fingerprints, select "Calibrate fingerprint sensor".
I tried to update from recovery but I got a weird error saying 'unable to update, cause: apk not found' I searched google but nothing found. Is the update.zip file case sensitive. I renamed it to 'update.zip' not 'Update.zip'. is it OK.
One more thing after update I tried to skip the WiFi connection but this popped up
image
and I am not able to skip the WiFi connection. Letv is going in apple way
I also calibrated before touching the FPScanner but no use.
same for me.
the sensor does not work or more.
I have a 2 lemax x822.
the sensor works two days with the Roma CM13 19s, and then the third day nothing.
I returned to stock rom 17s, but it still did not work.
I passed the fourth day in the 19s CM13 ROM, and miracle, it works.
but alas today he no longer works again. impossible to calibrate and add a fingerprint.
I try Roma umbrella corps 18s / 19s, but the sensor does not work either.
it gets annoying.
problem of software or hardware?
meuhmeuh51 said:
same for me.
the sensor does not work or more.
I have a 2 lemax x822.
the sensor works two days with the Roma CM13 19s, and then the third day nothing.
I returned to stock rom 17s, but it still did not work.
I passed the fourth day in the 19s CM13 ROM, and miracle, it works.
but alas today he no longer works again. impossible to calibrate and add a fingerprint.
I try Roma umbrella corps 18s / 19s, but the sensor does not work either.
it gets annoying.
problem of software or hardware?
Click to expand...
Click to collapse
I have the same problem. This problem of hardware.
@bahuy2003 thank you for the answer.
it's a shame to have problems with such a good phone equipment rating. especially when it is new for 5 days.
I will have to assert the warranty on the spemall.com site.
hoping that not too long to repair it and well repaired.
I use my max2 without fingerprints. Many people sent their mobiles to warranty, but they were waiting for months for them.
I too having fp problem, anyone have solution please tell.
I too have same problem moreover camera continuously clicking picture.
Sent from my Le X821 using XDA-Developers mobile app
Must be at least partially software
I've tried stock ROMs and am currently running the pseudo CM based on a stock 18 kernel.
Finger print unlock isn't consistent: Sometimes the phone doesn't react for a long time (seconds), sometimes unlock is instantaneous.
Proper training is certainly important to get instantenous responses at all (don't move fingers during training, tap and wait for the vibration confirmation).
Sometimes I resort to clicking the power button and then do a finger-print to unlock, sometimes I just use the pattern to unlock, although that's very rare.
However last night I had a strange experience:
The phone was suddenly receiving fake inputs from the soft buttons, switching between applications without me touching anything and eventually all soft buttons went dead. Touch screen was still perfect, but finger print unlock was also dead, had to use the unlock pattern.
After a reboot (cold) everything was back to normal.
Whatever firmware is running to deal with the fingerprint sensor and the soft buttons (I assume this isn't running on the main cores), seems to be buggy, perhaps leaking memory and requires a restart occasionally.
My guess is that this would take automated testing to fix and I doubt Le Eco is doing that. Actually I guess the code would actually have to come from the hardware vendor for the fingerprint sensor and perhaps Le Eco doesn't have a current version.
Really professional quality is hard to get these days, even in flagship devices costing four times as much as Le Max 2.
My MediaPad M5 (SHT-W09) has worked up well until yesterday. Now the fingerprint sensor is not working. I have rebooted, turned off & restarted it. I think the sensor MAy have worked again for a very short way but it is definitely does not work now.
The sensor does not work at logon, does not work for my banking apps and is not seen by other apps.Some apps say that there is no fingerprint sensor.
Has an app or something captured the sensor? If so how do I determine what is "hogging" the sensor?
Or is the sensor no longer working? Is so, is there any way to fix it?
Chris
Has anyone had the fingerprint sensor fail?
Chris
I also have the exact same problem.
It began a couple of months ago. The fingerprint sensor would show up for a couple of minutes after a reboot, but now it has disappeared permanently. Even the settings app won't show it after a restart.
Have you found a solution or some insights that could help us debug this?
I tried clearing the cache and sometimes it works for a while then the problem would reoccur. I did a reset to factory and this fixed the problem for a while.
I did cut back the number of apps.
Now it works perfectly and I don't know what caused the issue! It may have been a stray app.
Sorry about not giving a definite answer.
Chris
I have the mediapad m5 lite and I am having the same problem. It was complaining that the fingerprint hardware wasn't working and I restarted and now it is unaware it exists, even in settings. What was the cache you cleared? Did you have any luck further discovering what the cause is?
The fingerprint sensor works well now.
As I said previously, it must have been an app but I have no idea what
Sorry
Stay safe