Camera can't focus G5 SE - LG G5 Questions & Answers

Hello guys i have this very weird issue and i dont know when exactly it first occured and what the reason is. Basically both autofocus and manual focus of the rear camera(not the wide angle one) arent working, the image just remains slightly blurred. It attempts to refocus but to no avail. The only thing that i could think about is the latest software update i installed some weeks ago. Havent done factory reset since i bought it 7 months ago, could it possibly be a software bug or ahould i procceed with the warranty, thanks in advance

The problem isn't software... Unfortunately the G5 was plagued with poor camera hardware. I just replaced mine last night with a $20 camera from eBay. It took less than 10 mins to do. It's a very simple replacement process. There are plenty of videos showing how to do it as well. Good luck!

Colt3425 said:
The problem isn't software... Unfortunately the G5 was plagued with poor camera hardware. I just replaced mine last night with a $20 camera from eBay. It took less than 10 mins to do. It's a very simple replacement process. There are plenty of videos showing how to do it as well. Good luck!
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Click to collapse
Hi. Could you post the link of the module you bought? There are 3rd party camera modules, but I don't know if they are comparable to the factory one. Thanks.

Colt3425 said:
The problem isn't software... Unfortunately the G5 was plagued with poor camera hardware. I just replaced mine last night with a $20 camera from eBay. It took less than 10 mins to do. It's a very simple replacement process. There are plenty of videos showing how to do it as well. Good luck!
Click to expand...
Click to collapse
Hi is your replaced camera still working fine?

Colt3425 said:
The problem isn't software... Unfortunately the G5 was plagued with poor camera hardware. I just replaced mine last night with a $20 camera from eBay. It took less than 10 mins to do. It's a very simple replacement process. There are plenty of videos showing how to do it as well. Good luck!
Click to expand...
Click to collapse
Hey I am having the same issue. Autofocus does not work on the primary camera. Fortunately, I am getting a new camera module in under $ 10 here in pakistan. My LG g5 is Korean variant ( LG U+) and the camera replacement available is of (H830) model. so I wanted to ask like can I replace my faulty camera with this other variant's camera?

Related

HELP!! Warning: Camera Fail

Okay, so, I just noticed today that my camera no longer works. It was working a few days ago, but, no... death. Did some skulking around XDA and other forums. I thought it MIGHT be caused by something going wrong when I flashed Passion v6.5... so, I reflashed Passion v4 (it used to work fine), nothing. ODIN back to stock... nothing. Are there any other tips out there besides the obvious, and fatal, hardware issue? It would be a ton of help. Thanks.
Try using a differnt camera. There is one in the market today for .10cents
Camera ZOOM FX
For a dime it might provide a solution to your needs or an enlightenment that it may in fact be a hardware issue.
Exactly how is the camera not working? F/c? Doesn't open..etc.? When you flashed did you factory reset, clear cache and data? Have you tried using a camera app?
Same thing happened to me a while back, tried replacing the camera, still didn't work. I:
/notaproblemwithicspassion.
Stuff I've tried;
- I had two Vibrants, tried replacing it. (Worked for a little, then same error.)
- Mounting and unmounting it.
- Flash back to stock, update camera.
- Different camera apps.
- CM7/MIUI/ICS/FROYO
Unfortunately there is not a lot of options. If you can find someonw with a bricked vibrant you could offer to buy the camera. If you get o replacement camera off ebay then more then likely your going to have some banding issues( lines thru your pictures). There is a website (mobiletechvideos.com) that sells replacement cameras that arent supposed to have banding issues. Ive never dealt with them, so I cant say for sure. Mine stopped workin a while back, kept saying "camera fail". I replaced it with one off ebay. It works but i have terrible banding in anything but bright light. There are some videos on you tube on how to replace the camera. Good luck!
GreggoryD502 said:
Unfortunately there is not a lot of options. If you can find someonw with a bricked vibrant you could offer to buy the camera. If you get o replacement camera off ebay then more then likely your going to have some banding issues( lines thru your pictures). There is a website (mobiletechvideos.com) that sells replacement cameras that arent supposed to have banding issues. Ive never dealt with them, so I cant say for sure. Mine stopped workin a while back, kept saying "camera fail". I replaced it with one off ebay. It works but i have terrible banding in anything but bright light. There are some videos on you tube on how to replace the camera. Good luck!
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Click to collapse
So you bought one off ebay and it's working. (Sort of?)
Mind linking me to where you bought it?
I'll link later when I get to my pc. I just typed samsung vibrant replacement camera into ebay. After I replaced it it worked for a day then it's got the camera fail message. Then about 2weeks went by and it started working again. I have no idea why.
GreggoryD502 said:
I'll link later when I get to my pc. I just typed samsung vibrant replacement camera into ebay. After I replaced it it worked for a day then it's got the camera fail message. Then about 2weeks went by and it started working again. I have no idea why.
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Click to collapse
Ah, well I just bought he i9000 FFC camera, hopefully it works.
Mine is having the exact same problem yours was having before you replaced it.
http://cgi.ebay.com/ws/eBayISAPI.dl...20774903766&view=all&tid=795744528011&guest=1
Here is the link to the one I bought.
GreggoryD502 said:
http://cgi.ebay.com/ws/eBayISAPI.dl...20774903766&view=all&tid=795744528011&guest=1
Here is the link to the one I bought.
Click to expand...
Click to collapse
This purchased item information is no longer available.
There are a number of reasons why this information isn't available. The most common reason is that item details for purchases are not kept for more than 90 days.
Hm.. heh.
For those asking, when the camera is opened, all it says is 'Warning: Camera Failed'. I've come to the conclusion that it's a software issue somewhere. After starting this thread, the camera came back to life a few hours later. After flashing a new ROM, same thing. I'm going to see if I can isolate a fix.
I have to bang my camera on a hard surface like furniture or a rock and it works. Could be both.
Sent from my SGH-T959 using XDA App
Lolz, please stopping abusing your servant.
Maybe you guys should try to use titanium backup to clear the data and uninstall the camera apk. Then, odin back to stock. Be sure to wipe both caches and factory reset before flashing another rom.
Good luck
Alex530 said:
I have to bang my camera on a hard surface like furniture or a rock and it works. Could be both.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse

I know there is a fix,,, just cannot find it!

I have a refurb Lg G Flex 2 , which I love! Lg sent it to me as part of BBB settlement. NOT warranteed as I sent them a broken one and they refused to warranty it, so who knows what they did with MY phone, but they sent me another one, stating it was mine... But none of that matters. Camera works for a couple shots, then camera not found or cannot connect to camera . Often front facing option is gone as well. Same with Snap chat or any other camera i install. Have taken out SD card, works for a few minutes,
cleared cache, same thing,
forced stop- same,
restarted,
hard reset,
Everything I have found online I have done.
Except dropping it which I think is a bit stupid! I have removed back , opened and taken it apart- all looks secure and ok.
As it does come on and work fine for a while after each "fix" I would like to assume the it is software related, not hardware. I found in only one place someone mention the latest update caused this issue, but have found NOTHING more on it.
android version 5.1.1 software version H95012d.
I do have a new Moto g 4 plus i can use, but I love my flex! Really hoping someone can help me! Thanks
The issue with that device is well known. They put the cpu too close to the camera modual and it over heats the camera making it not be detected.
So
There isn't anything I can do is what you are saying?
kittenmueller said:
There isn't anything I can do is what you are saying?
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Click to collapse
Yeah pretty much. It has been an on going issue with LG devices for a few versions.

Rear Camera has stopped working since Android 7.0 upgrade (H962)

Hi all
Breadford said:
How many of h962 users had bootloop?
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Click to collapse
I have to answer yes to this, but after a return to LG via my ebay seller (with the phone being under a year old) within the last month, I had the phone come back in working condition.
I've since upgraded to the latest official supported version of the OS, (7.0) (V30b-TWN-XX) and now... the back camera doesn't work.
Has anyone had this happen yet? It is kind of mentioned here though. https://forum.xda-developers.com/showpost.php?p=73107988&postcount=6
I went crazy thinking that the battery had broken it, that I went and bought a new camera module.
I'm thinking it's software related and that they forgot to include the camera module driver in the OS build. I could be wrong...
But the other frustrating thing is that now the phone screams that the battery is not an LG battery - which it certainly is (still the original) when I restart the phone.
I love this phone, but the issues are driving me crazy that I'm even considering going to the dark side.
Ta.

Camera Lens crack?

Hi to all,
Waiting the LG V30 come to my country and buy it, I see on Reddit that they are people who post that lens crack suddenly without falling! Why? The phone with 900$ have suddenly lens crack without falling for a third time. Why is this happening?
If this continues then better buy iPhone 8 Plus or Note 8...
isko01 said:
Hi to all,
Waiting the LG V30 come to my country and buy it, I see on Reddit that they are people who post that lens crack suddenly without falling! Why? The phone with 900$ have suddenly lens crack without falling for a third time. Why is this happening?
If this continues then better buy iPhone 8 Plus or Note 8...
Click to expand...
Click to collapse
NEVER buy an iPhone.
If true, why not just return it under warranty for a replacement?
Third time?
Have any links to this or real proof? I'm very skeptical of most "fail" rumors.
ChazzMatt said:
NEVER buy an iPhone.
If true, why not just return it under warranty for a replacement?
Third time?
Have any links to this or real proof? I'm very skeptical of most "fail" rumors.
Click to expand...
Click to collapse
Yes my friend, I will post all links here. I think this is because they don't have a good case.
1. https://www.reddit.com/r/lgv30/comments/7ctacj/spontaneous_camera_lens_crack/
2 .https://www.reddit.com/r/lgv30/comments/7cb0x8/camera_cracking_is_it_really_an_issue/
This was an early worry on the V20 but besides the first report or two, I never remember seeing it come up over at the V20 forum again. Jerry Rig was able to make it crack with pressure but it didn't happen with the V30 in their destruct test for it. I don't want to jinx myself but the glass on my V20 is still perfect but it has also been in a case since day one. Same for the V30, case since day one. But I'm also a photographer and always conscious of my lens. Call it muzzle discipline for cameras.
Frankly, that damage photo from the first link you posted does not look like spontaneous glass breakage to me. That looks like it has been impacted.
CHH2 said:
This was an early worry on the V20 but besides the first report or two, I never remember seeing it come up over at the V20 forum again. Jerry Rig was able to make it crack with pressure but it didn't happen with the V30 in their destruct test for it. I don't want to jinx myself but the glass on my V20 is still perfect but it has also been in a case since day one. Same for the V30, case since day one. But I'm also a photographer and always conscious of my lens. Call it muzzle discipline for cameras.
Frankly, that damage photo from the first link you posted does not look like spontaneous glass breakage to me. That looks like it has been impacted.
Click to expand...
Click to collapse
I respect your opinion. I hope If I buy V30 i never have that problem
just please watch this video and tell me what you think:
He had a good case, phone never falls, and still he have a problem.
I really like V30 and I want it but this thing is very bad :'(
I have a plan to buy a phone in Dubai or Germany, because in my country they wont sell V30, but how buy it now when this phone have this problem and I don't have official LG service in my country :'(
LG search from you 100$ to fix this it is too much...
p.s. please lets see what's doing this problem and is this just problem in LG V30 - Varizon
isko01 said:
I respect your opinion. I hope If I buy V30 i never have that problem
just please watch this video and tell me what you think:
He had a good case, phone never falls, and still he have a problem.
I really like V30 and I want it but this thing is very bad :'(
I have a plan to buy a phone in Dubai or Germany, because in my country they wont sell V30, but how buy it now when this phone have this problem and I don't have official LG service in my country :'(
LG search from you 100$ to fix this it is too much...
p.s. please lets see what's doing this problem and is this just problem in LG V30 - Varizon
Click to expand...
Click to collapse
I watched about 5 seconds of that video and just couldn't watch it anymore. Why in the heck does he have those awful sunglasses on indoors? What is he hiding? Why does he have the most hideous music in the background. There's better free music out there. And why does his video have to be almost 15 minutes long? I'm not watching 15 minutes of that.
Ok, I made to about 5 minutes in and give up. All I can say is that A) I've never had an issue with my V20 despite that having been an issue with early units (I have an early unit of both the V20 and V30) and knock on wood that I'm not jinxing myself with my V30.
B) If you search anything, and I mean anything, you will find many examples of anything in the world. The days of the Googlewhack are long gone. The question is what percent are having this issue. This phone has been out how long and no one on this actual board has reported this issue. Right now all we have are a couple of reddit threads with one being highly suspect.
It's safe to say if your searches for such a problem turn up nothing to the point that you have to query a device forum as to whether anybody is having such a problem, then there is no problem.
One persons' problem can be greatly magnified -- 100x or 1000x, who knows -- and if it's happened to him three times, then we can all infer the problem isn't with the phone.
I Remember this was a worry of the Nexus 6p. With the glass visor cracking. I had my Nexus 6p on launch day. Never had a problem with the glass visor. Even after replacing the battery, which you have to remove the visor to do. I'm not worrying about my V30 doing this.
ChazzMatt said:
NEVER buy an iPhone.
If true, why not just return it under warranty for a replacement?
Third time?
Have any links to this or real proof? I'm very skeptical of most "fail" rumors.
Click to expand...
Click to collapse
this issue has happened for quite a few lg phones (including the g6, v30, v20, etc) and the issue is excluded from warranty replacement. even though the issue isn't from the user, they count it as user damage.
if you look at the crack pattern, it looks more like stress cracking than impact or external pressure.
the way the glass cracks is very consistent, even between phone models, and the majority of the cases i've seen occur without any knowledge of the cause. (the guy in the video had a beefy case that kept the lens away from surfaces, and the phone hasn't been dropped).
if you google camera lens breaking on an lg phone model, you will see quite a few cases, and none of them are covered under warranty.
i think in the v30 it is like $85 to replace it, and you will have to have a backup phone in the meantime.
there have been a couple threads on reddit showing a bunch of them cracked in a similar way, with no other visible damage on most of the phones.
i hope it doesn't happen to me. i don't have time to deal with that bull****, especially if it isn't covered under warranty.
I like the V30 and this is just scared me. How I say they are no LG Official service here, and im planing to buy from​ other country.
I have one my friend and he is in Dubai now, and I see rhe LG V30 128GB model V300S. Do you know something​ about this model V300S?
And I think it is unlocked, so will this phone network work worldwide ? Im living in Montenegro, And in Dubai will be very good discount price​ then in EU. So will this phone (gsm, 3g, 4g) work im my country?
Thx a lot for your answers
isko01 said:
I like the V30 and this is just scared me. How I say they are no LG Official service here, and im planing to buy from​ other country.
I have one my friend and he is in Dubai now, and I see rhe LG V30 128GB model V300S. Do you know something​ about this model V300S?
And I think it is unlocked, so will this phone network work worldwide ? Im living in Montenegro, And in Dubai will be very good discount price​ then in EU. So will this phone (gsm, 3g, 4g) work im my country?
Thx a lot for your answers
Click to expand...
Click to collapse
Are you sure that Dubai, UAE gets only the LG V30+ (plus is 128 GB)? Is it something like LG V300S (might be single SIM) or LG V300SU (might br dual SIM) ? As for root or unlocked bootloader like the LG G6 or most LG flagships is the single SIM international version (LG H870) and the (LG US997).
As for the LG V30 it's the same for unlocked bootloader i.e (LG H930) & (LG US998). I don't think other variants will be unlocked.
If LG G6 is sold in Dubai it LG (H870S) that is not bootloader unlocked , i'm not sure if there's a LG H930(S) in the LG V30. Did you mean a LG V300K instead of S?
I have this.model the v300s comed to me from Korea and i live in Romania
I only have it 2 days but no problem with the 4g lte or signal...display problems or others
The only problems with the phone i have is the sk telecom apps in my phone that a can't remove..i dont have romanian language..and loot of korean words dispaite i set the phone in english...are there..verry anoing
And another problem is the lg smart world in korean language..its seting its deosnt let my register because im in another country.
Ps. If someone knows how to eliminate my problems i am open for sugestions..thx
Fyjyk said:
I have this.model the v300s comed to me from Korea and i live in Romania
I only have it 2 days but no problem with the 4g lte or signal...display problems or others
The only problems with the phone i have is the sk telecom apps in my phone that a can't remove..i dont have romanian language..and loot of korean words dispaite i set the phone in english...are there..verry anoing
And another problem is the lg smart world in korean language..its seting its deosnt let my register because im in another country.
Ps. If someone knows how to eliminate my problems i am open for sugestions..thx
Click to expand...
Click to collapse
Probably post in one of the threads about debloating and not in a thread about lens cracking?
read this and enjoy..
https://www.reddit.com/r/explainlik...li5_why_does_gorilla_glass_shatter_so_easily/
Thanks ?
CHH2 said:
I watched about 5 seconds of that video and just couldn't watch it anymore. Why in the heck does he have those awful sunglasses on indoors? What is he hiding? Why does he have the most hideous music in the background. There's better free music out there. And why does his video have to be almost 15 minutes long? I'm not watching 15 minutes of that.
Ok, I made to about 5 minutes in and give up. All I can say is that A) I've never had an issue with my V20 despite that having been an issue with early units (I have an early unit of both the V20 and V30) and knock on wood that I'm not jinxing myself with my V30.
B) If you search anything, and I mean anything, you will find many examples of anything in the world. The days of the Googlewhack are long gone. The question is what percent are having this issue. This phone has been out how long and no one on this actual board has reported this issue. Right now all we have are a couple of reddit threads with one being highly suspect.
Click to expand...
Click to collapse
I wear sunglasses in my videos sometimes because I have Graves Disease. Something I've never even needed to explain until now. So kudos to you.
The video is 15 minutes because it takes some time to explain what happened, the background on my purchase, as well as the results of my contact with LG.
Cant fault you for hating the music. I listen to metal but tried to choose something accessible and not commonly used.
If you took the time to read the comments on my video you'd see many people reporting this as very much a real problem.
Replacement lens available
isko01 said:
Hi to all,
Waiting the LG V30 come to my country and buy it, I see on Reddit that they are people who post that lens crack suddenly without falling! Why? The phone with 900$ have suddenly lens crack without falling for a third time. Why is this happening?
If this continues then better buy iPhone 8 Plus or Note 8...
Click to expand...
Click to collapse
CHECK EBAY.....Replacement lens available j from several sellers....in China as well as in USA....there are several youtube videos showing how to install replacement lend...very easy and very quick
I wonder if he sits on the phone when its in his back pocket?
INSANEMODE said:
if you look at the crack pattern, it looks more like stress cracking than impact or external pressure.
the way the glass cracks is very consistent, even between phone models, and the majority of the cases i've seen occur without any knowledge of the cause. (the guy in the video had a beefy case that kept the lens away from surfaces, and the phone hasn't been dropped).
Click to expand...
Click to collapse
From the v20 lens breaks that i've seen they were mostly impact. Gunshot like. Including the spontaneous ones where the user swears nothing happened prior to the crack
What i surmise happens is, since the lens is tempered glass, its strong but if damaged will remain damaged without showing it. So if it gets impacted you check, hmm, nothing you forget about it. But the lens is compromised now and over time will give way sometime in the future and appear spontaneous
i hope it doesn't happen to me. i don't have time to deal with that bull****, especially if it isn't covered under warranty.
Click to expand...
Click to collapse
Isn't covered by warranty and the worst time to have it crack is within six months from launch. Service centres charge a lot that is if they even have the components to fix. One v20 user i know ordered the parts of aliexpress couple of months after. he did have a habit of dropping the phone though. he figured in the end what happened was it fell between the bed and night table and must have got knocked somehow
My 1-month old LG V30 phone is having the same Camera Lens crack issue.
I think this is a design flaw, we should start a class action law suit
pc98 said:
My 1-month old LG V30 phone is having the same Camera Lens crack issue.
I think this is a design flaw, we should start a class action law suit
Click to expand...
Click to collapse
i think that you might be going too far.
but, first of all it is NOT the lens that cracks, but the camera glass COVER ...
i came here because i was courious how the lens cracks having OIS.
the replacement glass is very cheap and not that hard to install
it can even crack because of differences in temperature, or bending in pocket and applying pressure on the edge of the glass cover. there are SO many reasons which could cause this BESIDE dropping the entire phone.
it could crack if you use it without case and putting it on a table because the camera is above the back cover.
literally it cannot break if you put your phone on a stand and leave it there, watching it and waiting for the camea glass cover to break and that's why my money are on bending in your pocket

Video focus hunting / Camera keeps refocusing while filming

Hello,
My wife's been having a Honor 10 (COL-L29) for a little over half a year. Everything fine except the camera is constantly hunting for focus. Every few seconds it is refocusing by moving the lens from close-up to infinite and back to correct focus. I've tried it with the latest camera included in software v9.1.0.326 but also with a random 3rd party app. You can clearly hear the focusing camera elements moving.
The most annoying part is during video recording. And since we have a 7 month old baby, she's filming him a lot.
I've tried searching online but nobody seems to have complained about something similar until now.
My OnePlus 5 doesn't do the same thing in the same environment, so I cannot blame some colors, textures or similar.
Will also try posting on honor/Huawei forums in a moment.
Any suggestions will be much appreciated!
yeah, I got that problem too..... a bit annoying. Maybe I did not realize, but as far as I remember.....it was not happened on EMUI 8.1. The problem starts after updating to EMUI 9.
Yeah I've had this to after the last software upgrade.
I've been chatting with a support rep today.
Interestingly, she talked like she was aware of the problem (she immediately recognised what I was thinking about) and she asked me when did the problem appeared (like it was introduced by an update).
Clearing the camera's and the phone's cache didn't help. I was thinking of checking out if another phone has the same issue (if I can still find one on display).
Otherwise the rep advised me to go to a service center or contact the seller.
daniel_loft said:
Hello,
My wife's been having a Honor 10 (COL-L29) for a little over half a year. Everything fine except the camera is constantly hunting for focus. Every few seconds it is refocusing by moving the lens from close-up to infinite and back to correct focus. I've tried it with the latest camera included in software v9.1.0.326 but also with a random 3rd party app. You can clearly hear the focusing camera elements moving.
The most annoying part is during video recording. And since we have a 7 month old baby, she's filming him a lot.
I've tried searching online but nobody seems to have complained about something similar until now.
My OnePlus 5 doesn't do the same thing in the same environment, so I cannot blame some colors, textures or similar.
Will also try posting on honor/Huawei forums in a moment.
Any suggestions will be much appreciated!
Click to expand...
Click to collapse
Huawei has released a patch pack that seems to solve this problem for Honor 10 in China (COL-AL00 COL-AL10 COL-TL00 COL-TL10). I guess the oversea version is on it's way
Im in the UK and I'm already on .326
I have the same problem and running .326 version .
Glad that i am not the only one.
I found out that if after u ar starting a video and manually do a focus with one finger it stops hunting focusing after.
I first discovered the problem after upgrading to emui 9.1.
Hope this will help others!
I was to the service center some 4-5 days ago. The guy there took a look at the phone, I showed him the issue and he acknowledged it. He ordered a new camera module, a mainboard and something else (I didn't understood what he said): I'm waiting for a call from the service center for the actual parts replacement.
So after what u said then this is a hardware problem not a software problem and i should find the nearest shop and have look!
I'm afraid that it's 400 km from me the neareast shop.
I don't know what it is. I am checking for a new software version on a daily basis (until I'm called that the parts arrived).
I only reported back what the dude from the official service center told me.
daniel_loft said:
I was to the service center some 4-5 days ago. The guy there took a look at the phone, I showed him the issue and he acknowledged it. He ordered a new camera module, a mainboard and something else (I didn't understood what he said): I'm waiting for a call from the service center for the actual parts replacement.
Click to expand...
Click to collapse
please don't forget to let us know how it goes with the new hardware....
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
daniel_loft said:
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
Click to expand...
Click to collapse
I just got a new Honor 10, a week ago. I made all the EMUI updates before testing the camera. I noticed the horrible focus in and out problem, and I was prepared to send it back to the seller. After I searched a bit, I found this thread and I realized it may not be a hardware problem, but a software problem. I'm now downgrading to EMUI 9.0 and hooping the HiSuite allows me to downgrade later to 8.1 to test if the problem disappears. BTW, the post processing of the photos in low light is also horrible, especially with people's faces. But I want to keep the phone because of the size, price and specs.
Do you have any more information about your case? Had you the opportunity to do the tests with 9.1?
I haven't update it yet. My wife keeps on postponing it.
Right now it is on 8.1.0.104 and it wants to install 8.1.0.151.
The problem seems to be almost gone, except for critical situations (carpet with high contrast pattern), but even then it is barely noticeable.
It will stay on this software for the time being...
daniel_loft said:
I haven't update it yet. My wife keeps on postponing it.
Right now it is on 8.1.0.104 and it wants to install 8.1.0.151.
The problem seems to be almost gone, except for critical situations (carpet with high contrast pattern), but even then it is barely noticeable.
It will stay on this software for the time being...
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I have an update on my side. I downgraded to 9.0 and I still had the problem. But when I downgraded to 8.1 the problem simply disappeared! I'm using the build ending in 151, so I think you can upgrade to that version with no problem. If you upgrade to 9.0 and the problem continues, just make a backup before upgrade, and then you can downgrade to 8.1 again and restore with HiSuite (very simple and fast do downgrade).
When you have the problem, you can "fix" it downgrading to 8.1 with HiSuite, but we don't know why some people have the problem, and apparently a lot of people don't have the problem at all. If your works now with 9.0 or 9.1, it probably have something to do with some hardware change in the Honor 10 production that caused the problem.
anyone tried other camera app? I'm gonna try Open Camera
I've tried some random app. I don't remember the name, but the behaviour was the same.
I've mentioned this in the initial post.
I seems that I only have de problem with 9.1 (in the 2 version available). I 'm testing 9.0 and it seems ok.
Techanderer said:
I seems that I only have de problem with 9.1 (in the 2 version available). I 'm testing 9.0 and it seems ok.
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Click to collapse
So it's a software problem after all.
I am curious, did u downgrade, and the downgrade wiped your ur data?

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