So I just purchased an open box 128gb tab s3 for $515 from Best Buy. Whenever I set it up and restarted everything I noticed after I entered my PIN code when it was booting I would see a paddle lock opening and I thought that was just the encryption being decoded with my pen number. But after checking the Knox status it told me that the warranty was voided I think because the bootloader was unlocked. Also when I try to use the secure folder it would not work and when I turned on developer settings I noticed OEM unlock was already checked.
I'm wondering if I did not noticed that would my warranty still be good if I tried to send it in and they said the bootloader was unlocked I guess I can pretend they sold it to me like that.
I guess someone on here that bought a tab S3 unlock the bootloader and then returned it LOL
https://www.bestbuy.com/site/samsung-galaxy-tab-s3-9-7-128gb-black/6004600.p?skuId=6004600
They're special order from Best Buy only
XDA do not support potentially unethical activity. Closed.
Related
Ok so I should be getting a locked to o2 galaxy s 2. I will be unlocking it. When I get it is another issue all together, thanks o2. My question is whether it is possible to "relock it" just in case I need to return it.
Any one knows of a way? Thanks.
I got one from O2 on tuesday (Instore) and it was already unlocked! but if yours isnt then i think there was someone on ebay selling the unlock code for £12
but O2 will send you an unlocking code for free if you call and ask them, but it may take a while. you wont need to relock it as O2 allow you to unlock it as its completely legal.
Thanks, but so if I unlock it using for example the unlock codes found on ebay I should have no problem with regards to warranty, right?
Lock is not a legal requirement as long as unlocking does not break your phone it does not matter in the warranty stakes .
jje
Just curious because support is telling me that my Prime is "jail broken". not sure what they mean by this since it's not an iPhone. did they mean rooted or bootloader unlocked? I don't recall unlocking the bootloader ever for this but I'm at work now and won't be able to check til later tonight. I was just wondering if there is a site I can go to to check the status.
I just checked and my Prime is not even unlocked, as far as I can see. Not sure if this how you would check but I restarted it and held the Volume down while rebooting. I read the info that appeared at the top and nothing said unlocked. Now I'm wondering how does Asus know my tablet is rooted (if that is what he meant by jail broken)? I have never called them and never sent them my tablet. I think Asus will definitely be getting a customer is angry call tomorrow.
Did you buy it new, used?
It is possible if you bought one from someplace that someone returned it after they unlocked it and you just happened to get it.
I guess even new, someone could have opened it, but told the store they didn't.
Hope you get it straightened out, as it will affect your warranty.
Good Luck.
Talking to them now. I bought my Prime brand new from Gamestop. I was the first one to pre-order at the store and the first one to pick it up. It was sealed when I got it. Asus is saying that i sent it in. I have never sent my tablet to them. I asked him when it was sent in and he says that information has been deleted. I told him I need to know the dates it was sent in and when it was returned because it has never left my possesion. They have me on hold right now
unknown_owner said:
Talking to them now. I bought my Prime brand new from Gamestop. I was the first one to pre-order at the store and the first one to pick it up. It was sealed when I got it. Asus is saying that i sent it in. I have never sent my tablet to them. I asked him when it was sent in and he says that information has been deleted. I told him I need to know the dates it was sent in and when it was returned because it has never left my possesion. They have me on hold right now
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If you had unlocked it yourself you would definitely know it. So if there were no previous owners and it was in a sealed box when you got it, I don't see any way it could be unlocked without your knowledge.
I have not unlocked myself (just rooted with stock boot loader and ROM) so I have not seen this personally. But according to what I've read here on XDA there is a "this device is unlocked" message that appears somewhere during boot if the device is unlocked. Do you get such a message?
See: http://forum.xda-developers.com/showthread.php?t=1586634&highlight=undo+unlock Which is someone talking about wanting to lock it again, which apparently can't be done. But it does describe what an unlocked device looks like.
You will not believe this!!! Asus says that they know that my tablet has been rooted because the information was sent to them (or retrieved by them) by the devicetracker.asus.com site. He said not only is it used to find stolen product, but it can be used to retrieve system information sent by the tablet, like when it is rooted. We finally figured out that what was sent back to them was my power brick in March because it stopped charging the tablet. Now I need to know what information Asus can see off that Device tracker site because it has never worked for me when I put my SN in.
Found this post and it looks like I activated the service sometime ago but it doesn't seem to work for me now. I can't see any information on my tablet. So it seems that they can track whether your rooted and it does void your warranty, unless I can find some documentation that states rooting your tablet doesn't void the warranty.
ratman6161 said:
If you had unlocked it yourself you would definitely know it. So if there were no previous owners and it was in a sealed box when you got it, I don't see any way it could be unlocked without your knowledge.
I have not unlocked myself (just rooted with stock boot loader and ROM) so I have not seen this personally. But according to what I've read here on XDA there is a "this device is unlocked" message that appears somewhere during boot if the device is unlocked. Do you get such a message?
See: http://forum.xda-developers.com/showthread.php?t=1586634&highlight=undo+unlock Which is someone talking about wanting to lock it again, which apparently can't be done. But it does describe what an unlocked device looks like.
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Nope not unlocked. Checked last night, no message that it was unlocked. I purposely didn't unlock it because I had plans to send it in to them to get one of the newer ones (latest serial numbers).
unknown_owner said:
Nope not unlocked. Checked last night, no message that it was unlocked. I purposely didn't unlock it because I had plans to send it in to them to get one of the newer ones (latest serial numbers).
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Interesting they know (going from your previous post) that you are rooted. Anyway, it's my understanding the rooting does not void the warranty. Only unlocking does. So being rooted and Asus being able to detect root status should not make any difference.
I just followed the link you posted and tried to go to http://waveshare.asus.com/select_lang.action . For the user id and password I tried using the same information I use for the Asus VIP site ( http://vip.asus.com/user/uhome.aspx?SLanguage=en-us ) It got me to the screen where you accept the agreement but then keeps kicking me back to the login screen. Is this a different account I have to register for?
From reading around, it seems to only work when you sign in with your google account, but be careful. In the agreement that pops up, it says something about linking your goggle account with the serial number of the tablet. I just wonder what benefit Asus gets from doing that? Does it allow them to query more info from the tablet?
I failed to check the imei of the s8+ I bought on let go before purchase, so I got home and realized how dumb I felt and went ahead and checked, it says it's locked to Sprint and still under financial obligation. I. Guessing he got it for cheap as a deal and decided to sell it a few days before its imei becomes no good. But still not yet fraudulent. I know if was already reported fraudulent a SIM unlock wouldn't matter because the imei would be blacklisted but being as that was/is not the case I decided I would go ahead and do an unlock (worst case scenario I'm out $13) and see what happens. Well all went well, It got unlocked and then 8 flashed the unlocked firmware onto it and have been enjoying ever since. My question is this, when the day comes that this phone is deemed fraudulent or whatever, what will this mean for me? All of a sudden it will just stop work I g because of it being blacklisted or is there a chance that with the unlock predating the fraud report it just keeps working?
Just purchased the phone and of coarse the oem unlock isn't under DEV options. I tried the work around and had no luck. So I guess the 7 day clock has started for it to appear. Is it possible that it will never appear? If so I need to return the phone back to the buyer on Swappa. Only reason I ask that question is that when I received the phone today the Dev options was already enabled, hmmm?
ATT variant S21 purchased at retail from Samsung.com locked to carrier and ATT unlock does not recognize IMEI. Have already escalated to highest tier ATT and Samsung support offered to the public. In ATT's world, if a device is not in their IMEI database, it's not an ATT phone. Samsung claims that unlock codes were automatically shared with ATT when the phone was manufactured. They claim that after the codes are sent, they have no access to the data to provide an individual unlock code at a later date, even at ATT's request.
ATT claims they never received an unlock code for the phone which is why the IMEI is not in their unlock database. Their logic is that if the IMEI is not in their unlock database, it means they never received the unlock code. This logic leaves no room for the possibility of human error or a glitch in syncing data. Oddly, the IMEI is in ATT's warranty database. On ATT support tech suggested that only branded phones sold by ATT stores were supported with unlock codes. This raise the question as to why Samsung would sell a phone that cannot be unlocked and why they would lock it in the first place when it is not being sold on contract?
ATT has requested the unlock code from Samsung during one of my support calls and the request was denied. Samsung CS reiterated the position that they had already provided all codes and no longer had access to them. Third party unlocking services struck out with the IMEI. I can RMA the phone back to Samsung under warranty but likely face the same issue with the replacement. I could try to exchange it in an ATT store as it's in their warranty system but would like to not be setting up a new phone when all I am requesting is a code to remove a soft lock. Samsung's annual preorder trade up deal requires that phones be unlocked which is ironic since this one will likely remain locked indefinitely because the carrier and the manufacturer can't get on the same page. Most consumers with these phones will not realize they can't be unlocked during the Samsung warranty period.
Anyone else have this issue?
If you buy a carrier variant through samsung, you are going to get a locked device. Always buy unlocked if you want it unlocked.
That being said, I've been through this about a dozen times with AT&T. This is what needs to be done:
1- First, try the device unlock portal. This will inevitably fail, because the device isn't in their database. This is fine.
2 - Contact AT&T and be prepared to speak to people who have NO idea what you're talking about. If they say it can't be done, politely end the call and call back in. Ask to speak to *advanced* tech support. Explain that you got the device from Samsung, and you need the IMEI added to the database so you can get the device unlocked.
3 - Explain that you already tried the unlock portal, and they need to email the device unlock team to add the IMEI and get the device unlocked. This takes anywhere from 48 hours to a week, and might get rejected once or twice. If it does, go back to step 2.
4 - If you don't want to deal with that bull****, you can go on ebay and purchase a device unlock. You can either have them search the database for the code (PROBABLY won't work) or some sellers will remotely connect to your machine to unlock the device. I did it in the past for $30, looks like it's $60 these days.
I am seeking a high level contact at Samsung because this is a B2B policy issue which their technical support team, after multiple calls, has been unable and unwilling to help resolve. If anyone on XDA has a high level contact person at Samsung, please DM me. I will put them in direct contact with the AT&T Office of the Executive personnel attempting to resolve this issue and insure that it does not impact other customers.
Did you read my post? That is, step by step, exactly how to solve your issue. if you followed my instructions it would have been unlocked by now.
This has nothing to do with Samsung, this is an AT&T issue. And trying to find a "high level contact person" won't do you any good.
Follow. The. Instructions.