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Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
Sorry
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Hey, i had the same problem but i went to sprint and change my device, the new one works perfect, my advice go back and change it.
Bigswigg said:
Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
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Click to collapse
i had the same problem i went to sprint and change my device, the new one works perfect, so my advice go back to the store and replace it for a new one, take care......
Not much but maybe
Had one that same thing happened. Performed hard reset and corrected it maybe temp fix though but it worked so far about a week of good use so far.
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
kilroy1stcav said:
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
Click to expand...
Click to collapse
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Here's a link with the Touch Pro teardown, thanks to BigDiesel07 @ PPCGeeks. Hope this helps a bit...
http://forum.ppcgeeks.com/showthread.php?t=49932&highlight=teardown+touch+pro
G00gle26 said:
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Click to expand...
Click to collapse
I am not sure if my keys lite up or not, it has been a while, but it sounds to me like a possible connection issue with it being intermittent.
happened to me twice hopefully tp2 fixes this little issue.
same problem!!! just go to sprint, they can fix the problem... "they changed my keyboard"!!!
yah me too, i took my touch pro back to Sprint and they changed the whole touch screen part of the phone for me in 45 mins and for some reason that fixed the keyboard as well, so i guess the problem is in the touch-screen part of the phone, not the keyboard itself
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
Genius! However, i am not. Your solution worked, however i fear it may be a temporary solution? I want to get this fixed while under warranty and dumb ol' me fixing it, well, now i won't have anything to show the sprint store
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
this worked for me! thanks!!! I was getting ready to open up the phone or go to the sprint store. You the man.
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
USAF22 said:
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Click to expand...
Click to collapse
go to your phone carrier.
demand a NIB replacement. (new in box)
it states in the manufacturing warranty that you get a NIB replacement for the keyboard. it's a known problem, tell them to call the tech department or htc tech support and they will tell the rep the same thing.
Don't leave without a NEW replacement.
Don't take a refurb(mailed out) replacement.
throwback1718 said:
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
Click to expand...
Click to collapse
hahahahahha.
I call BS on that one. lol.
I did it... removed bat', piched key b'. it now works... eeeeeeeeyesss
Got a 0 hour touch pro less than 2months, keyboard started lagging since 2 weeks ago, then extra spaces and duplicate letters and finally died after a charging session in a hot weather day.
Removed battery and press spacebar top and bottom very hard to resit the keyboard connector fixed the issue.
Same happened to me on my Alltel CDMA Touch Pro after having owned it for about 4 weeks. It would also not shut off the screen backlight. Was very odd. Luckily, my Alltel store is literally across the alley from my house, so I ran a full backup using Sprite Backup, walked over there, and they swapped it out for a new phone within 10 minutes. Took me another 45 minutes to restore the backup, but wasn't nearly as bad as sending it away for several weeks to be repaired.
I am curious to know why I don't encounter the issues/problems that are mentioned here, eg . wifi disconnection, screen flickering, long charging hours, etc. even before the ics upgrade.
The reason I'm asking is that my friend is coming to HK from the U.S. and wants to buy the Sony Tablet S. My concerns, apart from the region for future update, are the above issues associated with the Sony sold overseas (local forum here did mention these issues but not as often as here).
My tablet is made in China and is not rooted.
Would those who have issues with the tablets please advise where is your device made and whether it is rooted or not.
Appreciate that.
p.s. there is now promotion in HK when buying Sony tablets, US$40 supermarket voucher and free cover. I got a free cover when I bought my tablet s in Feb this year.
I got all those problems AFTER ICS upgrade. No issues before I upgraded.
Not rooted device.
shuckle said:
I got all those problems AFTER ICS upgrade. No issues before I upgraded.
Not rooted device.
Click to expand...
Click to collapse
Is yours made in China? It's shown on the lower left hand corner at the back. I don't know if all are made in China.
I havent experienced any software problem with this tab. Bought in India and still on Honeycomb (Latest Version).
Same
Hi, i got almost same problems.
I bought tablet in Malaysia and before upgrate it was awesome, i couldnt see any problems.
After update, i have wifi issue, screen cutting (when i use multitasking), it is very slow. browser always FC both chrome and stock
I guess it is related to software, ics is not ready for tablets i guess.
No root, everything stock.
i cant switch ON my tablet s ..press power button few times and screen still blank ..battery is fully charged.
Do reset. That helped me. (my table is made in China)
pin in the reset hole - it's like taking out the battery and re-inserting.
Hello All,
This is my first post on this forum. I tried searching, but haven't found the answer yet so posting here.
I have an LG Optimus G which I bought about 2 months ago from ebay. Phone was in brand new condition and the seller claimed that he only used it once (a few hours) but didn't like the interface so he went back to iPhone. The phone has worked flawlessly until today when the menu button quit working. It is not registering any touch on that side; although the button lights up when the home and back buttons or the screen is used. It is only the menu button that has gone bad. I have not recently installed any updates either. The last update I installed was 11/19/2013. It is running Android version 4.1.2.
Is there a fix to this problem? I am really bummed that being my first android phone, I was starting to like this phone a lot and now this problem has come up!
Any help will be appreciated
Thanks
Vortex777 said:
Hello All,
This is my first post on this forum. I tried searching, but haven't found the answer yet so posting here.
I have an LG Optimus G which I bought about 2 months ago from ebay. Phone was in brand new condition and the seller claimed that he only used it once (a few hours) but didn't like the interface so he went back to iPhone. The phone has worked flawlessly until today when the menu button quit working. It is not registering any touch on that side; although the button lights up when the home and back buttons or the screen is used. It is only the menu button that has gone bad. I have not recently installed any updates either. The last update I installed was 11/19/2013. It is running Android version 4.1.2.
Is there a fix to this problem? I am really bummed that being my first android phone, I was starting to like this phone a lot and now this problem has come up!
Any help will be appreciated
Thanks
Click to expand...
Click to collapse
Welcome to the Community.
Although , I haven't heard about this problem earlier. But in case if that's a hardware problem , then with some tweaks , on-screen buttons can be used , like in N4. It's an alternative.
However , for that the phone should be rooted.
In case if you have warranty available , then you should probably take it to the nearest service center. But if not , then I guess rooting it shouldn't cause any issue , as there is no warranty left to void.
Apparently , is there any app that you have installed recently that is meant for tweaking some settings of your droid ??
Rishi. said:
Welcome to the Community.
Although , I haven't heard about this problem earlier. But in case if that's a hardware problem , then with some tweaks , on-screen buttons can be used , like in N4. It's an alternative.
However , for that the phone should be rooted.
In case if you have warranty available , then you should probably take it to the nearest service center. But if not , then I guess rooting it shouldn't cause any issue , as there is no warranty left to void.
Apparently , is there any app that you have installed recently that is meant for tweaking some settings of your droid ??
Click to expand...
Click to collapse
Rishi,
Thank you for the welcome and the quick reply. I didn't install any app for tweaking the settings. The last two apps I installed were Mercury Messenger and Skype.
As far as warranty goes, how do I find out if it is still in warranty or not since I bought the phone on ebay? Not sure how long the seller had the phone before I bought it.
Do you think hard resetting would help?
Thanks
Vortex777 said:
Rishi,
Thank you for the welcome and the quick reply. I didn't install any app for tweaking the settings. The last two apps I installed were Mercury Messenger and Skype.
As far as warranty goes, how do I find out if it is still in warranty or not since I bought the phone on ebay? Not sure how long the seller had the phone before I bought it.
Do you think hard resetting would help?
Thanks
Click to expand...
Click to collapse
If it were a hardware problem, I don't think hard reset will do any good.
But you can try to take a backup and then try resetting it once.
As far as warranty is concerned, you can check with the owner of the phone from whom this phone was purchased on eBay. Of he has a valid bill with remaining warranty then maybe you could be lucky.
Sent from my LG-E970 using Tapatalk 2
You can try this to check if it's really not registering any touch on the home key.
GO through this step. ( I assume , you're on Stock )
In the phone type in : 3845#*970#
It'll open a hidden menu with loads of options for testing .
GO to : HW Device test (options 2 from top)
-> Touch test, ( option 4 from top.)
->Touch sensing test.
You can perform various touch test and buttons test there to see what areas are having trouble registering touch inputs.
Rishi. said:
You can try this to check if it's really not registering any touch on the home key.
GO through this step. ( I assume , you're on Stock )
In the phone type in : 3845#*970#
It'll open a hidden menu with loads of options for testing .
GO to : HW Device test (options 2 from top)
-> Touch test, ( option 4 from top.)
->Touch sensing test.
You can perform various touch test and buttons test there to see what areas are having trouble registering touch inputs.
Click to expand...
Click to collapse
Thanks Rishi,
I performed the touch test and yes the menu location is not registering touch. Rest everything else is registering touch correctly. I have contacted the seller to see if they can help.
So, say if it is not in warranty, what else can be done?
Thanks!
If not under warranty then it's going to cost quite a bit. I have no idea about the cost and internals though.
IMO, you can continue with the onscreen overlay button fix, if it asks too much to get repaired.
It'll like as if you were using a nexus 4 with external memory support and lte.
https://www.box.net/s/aul9oyk1q1bx7ykjala0
Link for service manual.
adfurgerson said:
Link for service manual.
Click to expand...
Click to collapse
Thanks adfurgerson,
I will go through the manual from home.
ChummyDays said:
try going to the LG website and requesting a repair. I got mine off of Ebay as well and surprisingly it was still covered. (proximity sensor broke and it was repaired by LG)
Sent from my Optimus G using Tapatalk 2
Click to expand...
Click to collapse
Thanks for your reply, ChummyDays,
Question though; how did you establish the proof of purchase LG requires you to send (I am guessing, you bought yours used like mine)?
I dropped my phone few days ago and now my home, menu and back buttons are not working properly. espesially the back button 'goes on' sometimes and it shuts everything what i open immediately. home and menu buttons just dont respond sometimes on my touch. Is there anyway I can fix it myself? I also thought about the on screen buttons, but couldnt find any tweaks for that.
if your buttopns r broke install xposed, will need root and install gravity box and enable the navigation bar.
I was just wondering how many of you have this issue
I bought a Z2 tablet having these issues and returned it. After some waiting I got a new one but with same problems.
So I went to the store again to get a new one and it is the same as the other two.
Only the one you can try out in the store is working ok, as you can see in the pictures
and here is a link for touch screen issue.
it seems like its gone now, but maybe it will come back, who knows
www.youtube.com/watch?v=t4yn745_1lM
Yeah, that sucks.
We here at xda are an obsessive bunch. Don't feel bad. There are batches, and they must've received a crappy bunch. Happy I am not suffering from this. But always raises eyebrows.
Yeah, I got a Galaxy Tab S now and I think I'm going to keep it.
After the update to the latest firmware and a repair through Sony PC companion nothing changed.
I could not turn off the alarm the other morning.
Very frustrating!
So I returned my Sony Z2. Even my Chinese Catee CT100 can handle alarms and touch screen, although it costs 45$.
Very disappointing Sony.
Customer care doesn't even answer to my mails, even thought they said they would.
I live in Croatia. So if you are buying Z2 tablet there, beware.
The providers VIP and T-mobile have good Z2s that you can try out at shops, but thats the first batch that came.
If you buy one, you will get these ones with yellow/red tint and touchscreen problems.
Also the one I tried yesterday at Sony centar in Zagreb (Arena centar) is yellow/red, so I gave up.
Goodbye Sony!
Maybe till Z3 10"... we'll se...
Hi guys,i ordered the phone before about half a year ago,and once i received it it was my first phone with a fp(fingerpring sensor) and i was so hyped about it so i played with it all day,after about 2 days it just stopped working,no rom problem no nothing,it just broke,and i got used to it and used a pattren instaed although it worked perfectly while it worked,and I'd really want it to come back,so today while browsing aliexpress i thought about it and saw this
https://www.aliexpress.com/item/Bac...id=baedde05-db07-4a08-a385-9a1bcd59e493&tpp=1
So my question is,if ill order it,and tear the phone down according to a le 2 teardown tutorial(They look about the same,i think they're about the same except for the hardware),and replace the fp scanner,will it theoretically work?I want that scanner really bad.
I mean like,it didn't literally broke,it just wont respond anymore on any rom whatsoever.
So, did you replace it? What was the result?