WiFi and Bluetooth issues with a VZW G5 - LG G5 Questions & Answers

Hey all - I've started having some issues with my LG G5 (Verizon)... looking for suggestions:
I get dropped off my home WiFi network after the device wakes up. Basically, wake it up, starting using the network, a few seconds later you get kicked off the network, wait a minute and it will auto reconnect. Disastrous? No... but incredibly annoying. My network is 5GHz with beam forming - and this is the only device it's happening to so I have little reason to suspect it's the router.
Nothing connects automatically to bluetooth anymore. I haven't had hands free connection to my truck in months unless I turn bluetooth off, then turn it back on again while driving. My bluetooth headphones require the same steps to get connected. It's crazy annoying.
I'm honestly at the point that I would rather just replace the phone with something else. My G3 was a rock star - I regret ever upgrading to a G5.

Related

[Q] Anyone else having a problem with WIFI disconnecting every few hours?

The only problem I have with the new EVO is it will disconnect from WIFI every few hours forcing me to turn WIFI on and then off again. Anyone else have this problem or is it just me?
Sent from my EVO using xda premium
So far, mine has been rock solid on two routers. Hopefully you didn't get a bum unit.
Sent from my EVO LTE using XDA
i personally haven't had this problem, but you are not alone:
http://forum.xda-developers.com/showthread.php?t=1671744
everyone is complaining about disconnect/reconnect there.
Yes.
Sometimes it's fine sometimes it's not.
I left in the car came back and it didn't reconnect to WIFI on it's own.
Even if I did a WIFI scan it would not reconnect.
Toggled WIFI and it reconnected fine.
FYI, I am rooted.
I have that problem...have had to reconnect 3 times today. No way to tell if you're disconnected either (besides not being able to hit websites, email, play store, etc).
I've had this happen to me a few times. Even with 3g actually. Anyone else experiencing 3g disconnects/reconnects?
Sent from my E4GLTE on XDA.
so, finally this is happening to me this morning, after 2 days of rock solid wifi. this morning I noticed when I turn screen on, wifi was off but connected itself real quick as I was unlocking it. I know it was disconnected because then I got 2 emails and gtalk messages that SHOULD HAVE come trough and notified me half hour prior.
I've been messing with the wifi sleep and power settings ever since, sending myself chat requests to test. it seems 20 minutes is the cutoff time before wifi drops to one bar or disconnects. this is a problem as chat messages should be pushed instantly, not when it gets around to reconnecting itself.
I've tried all different "yes no"options under keep wifi awake, power, etc etc and it seems 20 minutes either disconnects wifi or goes into some low-power wifi that is too weak to get push notifications. it seems to me it checks once every half hour for notifications if "never keep wifi from sleeping" is checked. again, this is a HUGE problem for things like chat programs, fring, anything that uses internet to communicate and not the 3g network.
again,I wasn't having thus problem for the last 2 days till I woke up this morning. This phone isn't getting secret background updates is it?? it still would need to tell me it downloaded and ask if I want to install, right??
me thinks this has to do with network scanning, for lte, as there is no connect or stay connected options for lte,I assume its gonna auto connect and disconnect to save battery like the thunderbolt did. I think its auto low-powering the wireless chip too except 3g in the same manner, unless never disconnect wifi during sleep is checked, and then it just turns it on and off. well,I have one of those weak internal-antenna routers so when it goes low-power, it can't stay connected of or moves or someone walks between me and the router. its a big problem to get chat notifications and Skype calls half hour later than they were sent because my phone is in done kind of auto-power-saving mode. I've spent the last 4 hours messing with this issue.
someone help!!
This morning my WiFi was connected without having to turn WiFi off/on again. I checked the other thread mentioned and my 'Keep Wi-Fi on during sleep' option is already set to 'Always'. I haven't rooted my phone yet so everything is stock.
For me it will show WiFi at the top as if it is connected but I try to do anything online and it won't work till I turn it off/on again. At that point I will receive any old notifications too.
I know for sure it's not my router because my Galaxy Tab continues to work just fine. I also have 3 computers connected to the WiFi with no issues.
Going to try a few more things and fiddle with the 'Best Wi-Fi Performance' option as well even though my signal shows full.
HTC!!!!! its always two steps forward, one step back!! something happened to my phone overnight because now connectivity is just jacked after the phone goes into sleep mode. no new apps installed
its true! the one X forums have way more relevant info than the evo forums have. they have a fix for this, but you have to be rooted. i also found this, which works for our evo:
http://blog.onthegosolutions.com/index.php/2012/05/01/hidden-power-saver-menu-htc-one-x/
How to access the hidden power save menu
Mine seems to not be staying connected when I let the phone sleep for a while. No problems while I am using it or signal dumping just when it's sleeping. I have my settings set to never. Annoying, hopefully fixed with a software update.
After setting the best wifi performance option on it seems that my notifications and wifi work better. Not sure how much this drains the battery though since I am at my desk with it charging most the time.
Sent from my EVO using xda premium
Papichulo06 said:
I've had this happen to me a few times. Even with 3g actually. Anyone else experiencing 3g disconnects/reconnects?
Sent from my E4GLTE on XDA.
Click to expand...
Click to collapse
This started happening to me yesterday, as well as the phone rebooting when it attempts to connect to Veriz -- err, roaming data. I've also had the issue where I had to toggle WiFi to get it to connect to an AP again; these issues used to happen to my OG EVO way back when, so this has to be some sloppy software change management on HTC's part. My EVO's going back to Sprint; I don't pay to beta test.
I already posted in the other thread, but will say this.
Please call sprint and voice your issue. If/when they have enough complaints, someone at htc will look into it and it will hopefully be part of the next update.
Btw, I think one of the triggers is no wifi activity. If you're getting push email every 45-60 min, then wifi remains on. If not, then it shuts off after about an hour.
The hidden power settings applies only to when the battery is low (25 or 15% remaining). Either way, it doesn't fix the problem.
Notch another one with this issue.
I had the issue even when I turned on my phone for the first time. I connected to the wifi during setup and couldn't activate my dropbox because of lack of connection.
Once I got through setup, I turned off wifi, turned it on and it worked again.
But there has been a few other times, especially when I first enter a wifi spot, I need to turn off and turn on.
It is quite annoying. And like somebody else said, there is no way of knowing this until you try something.
this seriously is a huge problem. google voice calls don't come through, emails don't come, anything internet connection. once you on off it,I had 8 missed calls, ten work emails, etc etc. plus if it thinks its connected, shows the wifi bar, but not actually connected, it fubars your 3g data connection for a few minutes trying to connect to something. I am furious about this as I didn't have this problem my first two days with this beautiful phone. now I'm seeing the ugly side, and I don't like it. and I'm not rooted yet so I can't fix it!!!!
the google voice phone calls do NOT come through, and this is a major major problem. wtf was htc thinking??
I wonder if a suitable work around might be to use some wifi keep alive widget running that pings the router every 30-60 minutes...?
I'm not sure, someone more knowledgeable will have to let us know. I imagine it won't without being a huge battery drain. shouldn't auto sync do that anyway? I'll look and try later tonight if don't hear from any experts
I'm not sure what autosync is? I use k9 mail setup with imap/push.

LG Tone+ Bluetooth headset - intermittent drops

Not sure if it's my phone or my headset. Occasionally while talking the headset will tell me it's out of range and then reconnect (the phone is usually in my pocket or hand). I'll miss about 10-15sec of the conversation. Sometimes it'll do it repeatedly other times not as often. I don't have another Bluetooth headset to test with. I've had the headset about 8mths and this started happening about a month ago.
Any ideas?
Slimkat 4.4.2 weekly 2388
ATT JB Radio
- sent from my SlimLG
I have the exact same headset and I have never had that problem. I'm on the slimkat weekly 2560. It doesn't even start cutting out until I'm half way across my house.
Sent from my LG Optimus G using XDA Premium 4 mobile app
K. Thanks. I'll look into a warranty claim.
Anyone know how/if different radios could affect this?
- sent from my SlimLG
DraginMagik said:
Not sure if it's my phone or my headset. Occasionally while talking the headset will tell me it's out of range and then reconnect (the phone is usually in my pocket or hand). I'll miss about 10-15sec of the conversation. Sometimes it'll do it repeatedly other times not as often. I don't have another Bluetooth headset to test with. I've had the headset about 8mths and this started happening about a month ago.
Any ideas?
Slimkat 4.4.2 weekly 2388
ATT JB Radio
- sent from my SlimLG
Click to expand...
Click to collapse
Hi,
I would like to share an interesting observation I have also made about Bluetooth disconnections with phone in the pocket.
1) When the phone is in my shirt pocket, and I turn my head to its extreme, sometimes (not always), the connectivity gets disrupted. but unlike your experience, this is only for a secong, and as soon as I turn my head back to normal viewing angles, its ok.
2) with phone in trouser pocket, if I place my hand over the phone same disconet happens depending on which part of the phone gets covered.
Based on these two observations, and knowing that Bluetooth is a short range , line of sight connection, there is something in the materials your clothes include that probably inhibit the line of sight connectivity.
Hope that helps in understanding the momentary loss of BT connection, but not for a 15 seconds like you seem to be experiencing.
cheers
milind
Bluetooth car audio disconnect and connect in cycle
I am experiencing similar issue with bluetooth audio calls in my car. I tried two separate KitKat roms (PSX & Beanstalk 4.4.225) and in both versions, phone bluetooth disconnected and reconnected, it seems like 20 seconds cycle. It would drop for about 5 seconds. I noticed the first it dropped was when the screen turned off. It is impossible to carry on a conversation as it would constantly connect and disconnect. Is this an issue with every kitkat rom?
I have E970.
milindchitale said:
Hi,
I would like to share an interesting observation I have also made about Bluetooth disconnections with phone in the pocket.
1) When the phone is in my shirt pocket, and I turn my head to its extreme, sometimes (not always), the connectivity gets disrupted. but unlike your experience, this is only for a secong, and as soon as I turn my head back to normal viewing angles, its ok.
2) with phone in trouser pocket, if I place my hand over the phone same disconet happens depending on which part of the phone gets covered.
Based on these two observations, and knowing that Bluetooth is a short range , line of sight connection, there is something in the materials your clothes include that probably inhibit the line of sight connectivity.
Hope that helps in understanding the momentary loss of BT connection, but not for a 15 seconds like you seem to be experiencing.
cheers
milind
Click to expand...
Click to collapse
bkl6 said:
I am experiencing similar issue with bluetooth audio calls in my car. I tried two separate KitKat roms (PSX & Beanstalk 4.4.225) and in both versions, phone bluetooth disconnected and reconnected, it seems like 20 seconds cycle. It would drop for about 5 seconds. I noticed the first it dropped was when the screen turned off. It is impossible to carry on a conversation as it would constantly connect and disconnect. Is this an issue with every kitkat rom?
I have E970.
Click to expand...
Click to collapse
It must be a KitKat related issue because I didn't have the issue on JB (SlimBean). Thought it may have something to do with the radios. It's intermittent which is a blessing and a curse. I can go a week or two with no issue...then multiple times on a one call (I could put the phone down and make a sandwich if mom is talking...she'd not notice...thus a great tester for this kinda stuff)
I've tried several (if not all) KK radios...no noticeable impact on this issue.
I'm also on the e970.
Note: I'm not losing connection for 15 sec. The headset says 'out of range' then immediately 'connecting'...but it takes time to reconnect and get the phone conversation back. I usually power cycle the headset since it seems more likely to be stable...otherwise it's likely to disconnects/reconnects over and over and over.
- sent from my SlimLG
Yes, this really seems to be KitKat issue. I installed ParanoidAndroid and it was somewhat better in a sense, it didn't disconnect/connect as often. I do think, bluetooth gets killed when the screen is turned off and then gets turned back on. I can provide with a log file if someone has any ideas on this issue. Definitely I do want to drive handsfree.
DraginMagik said:
It must be a KitKat related issue because I didn't have the issue on JB (SlimBean). Thought it may have something to do with the radios. It's intermittent which is a blessing and a curse. I can go a week or two with no issue...then multiple times on a one call (I could put the phone down and make a sandwich if mom is talking...she'd not notice...thus a great tester for this kinda stuff)
I've tried several (if not all) KK radios...no noticeable impact on this issue.
I'm also on the e970.
Note: I'm not losing connection for 15 sec. The headset says 'out of range' then immediately 'connecting'...but it takes time to reconnect and get the phone conversation back. I usually power cycle the headset since it seems more likely to be stable...otherwise it's likely to disconnects/reconnects over and over and over.
- sent from my SlimLG
Click to expand...
Click to collapse
Well, I think it may not be kk problem after all because I installed CyanogenMod version 11-20140225-nightly-e970 and I did not experience any issues so far. I will update if I encounter this issue in future.
When I had installed paranoidandroid beta 6, I did not have to install any radios either but still had issue.
For CM11, I did not have to flash any radios either and it is working without any issues till now.

[Q] Jiayu G5 Bluetooth problem

Hello everyone,
My girlfriend has recently bought a Jiayu G5 since she needed a new phone, and I have had a great experience so far with my G3S.
She has been using the phone for about two weeks now, and it is excellent, but it does have one very annoying bug with the bluetooth. She has a pebble smart-watch she connects it to using bluetooth, and this works as it should. The problem starts when the watch has been out of range of the phone. Once it disconnects, you have to turn bluetooth off an back on for the connection to be picked up again (I think this is due to the pebble-app on the phone). However, once you turn bluetooth off, it will not turn back on. You have to reboot the phone. After the reboot it works again as it's supposed to work, until you turn the blueooth off for whatever reason,then it won't turn back on. When you tap the switch, it turns on for like a tenth of a second, and it goes straight back to off.
The G5 is running the Jiayu.es-rom because we don't speak chinese
This is android 4.2.1, pretty much vanilla android so far as I can see.
Does anybody have any clue as to what might be the cause of it?
Thanks!

Wifi and Bluetooth randomly dropping out

So I've noticed that randomly throughout the day my phone will randomly disconnect from Wifi and Bluetooth. It always drops both at the same time then reconnects.
Has anyone else had this problem?
For me the Mobile Connection Drops every few seconds.....No Network...4G TLE with 5 Bars.......No Network...4G TLE with 5 Bars.....No Network...4G TLE with 5 Bars.....No Network...4G TLE with 5 Bars...
Got my My LG G5 from T-Mobile... After 3 days the phone has been overheating, and every 10 seconds it drops Mobile Connection...I went through a plethora of tests with T-Mobile Support and they determined that I need a replacement device...so waiting for the replacement...One other thing, I notice this happened after calling T-Mobile to Unlock the device...So not sure if there is any correlation between my issue and T-Mobiles Unlock App, T-Mobile said the two were not related.
WiFi is unstable for me, too. Disconnects randomly every hour or so. I mostly notice it when casting to my Chromecast. I have to reconnect to the app in order to regain control. I've tried multiple routers, and the problem is reproducible with both. Bluetooth hiccups, too, but never fully disconnects. I haven't noticed that the WiFi and Bluetooth disconnects coincide. Mine is AT&T branded.
I've got a similar issue, only the wifi is fine most of the time, but Bluetooth skips every few minutes and has completely dropped twice. I'm exchanging my device tomorrow to see if that fixes it. I also got a crap battery as well. Kinda disappointed with this $700 purchase.
xbenjii said:
So I've noticed that randomly throughout the day my phone will randomly disconnect from Wifi and Bluetooth. It always drops both at the same time then reconnects.
Has anyone else had this problem?
Click to expand...
Click to collapse
Me too, i disappointed
Okay so, I've only managed to reproduce it on 5GHz networks. It doesn't seem to drop out on the 2.4GHz band. Bluetooth doesn't drop out either.
Scrap that, just happened again at work on a 2.4GHz connection. Hopefully it's just a software bug that will be fixed in a later patch.
I have 5Ghz wi-fi at home and it's been rock solid. Have also had no issues with bluetooth. Hope you get it figured out.
Both bands Wi-Fi & BT rock solid for me too. The BT in particular seems much stronger than my 6P which had occasional drop outs even at close range.
Sent from my LG-H850 using Tapatalk
I notice that it reports "Avoiding poor connection" in the WiFi menu when it's disconnected. I'm sitting in the room with the router, so maybe the "poor connection" detection is too aggressive.
Mine just starting dropping WiFi while the screen is off, I check the settings and everything is setup right it just started to happen today. I would F/R the phone and see if that helps
I exchanged mine for a new one, and the WiFi connection remains inconsistent.
xbenjii said:
So I've noticed that randomly throughout the day my phone will randomly disconnect from Wifi and Bluetooth. It always drops both at the same time then reconnects.
Has anyone else had this problem?
Click to expand...
Click to collapse
Mine also does this and seems to be getting worse also vibrations have also stopped all together
I can't even get through 1-2 songs on bluetooth before it disconnects and plays through my phone speakers... it has zero issues connecting in the first place and sounds fine, but then just drops.
I do have pretty unreliable wifi at home so I'm playing some music with wifi switched off to see if it could somehow be related to wifi dropping, but these songs I'm playing are cached to my phone from Play Music so that'd seem weird to me..
Also wondering if hardware and distance has an issue with it. I had it 2-3 yards away from my bluetooth shower speaker when it disconnected. I'm playing it right next to it now and so far into song 2 with no issues. I've never had this issue with my G4, which is a bummer, because that phone was a piece of junk that my G5, otherwise, outclasses in every possible way.
To update, the Bluetooth issues absolutely seem to be linked to wifi drops, at least from my testing. Even playing local media, I noticed both dropped at the same time, but I played through 5 songs with my wifi toggled off and not a single problem.
Those of you with issues in the car, is your wifi toggled off completely? I'm wondering if it's affected by having wifi on, or just by a random wifi drop.
I've had wifi issues with every Android phone I've owned since IPv6 became normal in home routers. I blame Google for refusing to use DHCPv6, the most widely used dynamic network addressing protocol, instead using some weirdass protocol called RDNSS which NOBODY uses. I've found the best fix is to ensure your router is set to stateless autoconfiguration for IPv6, but it doesn't fix it completely. Those who have a router that can shut v6 off, try it out. Xfinity doesn't let you.
I will say my g4 behaved the exact same way on wifi, but I don't remember Bluetooth having issues. I don't use it much, though, since I have an AUX in my car and Chromecast music.
Having the same issue as well. Fought with sprint for weeks and went through a few replacements in that time... Got the G5 as a free upgrade and it's doing the same thing. Done with LG devices...
Yes, and I just made a thread about it. Oops. Anyone try resetting phone? I'm about to but that's a pain having to bring it all back and make sure I back everything up.
WIFI Problem
Kinolay said:
I exchanged mine for a new one, and the WiFi connection remains inconsistent.
Click to expand...
Click to collapse
Has anyone managed to solve it?
Kinolay said:
I exchanged mine for a new one, and the WiFi connection remains inconsistent.
Click to expand...
Click to collapse
That is not promising as I've had this issue since day one hoping an update would solve it to no avail trying to avoid getting a replacement.
My last phone did the exact same thing. For 2 years. Also constantly closing apps I was using, freezing, and my keyboard would disappear frequently. It did it from Day 1. It was a nightmare.
Finally got a new phone (and moved up to Marshmallow,) and the drops have started happening after less than 1 week. They really need to find out what's causing this!

Moto G Power - WiFi Roaming

I've noticed an issue with my Moto G Power when walking around facilities I work at. The phone seemingly refuses to roam to another AP prior to completely losing its signal. Typically it simply disconnects from the wireless network, and completely reconnects. If I'm walking around a lot the phone essentially doesn't have wireless connectivity.
I compared with two other phones, a Pixel 3A and Motorola G6 Play. Neither of those phones show the same behavior, they will roam to the next AP seamlessly. The phone is brand new but I did do a factory reset with no change. Anyone else seen this / have a solution?
UPDATE 1340 - I was standing in one spot with fairly poor signal quality. I'd estimate it took approximately 10-20 seconds and the phone finally jumped to a closer AP. I doubt there is anything I'll be able to tweak, at least not without root to resolve this. Really bizarre behavior.
I'm having same problem. Just read where you can disable wifi scanning. Not sure if it saves the ones you want to keep.
I switched to a different SSID and the roaming works as expected. The only difference is the new SSID was protected, versus open. Doesn't make a lot of sense given the APs / controller are the same for both SSIDs.
Bake33 said:
I'm having same problem. Just read where you can disable wifi scanning. Not sure if it saves the ones you want to keep.
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