Mate 10 Plusnet users please help - Huawei Mate 10 Questions & Answers

Trying to send/receive MMS on Plusnet in the uk. I tried the original settings that came with the sim but no luck. Asked on the plusnet forum and input their suggested APN manually but it still won't work. Sending just fails and can't receive - just get a "Cannot download MMS, click to retry" message. Then a few days later get a text form EE with a password link to view it online.
If you have a Mate 10 (or a Pro which I assume would be the same) please let me know your APN settings. Thanks

just me then i guess

alfienoakes63 said:
Trying to send/receive MMS on Plusnet in the uk. I tried the original settings that came with the sim but no luck. Asked on the plusnet forum and input their suggested APN manually but it still won't work. Sending just fails and can't receive - just get a "Cannot download MMS, click to retry" message. Then a few days later get a text form EE with a password link to view it online.
If you have a Mate 10 (or a Pro which I assume would be the same) please let me know your APN settings. Thanks
Click to expand...
Click to collapse
I'm not quite sure I understand what you mean, are you saying that your trying to send a MMS using your WiFi and it's not working?

I can't send or receive mms whether on wifi or data.

alfienoakes63 said:
I can't send or receive mms whether on wifi or data.
Click to expand...
Click to collapse
This is a carrier issue or phone related issue, not WiFi then I believe, if it was just WiFi then it would be Plusnet's fault but it's also your data from your carrier

My phone contract is with Plusnet (which uses EE Network) and my Wifi is directly with EE - neither work.
Plusnet community support seems to have given up on me so I thought I'd come on here and find any UK Mate 10 /Pro users and see if their MMS is working and with what settings.

alfienoakes63 said:
My phone contract is with Plusnet (which uses EE Network) and my Wifi is directly with EE - neither work.
Plusnet community support seems to have given up on me so I thought I'd come on here and find any UK Mate 10 /Pro users and see if their MMS is working and with what settings.
Click to expand...
Click to collapse
I'm on EE and can send a MMS, I'm not aware of any particular settings tho to make it work, I put my SIM card in the phone and it works lol

"lol" I'm very pleased for you.
Anyone else prepared to share their actual APN settings?

Related

MMS settings for Vodafone UK

Firstly thanks to W4XY for the repair tool. Followed instructions and the repair was perfect.
I have managed to get all settings working for my vodafone sim card except for MMS.
Settings
in options for MMS I have
connect via: My ISP
My ISP connects to Vodafone GPRS
Connect to server: wap.vodafone.co.uk
when sending, MMS it fires up GPRS connection to voda (which works fine for internet, emails etc) and then proceeds to send (I get the litle outtray) so everything appears to be fine however nothing actually gets to the other end and the outtray just stays there until i close it down ?
when receiving, I get a message come through to the phone all the normal data from, subject, date, time and size and the download button. I press the download button and GPRS fires up, then the intray appears indicating "receiving" so all appears to be fine except nothing actually gets downloaded. The tray just stays there until i close it down. I have waited some 15 - 20 mins to see if it eventually downloads.
So I'm close but no cigar.
Any advice ? anyone got MMS working on XDA2 with vodafone ?
Oh and yes MMS works fine in other MMS enabled phones.
Cheers, Shire
http://forum.xda-developers.com/search.php?mode=results
seek and you shall find 1000's of people have asked and given the answer for that very question
re
http://forum.xda-developers.com/viewtopic.php?t=6847&highlight=mms
cheers, i found this thread, problem solved, thx.
Cheers, shire

[Q] Where's the MMS settings?

Howdy folks
Anyone else found the MMS settings? I can't figure it out.
-Daniel
dan8507 said:
Howdy folks
Anyone else found the MMS settings? I can't figure it out.
-Daniel
Click to expand...
Click to collapse
Its my understanding that its part of the network setup.. most networks can setup automatically.
Ive got an Optus sim and a Telstra sim i have switched and it works perfectly on both after the network autosetup.
Doesn't seem to be the case with Vodafone. It's quite frustrating!
I am having the same problem. Using another networks SIM in a PAYG version. Would very much like MMS working
hmmm well sorry to hear your experience has been average..
I put my Telstra Sim in.. turn it on .. 3rd message sent was a MMS to test it.. and POP it worked perfectly.
If you have to setup a phones mms settings in a phone in this day and age, then its not a good phone or network..
It should be automatic and part of any network detection setup.
Ive also tried my partners Optus sim and its autoconfig'd perfectly. And whilst not as fast in network speeds did everything.
dan8507 said:
Doesn't seem to be the case with Vodafone. It's quite frustrating!
Click to expand...
Click to collapse
download connection setup from the app store
its free and has connection setup from also all networks

[Q] Optus SGS2 MMS issue 'downloading'

Hi all,
Any Optus branded SGS2 owners here having issues recieving MMS from Vodafone numbers. - hope im not the only one lol
I have had my phone for about 2 weeks now and till this day cannot send or recieve MMS from people on the Vodafone network. I can send and recieve MMS fine from Optus, Telstra, 3, Virgin but nothing from vodafone.
I have called Optus about this issue, its been over 2 weeks now and they still cannot resolve the issue! if i put my SIM card in any other phone and enter the correct Optus APNs it works fine (can recieve and send MMS to vodafone). I have checked/re-checked/deleted and re-entered the Optus MMS APNs about 20 times now as instructed by Optus and still not luck!
Here are some screen shots to give you guys a better picture.
Vodafone recieve MMS shows up as 'Download' but never downloads!
hxxp://img231.imageshack.us/img231/7726/vodafoneg.jpg
Telstra Recieve's fine
hxxp://img198.imageshack.us/img198/8295/telstraj.jpg
And any other provider seems to be fine.
No matter what i do i cannot download the MMS from vodafone numbers nor do they recieve my MMS.
Anyone else have this issue?
Exact same issue here. No idea what to do.
I am on AT&T, and having the same problem.
I had this problem for ages with all MMS and found it actually worked when I turned wifi off and just had mobile data networks on and hit "download".
Worth a try at least if you haven't...
I had this issue too. If I had mobile data off and an MMS was sent to me, the msg would be stuck in 'downloading' and I could never receive it even after turning data on and off, restarting the phone, killing the process and reopening it etc. There was no way to manually retrieve it. My fix is;
1) Open messaging
2) Hit menu button -> Settings
3) Untick Auto-retrieve.
Now all MMS's appear with a download button. Simply enable mobile data, hit download and voila!

[Q] Can anyone explain this?

After the Tango update i got the Nokia update which offers Internet sharing but it doesn't work for me giving this message (pic attached) ...
michelis1 said:
After the Tango update i got the Nokia update which offers Internet sharing but it doesn't work for me giving this message (pic attached) ...
Click to expand...
Click to collapse
You have your Data Connection enabled, right? Another think you could try is switching to EDGE to see if it works with that.
Connection on, tried 2g also...
Maybe carrier has control over tether ability?
michelis1 said:
Connection on, tried 2g also...
Click to expand...
Click to collapse
Does your carrier allow tethering? Have you tried another SIM?
my girlfriend has a 710 and tethering works on her device, took her sim and got the same error...(i'm a qa engineer and already thought of these options so i guess is a hardware problem)
michelis1 said:
my girlfriend has a 710 and tethering works on her device, took her sim and got the same error...(i'm a qa engineer and already thought of these options so i guess is a hardware problem)
Click to expand...
Click to collapse
You can also try a hardreset. There were some changes in the firmwares that are only active after a hard reset.
i find it really stupid that i have to hard reset it...that;s not why i bought the phone..
what are these changes?
michelis1 said:
i find it really stupid that i have to hard reset it...that;s not why i bought the phone..
what are these changes?
Click to expand...
Click to collapse
Well, I got some new options that allow me to configure call forwarding and the SMS charset... I doubt that it is a hardware problem. Your data connection works properly on the phone?
Yup, always has been working fine...
Is the phone sim unlocked & are you using it on a different service provider? Can you send MMS messages? I suspect WP is looking at some hard coded APN settings when activating internet sharing, & not the one entered under the cellular apn option.
Yes i can MMS messages, but i do have another problem with it that makes me think the celullar modem is faulty....i use it on 2g and sometimes when i receive a call the sound is all distorted when i answer for about 5-6 seconds and then i ca hear the person on the other end...this happens form the day i started using it...

Mms not working

Since I've had the phone I've not been able to recieve mms messages. I'm using Tmobile and everything else works great. I have the Tmobile apn correct and went through it with customer support but still nothing. Any suggestions or am I just screwed with this phone? I don't mind using a third party app if it works. Are there any? Please help!!
Sent from my E5823 using Tapatalk
I had TMobile on my Z3c for a little bit. There was a setting that I had to change from the reccomended APN settings to get MMS to work. I want to say the IPv4 had to be selected and not both or 6 under APN protocol.
I'm having this exact same issue but with AT&T. My APN settings appear to be perfect but I can't send or receive picture messages on my wife's phone. I've tried it on LTE and on WiFi. I also tried different messaging apps too.
---------- Post added at 09:15 AM ---------- Previous post was at 09:12 AM ----------
Huli13 said:
I had TMobile on my Z3c for a little bit. There was a setting that I had to change from the reccomended APN settings to get MMS to work. I want to say the IPv4 had to be selected and not both or 6 under APN protocol.
Click to expand...
Click to collapse
My settings are already ipv4 for both. I tried toggling it to 4 and 6 and no change.
Same problem with t Mobile here. I called t Mobile to ensure all my settings were right. The t Mobile support then called Sony! Allegedly Sony knows it's a problem and we're stuck waiting for an update to fix it
What country are you guys in? I'm on T-Mobile USA, my APN protocol is IPv6, and MMS is working fine on my E5823.
Got my Z5c up and running. AT&T downloaded APN is completely different for this phone over the Z3c! Not really sure what T-mobile should use based off of how different the settings are.
Sent from my E5823 using Tapatalk
My mms is working but severely delayed. I'm not receiving mms when they are sent. I am sitting next to someone and just got an mms from them that they said they sent 3 hours ago. It seems the quality of all my mms are poor also and grainy both sent and received. All my apn settings seem to be in order. And I'm T-Mobile USA
My stock messaging app still doesn't work on Tmobile USA. I've been using Textra and it works but don't get emoji from my wife's iphone through either app.
Sent from my E5823 using Tapatalk
Its working?
camaro322hp said:
What country are you guys in? I'm on T-Mobile USA, my APN protocol is IPv6, and MMS is working fine on my E5823.
Click to expand...
Click to collapse
Wow? I'm on T-Mobile usa too and it's not working. Are you using the stock software? Would you mind screen shooting the rest of your APN or just typing in what your using so I can try and replicate please?
In the end, I had to call ATT to get mine working. We reviewed my APN settings (which were all correct) and then she tried "pushing an update" to the phone and it magically worked. I think they had something blocked on their side.
Ashman1414 said:
Wow? I'm on T-Mobile usa too and it's not working. Are you using the stock software? Would you mind screen shooting the rest of your APN or just typing in what your using so I can try and replicate please?
Click to expand...
Click to collapse
Sure - attached are 3 screenshots of my APN settings. Also, not sure if it makes a difference, but I am using Textra. They have a free version available so you can give it a shot.
SOLVED MMS issues on T-Mobile!! still using default messaging app
If anyone is still having trouble with the mms on T-mobile using a Sony Xperia Z5 let me know, I think I found the solution. Its working fine with my phone and before I couldn't send mms for nothing in the world even after calling T-mobile and asking them to restart my sms/mms.
thatmoneyguy said:
If anyone is still having trouble with the mms on T-mobile using a Sony Xperia Z5 let me know, I think I found the solution. Its working fine with my phone and before I couldn't send mms for nothing in the world even after calling T-mobile and asking them to restart my sms/mms.
Click to expand...
Click to collapse
I'm still having problems. Help!
Wravistalker said:
I'm still having problems. Help!
Click to expand...
Click to collapse
Look at this and see if it helps much.....Tmobile can be trouble when it comes to unlocked devices....
https://www.youtube.com/watch?v=3a4GWxyjsQo
thatmoneyguy said:
If anyone is still having trouble with the mms on T-mobile using a Sony Xperia Z5 let me know, I think I found the solution. Its working fine with my phone and before I couldn't send mms for nothing in the world even after calling T-mobile and asking them to restart my sms/mms.
Click to expand...
Click to collapse
What is the solution? I'm having the same issue and I'd like to keep using the stock messaging app.
Thanks!

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