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I'm picking up a new phone from at&t tomorrow. The choices are the Samsung SG3 and the XO +. I've read the reviews, and after weighing the pros/cons and factoring in the price difference, I'm stumped. Does anyone have any hands on experience they can give me?
Bigred007 said:
I'm picking up a new phone from at&t tomorrow. The choices are the Samsung SG3 and the XO +. I've read the reviews, and after weighing the pros/cons and factoring in the price difference, I'm stumped. Does anyone have any hands on experience they can give me?
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Personally HOX+ hands down. SG3 dual core vs. HOX+ quad core + 1, really no comparison. Only thing the SG3 has on the HOX+ is the 2gb of ram and sd card slot i believe it has in the USA version. I played with the SG3 in the store as before i knew anything about the HOX+ i was thinking to get it over the new iphone 5. Thing looks and feels like a cheap piece of plastic and not liking it at all and the dull colors the screen produces. Really personally preference on your part but if going off the specs along the HOX+ hands down imo at least.
Walk into the ATT store tomorrow and be the first to play with the HOX+ in the store and i think instantly you will make your mind up .
SG3 has a removable battery. The hox+ doesn't.
sdbe said:
SG3 has a removable battery. The hox+ doesn't.
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I see people complaining so much about removable batteries but unless you live in the stone age, how and when are you not near a wall jack to plug your phone in? I always have my device on the charger while i sleep so i start the day with a fresh charge, i work a desk job in an office so all day at work i can always plug it in if needed, then at home obviously i can plug it in if needed. Unless you're a world back packing traveler, who and why would you carry around 2+ spare batteries with you? lol, never understood that stuff?
deeznuts said:
I see people complaining so much about removable batteries but unless you live in the stone age, how and when are you not near a wall jack to plug your phone in? I always have my device on the charger while i sleep so i start the day with a fresh charge, i work a desk job in an office so all day at work i can always plug it in if needed, then at home obviously i can plug it in if needed. Unless you're a world back packing traveler, who and why would you carry around 2+ spare batteries with you? lol, never understood that stuff?
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Agreed. The only time I've ever found a removable battery useful is when a phone is locked up and I need to yank the battery out to fix it.
Bigred007 said:
Agreed. The only time I've ever found a removable battery useful is when a phone is locked up and I need to yank the battery out to fix it.
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Battery pull on S3 for hard reset is same as holding power button for about 10 seconds on One X, yields same results and cold boots device
Sent from my One X using xda premium
An advantage of a phone with a removable battery is when the battery starts to deteriorate after maybe 3 years. With SGS3, you just buy a spare battery, pop it in and you're good to go. With HOX+, you'll have to take it to a service center and dissect the thing to have the battery replaced, and pay a service fee. Who knows if the phone will still feel as solid after tearing it up and putting it all back together. That said, I am still for the HOX+. Just something to consider if you're keeping the phone for a while.
Sharpshooterrr said:
An advantage of a phone with a removable battery is when the battery starts to deteriorate after maybe 3 years. With SGS3, you just buy a spare battery, pop it in and you're good to go. With HOX+, you'll have to take it to a service center and dissect the thing to have the battery replaced, and pay a service fee. Who knows if the phone will still feel as solid after tearing it up and putting it all back together. That said, I am still for the HOX+. Just something to consider if you're keeping the phone for a while.
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Well of course but who the heck holds onto the same device for 3+ years, lol? Not matter how cutting edge your current device is (this for example for the time being as in today, who knows about tomorrow), in a few months and for sure in a year your device will be outdated even with the latest software upgrades and you'll be drooling over the next best thing. Longest i've ever kept a device was 2yrs and that was the Iphone 4 when it first came out. Only reason why i held out so long is because i didn't like the S3 at all and had high hopes for the Iphone 5 which is a joke compared to what's out now. 3 years, that's crazy talk my friend
deeznuts said:
I see people complaining so much about removable batteries but unless you live in the stone age, how and when are you not near a wall jack to plug your phone in? I always have my device on the charger while i sleep so i start the day with a fresh charge, i work a desk job in an office so all day at work i can always plug it in if needed, then at home obviously i can plug it in if needed. Unless you're a world back packing traveler, who and why would you carry around 2+ spare batteries with you? lol, never understood that stuff?
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I guess it depends upon one's lifestyle. I also charge my phone all night but during the day I am constantly moving. If I get to 20% by 5pm and then need to go out I like to have a spare battery in my pocket or briefcase. Also using the phone as a gps or tethering, which I do during the day, tends to drain the battery more than standby or talking. I spend a lot of time in airports and always see the poor folks gathered around the charging stands or wired to outlets in the floor. I don't have that problem if I have a couple of spare batteries charged. I can use the phone in the airport then on the plane. It takes 30 seconds to change a battery compared to hours to charge. Battery life is irrelevant if you can just replace them when they are dead, it doesn't matter if you get 12 hours or 24. At $4 each you can carry as may spares as you need.
But unfortunately it seems that the SG3 is the last top tier phone with a removable battery. The hox+, LG Optimus G, Sony Experia TL, and the Nokia Lumia 920 all have embedded batteries. Regardless I may end up with a hox+ and have to change the habits that I have developed since 2005. Maybe I will carry one of those AA battery recharging gadgets as a security blanket.
Please... someone help me as I have bought this phone without a warranty and likewise have no insurance.. and I JUST bought the phone maybe a month ago!!!!/B]
My phone won't keep a charge, it charges only to a certain point while on the charger (that is any charger, inc. the one that came with the phone), but will die within about 15-20 mins after taking it off of the charger, and if I use it while on the charger it will drain the battery the same way as if it was off of the charger, and die within 10-15 mins! Likewise, it started doing this funky vibrating stuff just an hour ago and will not boot up while on the charger at all anymore! I did a little research and found different opinions.. the most relevant being a need to replace the charger port and the other to change the battery. This is crazy as my phone as well as the accompanying accessories such as the battery and the charger were bought brand spanking new and SHOULD NOT be going crazy like this!
Signed,
One p.o'd Miss
I take it the phone is 100% stock; not rooted or no custom ROM? And you say that it is new and you did nothing to cause this? You didn't get it wet?
Try a factory restore. If that doesn't help then I would try a new battery.
Sounds like a failed battery to me.
A trip to your phone carrier store would be easy enough. I think they would at least try another battery for quick diagnosis.
Response
Agoattamer said:
I take it the phone is 100% stock; not rooted or no custom ROM? And you say that it is new and you did nothing to cause this? You didn't get it wet?
Try a factory restore. If that doesn't help then I would try a new battery.
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No, I did no cause the issue nor did I get my phone wet. It simply started doing what I described in my initial post.. I noticed it when I plugged my phone in and it has been an ongoing situation for about 4-5 days now.
Thank you for the response and suggestion
Response
i717 said:
Sounds like a failed battery to me.
A trip to your phone carrier store would be easy enough. I think they would at least try another battery for quick diagnosis.
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Thank you very much for the quick response. I figured that the battery was the issue. I had a Samsung Galaxy 3 prior to purchasing the Note and it had the exact same issue,.. well not the same exact symptoms, but the need for a new battery due to not taking a charge, and I hadn't had that particular phone more than 6 months! Perhaps it is a Samsung manufacturing issue with faulty batteries, similar to car manufacturers who have massive recalls on their vehicles due to faulty engine or other car parts. My physician told me that I needed to switch to an IPhone, lol... better quality I assume. Perhaps he is right.. ???
....
MommaHoney said:
No, I did no cause the issue nor did I get my phone wet. It simply started doing what I described in my initial post.. I noticed it when I plugged my phone in and it has been an ongoing situation for about 4-5 days now.
Thank you for the response and suggestion
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Oh.. I forgot, yes the phone is 100% stock as you assumed. Terrible that it is doing what it is doing! Guess I need to get that battery then... ho hum.. more moola out of my darn pockets!
Your carrier (AT&T, T-Mobil, etc) store would at least put in a known good battery to see if that is all it is. And if so, then a new the cost of a new battery is next.
And as far as the iPhone......been down that road, and I could never go back to the iPhone. It was good for it's purpose and reliable. But NO more reliable than any Android phone I've owned. (3 of them).
And should the battery die in the iPhone, you will need to take it or send it back to an iPhone repair center. You don't just pull the back of it off, and replace the battery. At least in my 2 - iPhone 3G versions anyway.
And then there is rooting...cant hack an iPhone. You can jail break them, but that is not the same thing, and you still have no control over the OS.
JMO on the apple stuff.. Good, but VERY limited.
Keep your Note, it's better IMO, and has a huge screen.
It is with a sad and heavy heart that I must state that my G3 died tonight while I was using it. It just shut off unexpectedly while it was charging. This was the first time this has ever happened. I can get it to turn on briefly, and then it shuts off again but there are also times where it just doesn't respond.
If I remove the battery and plug it into the charger, usually the battery with a question mark would show up to state the battery was missing. It won't even do that. That to me signals it has finally died. I'm going to miss this phone. Funny how it died the month that my 2-year-contract was up.
I'm looking at probably the Moto-Z Play Droid. I used to like Motorola products. This one has expandable storage, which is great. Hate that it doesn't have a removable battery though. But, it will bring down my monthly fees by about $3. But it sucks because my bill would have dropped $20 a month since the G3 was off contract.
I want to thank everyone who helped me through the past two years with everything here. That is especially @bweN diorD and @roirraW "edor" ehT.
Farewell fellow G3 users! We might meet up again some day.
Sorry to hear about the catastrophic failure! Take care, good luck, and hope to see you around.
happened to me also but plugging the cable while holding up button after reinserting battery got me into download mode but there was nothing on the screen same like you. after that i flashed 10b tot and it is working again. you can give it a try.
That's horrible to hear, I have been reading your and the road warrior posts as I am new to the LG G3 and your are a helpful person!!
I got my G3 off a friend as it was hard to find a non K model on swappa. I came from the horribly locked down CID 11 GS5.
Thanks for the posts you left and the responses you gave me in my short time getting acquired!
iBolski said:
Farewell fellow G3 users! We might meet up again some day.
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My condolences on your loss :angel:
If you're going to sell it please let us know. If it's not repairable it can parted out
& Good luck with your new gear. Hopefully the dev community is strong for whatever you decide to get :good:
It was a hard decision between the Galaxy S7 and the Moto Z. Moto Z pulled me over because it was pretty close to pure stock Android. But four things pushed me the S7:
Moto Z has USB-C, so that means I have to get all new charging cables for the car, etc.
No headphone jack. Sorry, this is a biggie. Yes, the Moto Z comes with a USB-C adapter to use headphones, but nope. Plus, my car doesn't have Blue Tooth, so I need the headphone jack.
What was a selling point was a negative for me: the add-on. Expensive, limited to the Moto Z, and stuff I really didn't need. Plus, even though they promised it would work with later models, we all know how that goes.
One more was the camera. Comparisons between the S7 and the Moto Z were no contest. The S7 takes WAY better pictures.
Of course, when I got to the store, found out I got a free Samsung VR Gear from Oculus! Awesome! Didn't even know that would happen.
As for my G3, it's toast. It just won't start up at all, so it's definitely a hardware failure. I can't even get it into download mode to try and flash 10b back on it. So, the phone has died.
It was a fun two years that I was here. Learned a lot and will miss a lot of you, but many of you have also moved on as well.
I'll lurk around still and help those who are seeking assistance with their G3s.
harman_preet72 said:
happened to me also but plugging the cable while holding up button after reinserting battery got me into download mode but there was nothing on the screen same like you. after that i flashed 10b tot and it is working again. you can give it a try.
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Yeah, I tried this. It goes into DL mode but after 30 seconds, it shuts down before I can do anything, so there is definitely a hardware failure going on. I've reseated all the connectors on the motherboard and that didn't help.
The phone is toast. Loving my S7 though right now and the free Samsung Gear VR I got with it, along with the $10/month monthly payment with no trade-in option they had over over this past weekend. That came along at the right time! :laugh:
Take care fellow G3 users. May your phone last longer than mine (about 2 years). I loved the G3 and what it offered. I was even happy with it on stock.
I won't be doing anything with my S7 either other than disable some bloat (which there really isn't that much on here like the G3 has). Looks like there is a Nougat beta going on, but I'm going to stay away from that after the nasty experience I had with the 49A OTA. Might be that it didn't cause my G3 to fail, but it sure was quite a coincidence!
Try a new battery. I had a battery go bad. It's a cheap fix.
thebigindian said:
Try a new battery. I had a battery go bad. It's a cheap fix.
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Not sure it's the battery and I've already replaced the phone. I might take it into the battery store and see if they'll let me test it with a new battery before I purchase one. Would be interesting to see if it works or not. I did try to flash it back to 10g and it got interrupted in the middle of it, so it's probably in BULK mode and right now, I don't feel like taking it apart to expose the connectors to "short" it out. Did it once, but now that I have an S7, not sure if I want to mess with it right now. But, I'll hold onto it until I'm ready to try a new battery in it.
I had a problem with my phone 8 months back . I went on craigslist and bought another used. I was lucky it had not taken an update. I rooted it without having to go back and tot it. . even better I took the battery out and put it in my old one confirming the battery was bad. now I have a backup and another battery was less then 10 bucks. hope it's your battery. I don't recall the symptoms just it wouldn't boot up full.
My experience (2 phones - mine & wife's) was that a dying batter swells up and can cause collateral damage to the phone. This happened first on my phone after about 18 months; I could see a gap where the screen was pushed up away from the bezel. At the same time a 5mm or so strip at the top of the screen became unresponsive to touch. New batteries are (were?) only $15 from LG. That fixed the bulge problem, but the touch problem remained. I got a used phone off FleaBay (was in excellent condition) for a bit over $100. About 3-4 months later, my wife's phone started to show the same bulge in the screen. New battery solved the problem; fortunately no other damage. Her phone is a bit newer than mine, so the failure was at about the same point in the life. Admittedly we're hard on batteries because we routinely stick the phones on the wireless charging pad overnight, and they tend to stay warm.
My old phone has been relegated to Pandora player duty. I don't see any thing in a newer phone that I need, and few have wireless charging and/or replaceable batteries. I'll probably keep swapping in new batteries every 12-18 months and keep them going as long as possible.
I have been very happy with my G3 over the past two years. My GF and I each have one, so we are compatible for batteries and charging, etc.
I have recently been wanting something newer and different, but without a lot of justification.
I was looking at the G6 from Verizon, $480 on plan, which is nice. But, that would have forced me off my OG Unlimited plan, which would then cost me at least $20 more a month.
I decided to try the HTC U11, since it is bootloader unlockable and they swear that the Unlocked version also works on Verizon CDMA. F'n better work.
G6 might have better screen. U11 has better camera and 2x storage @ 64GB. Hope I don't miss swappable batteries.
BoulderGeek said:
I have been very happy with my G3 over the past two years. My GF and I each have one, so we are compatible for batteries and charging, etc.
I have recently been wanting something newer and different, but without a lot of justification.
I was looking at the G6 from Verizon, $480 on plan, which is nice. But, that would have forced me off my OG Unlimited plan, which would then cost me at least $20 more a month.
I decided to try the HTC U11, since it is bootloader unlockable and they swear that the Unlocked version also works on Verizon CDMA. F'n better work.
G6 might have better screen. U11 has better camera and 2x storage @ 64GB. Hope I don't miss swappable batteries.
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I'm waiting until October for Pixel 2 most likely. It would be nice to have an unlocked phone that gets support from the manufacturer in a timely manner. Plus, no Alexa and possibly a headphone jack.
I'm actually pretty sold on Alexa. I have two Echo Dots and a ton of WeMo devices, thermostat, security, etc.
I wanted the Alexa integration, to be honest.
Just wanted to give an update. S7 is still going strong on Nougat with no issues. Battery life is good for me (except when I play games which is most of the time ) and performance is great. Definitely better than the G3, but I really had no issues with the G3 performance-wise, but I can tell a difference in response on certain apps/games.
Still miss the G3 and wish I could have made it work, but it has since been retired to the recycle bin. :crying:
Now in my family, my oldest daughter and my wife have S7s as well. My daughter was the first to get it. Then me. Then my wife. Our other daughter has an iPhone 7s. Tried to get her to switch to Android, but she does have a lot wrapped up in her phone as far as music, apps, etc. Plus, she as an Apple Notebook, so in many respects, it all works for her. I just hate when she has issues with it not backing up photos and such correctly. And same with her music and trying to get it off the phone. One of the major reasons why I never went to an iPhone after seeing all the issues my daughters had with their iPods so many years back. That pretty much told me to stay away if I can't easily backup up music and files from my phone.
My one year old V10 has developed issues with the charging port. Won't fast-charge, won't connect to PC, but will slow charge. I've ruled out cables, charging bricks, and the battery itself as the issue as they were all fine the day before. I can deal with the loss of fast-charging on the phone by charging my spare OEM LG batteries in my LG charging cradle. The big problem that it has also started having the problem of rapid battery discharging. About 3-4 times faster than the day before the issue started. Was getting nearly a full day of use from fully charged battery, now just 4-5 hours. Checked battery usage stats and found nothing new or unusual. Has to be hardware related. Really don't want to toss out and replace the phone yet. Is there anything I can try to fix issue?
vouty said:
My one year old V10 has developed issues with the charging port. Won't fast-charge, won't connect to PC, but will slow charge. I've ruled out cables, charging bricks, and the battery itself as the issue as they were all fine the day before. I can deal with the loss of fast-charging on the phone by charging my spare OEM LG batteries in my LG charging cradle. The big problem that it has also started having the problem of rapid battery discharging. About 3-4 times faster than the day before the issue started. Was getting nearly a full day of use from fully charged battery, now just 4-5 hours. Checked battery usage stats and found nothing new or unusual. Has to be hardware related. Really don't want to toss out and replace the phone yet. Is there anything I can try to fix issue?
EDIT: One more issue to add to above - Battery draining to 0% while phone is completely POWERED OFF!
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Well, with the info from your other post it sounds like a hardware issue. The V10 has a 1 year warranty. How precise are you when you say one year?
Heck, we don't condone fraud, but if if it's something they can deby and say that it's the battery, brick your phone and request a replacement. Just make sure you're still under warranty.
Волк said:
Well, with the info from your other post it sounds like a hardware issue. The V10 has a 1 year warranty. How precise are you when you say one year?
Heck, we don't condone fraud, but if if it's something they can deby and say that it's the battery, brick your phone and request a replacement. Just make sure you're still under warranty.
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Unfortunately, about a month out of warranty. That's why I'm looking for a DIY solution. Very disappointing that I should have this issue on an expensive flagship phone from a major manufacturer.
vouty said:
Unfortunately, about a month out of warranty. That's why I'm looking for a DIY solution. Very disappointing that I should have this issue on an expensive flagship phone from a major manufacturer.
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Yikes. Yea, we also shouldn't have to deal with a boot loader that doesn't respond to half the commands.
Волк said:
Yikes. Yea, we also shouldn't have to deal with a boot loader that doesn't respond to half the commands.
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Even more so disappointing since there is so much to like about this phone. I came to the V10 from a Galaxy S5 which was just the absolute champion of rugged durability and awesome hardware specs of it's day. Until now the V10 has impressed in every way I need as a stalwart daily driver, from the best camera in the business to the fantastic screen, killer audio, and one of the last flagships to sport a removable battery.
The hardware business has always been brutal for these manufacturers to turn a profit, but I think maybe what we are seeing now is a lot of cost-cutting, corner-cutting moves by the OEMs to save a few pennies at the expense of durability. I mean, I have 10 year old flip phones in a box in the garage that still power on and work for god sakes!!!
vouty said:
Even more so disappointing since there is so much to like about this phone. I came to the V10 from a Galaxy S5 which was just the absolute champion of rugged durability and awesome hardware specs of it's day. Until now the V10 has impressed in every way I need as a stalwart daily driver, from the best camera in the business to the fantastic screen, killer audio, and one of the last flagships to sport a removable battery.
The hardware business has always been brutal for these manufacturers to turn a profit, but I think maybe what we are seeing now is a lot of cost-cutting, corner-cutting moves by the OEMs to save a few pennies at the expense of durability. I mean, I have 10 year old flip phones in a box in the garage that still power on and work for god sakes!!!
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I know the feeling. I have had two nexus phones, both had such a disgustingly poor camers, and with the lack of ability to add an sd card, I switched to something that would be rugged, and have some great features. My first phone was the LG G2x. Another ground-breaking flagship. It was the first dual-core phone. Unfortunately the engineering was such that the developers couldn't get a fully functioning LP ROM. To make weird engineering worse, they had partnered with Nvidia to make it and uses a closed-source software component. They never released the source, of course, and there was a lot of finger pointing at that being most of the issue.
Tmobile replaced mine after my 1yr because of my FPS wasnt working. I just flashed a stock .kdz and locked my bootloader before hand.
Had a launch Nexus 6p that I bought from the google store, I never purchase extended warranties and have never needed one since every device I've ever owned since my Treo 650 has lasted well beyond its useful life but was still perfectly functional. Hell, I still have a S3 rocking for my kid and it works fine all these years later.
A few months ago I started having the 15% shut off error. Noticed it, wasn't a huge deal because I rarely use the device that low. Few days ago it started getting progressively worse and now the device will turn off between 30-50% depending on the day. Obviously this isn't ideal.
Never had a device do that, ever. Was pretty disappointed actually as this is an obvious hardware issue and was contemplating skipping on Nexus / Pixel devices in the future, heck was even thinking of having an affair with an IPhone for a bit. It had been a long time (since the 3g) and sometimes change is good. The 6p and 5x have had a number of issues, enough that there are class action suits floating around.
Anyway, I wasn't going to call Google. I mean this device was well past warranty, no extended was purchased so why bother calling right? Well I got a wild hair and decided to do just that. Setup a return call and a minute later had someone calling me back.
Explained the issue, told him I wasn't sure if there was anything they could recommend or do but wanted to check. 5 minutes later he is sending me the email for RMA and new device.
Now technically Google didn't have to anything. I know that, I'm appreciative of their efforts to keep me happy. I never asked for nor demanded a replacement, it was offered and for that I am very grateful. I'm not sure if the class action lawsuits over 5x and 6p issues are causing them to be extra cautious, I don't know if this is really par for the course with them. I've never had issues in the past and hope I never do in the future.
Obviously it is preferable for the user to not have to deal with this crap but how a company responds to these issues is important. Easy to sing praise at a company for developing the perfect device that lasts you 4 years when most probably dump it in 2. Harder when the POS you bought is starting to die 14 months in and on hospice at 16 months and the issues are severe enough that class action is talked about. Either way, Google deserves some credit for stepping up to the plate when they didn't have to. I'm a happy user.
I can't say this will occur for everyone with the same issue. What I will say is that if you're out of warranty, don't let that keep you from calling and talking about the issue.
Thank you Google and the Google support staff. Service like that will keep me in Pixels and whatever from the google store forever.
I may try this soon because mine is doing the same thing...
I had the same issue on my XL.... shutting off with no warning after 2-4 hours at about 40-50%, yet I could boot into recovery and stay there until at least 20%. So had accelerated battery loss and an early shutoff.
Bought it open-box off Swappa, so had no Google receipt, but on a whim, opened a support issue (text) from my 6P, which worked fine. I was offered an exchange no-problem. I chose to send in my phone first and had the replacement in less than a week.
FWIW, I think my issue started when I flashed May update and charged it after using a QC 2.0 charger. I usually use a Qi charger and charge it overnight.
I had exactly the same, well outside the standard 1 year warranty. Used the online agent chat to explain the early shut off problem. They instantly suggested an RMA, I didn't have to beg or ask for a replacement. I Ended up getting a brand new phone in its retail box. I saw someone else in another thread say Google offered a full money refund as they didn't have a like for like replacement available. Well done Google!
I got a refurb.
That's awesome to hear. I think they're taking the bad press very seriously.
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
leondestiny said:
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
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Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
Aridon said:
Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
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so you have had it since launch ? meaning nearly 2 years or so?
i have mine since about a year now, i hope i wont experience the same issue.
the only thing i experienced was statusbar clock freezing on me sometimes.
and very slight graphical glitches within certain apps.
Colchiro said:
I got a refurb.
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Me too. I have another 5 months with Nexus Protect.
Refurb came in today and what a total POS. Shuts off randomly from 30 seconds to 20 minutes. You can see the battery % getting all crazy from 93% to 73% to 83% then boom off. Going to call google tomorrow to let them know. Stupid thing died half a dozen times between setup and the apps finishing to download. They must have absolutely zero quality control over at their refurb center.
This will be my last Huwei device and my wife won't buy another LG product either. They really screwed the pooch on that device gen.
Giving me a full refund. Just have to send in both devices.
Mod please feel free to merge the two threads I looked on the first page and saw nothing when I posted.
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
kornklown69 said:
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
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I love Google. They just took my word that I'd tried everything and couldn't sort it and sent a refurbished phone. It works perfectly and I love it! Now and then when you call you get the odd person who is hard to talk to but that is usually someone in an Indian call centre that doesn't really understand my problem. It took under a week for me. It can take up to two weeks but you should really get it within 5 working days.
I have the same horrible battery issue and am speaking to Google now. Do you think I should mention that I also have a cracked screen (but this is not why I am trying to get a replacement at all)? Or do you think I should say nothing and they wont have an issue still replacing it when I send it in?
EDIT: Nevermind, I mentioned it to the support person and assured him that it was not the reason for wanting a replacement and he said they cannot make the same exception anymore, but if I wanted, they could send me an advance refurb but then they'd bill me for the screen which would not be covered. He is having trouble telling me the screen cost though first...
Not sure if it's worth that for just a refurb at this point. POS phone. I told him I'll hold off for now.
I didn't opt for the "advanced" replacement (where they ship a phone first and charge my CC), yet they appeared to have shipped my refurb shortly after I shipped mine. I got my refurb about 3 business days after shipping mine and confirmation about 5 days after I had my phone that they had received my defective one. My refurb looked great (as did my defective phone)
Talked to support on chat and they took care of me (even though i didn't have a warranty and my phone is 2 years old) as a one time courtesy. Google customer service is pretty awesome! phone will be here within a few days. ?
google took care of me as well. my replacement will be in tomorrow. I have had my 6p since launch. only swapped out because of the obvious battery issue.
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
fabiocastilhos said:
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
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3 business days
Sent from my Nexus 6P using Tapatalk