Hi guys. I'm totally new to the android/smart phone world btw. Anyways, I recently got my Samsung Galaxy S2... first thing I noticed, my touch screen wasn't working. I popped the battery in and out and then it started working as it should.
My phone was working fine this morning, then all of a sudden out of no where, the touch screen stopped working again. I've tried turning on/off the phone multiple times. I've taken out the battery and even my SIM card nothing... i'm worried.
Has this happened to anyone else? Is there a fix? Do i have to go through Samsung? I hope not. Incase anyone asks, I did not root my phone.
Any help/feedback would be appreciated.
When the touchscreen stops working... were you charging the phone at that time?
The first time i turned on my phone, was actually by accident and it was charging.
However, just earlier now, it was not. it was just sitting on my computer desk. The home button, lock button and touch capacitive buttons work.... but i can't get past the lock screen
you could try a factory reset to see if its software related, but it sounds like hardware. I would definitely Return the phone .
I guess I can't do a factory reset, since I can't get into any of the menus... man this sucks. I spent $900 *gulp*
To do a factory reset,
1. Turn the POWER OFF, pull the battery out and put it back again.
2. Simultaneously press and hold the Volume Up, Home and Power button
3. If the Samsung Symbol appears, release the Power button
4. A Boot Menu will then show, Use the volume up/down to choose wipe data/factory reset.
touch screen not needed this way.
oo that's interesting... I tried it. and it didn't get to a boot menu. maybe I was doing it wrong. I tried a few different ways, but no success. It turns out I have warranty with the store. They're going to replace it for me Thanks for the feedback guys. Awesome forums.
Something similar happened to me yesterday. When I had the in-box USB cable attached to a BoxWave VersaCharger (combined AC/DC charger), and the VersaCharger was plugged into 120V AC, the touchscreen would stop working. As soon as I unplugged the USB cable from the SGS2, or plugged the VersaCharger into a 12V DC lighter socket, the touchscreen would work fine.
I've got the same problem as the OP... I had my phone charging overnight and this morning when I first went to use the phone I could not unlock the screen. I could wake the screen via the home button, and see I had a missed call etc but it just wasn't responding to touch. BTW I can't remember if when I first tried to unlock the phone if it was charging or not but really this shouldn't matter.... oh and btw, I'm not rooted or anything either! Naturally I rebooted the phone but still the same problem....so I tried a battery pull and still the same problem. Just now I did a factory reset but the touch screen still isn't working! I guess this is a hardware problem so I'm going to get it fixed under warranty by Samsung! Gutted that I will likely be without my phone for a week or 2!
EDIT, UPDATE...
Well, I was just on my way to the repair shop Samsung warranty had told me to take it too, and I took my sim card out to put in my old Hero (the only thing I hadn't tried!) and I couldn't believe it but the touch screen started working fine again! Weird, but that is now my advice if anyone else has a problem with their touch screen not working - oh and I took the sim out whilst the phone was still turned on. Crisis averted!
UPDATE 2
Sadly this has happened about 4 times to me now and I'm just waiting for the inevitable next time. Each time doing a factory reset then taking the sim card out seems to bring the screen back to life (though last time not immediately) but I shouldn't have to put up with this. Problem is, I don't want to send off a seemingly perfectly working phone to get repaired as I fear they will struggle to notice the problem, never mind fix it! I'm hoping a new firmware comes out soon, in the hope that it may resolve my issues...
Me as well ...
I have had this happen to me twice now (Touchscreen not responding).
The first time I had just installed a game and thought it must have been related to that. Pulled the battery and no joy, left it for a while and it came back to life...
Second time I was surfing the web and it stopped responding, pulled the battery and left it for maybe a minute but no joy .... pulled the battery again and left it for probably 20min and it came back to life. When it came back up I noticed the livewallpaper had been turned off and my widgets were gone from the homescreen.
What I did notice when it wasn't working was it had "safe mode" displayed at the bottom left of the screen
Have the Same Problem
Have the same problem i Mine and was super exicedat first it worked fine and after charging the touchscreen stopped working i pulled the battery out and put it back in but no luckso im gonna return mine to the shop hope they replace it
Moral:AT FIRST SUPER EXICTED BUT NOW SUPER ANGRY
Same issue - Is there ANY way to save my data before I send it in for repair/replace?
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
blaubeer said:
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
Click to expand...
Click to collapse
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Nitrile said:
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Click to expand...
Click to collapse
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
blaubeer said:
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
Click to expand...
Click to collapse
get a USB jig off ebay or amazon to reset the flash counter. should not cost more than 5 or 6 euros, shipped.
anyways you need to flash CF-root through ODIN if you are coming from stock. instructions are all in chainfire's cf-root thread.
Nandroid Restore
So I successfully rooted, used CWM to do a Nandroid backup, mounted the sd_card and saved the contents (including the nandroid backup) to my PC, reflashed the stock rom & kernel, usb-jigged it to get the counter back to zero/original and sent the phone in for repair. My efforts paid off as they repaired it without question under warranty. I just received the phone back and today set about restoring my backup:
Copied the sd_card contents I'd saved to my HDD back onto the phone
Re-roooted it with Cf-mod.
Used CWM to restore the backup I took before sending it in
It restored boot/system/data/cache successfully
selected reboot now in CWM
The result is that it is still missing all my apps. It only seems to have the "data" like my camera shots and SMS messages, system settings like whether bluetooth is on or off, the volume level, Wifi networks etc. So something was restored. But there is no Google Account configured, the lock screen picture is the default not the one I had beforehand, and as I said, all the apps - the main reason I did this whole thing as my personal data is all backed up to the cloud on a regular basis anyway - have not been restored. Am I confused? I thought a nandroid backup took a complete snapshot of everything, apps included.
Finding out the list of Apps I had in order to reinstall them is not an issue - I have a list of everything I had installed saved on AppBrain. But if I reinstall the apps, all the settings (or progress in the games) within those freshly installed apps will be back to square one, not where I left them, right? Or should I reinstall the apps and then restore the data partition over the top again?
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
achillies400 said:
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
Click to expand...
Click to collapse
Nope, no screen protector or any kind of case for that matter. Anyway, that isn't my issue anymore. The touch-sensitive unit was defective, the phone was repaired under warranty. My issue now is getting my apps & settings back. I have meanwhile read elsewhere that Nandroid doesn't back up the apps - pretty deceptive "backs up everything!" "it is like time travel" etc comments around here then.
Anyway, I reinstalled all the apps I had previously, and thought by reapplying the data partition from the nandroid backup it might then bring back the settings for the reinstalled apps. Instead all it did was remove all those apps again - now I am really confused. How come the restore DOESN'T bring back the apps I used to have, but DOES remove the ones I subsequently install. Does Nandroid touch the apps or doesn't it?
Touch screen not working
So i am having a very peculiar problem related to the GT-I9100 Touch Screen.
I bought the phone from Saudi Arabia and I live in Bangladesh at the moment. So for now I don't have warranty.
I bought it on 4th of this month. It had 2.3.3. So I updated it to 2.3.5. I did not use the phone much before that so I don't know if this problem was there before.
So here is the problem.
First time I noticed it when i pulled the phone from my pocket and could not unlock the pattern. First I thought I forgot the pattern. After sometime I noticed that i could not touch the buttons. I was dragging my finger over the points but there was no connecting line. I restarted the set. But it still did not work. After sometime I took the battery out. And after that it started normally and unlocked. And the touchscreen is totally fine.
I tested it using *#0*#. And every single point in the screen registers touch.
After that this happened couple of times. First couple of days I thought it was a pattern unlock problem. But i tried PIN and Password even using no unlock. It happened in every case.
So after couple of days it totally stopped happening.
But from yesterday it is happening again. And today it happened 3 times.
So today as I had no unlock protocol i tried tapping Home twice. As this brings on the voice command menu. And for the first time i was in the phone without touching the screen.And first i noticed the Menu and Back Soft keys works.And the touchscreen still does not work. And i noticed some thing weird. Always some thing in the screen is Selected. In Menu the + Icon is selected. In first screen the Map icon is selected. Also in Recent Apps the first App is selected. So after a lot of reboots it is back to normal again. Now i see something interesting. In the Battery Usage Graph i can see some really sharp drops. 3 times. Looks like when this happens phones charge takes a nose dive.
So here is the Gist.
Info related the Problem:
1. Usually happens when the phone is my pant pocket for sometime. It does not happen if it is sitting on the table.
2. Touchscreen gets totally disabled.
3. I have no idea why this happens.The exact reason behind it.
4. Battery Charge takes a nose dive when this happens. See the attached images.
5. I still don't know how to bring it back. Sometimes a simple reboot works. Sometimes I have to pull the battery. And sometimes it works on its own.
6. Every other function of the phone works. Like music playback using my UE 200vi music keys using PowerAMP, Siri(Android version), Call can be received using headset.
Battery nose Dive:
dl.dropbox.com/u/30943431/SC20111115-203017.png
dl.dropbox.com/u/30943431/SC20111116-202913.png
Also the selection
dl.dropbox.com/u/30943431/SC20111116-202146.png
So this is the thing. My biggest problem right now is, I don't know why it happens and I don't know how to bring it back from this situation. If I knew I could make sure I don't get it again or I would just fix it every-time. As when this happens I cant make calls or anything which requires the touchscreen.
So guys help me if you can by giving ideas. As i will not go back to KSA in 6 months. So buying a $550 phone unlocked was a total waste. As i cant use it here.
Thanks a million in advance.
---------- Post added at 09:29 PM ---------- Previous post was at 09:13 PM ----------
Sorry for this. But looks like i cant post outside links before i have 8 posts. So i removed the "ht tp : //" part of the links. Copy paste in browser address bar and it will open fine.
And also the next time it happens i will do a video to shou you guys.
Having the same problem while charging touch screen doesn't work
Stock charger and usb cable
i was on CM7 but that happend so i flashed stock but no luck
I will write more observations
Hi everyone,
I've been lurking for the past year or so, but now I got a problem of my own and I hope I can solve it with your help.
For a while now, almost every time, I picked up the phone, tried to check mail, or do something, and it wouldn't do anything. It seemed like it was turned off, except I couldn't turn it on by pressing the power key. It wouldn't react to touching the screen, menu button, plugging in headphones, the USB cable, pressing hardware buttons, sending myself a mail/sms, or calling myself, the alarm didn't go off (especially troublesome), it was, for all intents and purposes, completely frozen, until I removed and reinserted the battery. Then, I could normally turn it on and it seemed like everything was in order and a new message or email (in the account that triggers a notification) was waiting for me.
This started after I upgraded to ICS (official). I also rooted the phone with CF-Root. Everything was working fine, except for these freezes.
Last week, I had enough and I did a factory reset. After that, it seemed to be ok, until 2 days ago, when I flashed it with ICS 4.0.4 and rooted it again. It was fine for 2 days, today it started freezing again. I did not install any new apps - all the apps were (re)installed immediately after the flashing.
I *did* have some problems with the camera (I couldn't see what I was shooting, I found out that it's probably a wrong version of CF-root, so I reflashed that, problem persisted, I reflashed just the kernel of official 4.0.4 and the problem disappeared. This is all I did before I noticed the problem again.
I would think that it might be because of the SD card, some app or something else, but to the best of my observing, it ONLY happens, when a notification should be triggered - instead, the phone freezes.
Any ideas?
Thanks,
Ben
i think your RAM is on its maximum level, try cleaning your RAM once in a while.. go to your Task Manager (if you're on a stock firmware)
I have a GT-I9100 running cyanogen 10.2 on the 24th August nightly.
I was using the focal camera app that came with 10.2 and was taking some pictures with the flashlight on, after a little while focal froze so i used to home button to get out of there, but the LED was still on. I pressed the lock button and put the phone to sleep which turned off the LED, but when i tried getting back to using the camera i got "Could not connect to camera", so i restarted my phone to try and fix it. It was fixed, but when the phone booted up again i had gone from ~35% battery to 12%.
I went in to the gallery to look at the pictures that i had taken, and got the message "0 Images/Videos available". I can access and see files on the the internal SD on my computer via USB but i can't open any pictures. My external SD card isn't showing up in the windows file browser, but both the internal and external memory shows up on Settings > Storage. I used the phone file browser to try and go in and look if i could see my stuff there, but it spazzed out and now it freezes everytime i try to start it.
Then i thought i'll boot into recovery and see if the phone would detect the storage units in there, i got to the Samsung logo, and then just black, pulled out battery and tried to do a normal start, but still just black, the only thing i could do was to go into download mode.
I put the charger in and left in for 1-2 minutes, then tried to start the phone again. This time it worked! And somehow I'm back to 30% battery again. Huge relief, thought i had a soft brick.
The problem still persists though, no pictures in gallery, any help i greatly appreciated!
*Noticed the spelling error in title, any way to correct?
Cm10.2 is still in early stages . Best bet Use cm10.1 for a while till 10.2 is good to use as a daily driver. Also read cm thread for hints as to why this happens:thumbup:
---------------------
alliance+siyah
It's fixed! And i have no idea how i did it. I let it charge over night, then restarted the phone, now everything is back.
Hello all,
I have a Moto Z Force Droid (XT1650-02). It's running on Android version 8.0.0, and build number OCLS27.76-69-6. It was acquired from Verizon. It is not rooted (sadly), and the bootloader is locked. It has 32GB of internal storage, however, I added an SDCard(64GB) to increase that storage space.
I'm having some problem(s) with my SDCard, or more so its usage as adopted storage. I've had the phone with the storage for quite a while and everything has been fine. However, 3-4 days ago was when the issues started. One night, my phone was acting really laggy. Which I just chalked up to tech being tech. I let it sit for a bit, tried rebooting it, etc. Well, as time progresses it seems to me that Facebook Messenger is what's slowing it down. So, I try uninstalling it. Of course, this isn't working and android just keeps giving me a helpful little notification that the app is uninstalling (for much longer than it *should* take). I figured I'd reboot into safe mode and try uninstalling it from there. The phone powers off and reboots fine. However, when I tried to unlock the screen, the entire phone froze and crashed after a minute or two. Once it reboots, it gets stuck in the bootloader (or, more specifically, where it says "DROID" and there are little shiny spots moving around the letters). So I used the power button to force the device off and try rebooting again. Again, boots up fine but it freezes at unlock and the cycle starts again.
Around 2 days ago I took it to a Verizon store. Originally I was just told I was going to have to factory reset (which I didn't want to because all the pictures I have and such would be lost. Apps are backed up by Google though). They told me to take out the SDCard, to help save what I could. Then, I got the bright idea to try booting without the card. This time the phone booted fine and unlocked like it should (the only problem now is that I had no internal storage and all the apps that were on the SDCard aren't loading since no SDCard).
When I leave the phone on and install the SDCard, I can browse the internal storage again. However, I can't see any of the files when I try transferring them to PC over USB. As well, after a while of using the phone, or even letting it idle, it will eventually crash and go back to the above botting and not-unlocking scenarios.
Based on how/when the problem started, and the logcats I've grabbed as the phone was crashing, I have reason to believe it has something to do with Facebook Messenger not being removed correctly. [Logcats in the comment below.]
Any help would be greatly appreciated. As well, please tell me if there's anything that needs clarification. (Sorry for the wall of text. I just don't know what else to do at the moment.)
Logcats:
View attachment First.txt
View attachment Second.txt
View attachment Third.txt
So. Bit of an update.
Turns out it's not actually just getting locked in the bootloader. It seems it's been doing a soft reboot.
I've been running "adb logcat" whilst trying different things, until the phone crashes. That's how I got the previous logcats. However, upon "rebooting" the adb logcat continues to run. I can provide a logcat for those, should anybod want it.
WeButterTheBread said:
Hello all,
I have a Moto Z Force Droid (XT1650-02). It's running on Android version 8.0.0, and build number OCLS27.76-69-6. It was acquired from Verizon. It is not rooted (sadly), and the bootloader is locked. It has 32GB of internal storage, however, I added an SDCard(64GB) to increase that storage space.
I'm having some problem(s) with my SDCard, or more so its usage as adopted storage. I've had the phone with the storage for quite a while and everything has been fine. However, 3-4 days ago was when the issues started. One night, my phone was acting really laggy. Which I just chalked up to tech being tech. I let it sit for a bit, tried rebooting it, etc. Well, as time progresses it seems to me that Facebook Messenger is what's slowing it down. So, I try uninstalling it. Of course, this isn't working and android just keeps giving me a helpful little notification that the app is uninstalling (for much longer than it *should* take). I figured I'd reboot into safe mode and try uninstalling it from there. The phone powers off and reboots fine. However, when I tried to unlock the screen, the entire phone froze and crashed after a minute or two. Once it reboots, it gets stuck in the bootloader (or, more specifically, where it says "DROID" and there are little shiny spots moving around the letters). So I used the power button to force the device off and try rebooting again. Again, boots up fine but it freezes at unlock and the cycle starts again.
Around 2 days ago I took it to a Verizon store. Originally I was just told I was going to have to factory reset (which I didn't want to because all the pictures I have and such would be lost. Apps are backed up by Google though). They told me to take out the SDCard, to help save what I could. Then, I got the bright idea to try booting without the card. This time the phone booted fine and unlocked like it should (the only problem now is that I had no internal storage and all the apps that were on the SDCard aren't loading since no SDCard).
When I leave the phone on and install the SDCard, I can browse the internal storage again. However, I can't see any of the files when I try transferring them to PC over USB. As well, after a while of using the phone, or even letting it idle, it will eventually crash and go back to the above botting and not-unlocking scenarios.
Based on how/when the problem started, and the logcats I've grabbed as the phone was crashing, I have reason to believe it has something to do with Facebook Messenger not being removed correctly. [Logcats in the comment below.]
Any help would be greatly appreciated. As well, please tell me if there's anything that needs clarification. (Sorry for the wall of text. I just don't know what else to do at the moment.)
Logcats:
View attachment 4613124
View attachment 4613125
View attachment 4613126
Click to expand...
Click to collapse