New to this, still trying to figure things out.
I unlocked the bootloader (and hence lost my DRM keys) and now I'm not able to login to any of Sony's services like Backup and Restore, Xperia Lounge, and What's New. Is this normal?
Also, would flashing this fix that problem (I think its supposed to simulate the DRM keys)? I have the latest stock ROM installed.
https://forum.xda-developers.com/xp...oot-automatic-repack-stock-kernel-dm-t3301605
To be specific, these are some of the Sony services not working.
- When I try to add my Xperia account to the device, it says "Could not activate Xperia services. Could not retrieve account information. Try again later."
- I get the same message when logging into Xperia services in the "Xperia Lounge" app.
- The "Backup and Restore" app fails to sign in to Sony Online Backup with my Google account.
- The "Backup and sync" option in Xperia keyboard options does not work. It fails to sign in with my Google account.
- The "What's New" app says "No network connection".
Thanks!
chicago135 said:
New to this, still trying to figure things out.
I unlocked the bootloader (and hence lost my DRM keys) and now I'm not able to login to any of Sony's services like Backup and Restore, Xperia Lounge, and What's New. Is this normal?
Also, would flashing this fix that problem (I think its supposed to simulate the DRM keys)? I have the latest stock ROM installed.
https://forum.xda-developers.com/xp...oot-automatic-repack-stock-kernel-dm-t3301605
To be specific, these are some of the Sony services not working.
- When I try to add my Xperia account to the device, it says "Could not activate Xperia services. Could not retrieve account information. Try again later."
- I get the same message when logging into Xperia services in the "Xperia Lounge" app.
- The "Backup and Restore" app fails to sign in to Sony Online Backup with my Google account.
- The "Backup and sync" option in Xperia keyboard options does not work. It fails to sign in with my Google account.
- The "What's New" app says "No network connection".
Thanks!
Click to expand...
Click to collapse
The issue isn't DRM here. The giveaway was What's New saying "no connection". It shouldn't say that normally evem with unlocked BL.
From what I can see there's an Internet connection problem. Does your browser work correctly? I.e. Can you go online at all?
I'm pretty confident that a reflash or factory reset will fix your issue.
trax7 said:
The issue isn't DRM here. The giveaway was What's New saying "no connection". It shouldn't say that normally evem with unlocked BL.
From what I can see there's an Internet connection problem. Does your browser work correctly? I.e. Can you go online at all?
I'm pretty confident that a reflash or factory reset will fix your issue.
Click to expand...
Click to collapse
Is it possible to be a safetyNet issue ?
Marmalux said:
Is it possible to be a safetyNet issue ?
Click to expand...
Click to collapse
I haven't used those apps in a while so I can't tell you whether Sony made them rely on SafetyNet but they didn't rely on it before.
If anyone else is having this issue here is how I fixed it, if I remember correctly. I installed a custom kernel that simulates the DRM keys and then cleared the data for the Xperia Services app and Xperia Lounge app. The Xperia Lounge app, What's New, and Backup and Restore then started working. I'm pretty sure just clearing the data without simulating the DRM keys would have worked too.
chicago135 said:
New to this, still trying to figure things out.
I unlocked the bootloader (and hence lost my DRM keys) and now I'm not able to login to any of Sony's services like Backup and Restore, Xperia Lounge, and What's New. Is this normal?
Also, would flashing this fix that problem (I think its supposed to simulate the DRM keys)? I have the latest stock ROM installed.
https://forum.xda-developers.com/xp...oot-automatic-repack-stock-kernel-dm-t3301605
To be specific, these are some of the Sony services not working.
- When I try to add my Xperia account to the device, it says "Could not activate Xperia services. Could not retrieve account information. Try again later."
- I get the same message when logging into Xperia services in the "Xperia Lounge" app.
- The "Backup and Restore" app fails to sign in to Sony Online Backup with my Google account.
- The "Backup and sync" option in Xperia keyboard options does not work. It fails to sign in with my Google account.
- The "What's New" app says "No network connection".
Thanks!
Click to expand...
Click to collapse
Hello. We have just changed region of the phone and after that I can not use Xperia services as well. I have cleaned the cache, data, made a factory reset, but none of them fixed the issue for me. I am still getting the same message: "Could not activate Xperia services. Could not retrieve account information. Try again later."
Related
I backed up everything to the free version of 'My Backup' and transferred the files to my desktop PC. I've done a factory reset of the phone and want to restore my files. Google Play won't let me me reinstall 'My Backup', says it's installed, but since the factory reset, it's obviously not and isn't in 'manage applications'. How on earth do I reinstall 'My Backup' in order to restore the backups?
wat r u using for backup,and did u sign in while u installd new rom
rocky23 said:
wat r u using for backup,and did u sign in while u installd new rom
Click to expand...
Click to collapse
I backed up my phone with this https://play.google.com/store/apps/...DEsImNvbS5yZXJ3YXJlLmFuZHJvaWQuTXlCYWNrdXAiXQ..
Then factory reset the phone. ICS was installed few days ago and is still on ICS after the factory reset, which is fine by me. After the phone had rebooted, I signed into gmail and it's restored my contacts and calendar events to my phone, so that bit is fine. At the moment, I can buy and install the paid version of 'My Backup' and that would work, but I just installed the free version last night on a 30 day free trial. I've cleared data in my 'market' app, in the hop it would clear google play and let me reinstall, but it still says installed.
Well, it seems to be sorting itself out now, but I'm a little confused what happened here. I rebooted the phone just now, and then google play changed from 'installed' to 'install'. But, underneath that it says
'you don't have any devices', even when I'm connected by USB. If I click on install, a message says “You haven’t accessed the Google Play Store app on your device with this email account." and these possible reasons:
https://support.google.com/googleplay/bin/answer.py?hl=en&answer=1141080
I'm signed in with my gmail account though. I don't have a google play store app on my phone, just the market app and a google app.
So anyway, the phone was asking me if I wanted to use tw launcher or launcher pro, so I selected launcher pro, my wallpaper returns and my desired dock settings. So I suppose google must have backed up more than I realised prior to the reset. And now, all my apps are there including 'My Backup', lol. But the phone isn't completely restored the way it should be. So I'm currently using 'My Backup' backup files to hopefully restore it completely and get it looking exactly the way it was.
Go into the market app on your phone and it will update to the play store on its own. Also install your app from the phone not the website since you have to use the phone before the website for the website to know about the phone.
All of a sudden Google Play Store stopped working. When I try to start it up, I get a screen "Authentication is required. You need to sign into your Google Account." and a [Retry] button. When I press the button, I get the same screen again.
I've checked that there's no firewall, my Google Account is working (checked from the PC), I've cleaned the Play Store data, all to no avail. I tried removing the account but that is not allowed, I need to do a factory reset for that -- something that I'm not particularly looking forward to.
Any idea what is going wrong and how I can recover?
sciurius said:
All of a sudden Google Play Store stopped working. When I try to start it up, I get a screen "Authentication is required. You need to sign into your Google Account." and a [Retry] button. When I press the button, I get the same screen again.
I've checked that there's no firewall, my Google Account is working (checked from the PC), I've cleaned the Play Store data, all to no avail. I tried removing the account but that is not allowed, I need to do a factory reset for that -- something that I'm not particularly looking forward to.
Any idea what is going wrong and how I can recover?
Click to expand...
Click to collapse
clear data for google services framework, and force close it and reboot, or idk, downgrade the play store, also its odd that u cant remove ur acc, it should let you remove it if u go in settings accounts and as far as i can remember long press your account, hope i helped
Ranomez said:
clear data for google services framework, and force close it and reboot,
Click to expand...
Click to collapse
That did not make a difference.
or idk, downgrade the play store,
Click to expand...
Click to collapse
How can I do that?
also its odd that u cant remove ur acc, it should let you remove it if u go in settings accounts and as far as i can remember long press your account,
Click to expand...
Click to collapse
When I try this, it asks for confirmation, I press 'Remove account' and then comes a dialog similar to "this account is required by some applications, you can only remove it by resetting the phone to factory defaults (...)".
sciurius said:
How can I do that?
Click to expand...
Click to collapse
im not sure if u can, but if u installed the market using the froyo gapps installer in a thread from here you should be able to go to settings->applications->manage apps and find play store and click on it and downgrade, a button where uninstall would normally be, also u could tell me ur device and android version and where u installed gpps from, thatd really help me at helping you out
Ranomez said:
im not sure if u can, but if u installed the market using the froyo gapps installer in a thread from here you should be able to go to settings->applications->manage apps and find play store and click on it and downgrade, a button where uninstall would normally be,
Click to expand...
Click to collapse
My button reads [Uninstall updates]. After doing so, I get the old Market application again. However, when I start it, I get "Error: Authentication required. Please log into your Google account."
I tried uninstall Market and restore (from TitanumBackup) - no difference.
also u could tell me ur device and android version and where u installed gpps from, thatd really help me at helping you out
Click to expand...
Click to collapse
Archos 10.1IT running UrukDroid 1.6.4 (Based on stock archos Froyo 2.2)
Actually, I have the feeling that Market (and Play) try to start some authentication service, that fails or is missing.
sciurius said:
My button reads [Uninstall updates]. After doing so, I get the old Market application again. However, when I start it, I get "Error: Authentication required. Please log into your Google account."
I tried uninstall Market and restore (from TitanumBackup) - no difference.
Archos 10.1IT running UrukDroid 1.6.4 (Based on stock archos Froyo 2.2)
Click to expand...
Click to collapse
hmm............try using the program u used to install market again, but first try after uninstalling updates to clear cache and data for google services framework and market, and also try to force stop them, otherwise try to reuse the app u used to install market
I removed the google apps and reinstalled them (several times, several ways). Finally success after reinstall using ArcTools. Now I can start Google Play. I asks me to create an account and it seems to work again.
Thanks for the assistance!
Again, I lost Google Play. Same symptoms: it says I need to sign in or create an account first, but doesn't give me the opportunity to do so.
I removed everything Google related. Re-installed Market (using ArcTools) but Market just doesn't get installed. Similar when trying to install Play using ArcTools: all tools get installed but there's no Play.
When restoring Market or Play from backup I have the same problems decribed in the beginning of the message.
Really puzzling - and frustrating.
I accidentally deleted several system apps, well, without knowing if they were really that important. So now Play Store crushes as soon as i tap to open it, gmail as well, Google Plus, basically every app that has Google in it's name. And i keep getting an error with Google Service Framework, when i try to connect to the internet using Google + app, the error
HTML:
"No connection; Couldn't connect to the server"
and this error keeps popping up every time i press okay,
I also get this error after restarting the phone;
HTML:
Unfortunately, the process com.google.process.gapps has stopped.
I'm using Sony Xperia P LT22i running Android 4.1.2. I think i've messed up my phone coz i can't do anything apart from use the browser, make and receive calls and send texts. How do i go from here to restore it? I've tried a factory reset, it comes back in the same way. I've also tried installing both Google Services Framework apk and Google Play Store, but still nothing works. Same Same errors. I'll appreciate any help i can get. Thanks.
stupidnerd said:
I accidentally deleted several system apps, well, without knowing if they were really that important. So now Play Store crushes as soon as i tap to open it, gmail as well, Google Plus, basically every app that has Google in it's name. And i keep getting an error with Google Service Framework, when i try to connect to the internet using Google + app, the error
HTML:
"No connection; Couldn't connect to the server"
and this error keeps popping up every time i press okay,
I also get this error after restarting the phone;
HTML:
Unfortunately, the process com.google.process.gapps has stopped.
I'm using Sony Xperia P LT22i running Android 4.1.2. I think i've messed up my phone coz i can't do anything apart from use the browser, make and receive calls and send texts. How do i go from here to restore it? I've tried a factory reset, it comes back in the same way. I've also tried installing both Google Services Framework apk and Google Play Store, but still nothing works. Same Same errors. I'll appreciate any help i can get. Thanks.
Click to expand...
Click to collapse
i don 't know more about htc device but you should flash gapps package using custom recovery
stupidnerd said:
I'm using Sony Xperia P LT22i running Android 4.1.2. I think i've messed up my phone coz i can't do anything apart from use the browser, make and receive calls and send texts. How do i go from here to restore it? I've tried a factory reset, it comes back in the same way. I've also tried installing both Google Services Framework apk and Google Play Store, but still nothing works. Same Same errors. I'll appreciate any help i can get. Thanks.
Click to expand...
Click to collapse
When you install an app it's by default a "User" app. Have you switched the Gapps you reinstalled to "System" apps? If not, do that and try them again.
Also, DO BACK-UPS!!!
My banking app requires me not be rooted and I'm a stock bootloader locked, rooted phone, can I unroot by changing some files or something? Not sure how my banking app knows I'm rooted
Thanks for any help
Si
Try root cloak in xposed see if that works, you can unroot via the su app if it doesn't work
Good call on root cloak but it's not working for hbos.
I did the remove root option in supersu but that didn't remove root..am I missing something?
BigladUK said:
Good call on root cloak but it's not working for hbos.
I did the remove root option in supersu but that didn't remove root..am I missing something?
Click to expand...
Click to collapse
Did you uninstall supersu aswell?
supersu uninstalled when I ran the option to remove root
I know I'm still rooted as I've got a root checker from the playstore.
I believe you can just flash a stock firmware and ensure that you uncheck the option to wipe data during the process.
hush66 said:
I believe you can just flash a stock firmware and ensure that you uncheck the option to wipe data during the process.
Click to expand...
Click to collapse
Thanks for that, did a full back up this morning ( using the handy sony supplued backup and restore app ) then did a flash unticking the 3 wipe options ( appcache, syslog & data I think ), flash went well and when the came back up it did the android optomising your apps thiny like an uipdate had occured but most importantly all my data was good. I did see a contact crash of acore process which a quick google search identified as needing to clear the cache of contacts then I thought I was home free....but then I saw a pop up for a Sony OS update which I did and after the reboot I'm now getting Exchange services have stopped and Mail has stopped. I've removed my exchange account and cleared Cache and Data for mail, exchange services, calander, contacts and few more but I still get the Exchange error when I try to add my exchange account back in or open mail....any ideas ?
On the plus side, my HBOS now works like a dream
Thanks guys
Si
BigladUK said:
but then I saw a pop up for a Sony OS update which I did and after the reboot I'm now getting Exchange services have stopped and Mail has stopped. I've removed my exchange account and cleared Cache and Data for mail, exchange services, calander, contacts and few more but I still get the Exchange error when I try to add my exchange account back in or open mail....any ideas ?
Click to expand...
Click to collapse
I can only think of clearing the cache and data for Email, Enterprise Services and Exchange Services apps. You might also want to check under Settings -> Accounts and delete any email accounts you've set up there. Sorry I can't be of much help here.
No need to appologise, any help is apprecidated.
Spent 20mins at lunch going through the app list doing the following
Forcing Close, removing Database
Did for Calenders, Contacts, Mail, Exchange etc and obvioulsy hit the right one as it's not all working
Managed to add my email account back and my HBOS is now working
Happy days
Si
I don't know what happened, I noticed an update to Google APP on my phone and now everytime I restart my phone It asks for me to choose my Google Backup Account and after that when I open apps like GMAIL, Google Maps, Google Play Store I need to login and setup everything again like "A first Time".
Can anyone help me please?
I already did a factory reset and the problem remains.
[email protected]
mrchmod said:
I don't know what happened, I noticed an update to Google APP on my phone and now everytime I restart my phone It asks for me to choose my Google Backup Account and after that when I open apps like GMAIL, Google Maps, Google Play Store I need to login and setup everything again like "A first Time".
Can anyone help me please?
I already did a factory reset and the problem remains.
[email protected]
Click to expand...
Click to collapse
Check your settings for google on your device, also make sure you dis not block your account u are using for the backup account.