my phone start to shutting down randomly - Xperia Z2 Q&A, Help & Troubleshooting

my phone recently start to shutting down randomly sometimes when i open application other time when i receive a call
some times with nothing going on the phone i find it restarting
i did factory reset but still the same issue
what is the cause of that problem
another stranger behavior is when i charge it to 100% some times it decrease quickly than usual to 70 and when it reaches to 4% it last long time than it suppose to do, one time it remain on 3% for almost an hour
i did battery calibration with two programs but the issue still remain
hope there's an explanation and solution for that
i notice something else
my phone is rooted with recovery boot
so on the recovery screen it show different battery like
system show 93% while recovery show 85%
and system show 89% while recovery shows 82%
i thin the phone read the battery wrong any way to fix that?

---------- Post added at 11:39 AM ---------- Previous post was at 11:31 AM ----------

Related

[Q] new battery reading wrong

i got a new non official battery for my atrix its 1800mah...
it charges to 100% but drops to 5% in a matter of hours of light browsing and a few games...the thing is it stays @ 5% for a long time, my battery was on 15 hours and it was @ 5% for about 12 hours
ive tried to calibrate it, but im not sure if it does it right, i downloaded a battery widget that says i have not calibrated it yet...this is not my first android as ive had plenty but this is the first phone that the battery has acted like this
also i actually have got 2 of those batterys but 1 doesnt catch charge i put it on the phone and the charge screens show 5% and charging but then stops charging after a few minutes and doesnt have enough juice to turn the phone on
Try this:
http://forum.xda-developers.com/showthread.php?t=1198333
Instead of the calibration app suggested in the link I just used CWM to clear battery stats, and *#*#4636#*#* to check if the battery is at full capacity.
im not rooted currently, so ill try the steps except for the jug6ernaut
thanks
Just so you know, the jug6ernaut files are actually what fixes a known battery jump issue with GB. So even if you successfully recalibrate your battery it will most likely still jump around whenever you reboot your phone. For example, you may reboot at 90%, and when it restarts all of a sudden it's showing 100%.

Battery No Longer Calibrating Properly

Hey Everyone,
I apologize if this is a repost. I know I read somewhere (I believe here) about a similar issue, but I couldn't find it in searching.
A little background - AT&T SGS2 running stock rom (2.3.4), rooted, using a custom kernel (2.6.35.6) I got off of here.
Anyway, my phone has been working great for months. All of a sudden, my battery indicator is completely wacky and innacurate. It seems to have started after I came back from a trip and had to put it in 'airplane mode' a few times.
The battery level indicator goes down very quickly, and is not a true indication of my phone's charge level. I noticed it a couple days ago (after we came back) where after about 6 hours, I was down to 40%. Normally after a full day's usage I am still at ~80% by the time I get home from work. Since my phone had been running for weeks without a reboot, I decided to reboot it, thinking maybe I had some overzealous background processes running. It came back online with the battery indicator at 8% (down from 40% a minute prior)! After about 30mins or so, it began to go up, and settled around 14%. It stayed at this level for hours, until I plugged it in when I went to bed.
The next morning, same thing, it would lose 1-2% every few minutes until it got down to <10%, where I would get a warning about a low battery level. But once it hit that mark, it would stay there for hours and my phone would work perfectly fine.
As I mentioend above, I thought I read a similar story where the recommendation was to turn the phone off, charge it up all the way, and then turn it back on after it was fully charged. I tried that last night, but my phone is down to 87% after only 2 hours of non-use.
I've made sure that UV/OC'ing was disabled, that no background apps are doing anything weird, etc. And it's not like my battery is really dying quickly - it's just that Android thinks it is. I've checked the level using multiple programs, and all report the same incorrect information.
Does anyone have any suggestions on how to fix it? Thanks!
You have encountered two separate issues, one of which is widely documented (fuel gauge reaction to rebooting), one of which is unexpected but possible on UCKH7 (abnormal drain).
But it doesn't look like the battery is really draining that much quicker, only that it's showing that it is. For example, while it might take me only 3 hours to go from 100%-10%, I'll stay at 10% for hours.
It's like the battery is no longer calibrated properly.
Do you use Samsung original charger? If not, try. It should go away.
Take your battery out for a few minutes. The SG2 differs in that it uses a chip for battery calibration/stats. You need to cut power to it completely to reset it. Now, if it still does it afterward, either the battery is faulty, or the phone's ability to measure voltages is wonky.
Also, are you using the phone's Power Saving mode? Maybe the battery is dying but the phone is taking steps to make it last longer?
---------- Post added at 10:23 AM ---------- Previous post was at 10:18 AM ----------
CyberGhos said:
Do you use Samsung original charger? If not, try. It should go away.
Click to expand...
Click to collapse
I used to never use my Samsung charger and never had issues. However, months of using my blackberry charger has rendered it now ineffective. The charger dongle was slightly smaller, and its continuous wiggling messed up my phone's power port slightly. It's a good thing that my Samsung charger still works.
When we were on vacation, I was using my wife's charger for her phone (T-Mobile G2x) so we didn't need to take two (seemingly) identical chargers with us. My understanding was that the pinout and voltage were all the same, so I didn't think it would matter. Maybe that had an impact?
Normally I use my Samsung charger, and have been since we got back.
I haven't tried removing the battery yet, since its in a hard shell case and was hoping I could resolve the issue without taking it apart. But I'll try that tonight.
Power saving mode is disabled. I've also disabled BT, Wi-Fi, GPS, and shut down every app. In the time since my first post (84%) and now, I'm down to 58%, and my phone has been sitting on my desk unused the entire time.
According to the built in battery monitor, Android OS accounts for 92% of battery usage, with Display at 3%, Cell Standby at 3% and Phone Idle at 2%.
As I mentioned above, I thought I read something about a 'trick' to reset the battery gauge by turning the phone off, charging it to 100%, unplugging it, and then turning it back on. Was I mistaken?
Thanks for the responses.
FYI - I just pulled the battery, let it sit for a minute, and plugged it back in.
Battery level went from 58% to 39% after it powered back on.
I'll try charging it again to see if it has any noticeable impact.
Oh, I did want to mention that I've been very religious when it comes to charging my phone properly and trying to "take care" of the battery. I never let it get below 20% (outside of recently due to the issue), I always charge it up to 100%, I never do quick "let me just charge it for 15 minutes to make a call" type charges, I always use a wall charger and not a car charger, etc.
Down to 38% during the time it took me to type this...
phonic said:
When we were on vacation, I was using my wife's charger for her phone (T-Mobile G2x) so we didn't need to take two (seemingly) identical chargers with us. My understanding was that the pinout and voltage were all the same, so I didn't think it would matter. Maybe that had an impact?
Normally I use my Samsung charger, and have been since we got back.
I haven't tried removing the battery yet, since its in a hard shell case and was hoping I could resolve the issue without taking it apart. But I'll try that tonight.
Power saving mode is disabled. I've also disabled BT, Wi-Fi, GPS, and shut down every app. In the time since my first post (84%) and now, I'm down to 58%, and my phone has been sitting on my desk unused the entire time.
According to the built in battery monitor, Android OS accounts for 92% of battery usage, with Display at 3%, Cell Standby at 3% and Phone Idle at 2%.
As I mentioned above, I thought I read something about a 'trick' to reset the battery gauge by turning the phone off, charging it to 100%, unplugging it, and then turning it back on. Was I mistaken?
Thanks for the responses.
Click to expand...
Click to collapse
That to me sounds like you might have an app creating a wakelock and preventing it from going into deep sleep.
phonic said:
But it doesn't look like the battery is really draining that much quicker, only that it's showing that it is. For example, while it might take me only 3 hours to go from 100%-10%, I'll stay at 10% for hours.
It's like the battery is no longer calibrated properly.
Click to expand...
Click to collapse
With the exception of high load immediately following a reset (which is why it goes funky on a low-battery reboot), it's basically impossible for the fuel gauge to go out of calibration. It's designed to continuously converge towards truth.
Check the raw battery voltage when it seems to be funny. If your voltage is consistently low, you might be experiencing a hardware failure (like maybe the battery's protection circuit is on its way out.)
After pulling the battery, putting it back in and recharging it, it seems to be working well now. Too early to say for sure, but I went the entire afternoon and evening (up until now) with some mild usage, and am only at 84%. So far so good!
phonic said:
FYI - I just pulled the battery, let it sit for a minute, and plugged it back in.
Battery level went from 58% to 39% after it powered back on.
I'll try charging it again to see if it has any noticeable impact.
Oh, I did want to mention that I've been very religious when it comes to charging my phone properly and trying to "take care" of the battery. I never let it get below 20% (outside of recently due to the issue), I always charge it up to 100%, I never do quick "let me just charge it for 15 minutes to make a call" type charges, I always use a wall charger and not a car charger, etc.
Down to 38% during the time it took me to type this...
Click to expand...
Click to collapse
The phone has a voltage drop which causes the drop from 58 to 39 when you reboot it. I'm not a fan of it either.

Reset your battery stock and Motion-LL roms

this method is an alternative to battery calibration and works very nice on stock and motion-LL rom
1- charge your phone to 100%
2-disconnect charger
3-open phone app and type this code in phone keyboard *#0228# and wait a second
4- this will open a battery status screen and it will show now 100% charge
5-at bottom of screen press "Quick start" a popup window will appear press OK then screen will be locked
6- unlock screen now battery status will be change to your real battery charge level ( surprisingly mine show 66%; what a loss)
7-now reconnect charger and charge again to 100%
8-Repeat steps from 1 to 6 till you get near 100% at step 6.
you will really notice a big difference in battery life
NB; it takes longer time in second charge to reach 100%
original thread (http://forum.xda-developers.com/showpost.php?p=54836915&postcount=5634)
please hit thanks to developer
after 5 cycles of full charge already reach 94%
really a better battery life no sudden drop in battery percentage
LOL after typing *#0228# and quick start I still got 90% xd
However it says fuelguage will be reset... is that a problem?
Sent from my SM-G7105 using Tapatalk
My battery is charging very slow i.e 1/2% per hour
Wht can i doo
Fast plzzz
Trying It Out Right Now
Hope it works....
Charging second time after first it was 88%
Thanks for the tip
Edit- till now just 91% charged on 2nd time
not working in custom roms like in marshmallow or lollipop
---------- Post added at 02:42 PM ---------- Previous post was at 02:41 PM ----------
AkAkshay9 said:
My battery is charging very slow i.e 1/2% per hour
Wht can i doo
Fast plzzz
Click to expand...
Click to collapse
do twice *#0228# code then it will be okay.
Damn it
mine dropped to 8% !!!!
Nice bro wrkng fr me
Heh gyz i charged my fone but it was not charging above 88%
So i resetted the fuel gauge again and it went to 93% but now also it has been charging for 2 hours not getting above from 93 so resetted it again and it went to 78%. Plz help not getting above 78% it has been 3 hours. Plz help

Battery or software problem.

Hello. Sometghing happen with my phone. I fully discharge it and its turn off. Then i turn on it and battery gauge show 5% battery, sometimes 20%. Discharge again this 20% and phone turned off. I try to turn it on again and now shows 0% like normal. I tried to do factory restore, flashed custom rom, same problem. Sorry for my bad english
Reset the battery stats on your device
---------- Post added at 12:18 AM ---------- Previous post was at 12:13 AM ----------
There is a software code that you can input on dialer to reset the device functions to default. Unfortunately I can't remember the dialer code
You mean factory restore?
My bad that was for annother user issue. Just reset you battery stats, fully discharge the battery afterwards and fully charged it afterwards (make sure the phone is off for charging stats)
Not helped. First i think is usb cable problems, but i bought new one genuine. But is the same problem.
Tried other phone charger(not fast charger as S6)?. Don't know if that will help.
Sent from my SM-N920C

New Battery Problem..

Hello, I changed by Battery today. Insert a brand new original OnePlus Battery.
All fine, but now I saw that the Phone goes out and says Battery too low. I tried to charge, but it stuck at 1%...
Then I turn off and charged it for 2hours now it's 100%...
But now, it's always 100% since 30min...
How I fix this?
Please Help..
Best regards
Nico
Use the battery till death. Than charge with phone off from 0 to 100 with a slow charger. Should recalibrate the battery...
Goku1992 said:
Use the battery till death. Than charge with phone off from 0 to 100 with a slow charger. Should recalibrate the battery...
Click to expand...
Click to collapse
I've done this but charged with Warp Charge.
So use it, till it goes off even its always 100%?
Yes use it till it goes off. Would use slow charging..
I don't know what the **** is going on, but I watched now 10hrs Video, Downloaded TestFiles always 10gb and played games. Still not went off...
93% left..
How????
TROLOLOXYZ said:
I don't know what the **** is going on, but I watched now 10hrs Video, Downloaded TestFiles always 10gb and played games. Still not went off...
93% left..
How????
Click to expand...
Click to collapse
Try longer till it goes off... Must be the next few hours
---------- Post added at 12:58 PM ---------- Previous post was at 12:58 PM ----------
Can you Post battery screenshots like screen on time?
Still the same...
Since 1 hour 1% and not turn off..

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