Hi all,
i have a problem with receiving notifications on my Amazfit pace watches. The problem is, that notifications are coming only for a few minutes after restarting my phone (sometimes even restarting of the phone doesn't help). Moreover, I've noticed, that notifications seems to be working when the phone is charging. What I have tried so far:
Unpair and pair my watches
Clear cache
Restore of factory settings on the watches and on the phone
Set Amazfit app to ignore battery optimizations and app has permission to receive notifications
My phone is Huawei P9 Lite 2017 (PRA-LX1) and the phone is running Android 7.0 and EMUI 5.0.3. Amazfit app is the latest version from Play store and the watches' rom is 1.3.8a. Any ideas what could be wrong?
Thanks.
1. Make sure you don't have any settings on phone or app that is killing Amazfit while it's in the background. Some customized versions of Android have very aggressive battery settings, you must remove Amazfit app from them. Some even disable Bluetooth to save battery, it must be on all the time as well. It seems the case because you said it works while phone is charging...
2. Some Huawei phones are known to have WiFi/Bluetooth problems. You can try to put phone in Airplane mode and enable mobile data and BT separately and see what happens.
lfom said:
1. Make sure you don't have any settings on phone or app that is killing Amazfit while it's in the background. Some customized versions of Android have very aggressive battery settings, you must remove Amazfit app from them. Some even disable Bluetooth to save battery, it must be on all the time as well. It seems the case because you said it works while phone is charging...
2. Some Huawei phones are known to have WiFi/Bluetooth problems. You can try to put phone in Airplane mode and enable mobile data and BT separately and see what happens.
Click to expand...
Click to collapse
Thank you for the answer.
1. That was the first thing I did, but without success. However, I did not find an option to disable/enable Bluetooth in order to save battery. Previously, I had Mi Band 2 and it worked flawlessly.
2. I can try that and see what happens.
EDIT: No luck with option 2. Notifications still not coming.
*Bump* Anyone with the same (or similar) issue?
Hello I am facing exactly the same problem. Notification delay even in calls. It's very annoying the fact that the notification appears after the finished call.
My phone is huawei nova with Android 7 and emui 5.0.3
Στάλθηκε από το HUAWEI CAN-L01 μου χρησιμοποιώντας Tapatalk
Related
My Pace started to baaadly delay notifications It started about 2-3 weeks ago, it's irregular, about 1/3 notifications does not goes in-time. Delay is sometimes 10sec, sometimes 40 seconds or even a few minutes! The most annoying thing is that sometimes I have a call (not notified on Pace), I pickup, end it in 20 seconds, put my mobile on desk and...bam! - notification on Pace pops out. Very annoying.
I did a factory reset after WOS installed, nothing helped. I enabled screen-on if notification arrived on mobile, still no-go. Do you have any idea what's wrong with my setup?
I'm using Huawei Mate 9 EMUI 5 Nougat, Watch App v2.3.0/v2.3.2, Amazfit Pacefied rel 39 (v1.2.51) and WOS 2.6.0.12
You've asked for an idea, so: turn off Wi-Fi on your phone, and observe if it gets better.
lfom said:
You've asked for an idea, so: turn off Wi-Fi on your phone, and observe if it gets better.
Click to expand...
Click to collapse
Thanks for tips, but unfortunately does not help at all :/ It looks like watch app service is delayed somehow....
Are you sure that Amazfit app is not being killed while it's in background? Some phones have strict settings that would kill non system apps in background to save battery, even disable Bluetooth. Unless the watch has a Bluetooth problem, the culprit is the phone. Can you pair the watch to other phone for tests? Did you change anything on your phone at the time the notifications started to lag?
Hello I am facing the same problem. My phone is the Huawei nova with android nougat and emui 5
Hi,
yesterday i received my Amazfit Verge.
I could not test it completely before an upgrade to OS 3.2.0.7 (I was running 3.2.0.5) came in.
I tested this watch on 2 phones (samsung s9 plus and a Motorola G4 plus).
Before testing I did a reset of the watch.
Both show the same problem, when testing the warnings the incoming call warning does not work.
When a call comes in the warning also does not work on the watch, all other warnings work.
Is this a problem with the watch or is it a software glitch in 3.2.0.7 and how to solve this?
Do you have latest version of Amazfit app installed on phone with all permissions granted? If yes, try adding the phone/contacts/favorites to the notification settings in the app.
deboopi2 said:
Is this a problem with the watch or is it a software glitch in 3.2.0.7 and how to solve this?
Click to expand...
Click to collapse
Interesting - I just checked it with my Verge on 3.2.0.7. The first time I tried, it took relatively long - about 10 secconds - before I received the notification on my watch. The seccond time it came right away.
Have you tried to let it ring a little longer?
I'm running on release 2.6.7
Phone/contacts/favorites are hidden by the smart filter, they should not get selected.
I selected them anyway but the result is exactly the same
I've been waiting for 20 seconds now and I still do not have a notification on the watch.
I have exact same problem. Notification works only when I enable BT call function on watches.
I have the same problem, incoming calls are not visible. Samsung Galaxy S8 Android 9.
same problem here with a Samsung S10.....anyone solved it???
deboopi2 said:
Hi,
yesterday i received my Amazfit Verge.
I could not test it completely before an upgrade to OS 3.2.0.7 (I was running 3.2.0.5) came in.
I tested this watch on 2 phones (samsung s9 plus and a Motorola G4 plus).
Before testing I did a reset of the watch.
Both show the same problem, when testing the warnings the incoming call warning does not work.
When a call comes in the warning also does not work on the watch, all other warnings work.
Is this a problem with the watch or is it a software glitch in 3.2.0.7 and how to solve this?
Click to expand...
Click to collapse
Did you marked in Watch App, notification section call/phone? Do you getting all others notifications like message, calendar and ect.? In 3rd screenshot https://play.google.com/store/apps/details?id=com.huami.watch.hmwatchmanager you can see notification area. Here you must add all apps from yours phone from which you want to get notifications. If will not help, try reset factory settings of watch. For me working everything fine. Also, if in watch you will not see caller name, need to give permission of that (in smartphone). By the way i hope you understand that watch with smartphone must be connected via bluetooth?
P.S. I got 3 updates, now i got latest where was integrated Alexa (working in US only). With all software versions which i had and have working all notifications very well, included call. I guest you will not added it in Watch App notification section that. I have not Xiaomi brand smartphone too. Brand of smartphone havn't any effect in getting notifications I hope But maybe China manufactor don't like Samsung, so... you can chat with Amazfit support us.amazfit.com. But i'm really don't want to believe that this is true. Maybe something bad is with Samsung smartphones, cos this problem have a lot of people here
I had a Xiaomi Mi9 before and all worked very well!!
Now that i switched to a S10 with all the same settings that i had before, the notifications (whatsapp, telegram, gmail..ecc..) are perfect BUT if someone calls me the Verge vibrate for a second, the screen lights up and...stop!! no name, not even number calling.....when the call attempt ends it also notify me the missing call....!! I am pretty sure this problem is connected to samsung phones with pie but i really hope there is a way to fix it because i would hate to sell my Verge.....
agv83 said:
I had a Xiaomi Mi9 before and all worked very well!!
Now that i switched to a S10 with all the same settings that i had before, the notifications (whatsapp, telegram, gmail..ecc..) are perfect BUT if someone calls me the Verge vibrate for a second, the screen lights up and...stop!! no name, not even number calling.....when the call attempt ends it also notify me the missing call....!! I am pretty sure this problem is connected to samsung phones with pie but i really hope there is a way to fix it because i would hate to sell my Verge.....
Click to expand...
Click to collapse
I starting to think that this is not Verge problem, but problem is with Samsung smartphones, even newest models. I have none Xiaomi smartphone and it's working fine. It's not Samsung too. So i advise you to chat with Samsung support too, but ofcourse try to talk with Amazfit support us.amazfit.com (it's US, but only this support have live chat) if will be closed chat, try en.amazfit.com via mail support, but keep in mind today is saturday, so answer via mail or chat will be opened only from monday. It can be that these models working with each other with this problem
Answer from Amazfit Support:
Amazfit Support (Amazfit)
May 12, 23:02 PDT
Hi Milan,
Thank you for contacting Amazfit Customer Support. We apologize if the product caused you any inconvenience!
Could you please let us know where did you purchase your watch? Please kindly attempt the following steps:
1. On the home screen of the Amazfit Watch App tap Me in the lower right hand corner tap Setting tap Notifications setting tap the toggle switch to enable Push notifications tap App notification setting and select app in the list to enable or disable the specific notifications.
2. Make sure Not push, phone’s screen is ON is turned off.
3. Check if you enabled the Silent mode on the watch. If you enabled silent mode, you can't receive any notifications at all.
4. Make sure your phone notification bar is functioning. Please note that alerts will only appear on watch if they pop up on phone.
5. Open Amazfit Watch APP MeSettingSystem PermissionsAccess notificationstoggle on Amazfit Watch if it’s off. If it’s on, turn it off and on, reboot your phone, restart App and try again.
6.Open Amazfit Watch APPMeSettingSystem PermissionsAutostart tap Background operation permission setting to add Amazfit
Watch APP to the white list of background operation permission.
7. Open Amazfit Watch App Me Setting System Permissions Read contacts to allow Amazfit watch app to read your contacts in settings or the security app on your phone.
If the issue persists, please send us all the pictures and show us how you enabled the permissions. Then submit a feedback from the watch and Amazfit Watch App. Also send us the Amazfit ID to help us locate the issue.
Sincerely,
Seven
Amazfit Support
everything is checked and there is no incoming call anyway
yeah same preset answer they give to anyone.......
i also have all checked but the problem persists!!
I think it's standard form of answer to costumer. So consultants doing just copy - paste process from base of information. I think company request to do that from theirs workers, so don't be suprised. By the way i got some too about battery, but it's better to get answer like this one if don't get it at all, i had some examples when i did not got answers at all or answers into my questions
Any idea how to fix it?
zapas17 said:
Any idea how to fix it?
Click to expand...
Click to collapse
Try to do factory reset of watch. I tried several times and after last reset i could hear caller when i answered to ring. But i need to check again that. By the way i did some reset of watch without restore of my data. So maybe this can help you.
No helps. I think it's problem new software for verge.
Still happens on my new Note 10 too, damn it! Coming from Note8 I havent experienced this before.
I had a Ticwatch E before switching to the mix 3 but using it on the mix 3 now I've had so many connectivity issues. Sometimes I'd get notifications and then sometimes the watch would disconnect, just wondering if anyone is using a smart watch that doesn't have these issues or if this is just an issue with the mix 3 and ticwatches.
Thanks
My moto 360 1st gen has also some issues.
Gesendet von meinem MIX 3 mit Tapatalk
I have Huawei Watch GT, no problems at all.
No problems at all here with a Huawei Watch 2 Classic
Amazfit Pace and no problem
Dont know what happens but now All Apps works and the notification grafics are now perfekt again. No more Problems with transpatency
Gesendet von meinem MIX 3 mit Tapatalk
I had some connection issues as well.
I figured out that it only loses connection when I kill all apps and so i tinkered with a few settings:
- disable power-saving for wear OS app
- enable auto start for wear OS
It still loses the connection if you kill all apps but reconnects as soon as you check your watch.
It never loses the connection if I don't kill apps (anymore?).
Hope that helps!
prozac192 said:
I had some connection issues as well.
I figured out that it only loses connection when I kill all apps and so i tinkered with a few settings:
- disable power-saving for wear OS app
- enable auto start for wear OS
It still loses the connection if you kill all apps but reconnects as soon as you check your watch.
It never loses the connection if I don't kill apps (anymore?).
Hope that helps!
Click to expand...
Click to collapse
Open recent apps, long press Wear OS app, and tap on the lock, now, even if you kill all apps, Wear OS won't be killed
Williammmm said:
Open recent apps, long press Wear OS app, and tap on the lock, now, even if you kill all apps, Wear OS won't be killed
Click to expand...
Click to collapse
True, but than you have to open the app in general while it is never actively opened otherwise.
Same thing with automatic started music that gets killed, even when you don't have your player open.
I've got the Galaxy Watch (46mm) and I am able to use it but with a caveat; if you unlock the bootloader you MUST root with Magisk in order to hide the fact that the bootloader is unlocked. Otherwise, the Galaxy Wear app and Samsung Pay with not even open, and you won't be able to connect the Galaxy Watch to your phone. If you keep the bootloader locked and don't want root access, it works normally.
I have a Gear 2 I flashed with Android Wear and it's been working perfectly.
My Watch GT doesn't automatically reconnect after I go out of Bluetooth range.
I've whitelisted all apps from the MIUI battery saver and granted all permissions.
I have also LOCKED the Huawei Health app to stop the system from closing it.
Once Bluetooth has disconnected, The ONLY way to get the watch to reconnect, is by opening Huawei Health or toggling the phone's Bluetooth off & on.
Unsure if it's the Huawei Health app or MIUI that is at fault.
Very frustrating.
Also using a Galaxy Watch (46mm) and it works great for the most part. You do have to root with Magisk to hide the unlocked bootloader (if you unlocked it). Other than that, for some reason I lose notifications on the watch almost every time I reboot the phone or put it in battery saver/extreme battery saver. This has something to do with the way MIUI handles notification access and is very annoying since the only way to fix it is to disconnect the watch from your phone (as in unlink it which wipes the watch NOT just turn off bluetooth), uninstall the Galaxy Wearable app completely, reboot, then re-install the Galaxy Wearable app, reconnect the watch, and restore my backed up data to the watch. It only takes a few minutes now that I know exactly what fixes it but it is really annoying that I avoid using battery saver and rebooting just to not have to deal with uninstalling and reinstalling the watch. If anyone has any better fix for this please let me know lol.
Does anyone use a FitBit? My wife bought a FitBit Versa and it constantly shows and error about the notifications not being available. She has to constantly reboot the phone to get notifications working correctly.
Rockmadeofrock said:
Also using a Galaxy Watch (46mm) and it works great for the most part. You do have to root with Magisk to hide the unlocked bootloader (if you unlocked it). Other than that, for some reason I lose notifications on the watch almost every time I reboot the phone or put it in battery saver/extreme battery saver. This has something to do with the way MIUI handles notification access and is very annoying since the only way to fix it is to disconnect the watch from your phone (as in unlink it which wipes the watch NOT just turn off bluetooth), uninstall the Galaxy Wearable app completely, reboot, then re-install the Galaxy Wearable app, reconnect the watch, and restore my backed up data to the watch. It only takes a few minutes now that I know exactly what fixes it but it is really annoying that I avoid using battery saver and rebooting just to not have to deal with uninstalling and reinstalling the watch. If anyone has any better fix for this please let me know lol.
Click to expand...
Click to collapse
No problem using the Galaxy Watch with unlocked bootloader, not rooted. Using Xiaomi.eu rom.
dunjamon said:
Does anyone use a FitBit? My wife bought a FitBit Versa and it constantly shows and error about the notifications not being available. She has to constantly reboot the phone to get notifications working correctly.
Click to expand...
Click to collapse
I bought the FitBit Versa and had to return it due to notifications never working, even with all battery saving options disabled it just didn't work. Picked up the Galaxy Watch Active instead and that works perfectly, I'd recommend it instead if you still have the option of returning the FitBit. Used it with MIUI at first which worked perfectly after disabling the battery saving features.
I'm now rooted with Pixel Experience, had to download an older version of Samsung Pay to get it to work without detecting root and it's working great on that too.
SamLovesJam said:
I bought the FitBit Versa and had to return it due to notifications never working, even with all battery saving options disabled it just didn't work. Picked up the Galaxy Watch Active instead and that works perfectly, I'd recommend it instead if you still have the option of returning the FitBit. Used it with MIUI at first which worked perfectly after disabling the battery saving features.
I'm now rooted with Pixel Experience, had to download an older version of Samsung Pay to get it to work without detecting root and it's working great on that too.
Click to expand...
Click to collapse
Well, I've been trying to get her to return the watch, but she's looking at other phones instead. Left her to it. Ha!
Hey,
I've been using Amazfit Verge for about three months. Everything was ok until yesterday when some of the notifications stopped working. I didn't change anything in the settings. It stopped by itself. I still get notification when someone rings or the alarm clock is set but all application notifications such as Messenger, Facebook od Telegram do not work. I tried to unpair and pair the smartwatch again, uninstall and install the Amazfit application but the result is still the same. Thanks for the help.
Watch model and firmware version? Phone model, OS and Amazfit app version?
lfom said:
Watch model and firmware version? Phone model, OS and Amazfit app version?
Click to expand...
Click to collapse
A1811, latest firmware and amazfit app . Mi 9 global eea miui 11. For now, the problem disappeared after resetting the whole phone to factory settings.
Amazfit has an option to test notifications: if they work but you don't get notifications from other apps, then you must reset Amazfit app permission to access notifications in phone settings. If the test notifications don't work then something is wrong in the connection between 0hine and watch (make sure watch isn't in DND/Silent mode).
And today it has happened again. Notifications stopped coming to the watch again, and nothing changed in the settings.
I' ve just recently bought redmi note 9 pro. My amazfit watch is t-rex. Since then every time I turn on my redmi , I have to enable gps, in order to connect the t-rex with zepp app, otherwise it doesn't connect. The message that appears is in the screenshot
Same with Amazfit Bip
Had same issue with my Amazfit Bip initially when the app was released. After about a dozen connects it now allows me to sync with bluetooth only however the initial sync only loads steps counts, I have to close app fully and reload to get it to sync any sleep data.
Weird!
I simply uninstalled the app. It has become pretty useless.
DarthJabba9 said:
I simply uninstalled the app. It has become pretty useless.
Click to expand...
Click to collapse
But if I do this I wont be able to connect my t-rex with the phone any more.
SACS73 said:
But if I do this I wont be able to connect my t-rex with the phone any more.
Click to expand...
Click to collapse
True. For me, it was nothing lost, because nothing I did (other than uninstalling it and then installing it again - every time) would make it connect. It was working perfectly fine before it became zepp.