Related
anyone have any recent experience with sbe? they have my phone for the last week, and there is no sign of them returning it. i spoke to them this morning, but was told the same as i was told last thrusday another 7-10working days, its doing my nut really think about dumping the xperia because of this, cant be doing with another week without a phone.
It's not the reply you want, but mine took about 3 weeks. 1 week from sending it until it finally showed up on their system, a week of 'Awaiting replacement part' until they finally seemed to give in and changed it to 'Phone exchanged'. I got it maybe 4, 5 days later. On the plus side, it was at no cost to me, and I had a functional enough back up phone. Annoyed they didn't just switch it instantly though.
Lol - 3 fixed my screen and posted it back same day. Problem is they broke the illuminated bar and vol down button while they were at it. Sent it back to get those fixed and they did a 'software upgrade', which of course did nothing to fix the hardware issues!
Currently doing battle with them as I'm not interested in sending back for repair after they failed to fix it last time. At a minimum I want a new phone.
sent mine back & got a replacement direct from sony 2 weeks later!
Mine took just under two weeks -
Monday: I confirmed with Sony that they had plenty of parts, so posted phone
Wednesday: showed up as arrived at SBE, status with engineer
Friday evening: status changed to awaiting components
Tuesday: still awaiting components, complained to Sony that they'd told me they had parts which is why I sent it
Wednesday: status changed to exchanged, under testing
Friday: new phone arrived
Only problem I have is I sent them a sim unlocked O2 branded phone, and they sent me back a sim locked one so having to wait for O2 to give me a new unlock code :-(
Si
even when i log into the sbe tracking system nothing comes up. Been onto them yesterday and they said i would have to wait 7-10 working days yet they had my handset last tuesday. phoned sony then up to complain but they said it was out of their control as the engineer was still accessing the device......
I got a placement handset in just under a month. It may have been longer but I called up to find out what the delay was and they sent it the next day.
Sent from my LT26i using xda app-developers app
i sent mine in at the end of april
arrived at the beginning of june
the casing wasn't fitted correctly had to send it back
it arrived a week later
and now its got the yellow tint again :crying:
Few weeks ago I sent it to SBE to fix the issue. I got the phone back just over a week later and did a stress test on the screen, got it quite hot and seemed to be fine! Then I noticed the damage done to the device...
Similar to Rabangus by the look of it. There was a massive scratch out of the Illumination Bar and dents in the volume and camera buttons. My phone was perfect/new condition when I sent it.
Both white casings had been replaced, no idea why. Either they dropped it while repairing it or gave me a refurb phone and replaced the casing (but didn't see the damage to the buttons). The scratch on the bar is almost certainly when they tried to remove the bottom casing in either of these cases.
Its still under investigation but sent the phone off on Friday after they promised a full cosmetic repair job and the case is now 'VIP' (It has priority once they receive it, as they damaged it) Have asked them to ring me once they receive the phone. I know they are waiting for it to arrive as the repair department phoned me on the same Friday asking which colour I have. (They don't have black casing replacement parts, if it helps anyone. Lucky I have a white one)
My advice, check the phone before sending it, take pictures if necessary (not that they were needed for me) you never know!
Rabangus said:
Lol - 3 fixed my screen and posted it back same day. Problem is they broke the illuminated bar and vol down button while they were at it. Sent it back to get those fixed and they did a 'software upgrade', which of course did nothing to fix the hardware issues!
Currently doing battle with them as I'm not interested in sending back for repair after they failed to fix it last time. At a minimum I want a new phone.
Click to expand...
Click to collapse
can you send me ur firmware file i dont have three firmware and need to send my phone for repair to sony
badboybiky said:
can you send me ur firmware file i dont have three firmware and need to send my phone for repair to sony
Click to expand...
Click to collapse
I will if you tell me how to do it! My phone isn't rooted though, so not sure I would be able to?
If you're with 3, shouldn't you get your phone repaired through them? You run the risk of having your phone vandalised by their repair monkeys like mine was, but there is another thread where it seems Sony are commonly taking over a month to repair phones, whereas 3 mostly seem to take a couple of days...
Emailed their customer service yesterday and got a reply, stating they are waiting on the new yellow tint free screens, and new handset containing this new screen. If the new screen comes first it will be repaired and if the new units come in first it will be a new handset. The way it’s looking it’s going to be another 3 weeks. Not happy, love the phone but hate the customer service, shows a real lack of care on Sony’s part. They knew about the problem, yet its took them three months to properly fix the problem (if they actually have).
To the guys who had a new phone sent out to them, did you guys just get a phone sent out or a phone in a new box and accessories?
Cheers
wah007 said:
To the guys who had a new phone sent out to them, did you guys just get a phone sent out or a phone in a new box and accessories?
Cheers
Click to expand...
Click to collapse
Just got a phone in a box, no accessories or anything - exactly what I sent them in the first place.
Si
i was without mine for 21 days (although the jubilee weekend didn't help) it was awaiting parts for most of the time.
the bad news is that it's still not completely "cured" and it's going back tomorrow it's a lot better than it was, it was almost going brown, but it's still not "white" around the edges on a white screen test
simonf7 said:
Just got a phone in a box, no accessories or anything - exactly what I sent them in the first place.
Si
Click to expand...
Click to collapse
Ah right, thanks.
2 weeks snd i'm still waiting
they are hopefully resending mine back some point this week unfixed, spending that sort of money on a phone, and having poor customer service and repairs is bad. One dont know what the other is doing, with regards to parts, etc. I think this will be the last sony phone ill buy, if it was htc they would of had the device back alot sooner.
Can we still send our Xperia s with the yellow tint back once we have our bootlooader unlocked? Mine has just started with the yellow tint and ny bootlooader is unlocked. I remember seeing a while back that we could but I'm not sure. Does any one have the phone number for the UK Sony Xperia s? Thanks
Sent from my LT26i using xda premium
danlivesey said:
Can we still send our Xperia s with the yellow tint back once we have our bootlooader unlocked? Mine has just started with the yellow tint and ny bootlooader is unlocked. I remember seeing a while back that we could but I'm not sure. Does any one have the phone number for the UK Sony Xperia s? Thanks
Sent from my LT26i using xda premium
Click to expand...
Click to collapse
Yes, mine was unlocked and since this is a manufacture problem it shouldn't matter at all.
To update this thread, after the second time of sending my phone back (because they damaged my phone) it went in for a full cosmetic repair, although I wrote a long letter and pretty much suggesting I should get a new phone....
I have a new undamaged phone with no tint problem!
Problem isn't the Sony customer support, they are the best support team I've used. The problem is with SBE....
Thanks il get a number for them and give them a ring, it's getting on my nerves now.
Sent from my LT26i using xda premium
I bought my Samsung sgs2 2nd hand about 14 months ago. It came with the box and everything so seemed legit. I've been using it faultlessly for about 8 months in the UK. I moved to Brazil 6 months ago and it was fine over there also.
Now I've moved back and it's not working, turns out it's been blocked on the UK networks. It happened exactly 1 month ago while I was in Brazil.
Any ideas what's happened? It seems unlikely to me the phone is reported stolen all this time later. I'm wondering if there is anything I can do about it?
It seems a coincidence that i've been away and now it's not working in the UK any more.
If I can't do anything legit to get the blacklist taken off, is there any other way around this? (PM me)
Did you check your imei number on a blacklist to find out.
Where did you get the phone from originally.
My guess would be you've bought it off of someone who's got a 2 year contract and they have stopped paying it,that's how you could get that timeframe.
That's how I would never buy any 2nd hand phone.
And I'm not sure if you are allowed to ask for help in doing shady stuff on here.
Sent from my GT-I9100
I think the best solution would be to talk to your provider about this.
As other people have mentioned, that's an issue you need to take up with your provider. There is nothing anyone here can suggest to fix this.
Speak to your provider. Thread locked
Hello Everyone,
I want to share my expericence with Google Nexus 6P phone which I bought from Amazon on April 11, 2016. Unfortunate for me and fortunate for Huwaei that the device's warranty expired on July 1, 2017 (only 15 days ago). I have installed an Andriod update on July 10, 2017 and two days after my device went down and not booting up which is commonly known as bootloop issue. Even the same thing happened in recovery mode. First thing I did is contacting Huwaei support line (16th July) and asked them to help me fix this issue. In response, they created a ticket (gave me that ticket #) and assured that I will informed once two companies together will find a solution they will let me know (don't know when). They addmitted that it is not customer's fault at all but then iterated their warrenty policy said that device cannot be replaced. 5-10 times I heard the same thing from support person on the call.
After this conversation, I dropped an email to their support group showing how much annoyed and betrayed I was feeling. Got the same response on the email and you won't believe they suggest me to contact a third party technician to fix this. This is a problem with OS, how can any repair shop person can fix such an issue which Google and Huwaei are not able fix working together.
After such an awesome response from Huawei customer service, I tried google support as they are the one pushing updates to our devices. Google said that they would have replaced this device if I have bought this from a Google Store (even if its out of warranty). They mentioned that Huwaei should be able to do the same and warranty period should not matter for issues which is not customers fault infact customer is completely unaware of this.
I again called Huawei support and asked the support to escalate the case and share my situation with their senior management and help to fix my current device or get me a new one. I may be getting the same answer in next couple of days and I still have some hope. Let see what comes out.
#NexusBootloop #Nexus6PSucks #HuaweiSucks #AndriodUpdatesSucks #HuaweiWarrantySucks
I purchased Dec 1 2016 and just got my rma a couple days ago. Barely said anything. Sent in a few pictures with a short summary of my problem..
Don't be a ****, it'll get you nowhere.
Boss your device is still in warranty period but mine is not. You miss my point bro..
I am happy that they fixed the problem for you.
Andrewbud said:
I purchased Dec 1 2016 and just got my rma a couple days ago. Barely said anything. Sent in a few pictures with a short summary of my problem..
Don't be a ****, it'll get you nowhere.
Click to expand...
Click to collapse
patidarmonu said:
Boss your device is still in warranty period but mine is not. You miss my point bro..
I am happy that they fixed the problem for you.
Click to expand...
Click to collapse
Dec 1 2015. Sorry forgot what year it is.
same runaround as you...
patidarmonu said:
Hello Everyone,
I want to share my expericence with Google Nexus 6P phone which I bought from Amazon on April 11, 2016. Unfortunate for me and fortunate for Huwaei that the device's warranty expired on July 1, 2017 (only 15 days ago). I have installed an Andriod update on July 10, 2017 and two days after my device went down and not booting up which is commonly known as bootloop issue. Even the same thing happened in recovery mode. First thing I did is contacting Huwaei support line (16th July) and asked them to help me fix this issue. In response, they created a ticket (gave me that ticket #) and assured that I will informed once two companies together will find a solution they will let me know (don't know when). They addmitted that it is not customer's fault at all but then iterated their warrenty policy said that device cannot be replaced. 5-10 times I heard the same thing from support person on the call.
After this conversation, I dropped an email to their support group showing how much annoyed and betrayed I was feeling. Got the same response on the email and you won't believe they suggest me to contact a third party technician to fix this. This is a problem with OS, how can any repair shop person can fix such an issue which Google and Huwaei are not able fix working together.
After such an awesome response from Huawei customer service, I tried google support as they are the one pushing updates to our devices. Google said that they would have replaced this device if I have bought this from a Google Store (even if its out of warranty). They mentioned that Huwaei should be able to do the same and warranty period should not matter for issues which is not customers fault infact customer is completely unaware of this.
I again called Huawei support and asked the support to escalate the case and share my situation with their senior management and help to fix my current device or get me a new one. I may be getting the same answer in next couple of days and I still have some hope. Let see what comes out.
#NexusBootloop #Nexus6PSucks #HuaweiSucks #AndriodUpdatesSucks #HuaweiWarrantySucks
Click to expand...
Click to collapse
I got the EXACT runaround as you from both google and Huawei. the only problem is that I did purchased through the google store and they were going to issue a replacement but went they realized I'm not from the US they sent me back to Huawei... stuck with an expensive paper weight!
Any updates - did they replace your phone?
patidarmonu said:
Hello Everyone,
I want to share my expericence with Google Nexus 6P phone which I bought from Amazon on April 11, 2016. Unfortunate for me and fortunate for Huwaei that the device's warranty expired on July 1, 2017 (only 15 days ago). I have installed an Andriod update on July 10, 2017 and two days after my device went down and not booting up which is commonly known as bootloop issue. Even the same thing happened in recovery mode. First thing I did is contacting Huwaei support line (16th July) and asked them to help me fix this issue. In response, they created a ticket (gave me that ticket #) and assured that I will informed once two companies together will find a solution they will let me know (don't know when). They addmitted that it is not customer's fault at all but then iterated their warrenty policy said that device cannot be replaced. 5-10 times I heard the same thing from support person on the call.
After this conversation, I dropped an email to their support group showing how much annoyed and betrayed I was feeling. Got the same response on the email and you won't believe they suggest me to contact a third party technician to fix this. This is a problem with OS, how can any repair shop person can fix such an issue which Google and Huwaei are not able fix working together.
After such an awesome response from Huawei customer service, I tried google support as they are the one pushing updates to our devices. Google said that they would have replaced this device if I have bought this from a Google Store (even if its out of warranty). They mentioned that Huwaei should be able to do the same and warranty period should not matter for issues which is not customers fault infact customer is completely unaware of this.
I again called Huawei support and asked the support to escalate the case and share my situation with their senior management and help to fix my current device or get me a new one. I may be getting the same answer in next couple of days and I still have some hope. Let see what comes out.
#NexusBootloop #Nexus6PSucks #HuaweiSucks #AndriodUpdatesSucks #HuaweiWarrantySucks
Click to expand...
Click to collapse
Hello - just curious if they replaced your phone yet?
Why you guys don't try this
https://forum.xda-developers.com/nexus-6p/general/guide-fix-nexus-6p-bootloop-death-blod-t3640279
darkriff said:
Why you guys don't try this
https://forum.xda-developers.com/nexus-6p/general/guide-fix-nexus-6p-bootloop-death-blod-t3640279
Click to expand...
Click to collapse
I've been trying but my bootloader is locked and I've tired heating it so that if boots at least once I can turn on Developer options and eventually the OEM unlock settings but I can't, so I'm stuck with the bootloop. Someone suggested calling the credit card company to see if they offer an automatic extended warranty on purchases and it looks like mine does (Discover Card in the US). Just called it in and I'll see if they'll replace, it since I'm past the 12 month warranty,
Repost- I put this on the Gen 1 forum not knowing there was a Gen 2 forum. Sorry if this is a repeat.
Has anyone else had problems with their 2nd Gen Moto 360? I bought my watch in March of 2016 and tomorrow (November 28, 2017) I will be receiving my 8th replacement (9th piece of HW). I have had the screen go black and never come back on, I have had the battery fail and the watch dies after half a day, I have had the screen fail and show distorted images and my final failure was the metal watch band would not lock after I had it for 7 days (my fastest return to date). I am not rough on my watches, in fact most of them don't have a single scratch on them when I send them back. My concern is that I am past the 1 year since purchase, and I get a 90 day warranty with each new piece of HW. I am worried that this next watch will fail on day 91 and I'll be stuck with dead HW. I also don't want to have to call Moto support and waste 30+ minutes explaining the problem. I have tried to get Motorola to take the watch back but they won't. For the last several months every time I have called tech support (when the watch has broken) I have asked if I can return the watch to them and they send me a different watch each time. I love the watch but hate the reliability. Does anyone know who I can contact at Motorola to get a this resolved?
I am open to suggestions.
My 42mm watch stopped responding 2 months ago, roughly when it went out of warranty. So, in my case the quality of this device is really ****ty. Especially that it seems to be a battery issue, but there is no way to easily replace the battery.
Unleashed by my rooted OP3T in 8.0
RASTAVIPER said:
My 42mm watch stopped responding 2 months ago, roughly when it went out of warranty. So, in my case the quality of this device is really ****ty. Especially that it seems to be a battery issue, but there is no way to easily replace the battery.
Unleashed by my rooted OP3T in 8.0
Click to expand...
Click to collapse
I had that happen once. I called the Moto (US) support line and was rejected. I then went online to every Moto support center in the world and explained what had happened. In my case I think the screen went black (again). By pinging every place out there I finally found one center that was willing to replace my watch. I think part of this was that I had had the watch fail so many times already, I was on hardware number 5 at that time. Ever since then I have not had a watch last through the warranty of 90 days. I am now on Hardware number 9. I know this thing will break again, will it break on day 91, I don't know. I now keep a reminder in my calendar to warn me when I get close to 90 days. I've never come close to the 90 days since then.
My advise is to contact every place out there. Make some noise. There has to be someone at Moto that doesn't want their name attached to negative reviews who will listen. That is what I intend to do in the hopes that Moto will take my watch back.
Good luck.
JohnFaucher001 said:
I had that happen once. I called the Moto (US) support line and was rejected. I then went online to every Moto support center in the world and explained what had happened. In my case I think the screen went black (again). By pinging every place out there I finally found one center that was willing to replace my watch. I think part of this was that I had had the watch fail so many times already, I was on hardware number 5 at that time. Ever since then I have not had a watch last through the warranty of 90 days. I am now on Hardware number 9. I know this thing will break again, will it break on day 91, I don't know. I now keep a reminder in my calendar to warn me when I get close to 90 days. I've never come close to the 90 days since then.
My advise is to contact every place out there. Make some noise. There has to be someone at Moto that doesn't want their name attached to negative reviews who will listen. That is what I intend to do in the hopes that Moto will take my watch back.
Good luck.
Click to expand...
Click to collapse
Thanks for your advice but expect UK (original country of order) and Greece (my country), how can I contact other countries?
They will redirect me to UK directly.
And UK made it clear since my first contact to them that they cannot help, since I live in another country.
Unleashed by my rooted OP3T in 8.0
RASTAVIPER said:
Thanks for your advice but expect UK (original country of order) and Greece (my country), how can I contact other countries?
They will redirect me to UK directly.
And UK made it clear since my first contact to them that they cannot help, since I live in another country.
Unleashed by my rooted OP3T in 8.0
Click to expand...
Click to collapse
I Googled Motorola service centers then sent an email to all of the places I found. One of them was able to go into their system and override the out of warranty notice and supply a new watch for me.
JohnFaucher001 said:
I Googled Motorola service centers then sent an email to all of the places I found. One of them was able to go into their system and override the out of warranty notice and supply a new watch for me.
Click to expand...
Click to collapse
Do u mean from different countries or from the same country?
Unleashed by my rooted OP3T in 8.0
Got in contact with the UK support and they asked me to send back the watch to them for check.
The thing is that for some reason, I can't send it right away to them.
Is required to send it to someone in UK and this person to send it to them. Bit of hassle, if you ask me.
Unleashed by my rooted OP3T in 8.0
Well at least they are doing something. I bet if you explain the situation they will find a way to help. If I was in the UK I would offer to help.
My watch just broke again. The screen went black and is not recoverable. I'm going to send it back again. I've had this latest one for about a month. This will be my 10th watch.
Finally a happy end to my story!
After all these months of waiting, Motorola/Lenovo UK decided and repaired my watch, without even a receipt!!
They replaced the motherboard and sent it back!
Super excited! [emoji16][emoji16]
Sent from my ONEPLUS A3003 using Tapatalk
Recently my G6, purchased in September 2017, developed a hardware problem in the power button/fingerprint reader. It's in the second year of warranty through LG Promise. I still like the G6, and since they're now bargain priced at B&H, I decided to buy a new one before returning the old one, planning to warranty the old one and keep it as a spare.
Getting warranty service on the old one was fairly straightforward with a couple of small quirks. Regular LG support doesn't handle it. Instead they transferred me to another number where the person just answered Hello, but she was pretty efficient about taking my information and promised me I would be contacted by email with instructions. Those showed up a day or two later, and after providing them with photos of the defective phone (to prove it wasn't physically damaged) they sent me a prepaid mailing label and shipping instructions, with the promise that once the tracking showed the package en route, they'd send out a replacement. Which they did.
While waiting for that, I went to register my new phone with LG Promise, and that didn't go nearly as well. First I discovered that they're cutting off registrations as of purchase date 06/15/2019. It doesn't say anything on the website about that. Fortunately I had two receipts for the purchase (long story there), and the earlier one was dated just before that. But then the website told me the IMEI was not valid. I contacted them by email for help, and they said they didn't have the phone in their system and I should wait a few days for them to validate it. It's been five days and I'm still waiting for that.
In the meantime, the replacement phone arrived. They sent me a new-in-box unlocked G7. That's actually very nice of them, since it's an upgrade, but I can't root it (no bootloader unlock available from LG) so I really can't use it and am selling it. My wife and I always have the same phone, and I want to stay with the G6 a while longer rather than buy new phones for both of us.
So the experience with LG Promise, and LG phones in general, has been a mixed bag. They seem to have some serious internal communication problems. I had the same IMEI issue when I went to get a bootloader unlock for the new phone, and it took them a week to resolve that. (Regular LG support was no help in that regard; their people are completely unaware that the developer program even exists and told me that LG never provides bootloader unlock and developer.lge.com is a hacker site.) I like the phone itself but I'm not crazy about the support and will probably switch brands next time around.
QUOTE
their people are completely unaware that the developer program even exists and told me that LG never provides bootloader unlock and developer.lge.com is a hacker site.)
UNQUOTE
Till date, they still say the same thing. ROFL