Hello Everyone,
I want to share my expericence with Google Nexus 6P phone which I bought from Amazon on April 11, 2016. Unfortunate for me and fortunate for Huwaei that the device's warranty expired on July 1, 2017 (only 15 days ago). I have installed an Andriod update on July 10, 2017 and two days after my device went down and not booting up which is commonly known as bootloop issue. Even the same thing happened in recovery mode. First thing I did is contacting Huwaei support line (16th July) and asked them to help me fix this issue. In response, they created a ticket (gave me that ticket #) and assured that I will informed once two companies together will find a solution they will let me know (don't know when). They addmitted that it is not customer's fault at all but then iterated their warrenty policy said that device cannot be replaced. 5-10 times I heard the same thing from support person on the call.
After this conversation, I dropped an email to their support group showing how much annoyed and betrayed I was feeling. Got the same response on the email and you won't believe they suggest me to contact a third party technician to fix this. This is a problem with OS, how can any repair shop person can fix such an issue which Google and Huwaei are not able fix working together.
After such an awesome response from Huawei customer service, I tried google support as they are the one pushing updates to our devices. Google said that they would have replaced this device if I have bought this from a Google Store (even if its out of warranty). They mentioned that Huwaei should be able to do the same and warranty period should not matter for issues which is not customers fault infact customer is completely unaware of this.
I again called Huawei support and asked the support to escalate the case and share my situation with their senior management and help to fix my current device or get me a new one. I may be getting the same answer in next couple of days and I still have some hope. Let see what comes out.
#NexusBootloop #Nexus6PSucks #HuaweiSucks #AndriodUpdatesSucks #HuaweiWarrantySucks
I purchased Dec 1 2016 and just got my rma a couple days ago. Barely said anything. Sent in a few pictures with a short summary of my problem..
Don't be a ****, it'll get you nowhere.
Boss your device is still in warranty period but mine is not. You miss my point bro..
I am happy that they fixed the problem for you.
Andrewbud said:
I purchased Dec 1 2016 and just got my rma a couple days ago. Barely said anything. Sent in a few pictures with a short summary of my problem..
Don't be a ****, it'll get you nowhere.
Click to expand...
Click to collapse
patidarmonu said:
Boss your device is still in warranty period but mine is not. You miss my point bro..
I am happy that they fixed the problem for you.
Click to expand...
Click to collapse
Dec 1 2015. Sorry forgot what year it is.
same runaround as you...
patidarmonu said:
Hello Everyone,
I want to share my expericence with Google Nexus 6P phone which I bought from Amazon on April 11, 2016. Unfortunate for me and fortunate for Huwaei that the device's warranty expired on July 1, 2017 (only 15 days ago). I have installed an Andriod update on July 10, 2017 and two days after my device went down and not booting up which is commonly known as bootloop issue. Even the same thing happened in recovery mode. First thing I did is contacting Huwaei support line (16th July) and asked them to help me fix this issue. In response, they created a ticket (gave me that ticket #) and assured that I will informed once two companies together will find a solution they will let me know (don't know when). They addmitted that it is not customer's fault at all but then iterated their warrenty policy said that device cannot be replaced. 5-10 times I heard the same thing from support person on the call.
After this conversation, I dropped an email to their support group showing how much annoyed and betrayed I was feeling. Got the same response on the email and you won't believe they suggest me to contact a third party technician to fix this. This is a problem with OS, how can any repair shop person can fix such an issue which Google and Huwaei are not able fix working together.
After such an awesome response from Huawei customer service, I tried google support as they are the one pushing updates to our devices. Google said that they would have replaced this device if I have bought this from a Google Store (even if its out of warranty). They mentioned that Huwaei should be able to do the same and warranty period should not matter for issues which is not customers fault infact customer is completely unaware of this.
I again called Huawei support and asked the support to escalate the case and share my situation with their senior management and help to fix my current device or get me a new one. I may be getting the same answer in next couple of days and I still have some hope. Let see what comes out.
#NexusBootloop #Nexus6PSucks #HuaweiSucks #AndriodUpdatesSucks #HuaweiWarrantySucks
Click to expand...
Click to collapse
I got the EXACT runaround as you from both google and Huawei. the only problem is that I did purchased through the google store and they were going to issue a replacement but went they realized I'm not from the US they sent me back to Huawei... stuck with an expensive paper weight!
Any updates - did they replace your phone?
patidarmonu said:
Hello Everyone,
I want to share my expericence with Google Nexus 6P phone which I bought from Amazon on April 11, 2016. Unfortunate for me and fortunate for Huwaei that the device's warranty expired on July 1, 2017 (only 15 days ago). I have installed an Andriod update on July 10, 2017 and two days after my device went down and not booting up which is commonly known as bootloop issue. Even the same thing happened in recovery mode. First thing I did is contacting Huwaei support line (16th July) and asked them to help me fix this issue. In response, they created a ticket (gave me that ticket #) and assured that I will informed once two companies together will find a solution they will let me know (don't know when). They addmitted that it is not customer's fault at all but then iterated their warrenty policy said that device cannot be replaced. 5-10 times I heard the same thing from support person on the call.
After this conversation, I dropped an email to their support group showing how much annoyed and betrayed I was feeling. Got the same response on the email and you won't believe they suggest me to contact a third party technician to fix this. This is a problem with OS, how can any repair shop person can fix such an issue which Google and Huwaei are not able fix working together.
After such an awesome response from Huawei customer service, I tried google support as they are the one pushing updates to our devices. Google said that they would have replaced this device if I have bought this from a Google Store (even if its out of warranty). They mentioned that Huwaei should be able to do the same and warranty period should not matter for issues which is not customers fault infact customer is completely unaware of this.
I again called Huawei support and asked the support to escalate the case and share my situation with their senior management and help to fix my current device or get me a new one. I may be getting the same answer in next couple of days and I still have some hope. Let see what comes out.
#NexusBootloop #Nexus6PSucks #HuaweiSucks #AndriodUpdatesSucks #HuaweiWarrantySucks
Click to expand...
Click to collapse
Hello - just curious if they replaced your phone yet?
Why you guys don't try this
https://forum.xda-developers.com/nexus-6p/general/guide-fix-nexus-6p-bootloop-death-blod-t3640279
darkriff said:
Why you guys don't try this
https://forum.xda-developers.com/nexus-6p/general/guide-fix-nexus-6p-bootloop-death-blod-t3640279
Click to expand...
Click to collapse
I've been trying but my bootloader is locked and I've tired heating it so that if boots at least once I can turn on Developer options and eventually the OEM unlock settings but I can't, so I'm stuck with the bootloop. Someone suggested calling the credit card company to see if they offer an automatic extended warranty on purchases and it looks like mine does (Discover Card in the US). Just called it in and I'll see if they'll replace, it since I'm past the 12 month warranty,
Related
Okay. So about a week ago, I got my GTS7500. On the first day, I successfully rooted it. The next day, I broke it in a incredibly careless way using the command line: http://forum.xda-developers.com/showthread.php?t=1744909
It is now completely unresponsive. Don't question me on that. I know.
I emailed Samsung with a fabricated story, trying to sort out a repair/replacement... 3 days later, nothing.
So after giving up with the email system, I finally phoned customer support yesterday.
I described everything that had happened (a version in which my phone just dies unexpectedly with no wrongdoing from myself...), and I was sent an email with all the information I need to send it to a repair centre.
So, it's all packed and ready to be sent to Norwich Samsung Repair Centre.
...I am quite anxious though.
I asked if I'd be getting a replacement, and I was told I would be getting the phone I sent but repaired. Well... if they DO repair the phone, they'll see that I've tampered with it.
Unlike what I thought, I won't be getting a replacement... but what if they can't repair it?
I'm nervous I'm going to get an email or a phone call from someone at the repair centre with bad news... or confronting me on my heinous crime.
Also, if they find something, they'll likely remember my phone and my details and have it blacklisted from being repaired in any repair centre.
To add to my worries, I finally got a reply from my email:
Unfortunately we are unable to replace your mobile phone as your warranty in accordance with your statutory rights within the first 28 days lies with your retailer, after this time has elapsed your warranty is a repair only, therefore if the retailer are refusing to exchange the unit for you, all that we can offer you is a repair.
Click to expand...
Click to collapse
More and more seems like they won't be sending back a new shiny phone... which is a shame.
The virgin mobile branding really pisses me off.
Also, I have written a description of what happened to my phone which I must send with the phone to the repair centre. At the end of it I've added:
If it does turn out to be completely unrecoverable like I expect, I ask that you refurbish me with an unlocked phone. Unfortunately, the seller I bought this phone from claimed it was not locked to a provider, but it turned out to be locked with Virgin Mobile. In the time the phone was working, I had not yet changed providers/sims.
This would be much appreciated to save me the hassle of doing this.
Click to expand...
Click to collapse
Is this a good idea? Will it do any good/harm? Given that it seems quite unlikely I will be receiving a new phone, should I ask them for an unlocked phone?
I'm not sure if it perhaps looks a little suspicious...
Should I even send it off??? If I go in person will it increase my chances? Could i walk away with a repaired/new phone in the same visit?
Please give me some answers quickly. If I'm sending it off I want to do it later today.
Many thanks.
98 views and no replies?
Please, I need some advice. If I send my phone later today and then find out on this thread that it was a bad idea, that's gonna really piss me off.
ask for a unlocked one
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
hedgehog90 said:
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
Click to expand...
Click to collapse
It's always fuzzy to have carrier locked phones they end up with problems more often.... And dude before flashing a firmware ask someone of your carrier to see if it works or not.... Preventing is better than cure
So I've now sent it back.
But there was a slight problem, or seemingly so.
In the email, it said this:
You can send the handset off for repair by using one of the below address options:
‘FREEPOST SAMANREP’ (This is a freepost option)
(On the front of the envelope)’
OR
‘A NOVO COMMUNICATION HOUSE (This is a standard delivery option and will be chargeable)
SAMSUNG
VULCAN ROAD NORTH
NORWICH
NR6 6AQ’
Click to expand...
Click to collapse
So, I did the above option, I just put FREEPOST SAMANREP on the envelope. This seemed strange to me at the time. When I took it to the post office, the lady behind the window looked at it and gave me a puzzled/concerned look, and I explained to her the reason behind it.
I sent it anyway.
Won't be too surprised though if it's sent to the return address in a couple days...
What's weirder is googling FREEPOST SAMANREP returns absolutely zero results. Try it yourself if you don't believe me.
What do you think? Weird?
Also, I'd like some reassurance about my return. I'm quite anxious that I'm gonna get in trouble.
I've just done the same thing - sent my phone back to "FREEEPOST SAMANREP" for repair, as instructed by Samsung and printed on their address label. I got alot of resistance from staff at the Post Office, who were convinced that it wasn't a valid address.
Was there a happy ending to your story?
so my phone just randomly powerd off i pulled the battery and tried to restart it. it went to lg logo and then into the device can not be checked for corruption (im using Tmobile-LGV10_flash_Root_Stock_MM_6_0 from https://forum.xda-developers.com/tmobile-lg-v10/general/step-step-guide-rooting-lg-v10-using-t3382631 and i am not blaming anyone) now some times it does not power on at all. i cant get into adb nor fastboot. i have tried to soft reset and hard reset but it wont do anything.
any advise into getting my phone running again?
I have contacted LG got an rma from them hopefully the "can't check for corruption" does not void the warranty if I have one. I bought it in 12-2015 and on LG website they say I have a 1 year warranty. Any idea how I can make the phone not show "can't check for corruption"?
GHOSTWARRIOR117 said:
I have contacted LG got an rma from them hopefully the "can't check for corruption" does not void the warranty if I have one. I bought it in 12-2015 and on LG website they say I have a 1 year warranty. Any idea how I can make the phone not show "can't check for corruption"?
Click to expand...
Click to collapse
I've heard they don't really care too much if you unlock the bootloader. I would be more concerned about the 2 months after the year warranty thing.
Hopefully because they know about their motherboards being proned to bootloops, they'll fix it for you regardless.
I bought a bootlooping V10 a couple week ago for around $100 w/ no original proof of purchase. Still decided to take a chance and send it in. Got my repaired phone back from them within a week.
anumeric1122 said:
I bought a bootlooping V10 a couple week ago for around $100 w/ no original proof of purchase. Still decided to take a chance and send it in. Got my repaired phone back from them within a week.
Click to expand...
Click to collapse
Do you mind me asking what you uploaded for the proof of purchase? They require something to be uploaded for that field on the repair request website. Thank you!
The freezing or heating is not nonsense. I saw it on a YouTube video and tried it myself. I put my phone in a Ziploc bag and squeezed all the air out to minimize any moisture damage, and froze it for six hours. It was able to boot up and stay on for three hours so I was able to transfer all of my data and files to my micro SD card. I have read that LG will honor the warranty beyond the stated length of time for this issue but your mileage may vary. What I am wondering is if anyone can expect any kind of compensation from LG? I have had two of my phones go through the boot loop issue, and currently all LG is saying is that if I have anything wrong with my 3rd phone, they will fix it. I find that unacceptable due to the time and aggravation spent dealing with a known product defect.
mixdown said:
Do you mind me asking what you uploaded for the proof of purchase? They require something to be uploaded for that field on the repair request website. Thank you!
Click to expand...
Click to collapse
I'm almost positive I didn't submit any proof of purchase with my claim.
... yeah, I just checked, it is not a required field.
Obviously YMMV and I could have just gotten lucky, though I doubt it and I imagine this to be more of a under the table recall.
Repost- I put this on the Gen 1 forum not knowing there was a Gen 2 forum. Sorry if this is a repeat.
Has anyone else had problems with their 2nd Gen Moto 360? I bought my watch in March of 2016 and tomorrow (November 28, 2017) I will be receiving my 8th replacement (9th piece of HW). I have had the screen go black and never come back on, I have had the battery fail and the watch dies after half a day, I have had the screen fail and show distorted images and my final failure was the metal watch band would not lock after I had it for 7 days (my fastest return to date). I am not rough on my watches, in fact most of them don't have a single scratch on them when I send them back. My concern is that I am past the 1 year since purchase, and I get a 90 day warranty with each new piece of HW. I am worried that this next watch will fail on day 91 and I'll be stuck with dead HW. I also don't want to have to call Moto support and waste 30+ minutes explaining the problem. I have tried to get Motorola to take the watch back but they won't. For the last several months every time I have called tech support (when the watch has broken) I have asked if I can return the watch to them and they send me a different watch each time. I love the watch but hate the reliability. Does anyone know who I can contact at Motorola to get a this resolved?
I am open to suggestions.
My 42mm watch stopped responding 2 months ago, roughly when it went out of warranty. So, in my case the quality of this device is really ****ty. Especially that it seems to be a battery issue, but there is no way to easily replace the battery.
Unleashed by my rooted OP3T in 8.0
RASTAVIPER said:
My 42mm watch stopped responding 2 months ago, roughly when it went out of warranty. So, in my case the quality of this device is really ****ty. Especially that it seems to be a battery issue, but there is no way to easily replace the battery.
Unleashed by my rooted OP3T in 8.0
Click to expand...
Click to collapse
I had that happen once. I called the Moto (US) support line and was rejected. I then went online to every Moto support center in the world and explained what had happened. In my case I think the screen went black (again). By pinging every place out there I finally found one center that was willing to replace my watch. I think part of this was that I had had the watch fail so many times already, I was on hardware number 5 at that time. Ever since then I have not had a watch last through the warranty of 90 days. I am now on Hardware number 9. I know this thing will break again, will it break on day 91, I don't know. I now keep a reminder in my calendar to warn me when I get close to 90 days. I've never come close to the 90 days since then.
My advise is to contact every place out there. Make some noise. There has to be someone at Moto that doesn't want their name attached to negative reviews who will listen. That is what I intend to do in the hopes that Moto will take my watch back.
Good luck.
JohnFaucher001 said:
I had that happen once. I called the Moto (US) support line and was rejected. I then went online to every Moto support center in the world and explained what had happened. In my case I think the screen went black (again). By pinging every place out there I finally found one center that was willing to replace my watch. I think part of this was that I had had the watch fail so many times already, I was on hardware number 5 at that time. Ever since then I have not had a watch last through the warranty of 90 days. I am now on Hardware number 9. I know this thing will break again, will it break on day 91, I don't know. I now keep a reminder in my calendar to warn me when I get close to 90 days. I've never come close to the 90 days since then.
My advise is to contact every place out there. Make some noise. There has to be someone at Moto that doesn't want their name attached to negative reviews who will listen. That is what I intend to do in the hopes that Moto will take my watch back.
Good luck.
Click to expand...
Click to collapse
Thanks for your advice but expect UK (original country of order) and Greece (my country), how can I contact other countries?
They will redirect me to UK directly.
And UK made it clear since my first contact to them that they cannot help, since I live in another country.
Unleashed by my rooted OP3T in 8.0
RASTAVIPER said:
Thanks for your advice but expect UK (original country of order) and Greece (my country), how can I contact other countries?
They will redirect me to UK directly.
And UK made it clear since my first contact to them that they cannot help, since I live in another country.
Unleashed by my rooted OP3T in 8.0
Click to expand...
Click to collapse
I Googled Motorola service centers then sent an email to all of the places I found. One of them was able to go into their system and override the out of warranty notice and supply a new watch for me.
JohnFaucher001 said:
I Googled Motorola service centers then sent an email to all of the places I found. One of them was able to go into their system and override the out of warranty notice and supply a new watch for me.
Click to expand...
Click to collapse
Do u mean from different countries or from the same country?
Unleashed by my rooted OP3T in 8.0
Got in contact with the UK support and they asked me to send back the watch to them for check.
The thing is that for some reason, I can't send it right away to them.
Is required to send it to someone in UK and this person to send it to them. Bit of hassle, if you ask me.
Unleashed by my rooted OP3T in 8.0
Well at least they are doing something. I bet if you explain the situation they will find a way to help. If I was in the UK I would offer to help.
My watch just broke again. The screen went black and is not recoverable. I'm going to send it back again. I've had this latest one for about a month. This will be my 10th watch.
Finally a happy end to my story!
After all these months of waiting, Motorola/Lenovo UK decided and repaired my watch, without even a receipt!!
They replaced the motherboard and sent it back!
Super excited! [emoji16][emoji16]
Sent from my ONEPLUS A3003 using Tapatalk
I had 2 devices that both boot-looped, within a week of each other, 13 months from when I got them.
My wife and I both moved on with our phones and I thought noting of it. Then I read this article and decided to reach out to Huawei Canada (even though my warranty was expired by 12 months at the time). They took down all my info and said they would email me UPS labels after they reviewed my case. I got the labels last week and send out the devices.
Today they showed up, both fixed! The paper work on both says "Replaced Main Board" and "Replaced Other Components". Both came back with different IMEI numbers then when sent in
If you are in Canada and have a bootloop I suggest you reach out to them. When I contacted them I mentioned that I read the article in the news paper and was wondering if they could help me (not sure if mentioning the article had anything to do with them fixing it or not)
Thanks
Hello everyone,
I'm sorry if I post this question in the wrong thread. And so sorry for my English.
I'm totally lost in the following and really need your help with this. I'm a user of the Huawei Mate P20 Pro. One month ago I did get the following error on my screen.
In text de error says the following.
ERROR MODE
Attention!
Please update system again
(Android puppet with his belly open)
Error!
Func NO: 20 (flash cert check)
Func NO: 1 (flash device replace illegal)
I did send my phone the 7th of March to the company whose name I will not mention, they did send my phone for reparation and a check. The
The repair shop told me the 18th of March that I flashed my phone and installed programs intentionally, which I never never did. I even don't know how to do this. The repair shop says they could install new 'software' and the problem would be solved then. After many many mails and frustration with my phone company they told me that they would pay the costs and I did also get a refund of my abonnement . I did get a refund of €56.
But after 14 days the repairshop calls me and says that the motherboard is also broken down and the total costs are €380 even though they already did send me a bill on the 18th of March of €29 so I thought that the problem was solved. I really really didn't do anything with my phone,..this is so frustrating and I feel lost that the phone company and repair shop don't believe me. I feel lost in this.
Is there anybody out there that could help me with this problem? I would really appreciate that. I there are any questions please let me know.
Grtz Pat and thanks in advance
Do not pay this 3rd parties...
Check straight with huawei.
oslo83 said:
Do not pay this 3rd parties...
Check straight with huawei.
Click to expand...
Click to collapse
Thanks Oslo,.but is anyone familiair with the error?
Pat
Pat_1973 said:
I did send my phone the 7th of March to the company whose name I will not mention, they did send my phone for reparation and a check. The
The repair shop told me the 18th of March that I flashed my phone and installed programs intentionally, which I never never did. I even don't know how to do this. The repair shop says they could install new 'software' and the problem would be solved then. After many many mails and frustration with my phone company they told me that they would pay the costs and I did also get a refund of my abonnement . I did get a refund of €56.
But after 14 days the repairshop calls me and says that the motherboard is also broken down and the total costs are €380 even though they already did send me a bill on the 18th of March of €29 so I thought that the problem was solved. I really really didn't do anything with my phone,..this is so frustrating and I feel lost that the phone company and repair shop don't believe me. I feel lost in this.
Is there anybody out there that could help me with this problem? I would really appreciate that. I there are any questions please let me know.
Grtz Pat and thanks in advance
Click to expand...
Click to collapse
Does problem was the same prior to 7th of march ?
oslo83 said:
Does problem was the same prior to 7th of march ?
Click to expand...
Click to collapse
On the 7th I did send my phone with the error like above. On the 18th they told me they had to install new software so the error would be solved. On the 31th of March they told me that the motherboard has broken down. And yes I think they struggeling with the same problem.