Hello everyone,
I'm sorry if I post this question in the wrong thread. And so sorry for my English.
I'm totally lost in the following and really need your help with this. I'm a user of the Huawei Mate P20 Pro. One month ago I did get the following error on my screen.
In text de error says the following.
ERROR MODE
Attention!
Please update system again
(Android puppet with his belly open)
Error!
Func NO: 20 (flash cert check)
Func NO: 1 (flash device replace illegal)
I did send my phone the 7th of March to the company whose name I will not mention, they did send my phone for reparation and a check. The
The repair shop told me the 18th of March that I flashed my phone and installed programs intentionally, which I never never did. I even don't know how to do this. The repair shop says they could install new 'software' and the problem would be solved then. After many many mails and frustration with my phone company they told me that they would pay the costs and I did also get a refund of my abonnement . I did get a refund of €56.
But after 14 days the repairshop calls me and says that the motherboard is also broken down and the total costs are €380 even though they already did send me a bill on the 18th of March of €29 so I thought that the problem was solved. I really really didn't do anything with my phone,..this is so frustrating and I feel lost that the phone company and repair shop don't believe me. I feel lost in this.
Is there anybody out there that could help me with this problem? I would really appreciate that. I there are any questions please let me know.
Grtz Pat and thanks in advance
Do not pay this 3rd parties...
Check straight with huawei.
oslo83 said:
Do not pay this 3rd parties...
Check straight with huawei.
Click to expand...
Click to collapse
Thanks Oslo,.but is anyone familiair with the error?
Pat
Pat_1973 said:
I did send my phone the 7th of March to the company whose name I will not mention, they did send my phone for reparation and a check. The
The repair shop told me the 18th of March that I flashed my phone and installed programs intentionally, which I never never did. I even don't know how to do this. The repair shop says they could install new 'software' and the problem would be solved then. After many many mails and frustration with my phone company they told me that they would pay the costs and I did also get a refund of my abonnement . I did get a refund of €56.
But after 14 days the repairshop calls me and says that the motherboard is also broken down and the total costs are €380 even though they already did send me a bill on the 18th of March of €29 so I thought that the problem was solved. I really really didn't do anything with my phone,..this is so frustrating and I feel lost that the phone company and repair shop don't believe me. I feel lost in this.
Is there anybody out there that could help me with this problem? I would really appreciate that. I there are any questions please let me know.
Grtz Pat and thanks in advance
Click to expand...
Click to collapse
Does problem was the same prior to 7th of march ?
oslo83 said:
Does problem was the same prior to 7th of march ?
Click to expand...
Click to collapse
On the 7th I did send my phone with the error like above. On the 18th they told me they had to install new software so the error would be solved. On the 31th of March they told me that the motherboard has broken down. And yes I think they struggeling with the same problem.
Related
Hey guys,
How would I proceed if I want to get my razr repaired because, it has a tiny green pixel that's stuck. so, would Motorola repair it? I tried their emailing them and it's not so helpful, they told me reset my phone, which is just stupid.
Where did you purchase it from , no warranty I assume , maybe try a different route with Motorola such as site, number or vendor.
blueis300 said:
Where did you purchase it from , no warranty I assume , maybe try a different route with Motorola such as site, number or vendor.
Click to expand...
Click to collapse
Bought from local listing, it should have warranty since, it hasn't been a year. There's no motorola repair site, where you can walk in and drop it off. I would have to mail it to them. Don't think carrier would help, since I didn't buy from them or have a account with them. Thanks for your reply.
Okay. So about a week ago, I got my GTS7500. On the first day, I successfully rooted it. The next day, I broke it in a incredibly careless way using the command line: http://forum.xda-developers.com/showthread.php?t=1744909
It is now completely unresponsive. Don't question me on that. I know.
I emailed Samsung with a fabricated story, trying to sort out a repair/replacement... 3 days later, nothing.
So after giving up with the email system, I finally phoned customer support yesterday.
I described everything that had happened (a version in which my phone just dies unexpectedly with no wrongdoing from myself...), and I was sent an email with all the information I need to send it to a repair centre.
So, it's all packed and ready to be sent to Norwich Samsung Repair Centre.
...I am quite anxious though.
I asked if I'd be getting a replacement, and I was told I would be getting the phone I sent but repaired. Well... if they DO repair the phone, they'll see that I've tampered with it.
Unlike what I thought, I won't be getting a replacement... but what if they can't repair it?
I'm nervous I'm going to get an email or a phone call from someone at the repair centre with bad news... or confronting me on my heinous crime.
Also, if they find something, they'll likely remember my phone and my details and have it blacklisted from being repaired in any repair centre.
To add to my worries, I finally got a reply from my email:
Unfortunately we are unable to replace your mobile phone as your warranty in accordance with your statutory rights within the first 28 days lies with your retailer, after this time has elapsed your warranty is a repair only, therefore if the retailer are refusing to exchange the unit for you, all that we can offer you is a repair.
Click to expand...
Click to collapse
More and more seems like they won't be sending back a new shiny phone... which is a shame.
The virgin mobile branding really pisses me off.
Also, I have written a description of what happened to my phone which I must send with the phone to the repair centre. At the end of it I've added:
If it does turn out to be completely unrecoverable like I expect, I ask that you refurbish me with an unlocked phone. Unfortunately, the seller I bought this phone from claimed it was not locked to a provider, but it turned out to be locked with Virgin Mobile. In the time the phone was working, I had not yet changed providers/sims.
This would be much appreciated to save me the hassle of doing this.
Click to expand...
Click to collapse
Is this a good idea? Will it do any good/harm? Given that it seems quite unlikely I will be receiving a new phone, should I ask them for an unlocked phone?
I'm not sure if it perhaps looks a little suspicious...
Should I even send it off??? If I go in person will it increase my chances? Could i walk away with a repaired/new phone in the same visit?
Please give me some answers quickly. If I'm sending it off I want to do it later today.
Many thanks.
98 views and no replies?
Please, I need some advice. If I send my phone later today and then find out on this thread that it was a bad idea, that's gonna really piss me off.
ask for a unlocked one
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
hedgehog90 said:
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
Click to expand...
Click to collapse
It's always fuzzy to have carrier locked phones they end up with problems more often.... And dude before flashing a firmware ask someone of your carrier to see if it works or not.... Preventing is better than cure
So I've now sent it back.
But there was a slight problem, or seemingly so.
In the email, it said this:
You can send the handset off for repair by using one of the below address options:
‘FREEPOST SAMANREP’ (This is a freepost option)
(On the front of the envelope)’
OR
‘A NOVO COMMUNICATION HOUSE (This is a standard delivery option and will be chargeable)
SAMSUNG
VULCAN ROAD NORTH
NORWICH
NR6 6AQ’
Click to expand...
Click to collapse
So, I did the above option, I just put FREEPOST SAMANREP on the envelope. This seemed strange to me at the time. When I took it to the post office, the lady behind the window looked at it and gave me a puzzled/concerned look, and I explained to her the reason behind it.
I sent it anyway.
Won't be too surprised though if it's sent to the return address in a couple days...
What's weirder is googling FREEPOST SAMANREP returns absolutely zero results. Try it yourself if you don't believe me.
What do you think? Weird?
Also, I'd like some reassurance about my return. I'm quite anxious that I'm gonna get in trouble.
I've just done the same thing - sent my phone back to "FREEEPOST SAMANREP" for repair, as instructed by Samsung and printed on their address label. I got alot of resistance from staff at the Post Office, who were convinced that it wasn't a valid address.
Was there a happy ending to your story?
Hello, before I start : sorry for my bad english
My Asus Transformer Prime have the same Problem withe the unlock tool.
It didnt work and i had attempted to downgrade and upgrade all time....
I contacted the Asus Support, they enter the Serial into the system and i checked it again.
But it didnt work...
The he said i must send to the RMA.. Last Friday i sent it to RMA CZ and now the Tablet ist back!
I start the tablett, loggin in Google and Wlan Account. Download the Unlock tool and installed it.
And now ? It didnt work! On the Paper there stand : Touch screen Function Error
Then i called the Support Asus and they said he can doing nothing and i should go to
Media Markt and they shoud do anything..
what is that?? The Tablet is from Asus and not from Media Markt. I buyed the Tablet on 14.April.2012...
If you are in the US/Canada, you need to contact Tien:
Asus_USA said:
I cannot speak for other countries or regions, but if you are located in the US or Canada, our facilities do have a fix for the unlock error. However, as Mason said, it does require that you send it in for RMA.
The call center and technical support might not be aware, but our technicians already know the procedure on how to fix it. I apologize to all of those who have tried to get an RMA for this through the call center. They are instructed not to assist with issues regarding unlocking device - as we all are. However, we understand that this is a special issue, and have set-up a repair process for the affected tablets.
I apologize for the wait and would like to thank those who were patient while we got to the bottom of the issue, and devised a fix for it. If you are having a hard time with getting an RMA from the call center, please shoot me an e-mail to this inbox: [email protected] and I will be happy to help arrange the RMA for you. Again, I can only assist those located in the US and Canada.
Tien
Click to expand...
Click to collapse
Yuhfhrh said:
If you are in the US/Canada, you need to contact Tien:
Click to expand...
Click to collapse
No i am from austria. I had called the support and they know about the problem and i shoud send it to rma. And now it is back and nothing. Today i go to media markt and give the tablet back and buy a other...
I purchased a moto z force on ePay. The iMEI number is ok (not stolen) with Verizon but the seller wiped it and now will not answer any if my emails . The Google security feature requires the past email and PW are needed to continue passed the beginning setup. Zero cooperation from seller... and PP and eBay won't help because it was as described ( or not disclosed). Is there any way to get passed this issue or did I get a brick or case parts. Can it be reflashed or some other reset be done? Thank you in advance for any help with this.
pmanfre said:
I purchased a moto z force on ePay. The iMEI number is ok (not stolen) with Verizon but the seller wiped it and now will not answer any if my emails . The Google security feature requires the past email and PW are needed to continue passed the beginning setup. Zero cooperation from seller... and PP and eBay won't help because it was as described ( or not disclosed). Is there any way to get passed this issue or did I get a brick or case parts. Can it be reflashed or some other reset be done? Thank you in advance for any help with this.
Click to expand...
Click to collapse
see http://www.rootjunky.com/motoreaper-frp-removal-tool/
Bypassing this by just anybody would defeat the purpose of this valuable safety feature and I would hope it is not possible. If Google did not provide a bypass to the legitimate sources (carriers) then shame on Google for not doing this. I would check and see if Verizon might be able to help you since it is not blocked and the owner who sold the phone to you would not be reporting the phone as stolen. Perhaps bring your receipt with IMEI number on it and they should be able to verify that you are legit and unlock your phone. Ebay should be tighter on this kind of thing!!!
removal tool.
It will not allow a download unless you are enrolled in a course of some kind. Anyone have that tool or other fix?
PM
FRP Question...
pmanfre said:
It will not allow a download unless you are enrolled in a course of some kind. Anyone have that tool or other fix?
PM
Click to expand...
Click to collapse
I was able to download some and they did not work. Paid a service to do it and they could not do it either. Appears to have taken a new security update
so far it is unbreakable it seems.
Any ideas?
pmanfre said:
I purchased a moto z force on ePay. The iMEI number is ok (not stolen) with Verizon but the seller wiped it and now will not answer any if my emails . The Google security feature requires the past email and PW are needed to continue passed the beginning setup. Zero cooperation from seller... and PP and eBay won't help because it was as described ( or not disclosed). Is there any way to get passed this issue or did I get a brick or case parts. Can it be reflashed or some other reset be done? Thank you in advance for any help with this.
Click to expand...
Click to collapse
If it was described as a working phone and the seller is ignoring you. Then file a complaint with ebay about the auction. Since you clearly can't use the phone. Take pictures of the device lock and when you file the complaint you will need to add them.
Yes I can ...and have time to do that but I was hoping to get this working because the price was very good. If not I will do that as a last resort.
Hello Everyone,
I want to share my expericence with Google Nexus 6P phone which I bought from Amazon on April 11, 2016. Unfortunate for me and fortunate for Huwaei that the device's warranty expired on July 1, 2017 (only 15 days ago). I have installed an Andriod update on July 10, 2017 and two days after my device went down and not booting up which is commonly known as bootloop issue. Even the same thing happened in recovery mode. First thing I did is contacting Huwaei support line (16th July) and asked them to help me fix this issue. In response, they created a ticket (gave me that ticket #) and assured that I will informed once two companies together will find a solution they will let me know (don't know when). They addmitted that it is not customer's fault at all but then iterated their warrenty policy said that device cannot be replaced. 5-10 times I heard the same thing from support person on the call.
After this conversation, I dropped an email to their support group showing how much annoyed and betrayed I was feeling. Got the same response on the email and you won't believe they suggest me to contact a third party technician to fix this. This is a problem with OS, how can any repair shop person can fix such an issue which Google and Huwaei are not able fix working together.
After such an awesome response from Huawei customer service, I tried google support as they are the one pushing updates to our devices. Google said that they would have replaced this device if I have bought this from a Google Store (even if its out of warranty). They mentioned that Huwaei should be able to do the same and warranty period should not matter for issues which is not customers fault infact customer is completely unaware of this.
I again called Huawei support and asked the support to escalate the case and share my situation with their senior management and help to fix my current device or get me a new one. I may be getting the same answer in next couple of days and I still have some hope. Let see what comes out.
#NexusBootloop #Nexus6PSucks #HuaweiSucks #AndriodUpdatesSucks #HuaweiWarrantySucks
I purchased Dec 1 2016 and just got my rma a couple days ago. Barely said anything. Sent in a few pictures with a short summary of my problem..
Don't be a ****, it'll get you nowhere.
Boss your device is still in warranty period but mine is not. You miss my point bro..
I am happy that they fixed the problem for you.
Andrewbud said:
I purchased Dec 1 2016 and just got my rma a couple days ago. Barely said anything. Sent in a few pictures with a short summary of my problem..
Don't be a ****, it'll get you nowhere.
Click to expand...
Click to collapse
patidarmonu said:
Boss your device is still in warranty period but mine is not. You miss my point bro..
I am happy that they fixed the problem for you.
Click to expand...
Click to collapse
Dec 1 2015. Sorry forgot what year it is.
same runaround as you...
patidarmonu said:
Hello Everyone,
I want to share my expericence with Google Nexus 6P phone which I bought from Amazon on April 11, 2016. Unfortunate for me and fortunate for Huwaei that the device's warranty expired on July 1, 2017 (only 15 days ago). I have installed an Andriod update on July 10, 2017 and two days after my device went down and not booting up which is commonly known as bootloop issue. Even the same thing happened in recovery mode. First thing I did is contacting Huwaei support line (16th July) and asked them to help me fix this issue. In response, they created a ticket (gave me that ticket #) and assured that I will informed once two companies together will find a solution they will let me know (don't know when). They addmitted that it is not customer's fault at all but then iterated their warrenty policy said that device cannot be replaced. 5-10 times I heard the same thing from support person on the call.
After this conversation, I dropped an email to their support group showing how much annoyed and betrayed I was feeling. Got the same response on the email and you won't believe they suggest me to contact a third party technician to fix this. This is a problem with OS, how can any repair shop person can fix such an issue which Google and Huwaei are not able fix working together.
After such an awesome response from Huawei customer service, I tried google support as they are the one pushing updates to our devices. Google said that they would have replaced this device if I have bought this from a Google Store (even if its out of warranty). They mentioned that Huwaei should be able to do the same and warranty period should not matter for issues which is not customers fault infact customer is completely unaware of this.
I again called Huawei support and asked the support to escalate the case and share my situation with their senior management and help to fix my current device or get me a new one. I may be getting the same answer in next couple of days and I still have some hope. Let see what comes out.
#NexusBootloop #Nexus6PSucks #HuaweiSucks #AndriodUpdatesSucks #HuaweiWarrantySucks
Click to expand...
Click to collapse
I got the EXACT runaround as you from both google and Huawei. the only problem is that I did purchased through the google store and they were going to issue a replacement but went they realized I'm not from the US they sent me back to Huawei... stuck with an expensive paper weight!
Any updates - did they replace your phone?
patidarmonu said:
Hello Everyone,
I want to share my expericence with Google Nexus 6P phone which I bought from Amazon on April 11, 2016. Unfortunate for me and fortunate for Huwaei that the device's warranty expired on July 1, 2017 (only 15 days ago). I have installed an Andriod update on July 10, 2017 and two days after my device went down and not booting up which is commonly known as bootloop issue. Even the same thing happened in recovery mode. First thing I did is contacting Huwaei support line (16th July) and asked them to help me fix this issue. In response, they created a ticket (gave me that ticket #) and assured that I will informed once two companies together will find a solution they will let me know (don't know when). They addmitted that it is not customer's fault at all but then iterated their warrenty policy said that device cannot be replaced. 5-10 times I heard the same thing from support person on the call.
After this conversation, I dropped an email to their support group showing how much annoyed and betrayed I was feeling. Got the same response on the email and you won't believe they suggest me to contact a third party technician to fix this. This is a problem with OS, how can any repair shop person can fix such an issue which Google and Huwaei are not able fix working together.
After such an awesome response from Huawei customer service, I tried google support as they are the one pushing updates to our devices. Google said that they would have replaced this device if I have bought this from a Google Store (even if its out of warranty). They mentioned that Huwaei should be able to do the same and warranty period should not matter for issues which is not customers fault infact customer is completely unaware of this.
I again called Huawei support and asked the support to escalate the case and share my situation with their senior management and help to fix my current device or get me a new one. I may be getting the same answer in next couple of days and I still have some hope. Let see what comes out.
#NexusBootloop #Nexus6PSucks #HuaweiSucks #AndriodUpdatesSucks #HuaweiWarrantySucks
Click to expand...
Click to collapse
Hello - just curious if they replaced your phone yet?
Why you guys don't try this
https://forum.xda-developers.com/nexus-6p/general/guide-fix-nexus-6p-bootloop-death-blod-t3640279
darkriff said:
Why you guys don't try this
https://forum.xda-developers.com/nexus-6p/general/guide-fix-nexus-6p-bootloop-death-blod-t3640279
Click to expand...
Click to collapse
I've been trying but my bootloader is locked and I've tired heating it so that if boots at least once I can turn on Developer options and eventually the OEM unlock settings but I can't, so I'm stuck with the bootloop. Someone suggested calling the credit card company to see if they offer an automatic extended warranty on purchases and it looks like mine does (Discover Card in the US). Just called it in and I'll see if they'll replace, it since I'm past the 12 month warranty,