Hello, before I start : sorry for my bad english
My Asus Transformer Prime have the same Problem withe the unlock tool.
It didnt work and i had attempted to downgrade and upgrade all time....
I contacted the Asus Support, they enter the Serial into the system and i checked it again.
But it didnt work...
The he said i must send to the RMA.. Last Friday i sent it to RMA CZ and now the Tablet ist back!
I start the tablett, loggin in Google and Wlan Account. Download the Unlock tool and installed it.
And now ? It didnt work! On the Paper there stand : Touch screen Function Error
Then i called the Support Asus and they said he can doing nothing and i should go to
Media Markt and they shoud do anything..
what is that?? The Tablet is from Asus and not from Media Markt. I buyed the Tablet on 14.April.2012...
If you are in the US/Canada, you need to contact Tien:
Asus_USA said:
I cannot speak for other countries or regions, but if you are located in the US or Canada, our facilities do have a fix for the unlock error. However, as Mason said, it does require that you send it in for RMA.
The call center and technical support might not be aware, but our technicians already know the procedure on how to fix it. I apologize to all of those who have tried to get an RMA for this through the call center. They are instructed not to assist with issues regarding unlocking device - as we all are. However, we understand that this is a special issue, and have set-up a repair process for the affected tablets.
I apologize for the wait and would like to thank those who were patient while we got to the bottom of the issue, and devised a fix for it. If you are having a hard time with getting an RMA from the call center, please shoot me an e-mail to this inbox: [email protected] and I will be happy to help arrange the RMA for you. Again, I can only assist those located in the US and Canada.
Tien
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Yuhfhrh said:
If you are in the US/Canada, you need to contact Tien:
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No i am from austria. I had called the support and they know about the problem and i shoud send it to rma. And now it is back and nothing. Today i go to media markt and give the tablet back and buy a other...
Related
Hey guys,
How would I proceed if I want to get my razr repaired because, it has a tiny green pixel that's stuck. so, would Motorola repair it? I tried their emailing them and it's not so helpful, they told me reset my phone, which is just stupid.
Where did you purchase it from , no warranty I assume , maybe try a different route with Motorola such as site, number or vendor.
blueis300 said:
Where did you purchase it from , no warranty I assume , maybe try a different route with Motorola such as site, number or vendor.
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Bought from local listing, it should have warranty since, it hasn't been a year. There's no motorola repair site, where you can walk in and drop it off. I would have to mail it to them. Don't think carrier would help, since I didn't buy from them or have a account with them. Thanks for your reply.
Okay. So about a week ago, I got my GTS7500. On the first day, I successfully rooted it. The next day, I broke it in a incredibly careless way using the command line: http://forum.xda-developers.com/showthread.php?t=1744909
It is now completely unresponsive. Don't question me on that. I know.
I emailed Samsung with a fabricated story, trying to sort out a repair/replacement... 3 days later, nothing.
So after giving up with the email system, I finally phoned customer support yesterday.
I described everything that had happened (a version in which my phone just dies unexpectedly with no wrongdoing from myself...), and I was sent an email with all the information I need to send it to a repair centre.
So, it's all packed and ready to be sent to Norwich Samsung Repair Centre.
...I am quite anxious though.
I asked if I'd be getting a replacement, and I was told I would be getting the phone I sent but repaired. Well... if they DO repair the phone, they'll see that I've tampered with it.
Unlike what I thought, I won't be getting a replacement... but what if they can't repair it?
I'm nervous I'm going to get an email or a phone call from someone at the repair centre with bad news... or confronting me on my heinous crime.
Also, if they find something, they'll likely remember my phone and my details and have it blacklisted from being repaired in any repair centre.
To add to my worries, I finally got a reply from my email:
Unfortunately we are unable to replace your mobile phone as your warranty in accordance with your statutory rights within the first 28 days lies with your retailer, after this time has elapsed your warranty is a repair only, therefore if the retailer are refusing to exchange the unit for you, all that we can offer you is a repair.
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More and more seems like they won't be sending back a new shiny phone... which is a shame.
The virgin mobile branding really pisses me off.
Also, I have written a description of what happened to my phone which I must send with the phone to the repair centre. At the end of it I've added:
If it does turn out to be completely unrecoverable like I expect, I ask that you refurbish me with an unlocked phone. Unfortunately, the seller I bought this phone from claimed it was not locked to a provider, but it turned out to be locked with Virgin Mobile. In the time the phone was working, I had not yet changed providers/sims.
This would be much appreciated to save me the hassle of doing this.
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Is this a good idea? Will it do any good/harm? Given that it seems quite unlikely I will be receiving a new phone, should I ask them for an unlocked phone?
I'm not sure if it perhaps looks a little suspicious...
Should I even send it off??? If I go in person will it increase my chances? Could i walk away with a repaired/new phone in the same visit?
Please give me some answers quickly. If I'm sending it off I want to do it later today.
Many thanks.
98 views and no replies?
Please, I need some advice. If I send my phone later today and then find out on this thread that it was a bad idea, that's gonna really piss me off.
ask for a unlocked one
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
hedgehog90 said:
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
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It's always fuzzy to have carrier locked phones they end up with problems more often.... And dude before flashing a firmware ask someone of your carrier to see if it works or not.... Preventing is better than cure
So I've now sent it back.
But there was a slight problem, or seemingly so.
In the email, it said this:
You can send the handset off for repair by using one of the below address options:
‘FREEPOST SAMANREP’ (This is a freepost option)
(On the front of the envelope)’
OR
‘A NOVO COMMUNICATION HOUSE (This is a standard delivery option and will be chargeable)
SAMSUNG
VULCAN ROAD NORTH
NORWICH
NR6 6AQ’
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So, I did the above option, I just put FREEPOST SAMANREP on the envelope. This seemed strange to me at the time. When I took it to the post office, the lady behind the window looked at it and gave me a puzzled/concerned look, and I explained to her the reason behind it.
I sent it anyway.
Won't be too surprised though if it's sent to the return address in a couple days...
What's weirder is googling FREEPOST SAMANREP returns absolutely zero results. Try it yourself if you don't believe me.
What do you think? Weird?
Also, I'd like some reassurance about my return. I'm quite anxious that I'm gonna get in trouble.
I've just done the same thing - sent my phone back to "FREEEPOST SAMANREP" for repair, as instructed by Samsung and printed on their address label. I got alot of resistance from staff at the Post Office, who were convinced that it wasn't a valid address.
Was there a happy ending to your story?
Does anyone know where I can get a copy of this. I tried searching.. but came up with Euro version only.
hasn't been released yet.
We've all been waiting for it...
cdejesus1119 said:
Does anyone know where I can get a copy of this. I tried searching.. but came up with Euro version only.
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Same here. Much help would be apprecaited.
shizdan said:
Same here. Much help would be apprecaited.
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It's a necessity for me. I'm not ready to go beyond stock-rooted until we have one available. Having one saved me more than once on every HTC I've ever had and I'm not ready to brick one yet!
Thank you for contacting us here at the HTC technical support department. I am very happy to see that you already have the HTC One and I am very sorry that this inconvenience has presented to you.
At the moment we are not providing the RUU for the new HTC One. If your device has been render inoperable, then I suggest that you contact your carrier as your contractual agreement may allow you to get to swap or replace your phone.
As an alternative, you could also contact our RMA division to get a repair set up. Call them at, 1-866-449-8358 from 8 AM to 1 AM , 7 days per week. Please, have the serial number of your phone handy when you contact them and our phone techs should be able to help get this repair set up.
daddioj said:
Thank you for contacting us here at the HTC technical support department. I am very happy to see that you already have the HTC One and I am very sorry that this inconvenience has presented to you.
At the moment we are not providing the RUU for the new HTC One. If your device has been render inoperable, then I suggest that you contact your carrier as your contractual agreement may allow you to get to swap or replace your phone.
As an alternative, you could also contact our RMA division to get a repair set up. Call them at, 1-866-449-8358 from 8 AM to 1 AM , 7 days per week. Please, have the serial number of your phone handy when you contact them and our phone techs should be able to help get this repair set up.
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Wow talk about service! I had no clue they would contact me here. But I'm still awaiting ATT to release the RUU
Hi all,
I'm in a bit of a predicament and I am hoping that someone here can help me out.
I am located in the US. I imported a Mate 10 ALP-L29 from Hong Kong about a month ago. I have tried probably 30+ times to get a bootloader unlock code from Huawei with no luck. I've been using this website: https://www.emui.com/en/unlock_detail
I log in.
I enter Since EMUI 5.0. I enter the serial, enter the IMEI (I have tried both), Then I enter the product ID. I write in the CAPTCHA, hit enter, and I am met with: If you have any questions about the unlock code application, please contact us.
I tried to contact them but the email address on the site is invalid. I contacted the US customer service. They told me that they are aware of issues and to try again later. I read on here that another person had luck using UK support so I tried them. They told me to contact Hong Kong Support. I contacted Hong Kong Support who told me that they cannot provide an unlock code.
I signed up under a different email claiming to be from Hong Kong. Same result.
I thought maybe Chrome was possibly at fault so I tried on Firefox, and Microsoft Edge on my PC,. No luck. I tried on Firefox Focus and Chrome on my phone. No luck.
I feel like I am running out of time, and I specifically purchased this phone so that I could unlock it and use either Lineage OS or another rom. I only have a few days left. Can anyone think of anything that I am doing wrong or can recommend any ways to get a code. Does anyone here want to give it a shot? If you are able to get an unlock code for me, I would happily make a donation to XDA or your paypal. I really don't want to use a 3rd party service unless I am forced to.
Thanks for any help!
I had a similar issue getting an unlock code last year, turns out something was wonky with my huawei account. Made a new one and I got a code just fine. This might not be the case for you, but you can give it a shot?
I tried that once and said that I was registering in Hong Kong. I'll try that again tomorrow. Where did you register out of?
Be sure to pick up the pace with getting your bootloader unlock code. The service will close in a couple days if I'm not mistaken or outdated. (Hopefully I am outdated and they will keep the service up)
Someone helped me out this morning. I got the unlock and I'll probably install Lineage OS or something else in a few weeks when I have a good bit of downtime.
Hi,
How did you get help?
I tried contacting the support but every time they just told me that the service was working even though it is clearly not working for my ALP L29.
Thanks
Washo4evr said:
Hi,
How did you get help?
I tried contacting the support but every time they just told me that the service was working even though it is clearly not working for my ALP L29.
Thanks
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Another member helped me out. I'll PM you his info.
Tugboat87 said:
Another member helped me out. I'll PM you his info.
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Click to collapse
Hello there, could you please PM me too? I have the same issue here. Thanks.
You can also use dc-unlocker.com
Sent
Hello everyone,
I'm sorry if I post this question in the wrong thread. And so sorry for my English.
I'm totally lost in the following and really need your help with this. I'm a user of the Huawei Mate P20 Pro. One month ago I did get the following error on my screen.
In text de error says the following.
ERROR MODE
Attention!
Please update system again
(Android puppet with his belly open)
Error!
Func NO: 20 (flash cert check)
Func NO: 1 (flash device replace illegal)
I did send my phone the 7th of March to the company whose name I will not mention, they did send my phone for reparation and a check. The
The repair shop told me the 18th of March that I flashed my phone and installed programs intentionally, which I never never did. I even don't know how to do this. The repair shop says they could install new 'software' and the problem would be solved then. After many many mails and frustration with my phone company they told me that they would pay the costs and I did also get a refund of my abonnement . I did get a refund of €56.
But after 14 days the repairshop calls me and says that the motherboard is also broken down and the total costs are €380 even though they already did send me a bill on the 18th of March of €29 so I thought that the problem was solved. I really really didn't do anything with my phone,..this is so frustrating and I feel lost that the phone company and repair shop don't believe me. I feel lost in this.
Is there anybody out there that could help me with this problem? I would really appreciate that. I there are any questions please let me know.
Grtz Pat and thanks in advance
Do not pay this 3rd parties...
Check straight with huawei.
oslo83 said:
Do not pay this 3rd parties...
Check straight with huawei.
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Thanks Oslo,.but is anyone familiair with the error?
Pat
Pat_1973 said:
I did send my phone the 7th of March to the company whose name I will not mention, they did send my phone for reparation and a check. The
The repair shop told me the 18th of March that I flashed my phone and installed programs intentionally, which I never never did. I even don't know how to do this. The repair shop says they could install new 'software' and the problem would be solved then. After many many mails and frustration with my phone company they told me that they would pay the costs and I did also get a refund of my abonnement . I did get a refund of €56.
But after 14 days the repairshop calls me and says that the motherboard is also broken down and the total costs are €380 even though they already did send me a bill on the 18th of March of €29 so I thought that the problem was solved. I really really didn't do anything with my phone,..this is so frustrating and I feel lost that the phone company and repair shop don't believe me. I feel lost in this.
Is there anybody out there that could help me with this problem? I would really appreciate that. I there are any questions please let me know.
Grtz Pat and thanks in advance
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Does problem was the same prior to 7th of march ?
oslo83 said:
Does problem was the same prior to 7th of march ?
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On the 7th I did send my phone with the error like above. On the 18th they told me they had to install new software so the error would be solved. On the 31th of March they told me that the motherboard has broken down. And yes I think they struggeling with the same problem.