Samsung Note Edge (SM-N915G) Bootlooping issue. Need help recovering - Android Q&A, Help & Troubleshooting

Hi everyone.*
I'll give you a background on what has happened and would be appreciated you guys could offer some assistance or steer me to the right direction.
I have a Samsung Note Edge (SM-N915G) that suddently restarted randomly while it was sitting on my desk. The phone is not rooted and USB debugging was not switched on prior to crashing if I recall correctly.
The phone is now bootlooping or freezes at the optus screen. Sometimes its barely gets on the home screen before restarting again.
I have tried the below but with no success.
1. Replacing brand new batteries.
2. Changing the firmware through ODIN v3.13.1 (tried both old and current firmwares). It passes through ODIN but still the same problem.
3. Tried to recover data via programs like Dr. fone to recover the data but it keeps failing.
Basically I want to recover the data thats on the phone is my main concern, then recover the phone. Last option put it back to factory state.
Any help would be appreciated.

Hi , probably you was using fast charging option , and that reduces battery life.
So you said that you replaced new battery , you must be sure that is exactly like yours , because many store has a copy of batteries silimar like Original.
Next what you can try is to Wipe Cache Partition from recovery and if you are able to use your phone , go fast to the Settings and disable Fast Cable Charging.
See how to do that , I hope you fix this issue . : ) Good luck

Teddy Lo said:
Hi , probably you was using fast charging option , and that reduces battery life.
So you said that you replaced new battery , you must be sure that is exactly like yours , because many store has a copy of batteries silimar like Original.
Next what you can try is to Wipe Cache Partition from recovery and if you are able to use your phone , go fast to the Settings and disable Fast Cable Charging.
See how to do that , I hope you fix this issue . : ) Good luck
Click to expand...
Click to collapse
Yeps I used the original Samsung battery.
I have wiped the cache Partition and still the same thing.
I am unable to go into the phone as its in bootloop like I mentioned previously so no go disabling Fast charging.

NightOwlRoan said:
Yeps I used the original Samsung battery.
I have wiped the cache Partition and still the same thing.
I am unable to go into the phone as its in bootloop like I mentioned previously so no go disabling Fast charging.
Click to expand...
Click to collapse
Tell me are you able to enter into Download mode without Rebooting ?

Teddy Lo said:
Tell me are you able to enter into Download mode without Rebooting ?
Click to expand...
Click to collapse
Yes I am able to go into download mode via the normal way by restarting the phone and holding down volume down, home and power button. Then pressing up volume to enter download mode as normal

Try to flash this firmware with latest version of ODIN .
https://updato.com/firmware-archive-select-model?record=1103664FEDC511E69215FA163EE8F90B
Good Luck

Teddy Lo said:
Try to flash this firmware with latest version of ODIN .
https://updato.com/firmware-archive-select-model?record=1103664FEDC511E69215FA163EE8F90B
Good Luck
Click to expand...
Click to collapse
Ive just downloaded it and installed it.
Its been sitting on the Galaxy Note Edge Screen with the "recovery booting..." on top of the screen in blue.
Ill leave it for a while and see how it goes and let you know the outcome

NightOwlRoan said:
Ive just downloaded it and installed it.
Its been sitting on the Galaxy Note Edge Screen with the "recovery booting..." on top of the screen in blue.
Ill leave it for a while and see how it goes and let you know the outcome
Click to expand...
Click to collapse
I got "No command". Oh now it went through rebooting process after a while.
It was booting for several times. Now "Android is upgrading" green screen. Hoping it will be fixed after

NightOwlRoan said:
I got "No command". Oh now it went through rebooting process after a while.
It was booting for several times. Now "Android is upgrading" green screen. Hoping it will be fixed after
Click to expand...
Click to collapse
I got to my home screen for a few seconds before freezing, restarting and back to bootloop

NightOwlRoan said:
I got to my home screen for a few seconds before freezing, restarting and back to bootloop
Click to expand...
Click to collapse
Hi , try to wipe cache partition , and Factory reset your phone , if that doesn't help you or battery is problem or is some hardware issue like eMMC chip or power ic chip I don't know , try to boot your phone with his original battery .

Teddy Lo said:
Hi , try to wipe cache partition , and Factory reset your phone , if that doesn't help you or battery is problem or is some hardware issue like eMMC chip or power ic chip I don't know , try to boot your phone with his original battery .
Click to expand...
Click to collapse
Non of those worked as I have also tried them all before.
I'm trying to avoid factory reset as like I mentioned before
Could possibly be hardware issue.
If it is a power issue, then why am I able to still power up into download mode without turning off...

Related

Bricked?

My phone was running at about 60% battery last night, and working fine. It was in my pocket and it vibrated. I was unable to turn it on or reboot it, even after removing the battery. I tried using the battery from my wife's S2 but still no luck. I tried connecting the power supply but it still wouldn't boot so I left it charging overnight.
This morning it alternately flashed a fully green battery and a fully black battery. If I press and hold the power button it starts the boot process - I get past the Samsung splash screen and see the first "Resurrection Remix" splash screen, but then it reverts to displaying the green battery.
Any ideas for how I can revive the phone??
itm said:
My phone was running at about 60% battery last night, and working fine. It was in my pocket and it vibrated. I was unable to turn it on or reboot it, even after removing the battery. I tried using the battery from my wife's S2 but still no luck. I tried connecting the power supply but it still wouldn't boot so I left it charging overnight.
This morning it alternately flashed a fully green battery and a fully black battery. If I press and hold the power button it starts the boot process - I get past the Samsung splash screen and see the first "Resurrection Remix" splash screen, but then it reverts to displaying the green battery.
Any ideas for how I can revive the phone??
Click to expand...
Click to collapse
Ok We cant say its bricked!! Because its booting up but not coming to homescreen rite? Are u able to get into recovery or download mode?? If ur able o then wipe the data cache and dalvik cache, reinstall the ROM again.. If Recovery doesnt shw up.. Then Use ODIN to flash original fw!! Even if u still couldn get it.. Order a USB JIG from Ebay and try getting into DOWNLOAD MODE!! Even after this its still working means ITS BRICKED !!
Start download mode and the flash a new stock firmware . And your phone isnt bricked .!
This is why I always make a backup.
If you can get into download mode you can fix it, if you can't it's a service centre job. Pretty simple really.
Try cleaning charging port..
Sent from my GT-I9100 using XDA
Uh oh...I managed to get into Recovery mode, did a factory reset and kicked off a re-install of the Resurrection Remix ROM from the external SD and it's hung at 50% (for 10 mins now) - at the "Extracting /system..." stage. I daren't interrupt it.
Any ideas???
Yes stop messing
1: If you dint have to save anything, wipe better to full wipe
Flash a stock Rom using Odin, than start again with custom roms.
OR
2: download your custom Rom again and flash, might be corrupt download.
atifsh said:
Yes stop messing
1: If you dint have to save anything, wipe better to full wipe
Flash a stock Rom using Odin, than start again with custom roms.
OR
2: download your custom Rom again and flash, might be corrupt download.
Click to expand...
Click to collapse
So it's OK to interrupt this ROM flash, even though it's stuck at 50%? Should I just hold the power button or remove the battery??
pull the battery
But I say flash stock Rom first, lengthy procedure I know, but safer
OK I decided to reflash RR 2.3, which had been running fine for a couple of weeks previously. Immediately after flashing (which worked OK) the boot process wouldn't complete - it got as far as the RR splash screen then died (screen blank, and needed a long press on the power button to restart).
This happened several times. Eventually I removed and replaced the battery and it finally booted.
Does this sound like a hardware problem? I've noticed that the phone often runs quite warm, but I don't know if that's normal.
You have to flash stock rom, only way to know if there is something wrong with your phone, run it for couple days.
Now to the heat issue, it is due to
1: modem
2: kernel
3: both

[Q] Phone Won't Boot ! (no recovery, no download mode, no battery charge symbol)

Help Needed guys ! I have (I9100XWLSK_I9100ODDLSA_INU) flashed on my s2 and is rooted (temp recovery + push SuperSu method).
From the past few days there had been severe battery drain and root issues, also the phone used to freeze every now and then. So i un-rooted and rooted it by the same method mentioned earlier.
Today my phone froze again so i restarted it and after the restart the phone got stuck on the Samsung logo(device info) it stayed there for a while hence i removed the battery and booted it up, now it got stuck at the Samsung boot animation( a loop) so i waited for a while and it continued to be in a loop. I again removed the battery and tried booting my phone, that's when the phone stopped responding. (no recovery, no download, no battery symbol on device when i put it for charge but the phone heats) i tired booting with a different battery but no luck! What might have gone wrong ? How can i fix it ?
That sound kinda dead.
Does it heat up near the camera?
Sent from the little guy
akshaykaranjkar said:
Help Needed guys ! I have (I9100XWLSK_I9100ODDLSA_INU) flashed on my s2 and is rooted (temp recovery + push SuperSu method).
From the past few days there had been severe battery drain and root issues, also the phone used to freeze every now and then. So i un-rooted and rooted it by the same method mentioned earlier.
Today my phone froze again so i restarted it and after the restart the phone got stuck on the Samsung logo(device info) it stayed there for a while hence i removed the battery and booted it up, now it got stuck at the Samsung boot animation( a loop) so i waited for a while and it continued to be in a loop. I again removed the battery and tried booting my phone, that's when the phone stopped responding. (no recovery, no download, no battery symbol on device when i put it for charge but the phone heats) i tired booting with a different battery but no luck! What might have gone wrong ? How can i fix it ?
Click to expand...
Click to collapse
I think you need a mobo replacement.Sorry.Or you can try a JIG first.
gastonw said:
That sound kinda dead.
Does it heat up near the camera?
Sent from the little guy
Click to expand...
Click to collapse
Yes! it heats near the camera.
GamingDj said:
I think you need a mobo replacement.Sorry.Or you can try a JIG first.
Click to expand...
Click to collapse
Ohh ! Will give it try, Hope it works.

[Q]S3 bootloop, no recovery nor download mode

I'm using v40 of temasek unofficial cm11, Boefflea version 11 kernel.
while I was using my phone, the phone suddenly went into a reboot and started the boot-loop, even when I pull the battery out and put it back in it starts booting immediately and goes into the boot-loop , whenever I try to go into download mode or recovery mode, once or twice I will be able to reach it, but 3 seconds in, it restarts and goes into the boot loop again (I can't choose between restarting or going into download mode)
would a USB jig help me getting into the download mode or will it be 3 seconds in and restarts?
would a service center help me retain my data as I need them?
Thank you.
momentarily I've managed to be able to access download mode and the laptop started making a sound trying to identify the device, too bad the battery fell off (or the phone restarted) lol
anyways I still need help because I couldn't get into any of them
If the phone starts the moment a battery is inserted then usually the power button is stuck -try giving it a wiggle, or get it replaced.
boomboomer said:
If the phone starts the moment a battery is inserted then usually the power button is stuck -try giving it a wiggle, or get it replaced.
Click to expand...
Click to collapse
yeah will do that once this gets fixed lol ..
for some awkward reason, I found out that once I pull out the battery I can use download mode
what should I download?
I tried flashing CWM but I get back to the bootloop ... should I install a newer bootloader?
No, bootloader is irrelevant to firmware. You would be best to flash a full stock rom with odin then factory reset and see if it will boot. I would suspect the power cycling may have caused partition problems if recovery got wiped.
Sent from my GT-I9300 using Tapatalk
boomboomer said:
No, bootloader is irrelevant to firmware. You would be best to flash a full stock rom with odin then factory reset and see if it will boot. I would suspect the power cycling may have caused partition problems if recovery got wiped.
Sent from my GT-I9300 using Tapatalk
Click to expand...
Click to collapse
which would mean I would lose all the data in the previous cm11 right?
I'm trying my best to flash a recovery but I think it got wiped for good.. I'm trying to flash it over and over again .. (I unplug the battery once I'm in download mode to prevent the sudden restart) .. before I flashed the CWM through odin I was able to go into a glimpse of a recovery mode, now I can't seem to see it at all...
is there a way to just copy the data (mostly pictures) through odin or adb with my phone current state?
Google says it might be possible
http://codebin.co.uk/blog/samsung-galaxy-s3-boot-loop-backup-without-root/
boomboomer said:
Google says it might be possible
http://codebin.co.uk/blog/samsung-galaxy-s3-boot-loop-backup-without-root/
Click to expand...
Click to collapse
only through recovery mode or hoping your phone would suddenly connect after many boots lol
I don't think that will be my case .. oh well
as long as I can get my phone working again
going back to stock rom didn't fix the issue. can't access anything yet.
any help?
if anyone is reading this, I've been looking everywhere for a stock rom with pit file, I think that's the problem I'm facing since I have different bootloaders and different modes, somewhere around that I jacked my partitions and I think this would help putting it all back
I've found ones for android 4.1 but nothing of 4.3 .. since I came from 4.3 stock rom and then 4.4 kitkat temasek I think 4.1 won't help me at all
time to go to a service center I guess.
OK this is weird...
after I gave up I put my phone on a recover firmware that for some bizarre reason brought it back to life!!! I just put the phone back and left .. 5 hours later it was on and working.. I was able to access the phone for a brief moment.. but for some reason again I wasn't able to get the touch screen to work... I was able to raise the volume.. restart the phone.. but nothing on touch screen..
then it went back to the dead state...
any ideas?
@boomboomer
Motherboard component or connect lose or failing .
Hello same problema with mY S3 , the power button was damaged. and now I need to enter download mode to flash the firmware.... is there a way to enter download mode on S3 without using power key?
danieldp1990 said:
Hello same problema with mY S3 , the power button was damaged. and now I need to enter download mode to flash the firmware.... is there a way to enter download mode on S3 without using power key?
Click to expand...
Click to collapse
USB JIG

stuck on elephone logo

The phone told me there was a new update I started to install it, got to reboot and now is just on the elephone logo which comes every 20 sec and goes again. I cannot turn the phone off or do anything with it. Any help please
For me just shut down the phone and then reiniciat the phone ....work for me....
Enviado do meu thor através de Tapatalk
same problem here.. wtf nice update elephone, we cant be the only ones right?
now stuck on logo, restarting every 3 seconds with 100% battery...i m not even sure it will work again if battery is drained out
i can do nothing, no trys to get in factory mode or shut the phone down worked..
stuck on elephone log after upgrade
My elephone P9000 is now cycling the elephone logo every 8 seconds or so after the latest audio upgrade... It will not switch off or do anything else. Did you solve the problem. Or anyone else help. Can you share with me? Thank you.
same problem here.. wtf nice update elephone, we cant be the only ones right?
now stuck on logo, restarting every 3 seconds with 100% battery...i m not even sure it will work again if battery is drained out
i can do nothing, no trys to get in factory mode or shut the phone down worked..
Click to expand...
Click to collapse
so my battery was fully empty now.. i even pressed the power button 100 times after the battery was empty, to make sure all current is out of the phone.
plugged in charger... after 10 seconds phone start itself (after viewing the picture of empty battery) and elephone logo shows short and then back to showing picture of empty batterie cycle. After some minutes, and battery is loaded a little bit, elephone logo cycles again.
So rest in piece my p9000, i can nothing, i cant do anything from my pc because its only starting for like 5 seconds, i cant shut it down because of that and i cant get in factory mode
i am so pissed right now
just wanted to install the new update, everything worked fine like all the times before that and now my phone is ready for the trashcan.
Is there any way to reset the software without getting in factory mode?
Reset from sp flash tools?
Pro4TLZZ said:
Reset from sp flash tools?
Click to expand...
Click to collapse
the phone turns on and off in a cycle of 5 seconds, so that wont work
and i cant stop that cycle.
even if battery is 0% (i even press power button many times so really its drained out). If i recharge it, the cycle starts again without me doing anything. The Power button is not broken or something. it all began after i started new ota update and the phone rebooted like "mkitty" has the same problem it seems
Same for me, I have no idea how to restart my phone. And i dont want to loose all data I have on it.
have you tried to hold the volume up and power at the same time during the restart process to try and force recovery?
xvicedice said:
have you tried to hold the volume up and power at the same time during the restart process to try and force recovery?
Click to expand...
Click to collapse
Hello,
Yes . I have tried that.
I have a list of options that come up on the screen.
I have tried them apart from the wipe data/factory reset.
But it is still the same result.
Thank you for help.
Any more ideas?
what OTA update version did you update?
Simplytouched said:
what OTA update version did you update?
Click to expand...
Click to collapse
It said something about wifi and audio update. I followed the instructions as per a previous update (which worked OK). I never took notice of any version numbers etc.
I have all I need to flash a new rom to the bricked phone but when I connect the off phone to my pc the usb not recognised comes up and I cannot flash the rom to the phone. and yes I have the mediatek vcom drivres install. Why did I buy a Chinese phone elephone p9000 please stay well away from it. on paper is a great phone but in reality does not perform in any sense, battery only lasts 7 hours if I was lucky camera crap, gps works most of the time all that ram and power and t struggles with some videos o dear god. never again. now I cannot even read what I have on the sd cos is formatted for the phone.
juka1 said:
I have all I need to flash a new rom to the bricked phone but when I connect the off phone to my pc the usb not recognised comes up and I cannot flash the rom to the phone. and yes I have the mediatek vcom drivres install. Why did I buy a Chinese phone elephone p9000 please stay well away from it. on paper is a great phone but in reality does not perform in any sense, battery only lasts 7 hours if I was lucky camera crap, gps works most of the time all that ram and power and t struggles with some videos o dear god. never again. now I cannot even read what I have on the sd cos is formatted for the phone.
Click to expand...
Click to collapse
Its actually a great phone. Do you have twrp installed and can you get access to it? You could always boot into twrp transfer over the ROM and install it from there. If you have installed the vcom drivers then when the USB not recognized alert pops up. Go to settings and device manager. Right click the unknown device and click let me pick driver. You should be able to install it from there
The only thing I can suggest is to take the back panel of and unplug the battery. There videos on how to do this if you search YouTube or the forum. Effectively you perform a hard reset of the phone.
If and when you do get it working just twrp installed and do a backup of the whole phone working before performing any future upgrades or Rom changes. Its just better safe then sorry.
thenk you very much for that
The problem is that when I connect the phone on the off to the pc starts again the cycling through the elephone logo so the pc sees the phone for a few seconds in which does not recognises it and then is like the phone goes off until the next cycle so no time to go to device manager and install manually. but thank you for the comment.
removing the battery will void the warranty. I had the phone only since may.
It's unlikely it really matters. Your phone seller not going to take it back or fix it for free just because it's bootlopping. Well they may so just ask them. If you can't get it into recovery then a battery disconnect or contact your seller are your options
thank you
Android-UK said:
It's unlikely it really matters. Your phone seller not going to take it back or fix it for free just because it's bootlopping. Well they may so just ask them. If you can't get it into recovery then a battery disconnect or contact your seller are your options
Click to expand...
Click to collapse
I can get it into recovery mode but I haven't got any software install in the sd card to do a recovery that is why I thought my only option was the sp flashing tool and the room which I have
juka1 said:
I can get it into recovery mode but I haven't got any software install in the sd card to do a recovery that is why I thought my only option was the sp flashing tool and the room which I have
Click to expand...
Click to collapse
Well in that case all you need is a stock rom and yes just flash them with sp tools and it should start booting again. The fact you can get to recovery is a good sign.
Android-UK said:
Well in that case all you need is a stock rom and yes just flash them with sp tools and it should start booting again. The fact you can get to recovery is a good sign.
Click to expand...
Click to collapse
sorry for all of this and thank you very much for your help but when I put the phone in recovery mode by pressing the down volume and power key and connect the phone to the pc it is not recognized by the pc so I can't flash the room

Sasmung Galaxy J7 cant start after Recovery flash

I tried to flash the twrp Recovery on my J7 2017 or SM-J730F.
First i did everything as in the guide so i unticked auto reboot on odin and after it finished it didnt restart so i tried to get it in recovery like in the guide and nothing happened, it just stuck there i couldnt turn it off or do anything so i waited until the battery was empty and tried a new run but this time with auto reset. After it finished it restarted but it wouldnt want to go in recovery and always tried to get into normal android but it only showed the samsung screen turned off showed the samsung screen and so on. The only mode i couldnt into was the download mode. In it i tried to flash and other recovery that showed the same result and i tried to flash the original firmware. but Firmware flashing didnt even got trough and now i dont know what to do to get the phone to work again.
Please help me I just cant get anything on the Internet to this.
Nolofj said:
I tried to flash the twrp Recovery on my J7 2017 or SM-J730F.
First i did everything as in the guide so i unticked auto reboot on odin and after it finished it didnt restart so i tried to get it in recovery like in the guide and nothing happened, it just stuck there i couldnt turn it off or do anything so i waited until the battery was empty and tried a new run but this time with auto reset. After it finished it restarted but it wouldnt want to go in recovery and always tried to get into normal android but it only showed the samsung screen turned off showed the samsung screen and so on. The only mode i couldnt into was the download mode. In it i tried to flash and other recovery that showed the same result and i tried to flash the original firmware. but Firmware flashing didnt even got trough and now i dont know what to do to get the phone to work again.
Please help me I just cant get anything on the Internet to this.
Click to expand...
Click to collapse
You shouldn't of tried to modify the phone in the first place and stood with stock.... First off you don't put auto reboot after flashing twrp you have that option off so you can reset the phone and hold the recovery sequence so it boot in recovery and twrp patches to your recovery partion
([emoji3590]09-09-18[emoji3590])
PoochyX said:
You shouldn't of tried to modify the phone in the first place and stood with stock.... First off you don't put auto reboot after flashing twrp you have that option off so you can reset the phone and hold the recovery sequence so it boot in recovery and twrp patches to your recovery partion
([emoji3590]09-09-18[emoji3590])
Click to expand...
Click to collapse
I had it first in not auto reset but i couldnt get into the recovery after odin finished.
Nolofj said:
I had it first in not auto reset but i couldnt get into the recovery after odin finished.
Click to expand...
Click to collapse
I'm assuming this a phone without a removal able battery so you should of reset via the little reset button in the hole and hold the twrp combination while it doing it so you would of caught it
([emoji3590]09-09-18[emoji3590])
PoochyX said:
I'm assuming this a phone without a removal able battery so you should of reset via the little reset button in the hole and hold the twrp combination while it doing it so you would of caught it
([emoji3590]09-09-18[emoji3590])
Click to expand...
Click to collapse
I nevery heard of a reset button on any newer smartphone. Do you know where exactly it should be ?
Nolofj said:
I nevery heard of a reset button on any newer smartphone. Do you know where exactly it should be ?
Click to expand...
Click to collapse
No but there is always one on phones that don't have removal able battery for situations when the phone freezes out.... Google your phones emergency reset button it's usually a little hole in your phone where you put a pin in to trigger a automatic reset
([emoji3590]09-09-18[emoji3590])
PoochyX said:
No but there is always one on phones that don't have removal able battery for situations when the phone freezes out.... Google your phones emergency reset button it's usually a little hole in your phone where you put a pin in to trigger a automatic reset
([emoji3590]09-09-18[emoji3590])
Click to expand...
Click to collapse
I cant find anything on the internet related to a button or a hole for my phone. I just get tons of websites that do a reset over the recovery that i cant get in.
Nolofj said:
I cant find anything on the internet related to a button or a hole for my phone. I just get tons of websites that do a reset over the recovery that i cant get in.
Click to expand...
Click to collapse
Bro if your phone doesn't have a removeable battery there has to be a way to auto reset
([emoji3590]09-09-18[emoji3590])
PoochyX said:
Bro if your phone doesn't have a removeable battery there has to be a way to auto reset
([emoji3590]09-09-18[emoji3590]
But there isnt, maybe if i tear my phone into parts and press a button on the motherboard but im not a smartphone Repair Guy
Click to expand...
Click to collapse

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