My new amazfit bip after using 8 days the screen suddenly does not light the screen when unlocking it. You can see the time of day but at night you can not see the screen. I have not wet my phone or hit myself. Please inform if I need to change it or if it can be fixed. Thank you.
Look at the threat in message
https://forum.xda-developers.com/smartwatch/amazfit/amazfit-bip-backlight-brightness-t3817131
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HI All,
Had my bip for 2 weeks, all working fine until now. Major issue in that the brightness doesn’t adjust when I amend the settings and the backlight (i.e. lift wrist) function doesn’t work, the screen doesn’t light up at all, ever, even when I press the button or flick through the screen menus. Over the 2 weeks I’ve worn it constantly, washed dishes a few times otherwise just your usual day-to-day activities. Everything works apart from this which is a major issue as means the watch is only useful during the day, in dark can’t make anything out.
Can anyone help please?
holidayinning said:
HI All,
Had my bip for 2 weeks, all working fine until now. Major issue in that the brightness doesn’t adjust when I amend the settings and the backlight (i.e. lift wrist) function doesn’t work, the screen doesn’t light up at all, ever, even when I press the button or flick through the screen menus. Over the 2 weeks I’ve worn it constantly, washed dishes a few times otherwise just your usual day-to-day activities. Everything works apart from this which is a major issue as means the watch is only useful during the day, in dark can’t make anything out.
Can anyone help please?
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Is there anything I can try to test the backlight? Whether it is the light itself or some function I may have disabled?
Can I somehow reinstall an OS on the watch itself?
I don't have any warranty or options to return as bought from someone who no longer wanted it (open box but otherwise new).
Hi,
I've got the same issue. After contacting Amazfit support, they say that my product may have a default. So I have to contact Gearbest to have another unit
Do you have any new information ?
Unfortunately not, I did contact amazfit support who told me to video the issue and send it in. I haven't had a chance and as I have no option to return, the watch is just basically gathering dust. When it worked, it worked really well but for the £ I might just purchase a mi band instead.
this seems to be caused by non official faces. put an official face back on and it works.
That didnt work for me either, tried rebooting/restoring to default, different apps on the mobile, as someone not too techy feel like exhausted all options and left disappointed the screen does not increase/decrease brightness never mind illuminate the backlight. Thanks though!
Looks like a recent issue
I got my watch already for a while. Never had any issues until now. Backlight is done after swimming. All the rest still works. Factory reset didn’t work. Adjusting brightness to its maximum neither. So anyone experience with the after sale service?
I’ve bought my watch with gearbest and am trying to send them a technical ticket
my amazfit bip backlight is not working now as well help please!
After a year of daily use, yesterday my watch was almost fully discharged, so today I charged and it appeard a screen issue (black and white lines, distorted image). Can someone tell me if there is any solution? Yesterday the screen was totally fine!
I can't understand why today it turned to this.
Thank you very much
I just got my amazfit gtr the 47m version from gearbest when I try to turn it on I get a black screen and when I connect it to the charger I get the amazfit symbole and then black screen and again amazfit symbole
Return it for a new set. My first set got a faulty touch screen and the second set had the sam problem as you. Only the third set is working well till now.
gbjack said:
Return it for a new set. My first set got a faulty touch screen and the second set had the sam problem as you. Only the third set is working well till now.
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the problem for me its the cost of the return its over 50% of what i pay for
solution?
Hello ,
My 3 month old Amazfit GTR 47mm start watch struck at boot log after battery low , I have tried charging 1hr and also tried rest using 30sec hold of both the buttons still unlucky .. anyone help me out to get it resolved
You have to b uy a new Battery.
With a Heat Gun and a PLASTIC Spoon can you lift the Display Frame and can change the Batt...Look a Video on YT
My Amazfit GTR 3 pro dead while updating the sw. Now no display. After long pressing the power key its vibrate but no display.
Connected with charger also no display.
Its brand new smartwatches. Unfortunately I can’t use it. I have used it only one day.
Please help me to turn on my watch. Need a solution.
Thanks in advance.
Saiful
I have a pretty new, like 6 month old GTR 2 . The GPS stop working out any reason. I´m very piss about it too.
if your phone can see it try to update firmware again, otherwise you pretty much cant do anything other than sending it in for warranty, check with your local authorized dealers for a replacement.
my GTR 3 Pro was dead like yours at yesterday. It's dead with no reason (oh, about 1-2 h after I change the band).
I preparing sent it to seller for warranting, but I have try to save it's life and success.
Press main button long time (about 15-30 s, not sure, I dont mind, and that moment it was not vibration after a long press 10 s like yesterday).
Then, press main button 3 times - short time.
And amazing, it was displayed "factory reset comfirm".
I have do follow it and it is working now.
Hello I have the same black screen and vibrate every 2 seconds. Can you tell me how you did it because I can't. Thanks