Please help - Samsung Galaxy S5 - Dark screen - Android Q&A, Help & Troubleshooting

Hi everyone!
I just received an used Galaxy S5 from someone and it was working properly, it was a gift for sure.
I had some fun exploring it as I never had any phone like that one, I downloaded something was spending time on that app and the phone was turned off because the battery was low.
When I charged it everything was ok but the opening screen like Samsung Galaxy S5 , powered by android and it never went to the main phone screen it was loading and like it couldn't load till the end.
So I was able to enter the recovery menu before booting and I believe I made some mess there including chosing the wipe system option and so on, anyway the phone finally restarted , went to normal screen but after some attemps it resulted in having Galaxy image on my screen when rebooting with some sort of extra image flowing in the background / some colour stuff etc. I just took it as it's reinstalling the soft from new , like a fabric version you know so I left the phone on table and it took like an hour and it wasn't finished , maybe I could have waited some long but I decided to reset the phone at this point and the screen went dark and never returned. I can observe some blue light in the top left corner of the phone, my friend took this phone from me yesterday and even tried to use some Odin software to install software however he made it all in let's call it Blind mode. Phone seems now to have some sort of voice in foreign language, I dont know what is it , but like a navigation in car.
Screen remained dark from that time and never came back.
Do you guys see any chances saving my phone ?
Appreciate any help and tips, ps: be aware I am not a phone pro and I know to much about reinstalling soft etc. but I have intentions to do it with instructions if necessary and if it could help
Thanks!

Hi let try to explain me better :
1.extra image flowing in the background / some colour stuff etc.
Do you mean when Samsung Logo appear like this :
https://www.youtube.com/watch?v=c8nF9tbVEHQ
you have burning effect which means your LCD is damaged it looks for example something like this :
https://www.youtube.com/watch?v=tkYXobLkjDA
When you say you hear Voice like in Car Navigation that means that Voice Assistent (Talkback) is On try to disable by fast pressing 3 times home button if not re-flash latest version of firmware just tell me what is 7 and 8 number from imei which you can find under the battery on sticker.
To send you correct firmware for your Phone Country Code .
Bad things if nothing of that can help you probably your screen is dead , or flat cable doesn't have good contact on mainboard .

Hi Teddy
Thanks for your time spent on trying to help me here ! It's really appreciated!
I would like to say that -> 1 . yes exactly I seen that image when everything worked properly and it seemed that my phone will have system reinstalled , this animation was loading for about 1 hour or so, and at this point I have cancelled it and my screen went dark forever!
2. No it's just dark totally dark nothing can be seen, everything was just perfect before ( phone is from Germany used about 3 years I guess as the battery has such date on it 2015.03... ) I live in Poland so it would be the best if the software was in polish language.
3. Yes I hear the TalkBack for sure and it's no problem to enable/disable it , anyways screen won't come back to become working properly
I believe I might have screwed this phone a little or maybe I am wrong and I didn't do anything bad at all why I am saying this : short story how it was
1. I received it few days back and I was there with my sister I took it from her and was enjoying it like a kid enjoys a new toy
2. I was having fun on it, it happened it was dead because battery went down to 0% but I charged and everything was perfect, after that I started downloading extra stuff -> android apps and I noticed after another charging it stuck on Samsung booting screen ( White letters on black background ) it didn't want to move forward to the system ( normal functioning ) - at this point I knew it won't probably load anymore and I won't be able to use it so we went to console let's call it ->
3. When we were in the console there were few options, to reboot, to remove something / swipe ( I am not perfect in english all right so I did it intuitionally ) , I believe I for sure chose to remove /swap system and then as you mentioned in YouTubue 4 sec video I could see the samsung loading screen with that beautiful logo and animation, so I thought the system is reinstalling and it will take a while, and here I waited about 40 mins - 1 hour and I gave up and restarted the phone here, after that the screen went totally dark and dead but... ->
5. But after rebooting I was still able to see just 1 option, not any other , this one option was to connect device via odin and install system , with android alien green funny picture on it , waiting for connection
6. Short after something happened and I couldn't see even that, screen was dark and remained dark for good
7. Yesterday phone was taken by my friend to his home and he claims he reinstalled system, it was possible to move intuitionally by fingers and voice navigation but screen never came back
8. Now it's impossible to see anything on the screen in fact, I can't even determine if I am accessing pre-boot menu where I could reinstall anything or not, really I can't know it so it's just dark , standard buttons on the bottom of the Galaxy S5 are bit highlighted by white light like an icon on the left and right of the bottom wide button
9. The diode on the top left of the phone happens to light regulary in blue / dark colour
10. That's really all - I don't know here whether I should go to some dude working on phones and if he tells me $50 to fix it in Poland it will be bit over 1/3 value of new phone so is this worth an effort I don't really know, nothing helps really I tried everything my colleague used to fix some iphones himself so he isn't totally newbie to this subject

Related

[Q] screen problem - please advise

Hello
Today my atrix screen suddenly started to show bright stripes from top to bottom of the screen in every screen column which is not black.
This problem started after I replaced to an older sim to import some missing contacts , but it happen only after I returned to my regular sim card.
I tried to take off the battery and return, didnt work.
I tried to do a factory reset from the recovery and re-install my rom, didnt work.
I am adding a pic of the screen (its open in the apps screen)
Please let me know if there is any software solution to this or is it a hardware problem that requires replacement/fix
(this is an AT&T atrix with open bootloader and with alien rom installed).
Thanks !
update : now I somtimes dont get any picture on the screen when I turn the screen on
I would guess its a problem in the LCD I just dont understand how can the LCD stop working after only 4 month...

[Q] Problem when my phone is recovering from Sleep mode

Hi everyone !
I'm new here (and not a native english speaker, so apologies in advance for any grammar mistakes)
Before making this thread, I looked for info here, but I'm not sure for what to search.
I'll try to explain my problem here.
I bought a Galaxy SIII from my provider 3 weeks ago and everything looked fine, till last week.
Some times to time, with no apparent reason or cause, while my phone is on sleep mode, on my desk, or in my pocket, playing music, I have the following problem: when I push the on/off button to wake up my phone, my screen is turning on, taking me to the lock screen.
But, my screen brightness is very low, like set to the minimum.
And when I draw my unlocking pattern, screen goes black.
Bottom buttons are lit and my phone seems to be OK, I can feel haptic feedbacks.
But the screen is black.
If I push the on/off button again, screen stays black and bottom buttons are not lit anymore, as a usual Sleep Mode.
If I push on/off again (depending on how much I wait between 2 on/off):
- My phone awakes from Sleep and takes me again to the unlock screen, brightness still very low. And after the unlocking pattern traced, black screen again
- If I didn't wait enought after putting it into sleep mode, in this case, I don't have to redraw the unlocking pattern. I'm back to my home screen...
for 1/4 of a second, stilll with brightness at the minimum. And screen goes black.
And after a serie on onoffonoff, boom, my screen is back to full and normal brightness and everything is OK.
At the beginning, my phone did that once in a while. I thought at the time ti was after pushing the on/off button while using a CPU/RAM hungry app, my phone struggling to recover....
But now, it's totally random.
Depending on .... I don't know what, I have to do the onoffonoff thing 2, 5, 10, 50 times in a row so my phone can recover from is half comatose.
Yesterday, I could not use my phone for half an hour ...
and if someone calls me, I hear the ringtone, but screen stays black.
I can answer the call (but not knowing who's calling) by sliding on the part of the screen where the slider normally is.
Funny thing is about removing the battery. It doesn't solve my problem.
When I do so, my phone boots, I see the "Samsung Galaxy SIII" boot screen, on low brightness (whih is not normal ...)
After that, I normally have another boot screen with my provider's logo and tone. But screen goes black again (but I still here the tone)
Then I realized it started to happen when my phone proposed me a Samsung update.
I tried to reset my phone to factory settings but it didn't work, the update was still here.
For a while I thought my problem was solved, because my phone behaved normally for 3 or 4 hours, without problem.
But it came back.
I found on the internet several "almost-same-problems" without proposed solutions.
Like checking if the proximity sensor was blocked by a protective transparent plastic sheet, or a case.
I tried to to remove mine.
Didn't work.
Some people said it was linked to their phone trying to acquire a wifi network.
My wifi on or off, withiin or without the range of a wifi router didn't work ...
I tried to note things down about what I did, when, how, app launched before the problem appears.
I checked battery info (temp, voltage, etc).
No pattern emerged.
So.
Hs anyone of you enountered the same problem ?
Do you have ideas, solutions I can use ?
Or maybe a voodoo prayer ?
I could sent it back to my provider which will bounce it back to Samsung. But it will take ages (3 to 4 weeks ...) :'(
Thanks in advance !
do a factory reset, go completely stock
if that doesn't help, send it in
Glebun said:
do a factory reset, go completely stock
if that doesn't help, send it in
Click to expand...
Click to collapse
That's what I did.
I tried by going into the Parameters menu, and reseting.
I tried by booting my phone with Vol+ / Home / Power buttons to access a console mode and do a wipe data/reset.
The problem is that my phone got an update like one week ago from a 4.?.? to 4.1.2.
And even with a reset, my phone reboot with the 4.1.2 version, which seems to cause this problem.
Or maybe not, but I can't be sure.
As I said, after a factory reset I did yesterday, everything went well for 3 or 4 hours and the problem reappeared.
send it to the service

[Q] Xperia Ray Won't Turn On or Do Anything Else

Hi, so sorry for the vague thread title, but really, there's no other way to describe it. So here's what happened.
For the past few weeks (or month), my Xperia Ray has had a problem of switching on after it was put into standby mode, i.e. after i pressed the lock button. The screen would light up, however would remain blank. So all I would get is a bright black screen.
I could have lived with this for a few more months (until Xperia Z gets released in my country D: ) however this problem started getting worse. At first, after pressing the home button, the volume rockers and/or the lock button for about 20 times, the screen would turn on (finally). Despite it giving me that bright black screen, i could still operate the screen. I could still try to unlock it because of the haptic feedback on my lockscreen. I could still change music tracks on my music widget on my lockscreen. In short, the screen worked perfectly, only that it kinda wouldn't show. However, for the past week, the only way to turn it back on would be to do a battery pull and switch on the phone again. And it recently developed a problem of giving me that bright black screen again when I switch it on, causing me to do about 5 battery pulls before being able to actually use my phone again.
I did get fed up with this problem, being a heavy user of my phone. Therefore, today I decided to try to do a factory reset of my phone, intending to wipe the dalvik cache + clear all user data, thinking it might help my bright black screen problem. However, I found that I couldn't boot into recovery because all my phone would do was to give me that bright black screen again! So after many battery pulls, I managed to boot up my phone normally and do a factory reset under the backup & restore tab in settings. Of course, the phone tried to reboot itself, but of course, just gave me the bright black screen.
I kinda gave up at this point, and did many battery pulls and boots, however, all I got was either
1. the terrible bright black screen
or less frequently
2. the free xperia project logo then the terrible bright black screen.
I did get very fed up, so I plugged it into a wall socket to charge it. However, since about an hour or two ago, I realised it may be on bootloop. When I plug it into a wall socket, the free xperia project logo shows up and then an even brighter black screen shows up for about 3-5 minutes, then those two repeat endlessly. The notification light doesn't show that it's charging at all.
Okay here's background info on my phone.
- Is rooted
- Bootloader is unlocked
- CM 9.1 is installed
- Was running GO Launcher (if that helps)
- had a custom boot animation
- I think i deleted an apk for the google start up configuration thing...the one that asks if you have any google accounts you want to connect when you switch on your phone for the first time. I'll search up the correct apk name if you need it.
- Is about a year old (got it last early April)
- is a Sony Ericsson Xperia Ray (in case you didn't notice haha)
- battery level was about 20%+ when I did a factory reset (terrible of me I know)
- I have tried to caliberate the battery a few months ago
That's all the background info I can think you need. Please do let me know if you need any other info. If you need the logcat text of what happens when I hit the lock button at the top of my phone and the phone gives me the bright black screen (the early stages of this problem), let me know and I'll dig it up. I think I've bricked it, but I can't boot it into recovery so I can't do anything. And I did all I could google for the bright black screen problem which I won't tire you by specifying here. Please do help me. It seems as if the worst of evils has befallen my phone. Now I'm stuck here with my phone crazily on bootloop beside me. Please please do help.
Flash stock rom
Just try flashing a stock rom with Flashtool. If the problem persists, then it could be a hardware problem. Flashing a stock ftf takes care of all software issues. Get the stock ics FTF file and place it in firmwares folder of flashtool. Start flashtool and select flash mode. Then choose your ftf and press ok. Then wait until it prompts you to connect your phone. Then, just turn off your phone, while holding the power button down attach the USB cable. The LED notification should turn green and wait until it finishes flashing.
flash extended stock kernel and then the stock ftf firmware file...
hit thanks if i helped u
I have the same problem on my Xperia Mini (ST15i) I use Pureness rom and Mesa Kernel... ((
Benlux1 said:
I have the same problem on my Xperia Mini (ST15i) I use Pureness rom and Mesa Kernel... ((
Click to expand...
Click to collapse
Hi, if your phone can still be switched on and hasn't progressed so far in being destroyed, you could try downloading the Disable Auto Brightness app for Xperia phones from the Play Store. I've read somewhere that the screen might not turn on because of the auto brightness. I'm not sure if it actually helps, but perhaps my phone would have died faster without it. I've read of people changing their battery, doing battery calibrations or changing their screen to fix the problem. But before you change the hardware, I suggest that you check the hardware first. If the Disable Auto Brightness doesn't work, do a Nandroid backup and store the backup somewhere safe. Then flash the stock firmware to your phone and try to get it to switch on. Do flash the firmware before your phone runs out of battery because you never know, your phone may decide to refuse to charge your battery anytime. Then try to switch it on. If your phone goes into a bootloop (like mine now) really consider getting a new phone or sending it for repair or try all day to fix it if you use your phone alot. I'm still trying to fix mine.
I flashed the original firmware for my phone, tried to turn it on, was very happy when I saw the original Xperia logo, but then I realised it was on bootloop. When I tried to charge it, it immediately turns on and goes into bootloop again. Logcat doesn't detect my phone, so I can't obtain the logcat of what's happening. I haven't tried to replace the battery of my phone because I couldn't find a supplier. But I'll go on trying to fix my phone until the day that it really breaks down. Good luck with yours and keep us posted.
Sent from my MT25i using xda app-developers app

Freakish Sudden Issue with AT&T Note...

This phone has never been modified, no custom ROMS, never rooted, using the latest OS from AT&T ...
And today, for whatever reason, when making originating a phone call, and once I've hit "dial" ... the phone screen goes completely black except for the status bar at the top (the one you can swipe down). I'm saying that whereas usually, after hitting "dial" and as the phone dials, you can actually see a screen full of information (hang up botton, number/name of who your dialing, etc.) ... in this case and now, there is just a black screen.
Though there is a black screen (other than the status bar at top), I can still hear the phone ring and even have a conversation should somebody answer. But when the call is over (the person on the other end has to end the connection because I have no screen interface to do such), the screen remains blank (other than the status bar at top) and none of the bottom, permanent keys are operative either ("home" / "back" / settings / etc.). To get back to the home screen, I have to pop the battery and re insert it and re start the phone. But even then, it's acting weird: when booting, at the "Reimagine Possilbe" screen (I think that's what it says) it hangs there for about 45 seconds (usually only about 5 when functioning correctly) and will eventually end up at the home screen.
But if I originate a call, the cycle repeats.
I've completely reset the phone to factory defaults at least three times, formatted the USB storage and the whole nine yards but it remains glitched as described above.
...
So... has anyone seen/heard of this?
I'm thinking of just warrantying the phone as it's only about 5 months and I figure AT&T should have no issue as it's such a replicable problem and it certainly doesn't seem to be software related as it's completely stock and multiple factory resets have not worked but wanted to put a line out here first to see if anyone else has experienced this.
Thanks in advance for any information.
Best,
Joel.
I think the network is fugazi right now, as I had issues with the phone, and read about another user having same troubles. I'd give it a little time.
rangercaptain said:
I think the network is fugazi right now, as I had issues with the phone, and read about another user having same troubles. I'd give it a little time.
Click to expand...
Click to collapse
I sure hope so. Even though I've reset the phone (which sucks) ... I'd prefer that over having to go to the store and all...
Odd that a network problem could cause such, though ....
Thanks for the word ...
Best.
.joel
Just a llittle update ...
I changed the "Proximity Sensor" to OFF and now the normal iin-call screen appears but it never goes away, which can be problematic.
In general, I've always had the proximity sensor set to ON as this allows the in-call screen to blank after a few seconds (complete blank with no status bar at top) and then reappear when I remove the phone from my ear.
But when I re enable the proximity sensor, now ... the screen blanks immediately (excepting the status bar at the top) and never comes back ... even after my call recipient ends the call ...
I'm just gonna warranty at at the local service center; at this point (two days now with all my friends AT&T phones working fine) I'm pretty sure something is glitched with the internal sensor that manages the proximity settings ...
Thank God for warranty.

Get a Warning popup on start up

So about 2 weeks ago my lg g5 had a accident in a pond, i thought it was completely destroyed, the screen went all weird like it had been smashed [even though it hadnt] anyway took the battery out, left it to dry, and it was working fine, decided to reset the thing and now a popup comes up on startup saying
WARNING!
Cross Download Mode!
Development Use Only!
CUPSS matched for NTCODE = 23415,FF
If i tap the screen it goes and i can go through the setup like normal, just worried as to what the popup was???
Thanks in advance
Just to add now noticed my wifi will not turn on, just auto disconnects

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