VS985 Shutsdown immediately after Verizon Splash Screen - Verizon LG G3

I have an LG G3 VS985 that shuts down immediately after verizon splash screen. I have tried going into the recovery menu and booting in safe mode, and wiping the cache and I still have the same problem. Also with the phone running off of just battery it only shows the lg logo and resets, if it is plugged into the wall then it will show the verizon splash screen and shut down. I have not tried a factory reset because the person wants to recover some stuff from the phone. Anyone have any suggestions? Or am I going to just have to go ahead and resort to trying some stuff that will lose all their data.

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