Related
Found these notes from the premier team (one is the same member who posted the link last night, the other made an official comment earlier in the week):
Hi, this is Deb from Premier Team. So here's what I've found regarding ordering/shipping/receipt of devices when ordered online:
- We always use Overnight Shipping for devices purchased online.
- In general, devices purchased before 4 p.m. EASTERN meet the deadline for shipping same night for next day receipt.
- There is a risk that if the volume of orders is exceedingly high for the day, the order may not process that same day. Once it does process, the device ships overnight.
I, personally, have not heard of any order processing delays happening with any of our previous online Premier First to Buys. However, if online demand exceeds daily order processing capacity, I wanted to make sure you were aware of the potential delay.
The good news is that no one else besides Premier can order online until after the phone is launched to the public. I wish I could guarantee all orders will be processed same day, but I don't know what to expect regarding demand.
I hope this helps.
Thanks,
deb
http://community.sprint.com/baw/message/295638#295638
--
SP_ARTLOVESKC Jun 21, 2011 4:35 PM (in response to BucksFloBx)
Bucks, not to contradict our Care rep, but I don't think they can see that info for sure from where they sit. They have access to the same info you and I do looking at the order screens. So I think they were interpreting the 2-5 day window and setting the lowest expectation with you, which results in the 6/24 date. I don't know if they will ship today or not, but I'm pretty confident they'll go out before 6/24. We'll just have to all watch together. I wish we could guarantee delivery, but there are so many x-factors that can't be controlled, so the 2-5 day window is what's published and communicated to the reps. Thanks. -art
Sounds to me that some people may be receiving their orders tomorrow!
Thanks for the info!
.........at 8 am today someone poisons the coffee....do not drink the coffee. More instructions will follow.
Cordially,
Future Dwight
thx 4 the info....cant wait to get this phone
yea, i'm not sure why all the service reps and everyone keeps making assumptions. hope her statement holds true, she's obviously in an important position considering she released the link!
update: found another comment by art, another well respected sprint employee.
SP_ARTLOVESKC Jun 21, 2011 4:35 PM (in response to BucksFloBx)
Bucks, not to contradict our Care rep, but I don't think they can see that info for sure from where they sit. They have access to the same info you and I do looking at the order screens. So I think they were interpreting the 2-5 day window and setting the lowest expectation with you, which results in the 6/24 date. I don't know if they will ship today or not, but I'm pretty confident they'll go out before 6/24. We'll just have to all watch together. I wish we could guarantee delivery, but there are so many x-factors that can't be controlled, so the 2-5 day window is what's published and communicated to the reps. Thanks. -art
Well, I didn't get any tracking info today... so I assume nobody will be getting their online order on Wednesday. I suppose I can hope for Thursday.
Harfainx said:
Well, I didn't get any tracking info today... so I assume nobody will be getting their online order on Wednesday. I suppose I can hope for Thursday.
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there's a good chance many people will get their orders tomorrow. statuses are getting updated right now. ups will take a bit to get the tracking numbers setup and then to get those numbers back into sprint's system. if your status says shipped, i would expect it tomorrow if u live in a metropolitan area.
Harfainx said:
Well, I didn't get any tracking info today... so I assume nobody will be getting their online order on Wednesday. I suppose I can hope for Thursday.
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me and others have already gotten are tracking numbers
tomorrow is the delivery date
SayWhat10 said:
me and others have already gotten are tracking numbers
tomorrow is the delivery date
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Ugh, well I guess they aren't shipping them in the order purchased... Unless of course you guys purchased as soon as the link went live (mine was purchased about 4 minutes after it went live last night).
Harfainx said:
Ugh, well I guess they aren't shipping them in the order purchased... Unless of course you guys purchased as soon as the link went live (mine was purchased about 4 minutes after it went live last night).
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no. silver status is getting in before gold... few purchases at 11am have already gotten tracking #s... there seems to be no real pattern as of yet.
maybe last name alphabetical.... cc purchases first... according to geographic locations... idk. most of them do seem to be going to the east coast as of right now
http://www.newegg.com/Product/Product.aspx?Item=N82E16834230217
still says the 8th
spalding1028 said:
http://www.newegg.com/Product/Product.aspx?Item=N82E16834230217
still says the 8th
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Easiest thing would be to call their customer service. However I had good luck with the TF101 getting one when Newegg was selling them at launch and I have faith in them now. I keep checking my Pre-Order and my email as well as the sight for any updates. I've seen them update the Asus tablet page and remove the other tablets and put them back. Unless they wait until the last minute to update the page we may luck out and get it early. Otherwise they can always fallback on the fact that it says ETA and not actual release date.
For what it's worth, since I am a Campus Rep for ASUS, I can tell you all that the company has pretty strong ties with Newegg as that's who we use for our official campus store. If any company gets them on release date my bet would be with Newegg.
Just my two cents
GarJones27 said:
For what it's worth, since I am a Campus Rep for ASUS, I can tell you all that the company has pretty strong ties with Newegg as that's who we use for our official campus store. If any company gets them on release date my bet would be with Newegg.
Just my two cents
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Not wanting to read into it but is 12/8 the actual release date? Since thats the date most retailers had initally before they changed it to the following week or two afterwards. If so then I definitely expect Newegg to have it on the date listed especially since every other retailer has been covering themselves and changed their dates while Newegg hasn't.
Cordy said:
Not wanting to read into it but is 12/8 the actual release date? Since thats the date most retailers had initally before they changed it to the following week or two afterwards. If so then I definitely expect Newegg to have it on the date listed especially since every other retailer has been covering themselves and changed their dates while Newegg hasn't.
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According to the event held in Taiwan on December 1st the Prime is supposed to be released in the US on the 12th online and 19th in stores.
GarJones27 said:
According to the event held in Taiwan on December 1st the Prime is supposed to be released in the US on the 12th online and 19th in stores.
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my Bestbuy.com order status still says it gets released 12/18. I would love to get that one wrong!
Who was the source in Taiwan. Do we have someone on record as saying that? I know all of the media outlets were stating those dates on the day of the conference but I was never sure of an actual source.
What are they telling you as campus sales rep. When will you have one (or more) in hand?
skeptikal said:
Who was the source in Taiwan. Do we have someone on record as saying that? I know all of the media outlets were stating those dates on the day of the conference but I was never sure of an actual source.
What are they telling you as campus sales rep. When will you have one (or more) in hand?
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I was skeptical for the same reason because no source was ever mentioned, no picture of any date was shown, nor was any video of the conference recorded.
My job is not as a sales rep... Just a Campus Rep. I'm supposed to promote the awareness and benefits of the products on campus by holding demo events, Q&A's, and reviewing new products. I'm going to contact my boss to see if I can get some more details.
Sent from my Sensation Z710a via the XDA Premium App
I talked To a person they said they are getting them in the warehouse on the 8th and should be shipping in 1-2 business days after that! Unless they receive them early then they will start processing early...
Sent from my PC36100 using Tapatalk
GarJones27 said:
I was skeptical for the same reason because no source was ever mentioned, no picture of any date was shown, nor was any video of the conference recorded.
My job is not as a sales rep... Just a Campus Rep. I'm supposed to promote the awareness and benefits of the products on campus by holding demo events, Q&A's, and reviewing new products. I'm going to contact my boss to see if I can get some more details.
Sent from my Sensation Z710a via the XDA Premium App
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Thanks that would be great. Sorry that I erroneously added 'sales' into your title. Not sure why I made you a salesman. I think it would help your cause on campus to be able to definitively state when the product is available. Here's to hoping your boss has an answer!
Wordlywisewiz said:
I talked To a person they said they are getting them in the warehouse on the 8th and should be shipping in 1-2 business days after that! Unless they receive them early then they will start processing early...
Sent from my PC36100 using Tapatalk
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A person as in a Newegg customer service rep?
skeptikal said:
Thanks that would be great. Sorry that I erroneously added 'sales' into your title. Not sure why I made you a salesman. I think it would help your cause on campus to be able to definitively state when the product is available. Here's to hoping your boss has an answer!
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Sending an email now. I'll post when I get a response.
It would really make my weekend if they shipped it out on the 8th!! Anyone know if it is possible to change shipping address on a newegg order? Their customer rep said I couldn't change since the order was "on hold". Will be hard for me to time it right so I can change the shipping address right after they receive it, but before they ship it out...
I forgot to put my office address in there and don't want them to leave it outside my house, or worse yet - take it back to the UPS hub on the day of delivery.
holmern said:
It would really make my weekend if they shipped it out on the 8th!! Anyone know if it is possible to change shipping address on a newegg order? Their customer rep said I couldn't change since the order was "on hold". Will be hard for me to time it right so I can change the shipping address right after they receive it, but before they ship it out...
I forgot to put my office address in there and don't want them to leave it outside my house, or worse yet - take it back to the UPS hub on the day of delivery.
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I was able to change the shipping option from 3 days to next day saver and change my credit card information, with a newegg customer service rep. My pre-order # did not change and still says "ordered on 11/25" on the pre-order status of "hold"..
GarJones27 said:
According to the event held in Taiwan on December 1st the Prime is supposed to be released in the US on the 12th online and 19th in stores.
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My Best Buy pre-order says the 18th, but I was told I'd have it on the 13th. Maybe that date is for the in store date? Hoping so!
I love Newegg, but I have had some bad experiences with their pre-order stuff. Normally the release date is wrong, it comes later than the real release date, and once I got the incorrect product. I would hope they have gotten better, but when I made my preorder I stuck to Best Buy that had a physical presence so I could return or exchange without a hassle (hopefully) if there is a problem.
However, the official release date is the 19th for the US. There have been a lot of rumors and Asus officials have no been in sync with the information, but this finally seems official.
http://www.ubergizmo.com/2011/11/as...ts-official-release-date-for-8th-of-december/
Nevermind the 8th in the title, this article was updated. So the Best Buy date of the 18th is probably correct because that is when they will ship it. I just hope they have enough stock.
UmbraeSoulsbane said:
I love Newegg, but I have had some bad experiences with their pre-order stuff. Normally the release date is wrong, it comes later than the real release date, and once I got the incorrect product. I would hope they have gotten better, but when I made my preorder I stuck to Best Buy that had a physical presence so I could return or exchange without a hassle (hopefully) if there is a problem.
However, the official release date is the 19th for the US. There have been a lot of rumors and Asus officials have no been in sync with the information, but this finally seems official.
http://www.ubergizmo.com/2011/11/as...ts-official-release-date-for-8th-of-december/
Nevermind the 8th in the title, this article was updated. So the Best Buy date of the 18th is probably correct because that is when they will ship it. I just hope they have enough stock.
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First time doing a pre-order with Newegg personally but I've bought lots of items from them in the past and have always been really good service. Of course service will always differ from one experience to the next. The way I see it is if they do get them on the 8th and ship them then thats a plus. If they get them on the 8th and ship the following week it falls in line with that 12th date that was thrown around with the 18th. And if it's not until the 18th then well it's the same as everyone else. All that matters at this point is when we all recieve the device. Unfortunately the site you linked to doesn't have anymore concrete information than any of the other sites. They reference the launch trailer we all saw as having the date and I watched it again to make sure I didn't miss something and there is no date in that trailer. So again we are all just playing the wait game until these merchants recieve and ship out our devices.
UmbraeSoulsbane said:
I love Newegg, but I have had some bad experiences with their pre-order stuff. Normally the release date is wrong, it comes later than the real release date, and once I got the incorrect product. I would hope they have gotten better, but when I made my preorder I stuck to Best Buy that had a physical presence so I could return or exchange without a hassle (hopefully) if there is a problem.
However, the official release date is the 19th for the US. There have been a lot of rumors and Asus officials have no been in sync with the information, but this finally seems official.
http://www.ubergizmo.com/2011/11/as...ts-official-release-date-for-8th-of-december/
Nevermind the 8th in the title, this article was updated. So the Best Buy date of the 18th is probably correct because that is when they will ship it. I just hope they have enough stock.
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when i ordered the OG transformer from them it was an open box 16gb on their website for $300, i ended up getting a 32gb open box in the mail though, so sometimes those little snafus are a good thing!
infinitemethod said:
My Best Buy pre-order says the 18th, but I was told I'd have it on the 13th. Maybe that date is for the in store date? Hoping so!
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Who told you that?
Sent from my Thunderbolt using Tapatalk
yeah i called about a week ago and they told me 18th to 23rd and i asked they clarify what that meant. As in day shipped or day received and the lady said 18th would be earliest day i would have it in my hands and 23rd being the latest. This was at best buy but i should also note it sounded to me like she just read off the computer a generic product shipment statement. No real knowledge when it came to the prime. This was at best buy. For anyone wondering i ordered the 27th champ. 32gb no dock. I wanna know why u think the 13th too before i get my hopes up...
**edit- I figured i should also note for people wondering this was for standard free shipping. i was talking to her about upgrading shipping and once she told me 18th to 23rd i decided to leave it alone.
Just browsing Asus's product site, I noticed that the "preorder" list had been removed (unless I'm looking at the wrong page: http://eee.asus.com/en/eeepad/transformer-prime/features). I went to the "where to buy" tab and looked through some of the sites listed - a couple of places that weren't on the initial preorder list have them up now - J&R as we all know, but also allasus.com and PC Mall. I went ahead and called PC Mall to check on delivery time and the rep told me Dec. 12th. Now, of course, I doubt that is accurate, but it's news at least.
On your orders page, did it say that it will arrive after the 25th, or did it say something else before you got the notice?
Everyones said " Asus will not ship to you because you are a preorder sucker...jokes on you!"
Mine said it would be delivered after the 25th ever since I preordered. But I just got the email saying it would be delivered the 19th.
Sent from my HTC HD2 using xda premium
yesterday I received a message from Amazon:
We now have delivery date(s) for the order you placed on November 22, 2011 (Order# 002-xxxxxxx-xxxxxxx):
"ASUS Transformer Prime TF201-B1-CG 10.1-Inch 32GB Tablet (Champagne)"
Estimated arrival date: December 22, 2011 - December 29, 2011
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Mine said it would arrive after the 25th the entire time. Then I got the shipping notice yesterday. Should arrive Monday.
Mine is already in transit, got shipping number. Used one day shipping. Amazon sent it by FedEx. It will arrive on the 19th.
kaares said:
Mine is already in transit, got shipping number. Used one day shipping. Amazon sent it by FedEx. It will arrive on the 19th.
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It was just delivered to my girlfriends office in Manhattan.
I. can. almost. reach. it.!!!
kaares said:
It was just delivered to my girlfriends office in Manhattan.
I. can. almost. reach. it.!!!
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sorry..dont mean to start up any firestorms..but if you've already received it..you wont mind posting the tracking number so we can verify it?
Too many people looking for attention i'm finding on these boards of late...and everyone so far who's said "i've received it" actually..well..havent.
so..for anyone else who's received it and is brave enough...post your tracking number to back up the claim. (I know what the responses are going to be from those people.."whether or not you believe me..i got it..so stfu" )
just sayin
I received mine at my doorstep. 100 percent truth. Called my apartment complex to pick it up and put it in the apartment because I'm not there right now.
I don't like posting anything remotely personally, so no tracking number. But I promise, this is no joke.
Maybe someone else will post pics/ tracking number.
monkeyboywa said:
sorry..dont mean to start up any firestorms..but if you've already received it..you wont mind posting the tracking number so we can verify it?
Too many people looking for attention i'm finding on these boards of late...and everyone so far who's said "i've received it" actually..well..havent.
so..for anyone else who's received it and is brave enough...post your tracking number to back up the claim. (I know what the responses are going to be from those people.."whether or not you believe me..i got it..so stfu" )
just sayin
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I prefer not to post anything personal, but here is some info on the path it took to get delivered: http://goo.gl/GQ8x6
I bet a lot of people must have gotten it by now.
I will not get my actual hands on it until thursday since I'm in Europe, so I'm still reading the forum for any info. (there's a updated review on anandtech today btw.)
tbns said:
I received mine at my doorstep. 100 percent truth. Called my apartment complex to pick it up and put it in the apartment because I'm not there right now.
I don't like posting anything remotely personally, so no tracking number. But I promise, this is no joke.
Maybe someone else will post pics/ tracking number.
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nothing personal is in a tracking number even when viewing a received one. sorry...
second...correct me if i'm wrong..but does Amazon truly ship out a expensive and highly sought after piece of hardware and not require a signature? ...again..sorry.
I'm not trying to bust anyone's balls here...I have my beliefs...people who've said they received them have theirs..and until i see the facts backing up the "on faith" i call it as i see it.
monkeyboywa said:
nothing personal is in a tracking number even when viewing a received one. sorry...
second...correct me if i'm wrong..but does Amazon truly ship out a expensive and highly sought after piece of hardware and not require a signature? ...again..sorry.
I'm not trying to bust anyone's balls here...I have my beliefs...people who've said they received them have theirs..and until i see the facts backing up the "on faith" i call it as i see it.
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Now you're just being paranoid. Of course it needs to be signed for. That is why I had it sent to my girlfriend who signed for it. You do know you can choose to send orders on Amazon to other people?
As for the tracking info being anonymous - that it just plain wrong. That includes the name of the person signing for the package.
*I forgot to mention: this is the 32gb champagne version
I just got one from office depot,will recieve in 30 of dec.hurry!!
Edit: jan 06 delivery date lol but its ok for me better that nothing!
Edit :Sorry guys sold out!!! Better luck next time
Sent from my iPhone
erick0423 said:
I just got one from office depot,will recieve in 30 of dec.hurry!!
Sent from my iPhone
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Good stuff 3 day delivery too bad i already got mine lol
Thanks! Ordered mine. The Chat rep said I should receive it on January 5. No way to expedite shipping. See below:
Richard: Please know that since the item is delivered from the different warehouse locate, the order status is " 3 Days Delivery Pending ". However the order will be delivered on Thursday, January 5, 2012 08:30 AM - 05:00 PM
My take on this is that "different warehouse locale" means that it's coming directly from ASUS, which is why he couldn't expedite the shipping.
Well while I was chatting they went out of stock. I was trying to see if I could pay extra for quicker shipping. I had one in my cart and everything. FML lol
sold out!!!! doh
ReaderLee said:
Thanks! Ordered mine. The Chat rep said I should receive it on January 5. No way to expedite shipping. See below:
Richard: Please know that since the item is delivered from the different warehouse locate, the order status is " 3 Days Delivery Pending ". However the order will be delivered on Thursday, January 5, 2012 08:30 AM - 05:00 PM
My take on this is that "different warehouse locale" means that it's coming directly from ASUS, which is why he couldn't expedite the shipping.
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Did you ask what color?
Sent from my iPhone
Don't get your hopes up on the OD order. I ordered back on the 12/21 and was told I'd get it on the 27th. Not happening. I just finished chatting with a rep and didn't get much more:
Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to Steve.
Steve: Hi Don
Steve: Good morning
Steve: I am glad to assist you with your concern.
Me: Good morning
Steve: We apologize for the inconvenience.
Steve: May I have the order number
Me: xxxx
Steve: Thanks, let me check on the order
Steve: I am sorry the item is out of stock as of now and we do not have the restocking date updated with us
Steve: I would request you to get back to us with 2-3 business days as our warehouse team is working hard on its availability
Me: I chatted with a CSR just prior to ordering and she told me that it would definitely ship out and I'd receive it on the 27th. She was very confident about it so I went ahead and ordered it.
Me: Clearly she was mistaken. What can be done about this?
Steve: We sincerely apologize for the inconvenience caused
Steve: Please get back to us with 2-3 business days as our warehouse team is working hard on its availability
Me: Can I have some sort of credit applied due to the misinformation I was given?
Me: So far you're the 3rd rep I've chatted with and each has asked me to check back in 2-3 days. I'm losing confidence in that answer, unfortunaly.
Steve: Please know that due to low stock the item has to be shipped from a different location and so it is taking time to get to the ware house near to your location and it should be in stock within 2-3 business days
Me: I understand, but that is NOT what I was told when I ordered it. I was told that it WAS in stock and that it would ship in time for me to receive on the 27th. When I placed the order I again chatted with a rep who told me to wait 2-3 days for the status to be updated. Now you're telling me that it's NOT in stock but that I should still wait 2-3 days for more information. I know it's not your fault, but I need a better result then "check back in 2-3 days"--simply because apparently I have not been given accurate information from the very beginning.
Steve: I will escalate the issue to the higher authority and they will get back to you within 4 business hours with the exact delivery details
Steve: May I have your contact phone number
Me: sure thing. It's xxxxx
Steve: Thanks, please give me a moment while I escalate the issue
Me: Thanks, Steve
Steve: Thank you so much for your patience.
Steve: I have escalated the issue
Steve: Is there anything else that I can assist you with?
Me: Thank you, Steve.
Me: That's it. I appreciate your help with this.
erick0423 said:
Did you ask what color?
Sent from my iPhone
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Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
I bet some 19 year old is going to call you and be like "check back with us in 2-3 days" lol. Good luck!
lol, could be Doeboy, but at this point, I'm ordering where I can in the hopes that one of my orders comes in. Lets just hope I don't get three emails at once that all say "your order has shipped" before I can cancel the other ones!
wannatp said:
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
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I guess thats the only color they have.hopefully we dont have any issue with this unit,this would be my second asus prime.
Sent from my iPhone
ReaderLee said:
lol, could be Doeboy, but at this point, I'm ordering where I can in the hopes that one of my orders comes in. Lets just hope I don't get three emails at once that all say "your order has shipped" before I can cancel the other ones!
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I Hear that I have several preordered too. Guess we could always sell extra on ebay to make up for cost if unable to cancle an order.
i was able to order one, delivery date of 1/5. Hopefully it gets delivered and hopefully its grey
Johnday29 said:
I Hear that I have several preordered too. Guess we could always sell extra on ebay to make up for cost if unable to cancle an order.
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Do you have a sheet with all your pre-order info in one place to start mass cancelling if necessary, too!!?? As soon as I have a tracking number from somebody...
wannatp said:
Under Product Details it says "TF201-B1-GR", the "GR" at the end means it is gray.
Out of stock now, however.
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Did they charge ur card for your order? They charge mine already
Sent from my iPhone
erick0423 said:
Did they charge ur card for your order? They charge mine already
Sent from my iPhone
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my card has a pending transaction but the money has not been deducted yet.
effingpace said:
my card has a pending transaction but the money has not been deducted yet.
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Wtf my money has been deducted on my bank already..so meaning i have this one for sure
Sent from my iPhone
op can you update your original post to "sold out" so people don't get excited for nothing now since it is sold out.
doeboy1984 said:
op can you update your original post to "sold out" so people don't get excited for nothing now since it is sold out.
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There you go update sorry im just new here
Sent from my iPhone
Back in stock at Office Depot as of right now.
I pre-ordered my note 3 on Sept 6th like a lot of you. However I am porting over my number from Sprint. Port orders are good for 30 days and then get canceled. When my port order was canceled, so was my phone pre-order. This all happened yesterday Oct 6th. I was on the phone with Verizon order support at 7 a.m. this morning to find all this out. The guy was very helpful, explained what had happened and reordered for me, but now I'm not sure where I'm at in line. He said he was working with a supervisor to bump my order status due to this issue and me not being notified. If I had not been checking my order every few days, I would not have known.
Just a word of caution for anyone porting your number!
Connert said:
I pre-ordered my note 3 on Sept 6th like a lot of you. However I am porting over my number from Sprint. Port orders are good for 30 days and then get canceled. When my port order was canceled, so was my phone pre-order. This all happened yesterday Oct 6th. I was on the phone with Verizon order support at 7 a.m. this morning to find all this out. The guy was very helpful, explained what had happened and reordered for me, but now I'm not sure where I'm at in line. He said he was working with a supervisor to bump my order status due to this issue and me not being notified. If I had not been checking my order every few days, I would not have known.
Just a word of caution for anyone porting your number!
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Wouldn't it just be easier to go to the store on Thursday?
suzook said:
Wouldn't it just be easier to go to the store on Thursday?
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I did think about that but with all the "Backorder" online talk over the weekend, I thought I'd be better off voicing my frustration and having them overnight it to me. I have 13 more lines to move from Sprint and I wanted to let them know this is not the way to earn my business.
Sorry to hear that you lost your place in line but, on the other hand, happy to see someone jump ship from Sprint to Verizon. Made that move myself a few years ago when Verizon offered unlimited data and took advantage of the recent subsized upgrade without losing unlimited.
Please keep all conversation to orders and shipping to oldest thread available here http://forum.xda-developers.com/showthread.php?p=46056171
Thank you for your future cooperation. Thread closed
Have a great day!