Phone won't let me factory reset it - Samsung Galaxy S9+ Questions & Answers

Hello guys, I have a quiet severe issue with my beloved S9+. It first came up when I tried to move files from my PC to my phone. I just keeps disconnecting and then reconnecting in an interval of maybe 30 secs or something. Back then it wasn't that big of a problem, as I just downloaded the necessary files (ROMs in that case) on the phone itself. But as I am now trying to factory reset my phone it's a huge problem, because it just disconnects and reconnects while flashing in odin at about 10-30 secs*(depending on the dc interval). When rebooting afterwards an exclamation mark (flashing went wrong) comes up and tells me to use the Samsung PC software to reset it, but that won't recognize my device and I don't have any reset code or whatsoever. I tried using different computers, reinstalling drivers, rebooting - same problem.
I'd be very grateful for any tip or advice.

Try an other USB Cable. The worst case is, if your USB Port at the phone is damaged

profi_fahrer said:
Try an other USB Cable. The worst case is, if your USB Port at the phone is damaged
Click to expand...
Click to collapse
unfortunately its not about the cable, port, or pc as ive mentioned ... im afraid its something phone hard/software related

Okay so now I've flashed TWRP thru odin which was luckily possible as it didnt take that long. I'm back to RR Rom but I still have the dc/rc problem... Any other way to get back to stock?

If you plug the phone into the normal socket charger, does it also interrupt the charging?
If yes = problem at the Phone
If no = problem at any other source (maybe input current?)

profi_fahrer said:
If you plug the phone into the normal socket charger, does it also interrupt the charging?
If yes = problem at the Phone
If no = problem at any other source (maybe input current?)
Click to expand...
Click to collapse
No... it charges just normal

Try to delete the drivers from your PC. The program and in the Device Manager at Windows. Now restart your PC and boot the phone to the OS. No matter what OS. Do not open Odin yet.
Lock the Phone and plug it into the PC and wait a few minutes. Unplug it from the PC, unlock the Phone and plug it again into the PC. Wait again a few minutes, that the PC can install all drivers. Ignore it, when it disconnects. Again unplug the phone. Then open Odin and plug the Phone again into the PC.
Maybe this should help. Note: Unplug the Phone only at the PC Port, not at the Phone Port

snOwjAwk said:
Hello guys, I have a quiet severe issue with my beloved S9+. It first came up when I tried to move files from my PC to my phone. I just keeps disconnecting and then reconnecting in an interval of maybe 30 secs or something. Back then it wasn't that big of a problem, as I just downloaded the necessary files (ROMs in that case) on the phone itself. But as I am now trying to factory reset my phone it's a huge problem, because it just disconnects and reconnects while flashing in odin at about 10-30 secs*(depending on the dc interval). When rebooting afterwards an exclamation mark (flashing went wrong) comes up and tells me to use the Samsung PC software to reset it, but that won't recognize my device and I don't have any reset code or whatsoever. I tried using different computers, reinstalling drivers, rebooting - same problem.
I'd be very grateful for any tip or advice.
Click to expand...
Click to collapse
Set screen time out to 10 mins & try or Don't let the screen turn off while connected

profi_fahrer said:
Try to delete the drivers from your PC. The program and in the Device Manager at Windows. Now restart your PC and boot the phone to the OS. No matter what OS. Do not open Odin yet.
Lock the Phone and plug it into the PC and wait a few minutes. Unplug it from the PC, unlock the Phone and plug it again into the PC. Wait again a few minutes, that the PC can install all drivers. Ignore it, when it disconnects. Again unplug the phone. Then open Odin and plug the Phone again into the PC.
Maybe this should help. Note: Unplug the Phone only at the PC Port, not at the Phone Port
Click to expand...
Click to collapse
Did not help either unfortunately...

RISHI RAJ said:
Set screen time out to 10 mins & try or Don't let the screen turn off while connected
Click to expand...
Click to collapse
did not have any impact, also in download mode the screen is on the whole time no matter what

Related

[Q] Windows Not Recognizing Device

Hi guys, was having a few problems with my phone and decided that I'd flash the stock ROM again.
Went into ODIN as you do, and as I was flashing the stock ROM, for some reason or another I heard the disconnect/reconnect noise that Windows makes when you remove a device then FAIL came up in ODIN.
Now my phone's stuck with a phone connecting to a computer on the charge screen, it can't go into recovery mode but it can go into download mode.
Tried connecting it to my PC in download mode, and even though I've got the Samsung USB Drivers installed I get the 'USB Device Not Recognized' message, which means I can't flash the stock ROM in ODIN anymore.
Does anyone have any advice? Thank you.
JoshS2 said:
Hi guys, was having a few problems with my phone and decided that I'd flash the stock ROM again.
Went into ODIN as you do, and as I was flashing the stock ROM, for some reason or another I heard the disconnect/reconnect noise that Windows makes when you remove a device then FAIL came up in ODIN.
Now my phone's stuck with a phone connecting to a computer on the charge screen, it can't go into recovery mode but it can go into download mode.
Tried connecting it to my PC in download mode, and even though I've got the Samsung USB Drivers installed I get the 'USB Device Not Recognized' message, which means I can't flash the stock ROM in ODIN anymore.
Does anyone have any advice? Thank you.
Click to expand...
Click to collapse
Try installing samsung kies. The usb drivers are included.
princeownt said:
Try installing samsung kies. The usb drivers are included.
Click to expand...
Click to collapse
I have it installed, and I installed the USB drivers from the soft bricked sticky in this section. Neither have helped.
Hi!
Hi, you guys install ADB on your system? And also USB debugging mode on the phone?
Should be turned on which can be done by going to Settings>Applications>Development and select USB debugging.
Try this, for me its works
MafiaDroid said:
Hi, you guys install ADB on your system? And also USB debugging mode on the phone?
Should be turned on which can be done by going to Settings>Applications>Development and select USB debugging.
Try this, for me its works
Click to expand...
Click to collapse
I can't even turn the phone on at the moment. Only thing I can do is go into Download mode.
Help
Try this, take out the battery, then press and hold the ON button for 7-10 seconds (the longer the better). Reinsert the battery, then press ON button to start it. This is a soft reset, and wipes the temporary memory and empties all remaining power in the circuits. This helps on many phones and even laptops that won't start properly or show anything on screen.
If this does not work, try the next step. Again, do as above. But after inserting the battery, do not turn the phone on, but press and hold the ON button and the HOME button at the same time for 7-10 seconds. This is a hard reset, and works best if done after a soft reset. Just be sure the battery has at least some juice in it and isn't empty. If possible, try with another battery if this does not work.
Hope this helps!
Try going to device manager, you will probably find your device as an unrecognized device, uninstall the drivers, unplug and then plug it again and see.
if the prblm is hard then do a fresh installation of kies,device etec etc.....but if u have ur device in the device list on pc then first uninstall it...if possible try recovery mode and reset...
I tried everything you guys have suggested and none of that worked. Anyone else got any ideas?
Try everything (and I mean everything) on the following list. Given the problems you've had & that you've already tried some of these things, I'd try another PC. And if it doesn't work first go on another PC, then go thru the list & try everything on the 2nd PC.
*Ensure Kies & it's processes aren't running in Windoze task manager. Kill them if they are.
*Try different USB ports; you must be using a 'powered' or mainboard port.
*Try different USB cables (particularly the cable that came with the phone if you're not using it now)
*Try different versions of Odin (search on here/Google)
*Uninstall Kies, reboot, redownload & reinstall it, reboot, try the flash again. Also run Windoze Update.
*And if all this fails, try a different PC.
Tried all the above and a different PC.
It didn't work. I could fix the phone if the computer would pick up that the phone's connected - it just doesn't.
Total Removal of KIES including registry entries .
Reboot PC install a new copy of Kies .
Phone backup data and factory reset .
Set phone to USB storage mode using the Samsung cable connect to PC and wait for Windows to find USB drivers .Remove cable reboot phone .
Start Kies connect with cable wait for Kies to find the phone .
Note USB Debugging OFF and cable connects to a direct motherboard port only .
Nothing then only further suggestion would be to Format the PC and start over with a clean Windows install .
jje
I can't turn the phone on, it's stuck on the phone, triangle, PC screen.
I've tried fresh installs on three different PC's.
JoshS2 said:
I can't turn the phone on, it's stuck on the phone, triangle, PC screen.
I've tried fresh installs on three different PC's.
Click to expand...
Click to collapse
That's a forced download mode.
Try a blind flash to a stock firmware from Odin while connected to your computer with the phone on this screen. Even if Odin doesn't seem to register that it's connected. I've heard of at least one person this worked for.
At this point, you really have nothing to lose by trying this.
Bit of an update, I plugged it in again and it installed some drivers and ODIN picked it up. Only for it to disconnect a few moments later, now it keeps disconnecting and reconnecting over and over but ODIN's not picking it up.
JoshS2 said:
Bit of an update, I plugged it in again and it installed some drivers and ODIN picked it up. Only for it to disconnect a few moments later, now it keeps disconnecting and reconnecting over and over but ODIN's not picking it up.
Click to expand...
Click to collapse
I know you said you tried a different cable, but that sounds suspiciously like a bad cable.
It's not the cable, thanks any way.
Update 2: I managed to get it to connect long enough to flash the stock Kernel. Still didn't reboot. Then I connected it again and flashed the stock ROM, which bricked it again. Then I flashed the stock kernel and it works!
However, there is a problem:
When the phone gets turned off, it constantly shows the charging battery icon with warning triangle and a thermostat next to it. I can't turn the phone on because of this unless I go into Recovery mode and reboot system.
Any ideas? Thanks.
JoshS2 said:
It's not the cable, thanks any way.
Update 2: I managed to get it to connect long enough to flash the stock Kernel. Still didn't reboot. Then I connected it again and flashed the stock ROM, which bricked it again. Then I flashed the stock kernel and it works!
However, there is a problem:
When the phone gets turned off, it constantly shows the charging battery icon with warning triangle and a thermostat next to it. I can't turn the phone on because of this unless I go into Recovery mode and reboot system.
Any ideas? Thanks.
Click to expand...
Click to collapse
Now this sounds like a faulty/dirty/bad usb port.
ctomgee said:
Now this sounds like a faulty/dirty/bad usb port.
Click to expand...
Click to collapse
This was my original thought and my reasoning for flashing a stock ROM in the first place!
JoshS2 said:
This was my original thought and my reasoning for flashing a stock ROM in the first place!
Click to expand...
Click to collapse
I in no way recommend this, and not sure I would do it if I ever started having this issue...
BUT - I have heard that some people faced with this condition have fixed it by physically moving the small wafer board inside the USB port with a precision screwdriver (gently!) to a more "centered" position.
If that doesn't work, look at replacing that part. Either via warranty service if you still have it, or a service center.

[Q] Weird USB Issue

I thought I would share this. I am kind of answering my own question but I am not really sure how I got into the state that I did.
Today I realized that I could no longer connect via USB to my PC. My phone has DietICS ROM. I tried the following:
New Cable
New USB port
Cache wipe
Dalvik wipe
Factory Reset
Rolling back to a previous nandroid that I knew worked
Reinstalling USB drivers
I still couldn't connect the phone as a media device and nothing was reported in Device Manager.
I ended up trying to put the phone in download mode and firing up Odin (to see if it would show as connected) and whalla. It saw the phone. I shut the phone down and rebooted it again and everything was working as it should.
If anyone has any insight on this, it would be appreciated. I am still not sure if it was the PC or the phone that had the hiccup.
Did you try rebooting the PC? I don't see that on your list.
Occasionally I have issues with Windows 7 (and 8) where it doesn't see that a USB device was unplugged, and if I try to use that same USB port for something else it just never detects anything.
It's rare in my case, but maybe something similar happened on your end and just having a different device ID show up (download mode shows up as a different device) kicked Windows in the pants and got your USB drivers working properly again?
dstruct2k said:
Did you try rebooting the PC? I don't see that on your list.
Occasionally I have issues with Windows 7 (and 8) where it doesn't see that a USB device was unplugged, and if I try to use that same USB port for something else it just never detects anything.
It's rare in my case, but maybe something similar happened on your end and just having a different device ID show up (download mode shows up as a different device) kicked Windows in the pants and got your USB drivers working properly again?
Click to expand...
Click to collapse
bah, yes. Rebooting the PC was one of the first things. I missed that on my list.
Weird... happened again.
1.) connected device to USB. Got the double beep and charging but no "MTP" connection message on phone and nothing detected in windows.
2.) Booted phone into download mode. Connected phone and windows saw it.
3.) Rebooted phone again and everything works fine
Happened again (updating this thread for no apparent reason).
Fully powering down the phone and then booting it back up (cold boot) seems to be fixing it.
camoto said:
Happened again (updating this thread for no apparent reason).
Fully powering down the phone and then booting it back up (cold boot) seems to be fixing it.
Click to expand...
Click to collapse
I have the gnex and although different phone i just have plain out usb issues. Does your phone and/or battery have nfc chip?
*Android is upgrading...*
JediNinjafication said:
I have the gnex and although different phone i just have plain out usb issues. Does your phone and/or battery have nfc chip?
*Android is upgrading...*
Click to expand...
Click to collapse
Yes it does
camoto said:
Yes it does
Click to expand...
Click to collapse
Ok, I download all roms and mods directly from phone browser so don't usually have it plugged into computer but have been having issue when trying to charge it with the factory plug. If phone is hot i have to reboot or it says "not charging" in stats. Might not even be related but i found out the battery also has an nfc inside it. Maybe it's something in the connection or the chip in battery between the port and battery..? Because when hooked to computer it also tries to charge right?
*Android is upgrading...*

Question about charging

Hi dears
I have some problem about charging. First of all I am using neatrom lite + jeboo v1f rebase. The problem is when I plug in my phone for charging my phone detects it few minutes later and same when I unplug the phone. Another thing is connecting the phone to computer by usb cable. Sometimes I can see my phone in my computer but sometimes my pc give error that unknown device connected.
What do u think about this? What could be the main problem for that. In my opinion my phone's plug area.
B.rgds
Sent from my GT-I9100
You could try and re-install the Samsung USB Drivers.
If that doesn't work then try to completely wipe KIES and the installed drivers from your computer and then re-instlling it from samsung.com.
That should work since Kies has had an update, but if it doesn't, then indeed it's the USB inserter in your phone (don't know what it's called ) which is the problem.

Cant connect xperia p

Hello,
I isntalled that rom with kernel. http://forum.xda-developers.com/showthread.php?t=2391858. and the problem is now that my pc, cant see my phone, i tried every method i found on the site. i instaled all drivers and reinstaled from flashtool like 10 times, and my pc still doesnt see device. while i try to connenct via fasboot. i have the violet light for like 2 sekonds and after it the device starts to boot normally, same is with flashboot. flash tool does not give any msg of connecting a device. can any tell a way to get it working? i want to flash to stock soft. but i cant cause nothing sees the device with installed drivers.
FOrogot to ad that i flashed the aospa rom, cause i thought i will get usb working atlast. but im stuck now on com.android.phone stopped working, and i cant even download any other rom using phone:
EDIT
Just read in nemesis kernel topic "* Computer/PC Companion and even Flash Tool cannot detect.". so Any ideas how can i flash it. without have any other rom on sd card? I will be rlly happy if someone can help me, i know i made a big mistake but not doin recovery, first time i not did and all went wrong.
do u have SUS? (Sony Update Service)
try connecting with SUS if SUS don't detect your phone then flashtool will not detect your phone also.
Well it doesnt not see to, In my opinion no porgram will see it if device manager cant see it, but now after some slleep i got and idea. Could it be maybe the problem of to old micro usb cable. because my got broken. and i have to use from my sister that has samsung wave.
Good Luck.
LED should be blue not violet for fastboot.
Make sure the phone is shut down first, press volume up + power for 10-15 seconds untill you feel 3 vibrations.
Well whatever coulour it is violet or blue. I press the volume up connect the phone to usb. And i got this coulur for 2-3 second and then it goes to charging mode. it happens every time. Same happens to flashboot. Green for 2-3 sec and the it goes to charging mode.
maebara said:
Well whatever coulour it is violet or blue. I press the volume up connect the phone to usb. And i got this coulur for 2-3 second and then it goes to charging mode. it happens every time. Same happens to flashboot. Green for 2-3 sec and the it goes to charging mode.
Click to expand...
Click to collapse
It's not "whatever" if it's violet it means it's waiting for vol- to enter CWM and not entering fastboot.
Make sure the phone is turned off as I explained.
Phone is turned of, I allways wait for those 3 vibrations before i begin the process. And here to enter the cwm is blue, and for fastboot i have violet. If i had a camera i would record it to prove it.
maebara said:
Phone is turned of, I allways wait for those 3 vibrations before i begin the process. And here to enter the cwm is blue, and for fastboot i have violet. If i had a camera i would record it to prove it.
Click to expand...
Click to collapse
Flashtool and PCC worked before on the same PC?
What do you see in flashtool log when you connect in fastboot and flash mode?
ChikeD said:
Flashtool and PCC worked before on the same PC?
What do you see in flashtool log when you connect in fastboot and flash mode?
Click to expand...
Click to collapse
THey say nothing, As i say in the first post. PC does not see the device, Flastool handles as nothing has been conected. same device manager on wondows. no poop outs that drivers are missing, or anything.. Fastboot has allways waiting for device, doesnt matter how much i try to onnect. It worked before. I tried on other laptop but its same. Thats why later i wrot that maybe this cable is to old for that phone. But it works for other phones.
maebara said:
THey say nothing, As i say in the first post. PC does not see the device, Flastool handles as nothing has been conected. same device manager on wondows. no poop outs that drivers are missing, or anything.. Fastboot has allways waiting for device, doesnt matter how much i try to onnect. It worked before. I tried on other laptop but its same. Thats why later i wrot that maybe this cable is to old for that phone. But it works for other phones.
Click to expand...
Click to collapse
Your USB did not work before?
ChikeD said:
Your USB did not work before?
Click to expand...
Click to collapse
I got my orginal mircro usb from xperia but it went boroken last time, on monday i go buy me new. but i wanted to use my sis micro usb from samsung wave, well mirco usb is micro usb imo, but i can be wrong. before i was able to do things on that cable too. but now idk if its the cable fault. or its phone, cause seems i can only charge my phone throught it. even on pc. it only charges nothing more. I just want to know if there is any way to make phone visible to pc, installing drivers, reseting. wiping data on phone, nothing works
maebara said:
I got my orginal mircro usb from xperia but it went boroken last time, on monday i go buy me new. but i wanted to use my sis micro usb from samsung wave, well mirco usb is micro usb imo, but i can be wrong. before i was able to do things on that cable too. but now idk if its the cable fault. or its phone, cause seems i can only charge my phone throught it. even on pc. it only charges nothing more. I just want to know if there is any way to make phone visible to pc, installing drivers, reseting. wiping data on phone, nothing works
Click to expand...
Click to collapse
It could be the connector on the phone.
I use samsung cable no problem, the Sony that came with XP is still sealed

[Q] Phone is not recognized in download mode (hardware problem)

Hi guys, i realy need your help, my phone is dead.
My I9100 worked fine for two years, I flashed lots of custom firmwares by Odin. Half a moth ago, when I was going to sleep, I plugged in the charger as usually, and noticed, that it started beeping occasionally. On the display it indicated smth like: Charging... than Not Charging... than Charging and so on.
I thought that I plugged the charger incorrectly and replugged it, but it didn't helped. I was very tired and just simply turned the soud off and left the phone charging. In the morning it indicated that it is charging even when the charger was unplugged.
So I've flashed the firmware - no help, than kernel from stock to fillz - no help , than siyah than again to stock - no help. All flashings were maid via CWM. I realized that flashing will not help when I turned off the phone and it was indicating that it is charging.
I decided not to do anythig. Only USB mode didn't worked because when you want to use your phone as USB you should open the apropriate mode on the phone than there will be smth like : plug the USB data cable to enter the USB data transfer mode. I couldn't do this because my phone thought that the cable is already plugged. In forums i've got hints that my micro usb should be cleaned or small board should be replaced. So i decided to clean it. I disassembled the phone and cleaned that board with micro USB. Than turned on the phone, and connected the cable. Phone recognized it and I managed to transfer files from pc to phone. From this point I can say that all terminals on micro USB are ok.
When i unplugged the cable, phone thought that it is plugged((
The most awful part:
I decided to flash it one more time and go to stock via backup made by CWM a year ago.
But during this process the phone made a reboot by itself and after that there was no loading. I can see only name of the device and thats it.
No recovery. Only download mode.
When i connect it to PC in download mode, there is a sound that USB is connected but the device is Unknown. There is no any information about this device in dev manager on PC. I tried two USB cables, all usb ports, two laptops, all versions of USB drivers for my phone.
Earlier, drivers worked well, but now i can't understand where is the problem: Is the problem still connected with my micro usb port or i just erased boot sector and it is already brick.
I gave my phone to service center, they told that they can't help me with this. They say that usb is ok, we don't know why it is not detecting by pc.
Can the board replacement help in this issue or maybe i can do smth. in linux with my device ??? I'll appreciate any suggestions.
Yesterday I talked to representatives of service center and they told me that the problem is that internal memory is damaged and they cant flash the phone.
I took the phone and tried to flash it via Heimdall with brick fix pit.
After using this pit file, the phone was flashed normally and even turned on normally.
But in the phone info menu I saw no any data about internal memory. (It was damaged and required format). I tried format through phone menu and it did nothing.
I decided to flash the phone via Odin with normal 16 GB pit file and had a bad luck. I experienced freez during repartition. After this, phone is a complete brick.
When I connect it to PC without battery pressing vol down and rower buttons it connects as unknown device but there is nothing on the phone display. No recavery no download mode. Nothing - just reflection of my frustrated face).
Currently i'm tring to make a Jtag, maybe it'll put it in the download mode, but hope is dying....
I've herad somewhere that it is possible to put it in the download mode in linux. If somone did this, could you please give me the contact of this person?

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