Hello guys,
I'm new to Huawey devices, and i'm beginning to understand my Honor 10. My previous phone was a Oneplus 5T.
The thing is i'm having a major issue with my Honor. The fingerprint reader doesn't work AT ALL.
If i try to activate fingerprint security in settings, i get stuck on the screen "enroll fingerprint". When I press my finger on the sensor, nothing happens. No reading, no vibrating feedback.
I've searched to find some workaround, but I didn't find anything helpful.
Does anyone know how to solve that?
Soooo factory reset.
If problem still standing - warranty repair.
can5ona said:
Soooo factory reset.
If problem still standing - warranty repair.
Click to expand...
Click to collapse
And so I did. A few factory resets. And updates as well.
I'm in Brazil, where Huawey doesn't have official stores or warranty service.
I think I'm just f***. :crying:
The Honor 10 fingerprint scanner is connected to the screen. If you want to solve the problem with the fingerprint scanner, you can only replace the new screen. You can watch this Honro 10 replacement screen repair video to learn to fix your phone! https://www.youtube.com/watch?v=OLKX4-Dt4mw&t=8s
Related
Hi all, I have recently bought an international Galaxy S6 EDGE. My fingerprint scanner was working fine until yesterday. My friend somehow managed to get INTO my phone with fingerprint locked. He was able to unlock it. I was shocked. He got into it twice. Sometimes it allows him to get inside, sometimes it doesn't. Today, I managed to unlock my phone, using fingers I have never registered before. I wiped my home button several times with wet tissue etc. Still same.
Light taps on the home button unlocks my phone. But if I hold my unregistered fingers there, it will show no match.
I am seriously confused. I hope somebody can shed some light on this issue!
Thank you.
EatYourMeals said:
Hi all, I have recently bought an international Galaxy S6 EDGE. My fingerprint scanner was working fine until yesterday. My friend somehow managed to get INTO my phone with fingerprint locked. He was able to unlock it. I was shocked. He got into it twice. Sometimes it allows him to get inside, sometimes it doesn't. Today, I managed to unlock my phone, using fingers I have never registered before. I wiped my home button several times with wet tissue etc. Still same.
Light taps on the home button unlocks my phone. But if I hold my unregistered fingers there, it will show no match.
I am seriously confused. I hope somebody can shed some light on this issue!
Thank you.
Click to expand...
Click to collapse
Weird indeed, this never happens to me, though directly after turning on my device, i received an update, that said something about Fingerprint sensor, I don't know whether it was an issue that got fixed by the update. Maybe you should search for that update if you don't have it installed already
Skhulile said:
Weird indeed, this never happens to me, though directly after turning on my device, i received an update, that said something about Fingerprint sensor, I don't know whether it was an issue that got fixed by the update. Maybe you should search for that update if you don't have it installed already
Click to expand...
Click to collapse
Latest updates already installed. No idea what is happening.. I already tried switching locks then back to fingerprint. Same thing.
EatYourMeals said:
Latest updates already installed. No idea what is happening.. I already tried switching locks then back to fingerprint. Same thing.
Click to expand...
Click to collapse
Did you try deleting all fingerprints and assigning new ones? If that doesn't help I think your last resort would be a factory reset
Spoke to Samsung today. They say it's a known issue and the device needs to be reflashed or if it's less than 28 days old your entitled to a new phone.
My Alpha was working normally for 3 weeks, and then a day, it started to give an error when trying to unlock with fingerprint: "an error has occurred with the fingerprint sensor"
I unlocked it with password, then switched off fingerprint lockscreen. Then when I tried to turn it back on (click on the fingerprint manager) it dropped this error again "an error has occurred with the fingerprint sensor".
I have done factory reset, reinstalled with odin, downgraded to 4.4.4, no success. Then I took it to the service centre, they have replaced the home button and updated the software (to the same it was on it previously: 5.0.2 COI3, XEH region). The fingerprint worked at the service centre when I tried it. Then I went back home, done factory reset, few hours elapsed, then I tried to register my fingerprint, and this error showed up again. I reinstalled it with odin, with kies, downgraded to 4.4.4, deleted fingerprint app data, no success. I have found nothing helpful on the internet with hours of searching. It should be software related I think, it's very unlikely, that the hardware error (like unglued home button or something) occurred again, within this kinda short time.
Please help me, what to do. I would be very grateful
Im also having this problem, and many more people i believe. There are some fixes to this like heating it up or something. For some people it works, for some it doesn't.
EDIT: there's a video on youtube about it, you can try it.
https://www.youtube.com/watch?v=jrpnlP4_MvU
knijntjes said:
Im also having this problem, and many more people i believe. There are some fixes to this like heating it up or something. For some people it works, for some it doesn't.
EDIT: there's a video on youtube about it, you can try it.
https://www.youtube.com/watch?v=jrpnlP4_MvU
Click to expand...
Click to collapse
I've seen it but I'm afraid that the screen or something will unglue due to the heat...
I ordered Premium Warranty Shipping, with spare phone, I hope they fix it but I will tell them firmly to replace the full phone or refund me the 510$ what's on the receipt.
But I'm open for any solution if anybody have it.
anderledani said:
My Alpha was working normally for 3 weeks, and then a day, it started to give an error when trying to unlock with fingerprint: "an error has occurred with the fingerprint sensor"
I unlocked it with password, then switched off fingerprint lockscreen. Then when I tried to turn it back on (click on the fingerprint manager) it dropped this error again "an error has occurred with the fingerprint sensor".
I have done factory reset, reinstalled with odin, downgraded to 4.4.4, no success. Then I took it to the service centre, they have replaced the home button and updated the software (to the same it was on it previously: 5.0.2 COI3, XEH region). The fingerprint worked at the service centre when I tried it. Then I went back home, done factory reset, few hours elapsed, then I tried to register my fingerprint, and this error showed up again. I reinstalled it with odin, with kies, downgraded to 4.4.4, deleted fingerprint app data, no success. I have found nothing helpful on the internet with hours of searching. It should be software related I think, it's very unlikely, that the hardware error (like unglued home button or something) occurred again, within this kinda short time.
Please help me, what to do. I would be very grateful
Click to expand...
Click to collapse
you're not missing out on anything , the finger print scanner is garbage , it works on my phone and its complete garbage
it dosent work 80 percent of the times its basically garbage , the whole phone is honestly but thats another story , iregret buyign this crap 0 roms 0 support fk this phone
Andraxo said:
you're not missing out on anything , the finger print scanner is garbage , it works on my phone and its complete garbage
it dosent work 80 percent of the times its basically garbage , the whole phone is honestly but thats another story , iregret buyign this crap 0 roms 0 support fk this phone
Click to expand...
Click to collapse
Your way of handling the phone is garbage. You are for sure an iPhone fan.
Sensor works 100%.
UniversalKID said:
Your way of handling the phone is garbage. You are for sure an iPhone fan.
Sensor works 100%.
Click to expand...
Click to collapse
Going to second this, the fingerprint scanner works great for me, also slating a phone because it doesn't have any unofficial support is stupid.
Anyway probably best to send it back
anderledani said:
I've seen it but I'm afraid that the screen or something will unglue due to the heat...
I ordered Premium Warranty Shipping, with spare phone, I hope they fix it but I will tell them firmly to replace the full phone or refund me the 510$ what's on the receipt.
But I'm open for any solution if anybody have it.
Click to expand...
Click to collapse
i had this issue hair dryer really fix this issue ... if you are afraid of your screen ..put something on a screen like a book or anyother everything will be fine but .. it just a temporary fix u will get the issue again after 3 to 4 days again heat it up then problem will disapper and it will go on and on ....
Hello everyone!
I have bought an LG V10 (International Version) and I am having some problems with fingerprint scanner lately
Once in two weeks or so, when I unlock the phone with the fingerprint scanner, it reboots. I didn't know why this started happening. I don't have a case, so it is not related with that.
I found out that if I delete one of my fingerprints and I add it back, it stops rebooting. So that is what I have done for more than the last month I guess. Whenever it started, I just deleted my second fingerprint and added it back.
Now the problem is different. It rebooted once more. I deleted my second fingerprint and after that, I tried adding it back. I put my finger repeatedly on the fingerprint scanner and it gets stuck once, in 60%, once in 80%. It gets stuck and my finger doesn't register. You can see it in this picture I uploaded to pasteboard.co.
I am very worried because here where I live, we don't have a specialized LG store and if I take it back where I bought it, they will say that I broke it or they could try to fix and make things worse.
Has anybody else had this problem? Can you please help me out?
I remember this problem starting after my last update. You can see here my software information.
Thank you very much!
Stuck tried adding Fingerprint: http://pasteboard.co/4BZJ9gKCs.png
Software Information: http://pasteboard.co/4BXYzmWSm.png
I had same probem once. I used hard reset and from that i dodnt ecpirience no problem.
Sent from my LG-H960 using Tapatalk
I had the same problem, always helped a factory reset, then it worked only two days ..... defect in the service tried to fix twice but eventually I swapped it for a new phone
Sent from my LG-H960 using XDA-Developers mobile app
Hi,
I bought a new S9+, finished initial setup and app / system updates and everything. 10 min later, my phone cant unlock easily or lags while unlocking, there is no adaptive brightness anymore, no screen rotation happening. After couple of hours trying to figure out what is wrong I finally hit upon the *#0*# sensor test method.
Here's what I found. Upon restart when I check sensors, they are all working fine. I have none of the issues mentioned above. When I leave the phone for a while and then run the sensor test again, I see all sensors have stopped. All the issues I mentioned above are back too.
Have any of you heard of this issue with the S9+. I will send it out for warranty if it is hardware, but I'd like to try any solutions on the phone that do not involve rooting it or voiding the warranty.
Thanks
Gun
I haven't heard anything like this, but I would suggest make sure it's updated and if needs be do a factory data reset.
If that doesn't help just send it in for warranty service.
It is completely updated and multiple factory data resets were done. Looks like this is a new issue then. I'll send it back.
Gun
So I've been using the s10 lite for 2 days and wanted to add a new fingerprint, just to find out that the finger registration process gets stuck at around 20-30% each time. I dont have any type of screen protection on my phone..I have tried adding a fingerprint in safe mode.. using a different finger/hand.. but nothing helps. Iwas able to add a fingerprint during the initial setup, and than the phone received a system update (with April security patch) so I'm guessing its a software issue?? Anyone else with the same problem?
79 users have read the post and noone took a minute to delete and try to add new fingerprints?? God bless.
Brontok said:
79 users have read the post and noone took a minute to delete and try to add new fingerprints?? God bless.
Click to expand...
Click to collapse
I got 3 with no issues.
Maybe you have a niche problem that 79 users dont have, and if you snoop around you'll find the whole subforum is dead.
You're better of at your local repair shop.
Brontok said:
79 users have read the post and noone took a minute to delete and try to add new fingerprints?? God bless.
Click to expand...
Click to collapse
I changed my fingerprint 3 times without any issues. I suggest you should do a factory reset and check again. If the issue persists then go to a service center if possible.
I've done factory data reset 3x..it doesnt help.. tried uso g different fingers, angles.. nothing works.. I will be returning the phone.
The screen also makes a clicking noise when I press on the place where the fingerprint sensor is. Totally disappointed.
Brontok said:
I've done factory data reset 3x..it doesnt help.. tried uso g different fingers, angles.. nothing works.. I will be returning the phone.
The screen also makes a clicking noise when I press on the place where the fingerprint sensor is. Totally disappointed.
Click to expand...
Click to collapse
Familiar with the concept of mass production and how there could be faulty products slipping by quality control?
You picked the shortest straw, unlucky. But to be disapointed in a niche error and completely rejecting the phone for it..
It happens,
Return it, they'll check it out and if it is a factory error then you'll get a replacement for free.