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Hello , i own Honor 9 for 3 days and its very good phone.
Only thing that i "hate" is when i press home button there is like 0.5 sec. delay before it goes to main screen...
I tried Factory reset,phone restart,google assist turned off - nothing seems to work
Finger print scanner works fast. No problem with it.
FW: B150
Any ideas how to fix it?
Thanks
That because a simple touch is like previous. And if you hold for a second you go directly to main page. So it's normal
Mine has the same. Strange thing is that after a few hours usage it turns fast/instant all of a sudden. Then if I reboot it's back to the delay and then fast again after a little time. My first unit did not have this behaviour it was fast at all times. It had a faster fingerprint reader too. Not sure what is going on other than some kind of hardware differences.
Its normal don't worry about that.I too had a donor phone so I know this
That is strange as the Honor 9 has one of the best fingerprint scanners on the market.
iceepyon said:
That is strange as the Honor 9 has one of the best fingerprint scanners on the market.
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Click to collapse
Recent Huawei and honor phones have incredibly fast fingerprint scanner
pijes said:
Recent Huawei and honor phones have incredibly fast fingerprint scanner
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Click to collapse
Even past Huawei and Honor fingerprint scanners were much faster than those used in other android OEMs.
fakqcze said:
Hello , i own Honor 9 for 3 days and its very good phone.
Only thing that i "hate" is when i press home button there is like 0.5 sec. delay before it goes to main screen...
I tried Factory reset,phone restart,google assist turned off - nothing seems to work
Finger print scanner works fast. No problem with it.
FW: B150
Any ideas how to fix it?
Thanks
Click to expand...
Click to collapse
That's definitely not normal. I've made a video https://youtu.be/DG4PvJePUAY
You can see a noticeable difference on the left phone.
I'm returning mine as this seems like hardware defect to me.
I have the same problem. Is it really an hardware problem and it is not possible to fix it by software?
Same here. Sometimes it even stops working, but rebooting brings it back (to delayed mode). Unlocking with fingerprint scanner always works super fast though. Anyone else with the same issue?
I got my AL10 version from china some days ago and i dont have any delay issues with the home button. Its really fast without any delay.
Maybe the ones from you that got problems should write down their version and used firmware. So we can compare. I dont think that this is a hardware issue.
I just assumed it was a hardware issue as it stayed even though I did a factory reset. Maybe a future update fixes it but I wouldn't risk it because my phone was new and I wanted one that was all good.
Settings
You can just go to the developer settings and tick "animation time" to 0,5
johnforce said:
I just assumed it was a hardware issue as it stayed even though I did a factory reset. Maybe a future update fixes it but I wouldn't risk it because my phone was new and I wanted one that was all good.
Click to expand...
Click to collapse
Maybe it's an issue with the update running on your phone.
just bought honor 9 and I have the same problem with the home button delay. Is it a hardware or software problem? has anyone solved the issues?
ne0zzz said:
just bought honor 9 and I have the same problem with the home button delay. Is it a hardware or software problem? has anyone solved the issues?
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Click to collapse
What built number you're running on?!
PalakMi said:
What built number you're running on?!
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I'm on buid B150
ne0zzz said:
I'm on buid B150
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Did you have this issue before?! Or just after this update?!
PalakMi said:
Did you have this issue before?! Or just after this update?!
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Click to collapse
I bought the phone yesterday and I have done the update without trying it before.
ne0zzz said:
I bought the phone yesterday and I have done the update without trying it before.
Click to expand...
Click to collapse
If the fingerprint sensor works really fast, then it's a software issue
Hi guys.
i made a short video in which it's shown what i mean
https://www.youtube.com/watch?v=6h645V_GLuQ
It is a comparation between my honor 9 and my moto x 2014 regarding display sensitivity
In the first comparation it's shown how badly the sensitivity of the touch is calibrated when small movements are made. The red circle on the honor 9 doesn't move
In the second comparation it's shown a swipe issue. If you look with attention you will notice that the last millimeters of a swipe are executed with delay. Infact you will see the red circle moving even though the finger is stopped
I'm using Android nougat b180.
these problems are very annoying, especially during games
Does anyone of you has tha same issue? (I think yes)
have these problems been fixed whit oreo beta update?
I have this issue and I always thought I was imagining the delay, thanks for demonstrating it in the video. This is one of the biggest problems for me as the phone is great in every other aspect
ACOJO5920 said:
I have this issue and I always thought I was imagining the delay, thanks for demonstrating it in the video. This is one of the biggest problems for me as the phone is great in every other aspect
Click to expand...
Click to collapse
Sadly I don't think they are going to fix It
valeriopastore20 said:
Hi guys.
i made a short video in which it's shown what i mean
It is a comparation between my honor 9 and my moto x 2014 regarding display sensitivity
In the first comparation it's shown how badly the sensitivity of the touch is calibrated when small movements are made. The red circle on the honor 9 doesn't move
In the second comparation it's shown a swipe issue. If you look with attention you will notice that the last millimeters of a swipe are executed with delay. Infact you will see the red circle moving even though the finger is stopped
I'm using Android nougat b180.
these problems are very annoying, especially during games
Does anyone of you has tha same issue? (I think yes)
have these problems been fixed whit oreo beta update?
Click to expand...
Click to collapse
please try to disable glove mode in display settings, i had the issues when this feature was turned on.
Regards
OldDroid said:
please try to disable glove mode in display settings, i had the issues when this feature was turned on.
Regards
Click to expand...
Click to collapse
It was the first thing i checked, nothing changed
Old problem - https://forum.xda-developers.com/honor-9/help/scrolling-delay-t3665877
Did someone tried with Oreo Beta? Is the problem still there?
I agree with you, that's terrible. But I have to admit, without your post and without using multi touch tester, I didn't know my phone had this problem.
Usually I'm careful with the touch screen (cause old bad experiences) but this time in the daily usage I didn't notice it.
I hope that honor fixes this problem because for such a phone it's embarrassing, but anyway I continue to use the phone without any very big problem.
Andreus94 said:
Did someone tried with Oreo Beta? Is the problem still there?
I agree with you, that's terrible. But I have to admit, without your post and without using multi touch tester, I didn't know my phone had this problem.
Usually I'm careful with the touch screen (cause old bad experiences) but this time in the daily usage I didn't notice it.
I hope that honor fixes this problem because for such a phone it's embarrassing, but anyway I continue to use the phone without any very big problem.
Click to expand...
Click to collapse
It is still present in oreo. I know It is not a big problem for daily use but try to play some game like Shadow gun, then play in another smartphone. You will see an huge difference
valeriopastore20 said:
It is still present in oreo. I know It is not a big problem for daily use but try to play some game like Shadow gun, then play in another smartphone. You will see an huge difference
Click to expand...
Click to collapse
yeah that's really sad
Is there a way to contact honor support?
Andreus94 said:
yeah that's really sad
Is there a way to contact honor support?
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Click to collapse
I tried through hiCare app. They told me that there is no problem with touch and that the video is not attendible beacause it is used a third party app. Moreover they said that mine was the only report about it so they will not consider it
valeriopastore20 said:
I tried through hiCare app. They told me that there is no problem with touch and that the video is not attendible beacause it is used a third party app. Moreover they said that mine was the only report about it so they will not consider it
Click to expand...
Click to collapse
Well this means that the bug will never be fixed
Andreus94 said:
Well this means that the bug will never be fixed
Click to expand...
Click to collapse
just sold my honor 9...
Just activated gloves mode on my brand new Honor 9 on B150 Firmware and it helped a lot with responsivenes.
slind said:
Just activated gloves mode on my brand new Honor 9 on B150 Firmware and it helped a lot with responsivenes.
Click to expand...
Click to collapse
Activate or deactivate??
I also tried this - with pocket mode "off" an gloves mode "on" the phone seems to be a litte more responsive.
Either the touch-driver is crappy or meanwhile i got hallucinations. :silly:
But there is also more strange touch-behaviour:
If i scroll large lists in google news with repearted short swipes, the device stops within the list and changes scrolling direction. Looks like hitting a rubberband . This could be an issue of the touch driver or maybe a problem of emui.
Is there anybody using the early lineageos or Resurrection Remix who has also touch problems?
ostbloeckchen said:
I also tried this - with pocket mode "off" an gloves mode "on" the phone seems to be a litte more responsive.
Either the touch-driver is crappy or meanwhile i got hallucinations. :silly:
But there is also more strange touch-behaviour:
If i scroll large lists in google news with repearted short swipes, the device stops within the list and changes scrolling direction. Looks like hitting a rubberband . This could be an issue of the touch driver or maybe a problem of emui.
Is there anybody using the early lineageos or Resurrection Remix who has also touch problems?
Click to expand...
Click to collapse
Which firmware you are on?? B150??
hassanjavaid8181 said:
Which firmware you are on?? B150??
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Click to collapse
Yes, B150.
Rommco05 said:
Previous versions were also a problem
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I wasn't facing in b100..
Rommco05 said:
You also have this problem on the b150?
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Click to collapse
nope really..i updated to b180..its working without any issue..
Now updated to B180. I my opinion the (latency) issue still exists.
I don't know if this is a common problem but I've been noticing that the camera of my mate 10 doesn't detect scenarios properly as it used to before. My mate 10's still 3 weeks old and I've only factory reset it once. However, it detects humans and there are times that it identifies my cat as a human being.
To add, every time I reset my phone, the camera returns to its snappy scenario detection; but after "optimizing" the phone and clearing the camera app from the running apps list, the ai won't work again. I tried clearing the camera's cache and memory, but to no avail.
I know I'm being nitpicky, but the camera scenario detection's one reason why I bought the mate 10. I'm bummed out to have experienced this just now.
Anyone else experiencing this? Does anyone know a fix?
It happen for me too but a reboot fix it or clear camera data.
I know it's not a nice thing but maybe a software update can fix it.
gm007 said:
It happen for me too but a reboot fix it or clear camera data.
I know it's not a nice thing but maybe a software update can fix it.
Click to expand...
Click to collapse
I did notice that this only happened to me after the latest software update. ?
relativelysmark said:
I did notice that this only happened to me after the latest software update.
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Click to collapse
Same here.
mr.mrcn said:
Same here.
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Click to collapse
Hope they get this fixed. Gaaah.
Is it possible to make a downgrade to the previous version?
mr.mrcn said:
Same here.
Click to expand...
Click to collapse
What firmware are you on ?
Just checked, and mine is still working OK after recent update. Single sim. UK C782 Ver .124
falsivas said:
what firmware are you on ?
Just checked, and mine is still working ok after recent update. Single sim. Uk c782 ver .124
Click to expand...
Click to collapse
8.0.0.127(c432).
Same here (Europe 8.0.0.127).
If you are rooted I believe this breaks the AI system wide (including the camera's ability to smartly recognise objects and scenery). I believe as of yet there is no fix for this (if you are rooted).
wisemanwizz said:
If you are rooted I believe this breaks the AI system wide (including the camera's ability to smartly recognise objects and scenery). I believe as of yet there is no fix for this (if you are rooted).
Click to expand...
Click to collapse
Works for me, and i'm rooted
No rooted. Pure emui 8
That's strange. :\ not sure why my AI is not working then
---------- Post added at 08:42 PM ---------- Previous post was at 08:38 PM ----------
Daniehabazin said:
Works for me, and i'm rooted
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Click to collapse
not sure my my AI on my Mate 10 Pro is not working then
My Mate 10 Pro facing the same problem ...
I did ask Official Huawei FB page, they ask me to factory reset but I haven done it yet ... Maybe you all can try
adcs89 said:
My Mate 10 Pro facing the same problem ...
I did ask Official Huawei FB page, they ask me to factory reset but I haven done it yet ... Maybe you all can try
Click to expand...
Click to collapse
I try factory reset and it work for me. AI work again.
Me too! I'm using Mate 10 Pro and sometimes AI in camera doesn't work that I have to reboot my phone to get it working again.
AI returns after update
Mine is 9 days old and the AI symbols stopped appearing on around day 3. I have rebooted a couple of times but the AI symbol never appears when photographing objects such as food and cats. HOWEVER, I checked for an Update tonight and there was one waiting. I have just upgraded from 8.0.0.128 (C636 Asia-Pacific region) to 8.0.0.131 and good news, AI is back!
The cat never looked so good :highfive:
Nice! I'll be waiting for that update then since it's still not available on me.
camera cache and data wipe, followed by a restart, worked for me
For me AI is working on 20mp and not on on 12mp settings.
Hi,
When I recording movies, where moving objects are located (eg, filming a child) loses focus. Auutofocus works for a while before he catches the right object again.
This can be seen in the following video at minute 1:15
https://www.youtube.com/watch?v=PMh34Oq0GmA
Do you have such a problem?
Hi
Did you find any solution to this? I am having the same problem, but with Honor 10, not Honor View 10.
Thanks
Same here bro....
Unfortunately I did not find a solution. Probably this type is so.
I have both honor 10 and honor view 10. The problem is visible only on view 10.
@meriox, @Supyko and @wallah
I know it is a bit late and I don't know if you already contacted Huawei, but I found this thread when searching for the same/similar problem. We are talking about something similar in here, and looks like that happens with some phones with specific EMUI builds. That problem appeared in some phones recently after updating to EMUI 9.1. I don't know if the problem is exactly the same, but you can check the videos I posted in the newer thread. The solution seems to be to get Huawei to fix it if you still have warranty or change your EMUI build.
I have the same issue since 9.1 arrived. Will it be fixed with next build or shall I send it to service?
No one knows. If your warranty allows you to wait, and if the problem is not bothering you much, maybe you can wait. I know only a case where the phone went to Huawei service, but the user is using 8.1 now, so we don't actually know if Huawei fixed anything. Just some/few phones have the problem, so a change in the hardware may solve the problem. I returned mine because I was in the return period, and I'm waiting for a new one to check I it still has the problem...
Hi Everyone, I downgraded my phone to EMUI 8.0 and found no auto focus issue. The focus issue is only on EMUI 9.0 and 9.1. There is a firmware with september security update and auto focus issue fixed present on firmware finder but it has "log" written on it, so its still in Beta update. I hope it gets resolved.
Hi Everyone, this problem happened in my Honor 10 after a update EMUI 9.1. The curious issue was they minimized the Instagram video lag on "histories", but not completely. So I will try a downgrade.
FNBarcelos said:
Hi Everyone, this problem happened in my Honor 10 after a update EMUI 9.1. The curious issue was they minimized the Instagram video lag on "histories", but not completely. So I will try a downgrade.
Click to expand...
Click to collapse
Look into the Honor 10 forum here in XDA. The problem is well known, but not everyone has it. If you contact Huawei support they say they will fix it under warranty. I don't know anyone who tried that (just one person, but decidede not to update to 9.1 again. They switched the camera and the mainboard.
I've tested 2 Honor 10 devices and I will receive tomorrow the third to see if the problem doesn't exist in this third unit. I asked in other foruns and just some people have the problem. I belive there are some camera hardware production batch that has problems with the laterst firmware.
im also having this issue guys
kuljit55 said:
im also having this issue guys
Click to expand...
Click to collapse
...me too...
I will hope in a bug fix soon...
Hello everyone, I just received a fix (France).
Update 9.1.0.351 : fix autofocus issue and security patch (September)
I didn't try it yet.
Edit : after few test, yes the problem is fixed.
However, I noticed the EIS is getting crazy if the phone is moving to quickly or unexpectedly. I don't know if it was like this before.
Hello. Being in France, i received a new fix, 9.1.0.351, wich i installed some minutes ago.
Like Pistache9 said, the issue is resolved, finally.
We can now use our phones xithout stressing .
I got update in Czechia too. Focusing issue seems to be fixed or it's much much better at least. Also I didn't notice any crazy behaviour with EIS.
After restarting the app I couldn't reproduce this behaviour. Everything is working fine now.
Now waiting for emui 10 beta haha
Hello, have anyone recieved the new Update for the View 10 in Germany ? I'm still waiting.
Oh well... I'm not sure whether I had this issue before update to EMUI 10 or not, but I'm surely noticing it more and more now. In about 1 in 10 photos, the camera focuses just totally wrong but acts like everything is okay. It is quite disappointing to find out back home that the interesting picture I took is blurry mess, or the middle part of stitched panorama is out of focus.
My camera lens is not getting dirty or greasy and definitely is not scratched. (See attached pictures taken just few seconds apart - ignore that I can't hold the phone in a level...)
Anyone else having issue like this or is the phone trying to tell me that I should upgrade?
jenda.69 said:
Oh well... I'm not sure whether I had this issue before update to EMUI 10 or not, but I'm surely noticing it more and more now. In about 1 in 10 photos, the camera focuses just totally wrong but acts like everything is okay. It is quite disappointing to find out back home that the interesting picture I took is blurry mess, or the middle part of stitched panorama is out of focus.
My camera lens is not getting dirty or greasy and definitely is not scratched. (See attached pictures taken just few seconds apart - ignore that I can't hold the phone in a level...)
Anyone else having issue like this or is the phone trying to tell me that I should upgrade?
Click to expand...
Click to collapse
I do not have focus issues anymore since an EMUI 9 Update. Never got any issues with EMUI 10 with the camera. However, i noticed that since 1 or 2 weeks, my pictures seems pretty blurry like my lens is dirty, but it is not. The focus works well however.
Don't know how to help you on that, sorry.
Hello,
My wife's been having a Honor 10 (COL-L29) for a little over half a year. Everything fine except the camera is constantly hunting for focus. Every few seconds it is refocusing by moving the lens from close-up to infinite and back to correct focus. I've tried it with the latest camera included in software v9.1.0.326 but also with a random 3rd party app. You can clearly hear the focusing camera elements moving.
The most annoying part is during video recording. And since we have a 7 month old baby, she's filming him a lot.
I've tried searching online but nobody seems to have complained about something similar until now.
My OnePlus 5 doesn't do the same thing in the same environment, so I cannot blame some colors, textures or similar.
Will also try posting on honor/Huawei forums in a moment.
Any suggestions will be much appreciated!
yeah, I got that problem too..... a bit annoying. Maybe I did not realize, but as far as I remember.....it was not happened on EMUI 8.1. The problem starts after updating to EMUI 9.
Yeah I've had this to after the last software upgrade.
I've been chatting with a support rep today.
Interestingly, she talked like she was aware of the problem (she immediately recognised what I was thinking about) and she asked me when did the problem appeared (like it was introduced by an update).
Clearing the camera's and the phone's cache didn't help. I was thinking of checking out if another phone has the same issue (if I can still find one on display).
Otherwise the rep advised me to go to a service center or contact the seller.
daniel_loft said:
Hello,
My wife's been having a Honor 10 (COL-L29) for a little over half a year. Everything fine except the camera is constantly hunting for focus. Every few seconds it is refocusing by moving the lens from close-up to infinite and back to correct focus. I've tried it with the latest camera included in software v9.1.0.326 but also with a random 3rd party app. You can clearly hear the focusing camera elements moving.
The most annoying part is during video recording. And since we have a 7 month old baby, she's filming him a lot.
I've tried searching online but nobody seems to have complained about something similar until now.
My OnePlus 5 doesn't do the same thing in the same environment, so I cannot blame some colors, textures or similar.
Will also try posting on honor/Huawei forums in a moment.
Any suggestions will be much appreciated!
Click to expand...
Click to collapse
Huawei has released a patch pack that seems to solve this problem for Honor 10 in China (COL-AL00 COL-AL10 COL-TL00 COL-TL10). I guess the oversea version is on it's way
Im in the UK and I'm already on .326
I have the same problem and running .326 version .
Glad that i am not the only one.
I found out that if after u ar starting a video and manually do a focus with one finger it stops hunting focusing after.
I first discovered the problem after upgrading to emui 9.1.
Hope this will help others!
I was to the service center some 4-5 days ago. The guy there took a look at the phone, I showed him the issue and he acknowledged it. He ordered a new camera module, a mainboard and something else (I didn't understood what he said): I'm waiting for a call from the service center for the actual parts replacement.
So after what u said then this is a hardware problem not a software problem and i should find the nearest shop and have look!
I'm afraid that it's 400 km from me the neareast shop.
I don't know what it is. I am checking for a new software version on a daily basis (until I'm called that the parts arrived).
I only reported back what the dude from the official service center told me.
daniel_loft said:
I was to the service center some 4-5 days ago. The guy there took a look at the phone, I showed him the issue and he acknowledged it. He ordered a new camera module, a mainboard and something else (I didn't understood what he said): I'm waiting for a call from the service center for the actual parts replacement.
Click to expand...
Click to collapse
please don't forget to let us know how it goes with the new hardware....
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
daniel_loft said:
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
Click to expand...
Click to collapse
I just got a new Honor 10, a week ago. I made all the EMUI updates before testing the camera. I noticed the horrible focus in and out problem, and I was prepared to send it back to the seller. After I searched a bit, I found this thread and I realized it may not be a hardware problem, but a software problem. I'm now downgrading to EMUI 9.0 and hooping the HiSuite allows me to downgrade later to 8.1 to test if the problem disappears. BTW, the post processing of the photos in low light is also horrible, especially with people's faces. But I want to keep the phone because of the size, price and specs.
Do you have any more information about your case? Had you the opportunity to do the tests with 9.1?
I haven't update it yet. My wife keeps on postponing it.
Right now it is on 8.1.0.104 and it wants to install 8.1.0.151.
The problem seems to be almost gone, except for critical situations (carpet with high contrast pattern), but even then it is barely noticeable.
It will stay on this software for the time being...
daniel_loft said:
I haven't update it yet. My wife keeps on postponing it.
Right now it is on 8.1.0.104 and it wants to install 8.1.0.151.
The problem seems to be almost gone, except for critical situations (carpet with high contrast pattern), but even then it is barely noticeable.
It will stay on this software for the time being...
Click to expand...
Click to collapse
I have an update on my side. I downgraded to 9.0 and I still had the problem. But when I downgraded to 8.1 the problem simply disappeared! I'm using the build ending in 151, so I think you can upgrade to that version with no problem. If you upgrade to 9.0 and the problem continues, just make a backup before upgrade, and then you can downgrade to 8.1 again and restore with HiSuite (very simple and fast do downgrade).
When you have the problem, you can "fix" it downgrading to 8.1 with HiSuite, but we don't know why some people have the problem, and apparently a lot of people don't have the problem at all. If your works now with 9.0 or 9.1, it probably have something to do with some hardware change in the Honor 10 production that caused the problem.
anyone tried other camera app? I'm gonna try Open Camera
I've tried some random app. I don't remember the name, but the behaviour was the same.
I've mentioned this in the initial post.
I seems that I only have de problem with 9.1 (in the 2 version available). I 'm testing 9.0 and it seems ok.
Techanderer said:
I seems that I only have de problem with 9.1 (in the 2 version available). I 'm testing 9.0 and it seems ok.
Click to expand...
Click to collapse
So it's a software problem after all.
I am curious, did u downgrade, and the downgrade wiped your ur data?