Problem with Mate 10 after Update to EMUI 9.0 - Huawei Mate 10 Questions & Answers

Yesterday, I updated my mobile software to EMUI 9.0.0.156.
From that moment it started to behave strangely. the most annoying part is that the phone minimizes the apps during the work. It becomes even worth when I use WhatsApp, Instagram, and other messengers.
Any idea to solve the problem or roll back the update?
Thx

rhamzei said:
Yesterday, I updated my mobile software to EMUI 9.0.0.156.
From that moment it started to behave strangely. the most annoying part is that the phone minimizes the apps during the work. It becomes even worth when I use WhatsApp, Instagram, and other messengers.
Any idea to solve the problem or roll back the update?
Thx
Click to expand...
Click to collapse
Do u have gestures enabled?

I use Three-key Navigation for System Navigation

Then probably u need to hard reset

Do you think an app might have caused this problem? or just a hard reset (factory reset?) is required?

Factory reset is mandatory when update version of Android

rhamzei said:
Yesterday, I updated my mobile software to EMUI 9.0.0.156.
From that moment it started to behave strangely. the most annoying part is that the phone minimizes the apps during the work. It becomes even worth when I use WhatsApp, Instagram, and other messengers.
Any idea to solve the problem or roll back the update?
Thx
Click to expand...
Click to collapse
Goto Settings->Apps & notification->Apps-->Storage->Clear Data & Clear Cache

Reboot into recovery, and clear cache 3x. I don't once a month. Never an issue. Always do it after a major update

Mate 10
Hi, I have mate 10 ALP-L29C185, but emui 9 is still not
Coming, I want to update emui 9, how to update, I don't know which method please tell me how to

It doesn't work for Huawei Mate 10 !

wooley4766 said:
Factory reset is mandatory when update version of Android
Click to expand...
Click to collapse
No it's not.

It's always better i mean. For me i always do factory reset after update version Android

wooley4766 said:
It's always better i mean. For me i always do factory reset after update version Android
Click to expand...
Click to collapse
Do you know a way to restore apps after a factory reset? I always had to install reach by hand and got tired of it. Or do you use the Huawei backup and restore on hisuite?

I use Huawei Backup without HiSuite, it works fine. I have made backup of internet banking apps on EMUI 8 and restored everything on EMUI 9 without problem.

After reset i log into google and all apps are updated or installed.

Are you sure it's not the home button on the nav bar ?
The hit zone seems to be a lot bigger, it's driving me mad.

Have the same problem but only with fb meseenger chat heads. Its driving me crazy..

You could to apply a factory reset.
I had problem just with the Wi-Fi network, then, i was looking for any solution, and solution was: Reset Network Settings.
Right now, I'm not having problems with Wi-Fi network. Before, apps like YouTube had lag and the speedtest shown 2Mbps/10Mbps.
You could try a Factory Reset.
Regards.
rhamzei said:
Yesterday, I updated my mobile software to EMUI 9.0.0.156.
From that moment it started to behave strangely. the most annoying part is that the phone minimizes the apps during the work. It becomes even worth when I use WhatsApp, Instagram, and other messengers.
Any idea to solve the problem or roll back the update?
Thx
Click to expand...
Click to collapse

i have updated my mate 10 Pro to 9.0 and my home screen is gone, like literally nothing.. i have to use voice command to open apps and it didn't work if internet stop working and i reset it several times as well as clear each and everything manually but still have the same problem. can i get rid if this good for nothing update thing back to its original version?

I have the issue, after update keep reboot and bring me to Factory reset screen

Related

Error - Application Already Exists when updating Market apps

It seems that many, if not all, of the apps I try to 'update' in the Android market generates an error on the Prime that says 'Application already exists' in the menu bar with an ! icon. This is annoying... I can uninstall / reinstall the app to get an update, but whenever I just click update in the Market, I get this error a lot.
Of course the application already exists! I'm updating it. Stupid Prime.
Does anyone have a fix for this? I searched the forum and didn't see anyone mention this annoying problem.
Are you getting system reboots?
Rumour has it the system reboots are a result of a failure while optimizing apps for ICS during the upgrade process.
Sounds like perhaps your OSs view of your apps is a little messed up...
teknomar7 said:
It seems that many, if not all, of the apps I try to 'update' in the Android market generates an error on the Prime that says 'Application already exists' in the menu bar with an ! icon. This is annoying... I can uninstall / reinstall the app to get an update, but whenever I just click update in the Market, I get this error a lot.
Of course the application already exists! I'm updating it. Stupid Prime.
Does anyone have a fix for this? I searched the forum and didn't see anyone mention this annoying problem.
Click to expand...
Click to collapse
seeknom said:
Are you getting system reboots?
Rumour has it the system reboots are a result of a failure while optimizing apps for ICS during the upgrade process.
Sounds like perhaps your OSs view of your apps is a little messed up...
Click to expand...
Click to collapse
No. Actually, I seem to have the least amount of problems with the Prime compared to most on the forum. Really, this issue and the weak GPS signal are the only ones I've had. Well, and the decreased wifi bandwidth when streaming bluetooth. But everything else generally runs smooth.
Two apps for example that I had this issue with... updating Google Voice and eTrade. Both of those for sure gave me the error that the app already existed. Uninstalling and reinstalling worked fine to grab the latest version.
Actually, I take that back. Sometimes when I do an uninstall / reinstall, it still says there is an update available.
teknomar7 said:
Actually, I take that back. Sometimes when I do an uninstall / reinstall, it still says there is an update available.
Click to expand...
Click to collapse
Unfortunately I have the same issue. I haven't found a good way to work around it yet. As you have found sometimes uninstalling works and sometimes not.
Sometimes uninstalling it, rebooting the Prime, then reinstalling it works. Although, that's still sometimes as far as I can tell.
I've just started getting this issue when trying to update Officesuite Pro, first time it's happened.
Oddly enough when first typing this reply my Prime locked up and rebooted itself, which it's not done before.
Never had a reboot under ICS, at least not yet. But quite frequently have this problem. So I guess there is no correlation between the two.
The only anomalies that I experience are Skype or Talk video calls that suddenly die. No FC or any other message, Skype or Talk just exit.
I bet these types of problems will go away with a root and a custom rom in the future. Wish Asus would release the bootloader unlocking tool already!
Try clearing the dalvik cache?
maxfac1234 said:
Try clearing the dalvik cache?
Click to expand...
Click to collapse
Can you do that on a non-rooted Prime? I'm just waiting for the official unlock tool to go through that process.
This has happened to me on select apps too. Particularly xe app and officesuite pro. Can't seam to update them to the current version no matter what I do. Unistall/reinstall, clear delvik, and clear market data hasn't worked for me
Sent from my I896 running ICS.
teknomar7 said:
Can you do that on a non-rooted Prime? I'm just waiting for the official unlock tool to go through that process.
Click to expand...
Click to collapse
Unfortunately no
I have the same problem, and i tried everything but it didn't work
Yeah... right now for me, it's Google Voice. And the worst part is, you can't get it to stop saying it's updating the market app even though it stops almost immediately. Annoying.
I get this sometimes, but I press update again and it updates fine
Sent from my Galaxy Nexus using Tapatalk
Random reboot is a normal way of life with android. A reboot here or there is nothing to worry about. Most of the time its from a bad app you installed. Now if you rebooting several times a day, then that's a problem. Its actually good to reboot or at least power down n then back on device every once in a while. It'll give device a fresh start on RAM and clear any mishaps that may have or could occur. Same deal with Ipad. They recommend rebooting every now n then for a fresh start and to have more ram available for use.
I haven't had this happen on my Prime, but I was having this same issue today on my Sprint GSII.
Not sure if this is a work around, but it just worked for me. Instead of updating the app from the 'my apps' section of the market, I went to the page in the market with the full app description. I clicked the update link there and it installed fine. I'll have to test this theory out more.
i too am facing similar probs. while updating WhatsApp and Skype too it shows that the application is already existing.
pls. note. both WhatsApp and Skype are under different Accounts
can this cause a prob that previously i would have installed it by 1 account and later on by another account when i changed the phone ?
pls. guide.

Huawei Mate10 Pro - App loading problem

I have many app issues with the current phone!
I have received a major update and I currently run BLA-L29 8.0.0. 127 (C432)
I have app issues especially with apps that are news related!
I tried installing them again, I made factory reset and all possible solutions but the problem is still there!
For example (IMDb, Gazzetta, Sdna, sport24, 90 minutes) apps are launching but when I press to a specific article won't open!
When I force stop them and clear cache sometimes works but it's like 1 out of 20-30 attempts.
I contacted Huawei and they said that the apps don't work because they are not optimised to oreo 8.0 and it's totally an app problem, but I think is more than that!
Keep up the good work guys!
GetAlife13 said:
I have many app issues with the current phone!
I have received a major update and I currently run BLA-L29 8.0.0. 127 (C432)
I have app issues especially with apps that are news related!
I tried installing them again, I made factory reset and all possible solutions but the problem is still there!
For example (IMDb, Gazzetta, Sdna, sport24, 90 minutes) apps are launching but when I press to a specific article won't open!
When I force stop them and clear cache sometimes works but it's like 1 out of 20-30 attempts.
I contacted Huawei and they said that the apps don't work because they are not optimised to oreo 8.0 and it's totally an app problem, but I think is more than that!
Keep up the good work guys!
Click to expand...
Click to collapse
I have the same problem as you. A lot of my news apps sometimes work, and sometimes won't open any articles. I can't find any rhyme or reason for it. My Yahoo Mail app has the same problem as well. Sometimes it works fine, and other times it won't display the body of the email.
Found a potential solution in another thread, but I haven't tried it yet. Here is his post.
DNFDD said:
I think I might have solved this issue myself and it might be useful information for others:
In the battery-section of the settings, there is an option to control if an app can auto-start, be started from a different app and is allowed to keep running in the background. Either you allow the phone to control this automatically, or you can do it manually: the latter possibility is the one I turned on as I wanted to have the control over the apps. Apparently, this was a bad choice as it stopped the apps from getting the information from the internet?
After I switched it back to completely automatic, all apps were working normally again. This is something that Huawei should address as I don't believe this should happen .
Click to expand...
Click to collapse
Thanks for the update
I had it as well manual and everything was off and this was the reason for the problem!
I just set it to automatic and seems that the problem is fixed!
I will keep you updated the following days!
Thnx ppl
Problem solved
Everything is working fine!
I don't think you need to turn everything to automatic, "Chrome" should be enough as I think those apps use some built-in Browser features from "Chrome". So leaving everything as is (no matter if automatic, manual on or manual off) worked for me as long as "Chrome" was set to automatic or manual on.
Problem solved
You are absolutely right! Only chrome has to be automatic!
Yes Chrome is used instead android web wiew on oreo
I have exactly the same Problem with Amazon App! Any solution?.
Edit:
Same here! Chrome on automatic and amazn app works fine!!
GetAlife13 said:
I have many app issues with the current phone!
I have received a major update and I currently run BLA-L29 8.0.0. 127 (C432)
I have app issues especially with apps that are news related!
I tried installing them again, I made factory reset and all possible solutions but the problem is still there!
For example (IMDb, Gazzetta, Sdna, sport24, 90 minutes) apps are launching but when I press to a specific article won't open!
When I force stop them and clear cache sometimes works but it's like 1 out of 20-30 attempts.
I contacted Huawei and they said that the apps don't work because they are not optimised to oreo 8.0 and it's totally an app problem, but I think is more than that!
Keep up the good work guys!
Click to expand...
Click to collapse
i'm facing similar problems and many app developers said "Huawei developers have set restriction for the device system"
As we mentioned before you should change the battery settings...
Settings
Battery
Launch
Manage All Automatically {on}
...... Or you just turn Chrome to automatically and see if it works....

Tab S3 crashing apps constantly

Hi all, I have purchased a used Tab S3 with the keyboard cover from a local eBay place here in Brazil and it arrived yesterday, the tablet is in very good cosmetic condition and don´t even seem to be used at all.
First thing I did was a full factory restore from the options menu, first boot, when requested to log in my google account, the software crashed a couple of times but ended up working, so followed with all app updates and new installs for what I use regularly on my S9 plus, then I started to use it, every single app seems to lag and then crash, even the options menu crashes almost every single time, same thing with youtube, gmail and other native android apps.
I dicided then, to do a hard reset from the bootloader and well, same results, it crashed in the WiFi selection screen and haven´t got any more stable.
I am using stock rom on android oreo.
Has any one had similar problems?
Here is a link of how it is behaving
https://youtu.be/cU5R8wjiAJ8 (it may be still uploading)
Instagram and Penup are very senstive, once I start browsing stories or start coloring the apps crash and closes itself... tried another factory reset and a cache wipe and still, no luck...
CarlosGA said:
Instagram and Penup are very senstive, once I start browsing stories or start coloring the apps crash and closes itself... tried another factory reset and a cache wipe and still, no luck...
Click to expand...
Click to collapse
Flash the stock firmware with Odin. That will probably solve the problem.
jd1639 said:
Flash the stock firmware with Odin. That will probably solve the problem.
Click to expand...
Click to collapse
I actually asked for a refund, I still have it with me, but not sure it was worth ta hassle, they haven´t asked for me to send it back, so if I keep it I will try to reflash the stock FW, but I might end up going straight to the tab S4 or an iPad.

I got pie on sprint

FINALLY
Wouldn't this ota file work on all N950U1 devices?
22jk said:
Wouldn't this ota file work on all N950U1 devices?
Click to expand...
Click to collapse
I wouldn't know
:good:
22jk said:
Wouldn't this ota file work on all N950U1 devices?
Click to expand...
Click to collapse
gabesir said:
It should.
---------- Post added at 08:08 AM ---------- Previous post was at 08:08 AM ----------
gronimo21 - does the super slow mo option still in the camera?
Click to expand...
Click to collapse
The update is for carrier devices, not U1 devices. Your have to ODIN to N950U firmware then apply the OTA.
Mr. Orange 645 said:
The update is for carrier devices, not U1 devices. Your have to ODIN to N950U firmware then apply the OTA.
Click to expand...
Click to collapse
My device is a carrier device on stock nougat. It is a Verizon Note 8.
Hey guys, I just got the OTA update on my Sprint Galaxy Note 8 as well, and so far I'm loving it! But I'm experiencing a Google Play error, "DF-DFERH-01, error retrieving information from server"
So I went ahead and cleared cache and data, uninstalled Google Play updates, and did the same thing to Google Play Services. I went as far as factory resetting my device, and I'm still recieving the same error. It wasn't like this before I installed the update 2 hours ago.
I wanted to know if anyone else was experiencing the same thing?
Edit: Just like magic, Google Play seems to be working again. Finally to enjoy Android Pie at last!
SkyblueX said:
Hey guys, I just got the OTA update on my Sprint Galaxy Note 8 as well, and so far I'm loving it! But I'm experiencing a Google Play error, "DF-DFERH-01, error retrieving information from server"
So I went ahead and cleared cache and data, uninstalled Google Play updates, and did the same thing to Google Play Services. I went as far as factory resetting my device, and I'm still recieving the same error. It wasn't like this before I installed the update 2 hours ago.
I wanted to know if anyone else was experiencing the same thing?
Click to expand...
Click to collapse
^^ Also had / have same issue as well. Mine however is a carrier unlocked Galaxy Note 8 and using Sprint service (not rooted). I did clear cache, have not tried factory reset but thank you for informing me as I've been trying to determine the next course of action. Also, my menu / ui / settings / colors (font / backgrounds / forms) have partially inverted, so that all titles are almost close to #000 (solid black) with form boxes inverted to white, (making this close to impossible without some guess work what invisible text says) and it seems like there's an error with the themes (now back to complete stock and it does not change the colors at all from the inverted manner nor will it allow me to even switch to dark mode). However, I just got this installed maybe 15 minutes ago, so I will continue trying to figure this out and test to see if any other functions are not working properly. Have you found any other others yourself and or a way to fix the Google Play error?
SkyblueX said:
Hey guys, I just got the OTA update on my Sprint Galaxy Note 8 as well, and so far I'm loving it! But I'm experiencing a Google Play error, "DF-DFERH-01, error retrieving information from server"
So I went ahead and cleared cache and data, uninstalled Google Play updates, and did the same thing to Google Play Services. I went as far as factory resetting my device, and I'm still recieving the same error. It wasn't like this before I installed the update 2 hours ago.
I wanted to know if anyone else was experiencing the same thing?
Edit: Just like magic, Google Play seems to be working again. Finally to enjoy Android Pie at last!
Click to expand...
Click to collapse
Mine did too, I went to eat dinner, came back and it was fine ?
Not liking this update..... Like wtf did u do to the status bar icons and pulldown shortcuts...... My theme looks stupid AF now too. Hey Samsung, if your going to **** with **** like this, give us the option in settings to change it the **** back.
NothingIsPerfect said:
^^ Also had / have same issue as well. Mine however is a carrier unlocked Galaxy Note 8 and using Sprint service (not rooted). I did clear cache, have not tried factory reset but thank you for informing me as I've been trying to determine the next course of action. Also, my menu / ui / settings / colors (font / backgrounds / forms) have partially inverted, so that all titles are almost close to #000 (solid black) with form boxes inverted to white, (making this close to impossible without some guess work what invisible text says) and it seems like there's an error with the themes (now back to complete stock and it does not change the colors at all from the inverted manner nor will it allow me to even switch to dark mode). However, I just got this installed maybe 15 minutes ago, so I will continue trying to figure this out and test to see if any other functions are not working properly. Have you found any other others yourself and or a way to fix the Google Play error?
Click to expand...
Click to collapse
Ah, that sounds odd. As far as I know, Samsung made changes to the way themes work on the Android Pie update, so I'd guess it might be possible that your themes were screwed up in the process. Is it also like that on the default theme? Everything seems to be working normal on my end, I'm still using the default theme
As for the Google Play error, I didn't really do anything else after I had cleared cache and data, and uninstalled app updates. I went off to continue setting up my Note 8, came back 25 minutes later, and Google Play worked normally as if nothing had happened.
SkyblueX said:
Ah, that sounds odd. As far as I know, Samsung made changes to the way themes work on the Android Pie update, so I'd guess it might be possible that your themes were screwed up in the process. Is it also like that on the default theme? Everything seems to be working normal on my end, I'm still using the default theme
As for the Google Play error, I didn't really do anything else after I had cleared cache and data, and uninstalled app updates. I went off to continue setting up my Note 8, came back 25 minutes later, and Google Play worked normally as if nothing had happened.
Click to expand...
Click to collapse
So what I learned from a couple of quick experiments, to ANYONE downloading & installing Pie for the first time, I highly advise uninstalling all forms of themes, launchers, roms, etc. that are not stock as with the theme changes in Pie, that is what seems to mess it up and I am going to test to see what can be used with it after. The Google Play thing lasted me a few hours since it was earlier today.... but makes me wonder if they did a silent correction as I've heard others that didn't get that error after mine seemed to magically work again too.
22jk said:
My device is a carrier device on stock nougat. It is a Verizon Note 8.
Click to expand...
Click to collapse
I see. In your first post you asked about N950U1 devices, which is the unbranded factory unlocked model.
Yes this update will work on your device. But you can't apply it directly over your current build. You'll have to update to whatever the current Oreo build was first.

Mate 20 Pro performance and memory management issue

Hi,
I had received an update 9.0.0.230(C675E15R1P17), since the updated I am noticing following issues.
Increase in bootup time
New apps unable to install
Very poor and worsen memory management as the apps are not killed on background even if you try to clear the memory
Switching between the apps is also too slow
Over all the performance has been ruined and annoying experience.
Does anyone else is also facing similar issues.
How do I revert to old build, or is there any immediate fix possible.
Thanks in advance
fisherx said:
Hi,
I had received an update 9.0.0.230(C675E15R1P17), since the updated I am noticing following issues.
Increase in bootup time
New apps unable to install
Very poor and worsen memory management as the apps are not killed on background even if you try to clear the memory
Switching between the apps is also too slow
Over all the performance has been ruined and annoying experience.
Does anyone else is also facing similar issues.
How do I revert to old build, or is there any immediate fix possible.
Thanks in advance
Click to expand...
Click to collapse
I would make a backup of my apps and data and then perform a factory reset. That is what I do after every update.
Thanks for the solution
BillPil said:
I would make a backup of my apps and data and then perform a factory reset. That is what I do after every update.
Click to expand...
Click to collapse
Hi,
Thanks for the solution, although i was not able to take backup of apps as it didn't allowed me to install required applications for HiSuite on my mobile. But factory reset worked, I almost thought my device has gone were before google screwed us.
Thanks it worked.
~ CF
Mate 20 pro 9.0.0.230
This 9.0.0.230 v for mate 20 pro which I received yesterday includes only may security patch nothing else.
But this has ruined the phone.
1. Facial recognition has stopped working. It is either too slow or works only once in 10-15 times
2. The home page itself stucks, sometimes I cannot swipe left or right sometimes app icons go away almost every time.
3. All apps are taking so much time to open now, I feel like I am using phone with SD 450 processor or something.
4. Optimiser itself isn't opening now. And it is consuming the maximum %of battery.
Factory Resetting is a pain. Will have to take backup of everything and then reinstall and copy data back.
Not sure what to do. Need a fix immediately, phone is almost not usable now.
Reset Worked for me
Nirmitgupta said:
This 9.0.0.230 v for mate 20 pro which I received yesterday includes only may security patch nothing else.
But this has ruined the phone.
1. Facial recognition has stopped working. It is either too slow or works only once in 10-15 times
2. The home page itself stucks, sometimes I cannot swipe left or right sometimes app icons go away almost every time.
3. All apps are taking so much time to open now, I feel like I am using phone with SD 450 processor or something.
4. Optimiser itself isn't opening now. And it is consuming the maximum %of battery.
Factory Resetting is a pain. Will have to take backup of everything and then reinstall and copy data back.
Not sure what to do. Need a fix immediately, phone is almost not usable now.
Click to expand...
Click to collapse
As per suggestion provided, Hard (Low Level) Reset worked for me. Although I was not able to take back of apps and I manually copied media files from mobile to laptop.
Hope it works for you too.
The recent EMUI update is the worst i have ever seen. It has completely broken the entire software and performance of the phone. I am not sure on what basis they have released such an update to the users. The phone had become completely unusable. Reset Factory settings is just the temporary solution and its a very painful process too. The patch for this has to be released soon.
Mate 20 pro
Factory Resetting helped. Thanks guys for the suggestion.
For the others who are suffering with this update. There is easy way to take back up and restore.
Settings> backup ( connect to laptop or hardisk using otg connector) > select external drive.
Take back up, reset phone and then follow above process, connect the hard disk and select the backup file and restore.
One need not to manually take back up of folders,msgs, contacts etc..

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