Question with having problem with getting my G5 on sprint network - LG G5 Questions & Answers

So i bought a G5 on ebay. seller says it's unlock for both international and domestic and should work also with sprint.
Trying to activate with meid just give you cannot activate this phone on sprint site. Sprint store says not compatible with sprint network. I was able to get them to give me a sprint g5 sim card anyway. when i insert that at home, the phone detects sprint 3g network
got online with sprint chat, they again says phone is not registered in sprint network and therefore cannot be used.. they keep on saying i have to use a sprint labeled g5 phone?
Is there anything i can do about this? is sprint reps just being an ass (not their fault or maybe because they just being brainwashed by the corporate) or is there some real technical thing preventing them from registering my phone? It did detect sprint network when sprint sim is inserted after all.
Anything i can do about all this? Thanks.

wildpig1234 said:
So i bought a G5 on ebay. seller says it's unlock for both international and domestic and should work also with sprint.
Trying to activate with meid just give you cannot activate this phone on sprint site. Sprint store says not compatible with sprint network. I was able to get them to give me a sprint g5 sim card anyway. when i insert that at home, the phone detects sprint 3g network
got online with sprint chat, they again says phone is not registered in sprint network and therefore cannot be used.. they keep on saying i have to use a sprint labeled g5 phone?
Is there anything i can do about this? is sprint reps just being an ass (not their fault or maybe because they just being brainwashed by the corporate) or is there some real technical thing preventing them from registering my phone? It did detect sprint network when sprint sim is inserted after all.
Anything i can do about all this? Thanks.
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Click to collapse
Maybe if you really got high enough up on the engineer food chain, they might be able to override it. The software they use to activate phones will not allow phones outside of their system. If it's not on the list of acceptable IMIEs too bad. Had the same problem a while ago on a Nexus 5x that was fully compatible. It wasn't in the list even though they said all 5Xs are compatible on their website. After a couple of hours on the phone, I decided it was just easier to return the phone on eBay.

idontkn1 said:
Maybe if you really got high enough up on the engineer food chain, they might be able to override it. The software they use to activate phones will not allow phones outside of their system. If it's not on the list of acceptable IMIEs too bad. Had the same problem a while ago on a Nexus 5x that was fully compatible. It wasn't in the list even though they said all 5Xs are compatible on their website. After a couple of hours on the phone, I decided it was just easier to return the phone on eBay.
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Anyone has any hints or tip on how i can accomplish this? what do i need to say to the sprint rep? I think it's BS they doing this. They allow BYOD but then they do this kind of crap? I really don't understand at all!

wildpig1234 said:
Anyone has any hints or tip on how i can accomplish this? what do i need to say to the sprint rep? I think it's BS they doing this. They allow BYOD but then they do this kind of crap? I really don't understand at all!
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Click to collapse
Why don't you return it to the seller? Unless it's the Sprint version of the phone or the RS988 it's not going to work with Sprint.

idontkn1 said:
Why don't you return it to the seller? Unless it's the Sprint version of the phone or the RS988 it's not going to work with Sprint.
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Click to collapse
It was actually RS988. I think it was a prior verizon phone as i went to verizon website just testing out adding the imei. it says the phone is no longer eligible to be activated on verizon...... what kind of bs is that?
I guess it;s possible that that phone didn't have all the bands needed by sprint? Anyway, i went ahead and returned it. Got a sprint labeled G5..... the imei seems to check out so far when i tried it on sprint website.... just haven't tried to switch over yet since i still need to back up data from old phone over.....

Related

is anyone currently using sprint TP on the VZW network

I know there are a lot of threads and tutorials on how to do this, but my question is who is currently using a Sprint Touch pro with verizon and how are you doing it? I read that verizon blocked the way that everyone used to do it with *228 option 3, and I wanted to know if there was an alternate way of doing it before I go and buy one.
I am right now, got mine in while the loophole was still open. There is a way to have the esn added by calling cust service but it may take numerous calls to find someone who knows how to add the esn into the system. I am thinking of selling mine. I wonder if it has been on the account once if it will be able to be activated like normal since it was in the system once? I may toy with this and reactivate my vogue then try to reactivate my tp. Might be a plus for a selling point if i can...
No it wont reactivate, if you used the loophole and switch devices it will not reactivate.
Trust me I did this and had to do an ESN repair to get it working again.
I have been looking at the specs for the alltel TP and it seems that they are really similar to Sprints, and if it is known that a sprint TP will not work with verizon anymore i will just get the Alltel one. since verizon bought them it should be easier to add the Alltel one than the sprint one, they might not like it and try saying they can't but I am sure I can get them to do it. thanks for all your help.
RE: Alltel TP on VZW
No Dice on the Alltel Touch Pro on the VZW network! At least for me.
I think the sprint touch pro will work on vzw. The main thing is to setup the phone first and then some how get them to add the esn. That is what i had to do to get alltel to add my sprint touch pro.
you just need to quote the CSA to them that states that you can use any CDMA compatable phone here is the quote from their CSA "Your wireless phone is any device you use to receive our wireless voice or data service. It must comply with Federal Communications Commission regulations and be compatible with our network and your Plan. Whether you buy your wireless phone from us or someone else is entirely your choice. At times we may change your wireless phone's software, applications or programming remotely and without notice. This could affect data you've stored on, the way you've programmed or the way you use your wireless phone. If you purchased a wireless phone (other than a "global phone") from Verizon Wireless for use with a plan with a minimum term and want to reprogram your phone for use with another wireless carrier network, the default service programming code is set to "000000" or "123456." Verizon Wireless in no way guarantees that your Verizon Wireless phone will be capable of being reprogrammed for use with another wireless carrier network after the service programming code is entered, or that another wireless carrier will accept your device for use on its network" this is the post that I found. http://forum.ppcgeeks.com/showthread.php?t=75164&page=2
I work for verizon and they have this 'come one come all' but it only depends on the person you get as a CSR. There is a request form where you can fill out the phone make, model, and ESN and email/fax it into the people that actually do it for you. I've performed the request without fail. If I can remember to get the request form, I'll post it here as soon as I can.
if you know how to get the esn added, i would love to find out. i went round and round with verizon customer service, sales, tech support and store reps about trying to get a sprint mogul setup for my girlfriend. everyone kept telling me it couldnt be done or they dont do that. found the entry in their websites faq that states they do before anyone would listen to me. was finally told i had to send the phone to their development evaluation center before they could activate it, and that it would take three weeks! so if you have an easier way, please, enlighten me! ps..didnt mean to jack the thread
coppertop24 said:
if you know how to get the esn added, i would love to find out. i went round and round with verizon customer service, sales, tech support and store reps about trying to get a sprint mogul setup for my girlfriend. everyone kept telling me it couldnt be done or they dont do that. found the entry in their websites faq that states they do before anyone would listen to me. was finally told i had to send the phone to their development evaluation center before they could activate it, and that it would take three weeks! so if you have an easier way, please, enlighten me! ps..didnt mean to jack the thread
Click to expand...
Click to collapse
all they will do is change the settings to be compatible with their network, nothing that you can't do yourself. here is some info about how to do it yourself.
derynhaze said:
I work for verizon and they have this 'come one come all' but it only depends on the person you get as a CSR. There is a request form where you can fill out the phone make, model, and ESN and email/fax it into the people that actually do it for you. I've performed the request without fail. If I can remember to get the request form, I'll post it here as soon as I can.
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Click to collapse
that would be greatly appreciated. Thanks
can someone add my esn or point me in right direction?
please i have had this phone for weeks and havent got any where

[Q] Possible to Bypass Sprint Activation use it on GSM.

Hello,
I plan to buy (from ebay) a Sprint G3 and use it on GSM with a SIM card.
Is it possible ? Is it locked ot unlocked ? Is it possible to bypass sprint activation screen ?
Thanks.
hakkan said:
Hello,
I plan to buy (from ebay) a Sprint G3 and use it on GSM with a SIM card.
Is it possible ? Is it locked ot unlocked ? Is it possible to bypass sprint activation screen ?
Thanks.
Click to expand...
Click to collapse
locked and no way that i know of changing it as sprint version doesnt have root yet.
From Sprint's unlock policy:
I am a former Sprint customer or was never a Sprint customer but have purchased a Sprint device from a third party other than Sprint. Can I get the MSL code?
For individuals owners who can provide the telephone number last associated with the device, Sprint may be able to provide the applicable MSL Code if the account associated with the device is in good standing (service or installment contract fulfilled, payments are current, no write-off balance, not associated with a phone sent to collections, phone not reported lost or stolen, etc.).
hakkan said:
Hello,
I plan to buy (from ebay) a Sprint G3 and use it on GSM with a SIM card.
Is it possible ? Is it locked ot unlocked ? Is it possible to bypass sprint activation screen ?
Thanks.
Click to expand...
Click to collapse
Important thing here is where are you located;
In US - Most probably not, until someone finds a hack for it. Sprint certainly doesn't want you to use their phone on GSM in US.
Outside US - You may get the SIM card slot unlocked from Sprint (done via OTA, not thru code) if some conditions are met like account should be in good standing, shouldn't be a bad ESN & phone should be 90 days old on the account (some people in past have been able to get past this requirement).
Apart from these, you also need to make sure that GSM/UMTS/LTE bands your carrier use are supported by Sprint G3.
I am in the same boat as you, looking to buy a Sprint G3 & use on GSM. Since I'm not in US, I can definitely use it once unlocked but the problem is how to ask Sprint for the unlock when you are not a customer & don't have an account with them.
---------- Post added at 09:48 AM ---------- Previous post was at 09:47 AM ----------
BretonGirl said:
From Sprint's unlock policy:
I am a former Sprint customer or was never a Sprint customer but have purchased a Sprint device from a third party other than Sprint. Can I get the MSL code?
For individuals owners who can provide the telephone number last associated with the device, Sprint may be able to provide the applicable MSL Code if the account associated with the device is in good standing (service or installment contract fulfilled, payments are current, no write-off balance, not associated with a phone sent to collections, phone not reported lost or stolen, etc.).
Click to expand...
Click to collapse
OP is talking about GSM unlock, MSL is not going to help.
jainanshal said:
I
OP is talking about GSM unlock, MSL is not going to help.
Click to expand...
Click to collapse
Um, yes it is. You have to get the MSL from Sprint in order to unlock their phones for usage on GSM networks. It's all explained in their Unlock Policy on Sprint.com.
BretonGirl said:
Um, yes it is. You have to get the MSL from Sprint in order to unlock their phones for usage on GSM networks. It's all explained in their Unlock Policy on Sprint.com.
Click to expand...
Click to collapse
Well, I say it again.. MSL has to do nothing with GSM slot unlocking for Int'l networks. For this, Sprint pushes an OTA to the phone which unlocks the SIM slot.
If you still think its explained in a different way (involving MSL) on the Sprint website, plz post the link.
Just wait until we have root and I will see if I can unlock it for everyone.
Sent from my LGLS990 using XDA Premium 4 mobile app
jainanshal said:
Well, I say it again.. MSL has to do nothing with GSM slot unlocking for Int'l networks. For this, Sprint pushes an OTA to the phone which unlocks the SIM slot.
If you still think its explained in a different way (involving MSL) on the Sprint website, plz post the link.
Click to expand...
Click to collapse
I'm talking about unlocking it for use on AT&T, T-Mobile, etc, here in the U.S. For that unlocking you need the MSL code.
Here's their unlock policy.
http://www.sprint.com/legal/unlocking_policy.html
Seriously though, why do people buy a phone designed for one carrier wanting to use it on another? It's ridiculous. Just buy what your carrier offers, simple.
BretonGirl said:
Here's their unlock policy.
http://www.sprint.com/legal/unlocking_policy.html
Seriously though, why do people buy a phone designed for one carrier wanting to use it on another? It's ridiculous. Just buy what your carrier offers, simple.
Click to expand...
Click to collapse
You tired of giving that link yet?
I think hidden key/hidden menu unlocking
BretonGirl said:
Here's their unlock policy.
http://www.sprint.com/legal/unlocking_policy.html
Seriously though, why do people buy a phone designed for one carrier wanting to use it on another? It's ridiculous. Just buy what your carrier offers, simple.
Click to expand...
Click to collapse
Simply because Sprint phones are much cheaper than any other carrier if bought slightly used or from sites like swappa and ebay. However due to strict unlocking policies of sprint it is near impossible to unlock their devices if you are not a customer. Heck even if you are a customer they give you a hard time. Hence phones on Sprint tend to have much lower resale value for this very reason and hence the reason for people attracted to these devices because they do have the hardware capability of using gsm networks it's only sprint/software that's holding these phones back.
As of now i would hold off on buying a Sprint lg g3 if you plan to use on another network. The phone doesn't even have root yet for sim unlocking hacks to even be attempted. Check out the Sprint HTC m8 sim unlock hack is out for that phone and very capable device with much more development.
I get that I should buy a phone for a given carrier - However, if I were to buy a Sprint LG G3 that WAS unlocked, would I be able to use it on T-Mobile would I be able to have some reasonable expectation to have UTMS+/LTE connectivity?
(if I can buy an unlocked sprint phone for ~ $275 vs ~ $450 for a t-mobile version...)
scifan said:
I get that I should buy a phone for a given carrier - However, if I were to buy a Sprint LG G3 that WAS unlocked, would I be able to use it on T-Mobile would I be able to have some reasonable expectation to have UTMS+/LTE connectivity?
(if I can buy an unlocked sprint phone for ~ $275 vs ~ $450 for a t-mobile version...)
Click to expand...
Click to collapse
You will not get lte on it bands are not there.....
BretonGirl said:
Here's their unlock policy.
http://www.sprint.com/legal/unlocking_policy.html
Seriously though, why do people buy a phone designed for one carrier wanting to use it on another? It's ridiculous. Just buy what your carrier offers, simple.
Click to expand...
Click to collapse
Though this is old ill comment my idea of why. The very reason is , i believe anyway is that sprint phones' resale value is the cheapest overall ...why? Because of the sprint reputation as well as the old days it would not connect to gsm period. However today its global capabilities has began a big buy spree on this model mainly for price ..This is why you might see as example on craigslist, s4 175 as opposed to verizon 250 or T-Mobile etc. Sprint has always had cheaper or lower resale value. Not sure how much longer but ive bought many sprint devices for this reason ..also since sprint sells to more lower to no credit with the spending limit option they are more prone to blacklisted phones and or risk. Lol. So to me i believe this is why you see lots more sprint phones today trying to get on gsm or any. Peace.
Sent from rotary technology Phone
Most phones after 2012 using LTE have to have a Sim card slot.
Verizon had to unlock their phones because of the LTE bands they use.
Prior to that Sprint was using Clear as thier 4G provider using WiMAx. When they built up their network their network they had to use sim card slots
Just like Boost, Virgin, they lock down the sim using UCC.
By locking down the sim and the modem you cant access the service menus to take the lock off.
Currently the HTC One, One MAX, and M8 for Sprint are capable of gsm but man is it a pain.
There may be a way hopefully since yes Sprint phones are very cheap in resale value. I got a HTC One MAX for $150. Took me 3 days to unlock, s-off and figure out the instructions on the internet so I can use it on T-Mobile.
I came here to see if the LG G3 can be done as well...so far looks like a no go.
So far the Note 3, Mega and other Samsung phones can be unlocked.
I think it's a steal to get a 5.9" 1080p Quad Core phone for $150. Cheaper than the Desire 820 GSM which is only 720p for $350.
The sim can be unlocked ..... All you have to do is read.
jamesb85 said:
The sim can be unlocked ..... All you have to do is read.
Click to expand...
Click to collapse
Can you please explain or point us in the right direction? Thanks.
Sent from my LG-LS980 using XDA Free mobile app
bypaass activation
blane73 said:
Can you please explain or point us in the right direction? Thanks.
Sent from my LG-LS980 using XDA Free mobile app
Click to expand...
Click to collapse
i used that way with no problems sa far http://forum.xda-developers.com/sprint-lg-g3/general/unlock-sim-gsm-how-to-t2853594
http://forum.xda-developers.com/sprint-lg-g3/orig-development/how-to-gsm-unlock-t2961099 check and this!
for disable activation go to system priv apps and find LgStartUpWizzard.apk and rename it to .bak save it, and you get rid of activation process

Used Sprint HTC One M9 ESN OK but FED not - activate where or how

Bought a used HTC One M9 (Sprint). ESN is OK, but after purchase learned 'Owner Mismatch / FED Not Met', which I think means it's not stolen but a previous owner owes Sprint. The seller says he bought it used also and it's not him who owes Sprint, and can't or won't help me.
I paid a lot for this and need to activate it somehow, somewhere. Currently with a Sprint MVNO but open to moving to any network where I can activate it. Can it be used on a GSM network, or just CDMA?
What do I need to do to finally use it? ASAP, please, as in my frustration I just broke my current POS.
Thanks for any and all help!
Outta luck. Get a full refund if you can. Sprint's got a really nasty policy when it comes to unlocking for cricket/boost AND it's CDMA only so... Unless you're gonna to global to like Korea or India you can't activate it anymore. The only methods left are things like editing IMEI, but that's illegal lol.
I'd like to use the phone, and though I could ask, I doubt the seller (an individual) is going to agree to a refund.
Can you tell me or point me where I'm likely to find accurate directions and the program or tool to edit the IMEI? The phone's not rooted (nor have I experimented with that), but I can be careful (with guidance) if that's my only real option.
Thanks for helping!
I was told there's a guide to repairing (changing) an IMEI number here at XDA, but haven't found it. Can someone correct me? Also, as a clueless noob, any and all advise on the subject would be greatly appreciated.
Phone is an HTC One M9 for Sprint, bought used. Clean ESN (not blacklisted, stolen or reported lost), but previous owner owes Sprint money, I'm told when trying to activate it. I'm with a Sprint MVNO (Kroger i-Wireless, that allows bring-your-own-device, but since I can't return the phone to get my money back, willing to move to any service where I can activate it.
Not clear on this stuff, but I don't have it unlocked (boot, S-ON, or carrier) not is it rooted, though I'll do whatever it takes to be able to use it (myself or pay someone else to do it).
Please help.
kevinprice said:
I was told there's a guide to repairing (changing) an IMEI number here at XDA, but haven't found it. Can someone correct me? Also, as a clueless noob, any and all advise on the subject would be greatly appreciated.
Phone is an HTC One M9 for Sprint, bought used. Clean ESN (not blacklisted, stolen or reported lost), but previous owner owes Sprint money, I'm told when trying to activate it. I'm with a Sprint MVNO (Kroger i-Wireless, that allows bring-your-own-device, but since I can't return the phone to get my money back, willing to move to any service where I can activate it.
Not clear on this stuff, but I don't have it unlocked (boot, S-ON, or carrier) not is it rooted, though I'll do whatever it takes to be able to use it (myself or pay someone else to do it).
Please help.
Click to expand...
Click to collapse
yeah, get a refund or give up...editing the imei isnt like editing a build.prop heh...and if you cant get a refund get something for it as its now a paperweight, if you have money then just simply go buy a used one online from swappa, ebay etc..
Sorry to hear about your troubles. Sprint is a real bastard with FEC. This phone can do GSM, you could take it to T-mobile but you would first need to do a simunlock on the phone. There are two kinds, domestic sim unlock and international sim unlock. You will need to have a domestic sim unlock done on your phone before it will accept a t-mobile sim card. Also, the phone will do voice and 3g okay but LTE support is limited (sprint version does not support all of the lte bands which t-mobile uses).
Honestly you are probably better off selling the phone on Swappa (assuming you werent able to refund from seller). Phones with FEC problems will usually work on Sprint directly, but not with MVNOs. When buying a sprint phone for a MVNO always ask the seller to check the IMEI at your operators website or ask for the IMEI to check yourself.
May be useful hint regarding Mismatch or FED problem
Old post, but there may be people searching high and low with this very problem and I hope this helps someone.
Domestically, it just may hypothetically be possible to go ahead and activate the phone with prepaid Sprint. Without purchasing a plan, even, just getting the number assigned. Maybe you would need to deactivate the phone online, or it may not even matter. Then, it's a possibility an mvno such as....ring+ may accept and activate the esn you provide when you check for the eligibility online.
Then after you have successfully gotten your assigned number, maybe an hour later you might decide that ring+ isn't right for you after looking at the prices and stipulations more closely and deactivate device.
Then, you may find that you are able to activate your phone on the mvno of your choice.
Maybe I know of someone who thought they were buying a brand-new never activated Sprint-branded phone that could be used on an mvno and ended up accidentally finding a way. Or thought that since the phone was used and deactivated and had that Sprint brand on it but no indication that it was a prepaid device and not postpaid that a Sprint mvno of their choice would accept.

Sprint LS998 LG V30+ GSM Unlock

Just wondering is there any method to unlock the Sprint LG V30+ for GSM domestic use without going thru Sprint?
kjack3410 said:
Just wondering is there any method to unlock the Sprint LG V30+ for GSM domestic use without going thru Sprint?
Click to expand...
Click to collapse
All answered here.
LG V30 Sim Unlock Code
https://forum.xda-developers.com/showthread.php?t=3665928
That whole thread is basically about Sprint phones. The answer is, not without doing things that are either illegal or forbidden by XDA to discuss.
Don't mess with problematic Sprint phones, unless you're a Sprint customer. And even then "bad ESN" Sprint phones won't be released by Sprint to Sprint customers.
There's better options. For instance, the U.S.Cellular model US998 is already SIM card unlocked. Or the open market LG US998.
Posted via open market LG US998 V30/V30+
I can unlock look for me on eBay martinez. Digital
I can unlock look for me on eBay martinez. Digital
I dont find you
Franky Martinez said:
I can unlock look for me on eBay martinez. Digital
Click to expand...
Click to collapse
I dont find you
Email?
I've been searching or Sim Unlock Solution for an LG V30+ I got from eBay. Anyone that has overcome this challenge.
should help.
Don't update to Oreo on Sprint if you need to edit apns. I can't add apns anymore..
I have the same problem. Yesterday the Oreo update hit and as a result wiped out my carrier unlock status and now network APN is grayed out. Sprint is unwilling to help and AT&T acts clueless on how to resolve the issue. Seems like my options is either send the phone to LG or sell it to someone.
StraderDynamics said:
I have the same problem. Yesterday the Oreo update hit and as a result wiped out my carrier unlock status and now network APN is grayed out. Sprint is unwilling to help and AT&T acts clueless on how to resolve the issue. Seems like my options is either send the phone to LG or sell it to someone.
Click to expand...
Click to collapse
It's not an AT&T phone.
Sent via open market LG US998 V30/V30+
ChazzMatt said:
It's not an AT&T phone.
Sent via open market LG US998 V30/V30+
Click to expand...
Click to collapse
Yeah, I know. That's why I'm not bugging AT&T about it as I think their resources would be limited since the device is issued by Sprint. I went ahead and gave that LG Sim Unlock site a try so we'll see if that works. For $13 bucks I have nothing to lose. If not then I'll have to make a trip back to the Sprint store and find a way to get the device to talk to their network long enough to reestablish the unlock status from their server. I guess what upsets me the most is the fact that I specifically asked them about this scenario and I was assured that it was not going to be an issue and yet here I am. :/
I went back over to the Sprint store where I originally established service and they put me in touch with their International dept. The rep told me that according to my IMEI number that my phone was still considered to be carrier unlocked and they told me that I have to take the issue up with AT&T. I'm not sure what AT&T can do if they can't access the Mobile APN network settings but I'll bite and try them but I think it's going to come down to being it's not an AT&T problem.
I sure hope that Sim Unlock site comes through or I'll have an $800+ paperweight.
Sorry to hear man. I'm having the same issues. Asked the same questions as well before unlocking. It was unlocked on nougat but relocked after Oreo update. Before the update, they told me the unlock is permanent and that a factory reset or firmware update wouldn't change it. I called, they said "your device is unlocked" which is bs. I'm still trying to get this issue resolved. Thought I was the only one having this issue. Sprint shenanigans...
JWnSC said:
Sorry to hear man. I'm having the same issues. Asked the same questions as well before unlocking. It was unlocked on nougat but relocked after Oreo update. Before the update, they told me the unlock is permanent and that a factory reset or firmware update wouldn't change it. I called, they said "your device is unlocked" which is bs. I'm still trying to get this issue resolved. Thought I was the only one having this issue. Sprint shenanigans...
Click to expand...
Click to collapse
Yeah... Well, I got my unlock code from LG Sim Unlock and i'm still in the same boat with a disabled Mobile networks section. It was worth a try for $13.
I think what I am going to do is go back to the Sprint store and get a prepaid 30 days and use that as a method of allowing the phone to communicate back to Sprint's internal servers for UICC unlock if I'm understanding the underlying technology correctly. Once the phone has communicated with their servers then I'll try to switch back to my AT&T sim and see if I can modify the Mobile network settings.
SD
I tried another Sprint SIM, multiple factory resets and even used the APN reset code provided to me by Sprint which is ##72786#
So far no go. At this point I am now climbing the executive branches on AT&T, LG, and Sprint to get a resolution. My phone worked Sunday. Someone pushed the update and that organization is responsible for the downfall of the device and it is that company's responsibility to fix it. if I don't receive adequate resolution from any party then I will just hire a lawyer to deal with it but we're not at that point yet. AT&T has yet to respond at all which is disturbing since I am a current and very long running customer (going back to the PacBell days). Maybe AT&T just doesn't care anymore. Hard to say. As far as Sprint goes they have at least been willing to respond and at least try to diagnose the issue in attempt of a resolution. So while their voice/data platform sucks I have to give them credit on the customer service side even though some of their staff are uneducated in knowledge regarding the equipment at which they deal with and manage. At this time this is what Sprint speculates the issue to be:
From what I am showing, not all carriers have launched the Oreo update on their LG V30 devices. Which is mostly likely the reason you have mobile network options with a Sprint SIM in the device. You will need to contact LG to see if they can give you additional information on how to get the previous software on the device, or contact your current carrier to verify any information on Oreo update. -YF
Click to expand...
Click to collapse
So I am now awaiting to hear anything from AT&T and or LG.
Another thought I had is that since I now have a AT&T branded Samsung S9+, I was going to use it for personal and the V30+ for IT/Work. I guess I could just get a subscription on Sprint and just be done with it all. The company I work for is reimbursing me for the bill so perhaps I should just forget it and just go that route. It would be much cheaper route to go for sure. As I think more about the possible mismatch of the update between carriers the more it kinda makes sense as AT&T has always been very slow to adopting to newer ROM upgrades. I used to get irritated over the fact that everybody else got updates way before I ever did and the bottleneck was on the side of AT&T. I'll just consider it to be a $800 work phone. Yeah..... Trying to find my Zen.
SD
is the unlock from Sprint or another service provider?
datrmon said:
is the unlock from Sprint or another service provider?
Click to expand...
Click to collapse
The carrier unlock is done on the Sprint network side according to their support people. I guess that's why they were having me put my old Sprint SIM card and resetting the APN settings.
SD
Sent from my SM-G965U using Tapatalk
DAmn!
I should have read here first.
i was unlocked on Nougat no longer unlocked on 8.0.0.
I have put in a few calls to Our friends at Sprint International to see if they can resend the Unlock from their side.
Okay...I need a third-party that can unlock my ls998 for me.
JWnSC said:
Sorry to hear man. I'm having the same issues. Asked the same questions as well before unlocking. It was unlocked on nougat but relocked after Oreo update. Before the update, they told me the unlock is permanent and that a factory reset or firmware update wouldn't change it. I called, they said "your device is unlocked" which is bs. I'm still trying to get this issue resolved. Thought I was the only one having this issue. Sprint shenanigans...
Click to expand...
Click to collapse
HAve you had any luck?
I have two tickets in on this same issue.,they keep making me wait.
---------- Post added at 08:45 PM ---------- Previous post was at 08:33 PM ----------
datrmon said:
Okay...I need a third-party that can unlock my ls998 for me.
Click to expand...
Click to collapse
i used LG SIMunlock..
others on XDA had good results it did not work for me.
I ended up reactivating my old Sprint account so I won't have an expensive paper weight. The lgsimunlock did not change anything on the device as the APN was still grayed out upon installation of the AT&T SIM. Sprint keeps telling me that my phone is unlocked. Sprint speculates the issue to with the service policy on AT&T network not being Oreo ready and while it sounds plausible I have no evidence either way. Right now I'm going to try to satisfy the 50 day service requirement again and see if anything magically changes. I still have to go to the AT&T store to see if there is anything more they can do as I had to buy a new phone to get passed this issue and not be offline since I'm on call 24/7. My new Samsung S9+ is AT&T to ensure that I won't have this issue moving forward. If AT&T would stop snubbing us IT guys with weak devices then I wouldn't have gone to Sprint for the 128G internal storage that the V30+ offered. A few days ago I read about someone buying the unlocked V30+ direct from LG and yet they are having trouble getting it to work on Sprint's network which makes me a tad concerned when it comes to device/carrier compatibility.
SD
I got my sprint lg v30+ carrier unlocked yesterday and now working with cricket
lzambrano87 said:
I got my sprint lg v30+ carrier unlocked yesterday and now working with cricket
Click to expand...
Click to collapse
Which service did you use to unlock your phone. Mine is still Locked

Verizon activation help

Hey everyone,
So I did this on my personal phones a few years ago, and even my MIL's phone (Mother in law). I cut the SIM card in those cases, and plugged it into the new phone, and all worked just fine for the most part (MIL phone is having issues, maybe because I did a poor job of the manual cutting).
Anyway, now I'm on the FIL's phone (father in law). I activated a brand new phone on an old Droid Turbo phone, and it's working fine there. I moved the SIM to the new V30 (originally US998) and it's not registering on the network. I wonder if I just did this too quickly (I didn't let the SIM "sit" on the Turbo for very long)... which is why I moved it back there now. I figure I should let it sit there for a bit, and then try again?
Any ideas on what else I can try? Basically, the V30 was saying it saw the phone number, but it said IMS not registered... any ideas on how we can fix that? The *#*#4636#*#* doesn't work on the LG phones... I've used Shortcut Master before to register VOLTE, but I'm out of my realm here because the SIM is not registering the phone, so that's not an APN or VOLTE issue.
Any help or ideas are appreciated... thank you!
EDIT: One more comment. I'm hoping to go to VZ tomorrow and get a new card for the MIL phone. In order to activate that SIM, I'll have to activate that SIM on the Turbo, otherwise VZ will throw a hissyfit for the mismatched IMEI. So, I'm hoping I can repeat this process with the new SIM on that phone... I'm hoping we don't have this problem there too.
Ugh, VZ, why do you suck so bad.
I've been down a similar path. I own the same phones. You didn't mention which rom is on the v30 but suspect it is a us998. I, too, had some difficulties getting my v30 to work properly on the vz network. The turbo with a stock verizon rom came in handy to set vz account/network options.
1) Install stock MM rom on the turbo. The debloated one by computer_freak works great. You can get it here: https://forum.xda-developers.com/dr.../computerfreek274mm1-0-android-6-0-1-t3503634
2) Pop the vz sim in the turbo
3) Activate: HD calling, visual voicemail in the dialer, and set up volte. I don't remember if vowifi is an option on the turbo. If it is, then turn it on, too.
4) Put sim in the v30 and enjoy.
Another and possibly better option to get the sim and phone working together is to cross-flash to the verizon vs996 rom. The advantage of the vs996 rom is that vowifi and visual voicemail will work. I've never succeeded in getting vowifi provisioned on the us998 open market rom. That is some vz-lg shennanigan.
I second what cmrntnnr stated above and emphasize flashing VS996 on the V30. Big Red can still tell what your phone actually is by its IMEI. My V30 originally was a LS998. I also had to manually set the MMS settings to keep Verizon firmware from thinking it is a Sprint phone. Please see this if you have issues with MMS. https://forum.xda-developers.com/lg-v30/how-to/guide-how-fixed-mms-settings-flashable-t3856109
Yes, I am on VS996 for this phone. And I did this very same process on my personal phones, but for some reason the new V30 isn't accepting the card, which is why I asked.
Yes, I know VZ can see it's not a true VS996. Thanks for the link to fix MMS, but I wanted to fix the lack of connection first before working on the other things.
I will try it again (maybe I swapped SIMs "too fast" for the VZ network to accept it or something?... though I swapped it back to the FIL's LG G3 with no issues... so very weird, and annoying).
All that said, we may just get them "true" VS996s instead, because that way they can still get help from VZ when they aren't nearby (they live in FL, while I'm in CT). It's not that VZ can't help, it's just that they won't... that's what pisses me off...
EDIT: Again, the question is, why isn't this phone connecting? It's seeing the phone number, sees the SIM fine, just wouldn't connect to the network and kept saying it wasn't registered... didn't know if there was a trick I could do or something to force it (probably not, as it may be a VZ-server thing, but who knows).
schwinn8 said:
Yes, I am on VS996 for this phone. And I did this very same process on my personal phones, but for some reason the new V30 isn't accepting the card, which is why I asked.
Yes, I know VZ can see it's not a true VS996. Thanks for the link to fix MMS, but I wanted to fix the lack of connection first before working on the other things.
I will try it again (maybe I swapped SIMs "too fast" for the VZ network to accept it or something?... though I swapped it back to the FIL's LG G3 with no issues... so very weird, and annoying).
All that said, we may just get them "true" VS996s instead, because that way they can still get help from VZ when they aren't nearby (they live in FL, while I'm in CT). It's not that VZ can't help, it's just that they won't... that's what pisses me off...
EDIT: Again, the question is, why isn't this phone connecting? It's seeing the phone number, sees the SIM fine, just wouldn't connect to the network and kept saying it wasn't registered... didn't know if there was a trick I could do or something to force it (probably not, as it may be a VZ-server thing, but who knows).
Click to expand...
Click to collapse
Try the Verizon secret menu and play around with the settings: *#*#4636#*#* or LG Secret Menu (must use stock LG dialer and not Google dialer): *#546368#*996#
HueyT said:
Try the Verizon secret menu and play around with the settings: *#*#4636#*#* or LG Secret Menu (must use stock LG dialer and not Google dialer): *#546368#*996#
Click to expand...
Click to collapse
Awesome, this is what I was looking for.
I tried getting to the secret menu, but it never seems to work (even on stock dialer). When I did the VOLTE fix on my phone, I had to use ShortcutMaster.
Regardless, once there, what should I look for/do?
I have the phone back in-hand now. As before, the SIM works fine in the old phone (LG G3) but it still doesn't connect with the new V30 (on VS996). Note, I did use a SIM adapter to put it into the old phone (it uses micro-SIM sized cards). And, again, it's seeing the correct phone number, but it's not connecting to the network. Network mode is set to global (default) and toggling that around doesn't help.
I also got ShortcutMasterLite to let me into the 4636 menu, but I don't see anything wrong in there either. Not sure how to get this phone working?!
I'm now wondering if it's just a defective phone? I'm seeing signal levels that match my other phone, but still, who knows? Maybe the radio is having issues or something... I suppose I could try my personal SIM instead, or something?
So no help.... not that I'm blaming anyone.
Problem is that the Ebay listing said that this phone will NOT work on VZ, etc. So, I don't have much hope of the seller helping me, even though it's a completely false statement, as we all know. So, I may have to convert back to US998 and then test with an ATT SIM to prove to the seller that this is a defective phone. Anyone have any ideas on how I could do this? For example, would anyone be willing to meet me somewhere (I live in CT, but I can drive wherever in New England) to try your SIM on this phone? I figure, if it doesn't work, then I have proof that it's defective. Otherwise, I don't think the seller is going to even try to help.
Anyone willing to throw me a bone here with a little help? Or anyone have other ideas on how I can test? Does ATT have a prepaid thing that I could try for a month (low cost) to prove it out or something? I know far too little about ATT...
schwinn8 said:
Anyone willing to throw me a bone here with a little help? Or anyone have other ideas on how I can test? Does ATT have a prepaid thing that I could try for a month (low cost) to prove it out or something? I know far too little about ATT...
Click to expand...
Click to collapse
Yes.
They have a Prepaid minutes plan they don't like to advertise.
https://www.att.com/buy/wireless/prepaid/devicesandplans
When you put in your IMEI to the AT&T Prepaid webpage put all zeroes instead of your real IMEI and it will show you all plans, not just what they want to sell you.
Also AT&T Prepaid uses same same regular AT&T SIM cards. Don't let them sell you some special SIM card.
I'd have reached out to help if I had any ideas. Your hypothesis that it is broken seems reasonable and so does flashing it to US998 as verification.
Getting on the ATT network without ATT is a breeze. Cruise down to Walmart and pick up a StraightTalk kit for $30-50. It will have sims for VZ, ATT, and TM so you can choose whichever network is best for you. They're good to have around.
schwinn8 said:
Hey everyone,
So I did this on my personal phones a few years ago, and even my MIL's phone (Mother in law). I cut the SIM card in those cases, and plugged it into the new phone, and all worked just fine for the most part (MIL phone is having issues, maybe because I did a poor job of the manual cutting).
Anyway, now I'm on the FIL's phone (father in law). I activated a brand new phone on an old Droid Turbo phone, and it's working fine there. I moved the SIM to the new V30 (originally US998) and it's not registering on the network. I wonder if I just did this too quickly (I didn't let the SIM "sit" on the Turbo for very long)... which is why I moved it back there now. I figure I should let it sit there for a bit, and then try again?
Any ideas on what else I can try? Basically, the V30 was saying it saw the phone number, but it said IMS not registered... any ideas on how we can fix that? The *#*#4636#*#* doesn't work on the LG phones... I've used Shortcut Master before to register VOLTE, but I'm out of my realm here because the SIM is not registering the phone, so that's not an APN or VOLTE issue.
Any help or ideas are appreciated... thank you!
EDIT: One more comment. I'm hoping to go to VZ tomorrow and get a new card for the MIL phone. In order to activate that SIM, I'll have to activate that SIM on the Turbo, otherwise VZ will throw a hissyfit for the mismatched IMEI. So, I'm hoping I can repeat this process with the new SIM on that phone... I'm hoping we don't have this problem there too.
Ugh, VZ, why do you suck so bad.
Click to expand...
Click to collapse
schwinn8 said:
So no help.... not that I'm blaming anyone.
Problem is that the Ebay listing said that this phone will NOT work on VZ, etc. So, I don't have much hope of the seller helping me, even though it's a completely false statement, as we all know. So, I may have to convert back to US998 and then test with an ATT SIM to prove to the seller that this is a defective phone. Anyone have any ideas on how I could do this? For example, would anyone be willing to meet me somewhere (I live in CT, but I can drive wherever in New England) to try your SIM on this phone? I figure, if it doesn't work, then I have proof that it's defective. Otherwise, I don't think the seller is going to even try to help.
Anyone willing to throw me a bone here with a little help? Or anyone have other ideas on how I can test? Does ATT have a prepaid thing that I could try for a month (low cost) to prove it out or something? I know far too little about ATT...
Click to expand...
Click to collapse
schwinn8 said:
So no help.... not that I'm blaming anyone.
Problem is that the Ebay listing said that this phone will NOT work on VZ, etc. So, I don't have much hope of the seller helping me, even though it's a completely false statement, as we all know. So, I may have to convert back to US998 and then test with an ATT SIM to prove to the seller that this is a defective phone. Anyone have any ideas on how I could do this? For example, would anyone be willing to meet me somewhere (I live in CT, but I can drive wherever in New England) to try your SIM on this phone? I figure, if it doesn't work, then I have proof that it's defective. Otherwise, I don't think the seller is going to even try to help.
Anyone willing to throw me a bone here with a little help? Or anyone have other ideas on how I can test? Does ATT have a prepaid thing that I could try for a month (low cost) to prove it out or something? I know far too little about ATT...
Click to expand...
Click to collapse
Which VS996 version did you flash? Nougat, Oreo, Pie? Try Nougat as it's the most reliable VS996. US998 Nougat should read VZW sim also.
Thanks for the tips on ATT and Straight Talk. I think I will have to try that, but first I'm going to try to get the ebay seller to "promise" me that if I go through this, that they'll actually do something to help. Otherwise I'm just spending money for no reason.
As for the VS996, it was Oreo, the same version I'm using on my personal phones, and the other V30 - you may recall that the MIL's phone is functioning, but the FIL's is the one that is just not connecting at all... I always get 0-bars with the "x" on that one. That's what I'm trying to fix here...
Again, thanks for the tips, let's see what I can get done here with all your excellent help!
Ok, so the debacle is over. I wanted to provide a little info for what ended up happening, and what I learned.
Longer story short, I was able to get the first H931 phone working fine with no issues. It runs on VZ towers on VS996 and US998 (I created a video for the latter, to prove it to myself and the warranty company). The second one refused to work on VZ, and I felt it had issues on GSM carriers as well (I tested Mint Mobile, as it was free). This phone was sent for repair to a warranty company that the ebay seller offered to pay for.
The warranty company tried to get that phone to work on VZ, but couldn't. They kept telling me that this was "not possible" when, as we all know, it most certainly is. Bottom line, something is defective with that phone, as I suspected. However, I expect no one is going to bother to repair it so it will likely show up on Ebay or wherever again as an H931 (or US998) with this problem persisting. I figure another buyer may not notice it, as long as they don't use VZ....
But, the moral here is that you should be careful when you buy the device, to ensure that the seller doesn't put text on their post saying that it won't work on other carriers. I was afraid of this text, but I went forward anyway as I (and we) know this works fine. I also proved it on one phone (the first one). However, if the seller says this, then they won't necessarily take any steps to help fix the issue if there is a problem anyway. I got lucky and my seller at least provided me with the warranty card, which helped a lot.
The warranty company did do everything they could to help. I have to commend them on that, as we are hacking the phone, after all... but Jose was very understanding and helpful regardless. For this reason, I really recommend their service... they are CPS Warranty and they can be found at https://www.cpscentral.com/ Again, they could have blown me off, but they didn't... and after all that, they offered a settlement to pay be back for the phone since they couldn't get it working on VZ. I'm out a little money, but the settlement was fair, so I can't complain.
So, while this all works, we do need to be careful, as some devices are defective and hard to detect for this type of issue.

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