I am using the Lumia 800 on Talkmobile (UK). I have a problem whereby the ability to use the data connection fails intermittently. There is no signal drop - it still has a data connection - I just cannot use the internet, and stop receiving emails etc... Restarting the phone or turning Flight mode on/off will bring back data. I have noticed that it happens when the data connection moves from H/3G to E/G and then back. I am not sure yet if this is the only time it happens. Sometimes I only notice when I haven't received an email for a while... and then realise that the internet isn't working despite an apparent data signal...
Any thoughts/help greatly appreciated - many thanks!!
I had that problem with firmware 11500. It happened about 1 time every day or every other day for a while. Then I fiddled with cellular options (switching data on/off did not help, needed reboot) and ran network setup again and it went away till I updated to 12070 and it has never happened again on this new firmware so far.
I had this problem and found out that it was because I had manually put my APN settings.
Later when Nokia released their Networp Setup app in the marketplace, I had to delete my APN settings>reboot>then install this app and let it do its work of finding my provider and automatically configuring APN.
I have not had problem from then.
chaihg said:
I had this problem and found out that it was because I had manually put my APN settings.
Later when Nokia released their Networp Setup app in the marketplace, I had to delete my APN settings>reboot>then install this app and let it do its work of finding my provider and automatically configuring APN.
I have not had problem from then.
Click to expand...
Click to collapse
I had that problem WITHOUT an added APN. So I re-added APN among with running Network Setup a second time and then the issue didn't come back for me. I have manual APN added now as well as the Network Setup app and on this new 12070 firmware my data connection has not dropped a single time yet in soon a week.
Actually it's the bands I think
I've had the same exact issue as you, in fact some from the offical Nokia discussion have also asked about this.
If you have a UK phone, and if you're using it else where, like say the US, I think the missing 850 band is causing this. If not, I think it's probably just due to poor signal in your area as well.
I noticed that this Nokia phone unlike all my others, has issues trying to jump from the different frequencies. Like Edge to 3g to HSPDA.
I noticed that if I switched to edge in the settings, I can maintain the data signal much better and much more consistent, sometimes you have to turn data on and off to get it to work though.
I'm using mine in NYC so you can only imagine what kind of service I get with AT&T, but the edge method works.
Also instead of constantly turning your phone on and off (bad for battery life) You can simply just go into settings for network and turn data on and off and this will fix the issue as well.
Hope this helps
chaihg said:
I had this problem and found out that it was because I had manually put my APN settings.
Later when Nokia released their Networp Setup app in the marketplace, I had to delete my APN settings>reboot>then install this app and let it do its work of finding my provider and automatically configuring APN.
I have not had problem from then.
Click to expand...
Click to collapse
I was never able to get internet working through the Network settings app. it had my network there, but the internet didn't work after selecting it. The only way that I have managed to get internet to work is by editing the APN within the Diagnostics app. editing the APN within regular Settings doesn't work for me either...
I didn't have your exact problem, but some of the stock apps (maps, bing search, skydrive) were not working over a 3G connection (worked fine over wi-fi, and other apps worked fine over 3G). I think it has something to do with Nokia Network Setup thinking I'm on AT&T when I'm actually on Straight Talk (an MVNO that uses AT&T's network). What fixed it was removing the proxy entry in my APN settings.
Interesting - I am on Talk Mobile which uses Vodafone's network. I will try deleting the proxy.
So I used my phone this morning and all was fine and dandy, a couple of hours later and the phone could not connect to the mobile network. I triedsaving my network's APN settings that iI got from their website, but it would not save, I tried to save the settings using this trick where I rebootthen save the settings or sth like that to no avail. I tried dialling *#*#4636#*#* and changing the network type to cdma , but the setting would change for a split sec then return to unknown. After scouring on the threads for some time I thought i'd flash Cyanogenmod, still no network. Somebody please help me here I have tried everything I have seen on the threads. I was using vanilla root box 4.2 when this happened, along with the stock kernel. Wi-Fi works fine BTW. I also tried resetting APN settings to default, but I end up with the same empty screen with no APN settings whatsoever. I never touched these settings before this unfortunate event. Maybe if I flash a modem or radio(I hear one of those is responsible for connecting to the mobile network).
Modem and radio are the same thing, flashing the right one for your country won't help the apn issue. Flashing a stock 4.1.2 rom and factory reset to test if it's hardware or software problem. First check with your network that data is working in your area.
Hi,
I've faced this problem every since April. When I select 4g/3g/2g auto and am in a 4g area, almost always my phone shows the 4g icon but I'm unable to use the internet. Then if I change to 2g/3g mode I switch back to 3g/2g network and can use my internet but of course not at 4g speeds. This is driving me crazy. I've paid so much money for a great phone and network and I can't use it!
"Solutions" suggested by my network provider which didn't work:
1. Reset APN settings
2. Cleared browser cache
3. SIM card changed
4. Factory reset
5. Tried my SIM in another phone- it seemed to work alright in the other phone.
I'm about to send this phone off for diagnostics but it's such a hassle. Any suggestions?
Hello.
I have the same probleme.
The phone is bloc in 4g but i not data ....
I have not find the solution..
Please help !
Got a MetroPCS LG Stylo 4. It was unlocked after 6 months of service. Tested on different network and it was working fine.
Recently it was sent to india as a gift. After inserting new sim, voice call is working fine. However data is not working not even 3g/2g. Tried different network. Same issue. Tried to network reset and even factory reset. Same issue.
Is it missing band problem? Or data is locked ? As long I know, phone can be network locked. But never seen data locked.
Any suggestion?
Phone's Android version is 8.1.0
heartshacker said:
Got a MetroPCS LG Stylo 4. It was unlocked after 6 months of service. Tested on different network and it was working fine.
Recently it was sent to india as a gift. After inserting new sim, voice call is working fine. However data is not working not even 3g/2g. Tried different network. Same issue. Tried to network reset and even factory reset. Same issue.
Is it missing band problem? Or data is locked ? As long I know, phone can be network locked. But never seen data locked.
Any suggestion?
Phone's Android version is 8.1.0
Click to expand...
Click to collapse
Try this...
Also ran across this phone dialer code that opens the Stylo 4s hidden menu...
277634#*#
With it you can Grant permissions to edit APN settings, edit the ant settings, enter into engineering mode, etc..
Also edit band settings..
I know I edited my APN settings removed xcap Added fota,Hipri
And so far seems as if my mobile data is running more smoothly and a little faster. I'm not sure if it's true about removing xcap removes the ability to tunnel your data to keep up with usage, I do know changing these three things has helped my data tremendously.
Ndlelex said:
No change at all. I've even flashed in the latest UK firmware (of the BC52 family, as I remember) which some claim also has VoWifi enabled for. I haven't had any joy at all. I'll change it back to the original HK firmware this weekend.
I must mention, though, that the first time I flashed the SEA ROM and went into the part of the menu where WoWifi would configured, it froze with a blank screen for several seconds before taking me back to the home screen. When I went ito the menu again, it was just like I was using the original software, with no menu for VoWifi; and has been like that with subsequent firmware versions I have flash3d since. I don't know if that means anything, I am just making it known.
I must admit, though, that I have not flashed the SEA ROM by clearing the phone completely (I have been preserving userdata). Reason for this is I have media and games taking the lion's share of the 512 gigs of this thing's memory; and having to reinstate all that is not quite my idea of fun. But do you suppose that it would make a difference?
Click to expand...
Click to collapse
I've a SIM card issue too. This one is tied specifically to the SIM issues by Vodafone Irl.
Android 12 pre January Google Security update it works fine. Factory reset / Full Wipe / Sony Software repair / Newsflash with different regions, all result in the same issue. Immediately after factory reset it works, but a security update is pending install, requiring reboot. After reboot phone is unable to maintain SIM card, SIM menu in settings keeps disappearing, phone UI, Settings UI crashes. Only way to fix is to remove the SiM card.
2 SIMs from Vodafone Irl tried and one brand new from the Vodafone store. All fail. They all work perfectly fine in my previous OnePlus 8/6 phone.
Using a Three Irl SIM works perfectly, using a Vodafone UK SIM , roaming on the Vodafone Irl network also works.
I am at a complete loss as to what to try next.
I'm dealing with Customer Service with the past 2 weeks and as of now, no service engineer has responded.
defsix said:
I've a SIM card issue too. This one is tied specifically to the SIM issues by Vodafone Irl.
Android 12 pre January Google Security update it works fine. Factory reset / Full Wipe / Sony Software repair / Newsflash with different regions, all result in the same issue. Immediately after factory reset it works, but a security update is pending install, requiring reboot. After reboot phone is unable to maintain SIM card, SIM menu in settings keeps disappearing, phone UI, Settings UI crashes. Only way to fix is to remove the SiM card.
2 SIMs from Vodafone Irl tried and one brand new from the Vodafone store. All fail. They all work perfectly fine in my previous OnePlus 8/6 phone.
Using a Three Irl SIM works perfectly, using a Vodafone UK SIM , roaming on the Vodafone Irl network also works.
I am at a complete loss as to what to try next.
I'm dealing with Customer Service with the past 2 weeks and as of now, no service engineer has responded.
Click to expand...
Click to collapse
This is "similar" to the isse i've had on my old Iphone 4S with Wind IT SIM. There was something incompatible with wind sim cards with that iphone model. Appll swapped 3 times the phone but never solved the issue. Wind also done nothing. The issue was solved some years after but i already sold the phone at that time
Yeah, I can't see the issue being fixed.
Funny that the issue happed after the security update.
I don't want to have to switch networks but it looks like I might have no choice. I'll hold out I'll either Sony get back to me or a new security update lands on new FW.
I've not seen anyone else with the same issue, but there's no provider here selling the Xperia 1.3
Either way, it's a pain in the ass...
I tried changing the enabled radio modes in an Engineering menu and saw exactly this. If it's not a mode in the GUI everything crashes. I fixed it with a network reset. In your case, experimenting with the Engineering menu might be the only way to fix it. If you reset it and the SIM requests an unsupported mode you'll be back to crashing.
defsix said:
I've a SIM card issue too. This one is tied specifically to the SIM issues by Vodafone Irl.
Android 12 pre January Google Security update it works fine. Factory reset / Full Wipe / Sony Software repair / Newsflash with different regions, all result in the same issue. Immediately after factory reset it works, but a security update is pending install, requiring reboot. After reboot phone is unable to maintain SIM card, SIM menu in settings keeps disappearing, phone UI, Settings UI crashes. Only way to fix is to remove the SiM card.
2 SIMs from Vodafone Irl tried and one brand new from the Vodafone store. All fail. They all work perfectly fine in my previous OnePlus 8/6 phone.
Using a Three Irl SIM works perfectly, using a Vodafone UK SIM , roaming on the Vodafone Irl network also works.
I am at a complete loss as to what to try next.
I'm dealing with Customer Service with the past 2 weeks and as of now, no service engineer has responded.
Click to expand...
Click to collapse
Sounds like your device has a problem. I haven't had any issues (besides the absence of VoLTE/VoWifi) with all firmware versions I have tried out so far. What happens when you do a clean install with the original firmware?
Ndlelex said:
Sounds like your device has a problem. I haven't had any issues (besides the absence of VoLTE/VoWifi) with all firmware versions I have tried out so far. What happens when you do a clean install with the original firmware?
Click to expand...
Click to collapse
Same issue. Everything works perfectly until the first reboot when the new security patch gets installed.
That's the problem.
If it's hardware surely the fault would occur before the security patch is applied not after.
kevinmcmurtrie said:
I tried changing the enabled radio modes in an Engineering menu and saw exactly this. If it's not a mode in the GUI everything crashes. I fixed it with a network reset. In your case, experimenting with the Engineering menu might be the only way to fix it. If you reset it and the SIM requests an unsupported mode you'll be back to crashing.
Click to expand...
Click to collapse
I might give that a try.
In this menu I assume?
defsix said:
I might give that a try.
In this menu I assume?
Click to expand...
Click to collapse
How do you get to this engineering menu?
Ndlelex said:
How do you get to this engineering menu?
Click to expand...
Click to collapse
Go into the Dialler and type the following to go to the menu you want.
Service Menu *#*#73788423#*#*
FCM Diagnostics *#*#426#*#*
IMEI Info *#06#
Testing *#*#4636#*#*
The One in the image is the Testing menu, Phone info, 3 Dot Menu top right (scroll down then up to make it appear), Select Radio Band
PROCEED WITH CAUTION! I'm guessing you could possibly FUBAR here.
I had the problem after touching this menu:
*#*#4636#*#
-> Phone information
--> Set Preferred Network Type:
---> NR/LTE/GSM/WCDMA
Everything SIM related crashed with a different value. I have a XQ-BC62 so I'm not sure my setting is the same as other phones.
A network reset will fix any damage done here, assuming your SIM card doesn't break it again. It will cost you all BT pairing, WiFi passwords, and APNs.
kevinmcmurtrie said:
I had the problem after touching this menu:
*#*#4636#*#
-> Phone information
--> Set Preferred Network Type:
---> NR/LTE/GSM/WCDMA
Everything SIM related crashed with a different value. I have a XQ-BC62 so I'm not sure my setting is the same as other phones.
A network reset will fix any damage done here, assuming your SIM card doesn't break it again. It will cost you all BT pairing, WiFi passwords, and APNs.
Click to expand...
Click to collapse
I had performed a Network Settings reset, same issue. I had and currently have the same settings as above.
What it reminds me of, is having an old SIM Card and putting it in a new phone, similar to when they changed the voltage capabilities of the SIM cards years ago. Back when we were trimming SIM cards with scissors to fit
So I received a Play store System update today, again still showing February 1St 2022.
Still having the same issue...
Google Video
I had a response from Sony UK, but nothing other than try switching off 4G and 5G ! I can't even get to that menu!
Just received FW update 61.1.A.4.78 this morning. Unfortunately no change to my Vodafone issue.
As of today, still no response from Sony.
I've determined that the SIM profile must be stored on the Phone. Factory resetting the phone whilst roaming and changing a setting in the *#*#4636#*#* menu appears to cause it. The roaming was the thing that killed it. However it still doesn't explain why no Vodafone IRL SIM card worked.
I have managed to repeat a similar issue where the SIM menu crashes each time it is accessed , again after messing with the *#*#4636#*#* menu. and /or hot swapping SIM cards causes the problem. Use a different SIM card in the device and it works , use the original SIM card in a different device and it works. I believe there is a SIM profile stored on the device that is getting corrupted. The only resolve is a factory reset. Or a new SIM card (waiting to confirm this, new card on the way...can't face another factory reset!)