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I tried forcing the Tango update on my Lumia 800 and it took me an hour of disconnecting to get the useless 8112. Tried again for another hour for the next update and still nothing.
Is this how updates are supposed to be done ? Or should I just wait 3 months for the phone to realize there's an update ? (legit questions)
Notice it became available a week ago (not on the promised 27th June; also, some people are still waiting) and magically the phone and Zune are both still unaware of it.
This is some really dumb stuff, Microsoft.
June 27 (or whatever date they announced) is when they begin roll out, not when it will be instantly available for your region.
There could be many reasons why they chose the dates they have for rolling out the update.
Some of the few:
1) Limit problems, if they release it to everyone and find out after many testing that it manages to brick phones, everyone will come in and complain. For assurance and risk reduction, its safer to release it in small markets to large markets.
2) Waiting for carriers, some carriers won't allow an update through until they do their own testing that the phone works on their networks (since they will be the one contacted by angry customers if something were to go wrong)
The disconnect trick is for those who want the update asap. If you can't wait a few weeks then by all means continue wasting time to get an update you consider useless. You could have even forced the install through the cab method. And it shouldn't have taken you an hour to do it; an easy misstep would be to forget to put the phone in airplane mode with wifi off.
You may think their process is dumb, but not many people know (including me) in full detail what Microsoft has to go through to get an update out. There could be regulation (FCC), legal ramifications and all sorts of headache that made Microsoft do what they do.
inket said:
I tried forcing the Tango update on my Lumia 800 and it took me an hour of disconnecting to get the useless 8112. Tried again for another hour for the next update and still nothing.
Is this how updates are supposed to be done ? Or should I just wait 3 months for the phone to realize there's an update ? (legit questions)
Notice it became available a week ago (not on the promised 27th June; also, some people are still waiting) and magically the phone and Zune are both still unaware of it.
This is some really dumb stuff, Microsoft.
Click to expand...
Click to collapse
You're complaining because a trick isn't working for you. The trick is not the intended method of updating.
Updates are rolled out in stages. The normal process is to wait for your phone to be updated as and when the companies choose.
@ekw: I had Wi-Fi and Data connection disabled and kept trying with no luck.
I cabbed 8773 today and it finally installed. Weirdly, the phone detected the Nokia update moments after the restart. Why can't OS updates be like that ?
That's what I meant by this thread. Microsoft seems to be either really dumb or just doing it on purpose.
Apple always releases updates on time, and they have no problems with server limits (even though there's 300m active iOS users) or carriers.
Seems to me like an easy problem with a difficult solution. The fact that we all could update using cab sender proves that there's an easy solution, yet, sadly, unofficial.
Blame the carriers. Only Apple has the market clout to force carriers to do things their way.
I received a brand new in the box replacement from Telus yesterday as I have a horizontal pink line that intermittently runs through the scene of my s6 Edge. Upon setting it up I got the message "Unauthorized actions have been detected restart phone to undo any unauthorized actions. ". Even after resetting it it comes back every 5 minutes or so. I have factory reset it and not added anything to it, and have not re-flashed the firmware and neither has fixed the issue.
Any other suggestions? I had to wait 5 weeks for this replacement to be sent out as they are short stocked and back orderd according to the Telus Webstore.
Thanks for any insight or ideas of what else to try!
Just reflashed with the stock firmware in odin. That went well, the unauthorized actions message is gone, but now I get a Smart Manager stopped working error! Noticed that the update is pending so I will try installing that and see if that fixes the problem.
Updated to the most current firmware and within 5 minutes the unauthorized actions message was back! Seriously going crazy!
Looks like the system partition is somehow being triggered as modified. When you enter download mode, what does it say beside Current Binary, System Status?
Edit*
Here is a link to the newest OE1 factory image. Try unzipping and flashing all of the items. See if it fixes it.
https://mega.co.nz/#!aNwTgIpT!liCaT31aK-5muutZcgCaAxxXcLOYtUN1O5c6ytbcJw4
current binary : Samsung Official
system status: official
That is why I am so confused! I am downloading the newest and will see if that fixes it.
So far, so good. I am now using smart switch to add all of my stuff back, but no errors at all!
I had called Samsung before reading this post and they adamantly said "It is defective, no way to fix it, send it back to Telus for a replacement." Was not looking forward to using my messed up phone for another 4-5 weeks while waiting for a replacement.
Thanks again Evonc
Spoke too soon.. This time it took about 20 minutes for the message to pop up the first time.
Just factory reset AGAIN and cleared the cache. Will try to see if it pops up without any data on the phone at all.
Go into Settings-Applications-Applications Manager and see if it is possible to disable SecurityLogAgent. That is the application causing the pop-up. I know it can be disabled via TiBU if you're rooted but I'm unsure what happens if you are unrooted.
evonc said:
Go into Settings-Applications-Applications Manager and see if it is possible to disable SecurityLogAgent. That is the application causing the pop-up. I know it can be disabled via TiBU if you're rooted but I'm unsure what happens if you are unrooted.
Click to expand...
Click to collapse
I can force close it but not disable it. i have now reset it again for the last time. If it happens again I will be calling it quits as I have spent way too much time messing with it. I am allowing google to add my google stuff back, but not installing any apps yet to see if that makes any difference.
Maybe root, install titanium backup, and freeze/uninstall security log?
Screw it! Just packaged the phone up and am sending it back.. Telus tried to tell me it was too late as it was past the 30 day warranty period for them to help me. Nice try peeps! Not my fault they sent me a defective phone! Once they receive this one back, they will then send a new one and I can send the original defective one back!
Thanks for the help guys!
leanne said:
Screw it! Just packaged the phone up and am sending it back.. Telus tried to tell me it was too late as it was past the 30 day warranty period for them to help me. Nice try peeps! Not my fault they sent me a defective phone! Once they receive this one back, they will then send a new one and I can send the original defective one back!
Thanks for the help guys!
Click to expand...
Click to collapse
oh man.. im having the same problem as you. i think this is a common problem with our phones . i even left the phone alone after factory reset with factory apps. the error message popped up every 5 mins. soo disappointed....
I spoke with Samsung:
Roselyn: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Austin: hi
Austin: i bought a S6 Edge from Verizon today and ever since turning it on I'm getting an error]
Roselyn: Hi, Austin!
Austin: "Unauthorized actions have been detected. Restart your phone to undo any unauthorized changes." I literally hadn't even setup my google account or anything after opening the device and this error came up
Austin: Per Verizon tech support, I did a factory reset.. same error
Austin: then I googled the error and it says it is KNOX causing an error and I have to replace the device?? I really don't have time to deal with going back to verizon and exchanging it, so I'm hoping you all can do something
Roselyn: I will help you with all the possible options.
Roselyn: May I have three minutes while I get the required information? Meanwhile, to have an interactive experience of Samsung products, visit us at http://samsungsimulator.com/
Roselyn: Thank you for being online.
Austin: np
Roselyn: I see that the issue can be fixed if you update the device software.
Roselyn: Please check with the updates in settings>>about device>>check for updates.
Austin: no update necessary
Roselyn: I would like to inform you that the issue will be fixed in the update.
Austin: huh'
Austin: in what update
Austin: it said it is fully updated
Roselyn: Please let me know the base band version and the current android version of the device. You can find them in applications>>settings>>about device.
Austin: baseband: g925vvru1aOE2
Austin: android 5.0.2
Roselyn: Thank you.
Roselyn: Thank you.
Roselyn: I would like to inform you that the there will be the next update patch for this issue as the Samsung is working on this issue.
Click to expand...
Click to collapse
I just received it yesterday at about noon. It has the 2016-07-01 security patch. I noticed after installing it my phone started lagging to a complete stop and rebooting for no reason, in somewhat of a soft loop. I factory reset it and upon restoring my apps found OperaMax to be the culprit as the rebooting issue started again once I opened it. It really sucks as I have a limited data plan and it would obviously last me much longer with OperaMax. I'm not sure who to contact about the issue (I don't think it's Opera's fault as it has worked fine before the update) so I thought I might share it here. OperaMax users be warned of the latest AT&T OTA.
I received it and haven't had any issues of course I don't use OperaMax. I also noticed we now have WIFI Calling
Sent from my LG-H820 using Tapatalk
Perhaps someone with the update can install OperaMax and verify if it causes the issue (don't worry, you should be able to uninstall it between reboots).
I installed Opera Max to see if it would freeze my phone and it did. Considering it's a vpn app maybe the security patch in the ota is what causes the phone to freeze up. Maybe contacting the app developers they can help solve the issue. Good luck!
Sent from my LG-H820 using Tapatalk
More info
So I received the update as well. After two hours after installation my phone would reboot every 10 to 20 minutes depending on what was active on the phone. I never used opera max. Well after 8 hours of that going on, somewhere in the middle of the night it managed to reset it self so I woke up to a bright white Welcome Screen. I clicked the next arrow and it restarted and went into a boot loop. After 5 failed boots it would pull back up the welcome screen and reboot again. It did that til the battery drain today. So when I got home I plugged it in and it allowed to set it up. So I call AT&T to complain, and they said well maybe it won't do it again. It rebooted as soon as they said that. They told me I needed to talk to LG so they transferred me to LG Customer Support. They were very rude but since then it hasn't restarted. The phone is crashing because the memory is getting fully used for some reason so I would check other apps as well!
TR3275 said:
So I received the update as well. After two hours after installation my phone would reboot every 10 to 20 minutes depending on what was active on the phone. I never used opera max. Well after 8 hours of that going on, somewhere in the middle of the night it managed to reset it self so I woke up to a bright white Welcome Screen. I clicked the next arrow and it restarted and went into a boot loop. After 5 failed boots it would pull back up the welcome screen and reboot again. It did that til the battery drain today. So when I got home I plugged it in and it allowed to set it up. So I call AT&T to complain, and they said well maybe it won't do it again. It rebooted as soon as they said that. They told me I needed to talk to LG so they transferred me to LG Customer Support. They were very rude but since then it hasn't restarted. The phone is crashing because the memory is getting fully used for some reason so I would check other apps as well!
Click to expand...
Click to collapse
Well H82011K is pretty terrible. It's far worse than ANY nightly rom I have ever flashed so that is a testament in itself. I would think one of the apps you previously had installed before the update eventually caused the phone to go to the s#!thouse because it is a very finicky piece of "official" s#-oftware... To reproduce the issue it may be painstaking, but try reinstalling the apps you had before one by one. That may help you pinpoint which one causes the fatal conflict.
I haven't been able to try. I reset through the "recovery" and when it comes to the welcome screen it may or may not crash but when I click the next arrow and goes to wifi it crashes and restarts. It sucks that I can't find the KDZ files so that I could just flash it back to the previous version.
---------- Post added at 04:57 PM ---------- Previous post was at 04:56 PM ----------
PHYCLOPSH said:
Well H82011K is pretty terrible. It's far worse than ANY nightly rom I have ever flashed so that is a testament in itself. I would think one of the apps you previously had installed before the update eventually caused the phone to go to the s#!thouse because it is a very finicky piece of "official" s#-oftware... To reproduce the issue it may be painstaking, but try reinstalling the apps you had before one by one. That may help you pinpoint which one causes the fatal conflict.
Click to expand...
Click to collapse
I haven't been able to try. I reset through the "recovery" and when it comes to the welcome screen it may or may not crash but when I click the next arrow and goes to wifi it crashes and restarts. It sucks that I can't find the KDZ files so that I could just flash it back to the previous version
TR3275 said:
I haven't been able to try. I reset through the "recovery" and when it comes to the welcome screen it may or may not crash but when I click the next arrow and goes to wifi it crashes and restarts. It sucks that I can't find the KDZ files so that I could just flash it back to the previous version.
---------- Post added at 04:57 PM ---------- Previous post was at 04:56 PM ----------
I haven't been able to try. I reset through the "recovery" and when it comes to the welcome screen it may or may not crash but when I click the next arrow and goes to wifi it crashes and restarts. It sucks that I can't find the KDZ files so that I could just flash it back to the previous version
Click to expand...
Click to collapse
That is the other problem a lot of us are having is that AT&T won't release a system dump for this phone and it would seem they have been doing so quite deliberately. I would suggest banging on their proverbial door as I have myself about H82011K. Perhaps if enough of us demand a Stock KDZ/TOT they will do the right thing and release one because they know deep down that people switch carriers when they do downright evil s#!t like this.
PHYCLOPSH said:
That is the other problem a lot of us are having is that AT&T won't release a system dump for this phone and it would seem they have been doing so quite deliberately. I would suggest banging on their proverbial door as I have myself about H82011K. Perhaps if enough of us demand a Stock KDZ/TOT they will do the right thing and release one because they know deep down that people switch carriers when they do evil s#!t like this.
Click to expand...
Click to collapse
When I called I asked about how to get it and they said they don't have access to it but lg should since they develop the software. So I called LG and they said they don't have access to because they don't develop the software. I love AT&T but I hate the carrier lock.
---------- Post added at 05:13 PM ---------- Previous post was at 04:18 PM ----------
PHYCLOPSH said:
Well H82011K is pretty terrible. It's far worse than ANY nightly rom I have ever flashed so that is a testament in itself. I would think one of the apps you previously had installed before the update eventually caused the phone to go to the s#!thouse because it is a very finicky piece of "official" s#-oftware... To reproduce the issue it may be painstaking, but try reinstalling the apps you had before one by one. That may help you pinpoint which one causes the fatal conflict.
Click to expand...
Click to collapse
So update on my situation. I do have the phone on and I was able to set it up. I haven't install nor updated the bloatware apps. I am posting this with my g5 actually. Anyways I let it die and I charged it back up. Put my sim card back in it. I didn't restore it as back up so I set it up as a new phone. So far so good keeping fingers cross.
TR3275 said:
When I called I asked about how to get it and they said they don't have access to it but lg should since they develop the software. So I called LG and they said they don't have access to because they don't develop the software. I love AT&T but I hate the carrier lock.
---------- Post added at 05:13 PM ---------- Previous post was at 04:18 PM ----------
So update on my situation. I do have the phone on and I was able to set it up. I haven't install nor updated the bloatware apps. I am posting this with my g5 actually. Anyways I let it die and I charged it back up. Put my sim card back in it. I didn't restore it as back up so I set it up as a new phone. So far so good keeping fingers cross.
Click to expand...
Click to collapse
Glad you got it up and running. Let us know if/ when it conks out again and what app you may have recently installed so it's publicly logged as another H82011K incompatibility.
Has anyone else noticed that the camera doesn't focus as fast or at all and that the GPS is very slow to lock after the update? Both were flawless until the update...has anyone else noticed this?
lilhaiti said:
Has anyone else noticed that the camera doesn't focus as fast or at all and that the GPS is very slow to lock after the update? Both were flawless until the update...has anyone else noticed this?
Click to expand...
Click to collapse
Perhaps. My cell signal is definitely worse since the update. Before it, I generally got 3-bar strength. After H82011K, it usually wallows around 1-bar and rarely it reaches 2.
PHYCLOPSH said:
Glad you got it up and running. Let us know if/ when it conks out again and what app you may have recently installed so it's publicly logged as another H82011K incompatibility.
Click to expand...
Click to collapse
Ok so it has been about 20 hours of use. It has restart once. I was using Facebook. The apps I have is Facebook, Twitter, Snapchat, Instagram, FB Messenger, System Information, and Easy Tether Pro. I uninstalled facebook.
So another update. The phone has been good all day but it has reached 28? battery and now it decides to restart and it can't stay on for more than 5 minutes without rebooting. I feel like it may not be reading the battery right or something. Also I can't quick charge now ????
TR3275 said:
So another update. The phone has been good all day but it has reached 28? battery and now it decides to restart and it can't stay on for more than 5 minutes without rebooting. I feel like it may not be reading the battery right or something. Also I can't quick charge now ????
Click to expand...
Click to collapse
Your situation seems pretty bad, I would try replacing the battery or proceed to send the phone back to LG for service.
I'm using the G5 ATT on Cricket. My current software version is H82010h. When I try to update it, it says I have the latest. Do I have to have an ATT sim in the phone to have the update work? Does the ATT Sim have to be an active one or any old ATT Sim can grab the update?
Thanks.
noodlenoggan said:
I'm using the G5 ATT on Cricket. My current software version is H82010h. When I try to update it, it says I have the latest. Do I have to have an ATT sim in the phone to have the update work? Does the ATT Sim have to be an active one or any old ATT Sim can grab the update?
Thanks.
Click to expand...
Click to collapse
Yes it has to have an active sim for AT&T OTA's because it's sent over-the-air by the carrier. It also requires wifi to download it. You can also try the LG Update Tool here http://lg-support-tool.en.lo4d.com to see if it will work.
Instructions: Download and install the*LG Mobile Support Tool on your computer. Open the*LG Mobile Support Tool software. Click*Install USB Driver. Double click your device model from the list. A new window will open showing the download progress of the USB driver. Click*OK*when the download is complete. Connect*your device to the computer with the USB cable. Click*Start Updating*to begin the update. The tool will check for updates, if update is*available it will automatically download and install the updates. The device will automatically restart once the update is complete.
Sent from my LG-H820 using Tapatalk
Help me I'm from Pakistan and not received any update "there is no any update for your phone"
krazyace35 said:
Yes it has to have an active sim for AT&T OTA's because it's sent over-the-air by the carrier. It also requires wifi to download it. You can also try the LG Update Tool here http://lg-support-tool.en.lo4d.com to see if it will work.
Instructions: Download and install the*LG Mobile Support Tool on your computer. Open the*LG Mobile Support Tool software. Click*Install USB Driver. Double click your device model from the list. A new window will open showing the download progress of the USB driver. Click*OK*when the download is complete. Connect*your device to the computer with the USB cable. Click*Start Updating*to begin the update. The tool will check for updates, if update is*available it will automatically download and install the updates. The device will automatically restart once the update is complete.
Sent from my LG-H820 using Tapatalk
Click to expand...
Click to collapse
lg h820 drivers r not available
now at h82020s
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
dougleto said:
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Click to expand...
Click to collapse
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
MAX 404 said:
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
Click to expand...
Click to collapse
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
blackhawk said:
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
Click to expand...
Click to collapse
Thanks! I know how to clear cache but not how to check for memory leaks. Do you have a tool you'd recommend to do that? And I had never heard of auto restart before, so thanks for that. I confirmed that it is NOT enabled (that would have been a face palm moment!).
dougleto said:
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
Click to expand...
Click to collapse
Is not easy , you just need to be methodic
See if you can find anything useful in the logs first
Reflash firmware , use home-csc , see if it help
Have you notice if the phone fails under any specific circumstances?
If that does not help and if you can really relate the problem with any specific app you may try to freeze or uninstall suspicious app and let it run for a day , Package disabler app is a good option , it is easy to enable or disable app but is not free, you could try this one , is a debloater tool , it allow you to disable app... may be easy that having to uninstall / install by hand
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
GillBates21 said:
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
Click to expand...
Click to collapse
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
dougleto said:
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
Click to expand...
Click to collapse
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
GillBates21 said:
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
Click to expand...
Click to collapse
So I'm curious why you think that means it's a software issue. If this isn't a widespread issue with the S21 and after we've both done a factory reset and still have the issue, that makes me think it could be a hardware issue. Of course, there could be some software incompatibility with an app that most people don't have installed or a bluetooth connection or something, which is why I really want to find a useful crash log (and find it rather absurb how hard it is to find a useful crash log on android, come on guys, it's a mature OS, some kind of crash log seems pretty basic!), because otherwise, it could be a ton of issues and I can't reproduce it. Ugh.
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
GillBates21 said:
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
Click to expand...
Click to collapse
Got it, that makes sense. I'm on t-mobile and just got an update this morning. We'll see if that improves anything because my device restarted 4 times yesterday
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
GillBates21 said:
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
Click to expand...
Click to collapse
How did you disable chrome and what other google stuff did you disable? (There's obviously quite a lot of google services that can't be disabled)
After the most recent monthly update, my phone has gone from rebooting multiple times/day to once every 2-3 days, which is more manageable but still super annoying. It is incredibly frustrating to me that there are no good tools to troubleshoot a crash (at least that I've ben able to find). Honestly, it's driven me to consider an iPhone for the first time in my life .
My trouble is back... I will be scheduling a fix with samsung soon so I can RMA it
Check the below link. This seems to be a hardware problem which got solved after Samsung replaced the motherboard.
Samsung Restart problem
So I bought this phone for my wife. Since I received the phone, after a day the phone started crashing whatever app she was on and then take you back to lock screen without having to go through a full restart process but it was definitely a restart as you would need to enter your pin again as opposed to fingerprints.
Since it was within 15 days of purchase I returned and reordered another one from Samsung, and to my surprise exact same issue. What are the odds of having two brand new phones having exact same issues.
This leads me to believe it must be a software issue. I just received this 2nd new phone last Friday.
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
dougleto said:
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
Click to expand...
Click to collapse
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
isiddiqi said:
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
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Click to collapse
Your issue sounds different to me. Mine definitely fully rebooted, I have no idea what is going on with yours, it sounds like your crashes are locking the phone or something, that could definitely be software. Good luck!
Hi guys.
I'm quite new here so forgive me if I put the post in the wrong place.
Let me try to describe my issues with my phone.
A couple months ago I got a new LG V60 from my wife (brand new but without warranty).
The first problem I noticed after a few days was that the fingerprint scanner wasn't working properly. I mean everyone can unlock my phone after a few tries placing finger on the scanner at an angle.
When I try to unlock the phone by fingerprint it takes ages (it's very difficult to unlock the phone for the first time). I was trying remove saved fingerprint and create a new one but the problems is still there.
Another problem is with losing signal from satellites when using navigation. I was trying Google maps, Sygic and TomTom and it's look like the Google works best but there is still problem with signal, quite often I get information about 'searching position'.
Next one is that the phone is freeze sometimes and I have to restart it to work properly. It's happening around once a week.
I was trying hard reset but it didn't fix it, then I downloaded the original firmware with android 10. I don't know if it helped because I got lots of updates and it ended up on the Android 12 again. At the beginning of use after this operation the phone was working better but after a couple of weeks the same problems came back.
I'd like to add if I want to do a back up I get information like this "the required google certificate has been deleted". On Android 10 this information wasn't appearing.
Do you have guys any idea what's wrong with this phone?
Thank you in advance.
emillo83 said:
Hi guys.
I'm quite new here so forgive me if I put the post in the wrong place.
Let me try to describe my issues with my phone.
A couple months ago I got a new LG V60 from my wife (brand new but without warranty).
The first problem I noticed after a few days was that the fingerprint scanner wasn't working properly. I mean everyone can unlock my phone after a few tries placing finger on the scanner at an angle.
When I try to unlock the phone by fingerprint it takes ages (it's very difficult to unlock the phone for the first time). I was trying remove saved fingerprint and create a new one but the problems is still there.
Another problem is with losing signal from satellites when using navigation. I was trying Google maps, Sygic and TomTom and it's look like the Google works best but there is still problem with signal, quite often I get information about 'searching position'.
Next one is that the phone is freeze sometimes and I have to restart it to work properly. It's happening around once a week.
I was trying hard reset but it didn't fix it, then I downloaded the original firmware with android 10. I don't know if it helped because I got lots of updates and it ended up on the Android 12 again. At the beginning of use after this operation the phone was working better but after a couple of weeks the same problems came back.
I'd like to add if I want to do a back up I get information like this "the required google certificate has been deleted". On Android 10 this information wasn't appearing.
Do you have guys any idea what's wrong with this phone?
Thank you in advance.
Click to expand...
Click to collapse
I also have the v600TM on Android 10. I have had no problems with the fingerprint except after the first time I unlocked the bootloader (see 1st post for the fix). I did not allow an update to Android 11 or 12. Maybe you should try the fingerprint on A10 for awhile before moving to 12.
Hopefully you don't have one of those Chinese refurbs pretending to be new!
AnnexedOne said:
I also have the v600TM on Android 10. I have had no problems with the fingerprint except after the first time I unlocked the bootloader (see 1st post for the fix). I did not allow an update to Android 11 or 12. Maybe you should try the fingerprint on A10 for awhile before moving to 12.
Hopefully you don't have one of those Chinese refurbs pretending to be new!
Click to expand...
Click to collapse
Hi
Thank you for the reply.
Maybe you right and I should try to use the phone on android 10 and see if it's works properly. I'll see what happens.
Do you know when android 13 will be available for V60?
As a owner of the V30, V40 I'm really disappointed of the V60 now.
emillo83 said:
Hi
Thank you for the reply.
Maybe you right and I should try to use the phone on android 10 and see if it's works properly. I'll see what happens.
Do you know when android 13 will be available for V60?
As a owner of the V30, V40 I'm really disappointed of the V60 now.
Click to expand...
Click to collapse
Hi,
You're welcome. When you are new to a forum or group, its like you are invisible.
My current main phone is the V30. The V60 has been more difficult than past phones to configure the way I want. When I installed TWRP a few months ago it was a DISASTER! Installing MicroG (to replace google play services) has also not worked out well. I have limited funds and I am beginning to wonder if the V60 was a good choice.
There is already an Android 13 beta for some versions of the V60.
The thing with V60 is that it is newer than V30. So a lot of fixes are not fully cooked. With LG gone from the scene, there is no incentive for developers to pursue it with any dedication. I don't know if TWRP will be fully built for this phone.
Audio_Lover said:
The thing with V60 is that it is newer than V30. So a lot of fixes are not fully cooked.
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Click to collapse
I do remember how slow the V30 was in the beginning. Now the V30 has a bunch of ROMs and an OFFICIAL LineageOS! I hope the V60 goes the same way. I doubt it, though.
Audio_Lover said:
I don't know if TWRP will be fully built for this phone.
Click to expand...
Click to collapse
I forgot to mention that I posted a possibly newer (than 3.6.0-11) version of TWRP for the V60:
TWRP 3.6.0-11
Here a updated recovery. All credit goes to @UnlockLG https://drive.google.com/file/d/1P-wc8aJ6zVDC1xiKfdTKfzGoh2kQHIPp/view?usp=sharing
forum.xda-developers.com
Hi guys
It's me again with another problem
As for the above problems that I wrote about, I decided not to do anything about it for now and patiently wait for the android 13 update and see what happens.
How happy I was when two days ago I received the opportunity to download the update.
The joy did not last long, as it turned out that I'm unable to download the update.
Previously, I got information like 'The phone is being use and update will be downloaded later' (or something similar). Now the update downloads for a while and pops up 'Installation problem' and cannot be downloaded (always in the same time). I restarted the phone, deleted apps, changed from WiFi to mobile data and still the same.
Do you have guys any ideas what can I do with it?
As far as I know the phone is from US (T-mobile) and I live in the UK.
Thank you in advance for your help
emillo83 said:
Hi guys
It's me again with another problem
As for the above problems that I wrote about, I decided not to do anything about it for now and patiently wait for the android 13 update and see what happens.
How happy I was when two days ago I received the opportunity to download the update.
The joy did not last long, as it turned out that I'm unable to download the update.
Previously, I got information like 'The phone is being use and update will be downloaded later' (or something similar). Now the update downloads for a while and pops up 'Installation problem' and cannot be downloaded (always in the same time). I restarted the phone, deleted apps, changed from WiFi to mobile data and still the same.
Do you have guys any ideas what can I do with it?
As far as I know the phone is from US (T-mobile) and I live in the UK.
Thank you in advance for your help
Click to expand...
Click to collapse
If you unlocked the bootloader, I hear that updates don't work.
AnnexedOne said:
If you unlocked the bootloader, I here that updates don't work.
Click to expand...
Click to collapse
Thank you for the reply.
How to check if the bootloader is unlocked?
As I said before I haven't done anything yet with the phone as I was waiting for the update but I'd like to check it, maybe the bootloader was already unlocked
emillo83 said:
How to check if the bootloader is unlocked?
Click to expand...
Click to collapse
When the phone is starting up (after being off or rebooting) it will say something like: This phone cannot be checked for corruption. Lock the bootloader.
If the bootloader is locked I suggest you backup before doing a factory reset.