I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
dougleto said:
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Click to expand...
Click to collapse
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
MAX 404 said:
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
Click to expand...
Click to collapse
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
blackhawk said:
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
Click to expand...
Click to collapse
Thanks! I know how to clear cache but not how to check for memory leaks. Do you have a tool you'd recommend to do that? And I had never heard of auto restart before, so thanks for that. I confirmed that it is NOT enabled (that would have been a face palm moment!).
dougleto said:
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
Click to expand...
Click to collapse
Is not easy , you just need to be methodic
See if you can find anything useful in the logs first
Reflash firmware , use home-csc , see if it help
Have you notice if the phone fails under any specific circumstances?
If that does not help and if you can really relate the problem with any specific app you may try to freeze or uninstall suspicious app and let it run for a day , Package disabler app is a good option , it is easy to enable or disable app but is not free, you could try this one , is a debloater tool , it allow you to disable app... may be easy that having to uninstall / install by hand
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
GillBates21 said:
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
Click to expand...
Click to collapse
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
dougleto said:
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
Click to expand...
Click to collapse
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
GillBates21 said:
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
Click to expand...
Click to collapse
So I'm curious why you think that means it's a software issue. If this isn't a widespread issue with the S21 and after we've both done a factory reset and still have the issue, that makes me think it could be a hardware issue. Of course, there could be some software incompatibility with an app that most people don't have installed or a bluetooth connection or something, which is why I really want to find a useful crash log (and find it rather absurb how hard it is to find a useful crash log on android, come on guys, it's a mature OS, some kind of crash log seems pretty basic!), because otherwise, it could be a ton of issues and I can't reproduce it. Ugh.
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
GillBates21 said:
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
Click to expand...
Click to collapse
Got it, that makes sense. I'm on t-mobile and just got an update this morning. We'll see if that improves anything because my device restarted 4 times yesterday
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
GillBates21 said:
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
Click to expand...
Click to collapse
How did you disable chrome and what other google stuff did you disable? (There's obviously quite a lot of google services that can't be disabled)
After the most recent monthly update, my phone has gone from rebooting multiple times/day to once every 2-3 days, which is more manageable but still super annoying. It is incredibly frustrating to me that there are no good tools to troubleshoot a crash (at least that I've ben able to find). Honestly, it's driven me to consider an iPhone for the first time in my life .
My trouble is back... I will be scheduling a fix with samsung soon so I can RMA it
Check the below link. This seems to be a hardware problem which got solved after Samsung replaced the motherboard.
Samsung Restart problem
So I bought this phone for my wife. Since I received the phone, after a day the phone started crashing whatever app she was on and then take you back to lock screen without having to go through a full restart process but it was definitely a restart as you would need to enter your pin again as opposed to fingerprints.
Since it was within 15 days of purchase I returned and reordered another one from Samsung, and to my surprise exact same issue. What are the odds of having two brand new phones having exact same issues.
This leads me to believe it must be a software issue. I just received this 2nd new phone last Friday.
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
dougleto said:
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
Click to expand...
Click to collapse
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
isiddiqi said:
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
Click to expand...
Click to collapse
Your issue sounds different to me. Mine definitely fully rebooted, I have no idea what is going on with yours, it sounds like your crashes are locking the phone or something, that could definitely be software. Good luck!
Related
Every time I reset or turn on my fone after shutting down, it will stuck at the logo boot up. It wasn't like that when I first bought the fone. Now it's getting worse and worse since the issue happens so frequently.
I have to take out the battery and put it back, then wait for about 3 to 5 mn before I turn the phone on.Then it would boot up as usual.
Is there anyone facing the same issue as I am? Any suggestion guys?
Are you experiencing excessive heat when this occurs? Also, can you give more info such as: does this happen only after recent charging or does it ever happen when the phone has been turned off for a long time? Was there any recent apps you installed or ROM changes when this started happening? Was there any potential damage done to the phone -dropped it, got it wet, or microwaved
When you say frequently, does that mean every time you restart? every other time? every five times?
Lastly, do you have any other issues/symptoms other than freezing at startup? Does the phone ever freeze during normal use?
i'd suggest you do a hard reset of your phone (hold down both vol up and vol down keys while powering on/resetting). that should fix the problem. if the problem still persists, it's probably some hardware faults.
Me too
My HD2 just started doing this too. It was fine for 7 weeks I have owned it. However, as described in this by OP, when doing soft reset would it would also get stuck on bootup logo. I'd have to remove the battery for a few minutes before it would bootup.
However, my HD2 also crashes and upon reboot then get stuck on bootup logo. It appears to crashes randomly eg not with any particular program or action.
I figured it was software issue so did hard reset. This worked fine. After hard reset the only software I loaded were Total Commander and Cookie Editor.
After Cookie Editor install I did soft reset and it got stuck on bootup logo. : (
So I did another hard reset but it hung up again upon reboot on bootup logo.
This appears to be a hardware issue. But has anyone else had same issue?
T-Mobile HD2
Stock ROM
Purchased July 6 2010 from Expansys
yes i am experiencing the same problem and i have uploded a video on youtube showing this! Yes my phone heats up when this happens..
Hi. I got this problem for quite sometime and am so used to taking out and putting back and taking out and putting back the batt.
But now I have another prob: my ringtone suddenly went soft and I now have to keep myself alert all the time to see if there's any incoming call or SMS.
I would like to do a hard reset but the question is: will it set my phone back to the stock ROM or still retain the updated version - 1.66.707.1?
Thanks in advance.
Stormrider75 said:
Hi. I got this problem for quite sometime and am so used to taking out and putting back and taking out and putting back the batt.
But now I have another prob: my ringtone suddenly went soft and I now have to keep myself alert all the time to see if there's any incoming call or SMS.
I would like to do a hard reset but the question is: will it set my phone back to the stock ROM or still retain the updated version - 1.66.707.1?
Thanks in advance.
Click to expand...
Click to collapse
It will retain whatever rom you are using
Htc Hd2 vodafone UK
HD2 issue
After some more searching it appears this is not uncommon for HD2. Its not clear to me if it is specific to T-Mobile HD2 or HD2 in general.
It appears to be a hardware issue. Although that is not 100% clear either. I find it hard to distinguish what some people report as 'freezing' which i believe is different to the issue described in this post which is 'hanging up' or 'getting stuck' on boot up screen - in my case it is the T-Mobile 'stick together' pink and white screen/logo.
(The 'freezing' issue that i believe is different to this 'getting stuck on bootup logo' issue appeared to have been resolved iwth new T-Mobile ROM - and I never experienced it on my HD2).
The resolution for getting stuck on bootup screen issue described here appears to have been to exchange HD2 (although some people exchanged up to 6 times and keep getting same issue!)
I think it is important to note that my HD2 performed fine for 7 weeks with lots of soft resets, hard resets, and lots of software installs (though no ROM reflashing) but within last week or so, start crashing randomly, then upon reboot get stuck on bootup screen/logo. This also became more frequent as time progressed. After doing hard reboot, the issue is now acute, eg it gets stuck on every reboot, and crashes more often.
This leads me to think some hardware has failed or degraded and is getting worse, maybe a connection/soldering etc?
However, is there any possibility that a ROM could 'degrade'? Can a ROM have a setting that is modifiable? (I know it is 'read only memory' but is it really?)
Anyways, love to hear from others on this issue.
Same problem here. Bought my HD2 in june. Cooked my own rom with Chucky's kitchen. Flashed different radios, hard resets, task 29 etc. Absolutely no problem. Worked fine for several weeks. But sometime it begun to freeze, auto resets, stuck at boot logo. It was getting worse. Even flashing stock rom it hungs at boot logo.
Now my HD2 is out for repair. Now waiting for returning. Hope they will change the motherboard.
several people have had their motherboards replaced and that has seemed to fix it for them. You'll probably have to fight with htc or your carrier, but should be able to get it replaced.
Hi guys. Another question:
I'm considering doing a hard reset. How do I store my messages before doing it? I can't seem to locate the folder that keeps all my messages.
TIA.
HD2 is an odd one
Thanks for replies. I really don't want to send it in .. but it will probably be the only way to resolve the issue. It will cost me courier there and back, and $20 'triage' fee .. total cost to me will be ~$100 just to have them look at it. Price of doing business I guess.
Anyways, I realized that one of my issues was that it was crashing when syncing. A little digging reveals that HTC Sense does something to all contacts when syncing first time putting a bit of html in contact notes field (weird but it is true .. its their way of reminding you bought an HTC phone?) So once I got it up and running, I disabled Sense and syncing went fine, no crashing.
(Btw, Sense also appears to do something with SMS msgs too so if you have lots it crashes on due to this reason too).
However, even with plain Jane MS today screen (eg not using Sense) it still crashed once on sync and again when listening to radio. Both times had to remove battery for few minutes before it would reboot without getting stuck at bootup logo.
But so far it seemed to be working 'better' without using Sense.
So, I re-enabled Sense to see what would happen and over a day it has crashed twice. I am going to see how it behaves for few days before sending it in as RMA repair.
Still, important point is that it was ok for 7 weeks, and then started crashing, more and more, even after hard reset, though some of issues may have been due to Sense (which is reported by many users).
It is still not a 'normal' thing for a $700 consumer device to have such erratic behaviour. So, given others have exchanged crashing handsets for new handset that has no issues points to underlying hardware issues as suggested above eg motherboard.
As comparison I also have HTC Diamond 2 which has been rock solid for 2 years of continuous use even with lots of software install, tweaking, reg hacks, etc.
Stormrider75 said:
Hi guys. Another question:
I'm considering doing a hard reset. How do I store my messages before doing it? I can't seem to locate the folder that keeps all my messages.
TIA.
Click to expand...
Click to collapse
I don't text a lot so i just hard reset without saving .. but do a quick search on on XDA for SMS backup or PIM backup .. during my searches I am sure i have seen a couple of utilities that do what you want.
genoki said:
I don't text a lot so i just hard reset without saving .. but do a quick search on on XDA for SMS backup or PIM backup .. during my searches I am sure i have seen a couple of utilities that do what you want.
Click to expand...
Click to collapse
Thanks. Btw I read before we can actually 'disable' Sense.
How do we do that?
Sense - go to Today
Go to Start - Settings
- iI you see the black HTC Settings (has 'Personalize' on top of items) then go to Menu and select 'All Settings' (this will show Windows Mobile's Settings. HTC Sense 'Settings' doesn't everything Windows Mobile Settings has or shows it differently)
- Select 'Today'
- Select the 'Items' tab in Today
- Check 'Windows Default' and click OK in top right.
This will 'swap' out HTC Sense 'today' with Windows Mobile standard Today screen and voila you will have 'disabled' HTC Sense and you are back to using Microsoft's Windows Mobile 6.5 version of Sense (not anywhere near as useful or neat-o to look at but hey they are pretty happy with it )
genoki said:
However, even with plain Jane MS today screen (eg not using Sense) it still crashed once on sync and again when listening to radio. Both times had to remove battery for few minutes before it would reboot without getting stuck at bootup logo.
But so far it seemed to be working 'better' without using Sense.
So, I re-enabled Sense to see what would happen and over a day it has crashed twice. I am going to see how it behaves for few days before sending it in as RMA repair.
Click to expand...
Click to collapse
Just by disabling Sense is not going to make it work. I had this problem with my HD2 also and without using Sense it seemed to be working (there were fewer crashes), but only for few days. My HD2 was getting worse day by day - it was not crashing only if it was not touched (it was crashing just cycling between Sense tabs or by initiating a call).
At repair center they told me (after three weeks of waiting) that the motherboard must to be changed.
Is it possible to damage it by flashing custom ROMs?
For me, this problem appeared after just one month of usage. I was flashed some custom ROMs.
Now, I have a new HD2 but I'm affraid to flash a custom ROM (at least in the near future).
I have my HD2 back. Took me 2 weeks, the repair center changed the motherboard and got an new IMEI.
Now all is working, no more stuck at bootlogo.
But i'm on stock rom (1.66) with 2.07 radio. No way to run Android with this radio. Hmm...
axman79 said:
Is it possible to damage it by flashing custom ROMs?
For me, this problem appeared after just one month of usage. I was flashed some custom ROMs.
Now, I have a new HD2 but I'm affraid to flash a custom ROM (at least in the near future).
Click to expand...
Click to collapse
I'm afraid as well to flash any custom rom now. For Android i need to HSPL and flash a 2.08 radio or greater to use it. But i'm stick on stock rom for sure.
I want to know as well if it possible to damage it by flashing customs roms ?
As i stated earlier, i flashed plenty of roms, doing task 29 etc., in the end stuck on bootlogo.
Thanks for the feedback on your repairs axman79 and Kalip. Btw, aside from courier cost there and back, did you have to pay the $30 'triage' fee or whatever they call it? Also, did they challenge your observations at all or did they just replace motherboard without question?
Yah, disabling Sense hasn't stopped my HD2 from crashing eith. Without using Sense it crashed several times while using Opera and more than a few times while syncing over the past three days. Also, it still gets stuck on reboot often, requiring battery to be removed for few minutes before rebooting.
So, guess I will send my HD2 in for RMA repair too (and wait for up to 3 weeks) and hope I get a functioning device in return.
Interesting though I didn't flash my HD2 but it went from 'good' to 'bad' in similar way that your two HD2's. From reading other posts around here on XDA and elsewhere it appears that HD2 motherboards fail with surprising frequency and for variety of reasons.
Would be nice to know if HD2 motherboards are unusually delicate and something physically breaks, or if there is some electrical operation, eg charging it on USB or unusual combination of button pushes that shorts something out?
The fact that battery has to be removed for few minutes in order to get thing to reboot hints that something requires charge to dissipate eg a component somehow 'locks up' which causes crash, and needs to be discharged by removing battery?
genoki said:
Thanks for the feedback on your repairs axman79 and Kalip. Btw, aside from courier cost there and back, did you have to pay the $30 'triage' fee or whatever they call it? Also, did they challenge your observations at all or did they just replace motherboard without question?
Click to expand...
Click to collapse
Was flashing stock rom with stock SPL, was at the shop where i bought it and they send it. I told them it stucks at bootlogo. Repair center changed motherboard without any question. Cost me nothing.
genoki said:
Also, it still gets stuck on reboot often, requiring battery to be removed for few minutes before rebooting.
Click to expand...
Click to collapse
Ja ja, same here.
genoki said:
So, guess I will send my HD2 in for RMA repair too (and wait for up to 3 weeks) and hope I get a functioning device in return.
Click to expand...
Click to collapse
Yes you will, but dont forget to flash back stock rom regarding SPL !
genoki said:
Interesting though I didn't flash my HD2 but it went from 'good' to 'bad' in similar way that your two HD2's. From reading other posts around here on XDA and elsewhere it appears that HD2 motherboards fail with surprising frequency and for variety of reasons.
Would be nice to know if HD2 motherboards are unusually delicate and something physically breaks, or if there is some electrical operation, eg charging it on USB or unusual combination of button pushes that shorts something out?
The fact that battery has to be removed for few minutes in order to get thing to reboot hints that something requires charge to dissipate eg a component somehow 'locks up' which causes crash, and needs to be discharged by removing battery?
Click to expand...
Click to collapse
I want to know as well !
hey guys. I am so glad I found this post! I have exact same issues ith my HD2, it's driving me nuts.
I kept sort of log and described my problems in this post: http://forum.xda-developers.com/showthread.php?t=712729
I think I have to send my HD2 for replacement or repair.
Can you please tell me how can I get my phone fixed/replaced?
I got the US T-Mobile version, but I don't have account in T-Mobile. Can I deal directly with HTC? Where do I have to call to get RMA number etc.
I would greatly appreciate your help!
KML
My Photon has been acting up today. It has frozen on a black screen four or five times, requiring a battery pull each time. Also a couple of random restarts. The same thing happened once yesterday, but it has come back with a vengeance today.
Anyone else experiencing this? Bad phone? Not rooted, updated prl/profile, etc. Been on the road, so no chance to try the MR, so I don't know if that would solve anything or not.
I'm a Sprint Launch Ambassador supporting the Photon. I have seen reboots on my own device but it was due to a 3rd party live wallpaper I had downloaded and was running. When I removed it, the device was stable again. Does your device do this in a factory reset state with nothing installed 3rd party app wise and no SD card?
never had that type of issue with mine
mattvalenz said:
I'm a Sprint Launch Ambassador supporting the Photon. I have seen reboots on my own device but it was due to a 3rd party live wallpaper I had downloaded and was running. When I removed it, the device was stable again. Does your device do this in a factory reset state with nothing installed 3rd party app wise and no SD card?
Click to expand...
Click to collapse
Matt - thanks for your quick response.
I am not running third party or live wallpapers. Just a pretty static experience.
I have installed quite a few apps, of course, but I haven't had the time, at the moment, to do a factory reset (and frankly, doing a factory reset is a pain, and I'd rather not have to do it). My installed program list is also pretty standard (Google apps, Facebook, Pandora, Angry Birds).
I do, however, have a SD card mounted, which I actually considered might be the problem. Is there any clue about why this might be causing the problem?
Interestingly, it hasn't happened in the past few hours.
Are there any reports of specific applications that are causing issues, or reports that this is a widespread problem? I could forgive it a bit more if it restarted more than hard crashed, but the lockups with no warning on my primary business phone are rather problematic.
Also, any word you might be able to give on updates that might come out in the next week or two?
My main concern is just that I don't have a bad piece of hardware. I love the phone - as something to make phone calls, it's one of the best pieces of hardware I've ever had. If it's an issue where I need to switch the phone out for a different one, I'm fine with doing that, but I'd like to know before the warranty runs out.
Me too
I just want to chime in and report that I have seen some random black screen lockups on my new Photon. It usually requires battery removal to fix, but once while I was trying to pry the back cover off (it's a very stubborn cover), the phone came back to life.
No SD card, stock wallpaper.
Google voice
Skype
Twitter
Google +
Swiftkey X
Lastpass
Locked up after five minutes off the charger this morning. For what it's worth, the phone seems to get very warm when it is locked, possibly indicating a high power/processor usage.
I don't know if others have experienced this as well.
Random lock twice today when I went to answer the phone..and one time at 6 AM it was my 84 year old mother who had fallen.
I saw the #, grabbed my wife's EPIC and called my mom.
This is not a good thing on a 2 day old phone.
Apply the leaked Maintenance Release. There's a thread in the Dev sub-forum.
Beknatok said:
Apply the leaked Maintenance Release. There's a thread in the Dev sub-forum.
Click to expand...
Click to collapse
Do you know if this actually solves the lockup issues?
LG-P760 stock Android 4.1.2
Only basic apps, FB, gmail etc.
1. Factory/hard reset
2. Works around 3-4 days perfectly, then starts to crash.
By crash I mean black screen, nothing helps, only battery pull.
3. After first crash, starts crashing more frequently. Happens only in standby.
Worst was today: If I start phone, log in, then it wont crash before I put it in standby. First time in standby, within 30 second, it had crashed.
twice crashed when someone tried to call me. Vibrated once, then crashed.
I would like to avoid replacing my phone.
Any ideas how to find the source of this problem? Any recommendations?
lamui said:
LG-P760 stock Android 4.1.2
Only basic apps, FB, gmail etc.
1. Factory/hard reset
2. Works around 3-4 days perfectly, then starts to crash.
By crash I mean black screen, nothing helps, only battery pull.
3. After first crash, starts crashing more frequently. Happens only in standby.
Worst was today: If I start phone, log in, then it wont crash before I put it in standby. First time in standby, within 30 second, it had crashed.
twice crashed when someone tried to call me. Vibrated once, then crashed.
I would like to avoid replacing my phone.
Any ideas how to find the source of this problem? Any recommendations?
Click to expand...
Click to collapse
I had the same problem with Vietnam Rom and it was the baseband. I changed to the baseband from ICS from a Rom of my country so I have Vietnam Rom+Original ICS baseband and everything works well.
Thanks.
Although, I understand it mostly is problem when you have unlocked bootloader.
I am running stock everything.
And they have problem with rebooting phone, mine crashes and freezes.
Weird is that it starts around third day of normal use.
I think I have to take on a quest with a warranty. Does anyone know, can I contact LG straight without the provider, where I bought the phone?
lamui said:
Thanks.
Although, I understand it mostly is problem when you have unlocked bootloader.
I am running stock everything.
And they have problem with rebooting phone, mine crashes and freezes.
Weird is that it starts around third day of normal use.
I think I have to take on a quest with a warranty. Does anyone know, can I contact LG straight without the provider, where I bought the phone?
Click to expand...
Click to collapse
You can.
lamui said:
Thanks.
Although, I understand it mostly is problem when you have unlocked bootloader.
I am running stock everything.
And they have problem with rebooting phone, mine crashes and freezes.
Weird is that it starts around third day of normal use.
I think I have to take on a quest with a warranty. Does anyone know, can I contact LG straight without the provider, where I bought the phone?
Click to expand...
Click to collapse
I haven't unlocked it. The problem was the same: SOD sleep of death, when the screen goes off you can't do anything but pull the battery.
But if you can use the warranty use it. You should find the warranty info in the box to know where send it in your city.
Sent from my LG-P768 using xda app-developers app
Thanks. I will search into it. Sleep of death is new expression for me.
I only have phone, it came from relatives who threw away receipt + box.
Luckily I managed to get new receipt from provider yesterday (I dont think they usually give out receipts twice), so now I can use local warranty.
Thanks everyone for replying. I will post update when I have final solution.
Since you are stock you might want to consider flashing the kdz to see if that helps. Good luck!
Sent from my LG-P769(20d) using the xda-developers app. If I helped you please hit the "thank you" button.
I'm having the exact same issue with mine. I've heard everything from "try a different SD card" to "factory reset," and nothing seems to permanently fix the issue. What I've found kind of sort of works is just reboot it a whole bunch until it finally comes up and doesn't do it any more. From there, I'm good to go until the battery runs out or I need to reboot it because all the bloatware is causing it to glitch. This usually means that I have to reboot my device 10+ times in a row every few days. Hopefully, you found a more viable fix than this.
neo1piv014 said:
I'm having the exact same issue with mine. I've heard everything from "try a different SD card" to "factory reset," and nothing seems to permanently fix the issue. What I've found kind of sort of works is just reboot it a whole bunch until it finally comes up and doesn't do it any more. From there, I'm good to go until the battery runs out or I need to reboot it because all the bloatware is causing it to glitch. This usually means that I have to reboot my device 10+ times in a row every few days. Hopefully, you found a more viable fix than this.
Click to expand...
Click to collapse
Hi
I managed to kind of solve this issue. Because I am not sure how, I haven't closed thread yet.
Anyway, I warranted device, they re-installed soft. Came back, same thing. After around weeks use, SOD. Factory reset. After that, things went interesting.
I tried not to leave it idle. Always had something running. I also had noticed by the time it never occurred when it was plugged in or music was playing.
One day it did it again, but I was in a hurry and just disregarded it. I did something(I was busy, maybe just plugged it in automatically?) and it came back up. It took like 10 sec for screen to start, but it did just wake up. And it haven't had crash ever since. I have no idea is this solution or is this just some coincidence and I am not keen to factory reset again, to see will it reoccur. It's my only phone
TLDR: Managed to get out of sleep of death, haven't reoccurred since.
Hi, I recently updated my phone to Android 4.4.4 and now I am having this issue: Every time the phone acquires a cell signal, GPS turns on about 10 seconds later and stays on for a long time. This happens even if the GPS and location services are turned off. As a result my battery drains in half the time that it used to. If I stop IQ Agent process, GPS icon immediately goes away until the next time phone reacquires the signal. This happens multiple times a day. I can easily reproduce the problem by toggling airplane mode. I don’t think it’s a conflict with any of the apps because the problem exists if I boot into safe mode. I called HTS but they never heard of it, said they will escalate the problem to the developers, but I don’t know if anything will be done. Does anyone else experiencing the same problem? My phone is not rooted and locked.
Thanks…
madelman99 said:
I called HTS but they never heard of it, said they will escalate the problem to the developers, but I don’t know if anything will be done.
Click to expand...
Click to collapse
That usually means nothing will be done.
I haven't heard of this. I typically recommend backing up your data, and doing a factory reset; as this often (although not always) clears up random bugs after an OTA. Smart of you to eliminate the possibility of 3rd party apps by trying Safe Mode. But there may still be some migrated user settings causing a conflict.
redpoint73 said:
That usually means nothing will be done.
I haven't heard of this. I typically recommend backing up your data, and doing a factory reset; as this often (although not always) clears up random bugs after an OTA.
Click to expand...
Click to collapse
I was hoping to figure this out without doing a factory reset. I know I am not the only one with this issue, I've seen others with the same problem on different forums...
redpoint73 said:
That usually means nothing will be done.
I haven't heard of this. I typically recommend backing up your data, and doing a factory reset; as this often (although not always) clears up random bugs after an OTA. Smart of you to eliminate the possibility of 3rd party apps by trying Safe Mode. But there may still be some migrated user settings causing a conflict.
Click to expand...
Click to collapse
Some (including myself) have noted that this has something to do with carrier IQ services.
GPS
I just got off the phone with ATT just yesterday, and I can confirm they are aware of the issue. But seeing how Lollipop is just around the corner, you might want to wait a bit, unless of course you're in dire straits.
o0RaidR0o said:
I just got off the phone with ATT just yesterday, and I can confirm they are aware of the issue. But seeing how Lollipop is just around the corner, you might want to wait a bit, unless of course you're in dire straits.
Click to expand...
Click to collapse
The HTC tech also said that Lollipop will be out soon, in fact he said they are in stage 2 testing (whatever that means). I just hope that the problem will not migrate to Lollipop.
I'm having a similar issue with my phone. Been sitting on my desk trying to charge, but it can't because the GPS is sucking away the battery.
Others over at AndroidCentral are complaining about the same thing.
Unfortunately I'm new here, so I can't post a link, but you can search for android central 494182-massive-battery-drain-gps-constantly
Also on Android Central: 494174-how-do-i-stop-my-gps-icon-flashing-att-htc-one-m8
Douglas_D said:
I'm having a similar issue with my phone. Been sitting on my desk trying to charge, but it can't because the GPS is sucking away the battery.
Click to expand...
Click to collapse
You can turn off the GPS by stopping IQ Agent Service. It should stay off until the cell data connection is lost.
I think everyone should call them so they know it is happening to a lot of people. Otherwise nothing will get done. I am surprised that there is not that much chatter out there. It was hard to even find forum discussions.
Funny I just posted the same question in the generic M8 Q and A section. I just noticed it too. My battery life has not been affected that I can see after going through the data. I've gone and disabled any app that uses the GPS service but it's still coming on so it's not an app or app update that I can tell. I guess I can wait until LP comes out.
So far so good since I've stopped IQ Agent Service. It hasn't popped back up and I've made 5 or 6 phone calls since then.
I think I solved it…
I think I solved it… I believe the app DriveMode was causing an issue. Here is what I think happened. When I got my phone a year ago, I immediately disabled few apps, DriveMode was one of them. I believe the recent update was designed to more closely interact with DriveMode and even though the app was disabled, it appeared that as soon as the phone acquired data connection, it tried to determine whether or not the user was moving. When I re-enabled the app, I disabled it internally (within the app) and I guess that told the OS not to bother determining if the user was moving anymore. Here are the steps: I re-enabled DriveMode, I then went to google play and updated it to the latest version, I opened the app and immediately noticed GPS icon turned on, the screen appeared telling me to enable GPS, I checked ignore check box and left the location service running in battery save mode. I closed the Drive mode app and left it along without disabling it. I did this yesterday and haven’t noticed GPS turning on even once since then.
I hope this helps everyone solve this annoying problem; please let me know if this works for anyone…
madelman99 said:
I think I solved it… I believe the app DriveMode was causing an issue. Here is what I think happened. When I got my phone a year ago, I immediately disabled few apps, DriveMode was one of them. I believe the recent update was designed to more closely interact with DriveMode and even though the app was disabled, it appeared that as soon as the phone acquired data connection, it tried to determine whether or not the user was moving. When I re-enabled the app, I disabled it internally (within the app) and I guess that told the OS not to bother determining if the user was moving anymore. Here are the steps: I re-enabled DriveMode, I then went to google play and updated it to the latest version, I opened the app and immediately noticed GPS icon turned on, the screen appeared telling me to enable GPS, I checked ignore check box and left the location service running in battery save mode. I closed the Drive mode app and left it along without disabling it. I did this yesterday and haven’t noticed GPS turning on even once since then.
I hope this helps everyone solve this annoying problem; please let me know if this works for anyone…
Click to expand...
Click to collapse
I like this idea -
However, I was able to get rid of this issue by disabling the carrier IQ service. I did this using an application called Disable Service from the Google Play store.
Works like a charm, and has the added advantage of disabling the IQ service intrusion.
DanGeorges said:
However, I was able to get rid of this issue by disabling the carrier IQ service. I did this using an application called Disable Service from the Google Play store.
Works like a charm, and has the added advantage of disabling the IQ service intrusion.
Click to expand...
Click to collapse
Unfortunately this only will work on rooted phones, mine is not.
madelman99 said:
Unfortunately this only will work on rooted phones, mine is not.
Click to expand...
Click to collapse
Just want to throw my $0.02 in here....I'm having hte same issues noted in the thread, and it's murdering my battery life. I typically get 24-30 hours of battery life easily on this phone, but now if i dont spend all day killing IQ Agent, i get about 7. I can't root my M8 due to some work restrictions, so it's all manual IQ Agent task killing fo rme. although I was EXTREMELY active yesterday in killing the service ~30 times throughout the day yesterday, Android System (where IQ Agent lies) still managed to run 2hr 24 minutes of GPS on, according to two different battery/service monitoring apps. This, mind you, all occurred without my actual GPS toggle ever being switched on.
I'm waiting for a call back from HTC, and AT&T punted completely and denied any knowledge of why it would happen (although ironically offering to remote into my phone to "diagnose" the issue, which I could not do becuase I was in transit when I called and they required I remain stationary...)
I'm 100% convinced it's entirely due to the IQ Agent task, or another involuntary watchdog service trigging IQ agent. This task is started under at least two distinct condition, with no fail:
my phone goes between 4G and LTE (Subway, between towers/coverage zones, all flipping day long in my concrete-and-steel office building...)
I make or receive a phone call (can feel teh phone get hot in ~2 minutes while on the phone).
switching in or out of airplane mode (which is really an extension of #1).
I love my M8 like crazy, but I cannot wait until my next phone because I absolutely refuse to purchase anything associated with a cell carrier ever again. Fvck that.
Agreed...DriveMode part of the problem
madelman99 said:
I think I solved it… I believe the app DriveMode was causing an issue. Here is what I think happened. When I got my phone a year ago, I immediately disabled few apps, DriveMode was one of them. I believe the recent update was designed to more closely interact with DriveMode and even though the app was disabled, it appeared that as soon as the phone acquired data connection, it tried to determine whether or not the user was moving. When I re-enabled the app, I disabled it internally (within the app) and I guess that told the OS not to bother determining if the user was moving anymore. Here are the steps: I re-enabled DriveMode, I then went to google play and updated it to the latest version, I opened the app and immediately noticed GPS icon turned on, the screen appeared telling me to enable GPS, I checked ignore check box and left the location service running in battery save mode. I closed the Drive mode app and left it along without disabling it. I did this yesterday and haven’t noticed GPS turning on even once since then.
I hope this helps everyone solve this annoying problem; please let me know if this works for anyone…
Click to expand...
Click to collapse
Agreed. I mostly followed these steps by downloading the latest DriveMode, walking through DriveMode setup, then disabling DriveMode and then stopping the IQ Agent Service. SInce then, GPS has performed as it should, only on demand. I did notice that when switching from mobile to a wi-fi network that requires a sign in that the GPS fires up. But again, killing the service stops the random GPS after logging into the wi-fi. So overall, much better than the constant on/off, but still ATT needs to resolve this at some point.
Have a carrieriq blocked/inactive build in testing so we shall see if it is indeed the culprit by end of day.
I've been testing this build for a couple of days now, and so far the GPS has stayed off like a good little app should. It only turns on when I expect.
Update/Reply From AT&T as of 03/23
Finally!!! An admission from AT&T that they jacked up our phones with their software update back in January. It's only taken a month and a half, 4 calls to text support, 3 attempts to reach their urgent care department (by the way... they are completely incompetent. They call from an unknown number, I normally don't answer but I also couldn't answer anyway due to being at work. They leave a message requesting you call a number in KY and leave a message. Left a message on two different occasions and provided the days and hours they could reach me. Of course they call whenever they want and the process starts all over) in addition to all this, I filed a complaint with the Better Business Bureau that resulted in a call back from a corporate executive. Now the only problem is they don't have a solution for the issue yet and probably won't do anything with the Lollipop update that "SHOULD" be released within the next 15 days. No one should have to go through this but I honestly think everyone should file a BBB complaint just to show AT&T a lesson.
Rebel3085 said:
Finally!!! An admission from AT&T that they jacked up our phones with their software update back in January. It's only taken a month and a half, 4 calls to text support, 3 attempts to reach their urgent care department (by the way... they are completely incompetent. They call from an unknown number, I normally don't answer but I also couldn't answer anyway due to being at work. They leave a message requesting you call a number in KY and leave a message. Left a message on two different occasions and provided the days and hours they could reach me. Of course they call whenever they want and the process starts all over) in addition to all this, I filed a complaint with the Better Business Bureau that resulted in a call back from a corporate executive. Now the only problem is they don't have a solution for the issue yet and probably won't do anything with the Lollipop update that "SHOULD" be released within the next 15 days. No one should have to go through this but I honestly think everyone should file a BBB complaint just to show AT&T a lesson.
Click to expand...
Click to collapse
So - was it Carrier IQ? Did they say what was going on?
I know they said they don't have a solution, but it would be useful to know what is causing this. I found that disabling the carrier iq service does the trick, and WNC's ROM, which has it disabled by default, also does the trick.
Thanks for the update. My phone started doing the GPS thing a couple of weeks ago and my battery life has been shot.
The weirdest thing is that my issues only started 2 weeks ago, instead of when the update occurred in January, so ATT must be doing something weird on their network as well
So I'm having this very strange yet pretty awkward to recreate issue, where the phone will freeze on certain apps, mostly ones that require storage (camera, gallery, settings, etc). It will freeze for a good minute or so before either finishing its task, saying the app is not responding and asking me to wait or close, or it will just forget the task completely.
The most noticeable instance regarding this is when I simply try to take photos with the camera. When I've taken a good 5-10 photos at least, I go to the gallery and I don't see my pictures there. Okay, so I go back to the camera to try take more pictures - it's frozen. The camera still moves but the shooting/recording button(s) don't do anything. I wait a while - gallery opens automatically either with my photos there or not, it's really indecisive as to when and if it will keep the photos or videos I took.
I have already returned the phone to Samsung who claimed the issue was repaired after it being returned only 1-2 working days of me sending it (suspicious?) whilst I have a feeling all they did was factory reset the phone (even though I already did this - as I wrote such on a form I had to fill out, print and send with the phone physically). I mentioned the issue in great detail and how to recreate it but it seems Samsung can't even fix an issue on their own device.
However in all fairness to Samsung, it is very hard to recreate after a factory reset. It does only seem to happen when the internal memory is actually being used, as I found out when I put all my music back onto the phone. Currently my phone is full of around 90GB worth of music (the device has 128GB storage, so it's definitely not full, close to full, nor should it give any reason for apps to freeze) and absolutely no custom apps installed whatsoever (as I was told not to install anything from the Play Store during return of the phone to Samsung - even though they factory reset it once again anyway). I noticed after receiving the phone back today after I put my music back onto it that the apps started freezing up again. So the issue is still occurring.
This does seem to have only started happening since an Android update though (to 6.0.1 I believe?) or it genuinely might just be a hardware fault that Samsung is not diagnosing. But if anyone is able to help me diagnose it (or possibly resolve it) so I can prove to Samsung there is an issue with the device itself, that would be greatly appreciated! Thanks a lot for reading
Have you found a solution bro????
ImperoDroider said:
Have you found a solution bro????
Click to expand...
Click to collapse
I ended up RMA'ing the phone to Samsung and they said there was no issue with the phone.
Apparently some app is causing the freezing as the issue seems to be non-existent (or at least very infrequent) when the phone as no apps from the play store installed on it. Didn't really find the time either to test it for a long period without any play store apps installed because, frankly, what's the point of a smartphone without being able to use it for the apps you merely use the smartphone for?
I just upgraded to an S7 instead and currently it's running fine with the same apps (internal memory 32gb, external memory 128gb). Haven't had a single freezing issue with the camera or anything since purchase.
Terrum said:
I ended up RMA'ing the phone to Samsung and they said there was no issue with the phone.
Apparently some app is causing the freezing as the issue seems to be non-existent (or at least very infrequent) when the phone as no apps from the play store installed on it. Didn't really find the time either to test it for a long period without any play store apps installed because, frankly, what's the point of a smartphone without being able to use it for the apps you merely use the smartphone for?
I just upgraded to an S7 instead and currently it's running fine with the same apps (internal memory 32gb, external memory 128gb). Haven't had a single freezing issue with the camera or anything since purchase.
Click to expand...
Click to collapse
But I'm still dying here bro. Wasted my salary of 3 months to by this piece of S##it and now I'm lost.
Thank you for your kind reply bro :good::good:
ImperoDroider said:
But I'm still dying here bro. Wasted my salary of 3 months to by this piece of S##it and now I'm lost.
Thank you for your kind reply bro :good::good:
Click to expand...
Click to collapse
Did you try what I did? Which is to hard reset (re-install) the phone. Try use it without any apps installed for a while and see if the issue still persists.
If it does still persist when you have no apps installed, go ahead and RMA it. It should still be under warranty if you only bought it recently. Even if it's not, shouldn't cost too much to fix it (hopefully).
ImperoDroider said:
But I'm still dying here bro. Wasted my salary of 3 months to by this piece of S##it and now I'm lost.
Thank you for your kind reply bro :good::good:
Click to expand...
Click to collapse
Boot to safe mode and leave it like that for a while. If there is no freezing or crashing then it's caused by a 3rd party app. If freezing and hanging occurs it's faulty emmc.