Every time I reset or turn on my fone after shutting down, it will stuck at the logo boot up. It wasn't like that when I first bought the fone. Now it's getting worse and worse since the issue happens so frequently.
I have to take out the battery and put it back, then wait for about 3 to 5 mn before I turn the phone on.Then it would boot up as usual.
Is there anyone facing the same issue as I am? Any suggestion guys?
Are you experiencing excessive heat when this occurs? Also, can you give more info such as: does this happen only after recent charging or does it ever happen when the phone has been turned off for a long time? Was there any recent apps you installed or ROM changes when this started happening? Was there any potential damage done to the phone -dropped it, got it wet, or microwaved
When you say frequently, does that mean every time you restart? every other time? every five times?
Lastly, do you have any other issues/symptoms other than freezing at startup? Does the phone ever freeze during normal use?
i'd suggest you do a hard reset of your phone (hold down both vol up and vol down keys while powering on/resetting). that should fix the problem. if the problem still persists, it's probably some hardware faults.
Me too
My HD2 just started doing this too. It was fine for 7 weeks I have owned it. However, as described in this by OP, when doing soft reset would it would also get stuck on bootup logo. I'd have to remove the battery for a few minutes before it would bootup.
However, my HD2 also crashes and upon reboot then get stuck on bootup logo. It appears to crashes randomly eg not with any particular program or action.
I figured it was software issue so did hard reset. This worked fine. After hard reset the only software I loaded were Total Commander and Cookie Editor.
After Cookie Editor install I did soft reset and it got stuck on bootup logo. : (
So I did another hard reset but it hung up again upon reboot on bootup logo.
This appears to be a hardware issue. But has anyone else had same issue?
T-Mobile HD2
Stock ROM
Purchased July 6 2010 from Expansys
yes i am experiencing the same problem and i have uploded a video on youtube showing this! Yes my phone heats up when this happens..
Hi. I got this problem for quite sometime and am so used to taking out and putting back and taking out and putting back the batt.
But now I have another prob: my ringtone suddenly went soft and I now have to keep myself alert all the time to see if there's any incoming call or SMS.
I would like to do a hard reset but the question is: will it set my phone back to the stock ROM or still retain the updated version - 1.66.707.1?
Thanks in advance.
Stormrider75 said:
Hi. I got this problem for quite sometime and am so used to taking out and putting back and taking out and putting back the batt.
But now I have another prob: my ringtone suddenly went soft and I now have to keep myself alert all the time to see if there's any incoming call or SMS.
I would like to do a hard reset but the question is: will it set my phone back to the stock ROM or still retain the updated version - 1.66.707.1?
Thanks in advance.
Click to expand...
Click to collapse
It will retain whatever rom you are using
Htc Hd2 vodafone UK
HD2 issue
After some more searching it appears this is not uncommon for HD2. Its not clear to me if it is specific to T-Mobile HD2 or HD2 in general.
It appears to be a hardware issue. Although that is not 100% clear either. I find it hard to distinguish what some people report as 'freezing' which i believe is different to the issue described in this post which is 'hanging up' or 'getting stuck' on boot up screen - in my case it is the T-Mobile 'stick together' pink and white screen/logo.
(The 'freezing' issue that i believe is different to this 'getting stuck on bootup logo' issue appeared to have been resolved iwth new T-Mobile ROM - and I never experienced it on my HD2).
The resolution for getting stuck on bootup screen issue described here appears to have been to exchange HD2 (although some people exchanged up to 6 times and keep getting same issue!)
I think it is important to note that my HD2 performed fine for 7 weeks with lots of soft resets, hard resets, and lots of software installs (though no ROM reflashing) but within last week or so, start crashing randomly, then upon reboot get stuck on bootup screen/logo. This also became more frequent as time progressed. After doing hard reboot, the issue is now acute, eg it gets stuck on every reboot, and crashes more often.
This leads me to think some hardware has failed or degraded and is getting worse, maybe a connection/soldering etc?
However, is there any possibility that a ROM could 'degrade'? Can a ROM have a setting that is modifiable? (I know it is 'read only memory' but is it really?)
Anyways, love to hear from others on this issue.
Same problem here. Bought my HD2 in june. Cooked my own rom with Chucky's kitchen. Flashed different radios, hard resets, task 29 etc. Absolutely no problem. Worked fine for several weeks. But sometime it begun to freeze, auto resets, stuck at boot logo. It was getting worse. Even flashing stock rom it hungs at boot logo.
Now my HD2 is out for repair. Now waiting for returning. Hope they will change the motherboard.
several people have had their motherboards replaced and that has seemed to fix it for them. You'll probably have to fight with htc or your carrier, but should be able to get it replaced.
Hi guys. Another question:
I'm considering doing a hard reset. How do I store my messages before doing it? I can't seem to locate the folder that keeps all my messages.
TIA.
HD2 is an odd one
Thanks for replies. I really don't want to send it in .. but it will probably be the only way to resolve the issue. It will cost me courier there and back, and $20 'triage' fee .. total cost to me will be ~$100 just to have them look at it. Price of doing business I guess.
Anyways, I realized that one of my issues was that it was crashing when syncing. A little digging reveals that HTC Sense does something to all contacts when syncing first time putting a bit of html in contact notes field (weird but it is true .. its their way of reminding you bought an HTC phone?) So once I got it up and running, I disabled Sense and syncing went fine, no crashing.
(Btw, Sense also appears to do something with SMS msgs too so if you have lots it crashes on due to this reason too).
However, even with plain Jane MS today screen (eg not using Sense) it still crashed once on sync and again when listening to radio. Both times had to remove battery for few minutes before it would reboot without getting stuck at bootup logo.
But so far it seemed to be working 'better' without using Sense.
So, I re-enabled Sense to see what would happen and over a day it has crashed twice. I am going to see how it behaves for few days before sending it in as RMA repair.
Still, important point is that it was ok for 7 weeks, and then started crashing, more and more, even after hard reset, though some of issues may have been due to Sense (which is reported by many users).
It is still not a 'normal' thing for a $700 consumer device to have such erratic behaviour. So, given others have exchanged crashing handsets for new handset that has no issues points to underlying hardware issues as suggested above eg motherboard.
As comparison I also have HTC Diamond 2 which has been rock solid for 2 years of continuous use even with lots of software install, tweaking, reg hacks, etc.
Stormrider75 said:
Hi guys. Another question:
I'm considering doing a hard reset. How do I store my messages before doing it? I can't seem to locate the folder that keeps all my messages.
TIA.
Click to expand...
Click to collapse
I don't text a lot so i just hard reset without saving .. but do a quick search on on XDA for SMS backup or PIM backup .. during my searches I am sure i have seen a couple of utilities that do what you want.
genoki said:
I don't text a lot so i just hard reset without saving .. but do a quick search on on XDA for SMS backup or PIM backup .. during my searches I am sure i have seen a couple of utilities that do what you want.
Click to expand...
Click to collapse
Thanks. Btw I read before we can actually 'disable' Sense.
How do we do that?
Sense - go to Today
Go to Start - Settings
- iI you see the black HTC Settings (has 'Personalize' on top of items) then go to Menu and select 'All Settings' (this will show Windows Mobile's Settings. HTC Sense 'Settings' doesn't everything Windows Mobile Settings has or shows it differently)
- Select 'Today'
- Select the 'Items' tab in Today
- Check 'Windows Default' and click OK in top right.
This will 'swap' out HTC Sense 'today' with Windows Mobile standard Today screen and voila you will have 'disabled' HTC Sense and you are back to using Microsoft's Windows Mobile 6.5 version of Sense (not anywhere near as useful or neat-o to look at but hey they are pretty happy with it )
genoki said:
However, even with plain Jane MS today screen (eg not using Sense) it still crashed once on sync and again when listening to radio. Both times had to remove battery for few minutes before it would reboot without getting stuck at bootup logo.
But so far it seemed to be working 'better' without using Sense.
So, I re-enabled Sense to see what would happen and over a day it has crashed twice. I am going to see how it behaves for few days before sending it in as RMA repair.
Click to expand...
Click to collapse
Just by disabling Sense is not going to make it work. I had this problem with my HD2 also and without using Sense it seemed to be working (there were fewer crashes), but only for few days. My HD2 was getting worse day by day - it was not crashing only if it was not touched (it was crashing just cycling between Sense tabs or by initiating a call).
At repair center they told me (after three weeks of waiting) that the motherboard must to be changed.
Is it possible to damage it by flashing custom ROMs?
For me, this problem appeared after just one month of usage. I was flashed some custom ROMs.
Now, I have a new HD2 but I'm affraid to flash a custom ROM (at least in the near future).
I have my HD2 back. Took me 2 weeks, the repair center changed the motherboard and got an new IMEI.
Now all is working, no more stuck at bootlogo.
But i'm on stock rom (1.66) with 2.07 radio. No way to run Android with this radio. Hmm...
axman79 said:
Is it possible to damage it by flashing custom ROMs?
For me, this problem appeared after just one month of usage. I was flashed some custom ROMs.
Now, I have a new HD2 but I'm affraid to flash a custom ROM (at least in the near future).
Click to expand...
Click to collapse
I'm afraid as well to flash any custom rom now. For Android i need to HSPL and flash a 2.08 radio or greater to use it. But i'm stick on stock rom for sure.
I want to know as well if it possible to damage it by flashing customs roms ?
As i stated earlier, i flashed plenty of roms, doing task 29 etc., in the end stuck on bootlogo.
Thanks for the feedback on your repairs axman79 and Kalip. Btw, aside from courier cost there and back, did you have to pay the $30 'triage' fee or whatever they call it? Also, did they challenge your observations at all or did they just replace motherboard without question?
Yah, disabling Sense hasn't stopped my HD2 from crashing eith. Without using Sense it crashed several times while using Opera and more than a few times while syncing over the past three days. Also, it still gets stuck on reboot often, requiring battery to be removed for few minutes before rebooting.
So, guess I will send my HD2 in for RMA repair too (and wait for up to 3 weeks) and hope I get a functioning device in return.
Interesting though I didn't flash my HD2 but it went from 'good' to 'bad' in similar way that your two HD2's. From reading other posts around here on XDA and elsewhere it appears that HD2 motherboards fail with surprising frequency and for variety of reasons.
Would be nice to know if HD2 motherboards are unusually delicate and something physically breaks, or if there is some electrical operation, eg charging it on USB or unusual combination of button pushes that shorts something out?
The fact that battery has to be removed for few minutes in order to get thing to reboot hints that something requires charge to dissipate eg a component somehow 'locks up' which causes crash, and needs to be discharged by removing battery?
genoki said:
Thanks for the feedback on your repairs axman79 and Kalip. Btw, aside from courier cost there and back, did you have to pay the $30 'triage' fee or whatever they call it? Also, did they challenge your observations at all or did they just replace motherboard without question?
Click to expand...
Click to collapse
Was flashing stock rom with stock SPL, was at the shop where i bought it and they send it. I told them it stucks at bootlogo. Repair center changed motherboard without any question. Cost me nothing.
genoki said:
Also, it still gets stuck on reboot often, requiring battery to be removed for few minutes before rebooting.
Click to expand...
Click to collapse
Ja ja, same here.
genoki said:
So, guess I will send my HD2 in for RMA repair too (and wait for up to 3 weeks) and hope I get a functioning device in return.
Click to expand...
Click to collapse
Yes you will, but dont forget to flash back stock rom regarding SPL !
genoki said:
Interesting though I didn't flash my HD2 but it went from 'good' to 'bad' in similar way that your two HD2's. From reading other posts around here on XDA and elsewhere it appears that HD2 motherboards fail with surprising frequency and for variety of reasons.
Would be nice to know if HD2 motherboards are unusually delicate and something physically breaks, or if there is some electrical operation, eg charging it on USB or unusual combination of button pushes that shorts something out?
The fact that battery has to be removed for few minutes in order to get thing to reboot hints that something requires charge to dissipate eg a component somehow 'locks up' which causes crash, and needs to be discharged by removing battery?
Click to expand...
Click to collapse
I want to know as well !
hey guys. I am so glad I found this post! I have exact same issues ith my HD2, it's driving me nuts.
I kept sort of log and described my problems in this post: http://forum.xda-developers.com/showthread.php?t=712729
I think I have to send my HD2 for replacement or repair.
Can you please tell me how can I get my phone fixed/replaced?
I got the US T-Mobile version, but I don't have account in T-Mobile. Can I deal directly with HTC? Where do I have to call to get RMA number etc.
I would greatly appreciate your help!
KML
Related
Hi everyone!
I would just like to receive some user experience since I haven't found anything on the net or forums.
The thing is, my HD2 (HSPL 3, Radio 2.12.50, ROM Energy 6.5), after months of tests and fun, freezed as usual (like a normal WinMo) but this time did not start up after a battery removal ( or a soft reset button).
The first two startups were followed by an 8 vibrates code than nothing. I've removed a battery and tried to boot again but this time nothing happened.
The only action I can hear is the starting of the vibration motor while trying a Hard reset. No charging, no leds are working nothing.
Seems that BIOS encounters an error and stops, but where can I find to what error the 8 vibs code is related?
Any help, resolved identical story or information would be highly appreciated.
bootloader is work ?
Hi, thanks for your reply,
Can't exactly tell you if the boot is summarized before or after a bootloader starts.
From my point of view, it seems that he freezes on some BIOS check.
I tried to boot in both normal mode and hard reset but he freezes even before the screen is loaded. He only starts to vibrate (makes a little noise) than nothing.
I hope it's a hardware problem not some junky app that damaged the BIOS (if any)/xSPL so that I can even try to use my guarantee hoping that they will not know what kind of OS I have on it.
Regards
I've had the same issue but I think mine vibrated 7 times. After pulling the battery and letting it cool a few min it fired up fine.
TKhawk01 said:
I've had the same issue but I think mine vibrated 7 times. After pulling the battery and letting it cool a few min it fired up fine.
Click to expand...
Click to collapse
Yeah, seems it is some kind of an overheating issue. I've tried to cooled it down but seems that the heat already damaged something.
I've put it on reparation under warranty. Just crossing fingers they will not find out about the cooked ROM or the HSPL that was on it..
Anyway, thanks for helps guys. Will keep you updated about the resolution if any.
Regards
I too have this issue.
1 vibration when phone powers on, followed by 7 vibrations in a row (8 in total)
It seems to happen whenever I use Android for extended periods of time (15min+ Android freezes and then when resetting it occurs) and is becoming more frequent.
Worked out that it was heat related, but not sure if its worth restoring windows and returning for warranty repair. Are there any easy ways to replicate in Windows? How did you go cthulhu0dyssey with the warranty repair did it solve your issues?
Also can anyone point me into the right direction on the easiest way to restore windows on the device, if that is what I end up having to do?
SPL: 2.08.HSPL (HSPL3)
ROM: Energy Leo COM2
Radio: 2.15.50.14
Android: MCCM SE V3.4 (SD) (http://forum.xda-developers.com/showthread.php?t=841644)
mullaly said:
I too have this issue.
1 vibration when phone powers on, followed by 7 vibrations in a row (8 in total)
It seems to happen whenever I use Android for extended periods of time (15min+ Android freezes and then when resetting it occurs) and is becoming more frequent.
Worked out that it was heat related, but not sure if its worth restoring windows and returning for warranty repair. Are there any easy ways to replicate in Windows? How did you go cthulhu0dyssey with the warranty repair did it solve your issues?
Also can anyone point me into the right direction on the easiest way to restore windows on the device, if that is what I end up having to do?
Click to expand...
Click to collapse
Would be really convenient to try helping you with this problem if you specify your ROM, Radio, SPL, Android version/type (SD/NAND).
[The Punisher] said:
Would be really convenient to try helping you with this problem if you specify your ROM, Radio, SPL, Android version/type (SD/NAND).
Click to expand...
Click to collapse
Sorry, knew I forgot something, edited original post. Another thing to add is that when it happens if I pull the battery out and wait a couple of mins it powers on fine and boots into Windows/Android with no problems.
Just thought I'd send a follow up post.
I removed Android and loaded back windows mobile. After a while it just keeps rebooting until the phone will no longer turn on until it cools down.
Heat seems to be the cause. Guess its back to the shop!
Just thought I'd add an additional comment to say I got the phone back from repair, reinstalled android and now the problem has gone away.
Update here!
Hi guys,
Same here, Leo came back form the repair (completely new hardware + SPL 3.03) saying that there was an known issue with one conductor. Whatever...
Was glad to find out Cotulla rolled-out HSPL 4 so I can finally enjoy Android from internal memory, though I hope overheating issues were solved 'cos I don't think they'll give me a warranty repair for the 4th time ...
Hi,
Can anybody help me with this? My gps keeps failing. A reboot sometimes works, I've tried running quick gps but this makes no difference, Sometimes it will reboot itself after it fails (sometimes repeatedly!!) normally when using copilot 8. It doesn't seem to be an issue with copilot as google maps and chartcross gps also fail to work.
rom htc 3.14.405.2(04666)wwe date 29/09/2010
radio 2.15.50.14
protocol 15.42.50.11U
os 5.2.21913(21913.5.0.94)
many thanks
Does it fail in all usage situations (indoor, outdoor)?
Do you use Quick GPS?
Did you try another Radio ROM?
tictac0566 said:
Does it fail in all usage situations (indoor, outdoor)?
Do you use Quick GPS?
Did you try another Radio ROM?
Click to expand...
Click to collapse
Yes
Yes
No, I've not changed radio.
I tried again last night. Co pilot worked for a minute or so then lost gps, then "gps back, determining position..." then rebooted itself, repeatedly and did freeze on boot up once. I soft reset it and tried google maps, it found no sats and rebooted itself, tried again and it was ok for about 10 minutes on copilot then I had finished my journey... It's infurating I do know! Would it be worth trying a different radio as I've not changed it from stock and it's only recently benn misbehaving?
It's still misbehaving... Is there anything in the registry that might cause it?
This may be a bit too drastic, but a hard reset can rule out the registry as the culprit.
I'm trying to avoid a hard reset if I can. I'd have to reinstall the modified rom if I did wouldn't I? (from htc website)
This is really getting me down now... Last night co-pilot worked for 10 minutes then without warning or apparent loss of gps phone rebooted, then without opening any apps or even touching it, it rebooted itself 4 times. I'm thinking a hard reset has got to be tried..
Forgive my ignorance, but if I hard reset will I have then to reinstall the updated rom and patches I installed from htc late last year to remedy daylight saving issues etc and will I be able to reinstall paid for software from marketplace without buying again?
Can anyone help please?
I've read about the rebooting problem with other users. This was caused by bent battery pins.
Did look at those?
thanks. battery pins look fine to me. i will try a hard reset, i'm just wondering if i can reinstall my paid for marketplace software or will i have to buy again and i presume i will have to reinstall htc patches and updated rom after hard reset. please forgive my ignorance. it threw a fit this morning too. i switched it to silent for an hour whilst at a funeral and when i came out battery was totally discharged. it was about 90% beforehand. it seems to be dying!!!!!!
Does nobody know, please?
i am sorry to say that ur problem is the same with mine,and i think its main board broblem,i open it and remove the gps part and then restart the phone,the same problem the phone keep freezing and restart it self,so i think its mainboard broblem,i bought another used hd2 ,and the old one for parts,
sorry to say this
abufaris said:
i am sorry to say that ur problem is the same with mine,and i think its main board broblem,i open it and remove the gps part and then restart the phone,the same problem the phone keep freezing and restart it self,so i think its mainboard broblem,i bought another used hd2 ,and the old one for parts,
sorry to say this
Click to expand...
Click to collapse
Thanks for the bad news but I think you may be correct.... I've hard reset it and the gps and rebooting side of things is exactly the same, but now it also seems to be eating the battery(COMPLETELY drained in 16 hours with approx 15 minutes of calls made and a brief use of copilot and googlemaps) and I've not installed any additional software or made any changes from "out of box" condition apart from reinstalling my contacts and the latest version of facebook.... It now also is not porting facebook profile photos into contact list even though I have recreated the links.... I have emailed htc but had no response from their "crack" support team as yet (it's only been 26 hours so far). I only got the HD2 in August last year so hope that it will be a warranty issue. I seem to remember people having issues with facebook contact photos but can't find the posts. Can anyone help??
Well, an update. After 3 months and the unit going back to the repair centre FOUR TIMES and a TWO replacement units I appear to have a working device again. HTC repair centre seem to be totally useless. I've had no info from them regards any repairs that have been carried out. Each time it went away for repair it was back within 4 days so very little testing was done.(I did find out on 1 repair the speaker and the wireless card were replaced....Why???) The first replacement unit took 2 weeks to arrive though and that had absolutely no gps.......The second replacement took 3 1/2 to arrive but so far the gps is ok but I still have no facebook profile photos in my contacts list....... Any ideas how to rectify this??
Hi first of all sorry about my English.
Ok my phone has an at&t froyo i just install superuser, slide loading, the weptop hack and the sim unlocked.
I'm using spb 3d launcher and every time i do a restart it seems that the spb it's working on his on, if a let it awake charging some times it's go to some shortcut like if i press it but i didn't (that didn't bother me too much ).
but two days ago one part of the top of the touch screen stop working i can't select the shortcuts on the top of the screen. and yersterday the phone got possessed and start opening thinks randomly. i just uninstall spb and it seems to stop with the gibberish. but today it's the same i can't use phone because i just simple touch the screen and it start again with the gibberish movements.
i'm going to do a restore and i if that fix the gibberish but the part of the screen that doesn't respond is what i worry the most. I'm from Tijuana, Mexico i buy the atrix on craiglist from some guy in san diego, ca. he said that the phone was warranty until feb 2012.
Please help any one
I reset my phone and still the same parts of the screen does not respond and the screen start shaking and doing thing uncontrol.
Please could be sw or is the hardware and i need to change the phone.
Sounds like a hardware problem.
Not sure what the problem could be.....there's a girl I know who's had similar problems, I'll ask her or put you in touch with her. Sounds like yer digitizer?
hansel79 said:
Hi first of all sorry about my English.
Ok my phone has an at&t froyo i just install superuser, slide loading, the weptop hack and the sim unlocked.
I'm using spb 3d launcher and every time i do a restart it seems that the spb it's working on his on, if a let it awake charging some times it's go to some shortcut like if i press it but i didn't (that didn't bother me too much ).
but two days ago one part of the top of the touch screen stop working i can't select the shortcuts on the top of the screen. and yersterday the phone got possessed and start opening thinks randomly. i just uninstall spb and it seems to stop with the gibberish. but today it's the same i can't use phone because i just simple touch the screen and it start again with the gibberish movements.
i'm going to do a restore and i if that fix the gibberish but the part of the screen that doesn't respond is what i worry the most. I'm from Tijuana, Mexico i buy the atrix on craiglist from some guy in san diego, ca. he said that the phone was warranty until feb 2012.
Click to expand...
Click to collapse
I am having the same issue, this was on CM7 only flashed yesterday and then I tried to restore my backup rom and this has the same issue??
Hope someone can sort out the problem.
It sounds like a hardware problem in which you should;
A) buy a whole new screen and install it (they will give you the tools to take it apart)
B) Send it back to Motorola if you haven't voided your warranty by unlocking the phone
or
C) this is a long shot as I do think it is hardware related, you should try this fix just to be sure that it is a hardware problem. Mind you this will do nothing more than refresh the .pds file that affects the touchscreen. Touchscreen fix!
definetly sounds like a broken digitizer to me
I have taken my phone in for repair(Not a official MOTO repairer) and I just got a phone call, he believes it is a software issue? I am not convinced, because I have tried 4 different roms? He said he is going to format/wipe phone. I told him I have installed roms to replace software and I thought that this would wipe/replace software problem?
Anyway I guess, I will found out if it sorts out the random screen movement and widget press?
fatall said:
I have taken my phone in for repair(Not a official MOTO repairer) and I just got a phone call, he believes it is a software issue? I am not convinced, because I have tried 4 different roms? He said he is going to format/wipe phone. I told him I have installed roms to replace software and I thought that this would wipe/replace software problem?
Anyway I guess, I will found out if it sorts out the random screen movement and widget press?
Click to expand...
Click to collapse
I got the phone back yesterday, all working ok.
I quickly broke it again by trying to install a stock rom and then root it, but it introduced the same random screen/widget issues(I tried wipe/format, but no good?). I then install 2 custom rom, CM7 and Aura and I still had problems, then I install HomeBase and problem has been sorted. Have no idea why it fixed the issue just happy it is fixed. Just to have refrain from installing other roms......for now anyway
fatall said:
I got the phone back yesterday, all working ok.
I quickly broke it again by trying to install a stock rom and then root it, but it introduced the same random screen/widget issues(I tried wipe/format, but no good?). I then install 2 custom rom, CM7 and Aura and I still had problems, then I install HomeBase and problem has been sorted. Have no idea why it fixed the issue just happy it is fixed. Just to have refrain from installing other roms......for now anyway
Click to expand...
Click to collapse
I spoke to soon, last night it started the random screen judder and random widget pressing.....
I am not sure what is going on....I've had the phone for about 12 days now(second hand from eBay) and for the first 4-5 days the phone was fine. I then installed CM7 and for about 12-24 hours the phone was ok. Then the random screen/widget issues happened. Did many, many wipe's/formats of various roms and all these issue occurred more or less straight away.
Then I installed HomeBase and for about 6-8 hours, all was ok until lastnight. I guess it is either new motherboard time or new phone time....
Hey, guys, I know there are a lot of these issues with a lot, if not all, of the HTC smartphones, but I've only seen a few of these for the HTC Radar, and they all seem to give the same answers. Hopefully my explanation of the problem will help!
So, I got the phone thanksgiving weekend 2011, so I've had it for about a year. One day around the beginning of April this year, my phone randomly began a restarting loop, where it would gradually restart itself from a blank white screen over and over, then it went to the HTC screen over and over, and then periodically switched between the HTC screen and the black "Windows Phone" load screen over and over again. I tried taking off the battery cover and leaving it for a couple of minutes and then hours, but I put it back and it just kept rebooting. I was left without a phone for about two days.
On the second day, I put it on the charger and left it in my dorm while I was in class all day, and when I came back, it was rebooting still, but I noticed that it always made it to the "Windows Phone" logo loading screen and then restarted. After about 4 reboots, it went back to normal and I was able to use the phone. After the next couple of months, it stopped doing it in such a long period of time, but the battery usage went up almost 30-40% than what it used to be. Once in a while, it would reboot once, but then it would be back to normal.
This time, in late October, it started the reboot thing again, but this time, only going up to the HTC screen and looping that. I tried taking the battery cover off again and leaving it for hours, but same problem now. So I decided to leave it off for a day. By this time, I had my HTC Desire HD as backup, but it was unlocked, and at the time when I bought it, I didn't know anything about HSDPA numbers, so I could use my T-Mobile SIM, but no mobile network, since it's a Telus/AT&T phone.
I tried charging it, but this time, it lasted for a whole week. After rebooting over and over, it would last 3 hours, then stop because the battery would die out. So I just left it, and left it, and weeks went by, and my warranty had long since expired, so I couldn't go to HTC about this. I even called them to see what I could do, and they told me to do a Factory Reset, well... here is a list of the things I tried:
- IMAGE CRC: At first I didn't know what this was, and so I looked it up. After finding out what it was, I tried it, and I got two numbers: BL CRC-0xD19F79E1 and OS CRC-0x4CC706B. I looked those up on the internet and got nothing. I restarted the phone, and nothing happened at all. (If there was something else I was supposed to do here, please tell me!)
- Factory Reset: This was the LAST thing I wanted to do, but I had no choice and I tried it, hoping the error would be fixed. So I scrolled down to it, everything seemed to be normal, it gave me a warning, and I clicked it ... I was very suspicious of this, because as soon as I clicked "Factory Reset", it said "Reset complete. Press Volume Down to restart". I mean IMMEDIATELY after. Now, I KNOW that Factory Resets take much longer than an instant to actually have happened. But I restarted anyway. ... Nothing, still. I tried it several times after that, only to get the same result.
Those are the two options I tried, besides looking on the internet... if I can avoid buying a new Radar, I would like to, at all costs, because the next time I have a decent amount of money, I would like to save it for something else. Is there anything else I could try to resolve this issue, or at least gain more information on the problem?
Thank you all very much for reading my post!
BladedYouth said:
Hey, guys, I know there are a lot of these issues with a lot, if not all, of the HTC smartphones, but I've only seen a few of these for the HTC Radar, and they all seem to give the same answers. Hopefully my explanation of the problem will help!
So, I got the phone thanksgiving weekend 2011, so I've had it for about a year. One day around the beginning of April this year, my phone randomly began a restarting loop, where it would gradually restart itself from a blank white screen over and over, then it went to the HTC screen over and over, and then periodically switched between the HTC screen and the black "Windows Phone" load screen over and over again. I tried taking off the battery cover and leaving it for a couple of minutes and then hours, but I put it back and it just kept rebooting. I was left without a phone for about two days.
On the second day, I put it on the charger and left it in my dorm while I was in class all day, and when I came back, it was rebooting still, but I noticed that it always made it to the "Windows Phone" logo loading screen and then restarted. After about 4 reboots, it went back to normal and I was able to use the phone. After the next couple of months, it stopped doing it in such a long period of time, but the battery usage went up almost 30-40% than what it used to be. Once in a while, it would reboot once, but then it would be back to normal.
This time, in late October, it started the reboot thing again, but this time, only going up to the HTC screen and looping that. I tried taking the battery cover off again and leaving it for hours, but same problem now. So I decided to leave it off for a day. By this time, I had my HTC Desire HD as backup, but it was unlocked, and at the time when I bought it, I didn't know anything about HSDPA numbers, so I could use my T-Mobile SIM, but no mobile network, since it's a Telus/AT&T phone.
I tried charging it, but this time, it lasted for a whole week. After rebooting over and over, it would last 3 hours, then stop because the battery would die out. So I just left it, and left it, and weeks went by, and my warranty had long since expired, so I couldn't go to HTC about this. I even called them to see what I could do, and they told me to do a Factory Reset, well... here is a list of the things I tried:
- IMAGE CRC: At first I didn't know what this was, and so I looked it up. After finding out what it was, I tried it, and I got two numbers: BL CRC-0xD19F79E1 and OS CRC-0x4CC706B. I looked those up on the internet and got nothing. I restarted the phone, and nothing happened at all. (If there was something else I was supposed to do here, please tell me!)
- Factory Reset: This was the LAST thing I wanted to do, but I had no choice and I tried it, hoping the error would be fixed. So I scrolled down to it, everything seemed to be normal, it gave me a warning, and I clicked it ... I was very suspicious of this, because as soon as I clicked "Factory Reset", it said "Reset complete. Press Volume Down to restart". I mean IMMEDIATELY after. Now, I KNOW that Factory Resets take much longer than an instant to actually have happened. But I restarted anyway. ... Nothing, still. I tried it several times after that, only to get the same result.
Those are the two options I tried, besides looking on the internet... if I can avoid buying a new Radar, I would like to, at all costs, because the next time I have a decent amount of money, I would like to save it for something else. Is there anything else I could try to resolve this issue, or at least gain more information on the problem?
Thank you all very much for reading my post!
Click to expand...
Click to collapse
May be it is a Hardware problem. Why you don't try to put HSPL and to cook custom rom ? I do this on mine few days ago and now the phone is more useful than before. I cooked HD2O ROM and till now working fine for me. When you change bootloader with HSPL may be it will work out if it is a Software problem. Also you need to change Radio Firmware other wise the device can not boot. When I am doing HSPL a few times phone just loop restarts and not start but after I do everything like it was in treads here and flash new radio the phone is working fine now. But may be there is a Hardware problem.
Tonyco1 said:
May be it is a Hardware problem. Why you don't try to put HSPL and to cook custom rom ? I do this on mine few days ago and now the phone is more useful than before. I cooked HD2O ROM and till now working fine for me. When you change bootloader with HSPL may be it will work out if it is a Software problem. Also you need to change Radio Firmware other wise the device can not boot. When I am doing HSPL a few times phone just loop restarts and not start but after I do everything like it was in treads here and flash new radio the phone is working fine now. But may be there is a Hardware problem.
Click to expand...
Click to collapse
Thank you very much for responding! So just to be clear, how exactly do I go about flashing a ROM on the Radar, and a new radio? On Android phones, its much easier to root the device or simply place the ROM folder in there and make it work. I have no experience with doing this to a Radar, as I was previously led to believe that this was impossible. Should I just browse this forum?
BladedYouth said:
Thank you very much for responding! So just to be clear, how exactly do I go about flashing a ROM on the Radar, and a new radio? On Android phones, its much easier to root the device or simply place the ROM folder in there and make it work. I have no experience with doing this to a Radar, as I was previously led to believe that this was impossible. Should I just browse this forum?
Click to expand...
Click to collapse
Yes just browse this forum but only section about Windows Phone 7 Development and Hacking. You will find DFT exclamation of how to install HSPL. In mine it was very easy because I not receive Country ID fail my phone was buy in Europe. If you receive Country ID error you need to proceed with goldcard it is explained there but first proceed without goldcard if it work it is very easy. Also when you proceed SPL2.05 it is not clear in the topic but you need to be in bootloader so you should start your phone with VolUp and VolDn keys pushed this is not explained in the topic and I waist a lot of time till figured out. After that just download one of the 7.8 ROMs here in Radar section and write it down. Also download new radio and use some RUU to put it on the phone before the ROM other wise the phone can not boot. Try and after that if you have problems write down here.
MY RADAR TURNED BACK ON! I don't know exactly what happened, but after a couple of reboots, the battery indicator flashed and then it rebooted twice until finally turning on the full amount.
Tonyco1 -- Thank you very much for staying with me and replying to my request! Although what you suggested is not needed for my booting issue, I'm going to try it anyway to see if I can actually boot 7.8! Thank you again.
BladedYouth said:
MY RADAR TURNED BACK ON! I don't know exactly what happened, but after a couple of reboots, the battery indicator flashed and then it rebooted twice until finally turning on the full amount.
Tonyco1 -- Thank you very much for staying with me and replying to my request! Although what you suggested is not needed for my booting issue, I'm going to try it anyway to see if I can actually boot 7.8! Thank you again.
Click to expand...
Click to collapse
OK but you need to but some custom ROM my phone turn back on when I put custom ROM a lot of features and works really good.
I have posted before too on this issue of random reboots on desire x. It seems that i am the only one who have faced random reboot problem multiple times a day( varies between 1-10).
Now i would like to explain my issue in detail. These restarts DOES NOT occur when i am using the phone and running multitude of apps.
It only occurs when the phone is lying idle or when charging. Sometimes it reboots with white HTC screen while sometimes it gets stuck on a black screen( not switched off), in latter case i have to long press the power button to reboot it again. I can't even leave my phone alone while charging because it may crash which will result in missed calls and messages. The phone worked fine for first 4 months of purchase so may not be hardware related. I did upgrade my software twice from 1.18.401(factory) to 1.18.720 . the latest update was 1 week before the problem started.
I did not spent my $400(Indian price) on buying a buggy phone which bothers me and left me wondering why is it behaving so strangely.
The trouble shooting i performed in last month includes -
FACTORY RESETTING 5 TIMES
RUNNING PHONE WITHOUT SD CARD
RUNNING WITHOUT ANY APPS INSTALLED
PUTTING A WEDGE ALONG BATTERY TO ENSURE GOOD CONNECTION
SCRUBBING BATTERY AND PHONE CONTACTS
USING PHONE ON SEVERAL SIM CARDS
The problem may be network related, i don't know.
I am so disappointed in HTC. Is anybody here on software version 1.18.720 and not facing problem of reboots. If the update is faulty HTC should come up with another one.
I am on a sabbatical and 300 miles far from nearest service station for another month.It makes no sense to cover 300 miles and spend hell lotta money just to get this goddamned thing serviced. My last hopes are on Jelly Bean update to solve this problem which seems to take forever in coming to Asia. Is there any way to go back to 1.18.401 which came natively with my phone or some other way to resolve it.
Thank You
Get it replaced in Warranty. THE JB UPDATE WONT SOLVE THIS ISSUE. As it is specific to some users and not others, so its not a SOFTWARE issue. Its Hardware Fault. Get it replaced ASAP.
Regards
Yasir
neXus PRIME said:
Get it replaced in Warranty. THE JB UPDATE WONT SOLVE THIS ISSUE. As it is specific to some users and not others, so its not a SOFTWARE issue. Its Hardware Fault. Get it replaced ASAP.
Regards
Yasir
Click to expand...
Click to collapse
yea i still have 6 months of waranty left.. but the phone ran well for full 4 months before the update....so was wondering
rocky00001 said:
yea i still have 6 months of waranty left.. but the phone ran well for full 4 months before the update....so was wondering
Click to expand...
Click to collapse
Let the warranty guys wonder why the issue happened. Its a costly thing, and warranty is EXACTLY for these type of situations. USE it.
Just save yourself the hassle and get it replaced like nexus suggested if you dig into what the causes are it will take a while because i tried to with an older htc device
Jb wont solve it, if its kinda similar to my problem described in your previous thread, motherboard change is the only option
thanx everybody . so that means i will live with this faulty device for sometime more till i go back to my work place n have access to service station
rocky00001 said:
I have posted before too on this issue of random reboots on desire x. It seems that i am the only one who have faced random reboot problem multiple times a day( varies between 1-10).
Now i would like to explain my issue in detail. These restarts DOES NOT occur when i am using the phone and running multitude of apps.
It only occurs when the phone is lying idle or when charging. Sometimes it reboots with white HTC screen while sometimes it gets stuck on a black screen( not switched off), in latter case i have to long press the power button to reboot it again. I can't even leave my phone alone while charging because it may crash which will result in missed calls and messages. The phone worked fine for first 4 months of purchase so may not be hardware related. I did upgrade my software twice from 1.18.401(factory) to 1.18.720 . the latest update was 1 week before the problem started.
I did not spent my $400(Indian price) on buying a buggy phone which bothers me and left me wondering why is it behaving so strangely.
The trouble shooting i performed in last month includes -
FACTORY RESETTING 5 TIMES
RUNNING PHONE WITHOUT SD CARD
RUNNING WITHOUT ANY APPS INSTALLED
PUTTING A WEDGE ALONG BATTERY TO ENSURE GOOD CONNECTION
SCRUBBING BATTERY AND PHONE CONTACTS
USING PHONE ON SEVERAL SIM CARDS
The problem may be network related, i don't know.
I am so disappointed in HTC. Is anybody here on software version 1.18.720 and not facing problem of reboots. If the update is faulty HTC should come up with another one.
I am on a sabbatical and 300 miles far from nearest service station for another month.It makes no sense to cover 300 miles and spend hell lotta money just to get this goddamned thing serviced. My last hopes are on Jelly Bean update to solve this problem which seems to take forever in coming to Asia. Is there any way to go back to 1.18.401 which came natively with my phone or some other way to resolve it.
Thank You
Click to expand...
Click to collapse
i am on 1.18.720.3 and have faced no problems whatsoever yes sometimes i have random restarts but that is a very rare case like once in a month you should probably get it fixed via service centre :good:
djranbhir said:
i am on 1.18.720.3 and have faced no problems whatsoever yes sometimes i have random restarts but that is a very rare case like once in a month you should probably get it fixed via service centre :good:
Click to expand...
Click to collapse
maybe you too, I had very similar issue on desire, restarted firstly once in month, once in week, several times a day, ended up with totaly useless pocket clock, anything else caused restart
myusernamewastoken said:
maybe you too, I had very similar issue on desire, restarted firstly once in month, once in week, several times a day, ended up with totaly useless pocket clock, anything else caused restart
Click to expand...
Click to collapse
ditto.it started once in week types but now the frequency is pretty constant n not progressive.. might be that we are few of unlucky ones.
i called htc few days back they told me flashing rom should fix it
restarted again within 10 mins i used it as wifi hot spot..sick of this thing....
I do not have access to a service centre for next 1 month
rocky00001 said:
restarted again within 10 mins i used it as wifi hot spot..sick of this thing....
I do not have access to a service centre for next 1 month
Click to expand...
Click to collapse
Thats awfuly bad luck... cant you send it via mail to service centre? In czech republic, there is this posibility (and we are around monkeys level here in whole smartphone situation).
I also have 720.3 but don't have such problem.
That's absolutely a hardware problem,take it to service center asap n dont wait for jb update.
sent from my HTC DX
myusernamewastoken said:
Thats awfuly bad luck... cant you send it via mail to service centre? In czech republic, there is this posibility (and we are around monkeys level here in whole smartphone situation).
Click to expand...
Click to collapse
YEA may be i can but that will take forever in India to get a proper response from main htc office/SC that is 3500 miles away. I will be in bangalore in may/june so will directly go the main service centre myself. Additionally I don't think they will replace the phone immediately so sending over mail will be useless if i get the same phone back with some temprory tweaking from their side.
I have 6 months of warranty left till November so if it goes bad let it be, my case will get stronger.
Can i flash my phone back to 1.18.420 myself without voiding warranty.?
In future i will think twice before going for HTC
i read somewhere in forums that android phones also need to cool down for sometime and periodic reboots or what they probably meant is switching off the phone for few mins is essential for long life of the phone but may be its just me
djranbhir said:
i read somewhere in forums that android phones also need to cool down for sometime and periodic reboots or what they probably meant is switching off the phone for few mins is essential for long life of the phone but may be its just me
Click to expand...
Click to collapse
thats old desire trick called "put that brick into freezer", but it doesnt help in long term, youll have to cool it whole time youre using it
RANDOM REBOOTING devices with STOCK ROMs have FAULTY HARDWARE.
I phone shouldnt reboot on heat even with extreme use, and if it does, its faulty.
If you have custom roms or kernels, then it might be due to software issue, but on STOCK, its always HARDWARE.
rocky00001 said:
I have posted before too on this issue of random reboots on desire x. It seems that i am the only one who have faced random reboot problem multiple times a day( varies between 1-10).
Now i would like to explain my issue in detail. These restarts DOES NOT occur when i am using the phone and running multitude of apps.
It only occurs when the phone is lying idle or when charging. Sometimes it reboots with white HTC screen while sometimes it gets stuck on a black screen( not switched off), in latter case i have to long press the power button to reboot it again. I can't even leave my phone alone while charging because it may crash which will result in missed calls and messages. The phone worked fine for first 4 months of purchase so may not be hardware related. I did upgrade my software twice from 1.18.401(factory) to 1.18.720 . the latest update was 1 week before the problem started.
I did not spent my $400(Indian price) on buying a buggy phone which bothers me and left me wondering why is it behaving so strangely.
The trouble shooting i performed in last month includes -
FACTORY RESETTING 5 TIMES
RUNNING PHONE WITHOUT SD CARD
RUNNING WITHOUT ANY APPS INSTALLED
PUTTING A WEDGE ALONG BATTERY TO ENSURE GOOD CONNECTION
SCRUBBING BATTERY AND PHONE CONTACTS
USING PHONE ON SEVERAL SIM CARDS
The problem may be network related, i don't know.
I am so disappointed in HTC. Is anybody here on software version 1.18.720 and not facing problem of reboots. If the update is faulty HTC should come up with another one.
I am on a sabbatical and 300 miles far from nearest service station for another month.It makes no sense to cover 300 miles and spend hell lotta money just to get this goddamned thing serviced. My last hopes are on Jelly Bean update to solve this problem which seems to take forever in coming to Asia. Is there any way to go back to 1.18.401 which came natively with my phone or some other way to resolve it.
Thank You
Click to expand...
Click to collapse
You remember me about my old Mio A701 phone who started to behave strange for month or two... and after that the radio chip crashed...
Also it happend on my wife's LG phone that a little dirty (mettalic I think) on circuit inside right behind the power plug was able to freeze the phone and some times to restart.
So, if you tried all that things and the problem is not solved then it is a hardware problem! You have to disassemble the phone and repair it! Or go to service center (never I had).
its not a heat problem coz .i can use this device for prolonged sessions. only when the screen is off and network on it reboots
PS. when is jb coming to India
Try one more thing there is a app(don't know name) which can increase the minimum processor frequency
Try that out may be your CPU has very low min speed, don't sure about this but give it a try.
If that requires rooting then don't do it.
sent from my HTC DX