Do VoIP calls get noisy over long distance calls? - Android Q&A, Help & Troubleshooting

Problem:
Me and my friend call from India to Philippines, we both have same handset, Asus Zenfone Max Pro M1. For 2 months until December VoIP calls never had issues then we started getting noisy calls. Like whatever we speak will start echoing a bit and keep filling into noise, other times echo will start and then call will get noisy like birds are chirping. It happens in messenger and whatsapp. It happens in Duo too but duo has noise gate so noise goes away as soon as we stop speaking.
Diagnosis
So we tried calling each other from different devices and narrowed down the problem to my friend's device. But when she took it to service center they said nothing is wrong with device, and she had no way to prove the problem because she tried calling her local friends and never had such issue.
So I would like to know if someone else has face this issue and if it is common issue with VoIP calls over long distance but I doubt it because no other devices has this issue. What can we do to prove the problem to service center to either get it repaired or replaced?
I think I posted in wrong subforum, please move to correct one.

Related

Phone is off... but signal shows good reception!!

This is really frustrating! :evil:
The signal on my phone shows good reception, but meanwhile the phone is off. When people call me, they get forwarded to my voice mail, although the phone never rang in the first place!
Does anyone else have this problem, and better yet... how do you fix it?
Thanks!
when you ask the same question in more then one forum all you get is
that you push out a question which may not have been answered yet
and thereby limit the posiblity of the person seeking help ever
being found by somebody who got answers
please dont! think of the children
have you checked the divert setting in the "phone" control panel, perhaps it is set to forward all calls to voicemail??
if you can make outgoing calls, then it is a call forwarding problem.
This used to happen to me also, and also happend to my friend using an mpx. We also were both on Tmobile in the states so I thought it was some network problem either on tmobiles end or PPC. However this has not happened to me since I upgraded to the 1.72 rom
Rudegar, that was an honest mistake... first time I post on here.
As for the phone problem, this happens on its own. For example, I'd have my phone on, use it, then hang up. The phone now is still on, but 'off the hook'. A while later someone would call and get forwarded to my voice mail because the phone is off... on its own. I don't know if I'm explaining this well enough but that's what's happening. I will try upgrading, but how does one do that?
Thanks!
no problem happens to the best of them or so they've told me

[Q] Randomly not recieving calls etc

Greetings from sunny ???? notts
Been a long time lurker, but now i am in need of some help.
Had the galaxy s2 for a couple of weeks now and most of the time it works great. but occasionaly it will not recieve calls or sms. i get no notifications of missed calls, voicemail messages etc. to the caller it just goes straight to voicemail. A few hours later i get all? the sms come in at once, sometimes a voicemail notification but no missed calls. when this happens i have a good signal and am able to call out.
Its definately not because i was using data services at the time and not lack of signal.
I have rooted the phone, but still with a stock rom (ke7 ?)
Anyone got any ideas ?
The handset ? The sim card ? or the network ?
All the best
have fun
rich
dik64 said:
Greetings from sunny ???? notts
Been a long time lurker, but now i am in need of some help.
Had the galaxy s2 for a couple of weeks now and most of the time it works great. but occasionaly it will not recieve calls or sms. i get no notifications of missed calls, voicemail messages etc. to the caller it just goes straight to voicemail. A few hours later i get all? the sms come in at once, sometimes a voicemail notification but no missed calls. when this happens i have a good signal and am able to call out.
Its definately not because i was using data services at the time and not lack of signal.
I have rooted the phone, but still with a stock rom (ke7 ?)
Anyone got any ideas ?
The handset ? The sim card ? or the network ?
All the best
have fun
rich
Click to expand...
Click to collapse
i have the same issue as you ...
the only solution that i found is to set my phone is GSM MODE only but you will loose your 3g/h data and only use EDGE
dik64 said:
Greetings from sunny ???? notts
Been a long time lurker, but now i am in need of some help.
Had the galaxy s2 for a couple of weeks now and most of the time it works great. but occasionaly it will not recieve calls or sms. i get no notifications of missed calls, voicemail messages etc. to the caller it just goes straight to voicemail. A few hours later i get all? the sms come in at once, sometimes a voicemail notification but no missed calls. when this happens i have a good signal and am able to call out.
Its definately not because i was using data services at the time and not lack of signal.
I have rooted the phone, but still with a stock rom (ke7 ?)
Anyone got any ideas ?
The handset ? The sim card ? or the network ?
All the best
have fun
rich
Click to expand...
Click to collapse
Lo Rich. Miggy round?(private joke)
Was wondering, was the phone on charge when it missed the calls/texts?
it could be any number of things, really. if your sim card is not fairly new i would replace it just to be on the safe side. you might try hard resetting your phone (which will delete all your info so back it up first) and starting over.
do you have any apps that block data connections at various times? if so i would delete that app and use the phone for a few days without it to see if the issue goes away.
have you flashed a different radio? if so, try the one that matches your rom, or try the newest one you can find.
there are many possible causes, but if i were in your position i would hard reset it and not install any apps that might interfere with your connection to the network and i would make sure my sim card was fairly new. if the issue still persists you might try asking for an exchange if possible.
If upu have the phone on GSM only then incoming calls go directly to voicemail when data bursts are happening (which is often). So switch to 3g to fix.
If you're not on GSM then I have no idea, maybe no signal in that area...
Thanx
Ok theres possibly been a development with this.
But first a big thanx to all your suggestions, and my response to them.
Seems a bit pointless having such a device then crippling some of it just to get the basic phone part to work. although switching to gsm only may be a temporary solution.
Fault occurs either on charge or not.
Fault has occured whilst at home where all data connections are disabled and wi-fi exclusively used. I havent tried flashing a different radio yet, but it is still on the latest ?? ke7 ? firmware. Sim card was brand new a couple of weeks ago.
So gsm only wont help, but as above when at home i use wi-fi.
Now i spoke to my network, talk mobile a few days ago, they say it will take more than 5 days for their IT dept to contact me to try and sort this ! as i can still make calls they dont see it as a major fault ??? Looks like customer care is not important to them.
I have also spoke to the company i purchased from(wish i hadnt as customer DISatisfaction appears high on their list of prioritys)mobiles.co.uk. I was speaking to someone at their Fullfillment team yesterday about getting another handset sent out, but for some reason i couldnt finish arranging it yesterday. Then early yesterday eve one of their guys rang me back out of the blue to say he had been looking into my fault and had found something not quite right with the original connection they had set up. He was honest enough to admit it was a bit beyond his knowledge and was getting someone from the connections dept to help him. they are going to re-do my connection and for me to wait 24hrs for this to be sorted and hopefully it should be ok after that. All credit to Leeroy at mobiles.co.uk.
The only problem now is other than getting someone to ring me every 1/2hr, how do i know if its working or not ?
I guess the best i can do is leave it a while and see if i get any more complaints that people cant get hold of me.
Once again many thanx for all your suggestions, i will update this when i am confident it has or hasnt been fixed.
many thanx
have fun
rich
this happens to me perhaps every other day
i get a txt saying so and so called but left no message
my reception is fine and my phone has been sitting in one place on 3 bars
i call the person and they said they tried to call and it went straight to voicemail
the txt arrives instantly so i am putting up with just calling people back as its not very frequent
plus i have 1200 mins so i need to use them!
I have the same problem and I believe mine has something to do with the way the towers handle the switch from 3g to edge. You said you get a text message showing a missed call, I think that would be usefull to me also until we can get this fixed. Are you using google voice to get your sms, if not what?
I have the exact same problem, and it's beginning to interfere with my work. The HSDPA signal here is very weak. So I switched it to GSM only, which resolved my signal problem, but I keep missing calls. All I get is a sms saying that I missed a call. Would my problems be solved if I had full HSDPA signal the entire time? You said that calls are missed when data bursts are happening on GSM only? I almost never receive a call the first time. Only after ~3 attempts would they get a hold of me.
Any help would be very much appreciated.

Problem during calls the other person can not hear me

I have had the phone since launch and I have just started to get this problem happen 3 or 4 times a day now.
It has come to the point where I make calls on my old Nokia work phone.
Does anyone else have this problem?
It happens to me on reciveing calls or making them , the other person can not hear anything but I can hear them fine.
I am going to try and return my phone for a exchange tommorow.
i had the opposite problem, sometimes i cant hear who's calling me but they can hear me. The strange thing is that this problem disappeared when i changed my carrier from Vodafone Italy to Wind Italy.

[Q] No voice out during call

I just got my radar. I liked it. But it has an annoying issue. There is voice out during
call. It displays call connected but we can not hear each other. It happened to me several times.It is getting me mad.
Did you guys have similar experience?
Not a single problem. May be defective device or problem in mobile operator. I use mine HTC Radar from Nov 2011. Very fast phone and no need to reset for this period.

[Q] No Phone ringing?

When somebody calls me, they don't hear the phone ring on their side (i think its called a ringback or something like that) for some reason. I hear it ring, but they can't tell if the call is being connected or not. I find this kinda of strange and not sure what the issue is. Is it a Tmobile issue or a phone issue?
I am mostly on wi-fi calling and not sure if this is what is causing the issue, but it could be. I've actually seen times where I call people and sometimes I don't here the ringing as well. Has anyone else faced an issue like this? I hope I explained the issue clearly on here, its kinda hard to explain.
Thanks.
Interesting. Ive had friends complain about this when I was on wifi calling on my S2. Im thinking its a TMo issue.
that is interesting so it could be be a T-Mobile Wi-Fi calling issue.
Thanks

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