Mi TV BOX S - Strange Sound issue - Android Stick & Console AMLogic based Computers

Hi,
I own a Mi TV BOX S, which was working fine. Suddenly the output sound rendering has started some issues.
Issues:
1. The output volume level has decreased a lot. Around half of the normal.
2. When hearing songs via youtube app, the volume of some instruments are very high and it is almost impossible to hear the vocal sounds. The inbuilt youtube app in my TV is playing the song without any issue. The Bass volume is below average.
3. The same issue is with hotstar app. The dialogue levels are very low compared to music.
4. Not an issue with the Television. I have builtin Netflix, Prime and Youtube app in my TV and all playing the sounds without any issue.
5. The dolby sounds passed through the HDMI cable (using VLC app) are not having any issue. Only sounds processed by the TV box are affected.
6. The bluetooth headset paired directly to the TV box is also having the sound issue. So I do not expect it to be a cable or connectivity issue.
7. The last firmware update for the TV box was received after the issue started.
8. Tried factory resetting the box, toggling the sound settings etc. Nothing worked so far.
9. Couple of days before the issue started, while using the youtube app I saw a strange volume bar at top middle of the TV, below the normal volume bar. It was there for around 5-10 seconds and it got disappeared. The level was at around 60% in it. is there a hidden volume adjustment or equalizer for MI TV box?
The product was purchased from US and currently I am using it in India. It should be in warranty, but I have no way to send it back to US. Any solution is appreciated.

ajfer.1989 said:
Hi,
I own a Mi TV BOX S, which was working fine. Suddenly the output sound rendering has started some issues.
Issues:
1. The output volume level has decreased a lot. Around half of the normal.
2. When hearing songs via youtube app, the volume of some instruments are very high and it is almost impossible to hear the vocal sounds. The inbuilt youtube app in my TV is playing the song without any issue. The Bass volume is below average.
3. The same issue is with hotstar app. The dialogue levels are very low compared to music.
4. Not an issue with the Television. I have builtin Netflix, Prime and Youtube app in my TV and all playing the sounds without any issue.
5. The dolby sounds passed through the HDMI cable (using VLC app) are not having any issue. Only sounds processed by the TV box are affected.
6. The bluetooth headset paired directly to the TV box is also having the sound issue. So I do not expect it to be a cable or connectivity issue.
7. The last firmware update for the TV box was received after the issue started.
8. Tried factory resetting the box, toggling the sound settings etc. Nothing worked so far.
9. Couple of days before the issue started, while using the youtube app I saw a strange volume bar at top middle of the TV, below the normal volume bar. It was there for around 5-10 seconds and it got disappeared. The level was at around 60% in it. is there a hidden volume adjustment or equalizer for MI TV box?
The product was purchased from US and currently I am using it in India. It should be in warranty, but I have no way to send it back to US. Any solution is appreciated.
Click to expand...
Click to collapse
Hi, I am facing the exact same issue but only when I connect my earbuds and only on youtube built in app, I tried all the troubleshootind you tried, still have an sound issue with my earbuds and only with youtube.

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