Can´t install TWRP - Android Q&A, Help & Troubleshooting

I want to install TWRP on my Umidigi F1 so I can root it and install custom roms and all that
I am using the latest version of SP Flash Tool from here and the most recent stock rom from here to flash this TWRP 3.2.3 Image.
Everything works fine, but after flashing, if I try to boot into recovery (which I think is Power + Volume Up) it says
Code:
Red State
Your device has failed verification and may not work properly
Please download recovery image with verified signature or disable verified boot
Rebooting in 5 seconds....
And then it just reboots into normal Android.
From there on, it acts as if I hadn´t done anything and booting into recovery again just shows me the Android thingy and says
Code:
No Command
Booting with Volume Down always brings me to some chinese things I don´t understand but that very much looks like some kind of recovery to me as well.
Note that I have enabled USB Debugging and OEM unlocking in the settings and that SP Flash Tool states "Download OK" like it does after successfully flashing.
Now can someone help me installing TWRP on my F1?:angel:
Thank you for any help
Oh btw I just noticed this somehow didn´t end up in the Umidigi F1 section and I can´t figure out how to put it there either
So if you could tell me how, that´d be awsome

Related

[Q] i cant get TWRP recovery installed via either , SP Flash tools nor Fastboot

I did everything that was stated in the how to's but to no avail. additionally i cant get TWRP installed via fatboot, i have checked and crosschecked usb debugging and unlock OEM , but i cant get it to work , with SP Flash my phone pops up and vanishes in the hardware manager withing fractions of a second so it doesnt work with the sp Flash , in fastboot it wont let me download to recovery even if i use the command line oem unlock , because the volume up button that you have to use to accept[yes] doesnt work , only the vol down[no ] button has an effect, anyone any ideas anyone?
?
Kylekassar said:
I did everything that was stated in the how to's but to no avail. additionally i cant get TWRP installed via fatboot, i have checked and crosschecked usb debugging and unlock OEM , but i cant get it to work , with SP Flash my phone pops up and vanishes in the hardware manager withing fractions of a second so it doesnt work with the sp Flash , in fastboot it wont let me download to recovery even if i use the command line oem unlock , because the volume up button that you have to use to accept[yes] doesnt work , only the vol down[no ] button has an effect, anyone any ideas anyone?
?
Click to expand...
Click to collapse
To use SP Flash tools, turn the phone off, press download on the software then plug the phone in. The preloader is only meant to show for a short time (a fraction of a second to a few seconds) so SPFT needs to be sending the signal to download in that time window.
What I've also found works is to press download on SPFT then press and hold power and volume up until the device starts downloading.
thx for the quick answer i will try a.s.a.p.
Kylekassar said:
thx for the quick answer i will try a.s.a.p.
Click to expand...
Click to collapse
Tried but it doesnt work , i starts the dload but then i end up on brom error : STATUS_PRELOADER_INVALID(0xC0030004) no recovery flashed
Kylekassar said:
Tried but it doesnt work , i starts the dload but then i end up on brom error : STATUS_PRELOADER_INVALID(0xC0030004) no recovery flashed
Click to expand...
Click to collapse
That could be a couple of things:
Which SPFT version are you using? If its an older version try using a newer one.
Or
The scatter file you loaded is not good, download a stock firmware and use the scatter file from that.
Try this:
fastboot flash recovery "filename".img
or
fastboot flash boot "filename".img
Do you have the MTK drivers installed? What does your phone appear as in the Device Manager? Like others have said, once you've chosen your scatter file and recovery to flash, hit download and then plug in the phone.
Managed to fix this? I have the exact same problem and not able to fix it till now....
I'm in a similar situation. I CAN get my phone to flash recovery in SPFT and get a lovely big green tick but when I power off and boot into recovery using power and volume up it boots into the stock android recovery rather than TWRP.
Going another way via ADB, I can get the phone detected but when I send the OEM unlock bootloader command I am unable to use volume up to confirm. Only the volume down key works to cancel.
All I want is to put viper4android on. Never had any issues until this phone.
chandlerp said:
I'm in a similar situation. I CAN get my phone to flash recovery in SPFT and get a lovely big green tick but when I power off and boot into recovery using power and volume up it boots into the stock android recovery rather than TWRP.
Going another way via ADB, I can get the phone detected but when I send the OEM unlock bootloader command I am unable to use volume up to confirm. Only the volume down key works to cancel.
All I want is to put viper4android on. Never had any issues until this phone.
Click to expand...
Click to collapse
Are you 100% sure the recovery.img you flashed was TWRP?
Absolutely. Downloaded from this very site. It was this one: recovery_TWRP_3021_P9000.img
---------- Post added at 02:23 PM ---------- Previous post was at 02:17 PM ----------
Did an OTA update this morning and am showing as on build number Elephone_P9000_20160608 now. Haven't tried flashing since the update as I'm at work with locked down computers. Was going to try again over the weekend. Which recovery and version of flash tools would you recommend trying this time?
thanks for any advice.
Actually I have the same problem.
I tried to reinstall the drivers because it seems to be not the correct one. Here is a pic: i.imgur.com/FoUnVyz.png
After I read somewhere that i can try and hold down Volume+ while connecting my phone to the pc where i started the download in sp tools prior.
I got this error code: STATUS_PRELOADER_INVALID(0xC0030004)
And here I am with a not-up-to-date elephone p9000.
Anybody care to help me?
I'm in the same situation, tried everything - flashtool recovery.img separate in download mode, flashtool in update mode full 7.0 with replaced original recovery.img with TWRP one, played with fastboot with no luck as did not find the way to OEM UNLOCK it - vol + not reacting. Bought the phone on Gearbest, looks like it's locked very hard.
Can't install TWRP
Me too! I've updated my p9000 to latest stock v7 rom with spft. I can't install twrp recovery despite getting a geen tick from spft. Tried four times but it won't overwrite the stock rom recovery. A locked bootloader seems to be the popular diagnosis but spft doesn't use the bootloader. What else could it be? Ideas very welcome.
Did you boot into recovery immediately after flashing? A normal system boot will overwrite TWRP with the stock recovery. Once you start TWRP there is an option to prevent this from happening.
Can't install TWRP
Thanks for the suggestion. I flashed twrp again but it won't boot into recovery afterwards without a restart, just hangs. Stiĺl on stock recovery.

was bricked, now stuck on opx stock recovery, bootloop.

The story begins when I had twrp. i flashed the oneplus_x_oxygenos_3.1.1_community_build usb debugging turned on, and oem unlocking. I was successful, I had stock oxygen OS but I lost twrp in doing so.
retried to install twrp, it did not work, when i tried going to recovery it's stuck on oneplus logo. i tried to fix it with this , did't notice it was for Oneplus 2, so.... hard bricked my phone, i was able to recover with this but i could not install twrp. so i installed the stock recovery MM which works now. OS does not work anymore. for some reason when i try to flash the oxygenos_3.1.1 with stock recovery, it still fails. even when i tried installing a lower version rom.
Can anybody help me? this is my daily driver phone. currently using my nokia feature phone for calls and texts......
what I have:
Stock recovery
nandroid backup that i cannot use because i don't have twrp,
usb debugging turned off,
and oem unlocking off.
can access fastboot, sideload.
no access to OS.
Hatred for Pokemon Go
yay it's alive!!
this worked for me! http://forum.xda-developers.com/oneplus-x/general/guide-mega-unbrick-guide-hard-bricked-t3272108
moderator kindly delete my post. Thanks!
Don't know why people are still flashing community build with twrp. So much information on this. Yes we have a working twrp for 3.1.1 but that's for after its installed.
Exodusche said:
Don't know why people are still flashing community build with twrp. So much information on this. Yes we have a working twrp for 3.1.1 but that's for after its installed.
Click to expand...
Click to collapse
I guess some confusion might have been caused when it was posted on the OnePlus forums (and apparently a quote from a OnePlus rep) that the new build was "compatible" with TWRP. This was later clarified (by a poster, not OnePlus) to mean V41 of the blu-spark TWRP.
Chat with support confirms.
Kashaila said:
Sorry to keep you waiting. I apologize for the confusion. I have just confirmed from the specialist that TWRP is compatible with the new rollout.
Click to expand...
Click to collapse
https://forums.oneplus.net/threads/...nity-beta-for-oneplus-x.464812/#post-15231909
Perhaps the mistake arises because it is not clear was that whilst TWRP is compatible, you couldn't actually flash the new community build with it! TWRP is only compatible (like you say) AFTER the flash!!
https://tapatalk.com/shareLink?url=...share_tid=3464987&share_fid=3793&share_type=t
[guide] unbrick device
This should help...
The solution for OPX hardbrick is similar to OPO and OP2 - you just need a Qualcomm driver and a recover package.
So,here we go !!
Step 1 :- DOWNLOADS :-
1.) Drivers :- https://www.androidfilehost.com/?fid=24052804347799753 (Extract these files to a folder on desktop.)
2.) Recovery Tool :- https://drive.google.com/folderview?...XM&usp=sharing (Download all files inside this folder and put them in a folder on desktop.)
Step 2 :- If you are using Windows other than Windows XP,turn off Driver Signature Enforcement.To do so,follow this guide :- http://www.howtogeek.com/167723/how-...igned-drivers/
Step 3 :- Press the power button for 40 seconds to turn off the phone.
Step 4 :- Press only volume up button for 10 sec and then power button. While keeping them pressed,connect OPX to PC.Hold volume up until your PC finds a new hardware .
Step 5 :- Go to device manager in your PC, find the new "QUALCOMM-HS USB Diagnostics xxxx" device or something like this (It must be Unknown Devices as QHUSB_BULK or under COMs and Ports as Qualcomm xxxx). Update its driver in property page using the Qualcomm driver provided (for 32bit windows, select x86 folder; for 64bit windows, select x64 folder).
Step 6 :- After installing the drivers,"Run As Administrator" the MSMDownloadToolV2.0 in the recovery tools folder.
Step 7 :- Click start at top left corner and wait for it to finish (Download Complete will come)
Step 8 :- Disconnect phone from PC and boot into system.
Now you can again do anything you wish to (unlock bootloader,etc).To unlock bootloader,go to developer options and tick "Enable OEM Unlock" first.
When you will need this guide ? :-
1.) If your phone is totally black (no racism)
2.) When you have locked the bootloader by mistake . (This happens when you flash a rom without having oem unlocking enabled.)
PS:- This method will wipe all data and restore your phone to OxygenOS and English Bootloader.
Thanks.
Hi, i can' get the qualcomm driver installed. It says like the hash isn't in the catalog and that it is damaged or messed with.
The Driver Signature is turned off in W10, so do you know something?
Also there is no communication with fastboot, i can boot to it, to the fb logo on the opx, but no way to get contact.
Thanks
tjeus said:
Hi, i can' get the qualcomm driver installed. It says like the hash isn't in the catalog and that it is damaged or messed with.
The Driver Signature is turned off in W10, so do you know something?
Also there is no communication with fastboot, i can boot to it, to the fb logo on the opx, but no way to get contact.
Thanks
Click to expand...
Click to collapse
Change computer.
Try with an old windows 7.
Or, try this: http://www.howtogeek.com/167723/how...8.1-so-that-you-can-install-unsigned-drivers/
Iirc, it's the same for Windows 10.
Sent from my ONE E1003 using Tapatalk
Himanshu Gusai said:
The solution for OPX hardbrick is similar to OPO and OP2 - you just need a Qualcomm driver and a recover package.
So,here we go !!
Step 1 :- DOWNLOADS :-
1.) Drivers :- https://www.androidfilehost.com/?fid=24052804347799753 (Extract these files to a folder on desktop.)
2.) Recovery Tool :- https://drive.google.com/folderview?...XM&usp=sharing (Download all files inside this folder and put them in a folder on desktop.)
Step 2 :- If you are using Windows other than Windows XP,turn off Driver Signature Enforcement.To do so,follow this guide :- http://www.howtogeek.com/167723/how-...igned-drivers/
Step 3 :- Press the power button for 40 seconds to turn off the phone.
Step 4 :- Press only volume up button for 10 sec and then power button. While keeping them pressed,connect OPX to PC.Hold volume up until your PC finds a new hardware .
Step 5 :- Go to device manager in your PC, find the new "QUALCOMM-HS USB Diagnostics xxxx" device or something like this (It must be Unknown Devices as QHUSB_BULK or under COMs and Ports as Qualcomm xxxx). Update its driver in property page using the Qualcomm driver provided (for 32bit windows, select x86 folder; for 64bit windows, select x64 folder).
Step 6 :- After installing the drivers,"Run As Administrator" the MSMDownloadToolV2.0 in the recovery tools folder.
Step 7 :- Click start at top left corner and wait for it to finish (Download Complete will come)
Step 8 :- Disconnect phone from PC and boot into system.
Now you can again do anything you wish to (unlock bootloader,etc).To unlock bootloader,go to developer options and tick "Enable OEM Unlock" first.
When you will need this guide ? :-
1.) If your phone is totally black (no racism)
2.) When you have locked the bootloader by mistake . (This happens when you flash a rom without having oem unlocking enabled.)
PS:- This method will wipe all data and restore your phone to OxygenOS and English Bootloader.
Thanks.
Click to expand...
Click to collapse
Hello, i have similar problem.
I tried to flash sultan rom on top of cm13 nightly, but before flashing i wiped everything, system,data, cache etc.
Then i went to flash sultan(with twrp, can't remember the version but i think it was new one), i had to change update script in .zip file to ONE before i could flash it.
Then when it flashed i tried to restart but it said no system.
I decided not to restart and flash OOS 3.1.3, it flashed and restarted...but it was constantly restarting, logo would show and 1 sec after it would restart, and it stuck in a loop. No recovery, no fastboot...
With a guide above i managed to get it to install recovery and rom, but when booting, after loading android apps, it would just say finishing boot and restart again...
So i had recovery and tried to flash a new recovery but bootloader is locked, and cannot be unlocked because, oem unlock is disabled....
I tried to flash OOS 3.1.3 with stock recovery but after clicking YES for flashing phone turned off. When i tried to turn it on it only shows logo, nothing booting....
And now when i try to use MSM Download tool everything is done but phone still doesn't boot anything at all......now it won't even get to the part with loading android apps.....
Can anyone help?? Could someone please upload recovery.img and system.img that i could put in MSM folder, maybe if it would flash that files it would work?
Is there any other way to set oem unlock to enabled without developer options???
help help help
Ovakisan said:
Hello, i have similar problem.
I tried to flash sultan rom on top of cm13 nightly, but before flashing i wiped everything, system,data, cache work?
Is there any other way to set oem unlock to enabled without developer options???
help help help
Click to expand...
Click to collapse
The part when it said no system you would of been fine if you just let it boot. Did you wipe before flashing 3.1.3 after Sultan? You need to get old stock recovery to flash 3.1.3. Whether that be thru fastboot or using the unbrick guide.
Once you have booted 3.1.3 you can continue with fastboor flashing one of the updated twrp's (Sultans,blu sparksv41,Nachets.)
Exodusche said:
The part when it said no system you would of been fine if you just let it boot. Did you wipe before flashing 3.1.3 after Sultan? You need to get old stock recovery to flash 3.1.3. Whether that be thru fastboot or using the unbrick guide.
Once you have booted 3.1.3 you can continue with fastboor flashing one of the updated twrp's (Sultans,blu sparksv41,Nachets.)
Click to expand...
Click to collapse
I did wipe yes, but within twrp not stock recovery, so that is what f**ed it up :/
Thru fastboot i can't do anything because bootloader is locked and cannot be unlocked. unbrick guide just boots, updates and starts android applications and then restarts.
A few minutes ago it managed to get into setup wizard, and i went skip skip skip just to get into settings and before i got in freaking thing restarted and now is again starting aplications in a loop......
Could i use different img files with MSM downloader? Where can i read more about msm downloader app and what it does?
Ovakisan said:
I did wipe yes, but within twrp not stock recovery, so that is what f**ed it up :/
Thru fastboot i can't do anything because bootloader is locked and cannot be unlocked. unbrick guide just boots, updates and starts android applications and then restarts.
A few minutes ago it managed to get into setup wizard, and i went skip skip skip just to get into settings and before i got in freaking thing restarted and now is again starting aplications in a loop......
Could i use different img files with MSM downloader? Where can i read more about msm downloader app and what it does?
Click to expand...
Click to collapse
Can't you go through the steps to unlock bootloader now that you've done the hard brick guide? I'm not sure bro someone will help you.
Exodusche said:
Can't you go through the steps to unlock bootloader now that you've done the hard brick guide? I'm not sure bro someone will help you.
Click to expand...
Click to collapse
The problem is that after going through guide, MSM downloader would say that its done, and it wouldn't boot in android, sou you can't get into developers options to enable OEM unlocking. And throught fastboot you can't do anything because its not enabled...
anyway if anyone is reading this that has same issue, just don't stop restarting, this little fu**** just managed to boot into android and i managed to get into dev options(after 3-4 restart, and 1 wipe cache data in stock recovery). after setting OEM unlock to enabled i tried to shut down phone through normal shutdown procedure but it got stuck, but force shut down with button worked and it saved OEM unlocking option on enabled. so i managed to unlock bootloader with fastboot.
So im with stock recovery now, lollipop ROM, should i try to flash OOS 3.1.3 now, or do i have to do something else prior to flashing????
I'm kind of scared now to do anything :'D
EDIT: ok, i ran into problem again -.-
twrp is flashed, latest. now when i try to flash cm13 or sultans cm13 i get this error.
http://imgur.com/a/BSpK1

I cannot find twrp or stock recorvery after flashing bootleggers custom rom.

I made a backup of the prev rom....and flashed this bootleggers custom rom.....now i can't boot into twrp. never trust the volume up key and the power key simultaneously is simply restarts into the system.
Tried installing the TWRP on it and then I found many difficulties....
for installing TWRP I connect the device to the system and enter the fastboot mode whenever I type the command in fastboot mode it simply restart again into the system....
I tried flashing the image with the help of flashify APK it says that the device is not rooted...
I don't even have the stock recorvery .....i can't even format my phone can somebody plz help me with this issue.....
Try miflash tool

How can I repair semibrick on Realme x3 Superzoom (RMX2086)? - Only works Fastboot Mode

Hi, I have a semibrick on my X3 Superzoom (Global), and I can't seem to restore the original firmware. When it was working properly, I think the phone was updated to the latest version available in Europe (RMX2081EU_11.A.50), hence Realme UI 1.0.
I do not remember very well what I did, it's been a few weeks since my "screw up", I must have flashed an untrusted firmware, the thing is that when rebooting the screen looks black and goes into a continuous bootloop, but allows to enter fastboot mode with power + Vol down (I know because I can launch fastboot commands). Curiously, when it goes into bootloop you don't see the Realme logo, I discovered that the logo is there but with the screen illumination at minimum, and you can only glimpse a little if you put it under a lamp. Very strange.
Since it can go into fastboot mode I have tried flashing several firmwares for my phone, RMX2086 and none of them repair brik. I have tried always by command line because with MsmDownloadTool I don't have login access and with Realme Flash Tool always shows error "cannot find central directory", I have tried also with QFil and I can't get it to stay stable on the port.
I flash with command line with "fastboot flash" all .img files of super, recovery, boot, boot, dtbo, vbmeta (in that order) but it does nothing. Furthermore, I have tried with several ofp files like for example the following file from realmefirmware.com, which seems to be the last released full version of Realme UI 2.0 (I have tried also with Realme UI 1.0 versions):
RMX2086GDPR_11_C.11_2022011318270168.zip (I decrypt the ofp file inside to extract the .img files.).
Interestingly, I can flash TWRP Recovery (it works, and you see the screen with normal TWRP recovery) and from the recovery I can flash a Custom Recovery like PixelPlusUI. The phone boots (no logo visible) in CustomROM normally, but after a while of use the screen turns off but working ROM.
What should I do? Although I have some flashing experience, I'm pretty much stuck. Can anyone give me any suggestions?
Sorry with making it so long, but I wanted to explain this as best as possible so it is well understood.
When you already upgrades to Android 11, you can not flash custom rom, otherwise it bricks, because all the custom roms required android 10 ROM system, you may downgrade using flash tool (I tried but failed to flash any stock rom using any tool, only able to flash using fastboot commands)
bernarbernuli said:
Hi, I have a semibrick on my X3 Superzoom (Global), and I can't seem to restore the original firmware. When it was working properly, I think the phone was updated to the latest version available in Europe (RMX2081EU_11.A.50), hence Realme UI 1.0.
I do not remember very well what I did, it's been a few weeks since my "screw up", I must have flashed an untrusted firmware, the thing is that when rebooting the screen looks black and goes into a continuous bootloop, but allows to enter fastboot mode with power + Vol down (I know because I can launch fastboot commands). Curiously, when it goes into bootloop you don't see the Realme logo, I discovered that the logo is there but with the screen illumination at minimum, and you can only glimpse a little if you put it under a lamp. Very strange.
Since it can go into fastboot mode I have tried flashing several firmwares for my phone, RMX2086 and none of them repair brik. I have tried always by command line because with MsmDownloadTool I don't have login access and with Realme Flash Tool always shows error "cannot find central directory", I have tried also with QFil and I can't get it to stay stable on the port.
I flash with command line with "fastboot flash" all .img files of super, recovery, boot, boot, dtbo, vbmeta (in that order) but it does nothing. Furthermore, I have tried with several ofp files like for example the following file from realmefirmware.com, which seems to be the last released full version of Realme UI 2.0 (I have tried also with Realme UI 1.0 versions):
RMX2086GDPR_11_C.11_2022011318270168.zip (I decrypt the ofp file inside to extract the .img files.).
Interestingly, I can flash TWRP Recovery (it works, and you see the screen with normal TWRP recovery) and from the recovery I can flash a Custom Recovery like PixelPlusUI. The phone boots (no logo visible) in CustomROM normally, but after a while of use the screen turns off but working ROM.
What should I do? Although I have some flashing experience, I'm pretty much stuck. Can anyone give me any suggestions?
Sorry with making it so long, but I wanted to explain this as best as possible so it is well understood.
Click to expand...
Click to collapse
Have you found solution? I have exactly the same problem!
maskalicz said:
Have you found solution? I have exactly the same problem!
Click to expand...
Click to collapse
It's been over a year since it happened, I didn't find a solution on my own, and since it was still under warranty, I sent it to the official technical service and a couple of weeks later I received it back with the firmware working.

Can't boot to fastbootd mode

Hi, I am using a oneplus 7t pro mclaren edition. I have soft-bricked the device. I tried to change the filesystem in twrp to f2fs when i was in stock rom (I know it was a stupid mistake). Now the boot and recovery partitions are destroyed. I can boot to actual fastboot mode. Tried to use payload dumper but whenever it tries to boot fastbootd it says
fastboot: error: Failed to boot into userspace fastboot; one or more components might be unbootable.
Tried erase everything I got the following error using "fastboot -w"
Erasing 'userdata' OKAY [ 0.229s]
/home/abhijith/Documents/op7t/output/make_f2fs failed with status 1
fastboot: error: Cannot generate image for userdata
I have heard of MSM unbrick tool but as far as i know it only works in windows , before installing VM with windows , I want to know if there is any other way i can recover my device. I have a11 fastboot rom and a12 stock rom. Please help
I have exactly the same problem, same errors etc. if I find any solution I'll post it here. Can't use my phone until then I guess. It all happened after my phone was bricked after trying to install TWRP (previously used LineageOS Recovery).
I followed this guide which resulted in the same errors as for you: https://forum.xda-developers.com/t/...ock-fastboot-roms-for-oneplus-7t-pro.3991189/
Okay, I managed to unbrick my phone, but you won't like the (probably only) solution:
- You NEED Windows (7-10) for this, as the tools are only available on this platform, sadly
- There is this one Indian Guy that will save you:
- Includes how to install all drivers and how to get your phone into COM Mode
- This uses the MSM tool. For 1+ 7T Pro, get it here: https://forum.xda-developers.com/t/...l-to-restore-your-device-to-oxygenos.4002909/
- This is going to STOCK RESET you phone 100%, meaning that your bootloader will be locked etc.
- If you get into any Chinese menu after the phone reboots, you can use Google Lens for translation
I can't believe this worked because it just feels so hacky, but trust me, it's a good last resort as you can always put your phone into COM Mode, regardless of how hard you messed up the system [citation needed].
For me even in device manager qualcomm device itself is not showing :0
abhijiths362 said:
For me even in device manager qualcomm device itself is not showing :0
Click to expand...
Click to collapse
Follow the video. When all drivers are installed and you hold both volume buttons while the device is off, it will show up as a COM/serial device for a few seconds before booting.
Important: Only connect the cable while already pressing the buttons or it won't work.
I was able to get to edl mode and msm tool was detecting but now i am facing sahara communication error i dont have official cable so maybe that might be the reason will try that also
@Colin_T Thanks for the help. I was able to install stock rom to my oneplus 7t pro. I really want to install pixel experience, in the instructions it is saying flash oos 12 firmware. But in the official website i am only seeing 11. What to do?

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