I have this phne for 2-3 weeks and it never run out of battery completely. Yesterday it did and when i plugged the charger it opened and it got stuck in the clock screen. No buttons are responding only the hard reset (power button and the middle one). The screen turns on and off every one minute. It is a mess...any help is appreciated!
Solved: Thank you guys for helping. I found that the solution was to download the Update Service from SE and follow EXACTLY the steps it mentions.
Steps:
1 Deactivate the phone for 30 secs. (in this case unplug the battery once it could not close normally)
2 plug the micro USB in the phone and then the USB to the PC
3 Before plugging the USB to the pc press the back button and hold it for as it takes. it takes a while. the the update service will start formating your software and it will be as new...notice that what the sd card contrains isn't deleted
realy ther is noone with the same problem? i start to worry. please could anyone say any opinion?
Hello,
try to start your phone in save mode and then deinstall your 3. party apps.
I think the failture comes from an app.
an app could also be the reason for a verly long boot time.
her some info's about the save mode: androinica.com/2010/08/06/how-to-activate-android%E2%80%99s-safe-mode-to-get-out-of-a-force-close-loop/
hope this can help you with your problem.
My suggestion to you would be to take it back to the place where you bought it and tell them to fix it... if it's only 2-3 weeks old they shouldn't argue.
Has anyone experienced their phone freezing/locking up? I'm not talking about lagging/freezing applications, but the whole phone actually locking up.
My phone seems to be freezing up about twice a week and has been for the last 3 weeks. Each time it has been when the device was in my pocket or on charge at night (and subsequently the alarm does not go off).
When the device is frozen like this, it has no indications of even having power.The power button will not turn the phone off, on, or wake the device. Plugging the phone into power doesn't even turn the orange/green charging lights on, nor play the tone for when power is connected.
I physically have to remove the battery for a few seconds from the phone and re-insert before the phone will start up. I have even performed a hard reset on this device.
Has anyone else experienced anything like this? I'm thinking that it might be a hardware fault, or at a really wild guess maybe the HTC Attentive App.
I'm having no problems with crashing or freezing!
I have actually found the device to be very stable, a lot nicer cleaner and stable than my previous device (Sony Ericsson Xperia X10).
Had exactly that problem a couple of times already. The only solution is to pull the battery out.
Still - better than an iPhone crash which requires you to plug it back into the PC before it will work again.
I had a similar situation:
I was making an international call (card service), when finished i heared the card IVR prompt if i need to make another call. I wanted to hang up but the screen was black adn dead. power button did not bring into life and i was keep on hearing the active call. had to take the battery out to kill this situation.
typically windows behaviour
Thought I had narrowed this down to the HTC attentive app, but alas the phone froze again this morning after hitting snooze 3 or 4 times. Oddly enough, the power button would turn the screen on and off, but the lock screen wouldn't show, nor could anything be moved or controlled on the screen (live tiles were still animated though). Battery pull again.
Yeah, typical windows behavior. No where near as bad as Windows Mobile which I came from though
I have the same issue. Can be in the middle of a call or anything. Had it reboot once while on charge too. Did you just remove the attentive app? Would it be worth trying a Hard Reset if that wipes the device. If so how easy is it to put your old Apps back on. Or do I need to write a list and search manually.
I did a hard reset and just didn't install the app again.
"When you buy or download apps from the Zune PC client, those apps are automatically redownloaded to the phone when you reset the device and login with your Windows Live ID again. When you download apps from the phone itself, you have to go to the Marketplace again to manually find and redownload the apps you want."
http://www.winsupersite.com/paul/mailbag/101023.asp#9
Hi,
I need your help.
I was using my phone normally when suddenly some official app crashed, i pressed the report by email button, but nothing happened, the phone freezed. So i just pressed the power button to restart the phone.
Now i can't turn it on ! Everytime it reaches the samsung logo, i get a cycle of 1 vibration followed by 3 vibrations a few seconds later. Those vibrations keep repeating until the phone decide to restart and the problem repeat itself.
tiny good news : I was able to enter TWRP recovery mode, and switch off the phone in order to be able to start it in "Safe mode".
So safe mode is working, but as soon as i try to come back to normal booting : same problem again (stuck at samsung logo + 1+3 vibrations infinite cycle).
Did this happened already to someone ? I was not doing any sensitive manipulation when it started so i'm surprised (the app that crashed it pebble time app, but i think it's just random).
Any way to boot in normal mode without having to hard reset it, please ?????
So i managed to fix the problem.
Here is my solution for others who might encounter this issue:
Being able to enter safe mode but not normal mode told me it was an app that bugged...
Something probably went wrong with the Pebble Time application: i've uninstalled it through the play store (in safe mode), and then.... i managed to reboot in normal mode again ! (and i reinstalled the pebble time app again, no more problem even after rebooting).
All good now.
So, I have my Sony Xperia Z2 from a while now. I recently broke the screen, so I had to get a replacement in 3rd party repair shop. They've managed to repair it l, although I discovered that the battery is draining faster than usual. So, I performed a factory reset via GUI, it went alright, but it took longer time than I expected. Suddenly the phone was freezing, especially during islnstalling new apps from Play Store. I've had enough of it and I performed a factory reset once again, with around 40% of battery. It took an enormous time for my phone to wipe the data. From that moment the phone is stuck on the waves animation. When I'll hold volume down key in the startup its booting into the system with a notification "Android is starting... Optimizing apps X out of 177." After reaching the value, it changes the communicate to "Starting up", freezes and restarts again into waves. I should mention that the USB port is broken, I can get the connection, but after twisting the cable. What should I do? Is it bricked completely? Can I take it to the same shop and let them do the job?
Ifyou can connect to the pc try to flash via flashtool
Hi everyone,
The touchscreen of my Stratos 3 has stopped working... The buttons do still work and I was able to reboot using the buttons but still no touch. Is there any way to factory reset without touchscreen?
Thanks
kulaki0 said:
Hi everyone,
The touchscreen of my Stratos 3 has stopped working... The buttons do still work and I was able to reboot using the buttons but still no touch. Is there any way to factory reset without touchscreen?
Thanks
Click to expand...
Click to collapse
Install adb/fastboot drivers and use:
Code:
adb reboot wipe
After is done, just turn on the watch and pair with Amazfit app.
Saratoga79 said:
Install adb/fastboot drivers and use:
Code:
adb reboot wipe
After is done, just turn on the watch and pair with Amazfit app.
Click to expand...
Click to collapse
Thanks, I am going to return it. Amazon costumer service offered a full refund even if the return window had closed.
Same issue with my stratos 3
I have the same issue with my stratos3. I rebooted and factory reset using the physical buttons, however it didn't help. Is the adb command doing something different than the factory reset on the menu?
I notice that touchscreen is working in ULTRA mode but not working when I swap to SMART mode.
I does the same. How did you get to do the factory reset without touch?
Click on the scroll up button, then on the top button. Scroll down until "device", top button again and scroll down until you see factory reset.
youtu.be/UHeYx3cv_6E
I hope it helps, on my case touchscreen still not working on SMART mode but works fine on ULTRA mode.
Wahezu said:
I have the same issue with my stratos3. I rebooted and factory reset using the physical buttons, however it didn't help. Is the adb command doing something different than the factory reset on the menu?
I notice that touchscreen is working in ULTRA mode but not working when I swap to SMART mode.
Click to expand...
Click to collapse
This happens to me since last update.
An workaround is to do a single reboot in smart mode and the touchscreen works again.
It happens every time I switch from ultra to smart.
Rebooting or factory reset don't help in my case. How can you switch back to ultra mode when the touch is not working? I have actually never used the ultra mode so I don't think it is what triggered it
Nevermind, I found how to enable ultra mode with the buttons. Indeed the touch screen woks but not at all on smart mode.
This is a terrible sw bug
Same here. No difference with reboot or factory reset. Touchscreen only works in ultra mode.
Hopefully they will fix it in the next software release if we manage to report it to them. I tried contacting Amazfit without luck.
kulaki0 said:
Rebooting or factory reset don't help in my case. How can you switch back to ultra mode when the touch is not working? I have actually never used the ultra mode so I don't think it is what triggered it
Click to expand...
Click to collapse
You can do it with the physical buttons.
In the watchface: press up to settings, then select. Scroll down pressing down until device menu.
Using this, try a single reboot in device menu. It solves in my case.
Hi,
I am another affected of the touchscreen issue. It started yesterday, I believe, but I am not entirely sure as I tend to use the physical buttons a lot. My phone updated to Android 10 (coming from Android 9) just yesterday, so I am not sure if this has any effect on this issue.
Since last time I remember the touchscreen working, these are the things I did/happened:
1. I ran out of battery
2. Next morning I charged it to 100%
3. I used the watch for the whole day
4. Next day my phone updated to Android 10 (Miui 11)
5. That same evening I realised the touchscreen was not working.
I have soft reset the watch without luck, I'll try with a factory reset to see if it works.
Have you tried in Ultra mode?
I reported it to Amazfit and they are looking at it. I hope they find the root cause soon. It is annoying as I bought that watch because of the storage for music but I cannot play music without the touchscreen working and music is not available in Smart mode.
Wahezu said:
Have you tried in Ultra mode?
I reported it to Amazfit and they are looking at it. I hope they find the root cause soon. It is annoying as I bought that watch because of the storage for music but I cannot play music without the touchscreen working and music is not available in Smart mode.
Click to expand...
Click to collapse
You can play music, put music as a widget so you can use physical buttons to play. In my case, I use the buttons on my Bluetooth headset to rise volume and change tracks.
BTW: how did you reach Amazfit?
I think the issue is the same for all, no touch screen in Smart Mode, but working as usual in Ultra Mode...
Btw, how did your problem started? I believe is because I ran out of battery in Ultra Mode, and then I charged the smartwatch and entered Smart Mode automatically. Maybe Ultra Mode turns off when no battery whithout properly save file corruption or something...
Or, it has something to do with Android 10?
lindomaroliveira said:
You can play music, put music as a widget so you can use physical buttons to play. In my case, I use the buttons on my Bluetooth headset to rise volume and change tracks.
BTW: how did you reach Amazfit?
Click to expand...
Click to collapse
I Contacted them via the feedback feature from the App. They replied asking for the same from the watch. I haven't heard back from them since then. Hopefully they have found they issue and they release a fix with the next firmware update. Otherwise it will be my last Amazfit/Xiaomi Device. I am so fed up with so many software issues on their devices.
bigata said:
I think the issue is the same for all, no touch screen in Smart Mode, but working as usual in Ultra Mode...
Btw, how did your problem started? I believe is because I ran out of battery in Ultra Mode, and then I charged the smartwatch and entered Smart Mode automatically. Maybe Ultra Mode turns off when no battery whithout properly save file corruption or something...
Or, it has something to do with Android 10?
Click to expand...
Click to collapse
I don't have Android 10 yet and never used Ultra mode before. And suddenly I got the touch issue
Here is the replied from Amazfit support:
###############################
The tech team just replied that this issue cannot be solved online.
Could you please kindly contact the seller to see if you can return the watch for repairing or replacement according to their warranty policy.
###############################
I have had one redmi note 3 pro , one mi5 ,one Amazfit pace and now the stratos 3. Which is going to be the last Xiaomi device I ever buy. Apart from the pace the rest of devices had hardware defects or software bugs. Xiaomi never again.
Wahezu said:
Here is the replied from Amazfit support:
###############################
The tech team just replied that this issue cannot be solved online.
Could you please kindly contact the seller to see if you can return the watch for repairing or replacement according to their warranty policy.
###############################
I have had one redmi note 3 pro , one mi5 ,one Amazfit pace and now the stratos 3. Which is going to be the last Xiaomi device I ever buy. Apart from the pace the rest of devices had hardware defects or software bugs. Xiaomi never again.
Click to expand...
Click to collapse
So, not a software issue... I hope I can return it and not only get a replacement... I rather look for a different smartwatch, better finished than this.
The touchscreen works on ultra mode so this is deferentially a software bug. That a front line costumer support sugest to return it doesn't make it a hw issue. Said that I have returned mine because it was still possible and I don't know when they will fix it.
No issue yet on the replacement unit