Hello Sirs,
Wanted to ask if Motherboard can be affected by Failed Update because the internet was cut? a little bit of background,
I updated my Pocophone and my internet was cut off. The phone restarted and after the Pocophone logo it only displays white screen.
Tried doing Hard Reset - it displays success but still on restart it only shows white screen. Since I still have Warranty, I sent it to the store where I bought the device they will be the one
to send it to Xiaomi Service Center.
After 2 Months they haven't updating me so I went personally to ask updates. They told me that Xiaomi PH can't fix the issue so they sent it to Indonesia for fixing. Then after a month they told me again
that Xiaomi Indonesia can't fix it so they passed it on another branch on other country ( can't remember exactly if its Xiaomi Vietnam ). Just this November I received an update that my Device's Motherboard was messed up/broken because of the broken update...
can it really affect the Motherboard? Thank you for the answers
Yes the motherboard is what contains the flash memory that got messed up during the update.
I don't understand. How can your phone went to patch incomplete downloaded update. This doesn't happen. The phone is supposed to check if your update image is complete or not before rebooting for the update.
Thats a scam. Even if the motherboards is broken it doesn't need to bounce from one country to another. I think you should have tried flashing a new rom before trying with service centre. Most of those guys dont even know how this stuff actually works.
You should have checked here first if that happened. Most "service centers" have pre-set troubleshooting methods that usually end up to repair despite the issue just being software most of the time.
In any case, since this is what is happening now, I recommend that you ask for a refund instead or at least a replacement phone already. I wouldn't have waited 2 months for a repair.
BTW, it's very rare that a system update will cause an issue with the motherboard if it was still downloading the update because the OS will not update the system simultaneously while downloading the update. What happens is that the OS will download the update first (usually as a zip file) and check for errors before flashing. If no errors found, it will then proceed to update. So, it couldn't have been an issue with a botched downloading, but most likely you didn't have enough battery and the phone died during the flashing process itself, that is how most phones usually get bricked. Sometimes this can be fixed by reflashing, especially if your phone is still recognized by the PC (most service centers don't start with this T/S). Going back, just go back to the center and ask for a refund or a replacement phone. Just feign ignorance and tell them that it wasn't your fault since it was a bad system update.
Thank you! Will ask for a refund and update u guys soon :good:
Related
Hi.
I just got my p500 that went to repair( i bricked the phone) and they fixed it and updated to 2.2.2 but im having some issues.
The phone doesn't turn off the screen, even tough its set'd up to and i have to lock it in order to turn off the screen and sometimes just turn back on even without a text or call and i have to again lock it. Other problem is that the phone does not recognize that it's connected to the pc by usb.
I already tried do a reset by restoring the factory settings but it didn't solve anything.
Does anyone know how to fix this? I didn't want to sent it back to repair because it took a long time for they to fix it.
Thanks
All p500 tht was repaired by service hav this prob, I think its due to faulty motherboarf tht they using.
So that means that i will have to send it back =/ Theres really nothing i can do? I even thought it was all software related and if i flash the phone with the 2.2.2 room (im afraid that downgrading the room will brick the phone) but i don't know if this is possible to do with 2.2.2 and because i haven't found how to root this version.
I had the same problem too after get back my O1 from warranty, really feel disappointed with the service.
Anybody can help except sending back to that stupid service centre ?
Did yours took too long to? Mine took almost a month to get back from repair and it came with all this problems.
Im disapointed with the service too.
You should hav been careful in the first place.
Its a dead end now.
I don't see how its a dead end now.
I should have been careful at the first time while was trying different rooms with different methods and that's why the phone died. I sent it to repair and they replaced the motherboard from what i understood. So if it a new motherboard and i havent change anything since and im having these problems i don't see it as a dead end but as a responsibility from lg or the company that repaired the phone and my provider to repair ir. So maybe the first time since it was my fault it would be my responsibility , but they didn't question that and i didn't say anything. After they repair it but with a malfunctioning piece it's their responsibility to fix it. At least that is how i see it.
Im going to have to sent it back to warranty to repair and i hope it doesn't come with the same problems again.
Ok its not a dead end oO''
I understand ur rage... But I jst warning other users to take precautions while messing with the phone. Or they wud also qq over a bricked box..
Gudluck with the service..
Cheers.
Thanks.
I subscribe your adivce.
I have been thinking of reinstall the firmware(the original from lg) to see if it solves the problem, but im having a issue. I can't connect the phone to the computer(only transferring things to the sd card and install or open from there) and i don't know if i can root it with this version i have now, 2.2.2.
Does anyone know how can i do this with the android version and without connecting it to the pc?
PROBLEM SOLVED
I was planing on sending the phone to repair on monday, but at the time and with the phone here i didn't want to give up so i thought of rooting it and reinstalling the firmware, but nothing worked and the phone didn't recognize that it was connected to a computer. So i kept search other ways to reinstall the firmware and came across a website that talked about a "secret menu" code for the phones and i remembered that this phones must had one and that from there i could do something, i did. From there i did a factory reset and, unlike the ones i did before by going to settings-privacy, when the phone rebooted it told me right way that it was connected to the computer. I also tested the problem with the screen light and so far, so good.
So, if anyone else has this problem(sannielyk reportedly had) what i did was entering the "secret menu" code : 3845#*500# and did the factory reset from there.
Apparently it was a software problem or something that wasn't installed right by the lg service. But so far everything is good, and i hope it keeps that away.
Thanks for the help
Edit the title as [solved].
Goodjob bro.
Cheers.
Done.
Thanks
Thx a lot to griffin_1.
I tried ur "secret menu code" to reset the phone & it is really work , now problem solved.
No need to waste time back to the lg centre.
You're welcome. Glad i could help and that sending the phone to lg could be avoided in this situation.
Oh man you saved my life. I don't know how to thank you. Thanks, thanks, thanks a lot, it really worked.
Thanks griffin_1.
I had the same problem and i was going to send it back to LG service. but ive fixed it with the secret code . Thanks again.
hey people i did send my lg p500 to repair becouse something went wrong the change my mainboard and the ime well done , then i got the 2.2.1 as stock rom
good then i did upgrade to Noijins megatron then the problem starts sometimes
if i just use power amp and want to go to the facebook app the phone simply start blinking the buttons like u would overclock your phone.
then it just reboot from alone i think i got the problem 4 or 5 times a day and i simply start beliving that maybe the gprs or the module might be done for the internet.
so i think should i send it to the repair again ? i even try to flash my baseband
same error at the new roms.
i hope you can help me griffin
got the same trouble like u since lg change my motherboard.
griffin_1 said:
PROBLEM SOLVED
I was planing on sending the phone to repair on monday, but at the time and with the phone here i didn't want to give up so i thought of rooting it and reinstalling the firmware, but nothing worked and the phone didn't recognize that it was connected to a computer. So i kept search other ways to reinstall the firmware and came across a website that talked about a "secret menu" code for the phones and i remembered that this phones must had one and that from there i could do something, i did. From there i did a factory reset and, unlike the ones i did before by going to settings-privacy, when the phone rebooted it told me right way that it was connected to the computer. I also tested the problem with the screen light and so far, so good.
So, if anyone else has this problem(sannielyk reportedly had) what i did was entering the "secret menu" code : 3845#*500# and did the factory reset from there.
Apparently it was a software problem or something that wasn't installed right by the lg service. But so far everything is good, and i hope it keeps that away.
Thanks for the help
Click to expand...
Click to collapse
try this
zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Hey guys I'm new to the forum so go easy on my
So here's the story, last month when the .314 update came I was to impatient to wait until it got the over the air update so I dowloaded it from XDA flashed it using flash tools. I've done the many times before tomy z2 and also to my previous phones and everything went fine. But this time after around 20% of the flashing was complete the completion bar just got stuck there forever. I waited an hour but nothing seemed to be happening so knowing well that it'll brick my phone I unplugged it from the PC. After some googling I found out that there was a new version of flashtools available so I unisntalled my previous version and installed the new one and flashed the same ftf file again. This time to my relief the flashing went normal and my phone was successpfully updated. After a few hours of use my phone just randomly restarted. I didn't pay any attention to it but in the following days my phone started restarting at the most random times around 3-4 times a day. So obviously I knew that something has gone wrong. So I used my booted my phone into safe mode but the problem presisted, I tried doing a hard reset and then I use SUS to repair it but the problem was still there.I even flashed the singtel version of the same firmware version but even then the phone just randomly rebooted. There's nothing wrong with the sim because I switched the sim too (because some people kept insisting that the sim is to blame although I knew in my case that it wasn't) but as I expected the problem presisted. Now I'm at a loss as to what to do.I bought the phone from singapore but right now I don't live there so I can't claim warranty (even if I could).
So I turn to you, the experts in XDA it would be great help if you guys can guid me to a solution or atlesat tell me what the hell is actually wrong with the phone.
Ps: the restarts are entirely random. eg: I can play asphault for hours or shoot 4K for a long time without any problems but then I try texting someone and the phone restarts.
silver1704 said:
Hey guys I'm new to the forum so go easy on my
So here's the story, last month when the .314 update came I was to impatient to wait until it got the over the air update so I dowloaded it from XDA flashed it using flash tools. I've done the many times before tomy z2 and also to my previous phones and everything went fine. But this time after around 20% of the flashing was complete the completion bar just got stuck there forever. I waited an hour but nothing seemed to be happening so knowing well that it'll brick my phone I unplugged it from the PC. After some googling I found out that there was a new version of flashtools available so I unisntalled my previous version and installed the new one and flashed the same ftf file again. This time to my relief the flashing went normal and my phone was successpfully updated. After a few hours of use my phone just randomly restarted. I didn't pay any attention to it but in the following days my phone started restarting at the most random times around 3-4 times a day. So obviously I knew that something has gone wrong. So I used my booted my phone into safe mode but the problem presisted, I tried doing a hard reset and then I use SUS to repair it but the problem was still there.I even flashed the singtel version of the same firmware version but even then the phone just randomly rebooted. There's nothing wrong with the sim because I switched the sim too (because some people kept insisting that the sim is to blame although I knew in my case that it wasn't) but as I expected the problem presisted. Now I'm at a loss as to what to do.I bought the phone from singapore but right now I don't live there so I can't claim warranty (even if I could).
So I turn to you, the experts in XDA it would be great help if you guys can guid me to a solution or atlesat tell me what the hell is actually wrong with the phone.
Ps: the restarts are entirely random. eg: I can play asphault for hours or shoot 4K for a long time without any problems but then I try texting someone and the phone restarts.
Click to expand...
Click to collapse
Telephony error
Try repairing via sony pc compaion
If the problem persists contact sony customer support
Envious_Data said:
Telephony error
Try repairing via sony pc compaion
If the problem persists contact sony customer support
Click to expand...
Click to collapse
Thanks for the reply. I tried repairing via pc companion...did't work. What's a telephony error?
silver1704 said:
Thanks for the reply. I tried repairing via pc companion...did't work. What's a telephony error?
Click to expand...
Click to collapse
Telephony is actualy the phone part of a smart phone, its sim card slot to the app it self
Usualy when there is a problem with any one of those it will cause a phone to not function properly
In this case yours is one of them
Replacement or repair is needed ;D
Envious_Data said:
Telephony is actualy the phone part of a smart phone, its sim card slot to the app it self
Usualy when there is a problem with any one of those it will cause a phone to not function properly
In this case yours is one of them
Replacement or repair is needed ;D
Click to expand...
Click to collapse
I see. Unfortunately the country I live I'm in at the moment doesn't have a sony service centre or anything of the sort so I have to go back to Singapore to actually give it for repairs.
But how is it possible that I got a hardware damage just by a flashing error? I mean before that incident the phone worked just fine for 3 months and I've never dropped my phone or done anything to actually damage it physically.
silver1704 said:
I see. Unfortunately the country I live I'm in at the moment doesn't have a sony service centre or anything of the sort so I have to go back to Singapore to actually give it for repairs.
But how is it possible that I got a hardware damage just by a flashing error? I mean before that incident the phone worked just fine for 3 months and I've never dropped my phone or done anything to actually damage it physically.
Click to expand...
Click to collapse
Z2 suffered alot of manufacturing issues so it is posible a part on a well kept device can break, like my Z2 vibrator motor randomly stopped yet i never dropped it
I've got same problem..did you fixed it? Advice me plz..
Sent from my D6503 using XDA Free mobile app
my has phone automatically factory reset every thing even the SD card
how can I restore my SD card ?????
I received a brand new in the box replacement from Telus yesterday as I have a horizontal pink line that intermittently runs through the scene of my s6 Edge. Upon setting it up I got the message "Unauthorized actions have been detected restart phone to undo any unauthorized actions. ". Even after resetting it it comes back every 5 minutes or so. I have factory reset it and not added anything to it, and have not re-flashed the firmware and neither has fixed the issue.
Any other suggestions? I had to wait 5 weeks for this replacement to be sent out as they are short stocked and back orderd according to the Telus Webstore.
Thanks for any insight or ideas of what else to try!
Just reflashed with the stock firmware in odin. That went well, the unauthorized actions message is gone, but now I get a Smart Manager stopped working error! Noticed that the update is pending so I will try installing that and see if that fixes the problem.
Updated to the most current firmware and within 5 minutes the unauthorized actions message was back! Seriously going crazy!
Looks like the system partition is somehow being triggered as modified. When you enter download mode, what does it say beside Current Binary, System Status?
Edit*
Here is a link to the newest OE1 factory image. Try unzipping and flashing all of the items. See if it fixes it.
https://mega.co.nz/#!aNwTgIpT!liCaT31aK-5muutZcgCaAxxXcLOYtUN1O5c6ytbcJw4
current binary : Samsung Official
system status: official
That is why I am so confused! I am downloading the newest and will see if that fixes it.
So far, so good. I am now using smart switch to add all of my stuff back, but no errors at all!
I had called Samsung before reading this post and they adamantly said "It is defective, no way to fix it, send it back to Telus for a replacement." Was not looking forward to using my messed up phone for another 4-5 weeks while waiting for a replacement.
Thanks again Evonc
Spoke too soon.. This time it took about 20 minutes for the message to pop up the first time.
Just factory reset AGAIN and cleared the cache. Will try to see if it pops up without any data on the phone at all.
Go into Settings-Applications-Applications Manager and see if it is possible to disable SecurityLogAgent. That is the application causing the pop-up. I know it can be disabled via TiBU if you're rooted but I'm unsure what happens if you are unrooted.
evonc said:
Go into Settings-Applications-Applications Manager and see if it is possible to disable SecurityLogAgent. That is the application causing the pop-up. I know it can be disabled via TiBU if you're rooted but I'm unsure what happens if you are unrooted.
Click to expand...
Click to collapse
I can force close it but not disable it. i have now reset it again for the last time. If it happens again I will be calling it quits as I have spent way too much time messing with it. I am allowing google to add my google stuff back, but not installing any apps yet to see if that makes any difference.
Maybe root, install titanium backup, and freeze/uninstall security log?
Screw it! Just packaged the phone up and am sending it back.. Telus tried to tell me it was too late as it was past the 30 day warranty period for them to help me. Nice try peeps! Not my fault they sent me a defective phone! Once they receive this one back, they will then send a new one and I can send the original defective one back!
Thanks for the help guys!
leanne said:
Screw it! Just packaged the phone up and am sending it back.. Telus tried to tell me it was too late as it was past the 30 day warranty period for them to help me. Nice try peeps! Not my fault they sent me a defective phone! Once they receive this one back, they will then send a new one and I can send the original defective one back!
Thanks for the help guys!
Click to expand...
Click to collapse
oh man.. im having the same problem as you. i think this is a common problem with our phones . i even left the phone alone after factory reset with factory apps. the error message popped up every 5 mins. soo disappointed....
I spoke with Samsung:
Roselyn: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Austin: hi
Austin: i bought a S6 Edge from Verizon today and ever since turning it on I'm getting an error]
Roselyn: Hi, Austin!
Austin: "Unauthorized actions have been detected. Restart your phone to undo any unauthorized changes." I literally hadn't even setup my google account or anything after opening the device and this error came up
Austin: Per Verizon tech support, I did a factory reset.. same error
Austin: then I googled the error and it says it is KNOX causing an error and I have to replace the device?? I really don't have time to deal with going back to verizon and exchanging it, so I'm hoping you all can do something
Roselyn: I will help you with all the possible options.
Roselyn: May I have three minutes while I get the required information? Meanwhile, to have an interactive experience of Samsung products, visit us at http://samsungsimulator.com/
Roselyn: Thank you for being online.
Austin: np
Roselyn: I see that the issue can be fixed if you update the device software.
Roselyn: Please check with the updates in settings>>about device>>check for updates.
Austin: no update necessary
Roselyn: I would like to inform you that the issue will be fixed in the update.
Austin: huh'
Austin: in what update
Austin: it said it is fully updated
Roselyn: Please let me know the base band version and the current android version of the device. You can find them in applications>>settings>>about device.
Austin: baseband: g925vvru1aOE2
Austin: android 5.0.2
Roselyn: Thank you.
Roselyn: Thank you.
Roselyn: I would like to inform you that the there will be the next update patch for this issue as the Samsung is working on this issue.
Click to expand...
Click to collapse
Greetings. I turned on my tablet for the first time in a week and it instantly wanted to do an update to the xperia software. I of course said yes and after the update download and install of 18x things, it rebooted and said it had another update. In the middle of the second update it gave me a message saying "due to overheating the system will shut down" or something like that. Any, it now will not reboot under any trick I or the customer service people have tried. They have sent me information to send it to the repair center so they can see what happened.
Any suggestions on how to fix the issue?
Clif
Hi, somebody knows what to do in this situations? I am really without hope. I was texting on whatsapp and phone freeze for 5 minutes. I removed battery and try to reboot and It appeared this screen and only this screen. Cant go to recovery but I can go to download mode, I tried to refubrish some firmware with LGUP but the program give me an error. In download mode I see the phone on lg bridge but if I use lg tool flash it don't see it. I hope in some advice. Thanks
Did you try upgrade instead refurbish kdz ? Hope make alive you're mob.
i've tried all... upgrade, refurbish, upgrade fota. Always error. When I put it in the congelator fro 3-5 minutes seem better but it gave me always error, instead after a while out the congelator it wont boot up at all...
Blard23xx said:
i've tried all... upgrade, refurbish, upgrade fota. Always error. When I put it in the congelator fro 3-5 minutes seem better but it gave me always error, instead after a while out the congelator it wont boot up at all...
Click to expand...
Click to collapse
did you try lg bridge => update error recovery option. it will redownload the firmware and install freshly.
I tried and succesfull, but on reboot go on bootloop and nothing change (its disappeard green screen at least). Now I think Its a bootloop problem and so its fu**ed up. So frustrating
Well i got the same green screen and the bootloop also just some minutes ago. I can get into download mode, but my pc wont recognize the phone at all. After some time it will continue to bootloop from download mode also. After some cooling the phone boots into android, but after seconds it freezes and starts to bootloop.
Any idea what i could do with the phone to fix it? Im out of warranty, so it would cost too much to send it in to the repair shop.
same problem with me please help
How far out of warranty? LG's been taking care of people 18+ months out in some cases.
I bought my phone some 15 months ago. So i contacted LG and they offered a free check for the phone. If it is bootlooping they will try to repair it for free. If not reparable the store where i bought the phone will compensate me. Hope it all goes well.
I got this yesterday while playing a game. My sense is some thermal-related hardware failure.
My paranoid side is curious about the timing. I once had a VCR that broke THE DAY my warranty ran out. I'll update when I learn how T-Mobile deals with this, but I'm paying for insurance--so I may get a replacement (and another 15 months or so until the replacement "times out"?).
same problem here too :crying:
JThomas812 said:
same problem here too :crying:
Click to expand...
Click to collapse
same here since today!!! wtf never heard about it before
same here today
It's a bootloop guys. LG will most likely give you a repair even if out of warranty, you just need proof of purchase (I bought mine online so I just sent them the confirmation email).
In Youtube there are plenty of videos that claims they have fixed the bootloop issue by applying thermal paste or pads and comments in that videos prove it shurity. I am also interested to purchase lg v10 but after seeing this kind of issues i m little bit scared
same here .yesterday using facebook and then..boom...restart....bootloop....some time starts and freezes at 5 minutes. some times green screen. i enter download mode and reinstall firmaware but same story
Hello everybody !
Anybody have solve this problem?
I have the same green screen demi god handler.:crying:
When he's connect on PC, it is in Qualcomm HS USB mode.
Help us Please.:good:
Same problem here. I think it is bootloop and as much as I know only permanent solution is to replace the motherboard. But I have a problem about it, does anyone have any idea about the models of LG v10, since it has too many models, h960A, H960AY, H960TR etc. And mine is H960A but if i replace motherboard myself, should the new motherboard also be H960A or doesn't it matter?
and here comes one more ...
Written on messenger when it hung. Restarted and displayed the logo to become green.
Luckily, the phone is 11 months old. I miss it already, especially the camera
Same here today...