Been using the unit for 2 weeks or so. All of a sudden, there's no ecreen output at all.
It vibrates, it syncs to the amazfit app, it charges and the HR monitor does work.
Any idea on what happened? Should I RMA or is there any method to reset it and try my luck?
Ok, nevermind: Went to unpair it in order to RMA and it rebooted after clearing the data, and the screen came back to life.
If you ask me, this does not seem like a hardware issue... :S
How you have cleared the data withour screen not working?
rajithaw said:
How you have cleared the data withour screen not working?
Click to expand...
Click to collapse
Unpairing the watch from the amazfit app.
I had this happen another two times.
Last time it happened I refused to restore the settings when pairing it again and did not have this issue anymore (so far).
Happens to me as well.
Everyone it happens, I attempt to upload a new watchface via the Amazfit app, which causes the software to reboot. After the reboot everything works.
Looks like software issue to me.
Sent from my LYA-L29 using Tapatalk
blanck screen issue
i followed your instructions but it does not work my gts smartwatch screen does not work please help with another solution
Related
Hey everyone!
I picked up a Gear S about a week ago and until today, I've had no problems. I took the watch off charge this morning and everything was working as fine, used some apps etc, no issues. Then I checked my phone for updates and saw that the Gear Manager app had an update and I installed it. Since then, the screen on my Gear S has been constantly turning on and off. It will turn for about 9 seconds, then switch off and back on 2 seconds later. Turning the screen on manually works but everything is pretty much frozen. I can periodically get as far as the pedometer (because there's an icon for it on the home screen) or to the Apps menu but no further and then the screen will switch itself off.
I'm not sure whether an update to the Gear Manager app should affect the watch itself but I know that when I wiped my phone a few days ago and went to set up the Manager again, it factory reset the watch so I assume there is a direct connection between the software. I've tried disabling both Bluetooth and the remote connection to check if Gear Manager is causing the screen to behave strangely but it's still turning on and off. It's impossible to do a soft reset through the Gear S itself as the screen switches off before I can get to settings and I've tried doing a hard reset but nothing works.
I tried searching on Google for anyone having similar issues and the only thread I can find was posted on Android Central (yesterday I think) with a few people saying that they're having the same problem which makes me thing that the update to Gear Manager is the issue.
Edit: The only screen that doesn't seem to be affected is the PIN lock screen. Screen switches off there as normal and does not come back on.
Edit 2: I've never reset the Gear S before (and I only noticed the factory reset mentioned above after it was finished) but when I attempt to do a hard reset, the watch just reboots as normal without anything happening and all info / data is still there. I presume this really shouldn't be the case?
UPDATE: I'm an idiot / Samsung's instructions on how to do a hard reset are awful.
I decided to Google how to do a hard reset and discovered that when in the Recovery Menu, you need to hold down the Power button to choose an option (Samsung's instructions just tell you to press the Power button until you highlight what you want and I assumed it would automatically choose that after a few seconds because the phone would restart for me). Watch is now factory reset and so far the screen issue appears to be resolved. Another four hours of transferring music it is then.
@BOZG can you post a link to that thread?
I have the Same problem. Sometimes changing a clock face or installing/uninstalling a program seems to make it stop. I have yet to find a good consistent solution. Restarts etc. don't help. Hard reset will fix it but last time I just changed settings on and off and powered the phone on and off and eventually it stopped.
It seems related to when the phone is connected remotely over a cell network. I have the AT&T unlocked with a T-Mobile regular line, not the wearable line since I have a 5 for $100 business plan and the 5th line was not being used. Doubt that makes a difference though.
Followup:
Just now I had the watch off and charged to 100%. Powered up with phone off. Same issue. Watch face loads, the hands change to the current time, then it slides down the screen and looks like a reload because when it comes back up the time isn't correct. The hands reset to the right time. This happens a few times. I power the phone up. Bluetooth connects. I open the gear manager on the phone and it stops.
Will try to repost if that's repeatable. I hope they fix it because it burns quite a bit of battery when it happens. It gets warm so it's running the CPU a lot whatever it is.
allow to power down
BOZG said:
Hey everyone!
I picked up a Gear S about a week ago and until today, I've had no problems. I took the watch off charge this morning and everything was working as fine, used some apps etc, no issues. Then I checked my phone for updates and saw that the Gear Manager app had an update and I installed it. Since then, the screen on my Gear S has been constantly turning on and off. It will turn for about 9 seconds, then switch off and back on 2 seconds later. Turning the screen on manually works but everything is pretty much frozen. I can periodically get as far as the pedometer (because there's an icon for it on the home screen) or to the Apps menu but no further and then the screen will switch itself off.
I'm not sure whether an update to the Gear Manager app should affect the watch itself but I know that when I wiped my phone a few days ago and went to set up the Manager again, it factory reset the watch so I assume there is a direct connection between the software. I've tried disabling both Bluetooth and the remote connection to check if Gear Manager is causing the screen to behave strangely but it's still turning on and off. It's impossible to do a soft reset through the Gear S itself as the screen switches off before I can get to settings and I've tried doing a hard reset but nothing works.
I tried searching on Google for anyone having similar issues and the only thread I can find was posted on Android Central (yesterday I think) with a few people saying that they're having the same problem which makes me thing that the update to Gear Manager is the issue.
Edit: The only screen that doesn't seem to be affected is the PIN lock screen. Screen switches off there as normal and does not come back on.
Edit 2: I've never reset the Gear S before (and I only noticed the factory reset mentioned above after it was finished) but when I attempt to do a hard reset, the watch just reboots as normal without anything happening and all info / data is still there. I presume this really shouldn't be the case?
Click to expand...
Click to collapse
I left mine to use up all the battery,then when it switched off, i left for 2 days and when i switched back on... all fine again.
theroblog.com said:
@BOZG can you post a link to that thread?
I have the Same problem. Sometimes changing a clock face or installing/uninstalling a program seems to make it stop. I have yet to find a good consistent solution. Restarts etc. don't help. Hard reset will fix it but last time I just changed settings on and off and powered the phone on and off and eventually it stopped.
It seems related to when the phone is connected remotely over a cell network. I have the AT&T unlocked with a T-Mobile regular line, not the wearable line since I have a 5 for $100 business plan and the 5th line was not being used. Doubt that makes a difference though.
Followup:
Just now I had the watch off and charged to 100%. Powered up with phone off. Same issue. Watch face loads, the hands change to the current time, then it slides down the screen and looks like a reload because when it comes back up the time isn't correct. The hands reset to the right time. This happens a few times. I power the phone up. Bluetooth connects. I open the gear manager on the phone and it stops.
Will try to repost if that's repeatable. I hope they fix it because it burns quite a bit of battery when it happens. It gets warm so it's running the CPU a lot whatever it is.
Click to expand...
Click to collapse
samsung gear s screen on and off..looping
There you go. Not much to read there though as it's just me and OP. The problem re-emerged for me after a few days again so I was forced to do another hard reset to actually use the watch. I noticed it when I woke up in the morning and noticed that another update had been pushed to the Gear app. That's twice now that this has happened shortly or immediately after the Gear app was updated.
I haven't been able to uninstall an app / change clock face to see if it works as the watch is completely unusable when it happens to me. The Gear app registers that it's connected but it's impossible to change anything from there either and if I turn the watch off and back on again, the Gear app will no longer connect.
petethepete2000 said:
I left mine to use up all the battery,then when it switched off, i left for 2 days and when i switched back on... all fine again.
Click to expand...
Click to collapse
Not sure if I've actually tried letting the battery drain. I'll try that the next time it happens (if it happens).
I had the same problem after the update, a reboot didn't solve the problem. Eventually the battery drained. After a recharge most is fine but I never know which watch face will suddenly appear.
Same issue again. Didn't see the Gear app updating but there was an update released the day before. Going to switch off auto-updates and see if it definitely the problem. Just seems too coincidental that this problem starts right after an update is released for the Gear App.
petethepete2000 said:
I left mine to use up all the battery,then when it switched off, i left for 2 days and when i switched back on... all fine again.
Click to expand...
Click to collapse
Started doing it again yesterday so let the battery die and charged it fully and it didn't help. Left it on the box overnight and brought it to a Samsung Service Centre this morning and of course it was working again when I took it out of the box! Left it with them anyway so I'll see what happens.
I've had my Gear S a few weeks and it has also started doing this, I will give some of the suggestions here a go.....
EDIT: So opening the Gear Manager App once Bluetooth was connected brought my Gear S back to life. Phew!
It's only entered this state after I turned it off at night and then turned it back on in the morning - so it had been off roughly 8 hours. Upon turning it on the screen would cycle from the right time and notification numbers and the wrong time and wrong notification numbers too off again.
@ BOZG - Just wondering if you got your S back yet and if so, were they able to tell you what was causing this on/off problem. Mine just started doing it yesterday.
Also, how did you find the "Samsung Service Centre"?
holding the screen seems to cause it...
Had to send mine to Samsung for a new charging cradle and they updated the software to latest, when i got it back it seemed fine. Then i was messing about with it and was holding the screen to my chest for a while and that seemed to cause it to happen. It seems to be the screens gets too much activation and it flips out. I think this is what started the problem last time it happened.1
Switching to power saving mode seems to fix it for me... have to wait until it gets low on battery and when the low bat warning comes on, switch then... leave for a bit then switch back to normal.
I called Samsung Thursday and they sent me a UPS label and told me to send the watch, charging cradle and AC charging cord back in for service. She told me it takes about 7-14 days. We shall see.
Happy to have found this. </rant>I'm starting to get enough of this Samsung stuff. I had the note 2 and now I have the note 4 and gear S. That is mote then 1000 euro of equipment. And today when I tried the restore to fix this, both the phone and the watch rebooted. Crazy that they can not build good software and hardware for this price. </rant>
To me it seems that is freezes somehow when this happens. It kept jumping back to 22:10 time and changed to the watch-face and settings keep rolling back. It seems to happen to me, when the watch is off for some hours. The samsung way... no update to fix this.
solved for me
hi first of all sorry if i do any mistakes because English is not my language
i had similar problem and i found the solution at least in my case . THE PROBLEM IS NOT WITH THE GEAR S
all was ok using 4.4.2 kitkat on my note 3 before few months i upgrade with lollipop 5 official from sammobile via odin
from that moment the problems begin with the reconnection of the gear with the note
long time to connect and no auto reconnection only manual by turning off-on the bluetooth
i was boring to do format to the note3 so i left it as it
few weeks ago probably of gear manager update the gear start freezing and the screen turning on and off
first i do a factory reset and the gear was ok for a while but after it do the same but the next time the screen was not ok the colors was different so i send to service in Athens
the service in Athens is very fast and very helpful , is one of the reasons that i will difficult go with other manufacture , so they return me the gear saying that they change the motherboard and now there is new imei
but the gear that they send me was brand new except the band and the box. BUT after some time the same problem ..... i call them and they tell me to send it back so i send it and i receive it again but this time the say that the watch is ok
GUESS NOW .... i turn it on and after a while of the connection with my note AGAIN the same problem the screen on and off and freezing plus was overheat underneath
i was ready to call them and to say few words but they was closed ..... then i search the net and i found this post and i thing probably is not the gear the problem ,no hardware problem, i decide to do a test
i download the last working rom to my phone 4.4.2 and magically the problem disappears .... but now there is a software update on my phone lollipop 5 so i do the update and i was ready if the phone cause again the same problem
to return and stay with 4.4.2 But now all is ok the problem solved .... now is more of 24h and all are ok
i hope this will work for you also
Same problem
I have the same issue exactly - Note 4 with latest lollipop upgrade - it is very frustrating......I don't particularly want to have to move back an OS just to use the watch !
JALUK said:
I have the same issue exactly - Note 4 with latest lollipop upgrade - it is very frustrating......I don't particularly want to have to move back an OS just to use the watch !
Click to expand...
Click to collapse
Ok but doing a downgrade and all working ok you can do update again.... i am not with 4.4.2 i went to the latest 5.0 for me now and all are ok.
Maybe something was wrong with the update procedure.
UPDATE
the touch function of the 2nd gear stop working so i send it back and they send me new device
for a few days all was ok . But today when i restart the phone while the gear was disconnected the problem with screen turning on repeatedly appears again .
for sure is not problem of the gear , this is the 3rd device in my hands, something is wrong with the gear manager software .
i have also reconnection problems .... if the phone is far away and they lost Bluetooth connection the most of the times i must reconnect manually , the gear say disconnected but the note think is still connected
I wonder has anyone tried to reset the watch as a stand alone device and see if the problem happens? I know you might lose a lot of the blue tooth functionality but I think I will test it and see if the problem still happens.
Hi all,
Thanks for taking the time to read.
I bought my Bip back in February and it has been a joy to use. About 3 weeks ago I opened the MiFit app and it said as it often did that there was a new firmware and proceeded to run an update. It had done this many times before without a problem. This time however when returning to the watch it said "Connect to APP to update". I tried connecting it to the app but each time I pressed tick on the watch the phone gave an error that the connection was refused. I checked the Amazfit support pages and followed the suggestions of rebooting the phone, forgetting the watch in the app and then in the bluetooth settings on the phone but the problem still persists. I tried it on the wife's iphone to rule out my handset but got the same error. The watch is not visible in the bluetooth settings of the phone.
Video of problem: /drive.google.com/file/d/11ftktWFmqf4dFrWyyg9fMEOrCNhr3kEn/view?usp=sharing
Since then I have tried on an Android phone and got a bit further. With Android I can pair through bluetooth but when running the MiFit app I get an error that the connection fails when trying to pair up the watch. I then installed the "Notify and Fitness" app which does see the watch however on attempting to update the firmware or resources it fails at 98-99%. When using the tests in the app I can get the watch to run a heart rate test and vibrate. Also if I flash with a chinese res file then the language of the error also changes.
I have tried using the two alternative methods of update, new and old firmware but to no avail. I have also tried doing this without the MiFit ap installed and firmware updates through gadget bridge.
One last thing to try is for the battery to run down and restart the thing but I am still a week at least away from 0% and Have been trying to fix it for a fortnight
Do any of teh gurus of XDA have any tips or suggestions of what else I could try?
Thanks in advance!
Any solution in 2019 using iphone?
Hello.
Did you solve this problem?
I found solutions but they were wrote more than a year ago...
And all of them used android phones to install new (now old) firmwares, but I only can use my iphone...
nategs said:
Hi all,
Thanks for taking the time to read.
I bought my Bip back in February and it has been a joy to use. About 3 weeks ago I opened the MiFit app and it said as it often did that there was a new firmware and proceeded to run an update. It had done this many times before without a problem. This time however when returning to the watch it said "Connect to APP to update". I tried connecting it to the app but each time I pressed tick on the watch the phone gave an error that the connection was refused. I checked the Amazfit support pages and followed the suggestions of rebooting the phone, forgetting the watch in the app and then in the bluetooth settings on the phone but the problem still persists. I tried it on the wife's iphone to rule out my handset but got the same error. The watch is not visible in the bluetooth settings of the phone.
Video of problem: /drive.google.com/file/d/11ftktWFmqf4dFrWyyg9fMEOrCNhr3kEn/view?usp=sharing
Since then I have tried on an Android phone and got a bit further. With Android I can pair through bluetooth but when running the MiFit app I get an error that the connection fails when trying to pair up the watch. I then installed the "Notify and Fitness" app which does see the watch however on attempting to update the firmware or resources it fails at 98-99%. When using the tests in the app I can get the watch to run a heart rate test and vibrate. Also if I flash with a chinese res file then the language of the error also changes.
I have tried using the two alternative methods of update, new and old firmware but to no avail. I have also tried doing this without the MiFit ap installed and firmware updates through gadget bridge.
One last thing to try is for the battery to run down and restart the thing but I am still a week at least away from 0% and Have been trying to fix it for a fortnight
Do any of teh gurus of XDA have any tips or suggestions of what else I could try?
Thanks in advance!
Click to expand...
Click to collapse
I let it run down helped along by repeated vibration tests but eventually after about 3 weeks the thing ran out of juice. Charged it and started it back up and it booted up fine, it has been fine since! great little watch but really needs a hard reset button.
Good luck
I have bought an amazfit bip watch some times a go and it was working very good.
Except for the button, a couple of months ago the button stopped working. It only works rarely bu pushing a much harder. I didn't dropped it from my hand or something. using only mi fit application.
So far I have tried, reset app, factory reset. Install app etc. Full charge.
I don't want to open the watch. Are there similar issues to anyone who is using.
Maybe there is outthere some software solution, at least to wake whatch from app only, as button is not working anymore.
mexiro said:
I have bought an amazfit bip watch some times a go and it was working very good.
Except for the button, a couple of months ago the button stopped working. It only works rarely bu pushing a much harder. I didn't dropped it from my hand or something. using only mi fit application.
So far I have tried, reset app, factory reset. Install app etc. Full charge.
I don't want to open the watch. Are there similar issues to anyone who is using.
Maybe there is outthere some software solution, at least to wake whatch from app only, as button is not working anymore.
Click to expand...
Click to collapse
Most likely this is a hardware problem.
In my watch, button working well one year now.
I did a 16k run around 1h15 with update 2.3.8.0 at the end it was at 40% of charge.
Comparing with the same run last week with version 2.3.7.0 at the end it was well charged, left 85%.
Run was done with a blue tooth belt.
This means 50% more drain with update 2.3.8.0, this make long run almost not possible.
I tested yesterday with BT headphones and the drop was about 14% per hour, what is kinda normal... Do you have any third party apps installed on watch? Did you reset the new "Activity Reminders" in Settings -> Common (turn both on then off again)? If yes, you may need to reset data and test: unpair and pair again but do not restore old data to watch.
Possible fix
xda-smo said:
I did a 16k run around 1h15 with update 2.3.8.0 at the end it was at 40% of charge.
Comparing with the same run last week with version 2.3.7.0 at the end it was well charged, left 85%.
Run was done with a blue tooth belt.
This means 50% more drain with update 2.3.8.0, this make long run almost not possible.
Click to expand...
Click to collapse
Hello, i had the same problem a few weeks ago after the upgrade, the fix was simple, hard reset to the smartwatch, and the problems "magically" disappeared
geek_person said:
Hello, i had the same problem a few weeks ago after the upgrade, the fix was simple, hard reset to the smartwatch, and the problems "magically" disappeared
Click to expand...
Click to collapse
Reminders where both on off.
Do not know what you mean by reset data and test.
I will try to do a factory reset and see next week, if this helps.
Thanks for the tips
xda-smo said:
Reminders where both on off.
Do not know what you mean by reset data and test.
I will try to do a factory reset and see next week, if this helps.
Thank you for the tips
Click to expand...
Click to collapse
oops, did the factory reset and could not pair the watch to the app anymore.
Did reinstall the app, still no way to pair the watch to the app.
Thanks for more help.
xda-smo said:
oops, did the factory reset and could not pair the watch to the app anymore.
Did reinstall the app, still no way to pair the watch to the app.
Thank's for more help.
Click to expand...
Click to collapse
If you cannot pair:
1. Make sure you have the latest version of Amazfit Watch app installed on phone, if you re-install it, login using the same account used in the past in order to be able to pair with watch again;
2. When you factory reset watch you must do it while it's connected to the phone or use Amazfit to unpair in order to do it properly or you may not be able to it again. If you didn't, you have to pair it with another phone or account, unpair and then pair with your phone/account;
3. It's not common with Stratos, but you may have a Bluetooth issue: if you cannot pair with another phone/account then probably it's dead.
lfom said:
If you cannot pair:
1. Make sure you have the latest version of Amazfit Watch app installed on phone, if you re-install it, login using the same account used in the past in order to be able to pair with watch again;
2. When you factory reset watch you must do it while it's connected to the phone or use Amazfit to unpair in order to do it properly or you may not be able to it again. If you didn't, you have to pair it with another phone or account, unpair and then pair with your phone/account;
3. It's not common with Strartos, but you may have a Bluetooth issue: if you cannot pair with another phone/account then probably it's dead.
Click to expand...
Click to collapse
Thanks for the tips,
Then without phone connection my watch is dead, just 3 montsh and dead, that's really bad quality.
This means better to never try a factory reset with Amazfit product.
xda-smo said:
Thank you for the tips,
Then without phone connection my watch is dead, just 3 montsh and dead, that's really bad quality.
This means better to never try a factory reset with Amazfit product.
Click to expand...
Click to collapse
Are you sure you cannot pair with another phone? While it's connected to computer, use this adb command:
Code:
adb reboot wipe
It will erase all data on watch and show the QR code again, then try to pair with another phone, making sure you have the latest version of Amazfit installed.
lfom said:
Are you sure you cannot pair with another phone? While it's connected to computer, use this adb command:
Code:
adb reboot wipe
It will erase all data on watch and show the QR code again, then try to pair with another phone, making sure you have the latest version of Amazfit installed.
Click to expand...
Click to collapse
Sounds like this command does a factory reset. Then I will be in the same state than the factory reset done by watch menu.
Unfortunately, I have the latest firmware 2.3.8.0 and this is the cause of pairing failure, may be the phone watch application does not recognize and new watch firmware.
Anyway I will try to use "adb" command later, do not have time to loose with this watch actually.
Thanks for the help.
lfom said:
I tested yesterday with BT headphones and the drop was about 14% per hour, what is kinda normal... Do you have any third party apps installed on watch? Did you reset the new "Activity Reminders" in Settings -> Common (turn both on then off again)? If yes, you may need to reset data and test: unpair and pair again but do not restore old data to watch.
Click to expand...
Click to collapse
Thanks for the tip.
One more tip that helps is, go on Amazfit Watch Application in App settings -> Weather to disable warnings and reminder.:
Bartery drain
For me battery drain seems to disappeear after I changed watchface to original one Night run . Of course all the notificaions mentioned above are off.
lfom said:
If you cannot pair:
1. Make sure you have the latest version of Amazfit Watch app installed on phone, if you re-install it, login using the same account used in the past in order to be able to pair with watch again;
2. When you factory reset watch you must do it while it's connected to the phone or use Amazfit to unpair in order to do it properly or you may not be able to it again. If you didn't, you have to pair it with another phone or account, unpair and then pair with your phone/account;
3. It's not common with Stratos, but you may have a Bluetooth issue: if you cannot pair with another phone/account then probably it's dead.
Click to expand...
Click to collapse
Thanks for the tips.
Just to add to this: when I unpaired my watch from the Amazfit app, the watch performed a factory reset directly after and after a long reboot it showed the QR code. I've successfully paired it and the app even asked to restore some data to the phone.
Now let's hope the factory reset helps against the battery drain.
xda-smo said:
Thanks for the tip.
One more tip that helps is, go on Amazfit Watch Application in App settings -> Weather to disable warnings and reminder.:
Click to expand...
Click to collapse
unpair what is on the phone, and then pair again ...
Flow said:
Thanks for the tips.
Just to add to this: when I unpaired my watch from the Amazfit app, the watch performed a factory reset directly after and after a long reboot it showed the QR code. I've successfully paired it and the app even asked to restore some data to the phone.
Now let's hope the factory reset helps against the battery drain.
Click to expand...
Click to collapse
10 days later and the battery drain has been gone since.
So a factory reset seems to solve the issue.
Also 'Rise to light up' now works again.
Hi,
Its only been 5 days that i am using my new amazfit GTR 2 watch connected with Oneplus 7pro.
Since yesterday just this is showing on the watch (see attached file)
I just dont understand what to do..
I have tried uninstalling the app.. didnt help. Disconnecting reconnecting via Bluetooth did not help soft reset did not help. Cant hard reset the watch since its showing just this arrow..
Update starts V5.2.11.1 but when it starts it ends after saying UPDATE CANCELLED. MAKE SURE YOU ARE CONNECTED WITH THE APP.
JUST CANT UNDERSTAND WHAT TO DO
See if this thread helps.
Amazfit GTS (important not GTR) - after update boot loop
Hi i have Amazfit GTS i paired it with my Zepp app next i change some settings and app finded new update. After update the watch in "boot loop" mode. I unpair with my app and i would pair agin but the code QR is not show. I cant pair, on screen...
forum.xda-developers.com
Ali52415 said:
Hi,
Its only been 5 days that i am using my new amazfit GTR 2 watch connected with Oneplus 7pro.
Since yesterday just this is showing on the watch (see attached file)
I just dont understand what to do..
I have tried uninstalling the app.. didnt help. Disconnecting reconnecting via Bluetooth did not help soft reset did not help. Cant hard reset the watch since its showing just this arrow..
Update starts V5.2.11.1 but when it starts it ends after saying UPDATE CANCELLED. MAKE SURE YOU ARE CONNECTED WITH THE APP.
JUST CANT UNDERSTAND WHAT TO DO
Click to expand...
Click to collapse
Hi same issue with me .. please inform if u solved this prblm
Were you able to solve it?