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Hey everyone!
I picked up a Gear S about a week ago and until today, I've had no problems. I took the watch off charge this morning and everything was working as fine, used some apps etc, no issues. Then I checked my phone for updates and saw that the Gear Manager app had an update and I installed it. Since then, the screen on my Gear S has been constantly turning on and off. It will turn for about 9 seconds, then switch off and back on 2 seconds later. Turning the screen on manually works but everything is pretty much frozen. I can periodically get as far as the pedometer (because there's an icon for it on the home screen) or to the Apps menu but no further and then the screen will switch itself off.
I'm not sure whether an update to the Gear Manager app should affect the watch itself but I know that when I wiped my phone a few days ago and went to set up the Manager again, it factory reset the watch so I assume there is a direct connection between the software. I've tried disabling both Bluetooth and the remote connection to check if Gear Manager is causing the screen to behave strangely but it's still turning on and off. It's impossible to do a soft reset through the Gear S itself as the screen switches off before I can get to settings and I've tried doing a hard reset but nothing works.
I tried searching on Google for anyone having similar issues and the only thread I can find was posted on Android Central (yesterday I think) with a few people saying that they're having the same problem which makes me thing that the update to Gear Manager is the issue.
Edit: The only screen that doesn't seem to be affected is the PIN lock screen. Screen switches off there as normal and does not come back on.
Edit 2: I've never reset the Gear S before (and I only noticed the factory reset mentioned above after it was finished) but when I attempt to do a hard reset, the watch just reboots as normal without anything happening and all info / data is still there. I presume this really shouldn't be the case?
UPDATE: I'm an idiot / Samsung's instructions on how to do a hard reset are awful.
I decided to Google how to do a hard reset and discovered that when in the Recovery Menu, you need to hold down the Power button to choose an option (Samsung's instructions just tell you to press the Power button until you highlight what you want and I assumed it would automatically choose that after a few seconds because the phone would restart for me). Watch is now factory reset and so far the screen issue appears to be resolved. Another four hours of transferring music it is then.
@BOZG can you post a link to that thread?
I have the Same problem. Sometimes changing a clock face or installing/uninstalling a program seems to make it stop. I have yet to find a good consistent solution. Restarts etc. don't help. Hard reset will fix it but last time I just changed settings on and off and powered the phone on and off and eventually it stopped.
It seems related to when the phone is connected remotely over a cell network. I have the AT&T unlocked with a T-Mobile regular line, not the wearable line since I have a 5 for $100 business plan and the 5th line was not being used. Doubt that makes a difference though.
Followup:
Just now I had the watch off and charged to 100%. Powered up with phone off. Same issue. Watch face loads, the hands change to the current time, then it slides down the screen and looks like a reload because when it comes back up the time isn't correct. The hands reset to the right time. This happens a few times. I power the phone up. Bluetooth connects. I open the gear manager on the phone and it stops.
Will try to repost if that's repeatable. I hope they fix it because it burns quite a bit of battery when it happens. It gets warm so it's running the CPU a lot whatever it is.
allow to power down
BOZG said:
Hey everyone!
I picked up a Gear S about a week ago and until today, I've had no problems. I took the watch off charge this morning and everything was working as fine, used some apps etc, no issues. Then I checked my phone for updates and saw that the Gear Manager app had an update and I installed it. Since then, the screen on my Gear S has been constantly turning on and off. It will turn for about 9 seconds, then switch off and back on 2 seconds later. Turning the screen on manually works but everything is pretty much frozen. I can periodically get as far as the pedometer (because there's an icon for it on the home screen) or to the Apps menu but no further and then the screen will switch itself off.
I'm not sure whether an update to the Gear Manager app should affect the watch itself but I know that when I wiped my phone a few days ago and went to set up the Manager again, it factory reset the watch so I assume there is a direct connection between the software. I've tried disabling both Bluetooth and the remote connection to check if Gear Manager is causing the screen to behave strangely but it's still turning on and off. It's impossible to do a soft reset through the Gear S itself as the screen switches off before I can get to settings and I've tried doing a hard reset but nothing works.
I tried searching on Google for anyone having similar issues and the only thread I can find was posted on Android Central (yesterday I think) with a few people saying that they're having the same problem which makes me thing that the update to Gear Manager is the issue.
Edit: The only screen that doesn't seem to be affected is the PIN lock screen. Screen switches off there as normal and does not come back on.
Edit 2: I've never reset the Gear S before (and I only noticed the factory reset mentioned above after it was finished) but when I attempt to do a hard reset, the watch just reboots as normal without anything happening and all info / data is still there. I presume this really shouldn't be the case?
Click to expand...
Click to collapse
I left mine to use up all the battery,then when it switched off, i left for 2 days and when i switched back on... all fine again.
theroblog.com said:
@BOZG can you post a link to that thread?
I have the Same problem. Sometimes changing a clock face or installing/uninstalling a program seems to make it stop. I have yet to find a good consistent solution. Restarts etc. don't help. Hard reset will fix it but last time I just changed settings on and off and powered the phone on and off and eventually it stopped.
It seems related to when the phone is connected remotely over a cell network. I have the AT&T unlocked with a T-Mobile regular line, not the wearable line since I have a 5 for $100 business plan and the 5th line was not being used. Doubt that makes a difference though.
Followup:
Just now I had the watch off and charged to 100%. Powered up with phone off. Same issue. Watch face loads, the hands change to the current time, then it slides down the screen and looks like a reload because when it comes back up the time isn't correct. The hands reset to the right time. This happens a few times. I power the phone up. Bluetooth connects. I open the gear manager on the phone and it stops.
Will try to repost if that's repeatable. I hope they fix it because it burns quite a bit of battery when it happens. It gets warm so it's running the CPU a lot whatever it is.
Click to expand...
Click to collapse
samsung gear s screen on and off..looping
There you go. Not much to read there though as it's just me and OP. The problem re-emerged for me after a few days again so I was forced to do another hard reset to actually use the watch. I noticed it when I woke up in the morning and noticed that another update had been pushed to the Gear app. That's twice now that this has happened shortly or immediately after the Gear app was updated.
I haven't been able to uninstall an app / change clock face to see if it works as the watch is completely unusable when it happens to me. The Gear app registers that it's connected but it's impossible to change anything from there either and if I turn the watch off and back on again, the Gear app will no longer connect.
petethepete2000 said:
I left mine to use up all the battery,then when it switched off, i left for 2 days and when i switched back on... all fine again.
Click to expand...
Click to collapse
Not sure if I've actually tried letting the battery drain. I'll try that the next time it happens (if it happens).
I had the same problem after the update, a reboot didn't solve the problem. Eventually the battery drained. After a recharge most is fine but I never know which watch face will suddenly appear.
Same issue again. Didn't see the Gear app updating but there was an update released the day before. Going to switch off auto-updates and see if it definitely the problem. Just seems too coincidental that this problem starts right after an update is released for the Gear App.
petethepete2000 said:
I left mine to use up all the battery,then when it switched off, i left for 2 days and when i switched back on... all fine again.
Click to expand...
Click to collapse
Started doing it again yesterday so let the battery die and charged it fully and it didn't help. Left it on the box overnight and brought it to a Samsung Service Centre this morning and of course it was working again when I took it out of the box! Left it with them anyway so I'll see what happens.
I've had my Gear S a few weeks and it has also started doing this, I will give some of the suggestions here a go.....
EDIT: So opening the Gear Manager App once Bluetooth was connected brought my Gear S back to life. Phew!
It's only entered this state after I turned it off at night and then turned it back on in the morning - so it had been off roughly 8 hours. Upon turning it on the screen would cycle from the right time and notification numbers and the wrong time and wrong notification numbers too off again.
@ BOZG - Just wondering if you got your S back yet and if so, were they able to tell you what was causing this on/off problem. Mine just started doing it yesterday.
Also, how did you find the "Samsung Service Centre"?
holding the screen seems to cause it...
Had to send mine to Samsung for a new charging cradle and they updated the software to latest, when i got it back it seemed fine. Then i was messing about with it and was holding the screen to my chest for a while and that seemed to cause it to happen. It seems to be the screens gets too much activation and it flips out. I think this is what started the problem last time it happened.1
Switching to power saving mode seems to fix it for me... have to wait until it gets low on battery and when the low bat warning comes on, switch then... leave for a bit then switch back to normal.
I called Samsung Thursday and they sent me a UPS label and told me to send the watch, charging cradle and AC charging cord back in for service. She told me it takes about 7-14 days. We shall see.
Happy to have found this. </rant>I'm starting to get enough of this Samsung stuff. I had the note 2 and now I have the note 4 and gear S. That is mote then 1000 euro of equipment. And today when I tried the restore to fix this, both the phone and the watch rebooted. Crazy that they can not build good software and hardware for this price. </rant>
To me it seems that is freezes somehow when this happens. It kept jumping back to 22:10 time and changed to the watch-face and settings keep rolling back. It seems to happen to me, when the watch is off for some hours. The samsung way... no update to fix this.
solved for me
hi first of all sorry if i do any mistakes because English is not my language
i had similar problem and i found the solution at least in my case . THE PROBLEM IS NOT WITH THE GEAR S
all was ok using 4.4.2 kitkat on my note 3 before few months i upgrade with lollipop 5 official from sammobile via odin
from that moment the problems begin with the reconnection of the gear with the note
long time to connect and no auto reconnection only manual by turning off-on the bluetooth
i was boring to do format to the note3 so i left it as it
few weeks ago probably of gear manager update the gear start freezing and the screen turning on and off
first i do a factory reset and the gear was ok for a while but after it do the same but the next time the screen was not ok the colors was different so i send to service in Athens
the service in Athens is very fast and very helpful , is one of the reasons that i will difficult go with other manufacture , so they return me the gear saying that they change the motherboard and now there is new imei
but the gear that they send me was brand new except the band and the box. BUT after some time the same problem ..... i call them and they tell me to send it back so i send it and i receive it again but this time the say that the watch is ok
GUESS NOW .... i turn it on and after a while of the connection with my note AGAIN the same problem the screen on and off and freezing plus was overheat underneath
i was ready to call them and to say few words but they was closed ..... then i search the net and i found this post and i thing probably is not the gear the problem ,no hardware problem, i decide to do a test
i download the last working rom to my phone 4.4.2 and magically the problem disappears .... but now there is a software update on my phone lollipop 5 so i do the update and i was ready if the phone cause again the same problem
to return and stay with 4.4.2 But now all is ok the problem solved .... now is more of 24h and all are ok
i hope this will work for you also
Same problem
I have the same issue exactly - Note 4 with latest lollipop upgrade - it is very frustrating......I don't particularly want to have to move back an OS just to use the watch !
JALUK said:
I have the same issue exactly - Note 4 with latest lollipop upgrade - it is very frustrating......I don't particularly want to have to move back an OS just to use the watch !
Click to expand...
Click to collapse
Ok but doing a downgrade and all working ok you can do update again.... i am not with 4.4.2 i went to the latest 5.0 for me now and all are ok.
Maybe something was wrong with the update procedure.
UPDATE
the touch function of the 2nd gear stop working so i send it back and they send me new device
for a few days all was ok . But today when i restart the phone while the gear was disconnected the problem with screen turning on repeatedly appears again .
for sure is not problem of the gear , this is the 3rd device in my hands, something is wrong with the gear manager software .
i have also reconnection problems .... if the phone is far away and they lost Bluetooth connection the most of the times i must reconnect manually , the gear say disconnected but the note think is still connected
I wonder has anyone tried to reset the watch as a stand alone device and see if the problem happens? I know you might lose a lot of the blue tooth functionality but I think I will test it and see if the problem still happens.
Hi,
so today i've got the Amazfit BIP, but it's not working.
The problem is that i can't pair it for the first time.
After i've downloaded the Mi Fit App i wanted to pair the watch and i'm stuck on the pairing screen with the green and the red button. The watch doesnt react to any touch i'm making.
I've already tried the other apps like GadgetBridge and NotifyFitness, but it's always the same.
Is there a way to restart the watch?
Thanks for your help!
1. press the physical button to enable the screen touching
2. press the physical button longer(like 10 seconds or more) to reboot the watch
Hi there,
thanks for your reply.
But this does not work.
Nothing happens, just the backlight goes out
So you have to wait until the battery is down. I can't find another solution
same problem here!
i have the same problem; albeit mine is a new one.
i purposely have it unpaired; and thought "re-pairing" Amazfit Bip with my phone would solve the problem.
I was dead wrong. And now I'm stucked.
The phone were able to "see and recognised" the bip watch. However, the "Green" affirmative button cannot be confirmed as the touchscreen is NOT RESPONDING!
hi there,
i returned my watch and got a new one.
this time it works without problems.
Been using the unit for 2 weeks or so. All of a sudden, there's no ecreen output at all.
It vibrates, it syncs to the amazfit app, it charges and the HR monitor does work.
Any idea on what happened? Should I RMA or is there any method to reset it and try my luck?
Ok, nevermind: Went to unpair it in order to RMA and it rebooted after clearing the data, and the screen came back to life.
If you ask me, this does not seem like a hardware issue... :S
How you have cleared the data withour screen not working?
rajithaw said:
How you have cleared the data withour screen not working?
Click to expand...
Click to collapse
Unpairing the watch from the amazfit app.
I had this happen another two times.
Last time it happened I refused to restore the settings when pairing it again and did not have this issue anymore (so far).
Happens to me as well.
Everyone it happens, I attempt to upload a new watchface via the Amazfit app, which causes the software to reboot. After the reboot everything works.
Looks like software issue to me.
Sent from my LYA-L29 using Tapatalk
blanck screen issue
i followed your instructions but it does not work my gts smartwatch screen does not work please help with another solution
Hi everyone,
The touchscreen of my Stratos 3 has stopped working... The buttons do still work and I was able to reboot using the buttons but still no touch. Is there any way to factory reset without touchscreen?
Thanks
kulaki0 said:
Hi everyone,
The touchscreen of my Stratos 3 has stopped working... The buttons do still work and I was able to reboot using the buttons but still no touch. Is there any way to factory reset without touchscreen?
Thanks
Click to expand...
Click to collapse
Install adb/fastboot drivers and use:
Code:
adb reboot wipe
After is done, just turn on the watch and pair with Amazfit app.
Saratoga79 said:
Install adb/fastboot drivers and use:
Code:
adb reboot wipe
After is done, just turn on the watch and pair with Amazfit app.
Click to expand...
Click to collapse
Thanks, I am going to return it. Amazon costumer service offered a full refund even if the return window had closed.
Same issue with my stratos 3
I have the same issue with my stratos3. I rebooted and factory reset using the physical buttons, however it didn't help. Is the adb command doing something different than the factory reset on the menu?
I notice that touchscreen is working in ULTRA mode but not working when I swap to SMART mode.
I does the same. How did you get to do the factory reset without touch?
Click on the scroll up button, then on the top button. Scroll down until "device", top button again and scroll down until you see factory reset.
youtu.be/UHeYx3cv_6E
I hope it helps, on my case touchscreen still not working on SMART mode but works fine on ULTRA mode.
Wahezu said:
I have the same issue with my stratos3. I rebooted and factory reset using the physical buttons, however it didn't help. Is the adb command doing something different than the factory reset on the menu?
I notice that touchscreen is working in ULTRA mode but not working when I swap to SMART mode.
Click to expand...
Click to collapse
This happens to me since last update.
An workaround is to do a single reboot in smart mode and the touchscreen works again.
It happens every time I switch from ultra to smart.
Rebooting or factory reset don't help in my case. How can you switch back to ultra mode when the touch is not working? I have actually never used the ultra mode so I don't think it is what triggered it
Nevermind, I found how to enable ultra mode with the buttons. Indeed the touch screen woks but not at all on smart mode.
This is a terrible sw bug
Same here. No difference with reboot or factory reset. Touchscreen only works in ultra mode.
Hopefully they will fix it in the next software release if we manage to report it to them. I tried contacting Amazfit without luck.
kulaki0 said:
Rebooting or factory reset don't help in my case. How can you switch back to ultra mode when the touch is not working? I have actually never used the ultra mode so I don't think it is what triggered it
Click to expand...
Click to collapse
You can do it with the physical buttons.
In the watchface: press up to settings, then select. Scroll down pressing down until device menu.
Using this, try a single reboot in device menu. It solves in my case.
Hi,
I am another affected of the touchscreen issue. It started yesterday, I believe, but I am not entirely sure as I tend to use the physical buttons a lot. My phone updated to Android 10 (coming from Android 9) just yesterday, so I am not sure if this has any effect on this issue.
Since last time I remember the touchscreen working, these are the things I did/happened:
1. I ran out of battery
2. Next morning I charged it to 100%
3. I used the watch for the whole day
4. Next day my phone updated to Android 10 (Miui 11)
5. That same evening I realised the touchscreen was not working.
I have soft reset the watch without luck, I'll try with a factory reset to see if it works.
Have you tried in Ultra mode?
I reported it to Amazfit and they are looking at it. I hope they find the root cause soon. It is annoying as I bought that watch because of the storage for music but I cannot play music without the touchscreen working and music is not available in Smart mode.
Wahezu said:
Have you tried in Ultra mode?
I reported it to Amazfit and they are looking at it. I hope they find the root cause soon. It is annoying as I bought that watch because of the storage for music but I cannot play music without the touchscreen working and music is not available in Smart mode.
Click to expand...
Click to collapse
You can play music, put music as a widget so you can use physical buttons to play. In my case, I use the buttons on my Bluetooth headset to rise volume and change tracks.
BTW: how did you reach Amazfit?
I think the issue is the same for all, no touch screen in Smart Mode, but working as usual in Ultra Mode...
Btw, how did your problem started? I believe is because I ran out of battery in Ultra Mode, and then I charged the smartwatch and entered Smart Mode automatically. Maybe Ultra Mode turns off when no battery whithout properly save file corruption or something...
Or, it has something to do with Android 10?
lindomaroliveira said:
You can play music, put music as a widget so you can use physical buttons to play. In my case, I use the buttons on my Bluetooth headset to rise volume and change tracks.
BTW: how did you reach Amazfit?
Click to expand...
Click to collapse
I Contacted them via the feedback feature from the App. They replied asking for the same from the watch. I haven't heard back from them since then. Hopefully they have found they issue and they release a fix with the next firmware update. Otherwise it will be my last Amazfit/Xiaomi Device. I am so fed up with so many software issues on their devices.
bigata said:
I think the issue is the same for all, no touch screen in Smart Mode, but working as usual in Ultra Mode...
Btw, how did your problem started? I believe is because I ran out of battery in Ultra Mode, and then I charged the smartwatch and entered Smart Mode automatically. Maybe Ultra Mode turns off when no battery whithout properly save file corruption or something...
Or, it has something to do with Android 10?
Click to expand...
Click to collapse
I don't have Android 10 yet and never used Ultra mode before. And suddenly I got the touch issue
Here is the replied from Amazfit support:
###############################
The tech team just replied that this issue cannot be solved online.
Could you please kindly contact the seller to see if you can return the watch for repairing or replacement according to their warranty policy.
###############################
I have had one redmi note 3 pro , one mi5 ,one Amazfit pace and now the stratos 3. Which is going to be the last Xiaomi device I ever buy. Apart from the pace the rest of devices had hardware defects or software bugs. Xiaomi never again.
Wahezu said:
Here is the replied from Amazfit support:
###############################
The tech team just replied that this issue cannot be solved online.
Could you please kindly contact the seller to see if you can return the watch for repairing or replacement according to their warranty policy.
###############################
I have had one redmi note 3 pro , one mi5 ,one Amazfit pace and now the stratos 3. Which is going to be the last Xiaomi device I ever buy. Apart from the pace the rest of devices had hardware defects or software bugs. Xiaomi never again.
Click to expand...
Click to collapse
So, not a software issue... I hope I can return it and not only get a replacement... I rather look for a different smartwatch, better finished than this.
The touchscreen works on ultra mode so this is deferentially a software bug. That a front line costumer support sugest to return it doesn't make it a hw issue. Said that I have returned mine because it was still possible and I don't know when they will fix it.
No issue yet on the replacement unit
I'm having my gtr 3 pro for almost a year now and it worked just fine, no issues till recently im suffering from the screen touch is not responding as usual.
It's not lag.. instead, it just does not respond except after many many several attempts to do the required action.
P.S: I'm using the latest updated ZEPP APP & software
The physical crown buttons work perfect and i have also tried factory reset several times but the issue remains.
How can i troubleshoot this issue knowing that there is no repair center in my current region
Kindly advise
There isn't a lot we can do to fix any issues to these watches from AMAZFIT. Try to upgrade using the app " notification for amazfit" it solved some issues with my gtr2