Hello guys,
Its my first post here, and my first android phone, and already i have a annoying problem.
I have searched these forums and many others but didnt find any similar problem or solution for it so here it is:
I bought Samsung Galaxy S2 15 days ago, from the local mobile service provider with contract. It runs OS Gingerbread 2.3.3 (adjusted to my mobile service provider settings), not rooted, under warranty.
Ive downloaded and installed many apps. Among them some free games from android market - demos, lite, free.
Sometimes, while i play, not often, game freezes. When it does only thing that is lest working is sound, and home button. Than i go to home screen, kill the game via android task manager, and than i see that screen auto rotation isnt working. Its stuck in landscape mode mostly, or portrait, even the auto rotation option is on. If it is in landscape mode, when i uncheck auto rotation then it goes to portrait mode. If i try some other game that supports sensor controls, like driving (accelerometer?).... u know...... when u tilt the phone to turn right or left......... and its not working.
Ive discovered 2 possible temporary solutions for the problem:
1. Turn off and on the phone, and its back to normal;
2. Wait for a 10 min or so, and its back to normal by itself;
I have one year warranty and i took the phone to service where they assumed that it is a software problem and flashed OS (ive recorded the behaviour of the phone with camera and showed to the service guy).
Ive got the phone back after a day with flashed OS. On a fresh instal of OS ive installed just one app, one game that it tends to freeze and cause problem - "Cordy" free trial. After just 20 sec of playing problem occurred again. It happened just that one time in last two days.
Any opinion on this matter is most welcome.
Tnx in advance.
If the phone is stuck then Restarting it is the option, not a temporary one. Now what's causing the freeze? I don't know.
Regards.
Tnx for answering. Im a bit disappointed with lack of answers because it just saying that my problem is not something common and with easy solution.
Im saying that restarting the phone is a temporary solution because i want find one that will prevent the problem for happening at all. Game freeze and accelerometer not working r connected in this case
It happened just now.
After that I checked in the app called sensor test that i instaled ffrom android market, and also that testing menu typing *#0*#.
in both cases it shows that acceleration sensor is not working. It came to normal by itself after 5 min or so.
What do u think? Software or hardware problem?
OK, update.
Its not caused just by the games, it happens even when not using any apps.
Accelerometer, orientation sensor and magnetic field sensor just stop working for a 5-10 min. Dont know whats causing this.
Tommorow is going back to service and im afraid that guys there r clueless.
Anyone have some suggestion pls.
Update on a problem.
My friend bought same phone from same service provider 3 days after i did and he is having exactly same problem.
He didnt had time before to test it but we did it yesterday, and after a hour of so trying to reproduce problem we succeded.
My phone is at service and i called today and the service guy said that the work on my phone is completed, they replaced sensors part (which apparanty comes with touch screen).
Im picking it up tommorow and i will test it and see if the problem is solved. But, im pesimistic.
How likely is that me and my friend have same hardware problem?
Here it is on video. Pls watch it and give any kind of oppinion, im getting desperate.
www.youtube.com/watch?v=Vym3cRHFjuw
Hi all,
Thanks for taking the time to read.
I bought my Bip back in February and it has been a joy to use. About 3 weeks ago I opened the MiFit app and it said as it often did that there was a new firmware and proceeded to run an update. It had done this many times before without a problem. This time however when returning to the watch it said "Connect to APP to update". I tried connecting it to the app but each time I pressed tick on the watch the phone gave an error that the connection was refused. I checked the Amazfit support pages and followed the suggestions of rebooting the phone, forgetting the watch in the app and then in the bluetooth settings on the phone but the problem still persists. I tried it on the wife's iphone to rule out my handset but got the same error. The watch is not visible in the bluetooth settings of the phone.
Video of problem: /drive.google.com/file/d/11ftktWFmqf4dFrWyyg9fMEOrCNhr3kEn/view?usp=sharing
Since then I have tried on an Android phone and got a bit further. With Android I can pair through bluetooth but when running the MiFit app I get an error that the connection fails when trying to pair up the watch. I then installed the "Notify and Fitness" app which does see the watch however on attempting to update the firmware or resources it fails at 98-99%. When using the tests in the app I can get the watch to run a heart rate test and vibrate. Also if I flash with a chinese res file then the language of the error also changes.
I have tried using the two alternative methods of update, new and old firmware but to no avail. I have also tried doing this without the MiFit ap installed and firmware updates through gadget bridge.
One last thing to try is for the battery to run down and restart the thing but I am still a week at least away from 0% and Have been trying to fix it for a fortnight
Do any of teh gurus of XDA have any tips or suggestions of what else I could try?
Thanks in advance!
Any solution in 2019 using iphone?
Hello.
Did you solve this problem?
I found solutions but they were wrote more than a year ago...
And all of them used android phones to install new (now old) firmwares, but I only can use my iphone...
nategs said:
Hi all,
Thanks for taking the time to read.
I bought my Bip back in February and it has been a joy to use. About 3 weeks ago I opened the MiFit app and it said as it often did that there was a new firmware and proceeded to run an update. It had done this many times before without a problem. This time however when returning to the watch it said "Connect to APP to update". I tried connecting it to the app but each time I pressed tick on the watch the phone gave an error that the connection was refused. I checked the Amazfit support pages and followed the suggestions of rebooting the phone, forgetting the watch in the app and then in the bluetooth settings on the phone but the problem still persists. I tried it on the wife's iphone to rule out my handset but got the same error. The watch is not visible in the bluetooth settings of the phone.
Video of problem: /drive.google.com/file/d/11ftktWFmqf4dFrWyyg9fMEOrCNhr3kEn/view?usp=sharing
Since then I have tried on an Android phone and got a bit further. With Android I can pair through bluetooth but when running the MiFit app I get an error that the connection fails when trying to pair up the watch. I then installed the "Notify and Fitness" app which does see the watch however on attempting to update the firmware or resources it fails at 98-99%. When using the tests in the app I can get the watch to run a heart rate test and vibrate. Also if I flash with a chinese res file then the language of the error also changes.
I have tried using the two alternative methods of update, new and old firmware but to no avail. I have also tried doing this without the MiFit ap installed and firmware updates through gadget bridge.
One last thing to try is for the battery to run down and restart the thing but I am still a week at least away from 0% and Have been trying to fix it for a fortnight
Do any of teh gurus of XDA have any tips or suggestions of what else I could try?
Thanks in advance!
Click to expand...
Click to collapse
I let it run down helped along by repeated vibration tests but eventually after about 3 weeks the thing ran out of juice. Charged it and started it back up and it booted up fine, it has been fine since! great little watch but really needs a hard reset button.
Good luck
I have bought an amazfit bip watch some times a go and it was working very good.
Except for the button, a couple of months ago the button stopped working. It only works rarely bu pushing a much harder. I didn't dropped it from my hand or something. using only mi fit application.
So far I have tried, reset app, factory reset. Install app etc. Full charge.
I don't want to open the watch. Are there similar issues to anyone who is using.
Maybe there is outthere some software solution, at least to wake whatch from app only, as button is not working anymore.
mexiro said:
I have bought an amazfit bip watch some times a go and it was working very good.
Except for the button, a couple of months ago the button stopped working. It only works rarely bu pushing a much harder. I didn't dropped it from my hand or something. using only mi fit application.
So far I have tried, reset app, factory reset. Install app etc. Full charge.
I don't want to open the watch. Are there similar issues to anyone who is using.
Maybe there is outthere some software solution, at least to wake whatch from app only, as button is not working anymore.
Click to expand...
Click to collapse
Most likely this is a hardware problem.
In my watch, button working well one year now.
Been using the unit for 2 weeks or so. All of a sudden, there's no ecreen output at all.
It vibrates, it syncs to the amazfit app, it charges and the HR monitor does work.
Any idea on what happened? Should I RMA or is there any method to reset it and try my luck?
Ok, nevermind: Went to unpair it in order to RMA and it rebooted after clearing the data, and the screen came back to life.
If you ask me, this does not seem like a hardware issue... :S
How you have cleared the data withour screen not working?
rajithaw said:
How you have cleared the data withour screen not working?
Click to expand...
Click to collapse
Unpairing the watch from the amazfit app.
I had this happen another two times.
Last time it happened I refused to restore the settings when pairing it again and did not have this issue anymore (so far).
Happens to me as well.
Everyone it happens, I attempt to upload a new watchface via the Amazfit app, which causes the software to reboot. After the reboot everything works.
Looks like software issue to me.
Sent from my LYA-L29 using Tapatalk
blanck screen issue
i followed your instructions but it does not work my gts smartwatch screen does not work please help with another solution
Hi everyone,
The touchscreen of my Stratos 3 has stopped working... The buttons do still work and I was able to reboot using the buttons but still no touch. Is there any way to factory reset without touchscreen?
Thanks
kulaki0 said:
Hi everyone,
The touchscreen of my Stratos 3 has stopped working... The buttons do still work and I was able to reboot using the buttons but still no touch. Is there any way to factory reset without touchscreen?
Thanks
Click to expand...
Click to collapse
Install adb/fastboot drivers and use:
Code:
adb reboot wipe
After is done, just turn on the watch and pair with Amazfit app.
Saratoga79 said:
Install adb/fastboot drivers and use:
Code:
adb reboot wipe
After is done, just turn on the watch and pair with Amazfit app.
Click to expand...
Click to collapse
Thanks, I am going to return it. Amazon costumer service offered a full refund even if the return window had closed.
Same issue with my stratos 3
I have the same issue with my stratos3. I rebooted and factory reset using the physical buttons, however it didn't help. Is the adb command doing something different than the factory reset on the menu?
I notice that touchscreen is working in ULTRA mode but not working when I swap to SMART mode.
I does the same. How did you get to do the factory reset without touch?
Click on the scroll up button, then on the top button. Scroll down until "device", top button again and scroll down until you see factory reset.
youtu.be/UHeYx3cv_6E
I hope it helps, on my case touchscreen still not working on SMART mode but works fine on ULTRA mode.
Wahezu said:
I have the same issue with my stratos3. I rebooted and factory reset using the physical buttons, however it didn't help. Is the adb command doing something different than the factory reset on the menu?
I notice that touchscreen is working in ULTRA mode but not working when I swap to SMART mode.
Click to expand...
Click to collapse
This happens to me since last update.
An workaround is to do a single reboot in smart mode and the touchscreen works again.
It happens every time I switch from ultra to smart.
Rebooting or factory reset don't help in my case. How can you switch back to ultra mode when the touch is not working? I have actually never used the ultra mode so I don't think it is what triggered it
Nevermind, I found how to enable ultra mode with the buttons. Indeed the touch screen woks but not at all on smart mode.
This is a terrible sw bug
Same here. No difference with reboot or factory reset. Touchscreen only works in ultra mode.
Hopefully they will fix it in the next software release if we manage to report it to them. I tried contacting Amazfit without luck.
kulaki0 said:
Rebooting or factory reset don't help in my case. How can you switch back to ultra mode when the touch is not working? I have actually never used the ultra mode so I don't think it is what triggered it
Click to expand...
Click to collapse
You can do it with the physical buttons.
In the watchface: press up to settings, then select. Scroll down pressing down until device menu.
Using this, try a single reboot in device menu. It solves in my case.
Hi,
I am another affected of the touchscreen issue. It started yesterday, I believe, but I am not entirely sure as I tend to use the physical buttons a lot. My phone updated to Android 10 (coming from Android 9) just yesterday, so I am not sure if this has any effect on this issue.
Since last time I remember the touchscreen working, these are the things I did/happened:
1. I ran out of battery
2. Next morning I charged it to 100%
3. I used the watch for the whole day
4. Next day my phone updated to Android 10 (Miui 11)
5. That same evening I realised the touchscreen was not working.
I have soft reset the watch without luck, I'll try with a factory reset to see if it works.
Have you tried in Ultra mode?
I reported it to Amazfit and they are looking at it. I hope they find the root cause soon. It is annoying as I bought that watch because of the storage for music but I cannot play music without the touchscreen working and music is not available in Smart mode.
Wahezu said:
Have you tried in Ultra mode?
I reported it to Amazfit and they are looking at it. I hope they find the root cause soon. It is annoying as I bought that watch because of the storage for music but I cannot play music without the touchscreen working and music is not available in Smart mode.
Click to expand...
Click to collapse
You can play music, put music as a widget so you can use physical buttons to play. In my case, I use the buttons on my Bluetooth headset to rise volume and change tracks.
BTW: how did you reach Amazfit?
I think the issue is the same for all, no touch screen in Smart Mode, but working as usual in Ultra Mode...
Btw, how did your problem started? I believe is because I ran out of battery in Ultra Mode, and then I charged the smartwatch and entered Smart Mode automatically. Maybe Ultra Mode turns off when no battery whithout properly save file corruption or something...
Or, it has something to do with Android 10?
lindomaroliveira said:
You can play music, put music as a widget so you can use physical buttons to play. In my case, I use the buttons on my Bluetooth headset to rise volume and change tracks.
BTW: how did you reach Amazfit?
Click to expand...
Click to collapse
I Contacted them via the feedback feature from the App. They replied asking for the same from the watch. I haven't heard back from them since then. Hopefully they have found they issue and they release a fix with the next firmware update. Otherwise it will be my last Amazfit/Xiaomi Device. I am so fed up with so many software issues on their devices.
bigata said:
I think the issue is the same for all, no touch screen in Smart Mode, but working as usual in Ultra Mode...
Btw, how did your problem started? I believe is because I ran out of battery in Ultra Mode, and then I charged the smartwatch and entered Smart Mode automatically. Maybe Ultra Mode turns off when no battery whithout properly save file corruption or something...
Or, it has something to do with Android 10?
Click to expand...
Click to collapse
I don't have Android 10 yet and never used Ultra mode before. And suddenly I got the touch issue
Here is the replied from Amazfit support:
###############################
The tech team just replied that this issue cannot be solved online.
Could you please kindly contact the seller to see if you can return the watch for repairing or replacement according to their warranty policy.
###############################
I have had one redmi note 3 pro , one mi5 ,one Amazfit pace and now the stratos 3. Which is going to be the last Xiaomi device I ever buy. Apart from the pace the rest of devices had hardware defects or software bugs. Xiaomi never again.
Wahezu said:
Here is the replied from Amazfit support:
###############################
The tech team just replied that this issue cannot be solved online.
Could you please kindly contact the seller to see if you can return the watch for repairing or replacement according to their warranty policy.
###############################
I have had one redmi note 3 pro , one mi5 ,one Amazfit pace and now the stratos 3. Which is going to be the last Xiaomi device I ever buy. Apart from the pace the rest of devices had hardware defects or software bugs. Xiaomi never again.
Click to expand...
Click to collapse
So, not a software issue... I hope I can return it and not only get a replacement... I rather look for a different smartwatch, better finished than this.
The touchscreen works on ultra mode so this is deferentially a software bug. That a front line costumer support sugest to return it doesn't make it a hw issue. Said that I have returned mine because it was still possible and I don't know when they will fix it.
No issue yet on the replacement unit