Hello all, for quite some time now I had some issues with the camera that I didn't care about but it's getting more and more frustrating. Maybe some of you had this issues and found a fix that can help me also...
Around the time that I got the android 10 update in January, each time I try to take a photo, the first photo since I open the camera app, the app freezes for some seconds and it disconnects my watch from the phone... I thought it might be a Samsung issue since I use the Galaxy watch plugin to connect the watch to the phone. Later on I discovered that the camera app actually disconnects all bluetooth devices when it takes the first picture, I had my wf-1000xm3 connected to my phone and listening to some music and tried to take a photo... It disconnected my watch, my headphones, everything. There are times when it fails to focus, the app freezes and it crashes afterwards...
The second issue is with the video recording. I don't usually do a lot of video recordings with the camera app(did some with the cinealta app with no issues) so I didn't notice this until yesterday. When I try to record a video 9 times out of 10 the app freezes and crashes.
I reseted the app, erased the data, don't know what to do more.
Any thoughts?
Xperia 1 - Android 10 (55.1.A.3.49)
cynk42 said:
Hello all, for quite some time now I had some issues with the camera that I didn't care about but it's getting more and more frustrating. Maybe some of you had this issues and found a fix that can help me also...
Around the time that I got the android 10 update in January, each time I try to take a photo, the first photo since I open the camera app, the app freezes for some seconds and it disconnects my watch from the phone... I thought it might be a Samsung issue since I use the Galaxy watch plugin to connect the watch to the phone. Later on I discovered that the camera app actually disconnects all bluetooth devices when it takes the first picture, I had my wf-1000xm3 connected to my phone and listening to some music and tried to take a photo... It disconnected my watch, my headphones, everything. There are times when it fails to focus, the app freezes and it crashes afterwards...
The second issue is with the video recording. I don't usually do a lot of video recordings with the camera app(did some with the cinealta app with no issues) so I didn't notice this until yesterday. When I try to record a video 9 times out of 10 the app freezes and crashes.
I reseted the app, erased the data, don't know what to do more.
Any thoughts?
Xperia 1 - Android 10 (55.1.A.3.49)
Click to expand...
Click to collapse
personally with each update I make a new reinstallation which allows like on any devices to limit a lot of problems and the update in January allowed me to solve the camera problems. I can only advise you to reinstall the software with Xperia companion or new Flasher but not from the settings of the smartphone which is a completely different method
doungmli said:
personally with each update I make a new reinstallation which allows like on any devices to limit a lot of problems and the update in January allowed me to solve the camera problems. I can only advise you to reinstall the software with Xperia companion or new Flasher but not from the settings of the smartphone which is a completely different method
Click to expand...
Click to collapse
Thanks for the reply, I will try to reinstall the software via the Xperia Companion, will have to get home for that... I use linux for most of the time.
If for every update I have to manually do this via some software on a computer I feel like I traveled back in time 15 years, I will gladly dispose of this phone...
cynk42 said:
Thanks for the reply, I will try to reinstall the software via the Xperia Companion, will have to get home for that... I use linux for most of the time.
If for every update I have to manually do this via some software on a computer I feel like I traveled back in time 15 years, I will gladly dispose of this phone...
Click to expand...
Click to collapse
it is not necessary to do it all the time for example in the case of small security updates. But when migrating to a major version or large patches it is preferable. For example for my pc for big updates I always do it from an iso it prevents a problem from growing in case there are corrupt system files
doungmli said:
it is not necessary to do it all the time for example in the case of small security updates. But when migrating to a major version or large patches it is preferable. For example for my pc for big updates I always do it from an iso it prevents a problem from growing in case there are corrupt system files
Click to expand...
Click to collapse
Ok, I've installed Xperia Companion on macOS, I have the option to software repair but it says that it completely resets my device. The backup option is disabled since 2019 and the only backup that I can do is to manually copy all the files from the phone to the computer....
If I get this right is that there is no way of completely back-up the phone? Settings, alarms, apps etc.? Is there a way to do this?
I don't want to start putting everything back manually.
cynk42 said:
Ok, I've installed Xperia Companion on macOS, I have the option to software repair but it says that it completely resets my device. The backup option is disabled since 2019 and the only backup that I can do is to manually copy all the files from the phone to the computer....
If I get this right is that there is no way of completely back-up the phone? Settings, alarms, apps etc.? Is there a way to do this?
I don't want to start putting everything back manually.
Click to expand...
Click to collapse
I have never encountered problems with everything given parameters (wifi Key, screen, alarms ...) are saved, SMS, contact, calls, same for applications but it supports Google backup all applications do are not compatible. Same for the passwords and identifiers of the applications but you must have accepted the popup google lock when it appeared for the first time. To see if there is a backup look in settings> system> backup. after the restoring of the data obviously depends on the speed of your internet connection. By cons, all that is banking applications do not have backup (a security issue)
Google synchronisation can save a lot of your parameters, message, app and some app settings. I did a manual synchro on the google account just to be sure before doing a factory reset, also be sure to save your launcher settings if you have a custom one (forgot about this one and got a back up from july -_-). Check if your messaging apps need a manual backup or if it can be done via Clouds. Of course, you can't be sure everything will be the same.
You need to manually save your media of course, photo, video and documents, if they are not uploaded on some clouds.
My Camera app is laggy and its getting more annoying by the day :|. I have tried to clear cache of app and also cleared storage with no luck. My next course of action is to do a factory reset but I don't want to do that if this will not solve the issue. Anyone with a factory reset and solved camera issues? Running Customized NOBA and 55.1.A.3.149-R5B.
Is NOBA a custom rom? Maybe that's what mess up with your stock app?
NOBA is stock Norway firmware
Ho, ok. So maybe a factory reset can be the solution. Otherwise, try to reach the support. But they will probably ask to try a factory reset first.
Related
This one is a weird one. I have not experienced this before.
My wife's HTC One X unrooted, factory unlocked from oversees, still under warranty. Latest JB available (stock).
Just the other day I went to clean up some of her redundant apps that I installed on her phone. All apps were from legitimate sources, Google Play.
Problem 1. I could not uninstall any app. The device would get quite warm, actually very warm. I would do a hard boot and sometimes I would then be able to uninstall the app, most other times no. I even have uninstaller apps and I tried using them and the app would go through the motions. it would seemingly uninstall the apps but it really didn't . On the times it would uninstall apps (it doesn't matter which app or how large or small) it often would take a long time.
Problem 2: Downloading apps from GP. I might be able to get away with downloading one app and installing it. However, most of the time GP would be stuck in "downloading', Again, if I do a hard reboot or even soft reboot, sometimes the download would start and you would see the small tray and down arrow. Most of the times, not. What is odd about this is that if I go to Google Play via desktop and remotely tell GP to install a particular app, it usually does without issue on the device.
Problem 3. I did a factory restore and after a few apps everything was ok. but problem would then develop again. I repeated the process to narrow down which app may be causing issue but I haven't been able to do so. Then, I did a hard reboot again and then the download would be very slow to start, several minutes then it would start up normally. I tried uninstalling an app and it too took a long time initially and then it was ok. However, in between this all, it was not. Even when going to SETTINGS, APPS, seeing info on the app (cache size, etc) would take a very very long time to populate.
The wife has her phone with her today at work, but for now it is operating as it should. However, I am very confident it will return to the way it was.
Does any one know what could be going on? Is this a s/w issue or hardware issue? Is there any way to test to see if the flash drive has bad sectors or is somehow damaged? Perhaps the HTC needs a brand new re-flash to the original ROM ?
Hi,
My Xperia Z ultra was working fine until 3 hours ago. There were few updates from googleplay, authorised, left in charge, came back 2 hours ago and it has been freezing , shutting and restarting continuously, it freezes the UI , xperia home app and evertything else.
I use it for business and it doing my head.
thank you for your help.
Ok that is weird. My friend just asked me regarding her Xperia Z Ultra. It has the same symptoms as the one you described, and it also happened since 1-2 days ago, when she left the phone on charge, and it updates some applications on google play. I already tried uninstalling some apps to no avail. Removing the SD card lets you navigate your phone longer, but when you try to launch ANY apps (including the option to factory reset your phone) it will immediately freeze, and restart. I might try installing custom ROM in this thing...
Solved
Hi, being for business and out of desperation I have hard reset it. It wasn't easy as it would freeze before I could press the relevant button. What I have done is let the phablet battery die, recharge it completely on off mode, turn it on, follow the link for the reset option, and it worked! It took another 3/4 hours to reinstall everything but so far so good, I hope it helps
got same problem within 2 days,i have two xperia and always hang & restart...any solution ??
Another instance...
I updated 48 apps today on the Google Play Store (i've disabled auto update) and i'm now in a bootloop as well...
I guess it's on of the Sony or Google apps that had an update that would cause this?
I think the issue is related to Xperia Home, will switch to default launcher and check.
Got same problem. Short story: did the factory reset, issue slowed down a bit but still present, now I'm downloading the same stock rom via flash tool and after flashing see if the problem stopped...
same Problem to me. did the factory reset by companion and it worked for two days, no started again with the restart loop and freezing continously... any Infos from Sony...?
I just called the Xperia Support. It is just a Facebook problem. Simply deinstall Facebook app and your mobile will work again without any problems. Facebook has been informed about the issue. when the problem will be solved by Facebook is unknown...
I have C6833 and same symptoms. When I check Sony Diagnoistics app it shows Instagram caused system freeze/crash.
Instagram freezes mobile and then it restarts. Something like overheat protection inside forcing a restart after app freeze.
Also Facebook app crashed when you just start and flashes multiple times.
Those two apps updated by Facebook and I believe some compatibility issue.
Found older version of Facebook from apkmirror and installed.
Now Facebook & Instagram not crashing, mobile not restarting.
JFYI version from June 14th.
http://www.apkmirror.com/apk/facebook-2/facebook/facebook-128-0-0-26-68-release/
CroPunisher said:
Got same problem. Short story: did the factory reset, issue slowed down a bit but still present, now I'm downloading the same stock rom via flash tool and after flashing see if the problem stopped...
Click to expand...
Click to collapse
Update: I flashed the same stock rom with flashtool and everything is ok now.... It looks like the rom corrupted somehow and the factory reset didn't helped completely...
I also noticed it is caused by the latest Facebook update. Just check the latest reviews now on the play store...
Removed Facebook app (luckily also not part of ROM). Phone now stable and 24/7/365 50% CPU usage dropped to around 20%. The last Facebook update is very bad... Not going to use it anymore on my Ultra... Facebook is now blacklisted for my Z.
Second update: facebook worked for 2 days and again stopped working, messenger constantly showing one unread message which I opened 100 times, but the number notification on icon is still present. Also sometimes a random app freezes, phone looses touch and reboots after some time... Looks like something in hardware is slowly diying...
Solved
As some of you guys found out the culprit is the latest update from FB. After uninstalled it everything is fine .
Thank you for your input.
Hello all,
Is there anyone else having issues where Snapchat camera preview freezes after moving around for a few seconds??
Then when you reopen it just happens again.
FIX: plug in your XZ1 into your PC and run software repair using Xperia Companion (WARNING: This will delete everything in internal storage so back up your important data on to your SD card first). This will also update your phone to the latest build if you haven't been able to get OTA updates.
UPDATE: I contacted Sony Mobile support and I was told to verify that each of the apps were properly updated. After I did, the contact support representative simply informed me that these apps might just not be compatible with the XZ1 camera. Please take note of this before purchasing. The apps that crash for me (sometimes it works correctly but after opening and reopening these apps a few times, they start to get sluggish then crash) are Snapchat, Bitstream, Streamlabs, etc. I would assume then any 3rd party camera app would encounter the same issue.
EDIT: Finally a more informed answer was given after I stated I would let people know about this issue on a forum.
"We are sorry to know about the multiple camera apps inconvenient you are experiencing with your Xperia™ XZ1 and we want you to know that we care about our customers' satisfaction, for that reason the best resolution to your issue will be provided.
As per your concern, It is due to the fact that the code snippet (API) that was used by apps such as Snapchat, to take pictures, is obsolete. The new API will be communicated to partners and will require implementation on the partner side (third party applications developers). While Sony Xperia™ always moves away from obsolete code when programming their own software we want to provide our customers a resolution to any inquiry.
Thus with the information supplied, we can advise that the camera performance is based on the default third party application, you would be required to download an alternative application and try to take pictures from other apps.
We suggest having a look on the Play store, try looking up Facebook, Instagram on periscope or zoom fx, from what I am aware they allow camera usage on apps.
Please take into account that the main solution to these kind of inconvinients are related to regular applications updates since Sony Xperia does not pick up adjustments that are done by using obsolete code. Which means that looking for a Snapchat, bitstream, streamlabs update on your Play Store should permanently solve the issue.
In addition it is important to remember that a software update brings the latest functionality and enhancements in order to ensure optimal performance on your device, since your Xperia's factory release android operative system version is 8.0 and is the lastest may be the apps are not updated to be used with this Android version."
- Sony Customer Support
This is all well and good but what if - as in my case - the app that is continually crashing and causes auto restart, is sony's own software? The software shipped with the device is the problem with my device.
I'm going to try doing a refresh of my XZ1; it's a hassle but I'm not sure if anyone else is experiencing my issue also. You should try as well. Perhaps it will fix your issue. I'll update this weekend
i am having same issue and I keep checking manually to see if there is any update to fix it and to make sure my apps are uptodate... I just don't know why did I get this phone over my beloved Xiaomi Mi5 which was much much better than this uncooked oreo device
zabihjan said:
i am having same issue and I keep checking manually to see if there is any update to fix it and to make sure my apps are uptodate... I just don't know why did I get this phone over my beloved Xiaomi Mi5 which was much much better than this uncooked oreo device
Click to expand...
Click to collapse
Fix: plug in your XZ1 into your PC and run software repair using Xperia Companion (WARNING: This will delete everything in internal storage so back up your important data on to your SD card first). This will also update your phone to the latest build if you haven't been able to get OTA updates.
I'll add this to the OP for future questions like these.
The app for iOS is a disaster...
Time ago was used to sync with Strava, used then to transfer data to the phone Health app, but Strava is no longer connected since v2 (I've tried everything).
But the most tiring is that time to time app update erases the app parameters, with loss of all the data on the phone and the need to re-sync the watch to the phone. Result: all data gets lost, and have to restart with a tedious watch/phone pairing process, quite cumbersome when having the CN version of the watch (this time it is refusing the paring regardless I've switched the phone to Chinese region ).
Anyone else with the same problem?
Is it better with the Android app?
Thanks
After 5 bug fixing releases, it works again
Dear, I have opened so many tickets with Amazfit, tried everything.. but at the end , the only thing to do was to wait for them to fix the app. Now it seems to be ok. Since app 2.06
It's a running theme with iPhone users that 3rd party accessories don't work properly.
These days when I see someone complain of an issue with a 3rd party device, my first though is that they are probably using an iPhone.
If you don't want to exclusively use apple accessories then it might be time to switch to android.
Hi there. Please, could you guys help me with my camera app trouble? I've got Huawei Mate 9 Pro with latest updated Android 9 (EMUI 9.1, details below) and I use original Huawei camera app. I like this phone and everything worked just fine, till now... Two weeks ago I tried tu use my camera app and I couldn't. I didn't install any new 3rd party app lately. When I press the camera app button camera starts with black screen and error message "Camera Error - camera was disabled because of safety reasons" and then it shutdowns. I also get error messages in all other apps that use camera - Whatsapp says "Unable to start camera, restart your phone", Messenger says "We're sorry, camera doesn't work. It may be necessary to close other apps that are using camera", and so on... Like I said - I didn't install any other app lately, so everything is like it was.
What's interesting - I tried to run my phone in Repair mode and there camera app works fine, everything is ok. But when I switch to my account and phone profile it doesn't work.
I tried to stop camera app, clear the cache and data. Tried to wipe phone cache and reset apps permissions. I checked all camera app permissions - everything is ok. I called the Huawei consumer help center and they didn't know how to help me, just said I need to run factory reset. So, frustrated, I made a factory reset with backup. After reset and restoring backup of all apps and data, and security update of phone - the camera app worked again! I could make pictures and movies... for one day. After night I tried to run camera app again, and there's the error again. Now I'm helpless... Please, help me. What could be the reason of this error?
My guess is that some other app uses camera app or it was disabled (locked / banned) by Google Account or something? Why? Could it be blocked for "safety reasons" because of some specific photo?
Huawei Mate 9 Pro
Android 9
EMUI 9.1
Compilation 9.1.0.254(C432E7R1P6patch03)
Camera app version 9.1.0.333
Up. Anyone could help me? Problem still exists...
Did you manage to find a solution ?
edit : found out what was causing mine, sensors were set to off in an app, forgot to turn back on. works agein