Hi all,
After my LYA-L09 OTA update to Emui 10 I seem to have lost face unlock functionality. (basically didn't recognise me anymore)
I deleted my recognised face and tried to re register.
When going through the process it just sits there looking back at me at the place your face in the frame with no on screen prompts to perform the head rotation.
I'm guessing something happened during the update as it doesn't seem to have happened to anyone else (apart from people that have not done ota)
What is the app/file called for face unlock (maybe clear cache?) , could I reload the apk for face id?
All suggestions welcome.
Thanks Rory
The same
Hi Rory
Got my mate 20 today, ota updated to 10, I'm in the Netherlands. Exactly the same problem you're describing, just sits there and let's me keep on rolling my head without any action..
Have you maybe found a solution for this yet? Would love to know, I have tried everything by now, including factory resets, different regions etc etc
Thanks a bunch!
Regards
Alex
exl999 said:
Hi Rory
Got my mate 20 today, ota updated to 10, I'm in the Netherlands. Exactly the same problem you're describing, just sits there and let's me keep on rolling my head without any action..
Have you maybe found a solution for this yet? Would love to know, I have tried everything by now, including factory resets, different regions etc etc
Thanks a bunch!
Regards
Alex
Click to expand...
Click to collapse
Hi, only just seen this apologies!
I still have the issue and still no idea why, any resolution with yours?
Calling all the clever people on here, any ideas?
Cheers Rory
Hi guys. Do a back up then factory reset then make a restore then try to register your face
Not solved, but got a new mate 20 pro instead
Hi Rory/Abul
In the meanwhile I got a new mate 20 pro, i had glue gate issues. This one does not have the face unlock issue I had with the other one. It seems like a hardware software combo issue to me then maybe. Bummer you're still coping with this issue..
Cheers!
After updating to emui 10 i now got the same problem
just backup and reset phone.I resolved this issue on my mate 20pro
Related
Hey Guys,
So I just received my prime and I updated it to ICS. I opened up the camera app to play with it and both cameras work. But about 20 minutes later I open up the camera app and I see a bunch of green lines in the "viewfinder". It then forceclosed.... I now am unable to open the camera app. I have tried to video chat and only the frontfacing camera works. I have also tried to use "Retro Camera" and it does not work either. I did a factory reset and nothing changed...
url=http://postimage.org/image/ch2iswpgb/
url=http://postimage.org/image/4cueo6317/
Any ideas?
Thanks,
Michael
www.TeensTech.com
rear camera not working after firmware update???
I'm having the same issue. I received my 32gb Gold prime from amazon yesterday and immediately update to ICS and camera update and now experiencing the same issue as your. I did not test the camera before the update and so i'm not sure if the update cause it or if the camera was bad right out of the box. I did factory reset twice but the problem still remains
Looks like you guys both need to send them back in for replacement.
That sucks. The sooner we get bootloader unlocked the better.
michael7795 said:
Hey Guys,
So I just received my prime and I updated it to ICS. I opened up the camera app to play with it and both cameras work. But about 20 minutes later I open up the camera app and I see a bunch of green lines in the "viewfinder". It then forceclosed.... I now am unable to open the camera app. I have tried to video chat and only the frontfacing camera works. I have also tried to use "Retro Camera" and it does not work either. I did a factory reset and nothing changed...
url=http://postimage.org/image/ch2iswpgb/
url=http://postimage.org/image/4cueo6317/
Any ideas?
Thanks,
Michael
www.TeensTech.com
Click to expand...
Click to collapse
ASUS response: Um...yeah...some update screw up the camera...we are sorry, we know the problem. We are going to update our spec to say that the cameras does not exist. Please ignore the 2 lens sticking out from your tablet. Thank you for buying our product.
Same problem
Anyone found a fix? I have the exact same issue. I will try to restore it to factory default settings tonight and let you know if it helps.
Just to test, has anyone with this issue tried to clear the data from the camera app... settings > apps > camera
OR, try and download a different camera app and test and see and if it works. I use Camera Zoom personally and not the stock camera.
Guys......there is a firmware update specifically for the camera. Go into settings and check for updates. If nothing shows up you will have to wait until Asus posts direct links on the site. I'm surprised I'm the only one that knows us.
Your not the only one who knows this. I have received 2, maybe 3 in total.
But, I assumed they already got their updates as the moment you turn on your device, these are shown to you so you cannot miss them when they come around. If they went to ICS, they should have gotten a notice for the camera at the same time. There was another under HC as well.
Lock-N-Load said:
Your not the only one who knows this. I have received 2, maybe 3 in total.
But, I assumed they already got their updates as the moment you turn on your device, these are shown to you so you cannot miss them when they come around. If they went to ICS, they should have gotten a notice for the camera at the same time. There was another under HC as well.
Click to expand...
Click to collapse
Good point. Now the question is if you guys have gotten the camera update as well?
Update
I just did a factory reset and it doesn't work. Its weird that I cannot find many cases of this happening from forums online, so here are a few details that might help clarify things:
First, yes I have upgraded to the latest firmware and tried clearing the data for the camera and anything that could even remotely be related (media processes etc). And yes I have tried using other apps that use the camera, and it still doesnt work.
Second, the camera worked before. It worked prior to and after the ICS upgrade, and prior to/after the firmware upgrade for the camera. It just stopped one day for no reason.
Lastly, its only the rear facing camera. Most of the time it is just a blank black screen, but every once in a while it comes up with a green screen with what looks like the ghost of some of my desktop icons. Ill post a screen shot.
I would really rather not have to send in my TFP but im starting to come to the realization I may have to. Its frustrating because I know it worked after the most recent update, so it must be a software issue and not an issue with the camera itself. 2 weeks is a long time to live without my baby...
Any help would be greatly appreciated.
Android version: 4.0.3
Camera Version:TF201-0x9900
If you cleared data, reset, tried other cams, updated firmware, what more can one do? Sorry man it sounds like some sort of defect.
firmware
Does doing a factory reset re-install my camera firmware? Is there anyway I can reset to prior to the ICS or camera firmware update and reinstall it?
No, once firmware is onboard it is onboard, it is not undone via a reset.
One last update
One last update on my problems. Got off the phone with ASUS a while ago and they had me do a full data wipe. Volume down/power and everything. Didn't fix the issue. Gave me an RMA and a sad heart for two weeks.
Looks like Ive joined the ranks of those who had a problem with my TFP. Shucks, things were going so well...
Best buy
I have spoken with Best Buy, and they are willing to send me a new one when they are in stock.... I didn't want to mess with Asus and this way, I won't need to send mine in.
michael7795 said:
I have spoken with Best Buy, and they are willing to send me a new one when they are in stock.... I didn't want to mess with Asus and this way, I won't need to send mine in.
Click to expand...
Click to collapse
Maybe if we both return ours to bestbuy at the same time they will just swap them . I have a skinomi on mine, Im going to call ASUS and see if I can avoid removing my bubble free masterpiece.
Hey guys did anyone find a fix for this ? I just got this problem.. or do i really have to contract asus..
Same prob. Here and I just try to correct it with rom manager and reset permisions. A downgrade to honeycomb doesen't helped 'cause the camera firmware dosen't go down, so there is no way to correct it, so i wolud say that the driver's a broken...
Not sure how I missed this thread before.
The exact same thing happened to me. Called ASUS, they had be send it to them (at my expense, of course). Sent it in late January, sat in TX "waiting for repair/testing" according to the RMA status site. After a month of nothing being done I sent an upset but not irate email, and they "fixed" it and sent it out the next day. Got my tablet back a few days later (roughly March 1st), everything was working fine. Now, not even three weeks later, the problem is happening again. I called, they want to fix it again. At least they're paying for shipping this time, supposedly.
Hi
Recently my S2 just stopped reading my SIM when I was going to call someone. Since then it has refused to read my SIM, or any other SIM for that matter.
To fix this problem I've tried resetting the phone to factory settings (in 3 different ways ( hard-reset.com/samsung-i9100-galaxy-s2-hard-reset.html )) with no luck.
I've also tried installing alternative ROM's, but with the same result.
The phone was already rooted with an insecure kernel when this happened, so warranty is long gone.
Though, one thing I did realize was that even though I did hard-reset the phone several times, some of the settings on the phone remained untouched, like my locking pattern and a few other settings. Does this mean that hard-resetting the phone isn't really an actual hard-reset? If that's so, is there any way to properly 100% reset the phone?
In short; I'm running out of options on how to fix this. I refuse to believe it's hardware related, just because I'm stubborn like that.
Any help would be greatly appreciated (really).
Habitats said:
Hi
Recently my S2 just stopped reading my SIM when I was going to call someone. Since then it has refused to read my SIM, or any other SIM for that matter.
To fix this problem I've tried resetting the phone to factory settings (in 3 different ways ( hard-reset.com/samsung-i9100-galaxy-s2-hard-reset.html )) with no luck.
I've also tried installing alternative ROM's, but with the same result.
The phone was already rooted with an insecure kernel when this happened, so warranty is long gone.
Though, one thing I did realize was that even though I did hard-reset the phone several times, some of the settings on the phone remained untouched, like my locking pattern and a few other settings. Does this mean that hard-resetting the phone isn't really an actual hard-reset? If that's so, is there any way to properly 100% reset the phone?
In short; I'm running out of options on how to fix this. I refuse to believe it's hardware related, just because I'm stubborn like that.
Any help would be greatly appreciated (really).
Click to expand...
Click to collapse
You can refuse to believe in gravity too, but falling from high distances will still hurt.
If you tried more than one SIM in the phone and none work, but those same SIMs work in other phones, than more than likely, it is hardware related.
Did you check you imei?
078gregory brings up a good point. So if it's not missing IMEI info, THEN it's likely hardware.
Isn't it funny how everything suddenly works itself out once you cry out for help?
Today I've been trying around 10 different ROM's on the phone. Custom and stock. As one last attempt I gave a random ICS 4.0.3 march ROM a last try, and guess what. I got the SIM prompt. I can not believe it. So yeah, it's working now. I have no idea what caused it, but I believe the phone was stuck in flight mode somehow, and just needed an extra push to get out.
Either way, it's working like a charm now. Thanks for the replies though.
Habitats said:
Isn't it funny how everything suddenly works itself out once you cry out for help?
Today I've been trying around 10 different ROM's on the phone. Custom and stock. As one last attempt I gave a random ICS 4.0.3 march ROM a last try, and guess what. I got the SIM prompt. I can not believe it. So yeah, it's working now. I have no idea what caused it, but I believe the phone was stuck in flight mode somehow, and just needed an extra push to get out.
Either way, it's working like a charm now. Thanks for the replies though.
Click to expand...
Click to collapse
Don,t forget to press THANKS button on ctomgee
Hi people. I have the same problem Habitats decribes. Mi s2 is stuck in flightmode and cant get out! i have reset the phone in every kind of way but no succes. Now i read here on this forum that flashing my phone to ICS 4.0.3 can help solve the problem. I'm on 2.3.6 now. This flightmode thing happened al over sudden. I have done nothing strange with the phone. Its not rooted either. I was planning to go to a samsung servicepoint and let them check whats wrong. But now i read this thread and see that i can relate to this problem of Habitats. I think a also will try to flash ICS 4.0.3 and watch what happens. But theres another problem. KIES don't recognize my phone anymore so what can i do? Can someone please help me out? Thanks in advance
I'm having the exact same problem, could you please tell me which rom worked for you Habitats? Thanks in advance!
Update:Last tuesday i went to the vodafone store were they have a samsung service department also. I explained my problem to them but they don't seem to recognize the problem. Although i read that many people here at xda's and over the internet have similar issues with this phone.Strange! So they sent it to the repair centre. Yesterday i could see in the track and trace menu of the repair centre that my fone was ready and send back to the vodafone store. Status: Boardswap. So they swapped the whole board! Didn't know that the problem was that serious! So i hope i can pickup my galaxy s2 soon this coming week!! I can't wait!I'm on my old HTC Touch HD now. Its ok with the windows but on Android....Arggghh!! Whatsapp is a pain and more. Its so laggy!. I will give an update soon again!
Hi all, I have recently bought an international Galaxy S6 EDGE. My fingerprint scanner was working fine until yesterday. My friend somehow managed to get INTO my phone with fingerprint locked. He was able to unlock it. I was shocked. He got into it twice. Sometimes it allows him to get inside, sometimes it doesn't. Today, I managed to unlock my phone, using fingers I have never registered before. I wiped my home button several times with wet tissue etc. Still same.
Light taps on the home button unlocks my phone. But if I hold my unregistered fingers there, it will show no match.
I am seriously confused. I hope somebody can shed some light on this issue!
Thank you.
EatYourMeals said:
Hi all, I have recently bought an international Galaxy S6 EDGE. My fingerprint scanner was working fine until yesterday. My friend somehow managed to get INTO my phone with fingerprint locked. He was able to unlock it. I was shocked. He got into it twice. Sometimes it allows him to get inside, sometimes it doesn't. Today, I managed to unlock my phone, using fingers I have never registered before. I wiped my home button several times with wet tissue etc. Still same.
Light taps on the home button unlocks my phone. But if I hold my unregistered fingers there, it will show no match.
I am seriously confused. I hope somebody can shed some light on this issue!
Thank you.
Click to expand...
Click to collapse
Weird indeed, this never happens to me, though directly after turning on my device, i received an update, that said something about Fingerprint sensor, I don't know whether it was an issue that got fixed by the update. Maybe you should search for that update if you don't have it installed already
Skhulile said:
Weird indeed, this never happens to me, though directly after turning on my device, i received an update, that said something about Fingerprint sensor, I don't know whether it was an issue that got fixed by the update. Maybe you should search for that update if you don't have it installed already
Click to expand...
Click to collapse
Latest updates already installed. No idea what is happening.. I already tried switching locks then back to fingerprint. Same thing.
EatYourMeals said:
Latest updates already installed. No idea what is happening.. I already tried switching locks then back to fingerprint. Same thing.
Click to expand...
Click to collapse
Did you try deleting all fingerprints and assigning new ones? If that doesn't help I think your last resort would be a factory reset
Spoke to Samsung today. They say it's a known issue and the device needs to be reflashed or if it's less than 28 days old your entitled to a new phone.
So I've been using the s10 lite for 2 days and wanted to add a new fingerprint, just to find out that the finger registration process gets stuck at around 20-30% each time. I dont have any type of screen protection on my phone..I have tried adding a fingerprint in safe mode.. using a different finger/hand.. but nothing helps. Iwas able to add a fingerprint during the initial setup, and than the phone received a system update (with April security patch) so I'm guessing its a software issue?? Anyone else with the same problem?
79 users have read the post and noone took a minute to delete and try to add new fingerprints?? God bless.
Brontok said:
79 users have read the post and noone took a minute to delete and try to add new fingerprints?? God bless.
Click to expand...
Click to collapse
I got 3 with no issues.
Maybe you have a niche problem that 79 users dont have, and if you snoop around you'll find the whole subforum is dead.
You're better of at your local repair shop.
Brontok said:
79 users have read the post and noone took a minute to delete and try to add new fingerprints?? God bless.
Click to expand...
Click to collapse
I changed my fingerprint 3 times without any issues. I suggest you should do a factory reset and check again. If the issue persists then go to a service center if possible.
I've done factory data reset 3x..it doesnt help.. tried uso g different fingers, angles.. nothing works.. I will be returning the phone.
The screen also makes a clicking noise when I press on the place where the fingerprint sensor is. Totally disappointed.
Brontok said:
I've done factory data reset 3x..it doesnt help.. tried uso g different fingers, angles.. nothing works.. I will be returning the phone.
The screen also makes a clicking noise when I press on the place where the fingerprint sensor is. Totally disappointed.
Click to expand...
Click to collapse
Familiar with the concept of mass production and how there could be faulty products slipping by quality control?
You picked the shortest straw, unlucky. But to be disapointed in a niche error and completely rejecting the phone for it..
It happens,
Return it, they'll check it out and if it is a factory error then you'll get a replacement for free.
Hi guys.
I'm quite new here so forgive me if I put the post in the wrong place.
Let me try to describe my issues with my phone.
A couple months ago I got a new LG V60 from my wife (brand new but without warranty).
The first problem I noticed after a few days was that the fingerprint scanner wasn't working properly. I mean everyone can unlock my phone after a few tries placing finger on the scanner at an angle.
When I try to unlock the phone by fingerprint it takes ages (it's very difficult to unlock the phone for the first time). I was trying remove saved fingerprint and create a new one but the problems is still there.
Another problem is with losing signal from satellites when using navigation. I was trying Google maps, Sygic and TomTom and it's look like the Google works best but there is still problem with signal, quite often I get information about 'searching position'.
Next one is that the phone is freeze sometimes and I have to restart it to work properly. It's happening around once a week.
I was trying hard reset but it didn't fix it, then I downloaded the original firmware with android 10. I don't know if it helped because I got lots of updates and it ended up on the Android 12 again. At the beginning of use after this operation the phone was working better but after a couple of weeks the same problems came back.
I'd like to add if I want to do a back up I get information like this "the required google certificate has been deleted". On Android 10 this information wasn't appearing.
Do you have guys any idea what's wrong with this phone?
Thank you in advance.
emillo83 said:
Hi guys.
I'm quite new here so forgive me if I put the post in the wrong place.
Let me try to describe my issues with my phone.
A couple months ago I got a new LG V60 from my wife (brand new but without warranty).
The first problem I noticed after a few days was that the fingerprint scanner wasn't working properly. I mean everyone can unlock my phone after a few tries placing finger on the scanner at an angle.
When I try to unlock the phone by fingerprint it takes ages (it's very difficult to unlock the phone for the first time). I was trying remove saved fingerprint and create a new one but the problems is still there.
Another problem is with losing signal from satellites when using navigation. I was trying Google maps, Sygic and TomTom and it's look like the Google works best but there is still problem with signal, quite often I get information about 'searching position'.
Next one is that the phone is freeze sometimes and I have to restart it to work properly. It's happening around once a week.
I was trying hard reset but it didn't fix it, then I downloaded the original firmware with android 10. I don't know if it helped because I got lots of updates and it ended up on the Android 12 again. At the beginning of use after this operation the phone was working better but after a couple of weeks the same problems came back.
I'd like to add if I want to do a back up I get information like this "the required google certificate has been deleted". On Android 10 this information wasn't appearing.
Do you have guys any idea what's wrong with this phone?
Thank you in advance.
Click to expand...
Click to collapse
I also have the v600TM on Android 10. I have had no problems with the fingerprint except after the first time I unlocked the bootloader (see 1st post for the fix). I did not allow an update to Android 11 or 12. Maybe you should try the fingerprint on A10 for awhile before moving to 12.
Hopefully you don't have one of those Chinese refurbs pretending to be new!
AnnexedOne said:
I also have the v600TM on Android 10. I have had no problems with the fingerprint except after the first time I unlocked the bootloader (see 1st post for the fix). I did not allow an update to Android 11 or 12. Maybe you should try the fingerprint on A10 for awhile before moving to 12.
Hopefully you don't have one of those Chinese refurbs pretending to be new!
Click to expand...
Click to collapse
Hi
Thank you for the reply.
Maybe you right and I should try to use the phone on android 10 and see if it's works properly. I'll see what happens.
Do you know when android 13 will be available for V60?
As a owner of the V30, V40 I'm really disappointed of the V60 now.
emillo83 said:
Hi
Thank you for the reply.
Maybe you right and I should try to use the phone on android 10 and see if it's works properly. I'll see what happens.
Do you know when android 13 will be available for V60?
As a owner of the V30, V40 I'm really disappointed of the V60 now.
Click to expand...
Click to collapse
Hi,
You're welcome. When you are new to a forum or group, its like you are invisible.
My current main phone is the V30. The V60 has been more difficult than past phones to configure the way I want. When I installed TWRP a few months ago it was a DISASTER! Installing MicroG (to replace google play services) has also not worked out well. I have limited funds and I am beginning to wonder if the V60 was a good choice.
There is already an Android 13 beta for some versions of the V60.
The thing with V60 is that it is newer than V30. So a lot of fixes are not fully cooked. With LG gone from the scene, there is no incentive for developers to pursue it with any dedication. I don't know if TWRP will be fully built for this phone.
Audio_Lover said:
The thing with V60 is that it is newer than V30. So a lot of fixes are not fully cooked.
Click to expand...
Click to collapse
I do remember how slow the V30 was in the beginning. Now the V30 has a bunch of ROMs and an OFFICIAL LineageOS! I hope the V60 goes the same way. I doubt it, though.
Audio_Lover said:
I don't know if TWRP will be fully built for this phone.
Click to expand...
Click to collapse
I forgot to mention that I posted a possibly newer (than 3.6.0-11) version of TWRP for the V60:
TWRP 3.6.0-11
Here a updated recovery. All credit goes to @UnlockLG https://drive.google.com/file/d/1P-wc8aJ6zVDC1xiKfdTKfzGoh2kQHIPp/view?usp=sharing
forum.xda-developers.com
Hi guys
It's me again with another problem
As for the above problems that I wrote about, I decided not to do anything about it for now and patiently wait for the android 13 update and see what happens.
How happy I was when two days ago I received the opportunity to download the update.
The joy did not last long, as it turned out that I'm unable to download the update.
Previously, I got information like 'The phone is being use and update will be downloaded later' (or something similar). Now the update downloads for a while and pops up 'Installation problem' and cannot be downloaded (always in the same time). I restarted the phone, deleted apps, changed from WiFi to mobile data and still the same.
Do you have guys any ideas what can I do with it?
As far as I know the phone is from US (T-mobile) and I live in the UK.
Thank you in advance for your help
emillo83 said:
Hi guys
It's me again with another problem
As for the above problems that I wrote about, I decided not to do anything about it for now and patiently wait for the android 13 update and see what happens.
How happy I was when two days ago I received the opportunity to download the update.
The joy did not last long, as it turned out that I'm unable to download the update.
Previously, I got information like 'The phone is being use and update will be downloaded later' (or something similar). Now the update downloads for a while and pops up 'Installation problem' and cannot be downloaded (always in the same time). I restarted the phone, deleted apps, changed from WiFi to mobile data and still the same.
Do you have guys any ideas what can I do with it?
As far as I know the phone is from US (T-mobile) and I live in the UK.
Thank you in advance for your help
Click to expand...
Click to collapse
If you unlocked the bootloader, I hear that updates don't work.
AnnexedOne said:
If you unlocked the bootloader, I here that updates don't work.
Click to expand...
Click to collapse
Thank you for the reply.
How to check if the bootloader is unlocked?
As I said before I haven't done anything yet with the phone as I was waiting for the update but I'd like to check it, maybe the bootloader was already unlocked
emillo83 said:
How to check if the bootloader is unlocked?
Click to expand...
Click to collapse
When the phone is starting up (after being off or rebooting) it will say something like: This phone cannot be checked for corruption. Lock the bootloader.
If the bootloader is locked I suggest you backup before doing a factory reset.