I am in urgent need of help. I have a non-rooted Mate 20 Pro with a nano memory card. Today I noticed all my photos and videos are gone from the memory card.
All the folders are still there just empty, all my files and music is still there just my photos and videos are not.
I tried connecting it to a computer and the same thing. Empty folders,
I'm not sure what happened as they were all there earlier. I didn't use my phone or do anything out of the ordinary for this to happen.
Im on EMUI 10 currently. I took the memory card out and downgraded back to 9.1 to see if the software was the issue but same thing.
I also tried opening the files in different apps to see if they would show up but nothing.
My memory card still shows the same amount of memory being used as it did before.
I also tried to unhide folders, look into the safe but nothing!
At this point I am quite upset
Any help would be greatly appreciated!
Nefelibatax said:
I am in urgent need of help. I have a non-rooted Mate 20 Pro with a nano memory card. Today I noticed all my photos and videos are gone from the memory card.
All the folders are still there just empty, all my files and music is still there just my photos and videos are not.
I tried connecting it to a computer and the same thing. Empty folders,
I'm not sure what happened as they were all there earlier. I didn't use my phone or do anything out of the ordinary for this to happen.
Im on EMUI 10 currently. I took the memory card out and downgraded back to 9.1 to see if the software was the issue but same thing.
I also tried opening the files in different apps to see if they would show up but nothing.
My memory card still shows the same amount of memory being used as it did before.
I also tried to unhide folders, look into the safe but nothing!
At this point I am quite upset
Any help would be greatly appreciated!
Click to expand...
Click to collapse
It is probably the most obvious assume you have rebooted?
Have you mistakenly ejected the card? If not try ejecting from settings and reinsert.
Are you using stock gallery viewer? Does it need update?
These are the most common/obvious actions, don't have anything else to add if tried and didn't work.
zolaisugly said:
It is probably the most obvious assume you have rebooted?
Have you mistakenly ejected the card? If not try ejecting from settings and reinsert.
Are you using stock gallery viewer? Does it need update?
These are the most common/obvious actions, don't have anything else to add if tried and didn't work.
Click to expand...
Click to collapse
Yes, I have rebooted. I even unmounted it and reset the phone then put it back in and nothing.
I am using stock gallery, I believe it's already updated.
Weirdly all my files and music are still there along with the folders. Just my pictures and videos are gone. I looked to see if they were hidden but they're not. They won't show on the computer either.
I'm not sure what could have possibly happened. They were there in the morning and then they disappeared. I didn't take the card out or anything.
Are there apps that could somehow erase all your photos and videos if you install them. I can't think of anything else it could have been. I've never had any problems until now.
The newest thing I have done is update do EMUI 10 but even after the update everything was still there until the other day when they just disappeared on me.
Do you use Google Photos App? If Yes, see if you can find the missing photos and video with in Google Photos. Google Photos once uploaded will remove the local storage.
sajokj said:
Do you use Google Photos App? If Yes, see if you can find the missing photos and video with in Google Photos. Google Photos once uploaded will remove the local storage.
Click to expand...
Click to collapse
I checked. They weren't synched. I'm guessing there's nothing I can do. It's just weird altogether.
Connect to PC and check the Memory card folder to see whether contents are there or not?
iAbhishekh said:
Connect to PC and check the Memory card folder to see whether contents are there or not?
Click to expand...
Click to collapse
I tried. Nothing. There are some .hidden or .outside files in some of the folders. I tried to set it to show hidden files just in case but it still didn't pop up.
I'm going to try getting a nano card reader to see if maybe the phone is somehow doing something to the card. In the meantime I'm no longer using so no more damage gets done just in case.
Try sd card recovery, either on phone or on pc.
zolaisugly said:
Try sd card recovery, either on phone or on pc.
Click to expand...
Click to collapse
Yes, that's my next step once my nm card reader comes in.
Also thank you to everyone who tried to help out, I really appreciate it!
Related
First time happened was back in about a month ago. One day I noticed some of my pictures were gone ( may be 15 to 20 of them ) I could not find them in any where such as SD card internal/external the strange thing was some pictures still there until today so the defective SD card is ruled out and I was still using the stock firmware 2.3.3 then I also noticed there are other pictures ( almost 100 of them ) not actual pictures they just blank but all with different file names like: My piano, A day in Hollywood etc, etc.
No body has been messing up my phones because it stays with me at all times. The question is who deleted my pictures and put a bunch of files back? Could it be happened remotely like some one using Bluetooth to mess around if the person is happened to be near by? later on I upgraded my phone to 2.3.4 through KIES and hope it will help me to solve the mystery but it did not. By now I know those pictures are long gone...
Two or three days later I upgraded my phone to 2.3.5 until I found the official FW XWKL1 here in XDA, again, upgraded.
So some days later I decided to change song for my ringtone I found out all of them have been replaced by some files with number names. 41203,41204 the list go on...When I use Astro to look for my songs and they are all there ( inside the music folder ) I went back & click one of the number file to see what kind of song and the player pops up a message saying the file format is not supported. It took me almost 30 min to figure out and delete all the number files under MUSIC then I see all my songs back.
My question is has my phone been hacked or infected by viruses/spyware? Or software glitch? I don't have data plan. To go online I use my home wifi all the time.
If some one can help I'll be really appreciated.
Sounds like a problem with the sd card or phone itself.
Sent from my Sensation on CM7 Alpha#10
vabeachfc3s said:
Sounds like a problem with the sd card or phone itself.
Sent from my Sensation on CM7 Alpha#10
Click to expand...
Click to collapse
But most of the pictures and songs are still there that was why I think the problem is not in SD card other than these problems the phone is functioning good in all aspect.
Highly doubt someones in ur phone.
sent from my Sensation
Sounds like the card is corrupted. Just make a backup of everything on the card, and do a full format (not quick format) of it from your computer. That should fix it. I had a similar problem too recently. New files I transferred would get deleted and old deleted files would reappear. Maybe the file table is messed or something, I don't know, but a full format fixed it for me.
Note: Preferably use a card reader, or if you mount it as mass storage from your phone, do it from recovery if you're rooted. Otherwise just mount it as you would normally and proceed.
Sent from my Desire HD using xda premium
sashank said:
Sounds like the card is corrupted. Just make a backup of everything on the card, and do a full format (not quick format) of it from your computer. That should fix it. I had a similar problem too recently. New files I transferred would get deleted and old deleted files would reappear. Maybe the file table is messed or something, I don't know, but a full format fixed it for me.
Note: Preferably use a card reader, or if you mount it as mass storage from your phone, do it from recovery if you're rooted. Otherwise just mount it as you would normally and proceed.
Sent from my Desire HD using xda premium
Click to expand...
Click to collapse
Thanks for the suggestion. I am gonna try it & see what's going on then.
Update?
sent from my Sensation on CM7 Alpha#10
I had the same problem.
I had the same problem.
The solution was format SD card , after Back up some things i wanted from the card.
Went to look at some pics off my SD card last night and realized that the phone had deleted them.
But what was weird, beside the fact that they got deleted, was that the phone didn't delete all my pictures. Out of about 200 pics, it deleted around 190 of them. Very strange.
Has this happened to anyone else??
Not I. The SD Card and the pictures contained should be virtually untouchable without direct user interaction. Did you possibly put them on the external SD? Are you trusting Gallery or did you check with a file manager as well? Lastly, have you used HTC sync or any other tool that could copy/backup these pictures(and maybe delete them after sync)
Same thing happened to me. Lost about 90% of my pics. Don't know how it happened. Was able to recover most of them using a program that is on hirem's boot cd.
Sent from my ADR6425LVW using XDA App
MrSmith317 said:
Not I. The SD Card and the pictures contained should be virtually untouchable without direct user interaction. Did you possibly put them on the external SD? Are you trusting Gallery or did you check with a file manager as well? Lastly, have you used HTC sync or any other tool that could copy/backup these pictures(and maybe delete them after sync)
Click to expand...
Click to collapse
I used ASTRO file manager to double check that the pictures were actually deleted.
I don't sync my phone with my computer so I don't know how the pictures would have been deleted.
Needless to say, it's very disconcerting that my SD card could be vulnerable to something like this. I can understand, somewhat, if it was the phones internal storage, but not my SD card.
Luckily I had backed up my SD card on my computer recently (copy and paste method) so I didn't lose too many pictures.
He didnt like your dirty pics
Sent from my ADR6425LVW using Tapatalk
VTENGR said:
I used ASTRO file manager to double check that the pictures were actually deleted.
I don't sync my phone with my computer so I don't know how the pictures would have been deleted.
Needless to say, it's very disconcerting that my SD card could be vulnerable to something like this. I can understand, somewhat, if it was the phones internal storage, but not my SD card.
Luckily I had backed up my SD card on my computer recently (copy and paste method) so I didn't lose too many pictures.
Click to expand...
Click to collapse
I would say keep your SD backed up and if it happens again exchange the phone.
VTENGR said:
I used ASTRO file manager to double check that the pictures were actually deleted.
I don't sync my phone with my computer so I don't know how the pictures would have been deleted.
Needless to say, it's very disconcerting that my SD card could be vulnerable to something like this. I can understand, somewhat, if it was the phones internal storage, but not my SD card.
Luckily I had backed up my SD card on my computer recently (copy and paste method) so I didn't lose too many pictures.
Click to expand...
Click to collapse
as a backup method, you could use sugarsync. They have a 5gb free account and can back up all pictures and videos automatically.
Hey everybody, let me speak to this.
More than likely your pictures are NOT deleted.
This has happened to me several times. I'd open the gallery and would not see any of my pictures, save for a few that are on the Phone Storage.
All I did was 'unmount' and 'remount' the SD card in the settings menu under 'SD & Phone Storage.
I have not been able to pinpoint the exact cause of the external SD mount getting jacked, but it might be around the USB debugging, or setting your phone to usb disk drive mode.
Anyway, a quick unmount/remount, and all my pictures were back in the gallery. I hope the same works for you, good luck!
There was also an issue where if you where flashing boot.IMG through hboot they were being ereased. Check out dsb kernel thread over at team bamf.
Sent from my ADR6425LVW using Tapatalk
fbm111 said:
There was also an issue where if you where flashing boot.IMG through hboot they were being ereased. Check out dsb kernel thread over at team bamf.
Sent from my ADR6425LVW using Tapatalk
Click to expand...
Click to collapse
I was just reading that thread!
I think they were talking about the internal card and not the external though. Still, something to watch out for. Always good to make a back up of everything before flashing.
Sooooo... I just discovered that this stoooopid-ass phone of mine is storing downloaded photos to the phone's internal storage instead of the SD card. Is there anyway to fix this? I don't even think it's possible to move those photos from the phone to the SD card since my laptop can't even find the phone's internal photo storage folder. Seriously? WTF?!?!
carlos64030 said:
Sooooo... I just discovered that this stoooopid-ass phone of mine is storing downloaded photos to the phone's internal storage instead of the SD card. Is there anyway to fix this? I don't even think it's possible to move those photos from the phone to the SD card since my laptop can't even find the phone's internal photo storage folder. Seriously? WTF?!?!
Click to expand...
Click to collapse
Please read the stickies and search before starting pointless threads. All of your issues are because you don't know what you're doing, and not the fault of the phone.
Here's the first one, answered in a thread conveniently titled "F.A.Q.s - Massive Question Round Up Thread".
Racer Of All said:
Q: Why are my pictures saved to the internal phone storage and how can I force it to save to the SD card?
A: When you first launched your camera app (assuming you had an SD card in) it should have asked you if you wanted to save to the SD card. Either way, the problem is easily fixed within the camera settings or by going to Settings> Storage> App storage locations and choosing Storage card for each option.
Click to expand...
Click to collapse
When you connect your phone to your computer, if you select media sync instead of hard drive, it will give you access to both internal and external sdcard from your computer.
fachadick said:
Please read the stickies and search before starting pointless threads. All of your issues are because you don't know what you're doing, and not the fault of the phone.
Here's the first one, answered in a thread conveniently titled "F.A.Q.s - Massive Question Round Up Thread".
Click to expand...
Click to collapse
Thanks, Einstein, but apparently YOU'RE the one that can't read. My issue has NOTHING to do with pictures that's been taken with the camera. Read my post again and then come back with another smart-ass and useless post. Thanks.
cruise350 said:
When you connect your phone to your computer, if you select media sync instead of hard drive, it will give you access to both internal and external sdcard from your computer.
Click to expand...
Click to collapse
Thanks... that takes care of that problem. I never even thought about using that 'Media Sync' option to find files. I still can't find a way to force downloading photos to the SD card though.
carlos64030 said:
Thanks, Einstein, but apparently YOU'RE the one that can't read. My issue has NOTHING to do with pictures that's been taken with the camera. Read my post again and then come back with another smart-ass and useless post. Thanks.
Click to expand...
Click to collapse
Hahaha, totally missed the word downloaded. Gotta stop visiting the site after a drink. My bad bro, sorry about that. The media Sync thing though you could have searched for.
fachadick said:
Hahaha, totally missed the word downloaded. Gotta stop visiting the site after a drink. My bad bro, sorry about that. The media Sync thing though you could have searched for.
Click to expand...
Click to collapse
No biggie. I really wasn't too concerned with the 'Media Sync' thingy since I ended up deleting the downloaded photos from the phone's internal memory. That wasn't that big of a deal, however... I have bigger fish to fry with my original issue.
carlos64030 said:
No biggie. I really wasn't too concerned with the 'Media Sync' thingy since I ended up deleting the downloaded photos from the phone's internal memory. That wasn't that big of a deal, however... I have bigger fish to fry with my original issue.
Click to expand...
Click to collapse
thanks for being cool - so where are you downloading the photos from? if you're downloading with the stock browser, you can go to settings, advanced, download storage, and change phone storage to storage card. Is that what you meant?
fachadick said:
thanks for being cool - so where are you downloading the photos from? if you're downloading with the stock browser, you can go to settings, advanced, download storage, and change phone storage to storage card. Is that what you meant?
Click to expand...
Click to collapse
Yes, that's what I'm talking about. I use the Dolphin HD browser and SOMETIMES Google Chrome (which still has a lot of bugs). I have all of the settings set in the Dolphin HD browser to download photos to the SD card, but they still go to the phone's internal storage. If I remember correctly, Google Chrome doesn't even offer that option. It really doesn't offer it's users that many adjustments at all, actually.
carlos64030 said:
Yes, that's what I'm talking about. I use the Dolphin HD browser and SOMETIMES Google Chrome (which still has a lot of bugs). I have all of the settings set in the Dolphin HD browser to download photos to the SD card, but they still go to the phone's internal storage. If I remember correctly, Google Chrome doesn't even offer that option. It really doesn't offer it's users that many adjustments at all, actually.
Click to expand...
Click to collapse
don't know about chrome, but I use dolphin hd also, and I was able to change the download directory to the sdcard by going to settings, privacy and personal data, download directory, and changing that entry to /mnt/sdcard/ext_sd/download. Is that how yours is set up? I just tested it and its working correctly on my end.
fachadick said:
don't know about chrome, but I use dolphin hd also, and I was able to change the download directory to the sdcard by going to settings, privacy and personal data, download directory, and changing that entry to /mnt/sdcard/ext_sd/download. Is that how yours is set up? I just tested it and its working correctly on my end.
Click to expand...
Click to collapse
Yeah, that's how mine's read. I don't see any other settings in the browser OR on the phone to change the directory path. I don't have this problem on any of my other phones. All the downloaded photos goes straight to the SD card. Oh well...
Ok so tonight, I decided to clean up my SD card. I had noticed that some how I had 1500 pics on my internal SD card, SO I moved them over to my external one and cleaned everything up a bit, combining all the folders. Now when I go into my phone and SD card, all the pics are TINY in size. LIke if the pic before was the size of the screen, now its 1x1 inch. I use wallpaper wizzadrii to set my wallpapers and its setting them all for TINY as well.
Any help would be appreciated.
Thanks
you probably copied the thumbnails
I did now what?
Sent from my ADR6425LVW using Tapatalk 2
If you deleted the actual pictures and are just now stuck with the thumbnails try an app called DiskDigger. It'll find your deleted photos if it was just recently done. It won't go as far back as a PC would. But give it a shot. Oh yea, must be rooted for it I believe.
Sent from my ADR6425LVW using xda app-developers app
I wouldn't use an android app, I'd connect the phone to a PC, mount it, then use Recuva to scan it.
scy1192 said:
I wouldn't use an android app, I'd connect the phone to a PC, mount it, then use Recuva to scan it.
Click to expand...
Click to collapse
going to try that now.
Also, I just realized that all the pics were on my internal storage. I know I never set it up that way. I have always put them on my SD card. For future reference, how do i get everything to be automatically saved to the external SD card?
You mentioned that you cleaned up the images by copying them from your internal SD to your external one - if what you're trying doesn't work, do you remember which folder the files came from? You can just move them back but I have a sinking feeling that you're going to go to your Gallery and when you review your images, you'll see a bunch of white boxes with and 'x' inside which indicates that you're missing the image that was where it was supposed to be when the Gallery accessed your photos. I did something similar a while ago, trying to consolidate photos into a folder on my SD and when I moved the files, I had the white boxes I mentioned. The fastest way to fix the issue is to move ALL images off your SD, go to Gallery, erase ALL, then mount the SD card onto the PC and move images back onto the SD, go to Gallery, and let the thumbnails regenerate.
It's a pain but if you do this once, you'll not do it by accident again. Android does something similar to Apple's iTunes. You can have files in several folders and the program will 'find them' for you but if you move them, you can cause yourself quite a headache.
Good luck!
putney1477 said:
going to try that now.
Also, I just realized that all the pics were on my internal storage. I know I never set it up that way. I have always put them on my SD card. For future reference, how do i get everything to be automatically saved to the external SD card?
Click to expand...
Click to collapse
The app I posted works fine, I've used it before. It looks for only photos whole recuva will find any file ever...
For setting it to external SD that's an option in the camera
Another program you can try is testdisk. It's free and it has recovered everything I've ever needed and then some. I've accessed files on a drive that both windows and OS X told me was not formatted. Got all 450gb off of it and could also retrieve tons of deleted files. It's a computer app, not a phone app.
vv
Berilium2 said:
Hi there
I rooted my phone and also installed TWRP on my HTC and I have noticed that my phone seems to be corrupting the photos that I take, but it doesn't corrupt them immediately. It can take a few hours but they end up getting corrupted. I store my photos on my SD card and I have never had a problem with it before, the card is still relatively new.
I'm still running the stock ROM
The photos were automatically backed up so I have the original versions and I have attached them to the post with the corresponding corrupted versions that appear on my phone
What's happening? Have I made a bollocks of the phone?
Click to expand...
Click to collapse
That's strange. I'm probably not the one to solve the mystery but when you say sd card, you mean your external micro sd? Have you tried swapping out the sd card?
I was surprised to see an android phone couldn't rw ext 4; had to reformat fat32. But I don't get how they seem to gradually corrupt??? Are you using something like link2sd or was there a recent app you installed that preceeded this behavior?
KLit75 said:
That's strange. I'm probably not the one to solve the mystery but when you say sd card, you mean your external micro sd? Have you tried swapping out the sd card?
I was surprised to see an android phone couldn't rw ext 4; had to reformat fat32. But I don't get how they seem to gradually corrupt??? Are you using something like link2sd or was there a recent app you installed that preceeded this behavior?
Click to expand...
Click to collapse
Yeah I'm using an external SD card
I'll try swapping out the card and see if it makes a difference.
It's really weird that they're fine just after I take them and then like 2 hours later it seems that only the thumbnail is left or there's nothing at all.
When you say reformat to fat32, does that mean wipe everything off it?
I'm not using any strange apps, just the default camera app on the stock ROM
I noticed that my viber pictures were not displaying this weird behaviour so I looked and they're stored on the phone, so I changed my camera to store the pictures on my phone memory and took a few test photos. So far they have not been corrupted and seem fine. Although I think that the quality of the pictures has dropped
Seems like it might be the SD card after all
Berilium2 said:
Yeah I'm using an external SD card
I'll try swapping out the card and see if it makes a difference.
It's really weird that they're fine just after I take them and then like 2 hours later it seems that only the thumbnail is left or there's nothing at all.
When you say reformat to fat32, does that mean wipe everything off it?
I'm not using any strange apps, just the default camera app on the stock ROM
I noticed that my viber pictures were not displaying this weird behaviour so I looked and they're stored on the phone, so I changed my camera to store the pictures on my phone memory and took a few test photos. So far they have not been corrupted and seem fine. Although I think that the quality of the pictures has dropped
Seems like it might be the SD card after all
Click to expand...
Click to collapse
Yes. If you format it to anything even the current format, it will be wiped. Sd cards get corrupted a lot. That's your most likely culprit. Not sure if it'll fix your issues but probably the easiest thing to start with. Hope it works for you!
Thanks for your help dude, I really appreciate it
Sent from my HTC Desire 610 using XDA Free mobile app
Just an update to anyone who might come across the same issue
Formatting the external SD card seemed to fix my problem