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I ordered 2 touch pros on the 12th from sprint, they told me 7-10 days, on the 18th they told me two weeks =(. Anyone else had/having this problem with sprint?
benitojuarez said:
I ordered 2 touch pros on the 12th from sprint, they told me 7-10 days, on the 18th they told me two weeks =(. Anyone else had/having this problem with sprint?
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I am waiting on a replacement on a 30 day exchange. Order was put in on the 11th.
on sprint.com they are currently out of stock... ive been trying to even order one these last few days. Hopefully they get more soon b/c my contract with verizon ends on thursday
i ordered mine from sprint.com as soon as they were in stock on the 14th (a friday, i previously signed up to get notified by email when they get more in stock). it was free over-night shipping and arrived the next business day on monday. it's been working great since then
cforster said:
I am waiting on a replacement on a 30 day exchange. Order was put in on the 11th.
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They told me they couldn't do an exchange while it was out of stock when I called on the 18th, bastards (if you work for Sprint, please don't take this personally). I received mine on the 17th and now I'm waiting for it to be in stock again so I can call back and set up an exchange (off-white orbs on the lower portion of my LCD). Hopefully you get your replacement soon.
yea were expecting shipments to go through on the 25th we have a major backorder on that phone
I'm having some pains as well. I placed my order on the 13th, and was told I would probably have it in hand on monday the 17th. When it hadn't arrived by the 19th, I called to sort it out. Turns out the internal sprint ordering process is a two step process, and the dude helping me didn't confirm the second part, so while there was an order, the phone technically hadn't been ordered yet. So after assuring them I did in fact want them to push the order through, they completed the order, telling me it would arrive this last Saturday.
The next day I called back because I had a bad feeling they miight have changed the price I had agreed upon with the first guy. I only then found out that the unit was on back order, and I wouldn't receive it until this Friday.
I have doubts it will be here. This has all been frustrating. I hope it's worth it.
Sorry you're having trouble. I ordered mine a little after midnight on Nov. 2 (when they first made it available online) and got it 3 days later. I was a little nervous being an early adopter before all the reviewers had a chance to review it but I figured if I didn't get it then and waited I'd have to deal with depleted inventory issues and I needed a new phone right away.
ordered one on the 17th and one on the 18th. Was supposed to get one of them on the 19th. No luck. Still on back order. They are telling me the first week of Dec. I already sold my mogul and now stuck using a samsung A900. URGH!
www.newegg.com has the Sprint TP for $199 (after $100 MIR and 2 yr contract sign up), I plan on dealing with them very soon. Anyone order from there and experience wait times? It looks like a pretty good deal, and hopefully there will be a 20% off savings when dealing with paypal on cyber monday (if rumors hold true).
I just canceled my VZW plan, I think I'm making the right move.
Hey guys, I got sucked in with the 6% cashback offer a few weeks back from Expansys, thinking that they would definitely be sending out the SGII on launch day, but at the moment they're saying that the phone 'should' arrive to them in ELEVEN days!
What a joke.
Anyone else going to cancel their Expansys order and go with Clove/Handtec?
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Expansys said:
Dear Customer,
We are glad to announce that the first delivery of Samsung Galaxy S
II devices will be done next Tuesday.
Please have in mind that despite what has been first communicated,
Samsung informs that the Galaxy S II does NOT feature an NFC chip.
If further to this new information you wish to cancel or freeze your
order please contact us.
Kind Regards
Order Processing
eXpansys
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Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
SBS_ said:
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
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Yeah i bet they will be deliverd tuesday, mines with Gum Mobile and they sending them 2mrw for delivery tuesday so sounds like its a few companys doing it.
SBS_ said:
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
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I got the same email from Expansys France.
I ordered a dock from these guys a week ago. They emailed me and said the shipment will be in the 20th...just got an email saying they should receive them in the warehouse by tonight. Ya'll may want to order them while they arrive!
http://www.techonweb.com/products/p...rce=froogle&utm_medium=cse&utm_campaign=feeds
I'll let ya'll know tomorrow if I get my shipping notice.
The check out page totally messed up on me - had it in my cart and by the time I got the payment page to work they were out of stock. Guess this is not meant to be. - sheureka
Just placed an order; hopefully it makes it. Thanks for the update
placed an order as well. Thanks!
Just placed an order. Thanks OP.
Just got an email from [email protected]:
Hello John,
There is an status typo on our website. We are not 2-3 days out, it's more like over a month out. Asus is behind on production and did not anticipate the mass amount of orders that came in. The stock on this item is not expected to be here until 7/15/2011. Would you like to wait fore the backorder, or cancel? Please note that no charges will be made until the product actually ships if you want to keep the order.
Melissa "MJ" Blythe ツ
♥♫♪♥ ♥♫♪♥
16837 Addison Rd. Ste. 300
Addison, TX 75001
JDangles said:
Just got an email from [email protected]:
Hello John,
There is an status typo on our website. We are not 2-3 days out, it's more like over a month out. Asus is behind on production and did not anticipate the mass amount of orders that came in. The stock on this item is not expected to be here until 7/15/2011. Would you like to wait fore the backorder, or cancel? Please note that no charges will be made until the product actually ships if you want to keep the order.
Melissa "MJ" Blythe ツ
♥♫♪♥ ♥♫♪♥
16837 Addison Rd. Ste. 300
Addison, TX 75001
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I just got that same email. Guess it was too good to be true.
I ordered fromthemover a week ago. Also told me the 20th bu no shipment email yet.
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I ordered mine from fticomputers because supposedly they had them........each week for the past three I received an email saying that the date would be pushed back another week. As much as it sucks, I still think the best chance of getting one is to just order it, even if it's on backorder.....the reason they sell out so fast after they pop up somewhere is because as soon as the stock is updated then a few minutes later the backorders are filled.
Mines been on BO from techonweb for 3 weeks.
yikes, what's with the price.
$420.93?
Forget what I said about just waiting......I got another email yesterday saying it was going to be another week. I decided to start looking around again....caught it on newegg during the five minutes that it was on there, felt I waited long enough and spent the extra money for the next day shipping, cancelled my order with FTI, and now I'm using my new dock to type this post!
Mine was ordered on 2-29 and a rep today has told me that it will take 3 business days.
Anyone else have anything different?
I got an email mine will be here tomorrow.
I ordered mine at 8am on Feb. 23. My status online says "Orders will begin shipping the week of 3/7."
Ordered 2/23.
"Your order for the Samsung Galaxy S7 edge has been received. Orders will begin shipping the week of 3/7. Keep an eye out for a shipping email with your tracking information. Thank you for your patience."
The status online has changed 3 times for me. From shipping monday, then this week in 2-5 days. Now it says shipping the week of the 7th.
Obviously sprint can't figure out what they are doing. But what's new.
I have it on my hand atm. Good phone so far. Battery dropped quick when i first got out bit removed bloat and now it's about better.
Ok So I pre ordered the Galaxy S7 on the 23rd at a retail store. I called up sprint today to get a status check on my order. the order number i gave him from my receipt did not work, so i told him to look at my account he saw that i had pre ordered the phone, he let me know that since all pre orders come with gearVR my phone will be shipped on the 11th of March along with the gearVR to a sprint store. he said i should get a tracking number right before its going to get shipped
The rep I talked to on the 29th said the phones were getting shipped to them from ***** on the 4th and they would ship the 7th. FWIW. She also said the Gear VR was in stock and would ship the 29th LOL.
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ordered mine 3 days ago got it today S7 edge gold
Ordered mine on the 29th got it last night. Silver edge, Gear VR is on back order and ships by the 7th it says.
For everyone that got there phones already did you receive a email with tracking information or did it just show up ?
Ordered Mine from Verizon getting it NEVER! Lol probably next week....I hope.
Just chatted with a rep online. He says that they are back-ordered, but they'll be getting more in over the weekend and have them out next week. I sort of feel like a whiner because i'm not getting my phone earlier than I expected it. This process is making me act like a child. HAHA. If my order doesn't come early next week I'm going to throw an all-out man tantrum.
Information: for some reason sprint thinks that it's expectable to send out the phones that were purchased on 2/29 and 3/1 immediately , however who ever placed it on the 23rd we have to wait ! How does that make any since in hell??? I don't get it why are we the ones that are "backordered" ? We ordered nearly a week before them it's not fair that they are getting them , I complained and I suggest you do as well and let them know people are receiving it I received 30$ bill credit and a 30$ assessory because they agreeded and couldn't explain why mine wasn't sent even the person from the shipping department was confused !
They only give me a 15 dollar credit I order on the 24 and my bro order on 2/29 and has his phone I was piss I call everyday and everyday every sprint rep said something different smh
tmacgarris6727 said:
They only give me a 15 dollar credit I order on the 24 and my bro order on 2/29 and has his phone I was piss I call everyday and everyday every sprint rep said something different smh
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Keep complaining over live chat and over the phone i was pissed too i don't get it ! Why does someone who ordered after mine is the one who gets it ??? it makes no sense to me, and even the order specialist (shipping department) didnt even understand. My assumptions is that sprint originally gave us the 3/7 deadline but if you noticed on 2/29 and 3/1 the statuses changed and the people who placed orders on those two days originally received a shorter shipping period . So to avoid any problems they just shipped it due to whatever your original shipping said to avoid any problems and we are the ones that got backordered.
viperblood said:
Keep complaining over live chat and over the phone i was pissed too i don't get it ! Why does someone who ordered after mine is the one who gets it ??? it makes no sense to me, and even the order specialist (shipping department) didnt even understand. My assumptions is that sprint originally gave us the 3/7 deadline but if you noticed on 2/29 and 3/1 the statuses changed and the people who placed orders on those two days originally received a shorter shipping period . So to avoid any problems they just shipped it due to whatever your original shipping said to avoid any problems and we are the ones that got backordered.
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Bingo.... I work 2nd shift and missed the cutoff (was it noon on March 1st? Original date Sprint said to get ur phone first?) Saw people were getting there phones early..ordered around 2pm... Got my black edge almost exactly 72 hours later...had no idea it was coming..never had a tracking number
nick.farinas said:
Bingo.... I work 2nd shift and missed the cutoff (was it noon on March 1st? Original date Sprint said to get ur phone first?) Saw people were getting there phones early..ordered around 2pm... Got my black edge almost exactly 72 hours later...had no idea it was coming..never had a tracking number
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I still don't understand, but hey it's whatever enjoy your phone :crying: :foreveralone:
Got mine today s7 edge silver.
Ordered on the first..
I ordered on the 25th, same status changes on the order page as you guys, no shipping info yet. Regular s7. Seems like edge orders have shipped first, I think I will hop on chat later and complain a little and try to get some clarification.
I knew it took a long ass time for Samsung to ship the promotional stuff but this long? I received my phone and did this immediately. After my promotion was approved I was told it would ship in the week of October 1st. How does it go from the week of October 1st to that long?! Anyone else?
cameronw2023 said:
I knew it took a long ass time for Samsung to ship the promotional stuff but this long? I received my phone and did this immediately. After my promotion was approved I was told it would ship in the week of October 1st. How does it go from the week of October 1st to that long?! Anyone else?
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@cameronw2023 I received my phone on September 6th and immediately registered for promotional stuff. Received e-mail next day saying promotion was approved and it would ship within 2-3 weeks. So I was hoping to receive it not later than September 27th. A week later I got another e-mail saying it would be shipped week of September 27. When I pull it up on the Shop Samsung App it says Status: Review in Progress.
So how could I receive an e-mail saying approved with a shipping date, then a 2nd e-mail with a revised shipping date but yet the Samsung App says "Review in Progress".
Contacted Samsung US chat support was told that my promo was never approved and she had no idea why I had received e-mails stating approval and shipping dates. Asked for her Supervisor and chat pod immediately closed. Hmmm. Finally got back in chat pod queue and another chat support person said that I was approved but a mistake had been made and somebody in their warehouse had shipped out 256GB SD cards vice 128GB cards and that shipments had been temporarily suspended pending review of warehouse processes. He said that was probably what prompted 2nd e-mail with delay in shipment.
So 2 chats and two different answers. Not sure which is correct. Definitely appears that information is NOT being disseminated to all chat support personnel or else some are just failing to read the information.
Hopefully, Samsung gets their issues fixed and gets the promotional items out. I haven't bought a Samsung phone in a long while and while I like the Note 8 I am still not a fan of Samsung's customer support. I still call them the Helpless Desk. LOL.
You're luckier than I. I registered on release day too, but mine is still sitting on "Review in Progress".
DowntownRDB said:
@cameronw2023 I received my phone on September 6th and immediately registered for promotional stuff. Received e-mail next day saying promotion was approved and it would ship within 2-3 weeks. So I was hoping to receive it not later than September 27th. A week later I got another e-mail saying it would be shipped week of September 27. When I pull it up on the Shop Samsung App it says Status: Review in Progress.
So how could I receive an e-mail saying approved with a shipping date, then a 2nd e-mail with a revised shipping date but yet the Samsung App says "Review in Progress".
Contacted Samsung US chat support was told that my promo was never approved and she had no idea why I had received e-mails stating approval and shipping dates. Asked for her Supervisor and chat pod immediately closed. Hmmm. Finally got back in chat pod queue and another chat support person said that I was approved but a mistake had been made and somebody in their warehouse had shipped out 256GB SD cards vice 128GB cards and that shipments had been temporarily suspended pending review of warehouse processes. He said that was probably what prompted 2nd e-mail with delay in shipment.
So 2 chats and two different answers. Not sure which is correct. Definitely appears that information is NOT being disseminated to all chat support personnel or else some are just failing to read the information.
Hopefully, Samsung gets their issues fixed and gets the promotional items out. I haven't bought a Samsung phone in a long while and while I like the Note 8 I am still not a fan of Samsung's customer support. I still call them the Helpless Desk. LOL.
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Wtf. That's crazy you went through all that trouble. The note8 is actually my first Samsung device ever. I love it so much lol. Coming from apple I will say that they have excellent service when it comes to certain issues. Samsung lacks the more professional side of things. They make a damn good phone though. I'm hoping this **** will update and every gets the stuff they opted in for. It kinda sucks we have to wait months. I was on Reddit a few weeks back and saw a post from a guy who still didn't get his note7 stuff. I'm like surely that's an error on his end. Sadly it wasn't. I saw multiple people complaining about it. Either way good luck to you and everyone else!
WishRyder said:
You're luckier than I. I registered on release day too, but mine is still sitting on "Review in Progress".
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When I did mine it was approved within 30 minutes. Did you provide all the required info? Maybe Samsung is just slacking right now. Hope it clears up for you
cameronw2023 said:
When I did mine it was approved within 30 minutes. Did you provide all the required info? Maybe Samsung is just slacking right now. Hope it clears up for you
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It said "Approved" shortly after I submitted it, but the status has been stuck on "in Progress" ever since. I submitted what I have in the past for Samsung promotions, so it SHOULD be right. I did go for the Gear 360 though, since I'm starting to accumulate a micro mountain of microSD cards, so maybe that's the catch.
Did mine on Saturday night got approved today said shipping the day of the 25th so let's see they pretty quick shipping stuff out cause whwn i did the note 5 promo it took about a month to get all the stuff from them so lets see
Submitted mine on 15th still says claim received.
Says in terms and conditions:
Participants will be sent an email and SMS to confirm that their Claim has been received by the Promoter. Within two (2) days of Claiming Participants will be sent an email and SMS to confirm whether their Claim has been successful and validated (“Claim Validation”)
Shipping Date too far away
I received an email from Samsung saying that my gift submission was approved and that the shipping date is "2017-11-27." That is really far away and late compared to other gifts I have redeemed from them
already a thread on this. (at lest a lot of infor on it in a thread).
Samsung normally always says 6-8weeks for there promo gits. Normally you get them about 2weeks later.
Yes alot of use got the approved and est ship date of Oct 1 - 9th. Then it changed to 6-8weeks.
We just gotta wait for it to come. Nothing else we can do, it is a promo and this is pretty much normal for samsung.
Took one week for me.
Sent from my SM-N950U using XDA-Developers Legacy app
Submitted mine yesterday, got the approval yesterday. But they quoted a 12/4/17 estimated ship date...
My claim for the 128GB card and wireless charging piece was approved 9/18/17. I got a notification the next day saying it was approved but it wouldn't ship until the week of 10/30/17. Is it typical for Samsung to take that long getting promo products out? I know somebody above said there was an error with shipping out the wrong cards so I guess my question is more generalized.
Anyone in UK had a Dex claim validated yet. Mine was submitted on 15th, still says claim received.
I submitted on 9/8/17 and it said October 7th at first but now it says ships in 6-8 weeks.
Demonface.24 said:
I submitted on 9/8/17 and it said October 7th at first but now it says ships in 6-8 weeks.
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Same here, same date.
I never did get an email. The shopping app says 6 to 8 weeks, from day one. Registered on 9/8.
Got notice it was shipping, 2 hrs latter it was delivered! 10/2/17
Sent from my SM-N950U using XDA-Developers Legacy app
Anybody get their promos yet? Original e-mail I got said it would ship in 2-3 weeks. So I should have received promo last week. Still no update on promo website or Shop Samsung app and customer service appears to be clueless at this point. Oh well, I guess I shouldn't complain as it is a "freebie".
Hope all have a great day and a super weekend.
Same here. Still says 6-8 weeks and my claim was made 9/6....... I was hoping to get a 256gb card vs the 128 like others were getting but I doubt it now
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My promo Gear 360 was back-ordered when I ordered my N8 on 9/15 but the camera just got delivered today!